Customer Reviews for U-Haul Moving & Storage of Forest Glade

1945 reviews

9082-9152 Tecumseh Rd E   Windsor, ON N8R1A2

(226) 315-1708

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(226) 315-1708

9082-9152 Tecumseh Rd E
Windsor, ON N8R1A2

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CSABA V. 
Rating:
5.0

the trailer had dry refuse inside and the previous user did not clean it properly.

GARYA C. 
Rating:
5.0

The staff were very friendly and helpful

LORNE M.  |  Overall Experience 
Rating:
5.0

Very friendly service

RICHARD K. 
Rating:
1.0

Customer did not leave a comment.

Dolores H. 
Rating:
5.0

Customer did not leave a comment.

SAMMEDMOHASEN K. 
Rating:
5.0

Customer did not leave a comment.

Yizhou X. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Very long waiting hours on calls.

Alia S.  |  Overall Experience 
Rating:
4.0

I want to be able to call any U-Haul location and get the same prices dot-dot-dot I feel certain locations exploit the public...

BARBARA D. 
Rating:
5.0

The requirement of three different phone numbers is ridiculous.

Glyn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

PIOTR G. 
Rating:
5.0

Staff was very helpful and accommodating. Facility is roomy and easy to maneuver. Easy Process. Would recommend to others without hesitation. Thank you for a very positive experience.

VICTOR W. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

ALINQAIS YOUSEF Y. 
Rating:
5.0

Alyssa is a wonderful customer service employee. She was very friendly and very informative. The kind of employee all business should be excited to employ.

Craig P.  |  First Impressions 
Rating:
5.0

Motorcycle trailer ramp is too steep hits the frame of the bike. Thankfully my friend had a proper ramp or I would have not been able to use it.

KATHLEENLAURA L. 
Rating:
5.0

it was super good for mi en my famili very good thans you

RODOLFO A.  |  First Impressions 
Rating:
5.0

Easy drop off

Hope C. 
Rating:
5.0

none

TIMOTHY R K. 
Rating:
5.0

Customer did not leave a comment.

J-ANDRE L. 
Rating:
5.0

I was really impressed with the service, would tell friends to go there. Keep up the great work.

SHAWNL M. 
Rating:
3.0

The truck was basically falling apart. The driver would go to pull the seat belt and the walll cover piece would fall at them. The power steering was horrible. The tow haul that turns on as soon as you start the truck made the truck's RPM's jump like crazy this making the truck jump forward when applying the gas. The location was able to give me a 15 foot truck when I required a 26' truck. I was unable to move all of my property and thus have to pay for an additional month of having a storage unit with the rest of my stuff in a city that I no longer live in. Over all I'm pissed. Horrible experience and waste of money. I will be going to an actual moving company if I move any time in the future. Uhaul has proven to be a joke.

WILLIAMG M. 
Rating:
4.0

Customer did not leave a comment.

Neil B. 
Rating:
5.0

Friendly and accomodating staff

Mike M. 
Rating:
4.0

Distance pricing is way to expensive, especially when i only travelled less than 50 km's it was it was double the cost of the actual rental. Kind of feels like false advertising of $19.99 / day

MARCG W. 
Rating:
5.0

Customer did not leave a comment.

MARISSASARAH T. 
Rating:
5.0

We live in South Windsor and will always go to This location

JOE G. 
Rating:
5.0

Very helpful, the lady who hitched the trailer to my car explained everything she was doing. She was very thorough and very knowledgeable. She even taught me how to un-hitch the trailer. Her instructions were crystal clear. She was so patient and very kind.

KAYT L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYWAYNE B. 
Rating:
4.0

Reserved truck, appliance dolly & regular dolly online...arrived at the store on moving day & there was no appliance dolly left available for me which really messed up my move. The associate at uhaul didnt charge me for the regular dolly in lieu of the missing appliance dolly but i still had to go spend an additional $225 at canadian tire to buy the appliance dolly anyway so yes they tried to make up for it but it still ended up costing me way more in the end. If something is available to reserve online days before pickup it should be there when you arrive. I think my entire rental shouldve been comped but it is what it is.

