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donald cCustomer Reviews for U-Haul Moving & Storage of Fort Pierce
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
However, the "original drop off location" (not the one listed above) was very rude and actually called me a liar and told me that he would not accept my trailer that I needed to take it somewhere else... All I told him was that the lady I called the previous night told me to deliver it at 0700 the next morning and he called me a liar. That was TOTALLY unacceptable!
MICHAEL CWhat stuff I did getting out of my storage the rat had eaten it up or chewed hoes in all of my sheets and toe
constent g | Overall ExperienceThere was only one person and the line was long. Also there was a live wires open in the unit my husband accidentally bumped it and electrocuted himself he was fine but my point is there should never be live wires open and the lady asked me if he touched them on purpose my husband is not a moron, very dangerous. Went in to tell her everthing and she was in the back cheat chatting never said i would be with. She was very rude.
KATHY JThe units are poorly constructed and rat infested.
Christopher H | Overall ExperienceThe access code at the storage building was a pain in the buty, only working 1 time in 4.
Greg H | Overall ExperienceVery generou
etta m | First ImpressionsThis the second time we have used u-boxes for a long distance move and both times the service was perfect. There is excellent communication, no hidden charges. We stored our u-boxes for future delivery and that process was seamless.
john li was mislead, the rep told me the more drop off location would be open, not a open to drop off from the app.
GIANFRANCO ABusy facility but nice facility. Only dropped off but seen they carry pretty much everything for moving there. being one of your facilities not surprised. the people were nice and everything was organized nice to make it go easy and quick for you.
PAUL WDid not get his name but older dark skinned gentleman had excellent service
Jesus C | Overall ExperienceProvide total costs from door to door. I was informed, at my new house, that I owed $63 more dollars to bring the U-box to my new house. What? I thought I had paid for the entire process earlier.
Bobbie CAc wasn't working 😕
THOMAS EThank you Irmalys and the rest of the staff we appreciate everything you have done for us.
MICHAEL BThe pickup of the empty containers was 2 hours late. We should have gotten a text or email about the delay so we weren’t waiting around. We had to call at the end of our time window to find out they were running very late. I’m sure all the customers were calling in about the delays and it would have saved time and aggravation if a simple text or email about the new estimated time was sent. Everything else about the experience was wonderful.
Jill RGreat customer service
SEAN Lnothing
ROBERT BAs we were moving items out of the storage unit, we discovered that the unit had a mouse or mice as a couple of the boxes we had in there were chewed on.
Helen M | Overall ExperienceYour drivers are extremely efficient and friendly.
Darrell BExcellent customer service
KIMBERLY TAlways great experience
TERRELL BNot happy with being forced to drive to another city to return truck, Uhaul should have made it clear before I rented, or during the two phone calls confirming my reservation, and drop off plan. It was not until I called to return unit did they tell me to drive 30 min to drop in another city.
JOHN CVery happy with your storage services. Convenient and easy to use.
DARLOT V | Overall ExperienceRats destroyed some of my property. No one done anything about it.
HENRY S | Overall ExperienceI was charged a overnight service fee even though i returned the truck on time.
YANINA WEven though the computers from corporate was down the personal processed the rental very timely and I was out of there with the trailer in 15 minutes and completed my task and returned the trailer in 3hours what a great bunch of people you have in Ft pierce. You got it right this time.
Girlonza SGot the unit all swept out and cleaned a lot better than the way I had got it The person at counter said we had to take a picture of it and show them. They don’t go out to the units and look at it but the moment that you’re late, they can drive out there and slap a lock on it. Find Awkward plus Found mice or rats chewing at stuff lights didn’t work in unit and found many times screws and nails in driving path but overall ok place
Justin F | Overall ExperienceGood people
marcson a | Overall ExperienceI have NO recommendations for improvement of the process. Working with UHaul was so simple, so easy, and so wonderful...from beginning to end! Your part in making our move happen was flawless! Thank you!
Susan GI usually don't have an issue but the truck I was given first had accident damage on the rear bumper and a TPS light. The truck they gave me to replace it we found out later that night has a roach infestation.
JESSICA AI had a 26 ft truck reserved for Saturday the 22nd of March. They called me less then 1 hr to tell me it would be available so we had to go with a smaller truck. But we made it ok but something needs to be done about this.
BRITTANY DWaited a half hour for service
JOHN HThe van was infested with roaches. My son and I had roaches crawling on us as we sat in the front cabin. We had to kill at least 5 roaches and other smaller bugs during the trip. Please exterminate that van - it’s dangerous to drive and be distracted by bugs.
MATTHEW BThe only problem is that I didn't have a hand dolly to rent. Otherwise, everything was excellent.
Rafael AThe door on the trailer was not in the best of condition. I had to get assistance when lowering.
JOHN TThe employees were confused. When I picked up the trailer I told the person they had the wrong one. When I returned it the person said I was returning the wrong trailer.
Steven VAlthough timely and professional, some of the staff could be friendlier.
Kelly K | Overall ExperienceComplimentary coffee & refreshments.
JOSEPH BNA
KEISHA WThe customer representative was kind, professional, and very knowledgeable! The transaction went quickly and smoothly!
CHARLES BThe staff at this location were amazing.
WILLIAM BStaff not really customer friendly
WENDY MStaff was very friendly and made move in process very smooth. Great location
BYRON R | First ImpressionsI did not use any or take any furniture pads from Tuscon.
Michael DNo complaints. Everything was super. Yes I will use U-Haul again and recommend it to others
Cherie DI filed a complaint. I am waiting on a phone call. No communication. My boxes were picked up in Mass later than expected. I was never informed about the boxes going to Ft Pierce or the extra delivery charge. I am waiting for someone to return my call.
ROSE BRat and roach infested. As the unit was emptied 3 New York cat sized rats jumped out!!!!! Holes had been eaten into card board boxes. Rat turds everywhere. Will never again use U-Haul storage!!!
Josehp M | Overall ExperienceThis location was overwhelmed with the parking area too many trucks out I couldn't get out of the parking lot or park properly when i returned the vehicle. The location in vero beach gives false informatio, for my reservation the vehicle was not available as stated on my phone call. The tire light was on so there was maybe a bad tire while I used this vehicle not safe.
TIFFANY HWorked out great !! Thank you !!
MICHAEL CThe truck was dirty
ANTONIA CI reserved my rental online and upon arrival my truck was not ready for me and not available. I was told that I do not have that size truck that I reserved and the one on site would be given to someone the next day instead of to me who was there to pick up this rental truck 15' truck. I was then given a 26' truck and this was a inconvenient on gas and in other ways. I proceeded to attempt to move and drop off my garbage at a local facilities that do not charge for garbage drop off when I got there with my garbage they said this size truck they do not accept that it's too big, he directed me to the paying facility to drop my items off at. I paid $100 to drop off GARBAGE when it should of been free and this whole rental was not pleasing at all. Truck not there but a truck is there.....extra $100 to spend while moving not okay at all. I need to speak to a manager asap
NADINE WThey did not honor my reservation amount of local at $19.95 and charged me one way and had to return at a different location. They also did not put the dolly on the truck,.
