Manage on site was very helpful. I don’t know why in the past I have paid 200+ for the same amount of time. Thank for all the help and support.
WINTER SCustomer Reviews for U-Haul Moving & Storage of Fuqua
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mariano was very professional and made sure we was safe.thank you
TABATHA M | Overall ExperienceThat team is also and the General Manger Tristan is Also and Nice and Would like to Tell you guys she's a winner..
Dedrian M | First ImpressionsThe the staff is unorganized and very ghetto.
JAN H | Overall ExperienceI stopped by my unit to clean it up, Tiffany rolled by to check on me and also helped me reserve a truck. The next day I loaded my truck and Jeremy made the move out process fast and easy. Awesome teamwork at that location.
DONALD C | Overall ExperienceEveryone at the office was very friendly and nice. They were exceptional.. You have very good people working at this place. I’m very happy thank you.
Curan A | First ImpressionsTiffany at the Fuqua location was awesome….she went above and beyond to help me out. Tiffany deserves 6 stars
DONALD C | First ImpressionsEverything was great
PAULA C | First ImpressionsTiffany was very nice and helpful and has really good customer service skills
GREGORY C | First ImpressionsTiffany was rude. Made me wait while she/he took people to look at storage room. Would not let me in the gate until she/ he returned. Was very unprofessional acting towards me
Angelica F | Overall ExperienceJeremy was an amazing help
DOMINIQUE M | First ImpressionsJermey with the long hair at the front desk was awesome! He’s got a great attitude and very knowledgeable. Helped us out plenty! Thanks Jermey.
Louis M | Overall ExperienceGreat Service
Mark B | Overall ExperienceThe lady in the front the best
ANGEL J | Overall ExperienceGreat service and facilities up-to-date and clean. I hope you consider tenants that lease with you for extended periods to lower their monthly charges.
CESAR R | Overall ExperienceThe Staff is Excellent, you can see the Team Work. I have used on and off during several needs over the past several years and continue to go back because of the people working there. I value ALL of them and appreciate that there is NO turn over and the Services they provide above and beyond push me to support to anyone and everyone I come in contact with. UHaul should be VERY proud of this group of individuals.
eunice a | Overall ExperienceThe staff was very helpful, considerate and extended kind hospitality to me during my move -in experience. What a great team at this location!
JESSE M | First ImpressionsThis review rating should be based on 1-10 and not yes or no. Outside drive-up units have no light. So bring your own light. Associate did not show sizes of units. So I paid for a unit that was not what I expected when I opened the unit I have since moved out and have rented one climate controlled indoors and bigger for a lot less.
MICHAEL M | Overall ExperienceThis is not Arlene Torres phone number any more I have had this phone for4 months and still getting text from everybody Alene torres
ARLENE T | Overall ExperienceJeremy was very helpful, patient, and knowledgeable
MELANIE O | First ImpressionsI had a great experience renting a storage unit from Jeremy. He was patient, kind, professional, & friendly throughout the entire process. I was stressed, worried and just overwhelmed. He was very responsive to my inquiries, and was efficient and got everything done quickly while still remaining courteous and respectful at all times. I can honestly say Jeremy went above and beyond to help me! I am still moving stuff in the next day and I did see Jeremy maintaining the outside of the facility, he stopped what he was doing and asked if everything was okay and did I need any assistance with anything else with a friendly, while it is raining out. We need more humans like this stand up guy! 5 stars!
Nicole C | First ImpressionsHighly recommend Chris and his team for your storage needs. Our experience with UHaul Fuqua far exceeded expectations.
LTC A | Overall ExperienceI sure will be glad to refer ppl!!Yall don’t know how much I appreciate the support at my worst not having to many more options!!I will always be grateful for U-Haul Services.
PARISH C | First ImpressionsMs Tiffany has the best customer service ever thank you
ANGEL J | First ImpressionsThanks brother can't believe you remembered me ! Awesome.
Edward G | First ImpressionsThe staff are unanimously friendly and respectful, I enjoy my interactions with them..
JONATHAN M | Overall ExperienceThe Manager Tiffany was Wonderful.
BRODERICK A | First ImpressionsManager was extremely helpful and kind. Not the same experience where I picked up my equipment.
Robert D | First ImpressionsI had the pleasure of meeting Jeremy at U-Haul Moving and Self Storage, and I can't say enough good things about him! He is consistently professional, kind, and incredibly helpful. Jeremy always greets everyone with a friendly smile and is willing to assist both me and other customers, answer the phones and going above and beyond to ensure we have a great experience every single time since I first met him moving my belongings into the units about a year ago until this very day ! His dedication to customer service truly sets him apart. Thank you, Jeremy, for making my moving/storage experience so much easier! I also had the pleasure of working with Christian at U-Haul, and I can't recommend him enough also! From the moment I walked in or call in he is also welcoming and professional, making the whole experience smooth and enjoyable. Christian's willingness to assist and their genuine understanding of customer needs truly set them apart. He took the time to answer all my questions and provided valuable insights that made my decision-making process much easier. It's clear that he is not only a great manager but also incredibly knowledgeable about the services and products U-Haul offers. What impressed me the most was his dedication to going the extra mile. Whether it was helping me find the right equipment or ensuring that everything was in order, Christian made it a point to make sure I felt supported throughout my visits and concerns . If you're looking for exceptional service at U-Haul, be sure to seek out Christian or Jerrmy. .. They both offer professionalism and commitment to customer satisfaction are truly commendable! Christian & Jeremy are truly the definition of what the world needs more of , caring, understanding and compassionate people who understands and I truly respect and admire them and are very grateful! I wanted to thank both of you , however, I am only allowed to write one review so pls forgive me for putting them together. Bravo to you both!, Other staff at this location is also very nice, friendly ,& helpful. I gave Jeremy and Christian the reviews together , just in case I was not able to do two , don’t know how reviews work. I wanted to ENSURE THAT UHAUL AND ANYONE LOOKING FOR A TRUCK OR STORAGE UNIT I ADVISE YOU TO JUST GO TO THIS LOCATION! JEREMY , I want to personally thank you. And CHRISTIAN I want to personally thank you also. Other companies need to have you both studied to show how a business is supposed to be ran, and how to treat customers no matter who . Thank you both and blessings will come to you ! ⭐️⭐️⭐️⭐️
N N | First ImpressionsThe person that helped me was very very nice and very helpful. My experience was great, customer service awesome.