STEPHANIE I. 
Rating:
5.0

Customer did not leave a comment.

GAIL K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Radivoje M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Very good service! Thank you!

Normand B. 
Rating:
5.0

Drop of location in Windsor / Forest Glade was easily accessed. Onsite, arrows / signs guided me to where to drop off the vehicle. Cust. service rep. was professional, courteous, and friendly. Return process was easy.

Terry K. 
Rating:
5.0

I believe price is to much so is better to have a flat fee on any long haul so the costumer feel more comfortable when they rent in the spot so they know what they paid instead of renting the truck and then worry about km and not enjoying even if the rent it . This is just my opinion Thank you

FLORIM M. 
Rating:
3.0

To me, this will be the last time will ever rent from Uhaul.. your mileage charges is outrageous. I will definitely look for other sources available to rent from them.

MOHAMMED S. 
Rating:
1.0

This was the worst customer service I've ever had to deal with anywhere I rented a trailer which the size wasn't what I wanted because they told me they had no more and there wasn't any more in the city when I drove to the back of the parking lot there were three back there the sizes that I want the lady wouldn't even get out of her chair to go check I took the trailer it didn't fit my needs when I brought it back and said are you sure the three trailer that are in the back aren't able to run out the lady said no they're isn't 3 trailer back there again would not go check then charge me the full price for rental I called another location and they had trailers after the lady at this location told me that she had no trailers and there was none in the city of Windsor this was that the location on Walker Road in Windsor Ontario after leaving that location and going to the other location on Tecumseh Road East and Windsor Ontario the lady I don't with was very helpful and understanding after calling and complaining with the Walker Road store the gentleman by the name of Carlos who kept calling me bro on the phone and laughing at me was very disrespectful I would never use this location never again and would consider never using you Haul again as my experience was that bad

THOMASR H. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

The staff were amazing and super friendly. Highly recommend this location! I keep returning every year

Tommy P. 
Rating:
5.0

Customer did not leave a comment.

Len L. 
Rating:
4.0

Customer did not leave a comment.

HARRYA R. 
Rating:
5.0

Customer did not leave a comment.

ALLAN B. 
Rating:
4.0

Customer did not leave a comment.

DEREKALLAN C. 
Rating:
5.0

Customer did not leave a comment.

GLENNR R. 
Rating:
5.0

Customer did not leave a comment.

Yusuf O. 
Rating:
5.0

Great customer service, terrific staff.

THERESA B. 
Rating:
5.0

Excellent check in and out process. Counter help was helpful and courteous.

Jeff L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alissa p.  |  Overall Experience 
Rating:
5.0

N/a

GILBERT I. 
Rating:
1.0

I booked the pick up truck to pick up a pool for my grand children I was going 28 km. The day prior I was told it's $19,95 a day. So I brought it back I hr early then planned .I was told when I booked it the ÄŽAY BEFORE THE RATE WAS .59 PER KM. WHEN RETURNED HE SAID THE RATE IS .69 PER KM . SO I QUESTIONED THE PRICE THE GUY SAID CUSTOMER SERVICE WASNT AWARE OF THE INCREASE AND SAID YOU HAVE TO PAY $.69. IS THIS HOW U MAKE YOUR $$$ LYING TO CUSTOMERS?? NOT IMPRESSED WILL NEVER RECOMMEND U TO ANY ONE THE $19.95 PER DAY IS A BIG FAT LIE. My son has 4 trucks for construction company I chose to rent tour what a mistake not that it really matters with a big company like yourself and I am a widow buying g a pool fror my grand children . So as far as I am concerned and this review is going no way. U should be fully reimbursed fully because of your companies lies. Tha k you not that your company will do anything about it.

GLORIA J T. 
Rating:
5.0

Customer did not leave a comment.

