Customer Reviews for U-Haul Moving & Storage of Forest Park

4342 reviews

801 S Harlem Ave   Forest Park, IL 60130
(@ I-290)

(708) 366-5998

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 366-5998

801 S Harlem Ave
Forest Park, IL 60130
(@ I-290)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Poor Customer service especially at the time of early return (Jonathan & the Lady) were very rude & not even ready to listen. Used 10 miles & put 2 gallons of gas service representative marked the paper incorrectly but ready to even listen. I have been a regular customer of U-Haul but yet to see such a poor customer service would not recommend anyone this location.

USMAN C. 
Rating:
4.0

Customer did not leave a comment.

BERTHA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

Your team is courteous and professional. It's my favorite place to rent!

Patricia K. 
Rating:
5.0

Order was placed online and everything was just as the order. Keep up the good work. Thank you.

LUIS V. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

I made the reservation to rent 3 different moving dollies with Mike. He was competent, professional and friendly when I initially called for information and when I called back to make my reservation. The equipment was ready for us at pick-up and the entire pick-up/drop-off process was quick and easy.

Darlene C. 
Rating:
5.0

The pickup was so incredible. The women who checked me in was beyond welcoming and nice given it was the 1st of the month and they were very busy!

SAMANTHA K. 
Rating:
5.0

Customer did not leave a comment.

Marita D. 
Rating:
4.0

I never got a bill for the full chargers, that is the only concern

Buddhi H. 
Rating:
5.0

Everything was great and lot was well lit for drop off. Very nice and professional employees. Thanks!

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Everyone was fast and helpful.

Tim D. 
Rating:
5.0

Hire more employees like the one that took care of me, he was great

Jesus S. 
Rating:
4.0

Customer did not leave a comment.

TODD P. 
Rating:
2.0

The running lights and the right side directional/brake light did not work. They had no one to fix the problem, I had to take the trailer home and fix the running lights myself, could not trouble shoot the directional/brake light.

ROBERT S. 
Rating:
3.0

The u-haul truck I had was bad it need a wheel alignment. it kept pulling to the right. Me and son requested 8 hours for the trip our paper work say 6 hours . We ended up paying more for our trip. Bad situation

DAVID B. 
Rating:
5.0

It was an excellent experience beginning with the phone call reservation and then the customer service rep when we picked up.

BARBARA R. 
Rating:
5.0

Great service!! Thank you!

DAVID H. 
Rating:
5.0

Fast and empathetic customer service. When the system was down during the checkout process, they made sure to keep everything moving and keep customers happy. Check-in was even easier.

Marcin W. 
Rating:
5.0

Can't think of an improvement. Staff was courteous and professional.

FELICIA S. 
Rating:
5.0

The website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.

Luke C.  |  Online Move In 
Rating:
3.0

all systems were down when we came to pick up the truck. They were still down when we returned it and were told that you would charge the card I made the deposit with once the system was back up. Instead, we received a 'collection notice' from you as if it was OUR fault that YOU didn't charge the card as you said you would. We paid it of course, but didn't appreciate the email and text from your 'collection agency' when the issue was on your end.

mike C. 
Rating:
5.0

Customer did not leave a comment.

Luke C. 
Rating:
5.0

Customer did not leave a comment.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
2.0

My equipment wasn't ready at the time of pick up. And then my reservation was given to someone else which initially put multiple charges on my credit card. That said, the gentleman who helped me at the location was great. It was before open hours and he helped figure it out and get me on my way.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

joe K. 
Rating:
4.0

Just keep being kind 2 your Customers as they were 2 day

Celia B. 
Rating:
3.0

Customer did not leave a comment.

Noah R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
3.0

I called but no one picked up the phone. The online system took forever and made me submit several times. What should have been quick took an extra 30 minutes.

Sony T. 
Rating:
5.0

Customer did not leave a comment.

AUZY O. 
Rating:
5.0

Staff were detailed and helpful.

ROBERT M. 
Rating:
2.0

Why are we now being charged for after hour drop off this is appalling and makes me feel as if your taking from me for no apparent reason, I'm disgusted 😒

REX S. 
Rating:
5.0

Customer did not leave a comment.

