Very pleasant and helpful staff on site and always willing to helpERIK L. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Fort Walton
Fort Walton Beach, FL 32548
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tag/wire tie wasn't removed. Snipped wire tie to gain initial access.Ross G. | Online Move In
Customer did not leave a comment.ROBERT P.
The most friendly and professional staffs make you feel like you at home.BRENDA B. | First Impressions
Came a few minutes after closing and they stayed and helped us…,great service!LENNIE F. | First Impressions
Very polite people.vivian R.
Great customer service. No changes needed.Mindy R.
Always a great experience!Angela S.
Excellent serviceANTHONY W. | Overall Experience
Everything went great and as expected!Peggy B.
Customer did not leave a comment.Robert B. | First Impressions
Customer did not leave a comment.Annamaria M.
Customer did not leave a comment.Heather S. | First Impressions
Very nice people.Thomas E.
Very difficult to extend return time both online and on the phone. Unable to get through.Dale C.
Customer did not leave a comment.Debora A.
Customer did not leave a comment.JACOB P.
Everything was the best I could of asked for. All of my questions were answered. Great jobs!!Ronald W.
Run by the same people for years. They maintain high standards knowing they will be there year after year. Same employees, which tell you they treat employees well. Clean, and well kept up. Have recently left the area, so closed out my account, but if I came back, they would be the first storage facility I would contact.Jade E. | Overall Experience
Customer did not leave a comment.Shanna P.
Customer did not leave a comment.Shawnalee C. | Overall Experience
Customer did not leave a comment.Richard C. | Overall Experience
Customer did not leave a comment.KAREN SUE L.
The staff was very helpful friendly. They showed me the unit I reserved to made sure the unit was big enough for what I needed.Ronald W. | First Impressions
Customer did not leave a comment.Brant M.
Customer did not leave a comment.David L.
Soni and her staff are great. Always willing to help and go the extra mile for customers.Michael H. | First Impressions
Everyone was so welcoming . Everything was done in decent and in order. Everything went very smoothly. Thank you uhaul.GWENDOLYN B. | First Impressions
The owner was prompt & thorough in checking us in & out. Highly recommend!Brian K.
Awesome U-Haul team! They made the move much easier!MARCUS M.
Customer did not leave a comment.ORANDO A. | Overall Experience
Customer did not leave a comment.Rodrigo M.
The rental transaction went smoothly and customer service was spot on from our face to face interaction to the call to 1-800 # due to issue with my smart phone. Perfect service all the way around.MITCHELL H.
Wouldn't answer phone. Bad customer serviceJENNA J.
Customer did not leave a comment.Stephanie A.
Customer did not leave a comment.Freddie C.
The entire staff is Awsome. To know my name and politely greet me with my name makes me feel totally special. Im sure they do it for everyone but that is key! Customer satisfaction!!!!!!!!!!!JOSEPH G. | First Impressions
Great staff and friendly. Always ready to help with your needs..Jason B.
Customer did not leave a comment.Michael D.
Sonni went above and beyond to provide the best service. I highly recommend this storage facilityOscar C. | Overall Experience
Thanks, Mike!Sarah Ann W.
Customer did not leave a comment.Lillian S.
Customer did not leave a comment.GERVACIO E. | Overall Experience
Very nice people and helpfullDonna C. | Overall Experience
The staff was awesome. Great rental experience.Michael H.
A great experience, with a very helpful UHaul rep leading to a smooth move!Glen M.
I have had my thing stores for 3 years and 8 month i was sup to have a person one of my friends to look when it got pack well that person suddelig had a doc app so they help me to take pic and so on sins i am 2000 miles away mike and soni are alway very elpfulll thanks for all the helplinda s. | Overall Experience
Customer did not leave a comment.Lin-Chiang T.
Customer did not leave a comment.Katy L.
Customer did not leave a comment.Joneal A.
Customer did not leave a comment.Alene Y. | Overall Experience
Customer did not leave a comment.edwin m. | First Impressions
I had the Best Customer Service Ever!!! The place was Extremely Clean and the whole Staff was Friendly and Very Helpful and Went Above and Beyond to help not only myself but a customer who walked in the door after me and they didn't even have a reservation like I did! Thank you so Much!Oy B.
