Customer Reviews for U-Haul Moving & Storage of Fort Walton

1,098 reviews

395 Mary Esther Cut Off NW   Fort Walton Beach, FL 32548
(Behind Whataburger)

(850) 862-4663

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 862-4663

395 Mary Esther Cut Off NW
Fort Walton Beach, FL 32548
(Behind Whataburger)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was great including the ability to modify reservations.

James R. 
Rating:
5.0

Customer did not leave a comment.

VINCENT Q.  |  First Impressions 
Rating:
5.0

No issues. Service was convenient and extremely courteous!

James R. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

KEITH F.  |  First Impressions 
Rating:
5.0

I have used this storage facility many times over the last many years and always return if I require storage needs. The staff is always professional, helpful, and in a good mood. It has always been a pleasure to deal with the employees and the facility is always clean. Thanks, and great job.

William E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CELES M.  |  Overall Experience 
Rating:
5.0

Professional PERIOD Very helpful Also very knowledgeable Continue the high standard of EXCELLENCE!!! Bishop K.R.Jackson

Kenneth J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINGER M. 
Rating:
5.0

Excellent management and staff. Always so helpful! They really maintain the property well. I would definitely use this facility again

Mara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

I am not sure?! Sid is absolutely marvelous. I think he has two other brothers and is a set of triplets LOL. I have seen him clean a vehicle on return, handle a customer, and help me navigate through the return process cool as a cucumber. I can tell he takes great pride in making sure he represents the company well. He always is neatly dressed, he keeps everything neat and well-kept. From the vehicles to the premises, I can tell he is a dedicated worker and he really has been the selling point for me. Not to mention he is very well mannered and that is unheard of in this day and age. He shows true concern when you aren't clear on the directions to explain without making you feel like you're a fuddy-duddy. It is definitely too much information, but I have to share. I was coming back from bereavement after losing my father and I didn't know if I was coming or going. This is about the third time I've rented and not even moved anything. He was quite understanding and honest unlike another U-Haul dealer I had gone to. All Thanks to Sid

Lillian S. 
Rating:
5.0

This was the absolute best u-haul facility It is run by a staff of professional customer oriented personnel. Security and cleanliness are second to none. This facility is the best in Okaloosa County and I will use them again.

John S.  |  Overall Experience 
Rating:
5.0

Will not go anywhere else excellent customer service always.

Donna C.  |  First Impressions 
Rating:
5.0

Thank you. It was always clean, and ready to use. I recommend U-HAUL.

alexandra b.  |  Overall Experience 
Rating:
5.0

Need longer access hours

FRANCIS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachel r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie W.  |  Overall Experience 
Rating:
5.0

I have used this facility many times over the years and always keep coming back. Sonni is always great.

William E.  |  First Impressions 
Rating:
5.0

Very helpful reserving a unit and helping movers pull truck in

John C.  |  First Impressions 
Rating:
5.0

I was sent a different location to pick up the van. When I arrived, via Uber, I was told the van was at a location a couple miles away. It would have been nice to have received a message telling me that. I had to get two Uber rides because of this. Other than that, everything else was fine.

Scott D. 
Rating:
4.0

Customer did not leave a comment.

NATARSHA T.  |  Overall Experience 
Rating:
5.0

Nothing, I have been using U-Haul services for several years.

Alonzo B. 
Rating:
5.0

Excellent service by office personnel will not go any other place.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
4.0

Mike was very helpful & nice & accommodating. Thank you much Mike!

janet b.  |  First Impressions 
Rating:
5.0

Thanks for everything

MARK R.  |  Overall Experience 
Rating:
5.0

A little mix up on the extension time of return, but it was worked out. The manger was very nice and friendly,

Sharon C.  |  First Impressions 
Rating:
5.0

Everybody I dealt with at Uhaul was fantastic. Friendly. Super helpful.

Thomas G. 
Rating:
4.0

Unit had a roach and rat problem which was partially addressed

SHARON D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

the people who run this place are amazing!!!! always willing to go above and beyond to help you out. always and will remain to recommend buisness to this location.

Scott Y W.  |  Overall Experience 
Rating:
5.0

Thank you. I will feel safe using your office again for my storage needs in the future.-Sonya Lynch

Sonya L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawnette M. 
Rating:
5.0

Everyone was amazing from start to finish on phone, pickup and drop off it was a wonderful experience! I highly recommend uhaul to everyone!