ERICK I. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

ERICKA M. 
Rating:
5.0

Customer did not leave a comment.

Jenny T. 
Rating:
4.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Everything was great

Vannessa W. 
Rating:
5.0

The facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.

Roy M.  |  Overall Experience 
Rating:
1.0

The location was dirty and had a bad odor inside. The cargo van was filthy and they attempted to disguise the smell of cigarettes with air freshener. Customer service agent was not friendly, difficult to understand and made no eye contact. When I returned the van they didn't engage and seemed annoyed that I asked for a receipt. I've been going to this location since 2015 and have never had an issue. After this experience I won't be returning no matter how convenient it is to my home. Rating is ZERO

DIANA A. 
Rating:
5.0

Customer did not leave a comment.

IVANHOE H. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA W. 
Rating:
5.0

Life saver.

Travis G. 
Rating:
5.0

Amazing customer service!

Ingrid S. 
Rating:
5.0

They were very professional and I would use the service again

DOROTHY F. 
Rating:
5.0

Customer did not leave a comment.

DIANA MARIE P. 
Rating:
4.0

Customer did not leave a comment.

ROBERTA B. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Staff was very helpful. Made it easy for me to get the trailer

William D. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

BELANESH M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Everything great, just wish there was an easy way to turn into your facility off of Harlem 😀

mark C. 
Rating:
5.0

Customer did not leave a comment.

BONITA B. 
Rating:
5.0

The whole rental process was quick and easy. I had no problems whatsoever.

BOBBY M. 
Rating:
5.0

I made the appointment online, went to get the truck with no Hassel or waiting. Had to keep the truck a little longer than I expected, that was no problem. The employees there was professional and knowledgeable.

NICKY A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

I have no recommendations at this time ,

David A. 
Rating:
5.0

The process was fast, simple and took about 5 minutes. The staff was helpful.

DION S. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

maria L. 
Rating:
1.0

There is a problem with the way that your company does business why is it that if a customer is having a problem at a self service location and there is a problem with the customer checking out a truck why can't they go to a store that has workers the can have to complete their transaction get a code go back to the unmanned location with the code and finish checking out there truck so that they can complete there business that will be a big help for your company & customers

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

please make sure that the window washer has liquid other then that I have NEVER had a problem with any of the vehicles that I have got the team goes out to help each person

COLLEEN B. 
Rating:
5.0

The self-service pick up of the truck was so easy, and the equipment was excellently maintained. A really painless process!

Allison P. 
Rating:
5.0

You're very professional, keep up the good work.

Christopher M. 
Rating:
5.0

as always 5-star service ***** great staff !!!!!

PAUL D. 
Rating:
3.0

folks who rent trucks are not used to driving / using side view mirrors etc. at a minimum windows/ sideview mirrors should be completely scraped and windshield should be cleared. Window scrapers should also be in cabs. At least put cheap scrapers in the cabs w uhaul branding all over them - if they don't come back, charge the renter or put it against your marketing budget safety is simple and easy - just do it

Michael G. 
Rating:
5.0

everything was perfect!

ALESHA C. 
Rating:
1.0

Clean and maintain equipment.

EDWARD K. 
Rating:
4.0

Very professional customer service. The truck was rented to us with only 1/2 tank but I filled it to the required amt. I did mention it to the representative not asking for anything, but she discounted my mileage anyway. Great way to promote customer satisfaction and build loyalty for future referrals

Venus R. 
Rating:
5.0

great staff great attitude great service ***** always five star service

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

The crew was very professional and friendly.

Su Y. 
Rating:
5.0

Customer did not leave a comment.

LATRINA B. 
Rating:
5.0

Great concept- Ubox. Great service by the Northport location and Kody the Manager. He was efficient professional and courteous.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
4.0

The staff was very helpful and friendly. Thank you!

