Customer Reviews for U-Haul Moving & Storage of Forest Park

4,588 reviews

801 S Harlem Ave   Forest Park, IL 60130
(@ I-290)

(708) 366-5998

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 366-5998

801 S Harlem Ave
Forest Park, IL 60130
(@ I-290)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

This place was buns

ROBERT D. 
Rating:
5.0

Always great service!

MARY BETH H. 
Rating:
2.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Customer did not leave a comment.

james J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Kay G. 
Rating:
1.0

I was overcharged for refueling. I picked up the truck with a 1/4 tank left with gas. I returned it with a half tank.

KWABENA K. 
Rating:
3.0

Customer did not leave a comment.

TERESE P. 
Rating:
4.0

The truck that I rented did not drive really well. It was rough/unpleasant. I've been in better uhaul trucks. It needs better maintenance.

SAMUEL F. 
Rating:
5.0

Customer did not leave a comment.

Georgia R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

I love this place!

JUAN B. 
Rating:
3.0

This is in a convenient location and the staff is nice, however that truck I was leased should've never been leased in that condition. The transmission would not catch at any gear. It would slip and lag poorly on the expressway. Also, every bump at 40mph+ would shake the entire vehicle. I think it desperately needs an alignment and suspension work. Also, the battery died on us.

Joseph R. 
Rating:
2.0

Your front desk workers need to be more clear when they explain what condition the vehicle must return in. I was not told I would charged for gas but you guys added that after I returned the vehicle

Alex K. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

You guys were good and friendly

JESUS P. 
Rating:
1.0

You need to plan ahead in case someone doesn't bring a truck back on time. Moving is stressful enough without changing the time 4 hours!

Aaron C. 
Rating:
2.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE L. 
Rating:
5.0

The customer rep was great, even when I didn't order the right vehicle she didn't change. She serve with pleasure. Being able to walk in and get a vehicle, great. Thanks

CARL K. 
Rating:
5.0

The staff was knowledgeable and very friendly

SIRERA C. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

LARMONT D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
1.0

Before arriving I tried to contact this location MULTIPLE times because I couldn't figure out what side to bring the truck into since they have trucks on multiple lots and they wouldn't answer the phone. When I finally figured out the lot situation on my own, I went inside and no one was in the front. I said hello to no answer, checked around and seen an open door and repeated hello only for a man to step out and not Say a word to me. He took my rental key looked at an iPhone and walked away without saying a word to me AGAIN. Another employee asked if I needed help, I told him I thought the guy went to check on the truck. The other wordless man came in and said "that's her receipt" and I almost had a heart attack to find that he wasn't mute. I asked if the truck was good to yet again get silence. The other employee heard my frustrated "yeah? No? Maybe?!?" and told me the truck was good and I'm good to go. Honestly, don't come to work if you're going to treat people like trash. Is it really so hard to answer someone?!? The experience makes me want to never use uhaul again especially since I didn't want to use uhaul in the first place.

CORRISSA R. 
Rating:
5.0

nothing

MATT L. 
Rating:
3.0

THe only issue was that it was hard to enter the location. Entrance signs weren't clearly marked and it was a busy intersection. Front desk was extremely nice.

KATHRYN O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE L. 
Rating:
5.0

Great customer service!

Larry M. 
Rating:
5.0

I've rented from this location many times - the customer service is always terrific.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
2.0

I was very unhappy at how dirty the truck was. I called days before to ask if they clean each truck after use. I was told yes, they they swap out the back and wipe down the front cabin. Lies! My hands were dirty by the time I drive home to start my move. I grabbed some Clorox wipes and each time I wiped the steering wheel the wipes would come away black or gray. It took 10 wipes to get the steering wheel even close to being cleaned. As for the rear bed… omg! There was pieces of plastic, screws… and all this black, thick grease. I had to spend 45 min to sweep then wipe down with rags multiple times. I shouldn't have to pay +$72 for less than $10 miles round trip and clean the truck myself! Additionally, I was given a truck with less than 1/4 tank a gas and told if I return it with less than a 1/4 tank I'd pay a $30 surcharge. What the hell kinda business are they running there. Also, no one was wearing a mask!!!! I'll never rent another truck from that location and will be sure to spread the word. $72 so I can clean your truck and then give you extra gas on top of it… :(

KATRINA V. 
Rating:
5.0

Staff very friendly and helpful helpful

PATRICIA G. 
Rating:
5.0

The staff member who checked me in seemed a bit frazzled and a bit snippy. As a corporate repeat customer at this fine location, this check in staff member ( whom I have never met) may want to glean the customer service skill set of other seasoned River Forest IL U-Haul staff. Just sayin'

Richard D. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
5.0

Very easy pick up and return!