Yan Z. 
Rating:
5.0

Staff were amazing, very helpful. Thank you

DAVID A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kyle A. 
Rating:
4.0

Customer did not leave a comment.

Michelle D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

TCGILLES V. 
Rating:
3.0

The service is good but every time I am there the debit machine doesn't work. I have seen others try multiple times as myself has had to. When you are using a service you expect speedy in and out. Just takes forever

JENNIFERMARIE G. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

JAMESE O. 
Rating:
4.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Fast and professional. Thank you

ROBERTD M. 
Rating:
2.0

Only 1 person working at 7:30am on the busiest day of the month (end of month). It took me 50 minutes to get the trailer. This was after I had to experience UHaul modifying my reservation arbitrarily.

JOSEPHJ W. 
Rating:
4.0

Great experience.

CORY J B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN P. 
Rating:
5.0

Friendly, professional service. Fast pick-up and drop off service. Fair prices

MELANIE DARLENE K. 
Rating:
3.0

Brakes were not well maintained and additional charges were added on that we were not made aware of

Nikita M. 
Rating:
5.0

Nothing. Very well organized. Thank You, Craig Graves Windsor, Ontario crg_graves@yahoo.ca 226.280.1989

CRAIG G. 
Rating:
5.0

Customer did not leave a comment.

JORDANCHRISTOPHE R. 
Rating:
5.0

Customer did not leave a comment.

MAURICER D. 
Rating:
5.0

Customer did not leave a comment.

Veronica P. 
Rating:
5.0

Great customer service!! Cole was very helpful and nice! Thank you

EMILYTAYLOR BROO S. 
Rating:
1.0

Stop using my information, I didn't rent anything from you.

PATRICK P P. 
Rating:
5.0

Service was excellent. Kind and calm and understanding and helpful. Max V. was the salesperson and he is wonderful. The van was also dependable and clean and ran very well on the 401 to Guelph and back! Website was clear and easy to navigate for the after hours return. So I can think of nothing that needs improvement. I am very grateful to the company and to Max.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

IAINJOSEPHWILSON B. 
Rating:
1.0

Sad to say but this has been an awful experience. Needs to be more guidance on how to use locks and lockers... perhaps employees should walk with customers to their units and show them to the location of their locker/how to utilize their lock and lockers for the first time securely to avoid theft as what happened to us. Building flooded and no compensation related to that. Attempted to get a hold of insurance (which is a third party insurance company) many times with no return contact. Read the contract CAREFULLY because there are a ton of stipulations regarding damage.... Was given a swipe card to use after hours that did not work and therefore could access my unit after hours. Workers seem ill-knowledgeable, but some are great. One employee knew we’d been having a bad experience with and attempted to compensate us by lowering mileage cost on our truck rental and giving us last month rent free, so thank you for that. As I’ve been told, the store has no individual control and everything is run and mandated daily by corporate. Which is actually a huge pain and annoyance in special circumstances. I was given a temporary unit that I wasn’t being charged for, and every time I needed to visit the unit, it was locked by corporate with a “non-payment” sticker on it. I received countless emails (even though I didn’t owe money) from corporate that were void but “protocol.” What a waste of time???? Sorry, but I will not be renting or utilizing Uhaul services again. And I do not recommend.

Kayla M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STANA P. 
Rating:
5.0

Customer did not leave a comment.

ANTONW M. 
Rating:
5.0

Customer did not leave a comment.

Mario F. 
Rating:
4.0

The trailer had oil inside all over it. I didn't realized till I put plants inside. For some reason it was not clean before it was given to me.

GORAN G. 
Rating:
4.0

More staff. I understand that we are in a pandemic, however, more staff is need for Saturday's. I had reserved for a 10am pick up, but wasn't served until 10:45am. More staff is necessary for the weekend.