Mike was very helpful even though they were having internet connection issues.jan M.
Customer did not leave a comment.Ralph G.
Customer did not leave a comment.Rodrigo M.
Customer did not leave a comment.Alejandra F.
Customer did not leave a comment.John B.
Customer did not leave a comment.STACIELYNN R.
The best U-Haul ever, Sid is super nice, kind and respectful person, all the time very responsible and fast when I have to rent the utility trailer, definitely that's the best U-Haul storeRodrigo M.
Mileage charge being averaged before drivingAnthony B.
One difficulty was that it is gated and I didn't know where to park the truck for drop off. I ended up parking in front of the office in a grassy area and then confirm that it was OK, which the personnel said that it would be fine. I think they need better signage and labeling as to where you're going to park at this facility.ROBERT D.
Mike was very friendly. The storage units are clean. Thank youBrian C. | First Impressions
The owners and staff couldn't have been more helpful. If we needed a broom or access to the dumpster, they were right there and offered advice on how to move in more easily. I left another facility to come to this one because of their family friendly atmosphere and the price.cheryl c. | First Impressions
Customer did not leave a comment.John V.
Customer did not leave a comment.Duane M.
Customer did not leave a comment.Darrell J.
Extremely helpful and efficient staff. The storage facility is first class in all categories. The connectivity between uhaul to uhaul facilities is very proficient.JOHNDUANE S.
Great staff, always willing to help if needed. Great facility and very clean.Timothey K. | Overall Experience
Customer did not leave a comment.Carlos L. | Overall Experience
Sonni & Phil and all the staff are always very friendly, professional, and willing to help. The facility is first rate in security and cleanliness, and easily accessible--I never had any concerns about my items being stored here and would definitely use this facility again.GAIL S. | Overall Experience
Best storage location, I have ever experienced.Rose E. | Overall Experience
Customer did not leave a comment.Mychal E.
Very friendly went above and beyond to make sure we had everything we needed. You will not be disappointed.Kimberly W.
You should always let the customer know that the dolly isn't included with the truck.ANGELA B.
Customer did not leave a comment.James R. | Overall Experience
Customer did not leave a comment.James R.
Customer did not leave a comment.FATMA B. | Overall Experience
Everything was A1 service.Jeanne B.
Thank you so much to everyone at the Fort Walton Beach U-Haul and Storage. It was a hectic day, but thanks to everyone at U-Haul on Mary Esther Cutoff, they made it a smooth, stress-free day. The staff was so kind and helpful. The van was clean and ready to go when we arrived to pick it up. And the drop-off was easy. The storage unit was also clean and conveniently located. We would recommend the Mary Esther Cutoff U-Haul and Storage to anyone! Thank you again to your entire team! We appreciate you!Susanna L.
Great staff. Would recommend for anyone needing a storage facility.Danny M. | Overall Experience
Staff were professional and nice very satisfied thank you guysQuentin C. | Overall Experience
You could let potential customers know that the insurance comes at a daily rate.Jawnn Y.
Turning in the equipment was super fast and easyJoshua F.
Nothing. The service was great. Highly recommend this facility to anyone.Eric E.
Customer did not leave a comment.Juanita Nita M. | Overall Experience
Mike was awesome!VICTOR M.
Customer did not leave a comment.barbara f. | Overall Experience
Customer did not leave a comment.Edgar A. | Overall Experience
The equipment was unmatched.. Absolutely perfect, thank youRichard C. | First Impressions
Sonni was extremely helpful and all staff was accommodating when I had to make adjustments to the reservation. Great job Sonni and crew! I want to give a shout out to Scooter as well, great job keeping the units and uhaul premises immaculate!!Lisa W. | Overall Experience
Sonnie, Mike, Sid......everyone at this location were totally awesome and professional. Highly recommend. A great...simless move.Carlos Z.
Customer did not leave a comment.Anita P. | Overall Experience
Customer did not leave a comment.Bruno B.
Customer did not leave a comment.Carmen B. | Overall Experience
Great service, great guyvworking. Thank you for your help.Zachery L.
