Customer Reviews for U-Haul Moving & Storage of Forest Park

4406 reviews

801 S Harlem Ave   Forest Park, IL 60130
(@ I-290)

(708) 366-5998

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 366-5998

801 S Harlem Ave
Forest Park, IL 60130
(@ I-290)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANNIE H. 
Rating:
5.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Service personnel were very friendly and helpful.

tony I. 
Rating:
5.0

Customer did not leave a comment.

Jay D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCIS A. 
Rating:
5.0

Customer did not leave a comment.

marie W. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
4.0

Customer did not leave a comment.

Audrey R. 
Rating:
5.0

Great. Easy in, easy out.

MAGGIE O. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

One of the best locations in the area .. very profesional and took care of all my needs. Thank you again

ERWIN C. 
Rating:
4.0

Customer did not leave a comment.

Jaclyn D. 
Rating:
3.0

Very hard in and out at this location, need a different return avenue

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

EVAN M. 
Rating:
5.0

Friendly staff and quick service

ARMANDO A. 
Rating:
5.0

Friendly staff, equipment (van) was clean and well maintained. AC worked great! Great experience.

Andres R. 
Rating:
5.0

Staff is first class: helpful, informative, and strongly customer friendly. We have rented for our business at this location for 5 years and our positive experience at this U-Haul facility is consistently favorable.

Richard D. 
Rating:
5.0

Good rates, good people, good service. Everything good.

RYAN B. 
Rating:
4.0

Customer did not leave a comment.

DENNIS RICHARD D. 
Rating:
3.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

This was my cleaning out my Ubox. It did NOT originally arrive on time and I experienced horrible customer service in the past with phone calls from the female staff members. Nancy & Victor were SUPER helpful in helping me keep my items from auction and working with me to clean out the unit. I had a lot of issues from a fire, to a ACH not being taken and then a job loss. My children and I were elated to retrieve some of the things we hadn't seen since the fire 2.5 years ago.

Janice B. 
Rating:
5.0

Good price

Derek R. 
Rating:
5.0

Customer did not leave a comment.

Mary Jo L. 
Rating:
5.0

The van was clean and well-maintained but gas mileage was pretty poor probably because the vehicle had almost 100,000 miles on it.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

If I had only one word to use for the forest park location it would be Extraordinary services

ivan W. 
Rating:
5.0

Customer did not leave a comment.

mark L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great experience

LISA H. 
Rating:
5.0

Seems low staffed. Customer service was great, but location may need additional employees.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Lynn V. 
Rating:
5.0

The process was very smooth and efficient! No recommendations for improvement. Thank you

Charles A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Service was great and easy. This is the location I will come back to in the future to use. Thank you!

Craig H. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
4.0

Customer did not leave a comment.

AARON V. 
Rating:
5.0

More costumer parking maybe another exit but overall not a bad location

OSVALDO M. 
Rating:
5.0

Location was great. U-Haul's automated return webpage was difficult and slow to use.

JONATHAN M. 
Rating:
5.0

As always the team were very friendly and helpful.

GREGORY T. 
Rating:
3.0

I was charged $54 in tolls and it is not possible.

Yvette F. 
Rating:
4.0

Customer did not leave a comment.

RADOSLAV L. 
Rating:
4.0

Customer did not leave a comment.

Andres R. 
Rating:
4.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Thank you!

REGINA M. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

The lady at the desk was very polite, helpful and quick. The person to whom I returned it checked my gas to make sure it was ok and was very friendly. It was a great experience. Worth having to move myself.

JEFFREY C. 
Rating:
5.0

The entire staff was professional easy move a.m. Mikey was awesome made it really convenient for easy move in

roy c.  |  First Impressions 
Rating:
5.0

Nothing that I can think of - great staff, clean and reliable vehicle ready when I got there, and fast in and out. Excellent. Will recommend.

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

FRED B. 
Rating:
5.0

The staff was nice and very helpful.

Karen H. 
Rating:
4.0

When I picked up the van it still had garbage in the driving area and in the back loading area. Smelled like cigarettes. The lady at the front counter was really awesome. Helpful to myself and to the people in front of me. Uhaul consider hiring some new people to help this lady run a more efficient store.