SARAH L. 
Rating:
3.0

Have everything ready at pick up , ie , hitch insert, light adapter. I was in store the week before to reserve, then completed reservation online, and when I arrived for pick up, I had to go through the whole process.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

SENOL E. 
Rating:
5.0

Staff at this location are amazing, very helpful

Paul L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Free month because I rented . Nice little bonus

Jeff L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERT M. 
Rating:
5.0

Superb Service The 3 staff on hand were EXCELLENT! Thank you

FARRIDPHILIPPE M. 
Rating:
4.0

wiring for left brake light needs repair.

Randy V. 
Rating:
5.0

Customer did not leave a comment.

KIIR K. 
Rating:
5.0

Cole is a fantastic ambassador for your company. He went above and beyond to make sure I was well taken care of.

CLARKP Y. 
Rating:
5.0

Refund me 10$ for extra gas which was NOT in the tank. Supposedly he could do nothing about it, which is BS

Susan C. 
Rating:
5.0

Customer did not leave a comment.

THOMASW R. 
Rating:
5.0

Paul at the Forest Glade Windsor ON location has been very helpful.

CANDAS E.  |  First Impressions 
Rating:
5.0

I didn't like the fact that the person who checked me in made no effort to refund the extra gas I put in the vehicle. In the past I was taken care of. It makes no sense for me to put gas in the truck if that is how it is going to be treated.

JOSEPH C. 
Rating:
5.0

Cole was great

CLIFFORDJOSEPH J M. 
Rating:
5.0

very pleased

richard r.  |  Overall Experience 
Rating:
5.0

very efficient

Gayle G. 
Rating:
5.0

Friendly service, very helpful, and efficient.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDEMLYN D. 
Rating:
1.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I was given a Chevy Silverado pickup with 1/4 of a tank. To avoid running out of gas, I put in $20.00, for just over 15 L at the beginning of the rental. This brought the tank up to 7/16ths which was 3/16th more. From that, I estimated 5 L per 1/16th tank, or a tank capacity of 80 L. Luckily, I brought the truck back with the right amount of gasoline. So, next time let customers know about the capacity of 80 L, or 5 L per 1/16th, and try not to give out vehicles going on empty hoping a customer will put in more gasoline than they use. Just a suggestion.

DOUGLASD D. 
Rating:
5.0

Younger guy that helped me and was well mannered and easy to deal with.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

CONSTANTIN S. 
Rating:
5.0

Customer did not leave a comment.

Michel S. 
Rating:
5.0

We opened a corporate account expecting to save money for our charity. However, even with a longer than normal run, it cost us, $10 mpre than if I had just booked without our account. I do not understand or appreciate this.

Lino B. 
Rating:
5.0

Professional and courteous all the way.

GARYW S. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

Christie M. 
Rating:
1.0

DIRTY, SMELLY, SNEEZE RESIDUE ALL OVER STEERING WHEEL AND RADIO DASH AREA, NO KM READING ON GAS FILL UP, HAD TO GUESS FILL UP AND HAD LESS THAN HALF TANK WHEN GIVEN RENTAL. First time renting, and during covid. Watched a truck get returned then handed to another customer without cleaning or sanitizing also... I assume this is what transpired with my rental also... Rental returned from ARIZONA and rented to me uncleaned.

Marcel B. 
Rating:
1.0

Got charged for fuel on my bill even though I returned it with more fuel than I left with

DONALD MARK MORG P. 
Rating:
2.0

The truck i had on a start from a stop hadnto be floored to go the back hatch for the door was a bugger to open and close. I had the truck a couple hrs and was shocked to see the price. The guy who served me not a friendly guy so much. I have gotten a cpl at this location with no issues but I will say I did look for other places as I have a pick up for Saturday 27th too. I sure hope I dont have any issues this time. And definitely do not want that truck.

MARION M. 
Rating:
5.0

Customer did not leave a comment.

ILIDIOFERNANDO A. 
Rating:
5.0

my reservation wasnt on file even though I called and booked. But I was taken care of excellently by the staff member at the store.

Paul L.  |  First Impressions 
Rating:
5.0

Max was very pleasant and it was a pleasure dealing with him. I will definitely be back when I need use of your facilities. I love the indoor facilities and unload area, a great idea! Thanks.