ANDREW AI WAS CHARGED A CEANIG FEE OF $107. FOR A TRUCK THAT WAS RETURNED CLEAN!!!
DONALD SArrived at business. The guy was walking toward me as I walked into the business. Greeted me and back to trailer. Inspected equipment, unhooked from truck and off I went.
JAMES BThe cab of the truck had roaches in it .
HERNANDO CAll the other locations to rent trailer no longer had any meaningful inventory
MARK HThe trailer unhook itself as I made the first right turn from the Ft. Pierce location. For at least 20 minutes in 5pm traffic and then to my home after dark I had no lights. I called and informed the 800GOUHAUL. I was told an ETA of arriving by 811 pm on roadside assistance to get a call back at 930 from Britney stating Roadside was still 30 minutes out. These minor issues caused major setbacks in my departure. Brand new equipment was damaged my safety and the safety of others was put in danger. I get to the drop location to learn that a 6 part could have avoided the hassle and stress. Then someone charged me about $22 for no reason. The trailer wasn't due until 430pm Tuesday explaining the issues I had the check in never took place and I was called and charged for no reason. So not only did Uhaul put my life in danger, they charged me for almost $22 for nothing, damaged a brand new part and no one as called about correcting any of this like they stated. .
MELODY GAt this present time I only have a storage unit.
deitres t | First ImpressionsGreat job over the phone !!
IAN CThe code to get into to the units would give me a denied access.. I wasted a lot of time in trying U-HAUL employees to fix it. However, it was never fixed.. terrible..
DONATO BMore staff.
JOHN MRented from different location that does not have supplies reserved had to switch to this location 20 miles out of my way. Perhaps the online reservation system should say not available at this location when making reservations. Not this location. Inlet bait and tackle! Or give them supplies!!
KAREN Pthanks for all see you MONDAY
IAN CGreat and friendly service
LAZARUS P👏🏾👏🏾👏🏾👏🏾🤩
GARY HThis location was well managed courteous and painless. Thank you.
SCOTT RThey went out of their way to help me off-load my car. They wasted approximately 30 minutes of their time working with the worn-out ratchets to free the car from the carrier.
Edward STruck needs to be retired. Lots of false engine warnings, torn interior, etc. Eats gas like crazy, too.
Timothy HThe person, Mento, who took all our information and explained everything was very helpful, friendly and knowledgeable. The truck was clean and everything worked perfectly. We will definitely recommend your U-Haul place to anyone that is moving or needed a truck rental. Thank you!
ALLEN SEveryone was efficient and knowledgeable of the products offered.
ALAN SI was there early on New Year's Day and they opened right on time. I had a load of books to move into storage and Jim walked me through all the necessary steps. He went out of his way to help me with the Uhual dropoff in a nearby city. I am so thankful and appreciative! Give this man a raise!
Greg H | First ImpressionsExcellent customer service.
MIRIAN GThe young man at counter was knowledgeable and very professional.
MICHAEL CAgent made pickup quick and easy. Agent was quick and professional but quite reserved. I had a hard time hearing / understanding him when he spoke but when asked he was quick to repeat and help me understand him.
WILLIAM AI would definitely recommend U Haul storage to friends and family. The staff is very professional and knowledgeable.
Garth L | Overall ExperienceI got rates in my storage unit and lost almost everything they ate my furniture and everything else so I lost everything
DAWN S | Overall ExperienceStorage units are good but only hallways are well lit…the units themselves lack lighting which makes it hard to take care of belongings with ease.
Bonnie L | Overall ExperienceAll good
ROBERT B | First ImpressionsLocked me out of my unit less the 5 hours after I got it
Steven G | Online Move InThe staff cece was very helpful and very polite.
SHERNEIL W | First ImpressionsExcellent facility and service.
Ovidio H | Overall ExperienceBad place. I advise anyone never to storage anything at the UHAUL the lighting in the storage was bad. When I purchased my storage it was moisture inside but I rented it anyways. It was dust falling from the bad rusted storage doors. My biggest problem at UHAUL in fort pierce on US1 Hwy was in 6 months the black mold attacked all my high end furniture and clothing. The day of my move out I sat my very nice table chairs outside my storage door thinking that I could run to the office and inform the manager of my damage goods and etc well guess what???… the 2 Spanish lady’s working for UHAUL stole my chairs of I had to fail a police report. The manager came to my unit to see how the mold had damage everything. I hope this is helpful just shop around before renting with UHAUL. Old dirty ran down place.
fredrina b | Overall ExperienceIf it was somebody else I had to deal with I will
ZAMETHUR K | First ImpressionsThe map is not helpful. It does not explain well that building B is not located with the other buildings. I spent close to an hour driving around trying to find building B.
Laurel P | Online Move InIrma at UHaul was professional, efficient, supportive and friendly. Great experience!
kristin M | Overall ExperienceThis is a very professional and well run facility. Staff is always available and ready to help. I had 3 uboxes delivered that I accessed for a while before moving to one of their climate controlled units. On move out I rented a trailer from them. Every interaction went smoothly.
aaron m | Overall ExperienceBeside my storage area there is a space. People leave there discarded stuff. Much of it is garbage. The staff were told by me that people had left food. For example, a bag of marshmallows! Just awful and nasty! So much crap! There are rat bait boxes in all of our units. But why would you allow this to accumulate??? I told them multiple times! They just shrug. No other storage facility I have ever rented from. Should be addressed!
tracy p | Overall ExperienceRat feces was all over my items and some of my items were wet
Terrance W | Overall ExperienceThe New management is awful an running people out of there. The Ast Manger disgusting attitude not a people person at all. Besides all the staff issues. They keep rasing the prices . I would not refer this place to anyone.
Joey P | Overall ExperienceWhen I was moving out of my unit I noticed I had a flat tire. This was the fourth flat tire over the years that I've used this storage unit from the nails and screws inside the storage unit gate access. Four flat tires!! I called and complained crying because I didn't have any way to fix my flat tire and I didn't have a spare and I was told that the management from the location in fort Pierce would call me the next day to discuss my issue and they would let them know to clean up the nails and screws also. I walked from my unit which was almost to the end but not quite in a straight line to the fence and picked up 43 nails and screws. It was night time so I couldn't even see probably half of them. Management never called me the next day nor any day after that. It's been well over a week now. I took a picture of all the nails and screws so I could prove what I was saying and I had to get my tire replaced eventually when I could which was also over a week and I had three other nails and screws in my tires. I heard my tires pop when the nails penetrated every time. I know for a fact that it came from the storage facilities drive area to the unit. It is absolutely ridiculous that I've gotten four flat tires and the management would not even call me back but then they asked me for a review so this is the review you're getting. I would not recommend this storage facility to anyone. They do nothing to prevent issues like this and my tires are over $200 a piece. That's almost $1,000 after installation and balancing of four new tires! Absolutely ridiculous. I'm considering taking them to small claims to get my money back for my four tires. I have all of my receipts and everything so I am seriously considering it. I cannot afford this as I am a student and I don't have permanent employment at this time. I used to swear by this storage facility but I will never use them again because of their disregard for their customers welfare.
