Customer Reviews for U-Haul Moving & Storage of Fort Jackson

Rating:

5.0

Very nice and respectful

Rating:

5.0

This is a great facility with easy access, close to the interstate and very secure. The gentleman that was on staff on site was very helpful and friendly. I rented this unit sight unseen from the Internet, and was very pleased.

Rating:

3.0

My belongings showed signs of a rodent infestation. There was rat droppings in my stuff. This problem needs to be taken care of. I have to leave my stuff outside my new home and carefully move each piece in to insure I don't have any rats in them and bring them into my new home.

Rating:

3.0

I was charged for gas after actually putting gas the correct gas amount into the rental. I tried to call and dispute yhe charge but I was placed on hold, then set up for a call back to ne placed on hold again.

Rating:

3.0

We purchased a climate control and it’s so hot in there

Rating:

5.0

Nate was always helpful and available! Very clean and secure facility.

Rating:

4.0

Nate was great, and the van was clean and extremely useful! However, I was told half-way through the trip that the left rear blinker and brake light didn't work. A small thing, but something that needs to be fixed. And I have allergies, so I could have done without the scent that was in the van, probably from whatever is used to wipe down and clean it.

Rating:

1.0

The cargo trailer I rented literally came apart while I was driving. The frame snapped in half. Upon further inspection I found rust perforation in the frame. Had this happened while I was on the highway, I could have been seriously injured as well as others behind me.

Rating:

5.0

Very friendly and efficient.

Rating:

5.0

Tarsha made this moving experience as simple as pie. It's always great to encounter well-trained, competent people, who sincerely care about good customer service. I'll happily rent from her again, whenever I need a vehicle, and recommend her to anyone else I know who needs one.

Rating:

5.0

Outstanding Customer Service from Nathaniel! Thank you!!!

Rating:

4.0

Access card encoder not working, so our magneric access would not work. Made access a little inconvenient. Otherwise the facility is great, & Nathaniel was very friendly & helpful.

Rating:

5.0

The lady at the front was so helpful and nice. Thank you for taking such a good care of me during this complex process!

Rating:

1.0

The truck rental was fine, but...… I was misled on the phone prior to pickup. I reserved what I thought was a 10x30 climate controlled unit and thought it applied the discount for a free of storage because I rented a one way truck. But I soon found out that the said climate controlled unit I reserved was an office space and was only climate controlled max of 2 hours. That was not what I was going to pay 569 dollars for any ways. So I canceled and just rented the truck. All of this on the day I needed the storage unit an was planning on moving. Not a great way to start the moving day out. Then the lady in the office told me when I do return the truck to make sure the fuel was back where I started and that I can return the key in the drop box if its after hours. Great so I took a picture of the dash to make sure it was accurate and proceeded to the office around the corner and up the hill which was not a close walk by any means. I dropped the key in the door and went on the app to do the online return like the sign on the wall said to do. Well its starts asking me for all of this information and a ton of pictures that I didn't know I needed because this information was not relayed to me when I rented the truck. The was not a great experience at all and I am not sure I will do business with U-Haul again.

Rating:

5.0

Customer service petson at location was kind, and informative

Rating:

2.0

Misleading sizing. I am not pleased with the size and value of unit

Rating:

5.0

I have never had any problems with any of my rentals from Forest Dr U-Haul location.

Rating:

2.0

When renting the truck we were told we have 48 hours to return the vehicle. During on 500 mile drive we got a call that the vehicle needs to be dropped off within 24 hours otherwise we will be charged for an extra day. Both pick up and drop off locations were hard to reach afterwards to work out details. This casued a lot of extra stress while driving the truck. Both locations blamed the other location for not knowing the rules properly.

Rating:

5.0

Absolutely nothing!!!! Everything was GREAT!!

Rating:

5.0

The gentleman that helped me was extremely nice, and helpful. Made my drop off process extremely smooth, and easy.

Rating:

5.0

I love this location and ONLY rent from here, period! Ms DEEVA

Rating:

5.0

Explain to customer Et that if equipment is not picked up at the exact time on the lease that after an hour the truck can be leased to someone else even though the original lease has a credit card on file. We had heavy traffic and ended up being one hour and 20 minutes late picking up the truck that truck had been leased to someone else, but luckily there was still a truck to get. This caused a lot of anxiety.