Judith n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily y.  |  Overall Experience 
Rating:
5.0

Our first time using any type of off site storage. The employee was great. Explained everything well and was very personable.

Charlene J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen-Caleb F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cody M.  |  First Impressions 
Rating:
5.0

Great service, great people, had 3 units for about 7 months, didn't have any problems Thanks

Jose G.  |  Overall Experience 
Rating:
4.0

Knowledgeable and helpful person. This was especially needed as this is our first storage experience.

Charlene J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cassandra S.  |  Overall Experience 
Rating:
5.0

I was very please with the service and the storage unit worked great for us, this was a first try for us and we will come back for sure when we need extra storage, great team to work with ..!!!

David A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  First Impressions 
Rating:
5.0

Your Staff at Forest Glade UHaul is Awesome....each person I dealt with was friendly..knowledgeable..helpful.. & professional. I have already recommended Forest Glade U Haul highly to my friends..Family .& co workers! THANKYOU!!

Pam D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leeann A.  |  Overall Experience 
Rating:
5.0

I'm very impressed with how clean and well laid out your place is and the fact that it is mostly indoors. A great idea!

Judith n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean D.  |  First Impressions 
Rating:
5.0

Diane was very helpful, polite and professional.

doug j.  |  First Impressions 
Rating:
5.0

They make you feel like you are a friend very friendly and helpful

Lorne M.  |  Overall Experience 
Rating:
5.0

I want to thank the staff for making my move so easy especially with my situation especially Diana, she was the best at helping me with best deal and extension, thank you again

Samir E.  |  First Impressions 
Rating:
1.0

Okay so this is how I'm going to say this and I'm a very blunt I am very upset on how I was treated this time around which is my second time of going to U-Haul the reason why I want to U-Haul the second time is because I had a good experience the first time. This time I actually called for a trailer and truck as I was buying a from a pickup truck to make a bed out of it! the guy was supposed to book it for me that I was talking to him I even gave him his my Visa debit I am not impressed with the knowledge and the stupidity of people that don't care of somebody else's time very inconsiderate! if it wasn't the for the girl that called me the day before and said do you still want to rent the truck and trailer I said still I already rented it 🤦 I am extremely very upset and disappointed I will not recommend your company to anybody as I was told that I would have helped cuz I asked if I could have two bodies to help me and my buddy pick out the bed of the truck and put in a storage unit they told me yes we can get that two guys to help you! Thats what I was told when I got there they said no that's not our job 😡 I actually work at Gus Revenberg's as an auto detailer at Volkswagen of Windsor! I was told when I worked at Saturn's Hummer Windsor and Gus on that too customer is always right whether they're right or wrong the customer is always right and a happy customers are turning customer so I will make sure that if anybody ask about U-Haul I'm going to say don't rent from them go elsewhere I am so not happy I'm actually really angry! Worst experience ever I had to pull teeth with everybody at U-Haul 😡

Rachel C.  |  First Impressions 
Rating:
5.0

All the employees there are great and helpful! The manager Diane is a great manager, fantastic job.

Edith l.  |  First Impressions 
Rating:
5.0

Was very friendly and helpful. We are very pleased with the service. Thanks again. 👍👍👍👍👍

Jerry P.  |  First Impressions 
Rating:
2.0

Have contacted storage unit and they have resolved the issue but was still disappointing to have that experience at the time of a move.

Adrian Z.  |  First Impressions 
Rating:
4.0

The only issue was the access cards needed to be reset a lot and the alarm went off constantly, I think it was more of an issue for the employees than it was mine. Overall the staff was great and very helpful 👍

DAVID D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danny d.  |  First Impressions 
Rating:
5.0

Staff were extremely friendly and helpful. They gave excellent advice and information and were very approachable.

Robert A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

renee m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Jurak B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger B.  |  First Impressions 
Rating:
5.0

Excellent facility for storage. Price was reasonable.