Nicole R. 
Rating:
4.0

You have to park around the block with time constraints, if I knew that beforehand I would have gone to a different u-haul

Daisy G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Pickup and drop off both easy. Would recommend

Robert W. 
Rating:
5.0

Excellent, Helpful, Fast, and Friendly Service.

Peter O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER O. 
Rating:
5.0

Customer did not leave a comment.

Kermit J. 
Rating:
5.0

I can not say enough about the staff at this UHaul. They were more than helpful and courtious. They answered every question I had and even suggested more convenient ways to handle my move. I will use the again and certainly do recommend them.

Leonard J. 
Rating:
5.0

Great customer service & hook up for trailer.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

DIANA M. 
Rating:
5.0

Customer did not leave a comment.

Sonja G.  |  First Impressions 
Rating:
5.0

All staff is helpful and friendly. Will go back again if needed

eryn k.  |  Overall Experience 
Rating:
4.0

Nicole was a wonderful representation of superior customer service! I'd hire her in a heartbeat!!!! My only store negative: Please clear your phone lines. e.g Pick up the phone...I tried -two weeks to get through. Thank you.

bridgette c.  |  Overall Experience 
Rating:
1.0

There’s a serious mouse infestation!! ABSOLUTELY DISGUSTING!!!! There was mouse droppings and pee all over my things! I had to throw away almost half of the things in my unit because they were completely ruined. And the price they were charging at this location was outrageous!!! I moved to a different uhaul location that’s way nicer and climate controlled for $80 less! Over all I was HIGHLY disappointed with the forest park location and WOULD NOT recommend anyone to go there.

Alexandria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamica b.  |  First Impressions 
Rating:
1.0

The storage facility smells so incredibly bad. I'm not sure if it's the smell of mice excrement or the smell of the poison trying to kill the mice, but either way it made me want to throw up every single time I went in there. Plus, now our belongings smell that same terrible smell now that we've taken them out, despite multiple cleanings. Furthermore, we had NO food whatsover, yet mice still chewed threw our things. We had to throw many of them out. This was such a terrible experience!

Jessica P.  |  Overall Experience 
Rating:
5.0

the only issue i had is there upper level storage units are up 6-7 stairs with no lift.

doug K.  |  Overall Experience 
Rating:
1.0

Your facilities are priced way too high$169.00. We had to work around palettes to pull out our stuff. 2 years no mice. Last 6 month, dead mouse skeleton, mouse poop everywhere. Had to throw out stuff

BRIAN G.  |  Overall Experience 
Rating:
5.0

Professional

Richard V.  |  First Impressions 
Rating:
3.0

No complaints about my service

lashonda t.  |  First Impressions 
Rating:
5.0

No waiting. Everything worked just as it was supposed. No hidden fees. Storage really was free for a month.

michael k.  |  Overall Experience 
Rating:
5.0

Having storage unit was a great experience the help and and staff we're very helpful.

HENRY S.  |  Overall Experience 
Rating:
2.0

My things were chewed on by mice, now the insurance wants me to put a price on items ice had for years and obviously cared enough about to put in storage. Mouse urine ,feces and poison on everything

sandra m.  |  Overall Experience 
Rating:
4.0

nice and clean. staff was friendly.

LUIS L.  |  Overall Experience 
Rating:
5.0

This was my first time ever using a storage facility, and I must say that I'm so pleased with the experience, the staff is friendly and helpful and made me so comfortable and at ease. Awesome!

chekeda s.  |  Overall Experience 
Rating:
5.0

Excellent staff, helpful. When a problem came up, it was generously corrected. Thank you!!

Cathlen T.  |  Overall Experience 
Rating:
3.0

I can’t really say because I’m not located at this spot

lakisha t.  |  Reservation 
Rating:
2.0

The staff awesome. The facility has a rodent problem. I lost a few items due to the rodents. It could be maintained better. The employees do the best they can with what they are given to work.

Ana Luisa M.  |  Overall Experience 
Rating:
5.0

Great team...

ann y.  |  Reservation 
Rating:
3.0

I received SIX emails within minutes of each other asking me to take this survey!

Patricia G.  |  Overall Experience 
No reviews have been submitted for this location.

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