KELLY G | Overall ExperienceThere was always a problem getting into my storage. The day I moved out it took 2 hrs just to get the help I needed. At the moment I made a decision to remove all my items from the storage unit.
Lafayettra S | Overall ExperienceThe attendant was very helpful and very pleasant.
Martin K | Overall ExperienceHad trouble with door all the time and also getting stuff in and out ith cars and your equipment in the way. You always had to jockey in out.
VICTORIA R | Overall ExperienceThe employee lacked proper training and was not knowledgeable. The general manager did nothing to assist while the new employee was struggling with making a simple reservation. Poor customer service and lack of leadership training
Lepres C | First ImpressionsI always rent equipment from this branch. Always treat me very good
Jeffrey B | First ImpressionsEvery time I visited the office or had a question, the staff was knowledgeable and courteous.
Valerie E | Overall ExperienceEveryone at the location were very nice and helpful especially Jon. I would recommend my people here. 😎
dina m | First ImpressionsThe general manager was very helpful and 👍
annie g | First ImpressionsWay too expensive
ROBERT D | Overall ExperienceI love this storage place. They are my go-to.
KELLY G | Overall ExperienceThey park uhaul trucks cross from the units sided with the wall where I personally have a hard time loading and unloading my 16 foot truck box without blocking the road and I have to move it everytime to let other tenants pass through When I asked once uhaul representative who was moving one of those trucks to pull back the 26 foot truck back a little so I can load without causing any issues for entering the incoming tenants he told me he doesn’t have the keys and can’t get the key I left the facility for the inconvineve and the lack of customer service at uhaul representatives at this location
Skander B | Overall ExperienceIrmalys Fernandez is an excellent communicator when everything seemed to be miscommunicated while making reservations via many phone calls to reserve a storage unit their was and may have been a lack of knowledge in my part as to different products for my moving needs I had one gentleman ask me for a credit card number via phone on February 8 ..to have a credit card on file he said. It wasn't clear all along the type of storage unit I needed I think they were trying to promote their shipping containers promotion and I believe I didn't know the difference while on the intial calls..when I went to this location I went through 3 associates until she stepped in and handled it well ... The other young men were not as knowledgeable to troubleshoot with my confusion has to product had been reserved and it wasn't their fault someone and others who I been in contact with via phone to reserve my spot I think that's where the confusion began..so when I went physically to the site mention above the reservations wasn't available because ... my apology to the 2 young men who tried and had nothing to do with the miscommunication from the get go..
Mia C | First ImpressionsI went to move out but forgot my key in Massachusetts I had the code for one lock but not the key for the other. Instead of just letting me cut my OWN lock off, they made me hire a locksmith. So I can pay the bill to the storage but I can’t take my own lock off. Ok. And then to top it off they have ROACHES!!!
Patricia S | Overall ExperienceDISAPPOINTING TO SAY THE LEAST! We have been customers over a year and found the compatition was offering the same unit $65 less per month (regular rate not a special) we asked if UHaul would price match and were advised Uhaul will not. We also stated we will be long term customers and still no cares given. We proceed to move out same day. When I closed my unit 6 days after the auto payment I was told no refund. Steps in and out of the building are not safe and can be slippery. Parking is limited and staff polite but not friendly at all. It may not be a big deal to loose our $172 a month but I will be spreading the word about our new unit that worked out to be $90 less no special rate and right down the street.
Steven T | Overall ExperienceThere was water damage to a brand new bedroom dresser from water leaking from the ceiling of my unit.
karen g | Overall ExperienceThe storage garage was ready and waiting when I pulled up. Jydos
Jarold M | Overall ExperienceThe lighting issues continued the second night was about all I could handle. Poor service handling the issue! For the security issues I would not recommend this facility.
Kathryn P | Overall ExperienceDaphne was very responsive and friendly with an issue on move-in day. A great asset for U-Haul and her staff reflected her attentiveness, as well. Thanks!
Susan P | Overall ExperienceThe 10x20 unit (auto pay) and the staff were ok, but not really helpful. I would say the people and helpfulness was less than expected. My wife is 77 and I’m 80. This was a big move for us to clear out. I needed some help. Because I haven’t been in FP for 15 years, I’m not familiar with services in area. -So, I asked if they could recommend or suggest an honest locksmith (answer No). I ended up with a locksmith charging $200+ for 15 minutes. -I needed help and one of the workers wanted to help after his work hours….manager said no, but offered no options or help. When about 90% cleared out, I asked if I could pay for help to finish (we were exhausted), manager said $300. Too much for my fixed income so after resting we finished in 0ne hour. -overall the manager was not rude but very unfriendly. Being older, we could have used a little more TLC and solution suggestions (I.e. locksmith, labor). Or at least a more empathetic attitude.
JAMES H | Overall ExperienceExcellent facility and service.
Ovidio H | First ImpressionsMy unit had roaches & the ceiling insulation was hanging down about to fall.
isabel s | Overall ExperienceDaphne went above and beyond when it came to making sure my needs were met. She was not only professional but extremely kind and caring.
karen g | First ImpressionsDaphnie was great in a difficult time. Price is a little high. Perhaps just the local market.
Javier J | Overall ExperienceOffice staff wasn’t very helpful. We had to go find our own open storage unit. We had to change storage units several times due to facility not keeping up with units unavailable.
Cody M | Overall ExperienceI found a large nail and a screw in the driveway. Glad we didn't puncture our tire. Staff has always been very helpful and friendly.
KRIS W | Overall ExperienceLocked out once late at night before a hurricane, but that's the only glitch in years of good service. U-haul is the only facility I would recommend!
James D | Overall ExperienceMoving into our storage unit and dropping off our U-Haul truck was seamless and easy. The staff were welcoming, knowledgeable, and extremely helpful. Thank you. We are extremely satisfied with Fort Pierce U-Haul.
Patrick C | First ImpressionsNot being able to put Carbo box in pieces into trash or glass in the big trash. It is bad enough. Nor very helpful............ not human to help a human being.... no courtesy from the worker there. Thank you,
luz l | Overall ExperienceAll staff was friendly and facilities were convenient but when we retrieved our belongings everything was covered in rat and mouse feces. Lots of cockraches. Our containers had been chewed into and we threw out several boxes of our belongings due to the damage. We then bought several other containers Nd removed what we could salvage. When I brought this situation up to the person at the desk he just said "I see." Absolutely no help, no care or reimbursement.I was under the understanding that pest control was maintained at your facility. I will absolutely not recommend these units to anyone.
Tawny T | Overall ExperienceVery dirty. They almost put my stuff up for auction due to their ineptitude. Will never use again.