Joseph R.  |  Overall Experience 
Rating:
3.0

Several times we visited location main door wouldn’t open. When we tried using the smaller entrance our stuff fell off our carts. We lost two items due to cracking from falling off our carts upon entering and exiting when the main door was down

jennifer d.  |  Overall Experience 
Rating:
5.0

Have been using this facility for over 3 years! It’s wonderful place to keep/ store everything! Will recommend it to everyone! wes@kukiela.com

Wes K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRY H.  |  First Impressions 
Rating:
4.0

I didn't use a storage facility this time. Last time it was clean. I will need a truck in the next few months. Thank you Karen

gordon s.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient.

Tricia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Q.  |  First Impressions 
Rating:
5.0

very pleased with everything went very smoothly thank you!

carol d.  |  First Impressions 
Rating:
5.0

I will recommend for anyone.Thx

Zdzislaw K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie E.  |  First Impressions 
Rating:
5.0

very polite and helpful employees quick service great manner made my move to Edmonton nice and smooth I would recommend to anyone thank you sincerely France Yelle

france y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent r.  |  First Impressions 
Rating:
5.0

Staff was courteous . Facility is very clean, well organized and easy to access.

ross s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantelle T P.  |  Overall Experience 
Rating:
4.0

Had difficulty with access card twice. Unit 0135 leaked water at base. Damaged some property. Did not like having to use a different style lock(s) on my units. Proved nothing. Please provide receipt(s) for rental payments for duration of contract length for both units, #0135 and 0196. Thank you. Bruce

Bruce L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve L.  |  Overall Experience 
Rating:
5.0

Hello, To whoever reads this review. I had my belongings in storage between moves. I became COVID -19 " positive" in the interim. The whole staff was absolutely amazing during this time in my life! I can't thank them enough. From the manager ( s ), to the staff at the desk, everyone went way out of their way for me, and for that, I am truly grateful. Take care, Craig Graves Windsor, Ontario

craig g.  |  Overall Experience 
Rating:
5.0

The young lady at counter was very friendly and extremely helpful. Will definitely recommend this location in the future. Very impressed with the cleanliness of their storage facilities also.

Danial N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lori j.  |  Overall Experience 
Rating:
4.0

The storage hours could stand to be a little longer. Perhaps 9:00pm instead of 7:00pm.

Edward S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis b.  |  Overall Experience 
Rating:
5.0

The only negative thing I could say is that the access card reader was broken at the entrance door to the storage building, so I had to put on a mask and enter the office each time to scan my card in and out as I came and left. This caused me to forget sometimes, tripping the alarm.

ken n.  |  Overall Experience 
Rating:
4.0

I have been using UHaul for many many years now. And I will continue to use UHaul in the future. But I do have a couple of concerns. 1) Very disturbing when the alarm sounds. It's very very loud and "piercing". Sometimes it seems to set itself off every few minutes. Difficult to get things done when you're having to constantly cover your ears. Doesn't seem to be a reason for it going off as frequently as it does. And why is it SO LOUD? A friend of mine was in the facility to help me when it went off. He has a sound sensitivity disorder. His first response after the alarm went off is that he wanted to sue UHaul. I had to have him sit in his car to protect himself. Surely the volume you have your alarm set at is higher than industrial "safe" levels. This should be reported. It has to be damaging to customers and especially your employees. I saw one of your employees wearing ear plugs for this reason. If your employee deems it to be too loud, then why aren't you warning your customers and recklessly subjecting them to unsafe sound. 2) you advertise that you have 5'x5' storage rooms. I had an item I wanted to put into a 5'x5' storage room that was 24" deep and 4'9" long. It should have fit. I couldn't because your 5'x5' storage rooms are in fact 5'x4' 7.5". That's close to half a foot shorter than you advertise. Of course, I couldn't fit the item and I had to forfeit renting the space. But this is false advertising. Stephen Romanow

