Customer Reviews for U-Haul Moving & Storage of Fort Jackson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fort Jackson

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Maria Y. on

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Agent need to be on time

Paula T. on

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Not enough staffing.

Ieshia M. on

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They had a technical issue which prevented me from getting my deposit back. I am still waiting on my deposit and i had to continuously go up there to receive updates about what’s going on. Will never go to this location again

ANNE T. on

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Great staff!! Always doing all they can to help!

ANNE T. on

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This is my second time storing my entire household at this U-Haul location! I could not be happier! the staff has done all they could to make it a great experience! Tarsha, Tulaya and Montel! Thanks

CRUZADO F. on

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Very well satisfied with your service

Wilson I. on

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On September 24 I reserved a 5 x 9 trailer which I picked up at the Wrightsboro facility in Augusta Georgia and then I picked up a 20 foot truck at the Gordon Highway 1647 facility upon my return to my new home in Columbia South Carolina we had emptied the trailer out early and we’re anticipating the movers who are helping unload my truck because I’m disabled to be there shortly I dropped the trailer at the closest U-Haul facility which was about a mile from my home and they refused to take it I was told by both receiving facilities I can drop them off at any U-Haul facility which ever was closest to me because of my time constraints and I don’t know Columbia South Carolina the young lady that worked there refused to except the trailer I insisted that we leave it because we had to go unload the 20 foot truck the movers were coming to unload me and my wife on hitched the trailer and pushed it into the parking space available in the front of the building we left the contract with the young girl and we went back to my new home and proceeded to unload the 20 foot truck that I rented from you as well when we were done we bought the 20 foot truck to the same facility and the young girl got nasty with my wife yelled and screamed at her to get out of the building because we were now dropping the truck off we called the police and filed a complaint and the young lady charged me a fraudulent fee of $54 one to clean the trailer which she never did and I had the Columbia Police Department return the keys in the contract to the 20 foot truck for the drop off which I was instructed to do by both the project manager Melvin and Gordon highway and the other manager on Wrightsboro Road in Augusta I also found out that this young lady put an E alert out on me because I left the trailer at their facility which belongs to you U-Haul and the trailer that me and my wife unhitched and put in a parking space happen to get processed anyway it wasn’t in a parking space no more apparently somebody put it where it was supposed to go in the facility. So let me say this if I was to go to this facility after 7 PM and drop The trailer and the 20 foot truck off and drop the contracts and keys in the door what’s the difference why am I being alerted and told and I can never use U-Haul again because you have a vindictive spiteful young lady who’s probably racist because I’m white and she’s black and she didn’t want to help me or do any work if you want to go there we can because I will file a suit against you you can’t ban me from using your service because I dropped my truck and trailer add a different facility we can make a big deal out of this if you want to this young lady picked the wrong person to play with and steal my money

gary D. on

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Linda R. on

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Duana M. on

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I than Mr. Motel Thomas and The call center for there assistance and persistence.

John D. on

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Difficult parking/access to front door Employee was unable to operate the software and could not give a returned receipt. Had to wait outside late afternoon 20 minutes while employee "went to store" according to the sign

Dinah C. on

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A pleasant experience. Everyone I came in contact with was friendly and knowledgeable.

Linette B. on

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Customer service was exceptionally well.

DEBORAH M. on

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I have had storage units there for many years. I appreciate everything you do.

cynthia B. on

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There is not sufficient parking for customers. One parkibg space for a facility if this size is not good. You cab not drive out if another vehicle is pulling up. The cashier was not empathetic when told the customer service rep. had given incorrect information. I was told the mileage was unlimited. But upon picking the truck up, i was only given 53miles. For a 24 hour rental, what was i supposed to do with only 53 miles?

Manuel C. on

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Have more reps, one person is not enough.

Matthew M. on

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susan B. on

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lisa H. on

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Great service

Gwendolyn D. on

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Julie H. on

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Let the customer know that you are open at 9am on Sundays My return date was Sunday @ 8am and I had to sit in the parking lot waiting for 1 hr then the person opening was 10 minutes late.