Seth P | Overall ExperienceI have never seen such a disgusting dirty facility ever. I will be getting my stuff out as soon as I find another storage facility. Cloths, garbage, painted bedroom doors, toys, junk everywhere. It is absolutely filthy!! I would have driven many miles to avoid this place. Unfortunately, it was late and after a very labor intense and hot move.
Bruce B | First ImpressionsI had my storage unit with uhaul for almost 3 years and never had an issue. The staff was always friendly and the units were always clean and had no bugs.
Ashley G | Overall ExperienceWe were set to move in on 7/5/23 got to the facility did online check in and was given our first unit. Tried our code didn't work. Tried again. And again. Still didn't work. Called the offices they said it was because we were trying to enter the wrong building. Building are not clearly labeled for the inside units. Finally enter the correct building only to find that the unit assigned to us has a person lock and a red tag. So we call the office again and Leslie comes to us checks and verifies it must have been a glitch in the system. She tells us to come up to the office and will get a new unit. Leslie looks and doesn't have a unit the size we requested so she moved us to a bigger unit forcing us to pay the higher rent payment due to their mistakes. She assigned us another unit we go back and guess what it also has a personal lock on it. We scan the lot and find a few units that are open and we go back to the offices and tell them it's also locked but here are a few that are empty. We get assigned one of the ones that are empty and go to the unit and unload our stuff. After nearly 5 hours on the lot, 3 units, doing uhauls job, we were finally moved in to our unit.
Cody M | Online Move InI brought the pictures back to the kid who gave me the unit and said I cannot move into the unit because it’s not completely moved out of. He said that if I gave him a minute do what he was doing that he would clean it out. I told him not to worry about it cause I was not going to stay for that. Then I showed him the picture of the end of the hallways. Three units down. He said yeah that happens some of our customers do that. I said there’s food there. I mean I’m worried about bugs. And he just kind of shrugged his shoulders and said that Mays will be there tomorrow and I’ll clean it up. It appears it’s a specific spot where they allow renters to leave stuff they don’t want. Cause I’ve rented a lot of storage units, and this was truly the dirtiest place I’ve ever tried to rent at. And all night long I have thought about possibly going back and telling them I’m not taking the unit because of those two situations. I know they can clean up my unit. But it looks like that’ll be a constant source of disgustingness if they allow people to do this on a regular. I would really appreciate a call back 561-634-6392.
tracy p | First ImpressionsStorage looks run down and not well maintained. This is my first time renting a storage. I didn’t know there will not be any light in the storage. Storage area was not in the actual office area. This made it difficult to find the storage. There are no signs outside to which door has access to which letter regarding climate control storage. The map was provided but no way of knowing where it is located as there were no signs outside.
Era M | Online Move InCame in and rented a 10x10 not climate controlled because no climate control was available. Went to drop off to the storage B-24 rats were everywhere there was trash everywhere it was absolutely disgusting. I went back and asked for a refund because our belongings were not going to be safe there due to rats and filth.
nancy d | Overall ExperienceThe storage unit I originally rented belonged to someone else and had a hard time moving furniture into unit
TIMASHA J | Online Move InStorage areas are dirty with furniture for over two months, trash all over the stage area. Security gate was broken for over a week. Bathroom is NASTY!!!!! Horrible management over this property, Not helpful and some female employees have terrible attitudes for not reason. They belittle the younger male employees in front of customers.
SANTIAGO V | Overall ExperienceThere was a lot of trash on the ground. A lot of nails and screws are picked up and make sure they weren’t in the dumpster.
Cody C | Overall ExperienceMen's Bathroom wasn't cleaned
Christian M | Overall ExperienceMoved out of C-212 on 2/27/2023 Thank you Today is 5/5/2023
mystery u | First ImpressionsThe door lock was stock and no one could fix it
Irma C | Overall ExperienceSecurity gate constantly open
John K | Overall ExperienceFacility needs more staff to handle customers.
Kennan M | First ImpressionsMy only complaints, and they are minor, are that the light in the unit was not working which could just be a bulb and there was no lock inside the unit like specified online but the guy in the office was super helpful and got us the lock no issue. For an interior unit it is very spacious and well maintained. I am overall pleased with my rental thus far.
Forrest P | Online Move InI get the whole five day thing to move out your things but I still think you could pro rate the month you move out because I was only nine days but it is a suggestion. The staff was helpful but not necessarily friendly.
Keith T | Overall ExperienceThe only reason my stuff was at this facility is because my ex-husband who is an abuser kept the truck too long we ran out of money we became homeless and my keepsakes including my grandmother's cedar chest is in that truck my baby's pictures all the things that are special to me are gone now and you guys are going to go through that and sell it well I sit six states away hiding from this man.
Roxann L | Overall ExperienceIt was a good experience for me...thanks
Georgia S | Overall ExperienceCustomer service was excellent. Staff friendly and helpful. Unit had some trash left inside but not a big deal. I put it in trash receptacle on way out.
CHERYL B | First ImpressionsExcellent service from the moment I walked into the office at 3606 S US1 Hwy. I will definitely go to UHaul for any future moving or storage needs. Thank you for your service I. Sanchez
Iris S | Overall ExperienceCrates, forklift, and equipment made access impossible. Staff had to shuffle things around but I still had a very difficult time backing my trailer in. When the unit was opened up, it was full of someone’s stuff and filth. Staff had to unload the unit. All of this took time.
Martin K | First ImpressionsAll staff was friendly and helpful!
Amanda B | First ImpressionsMuy Buenos attention, amabilidad y Cartesian y comprension
Jose T | First ImpressionsThere was little to no wait time. The clerk who serviced me was informative and explained the process clearly.
Iris S | First ImpressionsSuper respectful and helpful staff. Ricardo was awesome!
Marioangel B | First ImpressionsThere is more than 1 physical address for this facility. It took us almost an hour to realize that and find our unit. The map doesn't show that many of the units have a different address than the office.
Leslee K | Overall ExperienceGate access was unsecured constantly, specifically the green entry door. Lots of people loitering in their units, drinking alcohol, hanging out and constantly watching what is going on in other peoples unit. Trash everywhere. I didn’t not feel my personal belongings were safe and secure here. On a better note the staff is very friendly and helpful.
Mark O | Overall ExperienceAll personeel was courteous,friendly,and highly knowledgeable.
jonhy h | First ImpressionsOften times the security gate was standing open- as time went on I noticed that the area especially around the dumpster was overflowing and a total mess . I had inquired at one time about disposing of some boxes (which I had purchased at the facility) in the dumpster - I was told I would be charged - over a 6 plus year time that I rented the units I was shocked that I was told I would be charged to dispose of some broken down boxes especially since it was constantly overflowing with furniture , mattresses lamps etc etc
Cindy W | Overall ExperienceExtremely poor experience on every level with uhual. No accountability no r action taken when issues came up. I personally had to follow up and did not receive phone calls back from the management team. Distraught to say the least. My 3rd time calling in, rep gave me contact info for marketing manager cal and stated she emailed all info to call. Gave me his email. I sent 2 emails and no response. I would continue to tell everyone how poor my experience was and how much money I lost making the mistake in choosing uhual and how they don’t resolve ANY of their customers issues. APPALLED!