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR L. 
Rating:
4.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Everyone was exceptionally helpful with me being handicapped.

ANTHONY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELE H. 
Rating:
3.0

Nice people! However, getting the truck into the parking lot was difficult.

Annalise L. 
Rating:
5.0

My 10' truck had a used plastic bowl behind the seat and a comb. Trucks should be cleaned better

JESSICA C. 
Rating:
3.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Was as always, super easy to make the online reservation. Only complaint was not enough help at the check out counter when I returned van. Otherwise everything was great.

DIANA O. 
Rating:
5.0

The staff was very helpful and pleasant. Although it didnt affect me I did learn that when securing some of the equipment it wasn't guaranteed, rather it was first come first serve. This could have been a real problem should there not have been any available. There were pretty good sized dents and scuffs on the truck to start but I had the insurance so I didnt have to document and verify what was there before and after. I am not sure what that experience would be so I cant comment. Over all I have used this location twice this summer and it was a good experience both times.

JEFFREY C. 
Rating:
4.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

There was only one person servicing customers, when the other personnel saw the line they stepped in immediately and serviced the customers. That was a good feeling to see them step in.

JANET H. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
4.0

Customer did not leave a comment.

Catherine K. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH V. 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

They really went above and beyond to make sure I had what I needed, and let me know when I needed to be back by based on their order book. When my hitch didn't work they let me use one of theirs. Great people at this location!!!

BRIAN C. 
Rating:
3.0

Forget getting any help at all from any phone call, even if u wait out perma hold you will get placed on it again...

THOMAS M. 
Rating:
4.0

I am still waiting for a receipt.

DONALD A. 
Rating:
4.0

Truck ran poorly, 75k miles and felt every bit of it. Cabin smelled like Body Odor. Stains and grime seemingly left over from food eaten by employees or prior driver. The staff was great, the process was great but the truck smelled and was dirty when I received it.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

Customer did not leave a comment.

Stefanie G. 
Rating:
5.0

Customer did not leave a comment.

KURT B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Jonathan Wallace was extremely friendly and helpful. He's a great ambassador for U-Haul.

BRIAN D. 
Rating:
4.0

Provide a clean and sanitized truck. Had to do it myself, given our new norm.

jay B. 
Rating:
5.0

Customer did not leave a comment.

LATOYA W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
4.0

I like the staff at this location. They are not the closest, but always have the equipment Im looking for.

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

We got the truck in very dirty condition , hadn't been cleaned inside the entire truck and outside hadn't been washed , other than that , good comfortable ride , mechanically sound , and now I want to buy one for myself

LEONARD CHARLES G. 
Rating:
5.0

I call customer service and they where very helpful with check out process.

RAMONA C. 
Rating:
5.0

Customer did not leave a comment.

Ricardo V. 
Rating:
4.0

Customer Service is kinda rude.

PAMMY E. 
Rating:
5.0

Employee should not be allowed to use there personal phone while working behind the desk, to hear all their personal business was very disturbing & violent conversation

DEBRA W. 
Rating:
5.0

Good service

NARAVEE S. 
Rating:
5.0

Customer did not leave a comment.

Ronnell G. 
Rating:
4.0

We were in and out within ten minutes with trailer hooked up and ready to get on the road (we had U-Haul install the hitch several days before so we could just go in and get the trailer hooked up quickly, which is exactly what happened). Everyone was helpful and seemed knowledgeable. We used this location twice and would definitely use again.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo V. 
Rating:
1.0

The truck that I was promised was not there. I had to wait 45 minutes and they gave me a truck with a broken driver's side visor, and only a half a tank of gas.