STEPHEN R.  |  Overall Experience 
Rating:
5.0

The staff made me feel very confident about storing my articles

linda p.  |  First Impressions 
Rating:
5.0

Perfect

Sameer J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sameer J.  |  Overall Experience 
Rating:
5.0

Perfect

Sameer J.  |  First Impressions 
Rating:
5.0

Completely satisfied with everything I felt comfortable wen going to get things in and out. Thanks again

sandra l.  |  Overall Experience 
Rating:
4.0

I recently purchased a 10X10 storage unit and there are plenty available but only had my choice of ones that were at the back of building, all the empty units at front are empty but not available. Was not happy about that but needed a unit, so my choices were limited when I should have have my choice if many empty ones up front. Like the place was but not pleased with the location of my unit.

Maureen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andre l.  |  First Impressions 
Rating:
5.0

The gentleman on the phone went above and beyond to answer all my questions and make the move-in as flawless as possible. Cudos!

Dave G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shabana a.  |  First Impressions 
Rating:
5.0

Very friendly and knowledgeable staff every time I’ve been there. I’ve rented a storage unit and 2 rental vehicles so far. Great service every time. Staff truly care about their customers and go above and beyond to ensure you're taken care of! I’ll be returning to this location when I need the services next and I will recommend to family and friends.

leigha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary w.  |  Overall Experience 
Rating:
5.0

Diane Smith was very helpful friendly and professional. I will definitely recommend this place highly for anyone in need of these services.

brad s.  |  Overall Experience 
Rating:
5.0

Very clean place. Staff was very helpful and friendly

Amie b.  |  Overall Experience 
Rating:
4.0

Coole is very friendly and cooperative UHAUL employee.

OSAMA A.  |  Overall Experience 
Rating:
4.0

Very great staff..

farhana K.  |  First Impressions 
Rating:
5.0

Experience was great at this location. Helped right away and gave me a bunch of options and ideas for packing my large items. Made the stress of packing my home better! Very friendly and will be back!

nicole d.  |  First Impressions 
Rating:
5.0

Perfect

Diane S.  |  Overall Experience 
Rating:
3.0

I called for availability on 12/30/19. I moved in as of January/2020. Ended ok with management taking charge as new staff a little off.

marilyn d.  |  First Impressions 
Rating:
5.0

Customer service was exceptional. A company is defined by the quality of its staff and you are very well represented at this location.

Byron B.  |  First Impressions 
Rating:
5.0

The Manager Diane was excellent. She explained everything fully and solved things for me. A well run facility!

paul t.  |  Overall Experience 
Rating:
5.0

perfect

Diane S.  |  Overall Experience 
Rating:
5.0

perfect

Diane S.  |  First Impressions 
Rating:
5.0

Awesome!

Sherry C.  |  Overall Experience 
Rating:
5.0

The staff is so helpful & accommodating. They made a difficult move so much easier.

Melanie t.  |  Overall Experience 
Rating:
4.0

The office closes at 7 PM, and could - for the convenience of your customers - stay open a little longer.

Edward R.  |  Overall Experience 
Rating:
5.0

They were very helpful

John C.  |  Overall Experience 
Rating:
5.0

Diane Smith is awesome! Excellent service!

Laurie T.  |  Overall Experience 
Rating:
5.0

Very helpful and reasonable staff

Alin P.  |  Overall Experience 
Rating:
5.0

Great facility and excellent customer service.

tom h.  |  First Impressions 
Rating:
5.0

We enjoyed your friendly helpful personnel. Thanks

patricia c.  |  Overall Experience 
Rating:
5.0

Love this facility.. Would definitely recommend it!

JEAN MARC L.  |  Overall Experience 
Rating:
5.0

I have recommended this place to several people. I was amazed how convenient it was. Staff were very helpful and pleasant to work with.

Shannon Q.  |  Overall Experience 
Rating:
3.0

The reason I left is because my rates were increased. I would have been a long term customer (was at last storage for 20 years), I found something cheaper. ($150 all in, exact same size and climate.)

