Customer Reviews for U-Haul Moving & Storage of Fuqua

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fuqua

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Yasin P. on

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Customer care at counter. The lady was rude and disrespectful. Otherwise the service was excellent and the truck served us as expected.

Oscar B. on

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Todo exelente

Tony C. on

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overall a satisfactory job done.

anna P. on

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They did absolutely an amazing job! They made me feel welcomed and made sure that I had everything I needed thanks girls!!!

lashonda c. on

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Grace A. on

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24/7 operations

davetta p. on

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Just amazing😀😀😀😀

Diane W. on

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Those girls were perfect Kilunski I can't pronounce or spell her name but amazing

Kathleen E. on

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I was offered a truck with either no license plates or else plates known to belong to a stolen vehicle. When I turned that offer down I was sent to another location. It took 1 1/2 hours for me to get my rental bc the first place had trouble releasing my original order from your computer program. None of the pre check-in info like my uploaded drivers license showed up on your program. I spent the extra time online and had to redo it in person. I think the second location would have been okay if I had started with them, but they couldn’t correct the computer program issues by themselves. Your program needs an override button.

Barton C. on

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Annie M. on

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Convenient, safe and well maintained. Staff was capable and very helpful.

General R. on

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Blanca O. on

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Robert G. on

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Peter S. on

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It would be nice if the girls on the front desk were more cheerful 😀

TERASA C. on

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Good

Luke P. on

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The two ladies working were very sweet and professional. Both were knowledgeable on their jobs and the details involving rentals. Will definitely recommend to others!

Jalanie J. on

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Ashton D. on

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REBEKAH ANN E. on

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Robert B. on

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Everyone was grey nice, and helpful. Staff was very thorough when explaining costs F made the entire experience smooth and easy.

LaQuita F. on

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William D. on

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great experience - all went well

Mallarao D. on

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Stacy A. on

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Nothing! Customer service was EXCELLENT! Very friendly staff!

CODY E. on

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I wasn't informed that you are suppose to take pictures of vehicle, mileage, or gas meter, thankfully i did for my own benefit. I called customer service before i dropped the vehicle off about the delima and STILL got charged for the gas. Im still going through hoops to recieve my money back, but why should a customer have to go through the headache if they would've just done a simple walk around the truck before I signed the contract instead of being clueless and argumentive about the extra charges. Only good thing i can say is the truck I had was clean, experience wise horrible!

Essex B. on

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Some of the office staff members were not professional at times and did not follow through...however the overall experience was good

David B. on

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My reservation was transferred to this location from Wireless Plus 1 when I called UHaul after being unable to pick up my truck (using their 24/7 service) at a time Wireless Plus 1 wasn't open. UHaul's customer service on their phone line was not good. The first lady took my reservation number, put me on hold to check on it, and then...nothing. After a wait, a second lady picked up and we started over. She told me the location hadn't prepped my truck (though they'd had a week to do so) and she transferred my reservation to the Fuqua location - which did great. The 24/7 service deserves special mention here. Wireless Plus 1 had told me I could convert my in-person reservation to a 24/7 reservation to allow me to pick up the truck any time. But when I did that online, it didn't allow me to specify a pickup time prior to that location's 10 AM start time. That would negate the benefit completely. So when I went to pick up the truck at 8:30, the website told me I had a 24/7 reservation but wouldn't let me pick the truck up before 10 AM. Thus the call to customer service, where I was at first told I didn't have a 24/7 reservation (by the 2nd lady) and then when I told her I did per the website, she indicated that Wireless Plus 1 hadn't gotten a truck ready for me (although they did have one in the parking lot). So I don't know if Wireless Plus 1 messed up, if the website messed up, or if customer service messed up. What I do know is that UHaul messed up - though the Fuqua location did great.

elvira L. on

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Buen servicio

Lissette S. on

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Veronica M. on

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gerald B. on

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Ann S. on

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Have more than one person who can service to the customer at a time. The wait time can be a bit long if there is only one individual at the counter.

Jose H. on

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Very helpful

kevin B. on

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IT WASNT LOCATION. UHAUL PERSON NAMED LIZ. LIED TO ME AND WAS RUDE. PLEASE CALL ME KEVIN 713 303 7631

Hector N. on

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Rachel B. on

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Great customer service!!! I called at 10:00 a.m. and they located me a truck I was able to pick up within an hour. The representative also located me a storage unit in the city I was moving to!

Cleofas R. on

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Weekend person was very helpful and courteous. He was able to go out of his way and show me the facilities beforehand. Very pleased with service and location.

Diamond G. on

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Great customer service 👍

Kenneth B. on

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Great and Superb customer service. I like this place

ANGELA C. on

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THE RENT is the only issue I used it for 7 years and it seemed like it went UP every year!!! For the same space! Other then that I would recommend this facility!

CARLOS T. on

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I am highly satisfied

Larry G. on

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I needed a unit temporarily and it served its purpose well. Thnx. One Happy Customer

BRENDA W. on

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I will use yall again and referr yall to my friends and family. I'm very happy. Thank U very much. Happy Cheerful New Year 2019 to yall ♡ Brenda Wakeland 713 825 9105

ROMIE J. on

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I would have stayed, but it became too expensive.

Pedro P. on

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Everything was excellent

Chris A. on

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everyone was very nice, helpful, courteous, and even had friendly chat during visits. everyone was always cleaning equipment and making sure the lot was secure. overall a very clean and professional

MICHAEL A. on

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I had a storage unit there for 9yrs and always had good service.

Sylvester E. on

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The staff was always helpful and friendly..

Melinda D. on

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I thought I would have been staying for a longer period of time, but I did not. During my short time, the staff were beyond helpful and friendly, always. It was a clean and professional.

laura j. on

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A great experience working with U-Haul thanks a satisfied customer.

Gabriela A. on

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Great Service!

Iris V. on

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Very clean, and nice people . Very helpful only thing I didn't like was the hours .. not nice a clean place to leave my stuff .

CURTIS R. on

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Great customer service

sabrina m. on

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Thank you so much for helping with our move y'all made it so easy !!!!

Byran W. on

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The sale rep was very helpful I would recommend this store.

TINA B. on

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Todd my Corp rep is GREAT to work with. He made it really painless.

Naomi G. on

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Awesome people

Dylan G. on

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Excellent service the manager very polite very nice ill recomend this location to my friends excellent

Jamal M. on

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change your site manager !! Not professional says one thing and does another!! Making her own politics for the facility double standards and misleading customers

Rick J. on

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Lovely people lovely Rivera

Stacy S. on

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Friendly, knowledgeable staff at this location.

TERRIE R. on

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Good location; very clean facility with great customer service representatives.

ella b. on

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This Public Storage was very helpful to me assisting me with all of my needs when moving in and out. Very knowledgeable and freindly staff. I would definitely recommend to friends and family.

PHILLIP H. on

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The staff was great but when we removed our belongings there was droppings in the unit.

RICHARD H. on

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We love this place thank you may God bless

Casa J. on

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My experience was great! Thanks Team!

Jesus P. on

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Very nice and caring staff. Excellent service.

Brenda H. on

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They explained everything I didn't know I needed to know. well informative. very friendly and they are very secure asking us as we pulled up what our business was.