Customer did not leave a comment.Travis L.
Customer did not leave a comment.Milta G.
Customer did not leave a comment.Tristan S.
Super friendly and helpful OwnersClark T.
Customer did not leave a comment.Chansanom F.
Customer did not leave a comment.Ronald N.
Nothing. Mike and crew there were extremely accommodating and helpful. I will be sending additional business their way with great confidence that my friends and business associates will be well taken care of. Congratulations on outstanding team!Robert M.
This place is by far THE BEST storage unit I have ever come across. I was lucky enough to be helped by the retired AF veteran owner of this U-Haul upon the day of my arrival to Hurlburt Field AFB for military assignment. This place has been kept supremely clean almost like an Air Force dorm. The owner/AF veteran was so warm and friendly that I made my decision on the spot to rent at this place, no matter the cost, after making stops at three other storage establishment, each time disappointed in one way or another. Not all U-Hauls are created equal, as I found the other U-Haul across the street was dirty and the staffs were rude. This place has the utmost security for you to store your valuable goods, not only that, but also protects your belonging against all adverse weather! I arrived the day before Hurricane Sally hit Pensacola and Fort Walton Beach, but fortunately, I moved all my belongings into a second floor unit at this location. No damage whatsoever, bullet dodged! They even place mouse trap/cockroach traps in every single unit just for extra safety. Overall, I cannot think of enough good things to say about how well this place is run and how professional and caring the owners have consistently treated me, a fellow USAF service member. We will most likely use their service again in the near future. Highly highly recommend.Marcus Z. | Overall Experience
Very good experience! I had to put my entire household contents in storage for over a year while my home was being rebuilt after Hurricane Michael did extensive damage to it. I live in Panama City and the closest available storage was in Fort Walton Beach. Sunni and her staff made the move easy for me, and they were all so kind. Paying online for monthly storage was easy as well, and the move out process went so smooth. Everything was in perfect condition when I unpacked it. Never once did I fear that my storage contents were in jeopardy of being taken or damaged while they were in storage. Thank you for keeping my home goods safe and secure!Suzanne P. | Overall Experience
The Staff were excellent in their promptness, politeness and professionalism. Well Done!Patricia C. | Overall Experience
Alway very friendy always take time for youlinda s. | First Impressions
Customer did not leave a comment.Lori M.
Awesome and Mike and Sunny were wonderful ðŸ˜Kirt C.
Sonny and her staff are great and go above and beyond for there customers! Thanks Heather B. 10/2/20heather b. | First Impressions
Always go back,very good experience. Thank you Sonny.CLAUDIA B. | Overall Experience
Customer did not leave a comment.Cindy D.
Customer did not leave a comment.kathy A.
Customer did not leave a comment.Gaye Z.
Stay the sameRobin G.
Staff was super friendly and helpful. Highly recommend this facility.Carmen B. | First Impressions
This staff at this location are absolutely wonderful. Very kind and helpful! Also, the entire facility is well managed, clean, and made me feel safe. Would absolutely recommend.Samantha L. | Overall Experience
Staff was friendly and professional and the facility was secure and well maintained.Tammie M. | Overall Experience
Customer did not leave a comment.Jolene C.
Very professional very helpfulJim E.
Have rented at this location before...very friendly, very helpful, will rent again.Donna H.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Elizabeth J.
The best U-Haul customer service Store, Mike in the morning and Sid on afternoons are super kind guysRodrigo M.
We should not have been charged for fuel it had 3/4 of a tank when we returned it!Lonnie P.
Every thing went wellJack P. | First Impressions
Ensure vehicles are smoke free. Van had strong cigarette odor.Mont M.
The whole crew mat this location is so friendly and knowledgeable. YeahPeter M. | Overall Experience
Love your customer service. I’ll keep you in mind for any future moves.Paul B. | Overall Experience
I always felt safe and everything was very smooth regarding paperwork.April F. | Overall Experience
Out of all the locations I've been to, I must say that this one is my favorite. The customer service is great and the staff is super friendly and the equipment is always ready and clean. Would definitely recommend this location to everyone.VERA D.
Customer did not leave a comment.David P. | Overall Experience
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.Tom W.