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

More Pick Ups and Cargo Van

Jordan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifford K. 
Rating:
5.0

Súper bien el servicio de Sid el muchacho que trabaja ahí muy hamable excelente 5 estrellas

Antonio R.  |  First Impressions 
Rating:
5.0

I had to use this location after Corp not scheduling my pickup in Crestview. I made the reservation on Monday and was confirmed but never scheduled. The workers at the ANS Tactical were wonderful but the overall exp Ien was was atrocious. I will be using others options after this experience.

Hugh H. 
Rating:
5.0

Check in was a pleasant experience

Perry L. 
Rating:
5.0

Incredibly helpful. Helped me get the best deal I could

Aaron S.  |  First Impressions 
Rating:
5.0

Nothing. They were friendly timely and professional

TERRY O. 
Rating:
4.0

Customer did not leave a comment.

Nezelette R.  |  First Impressions 
Rating:
5.0

That's absolutely the best Uhaul I've been visiting, all crew are absolutely amazing, Sid is super kind person, best U-HAUL store ever :)

Rodrigo M. 
Rating:
5.0

Customer did not leave a comment.

LizaJane J. 
Rating:
5.0

Mike was outstanding..very knowledgeable and helpful. Will be back again!

Windham P. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

This U-Haul location is simply the best, always friendly, always helpful, and most importantly, always on time with an answer!

Patrick B. 
Rating:
5.0

Hands down THE BEST UHaul experience I have ever had! Online process was very streamlined and extremely user friendly! Pickup and dropoff instructions were on point and easy as well. The truck was the cleanest one I have ever been in. Front desk staff gentleman was courteous and super non-judgmental towards me when I forgot the lockbox code! I will definitely use this location again and will refer to everyone! Thank you!

Julie G. 
Rating:
3.0

My experience was not too good. They did not have my van. After it was clear it would not be there, they sent me over to another close by u-haul. They had one and only one vehicle. The issue I have is that there were no vehicles. I would have not gone to u-haul given it is only a storage place. Up in the Maryland store there were a lot of different vehicles. Next time I am in a quick need to move items, I will go across the street to the penske office. They had a lot of vehicles. They are still in the rental business.

Richard P. 
Rating:
5.0

Sid Shakel was very nice,friendly, and helpful. Fast service.

Shakyra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Z. 
Rating:
5.0

The staff at this U-Haul location are the best at customer service - I also store here.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Rhoda K. 
Rating:
5.0

Nothing! I've always had a great experience here!

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Soni, Mike and the entire team was responsive and helpful. Delivered on promises. 10stars!

DANIEL W.  |  First Impressions 
Rating:
5.0

Flexible, helpful, considerate.

Clint J.  |  First Impressions 
Rating:
5.0

Service was exceptional! The staff was friendly, helpful with our needs, and prompt.

Audrey B. 
Rating:
5.0

The young man that handled my contract, pickup, and drop-off was stellar! He was professional, clear and friendly. I wasn't the best customer as I was in a hurry but it never phased him... He picked up on my subtle ques and adjusted appropriately. Seriously, pay attention to these kind of employees. They have they "it" factor that makes me want to come back to U-Haul over Ryder. Thank you for training him well. It made a stressful day better. Respectfully, Bruce Turner

Bruce T. 
Rating:
5.0

Mike is the man

MARK R. 
Rating:
5.0

Customer did not leave a comment.

BERTINE JOSEPH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Vicky B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Tag/wire tie wasn't removed. Snipped wire tie to gain initial access.

Ross G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Very polite people.

vivian R. 
Rating:
5.0

Great customer service. No changes needed.

Mindy R. 
Rating:
5.0

Always a great experience!

Angela S. 
Rating:
5.0

Everything went great and as expected!

Peggy B. 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annamaria M. 
Rating:
5.0

Customer did not leave a comment.

Heather S.  |  First Impressions 
Rating:
5.0

Very nice people.

Thomas E. 
Rating:
5.0

Very difficult to extend return time both online and on the phone. Unable to get through.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Debora A. 
Rating:
5.0

Customer did not leave a comment.

JACOB P. 
Rating:
5.0

Everything was the best I could of asked for. All of my questions were answered. Great jobs!!

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Shanna P. 
Rating:
5.0

Customer did not leave a comment.

KAREN SUE L. 
Rating:
5.0

The staff was very helpful friendly. They showed me the unit I reserved to made sure the unit was big enough for what I needed.

Ronald W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brant M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Everyone was so welcoming . Everything was done in decent and in order. Everything went very smoothly. Thank you uhaul.

GWENDOLYN B.  |  First Impressions 
Rating:
5.0

The owner was prompt & thorough in checking us in & out. Highly recommend!