Kathy N | Overall ExperienceSome sketchy patrons were milling about, having beers, hanging out in their unit. There was no locks available and an abandoned uhaul truck with flat tires parked in the way of the entrance.
Mark O | Online Move InEverything went exactly as planned. Couldn’t have asked for more
Nicholas L | First Impressionscalled customer service to let them know I vacated my unit I was put on hold for 20 minutes or more and then was transfered to a different locate and was unable to receive an email of my request and took 2 more days for me to have to call back and get an email of my cancellation. very poor practice
GINNICE K | Overall ExperienceI was overcharged several times a late fee for nonpayment when I was on auto payment. I had to email and call to get credits. Our last month the same thing happened and it took a month for me to get credited back. I emailed Daphne several times and called and then I had to go into the store to ask her why she has not credited because she never called or email me back. She said her email was messed up. And she caught it to me the same day after I left. That was unacceptable to me. The time I took by email, calls, then walk in, which is a good trip from Hutchinson Island, to get my money back with no response, then a terrible excuse that her email was not working, was not a good experience at all. I don’t see how she has a title of Manager. Other than that, the rental was good and the whole experience of that went very well and me/exceeded all expectations. Thank you.
michelle c | Overall ExperienceI’m completely satisfied with the company
Marie L | First ImpressionsI will absolutely say this On contract you rented me a 10 x10. Physically it is 8’ x8’ verbally I was told it was 10x11. Not able to squeeze all of my calculated space needed effects into your poorly designed space, it took 3 attempts loading it. Only to fail .things went to an alternative space. The next day I challenged the clerk about the size.also phoned the manager and no help either. You stuck to your claim about the size .I would not have attempted to fit my stuff in your facility. We were in a jamb 9 hours of reorganization to make it almost fit after the drive from houston we had no luck. I would love to get a partial refund. John Ammann 281 851 7310. Thank you.
john a | Overall ExperienceStaff and supervisor should have advised me properly that an extra day charge will be charged due to using the vehicle to unload items for self storage next door. Now my bank is charging me $35.00 overdraft fee on top of the extra day charge! You guys knew I would’ve been charged another day which is why you gave me the okay to unload the truck!
Brian V | Online Move InI returned the truck hour after the requested time due to your system incorrectly scheduling the return at a different location than than the storage location. When I got to Fort Peirce, Que Watts had to search for my order because it would not show in your system. By the time I was done in the office and unloading my items, it was a little after 4pm. I should not be charged because of errors in your booking process.
Nikia D | Online Move InThe people in Fort Pierce were very helpful and accommodating
Tony D | First ImpressionsGentlemen was very nice and helpful will definitely be using again
Holly C | First ImpressionsIt was difficult to get parking near the entrancer entrancer exit of the actual storage doors actual storage doors due to u-haul boxes being piled up and trailers being in the way of vehicle access. The temperature was now well maintained. The access doors were always malfunctioned. Store manager is inconsiderate.
ROXANNE D | Overall ExperienceStaff is nice but I was supposed to get my 1st month storage on new unit for FREE as advertised yet I was charged. I still want my credit applied. Storage buildings are set too high so it didn’t feel much different moving from being outside and should be set to at least 75 not above. Also the lighting inside the units are non existent which makes it hard to see things inside the unit that you’re moving. And trash receptacle was overflowing.
Bonnie L | Overall ExperienceEach time i went to my storage unit there was an issue: coded doors didn't work. leaks in the ceiling, rusted latches on unit, AC was insufficient to keep odor out of stored items. The workers seldom could trouble shoot issues with out extra help and there was not. The ramps moved creating safety issues for loading my items from my unit. They even locked my unit when there had been not issues with my billing. The insufficient service of the overall UHaul experience was one I have openly discussed as negative since the beginning of my move. I will not use UHaul EVER again. One should never have to be on the phone for 4 straight hours to get answers from someone that could answer questions.
Beth B | Overall ExperienceUnit was not clean, clearly there are people, if not living there, spend ALOT of time there. I have a real concern for mice/rats at this location because the units really aren't that separate.
John K | First ImpressionsAlways good environment and very helpful
Alford L | First ImpressionsI didn’t get clear directions to where my unit was located wasn’t able to move in on the date I was suppose to had to drive to Orlando leaving my stuff on someone porch and drive back after work today to move in my storage because I wasn’t told how to find my unit or check in
Nicole G | Online Move InWe had to sweep the floors and clear roaches and mice dropping before using the room. However; agent Alejandro was very helpful and fast, and the deal of a free month helped us to deal with the situation despite my concerns that the criters could get into my furniture.i ll be sure to inspect my stuff when we move into the new home. I knew the area is prone to roaches and other creatures. I still would recommend it. I would advise to check the space before giving the keys to customers. Thank you so much.
Alejandro L | First ImpressionsThey took the time to understand my situation I had became accustomed to and the difficulties they may need for me to make payments but they worked it out for me they did not sell my stuff until I was able to move it I appreciate the staff I remember met anybody to them
althea f | Overall ExperienceI really appreciate the excellent service
MARY B | First ImpressionsDaphne should do a better job hiring her employees. Maybe hire some that can read
ALEXANDEREMMANUE G | Overall ExperienceThe staff was incompetent. Told us they had a unit, we get to the unit and apparently it’s not available. Didn’t even try to help fix the situation.
ALEXANDEREMMANUE G | First ImpressionsAll the staff are knowledgeable and helpful. Always a clean and stocked facility where they greet you with a smile.
Thurman S | First ImpressionsOne of the best staffs and I was very pleased with the hitch service very professional. Thank you!!!
JUAN R | Overall ExperienceAs a general comment, I would like Uhaul to offer a loyalty program for storage and truck rental. Or savings for repeat business. I’ve always tried to rent from Uhaul when I have the need for storage or truck rentals. I moved to a competitor when the storage price was lower.
SHANE L | Overall ExperienceNo light in storage
Vincent Y | Overall ExperienceIt was great but the prices need to get lower down
Femisha h | Overall ExperienceThe worst almost 4 years experience ever. We had a lot of mold, roaches and water damage in our unit. We had to throw so much away due to the damage. Such an awful experience. We also paid full price for the month of December and emptied our storage on 12/8/21 and they refused to pro rate our month of December. What a rip off!! I will never recommend this facility to any one. The management is so unprofessional as well.
Baldemar S | Overall ExperienceMost of the people that work there are, except one guy but Alejandro is a great worker, always ready to help with a smile on his face. Very profesional, need more workers like him!!!!
Jacquelines A | Online Move InThe unit I was given was swept out but the pile of trash was left just outside the door of the unit. It still remains untouched 2 days later. The unit also shows signs of water on the concrete against both side and the backwall. Employee who took in truck I used was great.