Kathryn S. 
Rating:
5.0

Customer service was great. Employees are knowledgeable and personable.

Nancy M. 
Rating:
4.0

Everything was great.

TERRY B. 
Rating:
3.0

Only one individual working at this location at opening with many customers. When I returned the truck there was another individual at the counter, but he never bothered to acknowledge a customer, so I went to another individual at the counter. Location also did not have any moving dollys that we ordered in advance. We really needed these, so major negative mark on this issue. In the future I will try a different location.

Peter D. 
Rating:
4.0

Customer did not leave a comment.

Carltus F.  |  Overall Experience 
Rating:
5.0

Due to Covid, nothing really. Maintaining SSD (SAFE SOCIAL DISTANCES) is all. In my experience with UHAUL I'm always able to reserve or walk in and a get the vehicle that best suits me. Employees are always courteous, respectful and most recently having a good sense of humor. It's always a good thing to laugh it up in times like these. KEEP UP THE GOOD WORK 👍🏻

DOMINIC F. 
Rating:
5.0

It was so easy and fast picking up the van and dropping it off, I can't think of anything to make it a better experience. The staff was friendly and capable

James K. 
Rating:
5.0

Customer did not leave a comment.

Shanice T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
1.0

Poor Customer service especially at the time of early return (Jonathan & the Lady) were very rude & not even ready to listen. Used 10 miles & put 2 gallons of gas service representative marked the paper incorrectly but ready to even listen. I have been a regular customer of U-Haul but yet to see such a poor customer service would not recommend anyone this location.

USMAN C. 
Rating:
4.0

Customer did not leave a comment.

BERTHA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

Your team is courteous and professional. It's my favorite place to rent!

Patricia K. 
Rating:
5.0

Order was placed online and everything was just as the order. Keep up the good work. Thank you.

LUIS V. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

I made the reservation to rent 3 different moving dollies with Mike. He was competent, professional and friendly when I initially called for information and when I called back to make my reservation. The equipment was ready for us at pick-up and the entire pick-up/drop-off process was quick and easy.

Darlene C. 
Rating:
5.0

The pickup was so incredible. The women who checked me in was beyond welcoming and nice given it was the 1st of the month and they were very busy!

SAMANTHA K. 
Rating:
5.0

Customer did not leave a comment.

Marita D. 
Rating:
4.0

I never got a bill for the full chargers, that is the only concern

Buddhi H. 
Rating:
5.0

Everything was great and lot was well lit for drop off. Very nice and professional employees. Thanks!

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Everyone was fast and helpful.

Tim D. 
Rating:
5.0

Hire more employees like the one that took care of me, he was great

Jesus S. 
Rating:
4.0

Customer did not leave a comment.

TODD P. 
Rating:
2.0

The running lights and the right side directional/brake light did not work. They had no one to fix the problem, I had to take the trailer home and fix the running lights myself, could not trouble shoot the directional/brake light.

ROBERT S. 
Rating:
3.0

The u-haul truck I had was bad it need a wheel alignment. it kept pulling to the right. Me and son requested 8 hours for the trip our paper work say 6 hours . We ended up paying more for our trip. Bad situation

DAVID B. 
Rating:
5.0

It was an excellent experience beginning with the phone call reservation and then the customer service rep when we picked up.

BARBARA R. 
Rating:
5.0

Great service!! Thank you!

DAVID H. 
Rating:
5.0

Fast and empathetic customer service. When the system was down during the checkout process, they made sure to keep everything moving and keep customers happy. Check-in was even easier.

Marcin W. 
Rating:
5.0

Can't think of an improvement. Staff was courteous and professional.

FELICIA S. 
Rating:
5.0

The website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.

Luke C.  |  Online Move In 
Rating:
3.0

all systems were down when we came to pick up the truck. They were still down when we returned it and were told that you would charge the card I made the deposit with once the system was back up. Instead, we received a 'collection notice' from you as if it was OUR fault that YOU didn't charge the card as you said you would. We paid it of course, but didn't appreciate the email and text from your 'collection agency' when the issue was on your end.

mike C. 
Rating:
5.0

Customer did not leave a comment.