Vickie P. on

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We found bugs in my unit on my last visit I really hope I won’t have a bug issue when moving into our new home, the light bulb was out in one of the halls making it very difficult to see while we move

ACACIA J. on

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Bad management

Jeff C. on

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Very pleasant and accommodating staff!

Kevin W. on

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Excellent Customer Service.

Pamela M. on

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Not enough staff, office closed several times I was over there and had to come back later.

Nii Markwei M. on

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Sandra H. on

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edward C. on

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margaret S. on

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Muhammad K. on

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They are charged me extra.

Jeff C. on

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Very thorough, helpful, and kind too!

Robert R. on

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Trailer was full of grass clippings. I had to clean it before I could use it. Staff was not available to help load trailer. I had to hook it up by myself. At return, no one available to unhitch trailer; again, had to do it by myself.

Sarah D. on

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Tarsha Lawrence helped me with dropping my trailer, getting my storage unit, and closing the storage unit. She was a fantastic help, friendly, efficient, and knowledgeable on every occasion.

Henry N. on

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Everything went fine !! Staff were friendly, knowledgeable and fast. The truck I rented was clean and comfortable. I will use services from this location if needed again. Thank you.

ronald F. on

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Isaac C. on

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Christopher H. on

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ROBYN B. on

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Cambra K. on

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Great customer service.

Charlene R. on

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I went to return the van a day early and when I got there the place was closed. I called the number and the customer service representative was not aware that the office was closed either. There were other customers there at this location to pick up vehicles. I would not want one of my friends to experience what I did. I had my 85 year old dad out there with me. The representative on the phone was very nice and she did help me with the online return service. Not the way to conduct business.

Richard C. on

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Customer did not leave a comment.

Sarah D. on

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Excellent service! Helpful, knowledgeable, and accommodating associate. Handled multiple customers that arrived at the same time with ease. Moving isn't fun, but the UHAUL team made it better.

adam r. on

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I would not call the facility clean, nor was it filthy. The access gate was generally open during my tenure due to some code issues. Billed for an extra month and phoning was fruitless 4 times.

Ruby D. on

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Every time I come to the office during store hours its closed.

TATININA H. on

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Danny and Andrew were both very helpful and made the process easy!

JOANN F. on

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Great customer customer

Erik V. on

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Had to wait an extra day to get in my storage unit because it had a lock on it and I couldn’t get in.

mike c. on

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Very pleased. Price is high though!!

Darren C. on

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This is one of the the main facilities in Columbia that I use.Ashley is great at any time I have a question or need any additional assistance.

Eunice C. on

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Friendly staff and great customer service

Rachel F. on

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The representative was very inexperienced in this job.I was there at 10 a.m Out at 2p.m Got to unit, could not get in a lock on the unit. No key to unlock. Then unable to get cash refund for lock.

Andre G. on

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Appreciate you guys for everything you have done for us do to the fact im late sometimes thank you and were looking forward to another great year with guys god bless you all thank you sinsearly

Tracey M. on

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Unit door would not stay up all the way.

Tracey M. on

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Not enough space for moving cars and trucks around the units.

Joseph F. on

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Thanks!

ESTATE OF C. on

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Thank you

Janice H. on

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The staff on duty was outstanding!

Myra B. on

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Very knowledgeable, courteous..and helpful.

LANILTA L. on

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Please allow customers access to the store again. Leaving messages that are never returned is poor business practices.

ANNA BETH L. on

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Minnie M. on

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Very good U haul the Personal is great

ROTARY CLUB OF F. on

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Thanks!

Eric J. on

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Na

Suzanne R. on

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Staff is super friendly!

Bradley M. on

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Staff was very accomodating and friendly

denise b. on

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I had help from one of the staff when moving in. Upon moving out the manager offered a dolly for free to help move the heavy! I will use this location in the future. Keep up the awesomness! Thank you

KIMBERLY C. on

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This was a very good storage place. I used them for 6 years. It was clean always I left because to the other side of town. I recommend this facility to anyone.

ben g. on

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Professional and friendly staff that accommodated my special requirements.

Ernest P. on

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I was late on one of two units and denied access to both units. Was not told upfront that the 2nd month was not free on 2nd unit. The staff did not understand their system, took 30 minutes to get done