Jeremy T | Online Move InThe two young black chaps working the counter were extremely unprofessional. I waited online for 30 mins cause they work at a snail pace. It's disgusting how they have zero work ethics . It's disgusting they are selfish and not think of others. The owner finally helped me.
Stephen M | First ImpressionsLet's see: starting with someone 'accidentally' closing my storage unit one day out of the blue when I am hundreds of miles away?!? Or granting me certain vehicles, only to do a bait & switch, or for no one to contact me AT ALL about my reservation?!? Let's just say that the ONLY pleasant experience with U-Haul was LEAVING the other day - in that, the dude outside when I checked out was pretty cool...but more importantly, it was great knowing that I will NEVER USE UHAUL AGAIN. EVER. Not even if there are 12 more pandemics.
Mitchell D | Overall ExperienceThe staff is amazing at this location
ANN P | Overall ExperienceThe staff was very friendly. Helped me promptly when I needed it. If I have to I will use it again.
Brian N | Overall ExperienceG.m need to learn how to people like they are a human being was very disappointed in her demeanor!!!
Steve C | Overall ExperienceUpon arrival, a very large truck with several pods on it was extending the length of the driveway up to the edge of the 4 lane road, US-1. It was impossible to not only move around, but couldn't be seen around to enter or worse, to exit as it blocked all view of oncoming traffic. This truck was in that position the entire time I was at the facility. Very dangerous. The fire exit to the building with my storage unit was actively being blocked by towing equipment, even as we asked to use the entrance to unload. The reason we were told no is that it's emergency only. And the manager & staff were in the process of blocking it with trailers, etc. so it would be useless as a fire exit. Alejandro handled my account and gave inaccurate information and misdirected us to the building next door. Once we managed to get around the large truck blocking the view of the street and entered the storage area next door, we found we were in the wrong location and could not exit. Despite calling via the callbox for assistance, we remained stuck there for some time. Alejandro eventually responded to say he was standing where we were supposed to be & SURPRISE - we weren't there. Useless. A waste of time & with all the other safety issues, the last straw. I only offloaded my things as I was pressed for time and did not have time to find another storage option before returning to Sarasota. I definitely would not recommend and, in fact, took photos of the serious safety issues which I'll be happy to forward for your review.
Donna O | First ImpressionsThe storage was infested with roaches. I had to throw away 3/4 of my things. Absolutely disgusting!
Regenia H | Overall ExperienceThe service tech was very knowledgeable and very professional. Outstanding service.
Jacquelines A | First ImpressionsBest staff I’ve ever worked with. I was a mover for a year with a very established company. The kindness and customer service was above the rest. Very thankful for them!!!
JOSHUA T | First ImpressionsVery accommodating
Melvin S | Overall ExperienceEntire experience was better than expected
Hannah S | First ImpressionsNone at this time.
Barbara S | First ImpressionsAll very friendly. A real good crew.
Adrian O | Overall ExperienceWater must have gotten into the unit (B9). All my card board boxes had water damage on the bottom and black mold
Anthony A | Overall Experiencetook a long time to close down the storage account at the business. only one guy working. Long lines
Daniel A | Overall ExperienceHad some good interactions with Associates and some real bad interactions, needs to hire committed, older, professional associates.
Jeffrey S | Overall ExperienceThe local facility had to units available, and found one that was bigger than what was reserved. After setting it up for me, the unit was still rented out to someone else and there was a lock on the door. Unfortunately the office workers were overwhelmed with other customers and having similar issues that I opted to store my stuff else where.
Caleb P | First ImpressionsYour manager Daphne Heywood is absolutely the most professional and efficient manager with amazing customer service skills I have ever met! After Uhaul online reservations I made for my move from GA to FL literally made every mistake possible with all my reservations and I was up for 28 hours with my 2 sons (1 sick) and service dogs, Daphne was able to arrange storage and movers when no one else at Uhaul could. I am grateful to her amazing abilities as a manager!
Saira M | First ImpressionsI wish I had the name of the man who helped us. He is AMAZING. We’ve had a rough move from CT and he was so awesome.
JENNIFER A | First ImpressionsToo narrow on truck texture side.. no where to get turned around at all.. also tge storage side is very narrow with no where to turn around you have to back out all the way to the entrance.. the clients that rent here are not very clean or courteous and give u no room to access your unit
Daniel O | First Impressionsemployees were always friendly, approachable and helpful.
Sena B | Overall ExperienceIf I could give no stars I would
Orsola B | First ImpressionsStaff was very friendly and helpful
Daniel A | First ImpressionsMost of my furniture got mold damage this time. Had to dump most of it.
David M | Overall ExperienceHad major issues with the 1800 uhual #, they booked me a parking space instead of a storage unit, gave me the wrong pricing for my whole transaction. The general manager gave me a storage unit at her store and ensured my pricing was accurate. She fixed the billing issue in a speedy fashion.
Dana C | First ImpressionsEverything was fine
rodney c | Overall ExperienceRep Christopher very helpful
Sheri B | First ImpressionsRohnekia Jones, was very helpful and pleasant to work with. Thank you so much 😊
Glennys C | First ImpressionsSales associate was outstanding
Jeffrey S | First ImpressionsHad a on line reservation for a 10x10 climate control, went to moving in and all units were full, I showed the staff my reservation number and I was informed that they couldn't do anything, blame was put on online service, i was given a out door unit (which i did not ask for) the unit was not a 10x10, the back wall was made of wood and looks like the back wall moved forward. Getting unit else where, communication suck for uhal.
Steve F | First ImpressionsI had to pay moving help $350 for nothing due to being misinformed about the Sunday closing time. I was told that the hours of operation was 7-7 and after a 15 hour drive found out that the location closed at 5pm. Having already booked the movers. I was charged and then had to pay again the next day.
Reggie T | First ImpressionsNone
sandra b | Overall ExperienceI had to move in early so was given 2 months free by the location manager. Very helpful and courteous.
Cheryl S | First ImpressionsThey secured the property in our unit successfully for 26 years. No complaints
TIMOTHY C | Overall ExperienceWater leaking into storage unit caused water pooling in the middle of the unit. Our expensive king mattress and queen box spring were both totaled. Moldy, mildewed and still wet when we removed them. I explained to an employee what had happened, who asked if we had insurance, then said that the manager told me to call 1-800-go-uhaul. They could not have cared less that their building leaked and our belongings were ruined. Just a horrible experience.
William S | Overall ExperienceDaphne and her helper were awesome to work with!!! So glad I picked this location for my storage!!!
John S | First ImpressionsThe only issue was no light bulb in indoor A.C. unit. Othwise great!
John L | Overall ExperienceI reserved by phone and when I arrived I was waited on promptly and respectfully
dennis p | First ImpressionsOnly complaint I have about I need more trash cans around the area where people can throw their trash out.
