Customer Reviews for U-Haul Moving & Storage of Fort Walton

1046 reviews

395 Mary Esther Cut Off NW   Fort Walton Beach, FL 32548
(Behind Whataburger)

(850) 862-4663

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 862-4663

395 Mary Esther Cut Off NW
Fort Walton Beach, FL 32548
(Behind Whataburger)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Some of the nicest people you will ever meet!

ROBERT J.  |  Overall Experience 
Rating:
5.0

Mike was outstanding..very knowledgeable and helpful. Will be back again!

Windham P. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

bruno b.  |  Overall Experience 
Rating:
5.0

Sonny and her crew are awsome people! Will rent from there when needed!

JOSEPH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton M.  |  Overall Experience 
Rating:
5.0

All staff was very friendly and helpful!

Jason M.  |  Overall Experience 
Rating:
5.0

This U-Haul location is simply the best, always friendly, always helpful, and most importantly, always on time with an answer!

Patrick B. 
Rating:
5.0

Hands down THE BEST UHaul experience I have ever had! Online process was very streamlined and extremely user friendly! Pickup and dropoff instructions were on point and easy as well. The truck was the cleanest one I have ever been in. Front desk staff gentleman was courteous and super non-judgmental towards me when I forgot the lockbox code! I will definitely use this location again and will refer to everyone! Thank you!

Julie G. 
Rating:
3.0

My experience was not too good. They did not have my van. After it was clear it would not be there, they sent me over to another close by u-haul. They had one and only one vehicle. The issue I have is that there were no vehicles. I would have not gone to u-haul given it is only a storage place. Up in the Maryland store there were a lot of different vehicles. Next time I am in a quick need to move items, I will go across the street to the penske office. They had a lot of vehicles. They are still in the rental business.

Richard P. 
Rating:
5.0

Sid Shakel was very nice,friendly, and helpful. Fast service.

Shakyra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Z. 
Rating:
5.0

The staff at this U-Haul location are the best at customer service - I also store here.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhoda K. 
Rating:
5.0

The staff was super helpful and understanding of our situation. If we have to store stuff again I would go here. Great storage facility!

Jacob B.  |  Overall Experience 
Rating:
5.0

Nothing! I've always had a great experience here!

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

LENNIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Soni, Mike and the entire team was responsive and helpful. Delivered on promises. 10stars!

DANIEL W.  |  First Impressions 
Rating:
5.0

Flexible, helpful, considerate.

Clint J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Izayaih T.  |  Overall Experience 
Rating:
5.0

Service was exceptional! The staff was friendly, helpful with our needs, and prompt.

Audrey B. 
Rating:
5.0

The young man that handled my contract, pickup, and drop-off was stellar! He was professional, clear and friendly. I wasn't the best customer as I was in a hurry but it never phased him... He picked up on my subtle ques and adjusted appropriately. Seriously, pay attention to these kind of employees. They have they "it" factor that makes me want to come back to U-Haul over Ryder. Thank you for training him well. It made a stressful day better. Respectfully, Bruce Turner

Bruce T. 
Rating:
5.0

Mike is the man

MARK R. 
Rating:
5.0

Customer did not leave a comment.

BERTINE JOSEPH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Vicky B. 
Rating:
5.0

Thank you so much for everything 😊

Deamarshea W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Sonni is an amazing manager. She was so helpful and kind and was compassionate. Sonni went the extra mile when a moving van backed into me at a local storage facility nearby.. Mike was very difficult after I moved the first load in. Folks are living in some of the units. Drinking, partying inside the units, a neighborhood goat & other animals got inside the fencing at night; it was surprising & so funny. The 1st van i rented from Sid had been in an accident & the rear doors wouldn't open so I could not load it easily. Sonny adjusted the rental charge and safely stored my bike while I was moving out. Staff cleaning the bathrooms & facilities do an exceptional job and are very heloful & friendly too.

Debra S.  |  Overall Experience 
Rating:
5.0

Sunny and Mike are awesome friendly people. Scooter is a great asset to that location. Very friendly and great place to use. Will reccomend and use again.

Joe H.  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful staff on site and always willing to help

ERIK L.  |  Overall Experience 
Rating:
5.0

Tag/wire tie wasn't removed. Snipped wire tie to gain initial access.

Ross G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

The most friendly and professional staffs make you feel like you at home.