Customer did not leave a comment.David M. | Overall Experience
Customer did not leave a comment.CHARLENE W.
I have used this facility 2 times and have aways been happy with my experience. Very clean. The staff are polite. The gated entrance and fully fenced in property constantly under a watchful eue keeps the rift raft out. If I need storage in FWB this is where I would goSean William K. | Overall Experience
Customer did not leave a comment.Steven O. | Overall Experience
i was so pleased with everything at this UHaul center! Sunny, Mike and 2 others went out of their way to do things for me! so nice to be treated so nice by all the staff! great bunch of people! thank you!Joyce M. | Overall Experience
Customer did not leave a comment.Melissa S. | Overall Experience
Customer did not leave a comment.Patricia G.
Customer did not leave a comment.Mary B. | Overall Experience
Ill tell what use too rent from enterprise and they didn't want too rent one way so tried uhaul and had a great experience with them think they got a new costemer thanks uhaulKenneth F.
Both employees were incredible. Especially the guy who helped me set up the trailer. He was outstanding and went above and beyond.Devron G.
Customer did not leave a comment.RICHARD E.
Customer did not leave a comment.Haley H.
Remi was a pleasure to deal with. He went above and beyond for my wife and me. Hold on to that young man.MICHAEL F.
Sonni, Mike, Maria, and Sid have made my move so much easier for me and I was very satisfied with their services. I’ve rented a truck and a van which made my move less stressful. I also had rented a storage unit and I felt very confident and at ease that my things were safe and secured. I appreciate that the whole facility was clean. Overall everyone I encountered was very pleasant, accommodating and always had a smile. It was a pleasure doing business with them. Yes I highly recommend Sonni’s facility to anyone and everyone.Yvonne M. | Overall Experience
Absolutely amazing people Soni hooked us up and we couldn't be more grateful.Christian C. | Overall Experience
Customer did not leave a comment.Rafael J. | Overall Experience
It may be weird to state a storage facility is great, but this one truly is. The front office is always fantastic - courteous, and helpful. It is easy to see why they are always full. I would definitely recommend this facility.Ginny Z. | Overall Experience
You were absolutely great! Keep up the good work.Lauren B.
Customer did not leave a comment.Andrea g. | Overall Experience
Nothing...Mr. Mike is an awesome asset to your company. Please take the time to commend him. Super great guy. Great customer service skills, knowledgeable , professional, courteous. Thanks again Mr. Mike. Take good care.tonia B.
Customer did not leave a comment.Shay F.
staff was awesomeFrederick J.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Crystal H. | Overall Experience
Customer did not leave a comment.David E.
Mike and his team were excellent! Thanks!Megan b. | Overall Experience
I moved to the panhandle of months ago quicker than anticipated . I was in Fort Waltonfor a few weeks in transition and needed to storage unit quickly. I found Mike and his team at U-Haul! They are the kindest people... so professional, so accommodating , ,answered all of my questions. I highly recommend this facility. I'm in customer service and this is the best customer service I think I've ever received! Thanks Mike!!Summer H. | Overall Experience
Customer did not leave a comment.Lisa P. | Overall Experience
Customer did not leave a comment.Deidre R. | Overall Experience
Everyone was friendly and helpful. Unit was clean. Truck was clean. No extra charges. Fast and easy and convenient. Will definitely use again.Megan b. | First Impressions
Sonni is incredible, an angel! She helped us during a stressful time and I can't express my appreciation enough. I will refer anyone who needs storage/moving truck to her from here on out.SPRINGER W. | Overall Experience
The staff was so nice and helpful.Lisa P. | First Impressions
Customer did not leave a comment.Crystal H. | First Impressions
Great StaffPaul M. | Overall Experience
Customer did not leave a comment.Orville C. | Overall Experience
Thank you!!!BRYCE P. | Overall Experience
Roaches noted inside storage when we moved in, mgt notified and during our stay late fees and lien fees are excessive yet when we were scheduled to move the elevator was not working they did give us extra days and more time to move out. People friendly and professional. No garbage cans for small stuff and charges to use dumpster.ADRIANNE H. | Overall Experience
Both Sonni and Mike were so helpful with our short time storage problem. So appreciated their help.Sharon E. | Overall Experience
