Customer Reviews for U-Haul Moving & Storage of Fort Walton

1,062 reviews

395 Mary Esther Cut Off NW   Fort Walton Beach, FL 32548
(Behind Whataburger)

(850) 862-4663

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(850) 862-4663

395 Mary Esther Cut Off NW
Fort Walton Beach, FL 32548
(Behind Whataburger)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

More Pick Ups and Cargo Van

Jordan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifford K. 
Rating:
5.0

Súper bien el servicio de Sid el muchacho que trabaja ahí muy hamable excelente 5 estrellas

Antonio R.  |  First Impressions 
Rating:
5.0

I had to use this location after Corp not scheduling my pickup in Crestview. I made the reservation on Monday and was confirmed but never scheduled. The workers at the ANS Tactical were wonderful but the overall exp Ien was was atrocious. I will be using others options after this experience.

Hugh H. 
Rating:
5.0

Thank You..... I was very happy with the services provided.

WILLIAM W.  |  Overall Experience 
Rating:
5.0

Check in was a pleasant experience

Perry L. 
Rating:
5.0

Sonni and her husband are wonderful people to do business with. They are both friendly, kind, and helpful. It really was nice doing business there, just a warm and welcoming atmosphere. Would definitely recommend them.

Pam O.  |  Overall Experience 
Rating:
5.0

Incredibly helpful. Helped me get the best deal I could

Aaron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamie L.  |  Overall Experience 
Rating:
5.0

Nothing. They were friendly timely and professional

TERRY O. 
Rating:
4.0

Customer did not leave a comment.

Nezelette R.  |  First Impressions 
Rating:
5.0

That's absolutely the best Uhaul I've been visiting, all crew are absolutely amazing, Sid is super kind person, best U-HAUL store ever :)

Rodrigo M. 
Rating:
5.0

Customer did not leave a comment.

LizaJane J. 
Rating:
5.0

What a great u haul location! Very clean! Courteous staff always! Thank you and if I need y’all again, I’ll be back! Beverly Phillips

beverly p.  |  Overall Experience 
Rating:
5.0

Some of the nicest people you will ever meet!

ROBERT J.  |  Overall Experience 
Rating:
5.0

Mike was outstanding..very knowledgeable and helpful. Will be back again!

Windham P. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

bruno b.  |  Overall Experience 
Rating:
5.0

Sonny and her crew are awsome people! Will rent from there when needed!

JOSEPH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton M.  |  Overall Experience 
Rating:
5.0

All staff was very friendly and helpful!

Jason M.  |  Overall Experience 
Rating:
5.0

This U-Haul location is simply the best, always friendly, always helpful, and most importantly, always on time with an answer!

Patrick B. 
Rating:
5.0

Hands down THE BEST UHaul experience I have ever had! Online process was very streamlined and extremely user friendly! Pickup and dropoff instructions were on point and easy as well. The truck was the cleanest one I have ever been in. Front desk staff gentleman was courteous and super non-judgmental towards me when I forgot the lockbox code! I will definitely use this location again and will refer to everyone! Thank you!

Julie G. 
Rating:
3.0

My experience was not too good. They did not have my van. After it was clear it would not be there, they sent me over to another close by u-haul. They had one and only one vehicle. The issue I have is that there were no vehicles. I would have not gone to u-haul given it is only a storage place. Up in the Maryland store there were a lot of different vehicles. Next time I am in a quick need to move items, I will go across the street to the penske office. They had a lot of vehicles. They are still in the rental business.

Richard P. 
Rating:
5.0

Sid Shakel was very nice,friendly, and helpful. Fast service.

Shakyra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gonzalo Z. 
Rating:
5.0

The staff at this U-Haul location are the best at customer service - I also store here.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhoda K. 
Rating:
5.0

The staff was super helpful and understanding of our situation. If we have to store stuff again I would go here. Great storage facility!

Jacob B.  |  Overall Experience 
Rating:
5.0

Nothing! I've always had a great experience here!

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

LENNIE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Soni, Mike and the entire team was responsive and helpful. Delivered on promises. 10stars!

DANIEL W.  |  First Impressions 
Rating:
5.0

Flexible, helpful, considerate.

Clint J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Izayaih T.  |  Overall Experience 
Rating:
5.0

Service was exceptional! The staff was friendly, helpful with our needs, and prompt.

Audrey B. 
Rating:
5.0

The young man that handled my contract, pickup, and drop-off was stellar! He was professional, clear and friendly. I wasn't the best customer as I was in a hurry but it never phased him... He picked up on my subtle ques and adjusted appropriately. Seriously, pay attention to these kind of employees. They have they "it" factor that makes me want to come back to U-Haul over Ryder. Thank you for training him well. It made a stressful day better. Respectfully, Bruce Turner

Bruce T. 
Rating:
5.0

Mike is the man

MARK R. 
Rating:
5.0

Customer did not leave a comment.

