Customer Reviews for U-Haul Moving & Storage of Fultondale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fultondale

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Libba H. on

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Good experience! Good price. Good service.

Tadd P. on

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Tammy was wonderful! She made pick up and drop off easy. She even looked out for me when I left a purchase sitting on the counter as I walked off.

Kristan C. on

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representative was very rude! will never visit this location again! and i was over charged

Deborah B. on

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Jeremy H. on

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Demetrius D. on

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Sherita D. on

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The staff was helpful friendly and professional. I will definitely recommend this location and use them again in the future.

Layne W. on

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You charged us for extra mileage after changing the pickup location.

Audrey N. on

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Christopher S. on

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Shaunte G. on

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Truck was clean but didn't drive good.

JAMES M. on

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Excellent service

Son Huy L. on

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joseph T. on

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Just keep up what you're doing. Great service

John B. on

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Employees and faculty top notch. Your reservation and computer systems are Stone Age. Nightmare to rent a trailer. 30 minutes plus every time. You need competition

William B. on

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I had reservations for a unit they lost it and had to get another one and pay more money

Darold M. on

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You have GREAT personnel at this location! Excellent customer service! They make it a pleasure doing business with U-Haul!

Paul R. on

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Phillip S. on

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Nothing at all rented one of your brandnew vans made by ford cold air smooth ride thankyou very much cheaper tha renting a car at enterprize

Kimberly F. on

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The people were friendly and the truck was fine. However, I booked this 3 weeks in advance, less than 24 hours before pick-up I was messaged that a 20 foot was not available at noon when I requested @ the 280 Mt.Brook location I requested. I agreed to take a 26 foot since that was the only truck available at noon. I woke up the next day (Sept 28th) to a text from UHaul that my truck would not be at the 280 location that I had to go to the Fultondale location 40 minutes away. I called both locations and the 1-800 number to complain but got hung up on several times. It was a MAJOR INCONVENIENCE TO HAVE TO DRIVE 40 MINUTES THERE AND BACK THE MORNING WE WERE MOVING TO TAMPA. Very unprofessional when just the day before it was ALL confirmed!! The Fultondale location was very friendly, however, the computer was very slow and took 45 minutes to check-out. When I got the keys to the truck, it was lodged between a telephone pole and a huge ditch, I had to walk back and get someone to pull it out which took over 15 minutes. In all, I had to drive 40 minutes there and back and it took over an hour at the location. This was almost 2 1/2 hours consumed on the morning I was trying to pack and move 500 miles away. Again, very frustrating & unprofessional.

Ronald W. on

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Sales agents were cooperative and explained alternative choices along with pricing, in order to recommend the best equipment for the job.

Stewart S. on

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Deon S. on

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Update computer system! The employee was awesome but it took 2 hours to check in because of technical difficulties! This has happened the past 3 times I've rented a truck from this location!

Chrystinique G. on

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Make sure computer are up and running so that employees can better serve customers.

Anna J. on

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Customer did not leave a comment.

Tarell C. on

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Did not make vehicle dirty we cary everything in containers and we do this 7 to 10 times a year with this company. The van was covered in bugs when I picked it up. But did not pose a problem, until I was charged 25.00 for cleaning... What the world?

Donna G. on

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The service was easy and fast.

cortney j. on

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Horrible customer service would not recommend! Cameras were not working properly!!

James R. on

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I was set to pickup Saturday truck was not there...first location was close missed out on moving lost money!!

Jon N. on

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staff very helpfull had me on my way quickly. Cudos

KAREN S. on

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The lady at the Fultondale, AL location was very helpful and it was very easy signing up to rent a space for our camper. We chose this location because we could not find a flat concrete pad.

Serene J. on

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When I arrived, I was greeted by Corinthea. She was amazing. She was able to help be with an issue I had earlier that day as well as provided me with additional assistance with my original reservation. I highly recommend this location.

Janice P. on

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When I arrived at this location, the lady at the desk was apparently on a personal call. She did ask if I needed assistance. I gave her my name and explained that I had a reservation. She continued with both tasks, gave me a card, and told me to follow the instructions. She sent a link to my cell phone. I was supposed to upload pictures of my driver license to the site link. This may have been simple for "tech savvy" customers. The agent was still on the phone while I unsuccessfully tried to follow upload instructions. I needed to get my moving chores started, and asked if I had to use this link. She apparently misunderstood and told me if I didn't upload my license I couldn't rent the van. When I tried to tell her I was having no success, she repeated that I couldn't rent the van if I didn't upload my license. She was becoming louder and exasperated, and I was becoming impatient and angry. I finally made her understand that I had TRIED to upload the photos of my license that I had taken. She finally took my phone and after a few minutes succeeded. We were both upset. I felt that my time had been wasted. I would have preferred to be asked if I could wait a moment before we began this confusing process. Alternatively, if the call was personal and not emergent, she could have explained to that party that she had a customer and would need to call back. This experience left me with the firm notion that I would never rent from U-Haul again. This was NOT my first time to rent from U-Haul, and my previous experiences were positive. Customer service rating is "ZERO".