Rating:

5.0

I can’t remember her name, but the lady working today was really professional, kind, and helpful! Moving is stressful and starting my day with kindness was appreciated.

Rating:

5.0

There’s actually a U-Haul rental location within walking distance of my house, but because of the superior service, friendliness of the staff, and overall excellent experiences, I choose over and over to use this location above all others.

Rating:

5.0

Best uhaul location in town. Staff is always professional, punctual and helpful. Equipment is always clean, well maintained and ready to go.

Rating:

5.0

I was very satisfied.

Rating:

5.0

There was a small delay in receiving the keys for the truck due to the computer switching to a new system. Myself and another customer had to wait for a while. I think that there needs to be a paperwork contract to fill out in case the system goes down, or there are technical issues to prevent this from happening in the future

Rating:

5.0

I don’t think that any improvements could be made at this location on Forest Drive. The staff is are so professional and always helpful & friendly. In fact I have a UHAUL location within walking distance of my house and I drive 2 miles to come here because the employees are so excellent.

Rating:

5.0

Great staff

Rating:

5.0

This time I rented 2 vans and returned them both at the same time. When trying to return the vans on line, there was no way to distinguish which rental was which. Of course, I guessed wrong and chose the wrong rental. The system would not process (I assume because the milage didn't make sense.) This is not really a complaint, but just feedback. The location personnel took care of the issue.

Rating:

3.0

Storage units needs light inside

Rating:

5.0

As usual Tarsha gave excellent service.! She is a great asset to the customer experience!

Rating:

5.0

Nate was excellent

Rating:

5.0

The Manager was so friendly and helpful.

Rating:

1.0

I rented a 20 foot truck and only drove it 8 miles. When I went to fill the gas up at the end, it took 6 gallons to fill the tank. I kept the receipt for the gas along with my documentation and tried to explain to the customer service rep that I’d only gone 8 miles, which should’ve been less than 1 gallon. She said that she would look into it but that the 20 foot trucks used a lot of gas. I tried to explain that it just was not full when I rented it and there must be a mistake. This is very frustrating because , I will have to rent a truck in just a couple of months to move cross country. I’m going to have to look for another provider because this is not acceptable.

Rating:

5.0

Great friendly and professional staff

Rating:

5.0

Best UHaul place in town - and the only location I go to now. Excellent and courteous service, nice, clean vans and trucks.

Rating:

5.0

Nathaniel was helpful and polite.

Rating:

5.0

Good people

Rating:

5.0

Nate is the best. That man runs the place!!!

Rating:

5.0

It was a really easy process

Rating:

5.0

Nathaniel at the Columbia pickup location was very professional and great to work with.

Rating:

5.0

The gentleman was very professional friendly and made it easy to do a move

Rating:

5.0

NONE

Rating:

5.0

Helpful staff and great location for pickup and drop off

Rating:

5.0

Every thing was very nice..very professional..

Rating:

5.0

I just want to say that Nathaniel did an excellent job! He was courteous, efficient and has excellent customer service skills. He took time to explain everything and checked to see if we understood. Nathaniel is an asset to your company!!

Rating:

3.0

I was charged an extra $46. I picked up the truck, drove it to my home then to the drop off location. I did not set any mileage limit to begin with and if I was told I'd be charged $1 a mile over some made up limit I would never have gone with uhual. I I wanted to return the truck in Camden, SC but was told it would be cheaper to return it to Columbia only to then be charged $1 per mile to get to Columbia. Complete garbage - I will never do business with uhual again.

Rating:

5.0

Great facility and excellent customer service!

Rating:

5.0

I had an excellent rental experience with this location.

Rating:

5.0

Very good customer service

Rating:

2.0

Bear with me as this will be thorough. I am the treasurer of a nonprofit. All of our board members are volunteers, including me. Our nonprofit has held an account with this facility for many years. When I took over as treasurer, I found that in the transition from one treasurer to the next our account had become past due. I squared it away, giving a check to the office, in person, to ensure that all was brought up-to-date. The check was cashed by U-Haul. Within a few days, we began receiving notices that our account was in a lien status due to nonpayment. After speaking with the branch manager Tarsha Lawrence no less than a dozen times via email, we could not figure out what had happened with our payment. I provided a check for 4+ months at that point to not only bring us current but to pay us ahead as I did not want anyone thinking our foundation was unable to pay its bills. After speaking with Tarsha numerous times, and tickets sent to customer service to try and figure out the issue, Tarsha opted to give us a courtesy credit for the amount of the check. However, because I had paid so far in advance, she was unable to apply the credit to the account. She asked me to call when we have a balance due and she would manually apply it. First off, after 17+ years in Verizon Wireless customer service, as a representative, if our company has made a booboo, you as the rep are supposed to own it and fix it. We set follow ups to attend to the customer's issue rather than making them call in again. Clearly, Uhaul could learn a thing or two from Verizon. About two months later, I physically went in to the storage facility to do some spring cleaning of our unit. While I was there, I asked the current employee on duty to apply the credit to our balance. He advised he would. It was never applied. We began receiving lien notices, with charges. I physically went in again and spoke to Tarsha who applied the credit that her employee failed to apply. When I asked her to remove the two $15 lien notice charges, she advised that she would need to speak to her employee to inquire on what actually happened before she could consider doing that. I advised her that if that was the case than we would be leaving. I kindly reminded her that as a nonprofit, our board members are volunteers and that the amount of time I had spent on these very small issues (made bigger by the incompetency of the employees who run that location) was entirely excessive and too much to continue. Since then, we have also spoken to corporate, on an unrelated matter, it came up in conversation and the representative advised that she would have a supervisor call... which of course never happened. Since then, we have moved to Life Storage, we obtained a unit of the same size in climate controlled spacing for $81 a month versus the $126 U-haul was charging us. We are all the happier because that means less money goes towards that bill and more money stays with the foundation. U-Haul's location was good but their service was not. No one was ever rude. But the customer service just wasn't very good.

Rating:

2.0

The company is behind in terms of how businesses is done. Communication is terrible but make sure you know there’s added fees. Lady at front desk is not very helpful and takes sweet time getting back from break knowing we just talked and I need assistance. I wouldn’t recommend anyone use uhal because there’s lot of miss communication that could lead to people losing valuable things. Need to work on being more connected so if I call one customer service line they should be able to redirect me to another without me reiterating my whole issue like it’s 2 different storage companies. I give you 2 stars because least storage unit was clean never had a light added

Rating:

5.0

It is fast and customer service is always good!

Rating:

3.0

Nathaniel is completely unprofessional. He basically harassed and interrogated me. He is not polite at all. I will never refer anyone to that location. He appears to have a mental problem.

Rating:

4.0

Great experience especially with the app. Got great service. Did have to work to get my first month of storage free, but all is good now! Great trucks, too!

Rating:

5.0

It's so perfect and the management and staff team are turkey amazing!!! They are certainly customer service and. Accomidating! Ithevfirest Dr. Licatiin is always my first choice and they never have failed my expectations!!

Rating:

5.0

All though my stuff stayed for 6 yrs it was the best storage ever although I went through many price changes that they should inform you of the experience was very great they are very clean

Rating:

4.0

Dirty windshield (inside) difficult to see out

Rating:

5.0

My favorite location for van rental because of the good and reliable service from the staff. The vans are always clean and in good condition and ready to go.

Rating:

5.0

I was thoroughly pleased with the entire process. Tarsha is just delightful, professional, and helpful. The facility is well-maintained and I could tell that the business is extremely organized.

Rating:

5.0

IT WAS A LAST MINUTE RENTAL, BUT WHEN I CALLED, NATHANIEL WAS VERY PROFESSIONAL AND KIND. WOULD DEFINITELY RECOMMEND THIS LOCATION

Rating:

5.0

Love this location. Tarsha and her staff are wonderful.

Rating:

5.0

My experience with this location was top tier. Everyone was attentive and clear with communicating. The truck was very very clean. They went above and beyond to make my experience with them pleasant. Thanks so much

Rating:

5.0

Everything went great and fast!!!

Rating:

5.0

Excellent customer service. Excellent vehicle. Thanks!

Rating:

5.0

The staff was always helpful. I would choose this location again, if needed.

Rating:

4.0

The van had an issue before I left, but staff quickly replaced it with another. Very courteous and professional- the best location because of good service.

Rating:

5.0

Excellent service, very professional

Rating:

5.0

Nate was very personable, friendly and informative. I appreciate his courtesy and being hospitable.