An awesome experience!!! Sonni Rief and Mike Shakal are the best!!! I highly recommend this location for your storage needs! You will not be disappointed! Thank you! SandySandra F. | Overall Experience
I inherited a storage unit at this facility. Over the past 4 years the staff has been kind and helpful through the transition of ownership and the maintenance of the account which has been complicated by the fact that I do not live locally. In particular Sonni has gone above and beyond with her kindness and compassion! I would not hesitate to recommend this U-Haul location to anyone needing the services they provide. Sincerely, Cathy PattesonCATHY P. | Overall Experience
Customer did not leave a comment.MARK Z. | Overall Experience
The friendliest staff around when I was searching for a storage facility in the area (to include Destin) - accommodating in my endeavor to purchase a unit - the hours are greatPatricia Ann G. | First Impressions
Excellent serviceAaron B. | First Impressions
They went above and beyond to make sure it was affordable and convenient. Mike and Sunny were always polite and helpful!Sara V. | Overall Experience
When Checking in, the young man at the front desk was absolutely the best. He was very friendly and thorough. Great customer service.Linconyer C. | Overall Experience
My family has used this storage facility on a number of occasions. If we ever need to store stuff again we will be back!!Kathleen B. | Overall Experience
Great customer service. I would recommend storing your things here if you needed a place.Josh G. | First Impressions
The young gentleman was nice and respectful.Dorna L. | Overall Experience
Service was fast and friendly. The staff made the whole experience very easy.ROBERT J. | First Impressions
Very clean and well maintained facility. Sunny was great with helping me set up my storage unit while I was on the road moving here from North Carolina.Jordan H. | Overall Experience
Extremely comfortable leaving my car in Fl. for 8 months while living out of state.JERRY A. | Overall Experience
Everything and everybody was great. Will be back when I need storage something again.ANDREW S. | Overall Experience
The facility is very clean with plenty of carts to move your goods. Every employee I encountered was very friendly from the office workers to the cleaner. I would definitely recommend and use again.Matthew Matt B. | Overall Experience
Very friendly and helpful staff!!Steve B. | Overall Experience
Very clean storage. Very helpful staff.Steven O. | First Impressions
Was super happy with everything at the facility. Staff was nice and very helpful.Lori G. | Overall Experience
Our experience was perfect. After driving 30 hours with 2 kids, u haul made it so much easier and less stressful! I would recommend them!Heidi M. | First Impressions
Great facility and staffLavern M P. | Overall Experience
Always a great experience every time I use their facility. Great Job!William E. | Overall Experience
Thank youFrederick N. | Overall Experience
Both staff members were extremely helpful and accommodating. All of our needs and expectations were met 100%. Mike was superb in dealing with any issues that came up. J. A. Dominguezjorge d. | Overall Experience
i've never had an unpleasant experience here. everyone is so helpful and nice no matter what situations may arise. i'm confident in my storage choice.Teresa T. | First Impressions
I had some particular difficulties in my life that made my storage unit very important to me.The staff were always there with a smile.william s. | Overall Experience
The staff was very knowledgeable and helpful. They were politeRhonda K. | First Impressions
Thank you for caring for our military!Luis G. | Overall Experience
Staff was friendly and customer service is greatBrian H. | Overall Experience
Mike and Sid make this storage facility much more than just a place to stow your stuff. No businesses can enough employees like these guys.Joshua L. | Overall Experience
Many Thanks!Levi B. | Overall Experience
I was pleased with this facility. They are very nice and the facility is always clean.kristy T. | Overall Experience
Thank you for making it so quick and easy!Shon M K. | First Impressions
Great job on a hard move! Professional! Friendly!! Went above and beyond!!Susan C. | First Impressions
Great store and people to work with. Thanks for your help.barbara f. | First Impressions
Excellent customer service, guy was extremely busy and still managed to help everyone out including myself and was even able to accomodate my needs with a bigger unit.Jose Jose r. | First Impressions
Location of storage units fine. My only beef was the screw up with the truck i reservedJohn L. | First Impressions
very friendly and helpful staffCharles F. | Reservation