Lisa H. 
Rating:
3.0

Late arrival on the one way 10 footer we reserved. Not U-HAUL's control. Otherwise, good rental experience

Wellington L. 
Rating:
5.0

Uhaul relocated me from my original selected pick up location. This was an inconvenience

JOHNATHON JASON W. 
Rating:
5.0

Customer did not leave a comment.

Breinne R. 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
5.0

everyone is very nice and accomodating. that is important and appreciated during the stress of moving

Iyiola A. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Everyone was extremely friendly and helpful

Katherine M. 
Rating:
5.0

All good

IYIOLA A. 
Rating:
5.0

The online check in is very time consuming, Maybe you can let people do some parts of the process at home.

Jiarui C. 
Rating:
2.0

Staff was uninterested and not very friendly. Equipment was old. Very creaky. Tow dolly was broken. Truck seatbelt was broken.

Kayla B. 
Rating:
4.0

Customer did not leave a comment.

Sarah T. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Very helpful staff. I can't say enough about how excellent EVERYTHING about this experience was. Thanks to all!

DERRICK M. 
Rating:
5.0

Customer did not leave a comment.

DARREN H. 
Rating:
2.0

I had issues with my mobile pickup. I got the wrong code and had to call customer service line since the location was already closed. They were not answering but luckily the chat agent was able to get me the code. When I returned the truck, I was having issues with the mobile return application. It wouldn't take the picture of the odometer no matter how many times I tried. I called customer service line and someone answered the phone but couldn't help so I got transferred to the right extension. I waited for almost 30min and no one ever answered. This put me in an unfortunate situation at this location. 3 cars came into the parking and basically blocked my car. Those individuals were clearly making some kind of drug dealing and exchanging stuff from car to car. I was very scared to be in such a situation. While I understand that is out of U-Haul control, I would suggest that you check your surveillance cameras and report those individuals. If customer service line would have answered the phone promptly I would not have been there in such a unfortunate situation. Since, no one ever answered the phone and after such a scared I left immediately and simply dropped the keys at the drop box. Needless to say. I don't think I would use this location because of what happened.

Karin M. 
Rating:
5.0

Get customer service. Friendly and knowledgeable.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
4.0

Customer did not leave a comment.

MELODY W. 
Rating:
4.0

Customer did not leave a comment.

MAMADOU D. 
Rating:
5.0

The best U-Haul Location Period. Fast, Professional, and Friendly. This team was moving and got people in and out quickly.

Aletra N. 
Rating:
3.0

Only issue was original truck had check engine light on but staff quickly traded out the truck for another one. The new truck had a broken windshield but was otherwise in good working order.

ADAM P. 
Rating:
4.0

The Forest Park, IL site is excellent. Unfortunately, I arrived after 9 pm so I tried to use the UHaul App to check out. The App sucks so I wound up just parking the truck, locking it and dropping the keys in the overnight slot. Thankfully, because of these excellent employees I woke up Sunday morning to a receipt in my email In Box.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Sharita W.  |  First Impressions 
Rating:
5.0

Staff is always helpful

BERTHA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay D.  |  First Impressions 
Rating:
5.0

The entire staff was professional easy move a.m. Mikey was awesome made it really convenient for easy move in

roy c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carltus F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BERTHA N.  |  Overall Experience 
Rating:
5.0

The website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.

Luke C.  |  Online Move In 
Rating:
5.0

The facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.

Roy M.  |  Overall Experience 
Rating:
5.0

Excellent, Helpful, Fast, and Friendly Service.

Peter O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja G.  |  First Impressions 
Rating:
5.0

All staff is helpful and friendly. Will go back again if needed

eryn k.  |  Overall Experience 
Rating:
4.0

Nicole was a wonderful representation of superior customer service! I'd hire her in a heartbeat!!!! My only store negative: Please clear your phone lines. e.g Pick up the phone...I tried -two weeks to get through. Thank you.

bridgette c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamica b.  |  First Impressions 
Rating:
3.0

No complaints about my service

lashonda t.  |  First Impressions 
No reviews have been submitted for this location.

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