Rating:

5.0

The only comment I have, is that my monthly payment schedule sometimes is off. But the staff is great to correct is. I thank you for the your help for the past 20 years.

Rating:

5.0

Nothing just keep good customer service

Rating:

5.0

Tarsha was very helpful and friendly.

Rating:

5.0

Very professional workers

Rating:

5.0

We used this storage for a year while my family moved to chicago. Was clean and safe. The front desk staff was very helpful

Rating:

2.0

The lady at the counter seem dumb and very unsure

Rating:

5.0

On both occasions of picking up and return the individuals who helped me were professional and proactive. It was refreshing and reassuring. The process was quick and I would highly recommend this team and plan on using them again. Thanks for all you do!!!

Rating:

5.0

Nice and friendly ppl

Rating:

5.0

Chase was professional and courteous. He also explained the contact thoroughly.

Rating:

1.0

They aren't on time and will waste your time.

Rating:

3.0

The representative didn't appear to know his job. He couldn't provide the one month free storage for free. I had to pay for the sake of time in hopes of getting reimbursed when a more knowledgeable person will become available.

Rating:

1.0

The manager was never there. The place was constantly dirty as well.

Rating:

5.0

This is the second time renting the storage 355 and the stool in front of it is broken I complained each time and nothing has been done about it is someone going to have to get hurt and sue ya'll to get it removed I pray not but overall this location Rock

Rating:

2.0

Truck sounded like it was gonna fall apart, loud noise from front wheels, and really bad on gas mileage drove 184 miles, cost me 100$ in gas

Rating:

5.0

The most friendly and accommodating workers very clean facility pass service. Great job great!

Rating:

5.0

Work out well, and was pleased with everything.

Rating:

5.0

This is the second time I have used this facility and I was very pleased both times

Rating:

5.0

Excellent service.

Rating:

5.0

The only complaint I have is the inability to pick my unit on line. Otherwise great place.

Rating:

5.0

Great service

Rating:

5.0

Clean, convenient

Rating:

1.0

Never using U-Haul again.

Rating:

5.0

I went to do a move out and couldn’t due to the one elevator being broken. It was “no big deal” to them . They didn’t send out any notice and about it being out nor did they send out anything once it was repaired instead I had constantly call. They also tried to wrongly charge me $20 for gas with a Uhaul I rented …good thing I took a picture with where the gas hand was before I pulled out so I had a time stamped picture. This place is slack and unorganized . Use another storage facility and rent your Uhaul elsewhere. You’ve been warned

Rating:

1.0

Check my file, Uhaul should owe me money for the headache and gas wasted. 10/10 would NOT recommend.

Rating:

5.0

Great affordable price for storage unit. The staff is very friendly and professional. I would recommend to anyone moving or looking to store belongings.

Rating:

4.0

Had a great overall experience! I liked the monthly reminders about payment as I would forget without them. The only negative was the cars parked along the back wall for extended periods of time made it difficult to get our truck through when we needed access to our unit. Staff was friendly and helpful and facility was clean!

Rating:

2.0

The consumer service was bad and not very understanding.

Rating:

5.0

never had any issues with staff, the grounds, or my storage. great place to get a storage!

Rating:

5.0

The Facility Manager is Great and provided great Customer Service

Rating:

5.0

Na

Rating:

3.0

The units are small

Rating:

1.0

I had to file a Police Report for burglary in both units. Not a safe place to store belongings.

Rating:

2.0

Seems like everything I was told was incorrect. Felt like I got the run around repeatedly I Do not plan to use uhaul services ever again.

Rating:

5.0

Both employees we interested with (Tarsha was one)!were helpful, clear in their instructions and suggestions, and prompt.

Rating:

5.0

I had my unit for a year. The experience was outstanding. Your professional staff made the process simple and worry free. Thank you

Rating:

3.0

I reserved a climate controlled unit almost a month in advance, but I showed up to move in and was told there were no climate controlled units available. I ended up not moving in and went to a competitor instead. Terrible experience, but the staff was nice and helpful with my refund.

Rating:

1.0

They took my first payment next day They banned me from the place

Rating:

4.0

Mi primera vez en esta instalacion fue exelente hace años,espero mantener la misma opinion en esta ocacion.La covertura del seguro y la segunda opcion de propietario deben tener mas opciones pues no todo el mundo almacena trastes.