Luke C. 
Rating:
5.0

Customer did not leave a comment.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
2.0

My equipment wasn't ready at the time of pick up. And then my reservation was given to someone else which initially put multiple charges on my credit card. That said, the gentleman who helped me at the location was great. It was before open hours and he helped figure it out and get me on my way.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

joe K. 
Rating:
4.0

Just keep being kind 2 your Customers as they were 2 day

Celia B. 
Rating:
3.0

Customer did not leave a comment.

Noah R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
3.0

I called but no one picked up the phone. The online system took forever and made me submit several times. What should have been quick took an extra 30 minutes.

Sony T. 
Rating:
5.0

Customer did not leave a comment.

AUZY O. 
Rating:
5.0

Staff were detailed and helpful.

ROBERT M. 
Rating:
5.0

The facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.

Roy M.  |  Overall Experience 
Rating:
5.0

Excellent, Helpful, Fast, and Friendly Service.

Peter O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonja G.  |  First Impressions 
Rating:
5.0

All staff is helpful and friendly. Will go back again if needed

eryn k.  |  Overall Experience 
Rating:
4.0

Nicole was a wonderful representation of superior customer service! I'd hire her in a heartbeat!!!! My only store negative: Please clear your phone lines. e.g Pick up the phone...I tried -two weeks to get through. Thank you.

bridgette c.  |  Overall Experience 
Rating:
1.0

There’s a serious mouse infestation!! ABSOLUTELY DISGUSTING!!!! There was mouse droppings and pee all over my things! I had to throw away almost half of the things in my unit because they were completely ruined. And the price they were charging at this location was outrageous!!! I moved to a different uhaul location that’s way nicer and climate controlled for $80 less! Over all I was HIGHLY disappointed with the forest park location and WOULD NOT recommend anyone to go there.

Alexandria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamica b.  |  First Impressions 
Rating:
1.0

The storage facility smells so incredibly bad. I'm not sure if it's the smell of mice excrement or the smell of the poison trying to kill the mice, but either way it made me want to throw up every single time I went in there. Plus, now our belongings smell that same terrible smell now that we've taken them out, despite multiple cleanings. Furthermore, we had NO food whatsover, yet mice still chewed threw our things. We had to throw many of them out. This was such a terrible experience!

Jessica P.  |  Overall Experience 
Rating:
5.0

the only issue i had is there upper level storage units are up 6-7 stairs with no lift.

doug K.  |  Overall Experience 
Rating:
1.0

Your facilities are priced way too high$169.00. We had to work around palettes to pull out our stuff. 2 years no mice. Last 6 month, dead mouse skeleton, mouse poop everywhere. Had to throw out stuff

BRIAN G.  |  Overall Experience 
Rating:
5.0

Professional

Richard V.  |  First Impressions 
Rating:
3.0

No complaints about my service

lashonda t.  |  First Impressions 
Rating:
5.0

No waiting. Everything worked just as it was supposed. No hidden fees. Storage really was free for a month.

michael k.  |  Overall Experience 
Rating:
5.0

Having storage unit was a great experience the help and and staff we're very helpful.

HENRY S.  |  Overall Experience 
Rating:
2.0

My things were chewed on by mice, now the insurance wants me to put a price on items ice had for years and obviously cared enough about to put in storage. Mouse urine ,feces and poison on everything

sandra m.  |  Overall Experience 
Rating:
4.0

nice and clean. staff was friendly.

LUIS L.  |  Overall Experience 
Rating:
5.0

This was my first time ever using a storage facility, and I must say that I'm so pleased with the experience, the staff is friendly and helpful and made me so comfortable and at ease. Awesome!

chekeda s.  |  Overall Experience 
Rating:
5.0

Excellent staff, helpful. When a problem came up, it was generously corrected. Thank you!!

Cathlen T.  |  Overall Experience 
Rating:
3.0

I can’t really say because I’m not located at this spot

lakisha t.  |  Reservation 
No reviews have been submitted for this location.

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