Boodles o.  |  Overall Experience 
Rating:
4.0

my only complaint was every time I went to my locker (quite often) there was always a very loud ear piercing siren that would run sometimes for quite awhile. It was very annoying & deafening.

teresa e.  |  Overall Experience 
Rating:
4.0

When construction fell through and was not finished on time they knew i was obviously stressed. They worked to provide a suitable solution and eliminated my stress.

Gino D.  |  First Impressions 
Rating:
5.0

the workers that helped and those that scheduled were very helpful

Samira r.  |  First Impressions 
Rating:
5.0

Keep up the good work.

AFLOLABI I.  |  Overall Experience 
Rating:
5.0

It was good experiance.

radolav b.  |  Overall Experience 
Rating:
5.0

Very clean and convenient

Alin P.  |  First Impressions 
Rating:
5.0

The girls were very helpful & took the time to show me the storage area & what the whole procedure is. They were very helpful & accommodating.

teresa e.  |  First Impressions 
Rating:
5.0

Excellent

Tim C.  |  First Impressions 
Rating:
5.0

Amazing customer service

ross m.  |  Overall Experience 
Rating:
4.0

General Manager on site was great. She answered all my questions and helped me choose, out of the limited sizes avail, which one would best suit me. The prices are higher then expected for an 8x8.

adam a.  |  First Impressions 
Rating:
5.0

Great experience, amazing staff.

linda a.  |  Overall Experience 
Rating:
5.0

Glad did business with you guys

stacey k.  |  Overall Experience 
Rating:
4.0

Awesome place n staff

melissa l.  |  Overall Experience 
Rating:
5.0

Great customer service I will recommend this location

Deonde W.  |  First Impressions 
Rating:
5.0

The GM was personable, helpful and answered all my questions. I checked the competition but no comparison.

paul t.  |  First Impressions 
Rating:
5.0

Very nice , friendly, and helpful.

ross m.  |  First Impressions 
Rating:
5.0

I have rented from this location on many occasions. Everyone is very friendly, knowledgeable, and helpful. I would recommend this location to anyone. Chris Almas

Chris A.  |  Overall Experience 
Rating:
5.0

Excellent customer service, Diane was incredibly helpful.

linda a.  |  First Impressions 
Rating:
5.0

Sam was incredible the way he handled everything that day. A few issues came up but he dealt with them quickly and conveniently.

Dave P.  |  Overall Experience 
Rating:
4.0

My only complaint is I found it to be too expensive!!!

Clifford C.  |  Overall Experience 
Rating:
5.0

Very Satisfied

Glen's M.  |  Overall Experience 
Rating:
5.0

Excellent

Diane S.  |  First Impressions 
Rating:
4.0

Service was good up until move out. Despite my pleas, I was harassed to pay for unit I no longer used...threatened me to sell someone else's stuff. Glad I was the better person and made a complaint.

Beth C.  |  Overall Experience 
Rating:
4.0

Very nice place, would have been nice if an alarm didn't go iff every time I opened my locker though.

Tom B.  |  Overall Experience 
Rating:
5.0

Everytime I went I had a great experience.Iforgotto lock my unit one time and uhaul called me to let me know! Awesome job

June H.  |  Overall Experience 
Rating:
4.0

Facility and stfaff are excellent...U-Haul corporate challenging. Staff helped us get a 2nd locker and combine payment dates etc..and we kept getting delinquent notice with late charges. Repeated fix.

Christopher J.  |  Overall Experience 
Rating:
4.0

very courteous staff ..at times more staff needed...i walked out once due to time and only one working. otherwise very satisfied..thank you

Cherryll G.  |  Overall Experience 
Rating:
4.0

Awesome service

Maria I.  |  Overall Experience 
Rating:
5.0

Customer Service was very good. I was shown where my storage locker was & explained the after business hours entry, thank you.

DONNA J.  |  Reservation 
No reviews have been submitted for this location.

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