BRENDA B.  |  First Impressions 
Rating:
5.0

Came a few minutes after closing and they stayed and helped us…,great service!

LENNIE F.  |  First Impressions 
Rating:
5.0

Very polite people.

vivian R. 
Rating:
5.0

Great customer service. No changes needed.

Mindy R. 
Rating:
5.0

Always a great experience!

Angela S. 
Rating:
5.0

Excellent service

ANTHONY W.  |  Overall Experience 
Rating:
5.0

Everything went great and as expected!

Peggy B. 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annamaria M. 
Rating:
5.0

Customer did not leave a comment.

Heather S.  |  First Impressions 
Rating:
5.0

Very nice people.

Thomas E. 
Rating:
5.0

Very difficult to extend return time both online and on the phone. Unable to get through.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Debora A. 
Rating:
5.0

Customer did not leave a comment.

JACOB P. 
Rating:
5.0

Everything was the best I could of asked for. All of my questions were answered. Great jobs!!

Ronald W. 
Rating:
5.0

Run by the same people for years. They maintain high standards knowing they will be there year after year. Same employees, which tell you they treat employees well. Clean, and well kept up. Have recently left the area, so closed out my account, but if I came back, they would be the first storage facility I would contact.

Jade E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanna P. 
Rating:
5.0

Customer did not leave a comment.

Shawnalee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN SUE L. 
Rating:
5.0

The staff was very helpful friendly. They showed me the unit I reserved to made sure the unit was big enough for what I needed.

Ronald W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brant M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Soni and her staff are great. Always willing to help and go the extra mile for customers.

Michael H.  |  First Impressions 
Rating:
5.0

Everyone was so welcoming . Everything was done in decent and in order. Everything went very smoothly. Thank you uhaul.

GWENDOLYN B.  |  First Impressions 
Rating:
5.0

The owner was prompt & thorough in checking us in & out. Highly recommend!

Brian K. 
Rating:
5.0

Awesome U-Haul team! They made the move much easier!

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

ORANDO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrigo M. 
Rating:
5.0

The rental transaction went smoothly and customer service was spot on from our face to face interaction to the call to 1-800 # due to issue with my smart phone. Perfect service all the way around.

MITCHELL H. 
Rating:
1.0

Wouldn't answer phone. Bad customer service

JENNA J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Freddie C. 
Rating:
5.0

The entire staff is Awsome. To know my name and politely greet me with my name makes me feel totally special. Im sure they do it for everyone but that is key! Customer satisfaction!!!!!!!!!!!

JOSEPH G.  |  First Impressions 
Rating:
5.0

Great staff and friendly. Always ready to help with your needs..

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Sonni went above and beyond to provide the best service. I highly recommend this storage facility

Oscar C.  |  Overall Experience 
Rating:
5.0

Thanks, Mike!

Sarah Ann W. 
Rating:
5.0

Customer did not leave a comment.

Lillian S. 
Rating:
5.0

Customer did not leave a comment.

GERVACIO E.  |  Overall Experience 
Rating:
5.0

Very nice people and helpfull

Donna C.  |  Overall Experience 
Rating:
5.0

The staff was awesome. Great rental experience.

Michael H. 
Rating:
5.0

A great experience, with a very helpful UHaul rep leading to a smooth move!

Glen M. 
Rating:
5.0

I have had my thing stores for 3 years and 8 month i was sup to have a person one of my friends to look when it got pack well that person suddelig had a doc app so they help me to take pic and so on sins i am 2000 miles away mike and soni are alway very elpfulll thanks for all the help

linda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lin-Chiang T. 
Rating:
5.0

Customer did not leave a comment.

Katy L. 
Rating:
5.0

Customer did not leave a comment.

Joneal A. 
Rating:
5.0

Customer did not leave a comment.

Alene Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edwin m.  |  First Impressions 
Rating:
5.0

I had the Best Customer Service Ever!!! The place was Extremely Clean and the whole Staff was Friendly and Very Helpful and Went Above and Beyond to help not only myself but a customer who walked in the door after me and they didn't even have a reservation like I did! Thank you so Much!

Oy B. 
Rating:
5.0

Mike was very helpful even though they were having internet connection issues.

jan M. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

nothing

James B. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo M. 
Rating:
5.0

Customer did not leave a comment.