Shannon M. on

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Fantastic! The lady who helped us check out and hook up the Uhaul trailer was wonderful. She got us in and out quickly and with a great attitude.

David K. on

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All was great.

Joyce R. on

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Staff always courteous

Briana G. on

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The general manager at this location assisted me today and seemed like a regular employee, Mercedes wasn’t friendly at all and dressed way too relaxed to be in a working and retail environment. Her attitude wasn’t please t either she honestly seemed as if she didn’t want to be bothered. The regular employees are normally nice at this location, for that reason I choose to handle my rental ventures there but I will not be going back.

DEBRA J. on

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I really had a great experience with the u-haul truck rental in fultondale 2day.Customer service was A-1 as well as the truck I rented..and last but not least ..... the price of the rental was very affordable!!!

Tiffany H. on

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I really can’t complain about anything. Everything was fast and easy. The customer service was good as well.

Roger A. on

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Customer did not leave a comment.

stanley b. on

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Agents very helpful.

Daniel R. on

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Karen B. on

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All of the staff was courteous and very helpful. Great layout of facility. Easy to maneuver between units and Unit stayed dry during thunderstorms. Great job, Fultondale U-Haul Storage Team!!!

David K. on

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Very friendly & helpful staff.

Christine L. on

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Customer did not leave a comment.

Sonya E. on

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No comment

Ryan M. on

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Customer did not leave a comment.

BILLY H. on

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Barry W. on

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The staff and location were great and get high marks. However, condition of the pick up truck was below standards I've experienced with Uhaul--- ran as if it had a bad fuel injector; low oil pressure warning came on...checked oil level and dip stick showed no oil...I put oil in truck and Uhaul would not reimburse.

Vignesh N. on

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Customer did not leave a comment.

Mohamed H. on

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I requested a 15 feet >> got a 20 feet I requested 12 pack pads >> got only 6 and got penalized for not returning 12, and charged me extra $60. I received a phone call from a uhaul office requesting my credit card information claiming that I didnt pay for one of the servi9and when I asked her to wait till I get to my destination, she got very angry tu and said either I pay now on the phone or she would report it stolen and hang up. When the drop off location tried to help to settle all these issues, the person in the pickup location continued to be very rude and hung up in his face. The equipments are excellent though , and that is what the one star for. NEVER AGAIN .

David F. on

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Jacquelyn C. on

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davis N. on

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trailers need tiedown brackets added halfway up on walls.

Danny P. on

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First, the customer service are this location is terrible. The lady at the desk only used as few words as possible. She seemed to really hate her job. Second, The Uhaul I rented had an oil change reading when I got it, and it drove like it needed maintenance. The engine sounded like it was pulling a lot, but it was completely empty. And it uses gas like it was pulling a lot even while empty. I had traveled four miles to get to my apartment before loading and the vehicle used 2 gallons of gas. In total I traveled 14 miles before returning the vehicle. Do the math. Lastly, I returned the vehicle and I was charged a cleaning fee when there was nothing visible in the vehicle. I called to complain about my experience and the same rude employee said there was stuff on the floor that she had to sweep. What she swept, I don't know... she said she had pictures and I said I'd like to see them. She said they are in the system, and she can't access then. I'm calling her corporate office. This experience is the worst I've had with uhaul.

Gregory F. on

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Nothing Mercedes is the best!! Always takes care of me that's why this is the only location I use!

shealyn B. on

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Mercedes was wonderful to work with. Very friendly and pleasant! The truck was very clean and ran perfectly. The entire experience was very relaxed and stress free. Very easy to get in and out of, even with a big truck. Highly recommended location!

shelley S. on

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when we went to Pick up the equipment, the trucks were parked so close together that the mirrors almost touched. We took pictures for proof. The engine light came and stayed on and know one thought it was important to document. We took pictures for proof.

Luann P. on

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Van was very dirty inside and out, couldn’t even see out the window

Iman A. on

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Kristy D. on

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Donna B. on

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Michael P. on

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Equipment - Truck had ashes in the ash tray. Door was extremely hard to close. Mirrors would not stay adjusted. Truck pulls to the left; assume alignment. Location - Personnel were very helpful and professional. Site was clean and easy to conduct business.

RAY L. on

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I used U Haul location on Carson Road . The agent made the arrangement in order for me to leave the vehicle at that location. Very attentive and helpful. A pleasant experience.

Terry T. on

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Corinthia was very helpful. She even moved some equipment to help me get backed out.