Brian K. 
Rating:
5.0

Awesome U-Haul team! They made the move much easier!

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo M. 
Rating:
5.0

The rental transaction went smoothly and customer service was spot on from our face to face interaction to the call to 1-800 # due to issue with my smart phone. Perfect service all the way around.

MITCHELL H. 
Rating:
1.0

Wouldn't answer phone. Bad customer service

JENNA J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Freddie C. 
Rating:
5.0

Great staff and friendly. Always ready to help with your needs..

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Thanks, Mike!

Sarah Ann W. 
Rating:
5.0

Customer did not leave a comment.

Lillian S. 
Rating:
5.0

The staff was awesome. Great rental experience.

Michael H. 
Rating:
5.0

A great experience, with a very helpful UHaul rep leading to a smooth move!

Glen M. 
Rating:
5.0

Customer did not leave a comment.

Lin-Chiang T. 
Rating:
5.0

Customer did not leave a comment.

Katy L. 
Rating:
5.0

Customer did not leave a comment.

Joneal A. 
Rating:
5.0

I had the Best Customer Service Ever!!! The place was Extremely Clean and the whole Staff was Friendly and Very Helpful and Went Above and Beyond to help not only myself but a customer who walked in the door after me and they didn't even have a reservation like I did! Thank you so Much!

Oy B. 
Rating:
5.0

Mike was very helpful even though they were having internet connection issues.

jan M. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

nothing

James B. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo M. 
Rating:
5.0

Customer did not leave a comment.

Alejandra F. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

STACIELYNN R. 
Rating:
5.0

The best U-Haul ever, Sid is super nice, kind and respectful person, all the time very responsible and fast when I have to rent the utility trailer, definitely that's the best U-Haul store

Rodrigo M. 
Rating:
4.0

Mileage charge being averaged before driving

Anthony B. 
Rating:
4.0

One difficulty was that it is gated and I didn't know where to park the truck for drop off. I ended up parking in front of the office in a grassy area and then confirm that it was OK, which the personnel said that it would be fine. I think they need better signage and labeling as to where you're going to park at this facility.

ROBERT D. 
Rating:
5.0

The owners and staff couldn't have been more helpful. If we needed a broom or access to the dumpster, they were right there and offered advice on how to move in more easily. I left another facility to come to this one because of their family friendly atmosphere and the price.

cheryl c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
5.0

Extremely helpful and efficient staff. The storage facility is first class in all categories. The connectivity between uhaul to uhaul facilities is very proficient.

JOHNDUANE S. 
Rating:
5.0

Customer did not leave a comment.

Mychal E. 
Rating:
5.0

Very friendly went above and beyond to make sure we had everything we needed. You will not be disappointed.

Kimberly W. 
Rating:
5.0

You should always let the customer know that the dolly isn't included with the truck.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Everything was A1 service.

Jeanne B. 
Rating:
5.0

Thank you so much to everyone at the Fort Walton Beach U-Haul and Storage. It was a hectic day, but thanks to everyone at U-Haul on Mary Esther Cutoff, they made it a smooth, stress-free day. The staff was so kind and helpful. The van was clean and ready to go when we arrived to pick it up. And the drop-off was easy. The storage unit was also clean and conveniently located. We would recommend the Mary Esther Cutoff U-Haul and Storage to anyone! Thank you again to your entire team! We appreciate you!

Susanna L. 
Rating:
3.0

You could let potential customers know that the insurance comes at a daily rate.

Jawnn Y. 
Rating:
5.0

Turning in the equipment was super fast and easy

Joshua F. 
Rating:
5.0

Nothing. The service was great. Highly recommend this facility to anyone.

Eric E. 
Rating:
5.0

Mike was awesome!

VICTOR M. 
Rating:
5.0

Sonnie, Mike, Sid......everyone at this location were totally awesome and professional. Highly recommend. A great...simless move.

Carlos Z. 
Rating:
5.0

Customer did not leave a comment.

Bruno B. 
Rating:
5.0

Great service, great guyvworking. Thank you for your help.

Zachery L. 
Rating:
5.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Milta G. 
Rating:
5.0

Customer did not leave a comment.

Tristan S. 
Rating:
3.0

Super friendly and helpful Owners

Clark T. 
Rating:
5.0

Every thing went well

Jack P.  |  First Impressions 
Rating:
5.0

The friendliest staff around when I was searching for a storage facility in the area (to include Destin) - accommodating in my endeavor to purchase a unit - the hours are great

Patricia Ann G.  |  First Impressions 
No reviews have been submitted for this location.

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