Alejandra F. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

STACIELYNN R. 
Rating:
5.0

The best U-Haul ever, Sid is super nice, kind and respectful person, all the time very responsible and fast when I have to rent the utility trailer, definitely that's the best U-Haul store

Rodrigo M. 
Rating:
4.0

Mileage charge being averaged before driving

Anthony B. 
Rating:
4.0

One difficulty was that it is gated and I didn't know where to park the truck for drop off. I ended up parking in front of the office in a grassy area and then confirm that it was OK, which the personnel said that it would be fine. I think they need better signage and labeling as to where you're going to park at this facility.

ROBERT D. 
Rating:
5.0

Mike was very friendly. The storage units are clean. Thank you

Brian C.  |  First Impressions 
Rating:
5.0

The owners and staff couldn't have been more helpful. If we needed a broom or access to the dumpster, they were right there and offered advice on how to move in more easily. I left another facility to come to this one because of their family friendly atmosphere and the price.

cheryl c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
5.0

Extremely helpful and efficient staff. The storage facility is first class in all categories. The connectivity between uhaul to uhaul facilities is very proficient.

JOHNDUANE S. 
Rating:
5.0

Great staff, always willing to help if needed. Great facility and very clean.

Timothey K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos L.  |  Overall Experience 
Rating:
5.0

Sonni & Phil and all the staff are always very friendly, professional, and willing to help. The facility is first rate in security and cleanliness, and easily accessible--I never had any concerns about my items being stored here and would definitely use this facility again.

GAIL S.  |  Overall Experience 
Rating:
5.0

Best storage location, I have ever experienced.

Rose E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mychal E. 
Rating:
5.0

Very friendly went above and beyond to make sure we had everything we needed. You will not be disappointed.

Kimberly W. 
Rating:
5.0

You should always let the customer know that the dolly isn't included with the truck.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

FATMA B.  |  Overall Experience 
Rating:
5.0

Everything was A1 service.

Jeanne B. 
Rating:
5.0

Thank you so much to everyone at the Fort Walton Beach U-Haul and Storage. It was a hectic day, but thanks to everyone at U-Haul on Mary Esther Cutoff, they made it a smooth, stress-free day. The staff was so kind and helpful. The van was clean and ready to go when we arrived to pick it up. And the drop-off was easy. The storage unit was also clean and conveniently located. We would recommend the Mary Esther Cutoff U-Haul and Storage to anyone! Thank you again to your entire team! We appreciate you!

Susanna L. 
Rating:
5.0

Great staff. Would recommend for anyone needing a storage facility.

Danny M.  |  Overall Experience 
Rating:
5.0

Staff were professional and nice very satisfied thank you guys

Quentin C.  |  Overall Experience 
Rating:
3.0

You could let potential customers know that the insurance comes at a daily rate.

Jawnn Y. 
Rating:
5.0

Turning in the equipment was super fast and easy

Joshua F. 
Rating:
5.0

Nothing. The service was great. Highly recommend this facility to anyone.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Juanita Nita M.  |  Overall Experience 
Rating:
5.0

Mike was awesome!

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

barbara f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar A.  |  Overall Experience 
Rating:
5.0

The equipment was unmatched.. Absolutely perfect, thank you

Richard C.  |  First Impressions 
Rating:
5.0

Sonni was extremely helpful and all staff was accommodating when I had to make adjustments to the reservation. Great job Sonni and crew! I want to give a shout out to Scooter as well, great job keeping the units and uhaul premises immaculate!!

Lisa W.  |  Overall Experience 
Rating:
5.0

Sonnie, Mike, Sid......everyone at this location were totally awesome and professional. Highly recommend. A great...simless move.

Carlos Z. 
Rating:
5.0

Customer did not leave a comment.

Anita P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruno B. 
Rating:
5.0

Customer did not leave a comment.

Carmen B.  |  Overall Experience 
Rating:
5.0

Great service, great guyvworking. Thank you for your help.

Zachery L. 
Rating:
5.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Milta G. 
Rating:
5.0

Customer did not leave a comment.

Tristan S. 
Rating:
3.0

Super friendly and helpful Owners

Clark T. 
Rating:
5.0

Customer did not leave a comment.

Chansanom F. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Nothing. Mike and crew there were extremely accommodating and helpful. I will be sending additional business their way with great confidence that my friends and business associates will be well taken care of. Congratulations on outstanding team!