Christine S | Overall ExperienceAll the staff is efficient and effective…5 stars Is not enough to evaluate how good is the customer service
Romay M | First ImpressionsI had to get help to open the door every time. I told the guy who came out to help me in January that I was done with not being able to get into my unit. I was moving out please do what he had too. I moved everything out that day. I get nasty phone calls almost daily in February. They still haven’t stopped
SABRINA B | Overall ExperienceOn line shows it was ready but tag on unit said it had to be cleaned had to wait for someone to clean
Sally S | Online Move InY’all stuff are very good Customer service I am very friendly people
Donna B | First ImpressionsIt’s always hard to speak with a person at the location itself since it rolls over to the main UHaul line and often once you are at the Rental location, it is super hard to get an associate at the front desk when needed. It’s like they disappear.
Bonnie L | First ImpressionsStaff is unprofessional and rude .
Fadhel I | Overall ExperienceOnline it said I would get a free lock (it would be inside the unit when I got there), there was no lock. The unit is dirty, wet in one of the corners and the door was very difficult to open with no rope to pull it back down after its fully opened. Not a good experience and I plan on moving my stuff out after my 30 days are up
Jonathan U | Online Move In1 st unit assigned was actually occupied. Moved to inside unit. No light (power turned off), no carts all day. Agent was very professional and did his best. He needs the tools to do his job.
gale p | First ImpressionsPros and nice..!
Timothy G | First ImpressionsKristopher was very helpful.
RANDALL G | Overall ExperienceGreatest
James F | First ImpressionsDid not get a sheet to see where our storage unit was and no instructions on how to confirm truck drop off online
JUDITH R | First ImpressionsOther than challenges reaching local staff by phone, this was a great experience.
Debra P | Overall ExperienceThe reason of the poor rating is that I dropped the trailer off during operating hours and you charged me for after hours service and 1 extra day. I dropped the trailer off on December 3rd not the 4th. Also I was never told that I had to have a special lock for your facility. I would hope someone would read this and get back to me. I will be in to your business today to get it straightened out.
MICHAEL L | First ImpressionsHad an issue where the trailer I rented required a 2" hitch ball and mine was 4" . Shawn quickly resolved it getting me a 10' truck which worked out well. Thanks Shawn!
Anthony A | First ImpressionsCustomer service was rude and not very helpful. The options offer online were not honored in the store. I was so disappointed I decided to take my business elsewhere.
DEONTRE R | First Impressionscant call and pay a bill no one ever answers guys just siting around was no help when i asked to use a cart some guy listning to music was mor imortant siutt in the garage playing music not english have a great day ill never stoer with you guys again
James M | Overall ExperienceThe staff members that i had encountered with were very helpful and had an answer to all my questions and concern...👍👍👍👍👍👍 there's an elderly gentleman there at this location he was AMAZING I think his name James (J.P).
Ian S | Overall ExperienceShawn the manager and the other staff person there were very helpful and polite. The layout is a little difficult for getting in and out while they are busy but they quickly moved any obstacle when asked.
Michael R | First ImpressionsWe never even moved our stuff into the unit. We canceled our contract because there was rat poisons in the corners of the unit and roach bait all over the base of the walls. Then we seen a dead roach. We did not need a roach infestation in all our belongings. So we never even used it.
John C | First Impressionsthank you
wendy s | Overall ExperienceThey appeared to be understaffed. When we arrived at facility to obtain information on our storage unit we had to wait in line almost an hour to get waited on. Then the card to swipe for entrance did not work. An employee gave us the code so we would not have another long wait
becky r | First ImpressionsI was so, SO impressed with the staff at this U-Haul location. The only issue we had is that we were cycled through 5 units before there was one that was actually available; they had just auctioned units & they went back into the system despite not being empty yet. The staff were so friendly and accommodating to help us find one that was actually free, but it still made the process unenjoyable at the start. James specifically was a huge help to us in the beginning!
Christian I | First ImpressionsI have never had a problem with U-Haul especially the particular one where I had my storage at the people are very friendly and very nice and go out of their way to help you I think all the staff that work there
maryanna w | Overall ExperienceIt was sad to see a great manager like Gregg leave our site ..we liked that we always had a contact with he and Shawn . The only suggestion we have is to have the phones at the site answered for questions . As I am sure it's a very busy place we had offen tried to call and there was no answer at that store .
Tjay G | Overall ExperienceY'all really helped me in a time of a crisis here in America, thanks for your consideration and being very mindful of each individual needs. Thanks again for your kindness and help for me and my family, THANKS.
Keisha G | First ImpressionsYou can speak with Victoria Bruce about it. I have no more time to waste on U-Haul. Anyone else could run uhaul out of business in St Lucie county within 2 months
sandra b | Overall ExperienceThe guy at the counter was not useful at all. Thankfully there was a lady there, I believed her name was Alexus, that was friendly and super useful that made the experience a lot better. But the guy at the counter didn’t helped at all and was extremely slow.
Luis C | First ImpressionsThe staff was professional kind and very patient , I enjoyed the experience and I will definitely come back again and I Will Referred U-Haul to everyone I know
Athena S | First ImpressionsNo air conditioning in office, so hot I couldn't wait to get out.
Thomas L | First ImpressionsGreat Staff !! Shawn & Alexa were very friendly & helpful!!
Scott R | Overall ExperienceI was promised a 10x20 drive up door. I was given a smaller unit 10x15. Found out when I had to purchase a new key when I already had a uhall key.
Lloyd R | First ImpressionsI didn't have roaches when I came in but I had them when I came out. But some people is not as clean as other so expect them when you are sharing the facility with others
Jeffrey T | Overall ExperienceThe staff was most accomodating and friendly. Very well managed facility.
jefrey s | Overall ExperienceGreat service
Jessica M | First Impressionsso far Very Good experience. !! Alex a was great & Sean was as well !!
Scott R | First ImpressionsMy only issue is that I was notified that my card was going to be drafted for an additional month of rent that I vacated and for the staff and no longer needed the storage unit.
JASON W | Overall ExperienceThe helper was very helpful
Gail M | First Impressionsfantastic
Thomas A | First ImpressionsAll employees were kind and very helpful. Shawn Cooper, manager, was awesome! He is a wonderful representative for UHAUL! Will definitely return to this location.
Margaret B | Overall ExperienceThe two lady work in the side didn't have good customer service check my file about report a lot day block my storage door with a truck and iam notify to the office and corporate she no move the truc
David V | Overall ExperienceThere are 2 girls there that impressed me with there work efforts for such a busy location. I was impressed everytime I was there and they were on there shift moving trucks and trailers around.
christine m | Overall ExperienceHonestly my storage unit after moving out had a huge ant pile there was water on some of my plastic tubs I had in there the place was always hot the meter didnt work and I over payed for whole thing
cidia l | Overall ExperienceOk
JASON W | First ImpressionsMr Porter was an excellent example of your company. Kind, helpful, and always ready to assist, he made my moving and storage process run smoothly. He accommodated my disability very well.