BERTINE JOSEPH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Vicky B. 
Rating:
5.0

Thank you so much for everything 😊

Deamarshea W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Sonni is an amazing manager. She was so helpful and kind and was compassionate. Sonni went the extra mile when a moving van backed into me at a local storage facility nearby.. Mike was very difficult after I moved the first load in. Folks are living in some of the units. Drinking, partying inside the units, a neighborhood goat & other animals got inside the fencing at night; it was surprising & so funny. The 1st van i rented from Sid had been in an accident & the rear doors wouldn't open so I could not load it easily. Sonny adjusted the rental charge and safely stored my bike while I was moving out. Staff cleaning the bathrooms & facilities do an exceptional job and are very heloful & friendly too.

Debra S.  |  Overall Experience 
Rating:
5.0

Sunny and Mike are awesome friendly people. Scooter is a great asset to that location. Very friendly and great place to use. Will reccomend and use again.

Joe H.  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful staff on site and always willing to help

ERIK L.  |  Overall Experience 
Rating:
5.0

Tag/wire tie wasn't removed. Snipped wire tie to gain initial access.

Ross G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

The most friendly and professional staffs make you feel like you at home.

BRENDA B.  |  First Impressions 
Rating:
5.0

Came a few minutes after closing and they stayed and helped us…,great service!

LENNIE F.  |  First Impressions 
Rating:
5.0

Very polite people.

vivian R. 
Rating:
5.0

Great customer service. No changes needed.

Mindy R. 
Rating:
5.0

Always a great experience!

Angela S. 
Rating:
5.0

Excellent service

ANTHONY W.  |  Overall Experience 
Rating:
5.0

Everything went great and as expected!

Peggy B. 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annamaria M. 
Rating:
5.0

Customer did not leave a comment.

Heather S.  |  First Impressions 
Rating:
5.0

Very nice people.

Thomas E. 
Rating:
5.0

Very difficult to extend return time both online and on the phone. Unable to get through.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Debora A. 
Rating:
5.0

Customer did not leave a comment.

JACOB P. 
Rating:
5.0

Everything was the best I could of asked for. All of my questions were answered. Great jobs!!

Ronald W. 
Rating:
5.0

Run by the same people for years. They maintain high standards knowing they will be there year after year. Same employees, which tell you they treat employees well. Clean, and well kept up. Have recently left the area, so closed out my account, but if I came back, they would be the first storage facility I would contact.

Jade E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanna P. 
Rating:
5.0

Customer did not leave a comment.

Shawnalee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN SUE L. 
Rating:
5.0

The staff was very helpful friendly. They showed me the unit I reserved to made sure the unit was big enough for what I needed.

Ronald W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brant M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Soni and her staff are great. Always willing to help and go the extra mile for customers.

Michael H.  |  First Impressions 
Rating:
5.0

Everyone was so welcoming . Everything was done in decent and in order. Everything went very smoothly. Thank you uhaul.

GWENDOLYN B.  |  First Impressions 
Rating:
5.0

The owner was prompt & thorough in checking us in & out. Highly recommend!

Brian K. 
Rating:
5.0

Awesome U-Haul team! They made the move much easier!

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

ORANDO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrigo M. 
Rating:
5.0

The rental transaction went smoothly and customer service was spot on from our face to face interaction to the call to 1-800 # due to issue with my smart phone. Perfect service all the way around.

MITCHELL H. 
Rating:
1.0

Wouldn't answer phone. Bad customer service

JENNA J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Freddie C. 
Rating:
5.0

The entire staff is Awsome. To know my name and politely greet me with my name makes me feel totally special. Im sure they do it for everyone but that is key! Customer satisfaction!!!!!!!!!!!

JOSEPH G.  |  First Impressions 
Rating:
5.0

Great staff and friendly. Always ready to help with your needs..

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Sonni went above and beyond to provide the best service. I highly recommend this storage facility

Oscar C.  |  Overall Experience 
Rating:
5.0

Thanks, Mike!

Sarah Ann W. 
Rating:
5.0

Customer did not leave a comment.

Lillian S. 
Rating:
5.0

Customer did not leave a comment.

GERVACIO E.  |  Overall Experience 
Rating:
5.0

Very nice people and helpfull

Donna C.  |  Overall Experience 
Rating:
5.0

The staff was awesome. Great rental experience.

Michael H. 
Rating:
5.0

A great experience, with a very helpful UHaul rep leading to a smooth move!

Glen M. 
Rating:
5.0

I have had my thing stores for 3 years and 8 month i was sup to have a person one of my friends to look when it got pack well that person suddelig had a doc app so they help me to take pic and so on sins i am 2000 miles away mike and soni are alway very elpfulll thanks for all the help

linda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lin-Chiang T. 
Rating:
5.0

Customer did not leave a comment.

Katy L. 
Rating:
5.0

Customer did not leave a comment.

Joneal A. 
Rating:
5.0

Customer did not leave a comment.