Robert M. 
Rating:
5.0

This place is by far THE BEST storage unit I have ever come across. I was lucky enough to be helped by the retired AF veteran owner of this U-Haul upon the day of my arrival to Hurlburt Field AFB for military assignment. This place has been kept supremely clean almost like an Air Force dorm. The owner/AF veteran was so warm and friendly that I made my decision on the spot to rent at this place, no matter the cost, after making stops at three other storage establishment, each time disappointed in one way or another. Not all U-Hauls are created equal, as I found the other U-Haul across the street was dirty and the staffs were rude. This place has the utmost security for you to store your valuable goods, not only that, but also protects your belonging against all adverse weather! I arrived the day before Hurricane Sally hit Pensacola and Fort Walton Beach, but fortunately, I moved all my belongings into a second floor unit at this location. No damage whatsoever, bullet dodged! They even place mouse trap/cockroach traps in every single unit just for extra safety. Overall, I cannot think of enough good things to say about how well this place is run and how professional and caring the owners have consistently treated me, a fellow USAF service member. We will most likely use their service again in the near future. Highly highly recommend.

Marcus Z.  |  Overall Experience 
Rating:
5.0

Very good experience! I had to put my entire household contents in storage for over a year while my home was being rebuilt after Hurricane Michael did extensive damage to it. I live in Panama City and the closest available storage was in Fort Walton Beach. Sunni and her staff made the move easy for me, and they were all so kind. Paying online for monthly storage was easy as well, and the move out process went so smooth. Everything was in perfect condition when I unpacked it. Never once did I fear that my storage contents were in jeopardy of being taken or damaged while they were in storage. Thank you for keeping my home goods safe and secure!

Suzanne P.  |  Overall Experience 
Rating:
5.0

N/A

Edwin E. 
Rating:
5.0

The Staff were excellent in their promptness, politeness and professionalism. Well Done!

Patricia C.  |  Overall Experience 
Rating:
5.0

Alway very friendy always take time for you

linda s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Awesome and Mike and Sunny were wonderful 😁

Kirt C. 
Rating:
5.0

Sonny and her staff are great and go above and beyond for there customers! Thanks Heather B. 10/2/20

heather b.  |  First Impressions 
Rating:
5.0

Always go back,very good experience. Thank you Sonny.

CLAUDIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy D. 
Rating:
4.0

Customer did not leave a comment.

kathy A. 
Rating:
5.0

Nothing

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Gaye Z. 
Rating:
5.0

Stay the same

Robin G. 
Rating:
5.0

Staff was super friendly and helpful. Highly recommend this facility.

Carmen B.  |  First Impressions 
Rating:
5.0

This staff at this location are absolutely wonderful. Very kind and helpful! Also, the entire facility is well managed, clean, and made me feel safe. Would absolutely recommend.

Samantha L.  |  Overall Experience 
Rating:
5.0

Staff was friendly and professional and the facility was secure and well maintained.

Tammie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jolene C. 
Rating:
5.0

Very professional very helpful

Jim E. 
Rating:
5.0

Have rented at this location before...very friendly, very helpful, will rent again.

Donna H. 
Rating:
5.0

Excellent

Raquel M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

The best U-Haul customer service Store, Mike in the morning and Sid on afternoons are super kind guys

Rodrigo M. 
Rating:
5.0

We should not have been charged for fuel it had 3/4 of a tank when we returned it!

Lonnie P. 
Rating:
5.0

Every thing went well

Jack P.  |  First Impressions 
Rating:
5.0

Ensure vehicles are smoke free. Van had strong cigarette odor.

Mont M. 
Rating:
5.0

Out of all the locations I've been to, I must say that this one is my favorite. The customer service is great and the staff is super friendly and the equipment is always ready and clean. Would definitely recommend this location to everyone.

VERA D. 
Rating:
5.0

The friendliest staff around when I was searching for a storage facility in the area (to include Destin) - accommodating in my endeavor to purchase a unit - the hours are great

Patricia Ann G.  |  First Impressions 
Rating:
5.0

Service was fast and friendly. The staff made the whole experience very easy.

ROBERT J.  |  First Impressions 
Rating:
5.0

i've never had an unpleasant experience here. everyone is so helpful and nice no matter what situations may arise. i'm confident in my storage choice.

Teresa T.  |  First Impressions 
Rating:
5.0

Great store and people to work with. Thanks for your help.

barbara f.  |  First Impressions 
No reviews have been submitted for this location.

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