Mary S | Overall ExperienceIt’s turned into a truck rental more then a storage facility. They block the storage area with trucks and containers. There are way better and cleaner storage places in the area then this one.
Jose L | Overall ExperienceAccess for vehicle is tighter than I prefer but facilities are otherwise great
George M | Overall ExperienceThe service in the office is great, but you can never talk to them on the telephone. I even asked the answering service to have them call me the day before the pickup, and they did not.
Larry m | Overall ExperienceVery helpful.
Thomas J | First ImpressionsEverything was great until I got an extra charge because my account was not closed out properly. It was corrected the next day with out a problem.
Richard N | Overall ExperienceGood job
Amber S | Overall ExperienceDuring the recent visits to the facility office, there was a faint musty odor in the office area where the help counter is. Wasn't sure what caused it? Unpleasant. Otherwise, everything fine.
Jacques B | Overall ExperienceFinding storage confusing
Luis T | First ImpressionsEverything was right on time everything is wonderful
Diego D | First ImpressionsNone at this time.
Chris L | Overall ExperienceTop notch service!
Richard R | First ImpressionsAndrea was a pleasure to work with she met all my expectations and was very professional
Christoph G | First Impressionsthe only thing is that was told when returning the truck i had to log on to return it and i got charged another fee of $25.00 which to me was not fair i was never told about this fee ..
Marcela G | First ImpressionsExcellent service
jeffrey g | Overall ExperienceMove was uneventful and smooth I am extremely pleased.
Ellen B | First ImpressionsVery helpful service.
Keith P | First ImpressionsJoe and Alexus where a great help they made getting a storage unit and turning in the trucks a breeze thank you for everything thomas Tortorella
Thomas T | First ImpressionsAlexa Was very helpful and made sure I new everything I needed to know.
Deckland T | First ImpressionsI am a long-time customer of U-Haul and the service has always been excellent at this facility located at 3626 So US1, Fort Pierce FL. I would especially like to commend, Alexus. She is outstanding!
Caroline C | First ImpressionsGreat
DOUGLAS O | First ImpressionsWe were very satisfied with the experience.
Danielle C | Overall ExperienceThe service on location was excellent. Your corporate communications regarding my ability to connect with location was Extremely poor. Do you employ third world center to answer the phone????
Zelmira F | First ImpressionsY
Gretta G | Overall ExperienceHorrible I will never return they need to get pest control in there immediately flying roaches and much more.. never recommend this place
Sasha B | Overall ExperienceAnytime we’ve needed to move we’ve always used u-haul. The young lady that helped me yesterday went above and beyond to make sure I got everything I needed. Thank you for great customer service.
Tracy B | First ImpressionsExcellent customer service, he went above and beyond. Very helpful!
Megan T | First ImpressionsVery friendly 😊
Carolyn M | Overall ExperienceAbove average.
Jose R | Overall ExperienceMY visit on 3/167 was excellent. But I was there because when I vacated my unit and checked out with a clerk 10 days before, he didn't complete the checkout and billing continued.
David B | Overall ExperienceEvery staff member I interacted with was helpful and professional. Not once did i worry about the safety of my belongings or my personal safety while there. I recommend this business.
Jean Y | Overall Experiencegreat customer service
Francisco L | First ImpressionsGreat friendly service. I appreciate u-haul hiring veterans.
Rando M | First ImpressionsYour staff is nasty, you don't spray for bugs, and you SUCK. The GM shouldn't have a job.
DEIRDRE K | Overall ExperienceYour staff was very helpful.
Cheryl P | First ImpressionsThe facility was well kept and security was not an issue. Storage units were sufficient.
DAVID G | Overall ExperienceHaley and Kali Butler are excellent representatives of your company. They are polite, professional and perform their jobs well.
MARK B | First ImpressionsI received premier service the day I checked in for my storage unit, but when I checked out they were slow and not friendly like the manager and the young lady who were attending to me the day arrive
Darril W | Overall ExperienceThank you for excellent service I would continue doing Business with this company B/C of a n excellent men power and Equipment. Thank you again . Respect. Michael Pitaru.
MICHAEL P | ReservationGreat service.. very friendly
Patricia F | ReservationThe service was excellent
Darril W | ReservationGreg went above and beyond to help us with our UBox
Robert S | Overall ExperienceThey made my move to Florida so easy and hassle free. Everyone from the drivers to the staff was amazing. Customer service was really great. Thank you for everything!
Katherine D | Overall ExperienceAmazing customer service. They allowed me to get my stuff out on a settlement without losing anything. I went through hard times and I’m super grateful. Thank you!!!!
Misty D | Overall ExperienceThere was a misunderstanding but the general manager went out of his was to make things right. I will be buying another storage unit from them in the near future and appreciate their great service.
BRADLEY V | Overall ExperienceGreat place to store your belongings I rented a unit for almost two years and never once did I have a problem with entering the facility nor an issue with any of my belongings being damaged or missing
JOHN P | Overall ExperienceStaff was great and very helpful, but your computer system is over complicated and slow. Checkout took forever!
Jonathan T | Overall ExperienceRoaches in our storage unit turned into roaches in our new house. The staff only said sorry, thanks for letting us know.
Gage B | Overall ExperienceVery honest and up front with us. Thank you.
Ron J | ReservationI did not use this facility..I returned the vehicle to Sebastion Fl.
john m | ReservationWe had no problems with our storage unit. The facility was always secure. If I need another storage unit I would definitely go back to them.
Richard P | Overall ExperienceThe ratings are high because Greg Butler (GM) resolved a problem with the reservations and relieved the stress of a move. Thanks, Bob
Robert W | Overall ExperienceGregg was excellent in helping us get a unit. Everyone who helped us during our stay there were very kind, knowledgeable and proficient. We will always stay with Uhaul! Cheers, Buddy
Cecil W | Overall ExperienceThis location is slow and unorganized. I have had appointments each time but still have waited 30 minutes or longer to be assisted. Storage facility smells badly & main entry doors were never locked.
Rachel G | Overall ExperienceUnit not available that I reserved on July 9th. Was not informed at time of reservation or prior to my arrival after I called to verify on the day & was told it was available by corporate c. S.
melissa k | ReservationIneffective staff- they do not know the operating system / client data mgmt system in use at the location. Manager was hostile and argumentative with me regarding a refund due. Lkng frwd to move out
michael o | Overall ExperienceConvenient location
Donna S | Overall ExperienceVery impressed with the staff, everyone was very nice.
Glen D | Overall ExperienceIt was the best u haul store i have ever been in
MICHAEL M | Overall Experienceall was great, helped with everything I could have needed would highly recommend this facility will always go to u-haul first, top of the line from begining to end. thank you
Vicky H | Overall ExperienceThe entire staff was excellent very helpful in answering all my questions , regarding any and all disputes as my personal property had mold and items had to be thrown into gatbage and reported claim.
Barbara B | Overall ExperienceQuick and efficient, Ready to help as needed
Paula S | Overall Experience