Alene Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edwin m.  |  First Impressions 
Rating:
5.0

I had the Best Customer Service Ever!!! The place was Extremely Clean and the whole Staff was Friendly and Very Helpful and Went Above and Beyond to help not only myself but a customer who walked in the door after me and they didn't even have a reservation like I did! Thank you so Much!

Oy B. 
Rating:
5.0

Mike was very helpful even though they were having internet connection issues.

jan M. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

nothing

James B. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo M. 
Rating:
5.0

Customer did not leave a comment.

Alejandra F. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

STACIELYNN R. 
Rating:
5.0

The best U-Haul ever, Sid is super nice, kind and respectful person, all the time very responsible and fast when I have to rent the utility trailer, definitely that's the best U-Haul store

Rodrigo M. 
Rating:
4.0

Mileage charge being averaged before driving

Anthony B. 
Rating:
4.0

One difficulty was that it is gated and I didn't know where to park the truck for drop off. I ended up parking in front of the office in a grassy area and then confirm that it was OK, which the personnel said that it would be fine. I think they need better signage and labeling as to where you're going to park at this facility.

ROBERT D. 
Rating:
5.0

Mike was very friendly. The storage units are clean. Thank you

Brian C.  |  First Impressions 
Rating:
5.0

The owners and staff couldn't have been more helpful. If we needed a broom or access to the dumpster, they were right there and offered advice on how to move in more easily. I left another facility to come to this one because of their family friendly atmosphere and the price.

cheryl c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
5.0

Extremely helpful and efficient staff. The storage facility is first class in all categories. The connectivity between uhaul to uhaul facilities is very proficient.

JOHNDUANE S. 
Rating:
5.0

Customer did not leave a comment.

Mychal E. 
Rating:
5.0

Very friendly went above and beyond to make sure we had everything we needed. You will not be disappointed.

Kimberly W. 
Rating:
5.0

You should always let the customer know that the dolly isn't included with the truck.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Everything was A1 service.

Jeanne B. 
Rating:
5.0

Thank you so much to everyone at the Fort Walton Beach U-Haul and Storage. It was a hectic day, but thanks to everyone at U-Haul on Mary Esther Cutoff, they made it a smooth, stress-free day. The staff was so kind and helpful. The van was clean and ready to go when we arrived to pick it up. And the drop-off was easy. The storage unit was also clean and conveniently located. We would recommend the Mary Esther Cutoff U-Haul and Storage to anyone! Thank you again to your entire team! We appreciate you!

Susanna L. 
Rating:
3.0

You could let potential customers know that the insurance comes at a daily rate.

Jawnn Y. 
Rating:
5.0

Turning in the equipment was super fast and easy

Joshua F. 
Rating:
5.0

Nothing. The service was great. Highly recommend this facility to anyone.

Eric E. 
Rating:
5.0

Mike was awesome!

VICTOR M. 
Rating:
5.0

The equipment was unmatched.. Absolutely perfect, thank you

Richard C.  |  First Impressions 
Rating:
5.0

Sonnie, Mike, Sid......everyone at this location were totally awesome and professional. Highly recommend. A great...simless move.

Carlos Z. 
Rating:
5.0

Customer did not leave a comment.

Bruno B. 
Rating:
5.0

Great service, great guyvworking. Thank you for your help.

Zachery L. 
Rating:
5.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Milta G. 
Rating:
5.0

Customer did not leave a comment.

Tristan S. 
Rating:
3.0

Super friendly and helpful Owners

Clark T. 
Rating:
5.0

Customer did not leave a comment.

Chansanom F. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Nothing. Mike and crew there were extremely accommodating and helpful. I will be sending additional business their way with great confidence that my friends and business associates will be well taken care of. Congratulations on outstanding team!

Robert M. 
Rating:
5.0

N/A

Edwin E. 
Rating:
5.0

Alway very friendy always take time for you

linda s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Awesome and Mike and Sunny were wonderful 😁

Kirt C. 
Rating:
5.0

Customer did not leave a comment.

Cindy D. 
Rating:
4.0

Customer did not leave a comment.

kathy A. 
Rating:
5.0

Nothing

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Gaye Z. 
Rating:
5.0

Stay the same

Robin G. 
Rating:
4.0

Customer did not leave a comment.

Jolene C. 
Rating:
5.0

Very professional very helpful

Jim E. 
Rating:
5.0

Have rented at this location before...very friendly, very helpful, will rent again.

Donna H. 
Rating:
5.0

Every thing went well

Jack P.  |  First Impressions 
Rating:
5.0

The friendliest staff around when I was searching for a storage facility in the area (to include Destin) - accommodating in my endeavor to purchase a unit - the hours are great

Patricia Ann G.  |  First Impressions 
Rating:
5.0

Service was fast and friendly. The staff made the whole experience very easy.

ROBERT J.  |  First Impressions 
No reviews have been submitted for this location.

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