TERRI P. on

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Janey E. on

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ALISHA D. on

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Bonnie G. on

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Next time I’m renting a mover to help. That’s part of the offer

CHARENESHIA M. on

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jay H. on

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Great customer service. Friendly staff and clean equipment. Great job Fultondale U-Haul. Keep doing what you do.

sheila s. on

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The cashier was the best she was the best i always have good experience with this u haul ...

Michael B. on

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Office staff needs to be trained and would help to leave the ghetto trash in the GHETTO

Amanda G. on

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Mercedes stayed a little later than normal to help me finish up my contract. She was very kind and helpful.

Karen B. on

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I already have one unit but needed another. They were able to accommodate me. Great Job, Fultondale!!! Another satisfied customer.

GLEN T. on

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Everything from customer service through equipment was excellent.

Anthony M. on

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David H. on

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David H. on

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Brenda K. on

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First time storage use and I was not disappointed

KATRINA H. on

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Everything is perfect and excellent customer service!

Karen B. on

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The associate on duty was very polite and helpful. Storage Unit was clean and ready for me to move in all my stuff.

james L. on

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Holly M. on

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really nothing outstanding

Vicki V. on

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caroline k. on

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Each representative that I had contact with was more than helpful. Always friendly and ready to lend a hand. Never had to wait on any service. 😃

benjamin M. on

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Carolyn L. on

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I did not want to use this location as it was further than others closer to my home and added to the mileage. However, it was fine.

Tiffany B. on

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Corey S. on

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The rental personnel were very professional. However, it takes too long to complete a rental. Too much information gathering and paperwork. I'd prefer the option to sign off on compatibility and liability and rent faster. I don't have an online account. Perhaps that would help.

andrea R. on

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CARL A. on

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3 trailers stolen between midnight and 5 am , one was mine. several changes are needed .1 enter from 7am to max 9 pm . 2 better cameras to show details of persons entering /exiting / tags, reset codes

ELAINE R. on

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For over 5 years I mentioned that the door to my outside facility was broken but it was never fixed.

Brett M. on

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Customer did not leave a comment.

Karen T. on

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Corinthia is a great customer service person. My only problem was with my pick up place. The lady there didn't tell me there was a required lock & she sold me the wrong kind of lock.

Cody C. on

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Extremely kind and understanding. Timothy was awesome!

Scott B. on

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vehicles not in a good location for pickup Not a well planned location..

jordan H. on

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Overall everything was great! The customer service couldn’t be better at this location and they are extremely helpful.

Richard Y. on

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sterling G. on

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Johnny F. on

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John P. on

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christine D. on

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Kristina H. on

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The man at the service desk was very friendly!

Kasey L. on

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The equipment I rented was partially damaged and the pick up location didn’t itemize that a part had damage, leading to the accusation that I was responsible. Luckily drop off understood that and there was no issue.

Janice L. on

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Neil W. on

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I received phone calls at 8:00 A.M telling me I was late. When I arrived, the attendant was rude. The trailer was delivered on the morning of the day it was due yet the attendant wanted to charge me $20.00 for an extra day. I don't consider 57 minutes to be an extra day, especially when part of that 57 minutes is processing and parking the trailer. The trailer is delivered on the morning of the day it is due. The attendant had been notified by phone that I was on the way, also. Perhaps it's her job but she was very rude both on the phone and in person. I refused to pay the $20.00 late fee and have been billed. I will not pay it.

Erica O. on

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Return process completed online

Mickey G. on

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Trailer was dirty inside.

James C. on

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Location had Great, friendly and helpful personnel.

DEFELLUS D. on

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Customer did not leave a comment.

WILLIAM A. on

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shelby G. on

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WILLIAM A. on

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LAURIE H. on

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Everyone was exceptionally helpful, friendly, and patient in assisting me with a very stressful move. Far exceeded my expectations.

WILLIAM A. on

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Chris S. on

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Friendly employee

James Y. on

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Great location, people are super!

rob G. on

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Peterson D. on

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Great experience and friendly staff with knowledge of equipment.

James S. on

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james L. on

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RICHARD W. on

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Very helpful staff.

Mark W. on

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Very easy & organized.

JONATHAN J. on

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I was made a reservation for a pull thru unit to store a trailer and car. When I arrived the lady behind the desk told me no such unit existed and didn't/wouldn't look up my reservation.

CURTIS S. on

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Good

edmond d. on

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Great service, friendly service!!!!!!!!!!!!!!!!!!

April W. on

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Great service

rebecca h. on

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The parking lot is always full of screws, I picked up 10+ just in front of my unit a couple of days ago and took them into the office. Tires aren’t cheap.

FLORINE H. on

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You guys go beyond customer satisfaction, I want to thank you 😊 all. Awesome team!

Christa H. on

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I have no complaints what so ever. The staff were always friendly and worked well with us with anything we needed! I’ll definitely use again when I need another unit!

ALISHA D. on

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GREAT PLACE!!!!!!!!!!!!!