Traci C | Overall ExperienceI am so lucky and fortunate that I chose this location. I do not know Christian’s last name, but he and Jeremy Verlander gave me EXCEPTIONAL service!! I can honestly say it was probably beyond exceptional with their help and kindness, and in the times I am in currently, it meant the world to me. Thank you guys!! Keep being amazing!
Kamilah S | First ImpressionsI really appreciate the professional and exceptional help provided by staff at this location.
BRITTNEY M | First ImpressionsThey were so helpful and great customer service
SKEOWSHA S | Overall ExperienceI rented two units everything was ok
Angelica S | Overall ExperienceThanks Christian & the team for your professionalism and flexibility!
Rashonda B | Overall ExperienceThe staff there are always professional and courteous- I’d like to especially thank Tristian for her patience and understanding during my stay there, she was phenomenal…
JONATHAN M | Overall ExperienceI kept my stuff in climate control 10 by 25 unit for about 2 years, definitely grateful for the whole staff the assistant manager man with the long hair & Tristian. Absolutely amazing staff. If i ever need storage again, im coming back to this location.
nina s | Overall ExperienceI wanted a climate unit and there were none available in the size I wanted and needed!
RHONDA C | First ImpressionsI cannot remember the gentleman‘s name, but there is a Hispanic gentleman with long hair that has exceptional customer service and he was very, very helpful and professional. He deserves a raise. Also, there is a young lady can’t think of her name either, but it was a black female, she typically has a U-Haul cap on her head. She also was very very polite, professional and patient with me. Both of these employees deserve some type of raise or gold star whatever you guys do for your employees because they are the reason that I spent my money with you guys and they are the reason I will send my friends and family to U-Haul , and just to be sure this is the U-Haul off of Fuquay and 45 in Houston Texas the service that they provided me with second to none
Mike B | Overall ExperienceEmployees should undergo sensitivity training to better deal with customers that’s in an emotional state due to mostly financial reasons during natural disasters. Jeremy at the Gulf Frwy location at 45s is awesome and he deserves the best things in life. I hope his hard work doesn’t continue to go unnoticed. Overall he made this a pleasant experience for me. Thank you Jeremy!
Shantel B | Overall ExperienceThe staff was very professional. Mr. Christian Ruiz was very helpful to any needs that came up and acted quickly to resolve them making this an excellent and seamless stay. I will continue to use U-Haul moving and storage in the future and would highly recommend the Fuqua location to my clients. Thank you again.. David Mendoza 346-652-8630
DAVID M | Overall ExperienceThe move in with much more professional as I have known U-Haul to be, however upon leaving the facility to return home to Dallas the representative was very arrogant, insisting that I had not called to reschedule the move out due to living issues suffices to say I made it through with no consideration at all from the representative, my complaint is a prorated price for the rental not being used the complete month when I had call to reschedule and reschedule the move out. After carefully, considering the overall experience that I have had with U-Haul I will continue to, use them in the future as I surmise. This is the one time occurrence.
Halimah S | Overall ExperienceThe staff is very accommodating and pleasant.
Melinda C | Overall ExperienceThere was an incident wrongfully accusing my husband of racism and aggression as well as disrespectful employees that made the business look bad as a whole. Everytime I came to this establishment, they hardly followed protocol nor did any of them have manners. I’m glad the manager, Christian, was kindhearted/well mannered and made our last day super easy. THANK YOU CHRISTIAN, but we won’t be back.
Lani R | Overall ExperienceI would recommend this uhaul to everyone
Jesus e | Overall ExperienceGreat experience!!! I had my small office there for 21 years!!
ROBERT S | Overall ExperienceThe original storage unit I reserved in September 2023 was not available which was a bummer... but Christian the store manager and the staff were very helpful in finding me a suitable unit. I was satisfied with my 10x10x10 unit. Access was convenient and the staff continued to be very helpful during my stay.
CELESTE C | Overall ExperienceJeremy was very helpful.
Natalie B | First ImpressionsThe agent was very friendly and accommodating.
Tina H | First ImpressionsThe whole team at UHaul place was exceptionally awesome considering the circumstances I was in. They eased my stress completely and put my mind at ease. Thank you guys so much.
NICOLE L | First ImpressionsThe Uhaul location we used was extremely helpful and great experience overall. We were well taken care of top to bottom, highly recommend their staff. Thanks for everything.
CESAR G | Overall ExperienceSuper nice employees. Thank you for making it a great experience.
STACY P | Overall ExperienceMy door on D061 slides out the groves, that’s my only concern
SEBASTIAN D | First ImpressionsTiffany is so helpful and a burst of joy . it is always good to have employees who value their customers We love this location !
Frances P | First ImpressionsBattery died on me
LILLIANNA N | First ImpressionsBest staff ever
Eric W | First ImpressionsSometimes it was annoying to wait for someone to come back to the front oft
allison c | Overall ExperienceOccupant’s up for auction, please contact them regarding any possible personal items left before unit is sold at auction. Phone calls for monthly rent due reminders help, and I miss those calls & emails. Maybe I would have been able to avoid my items being auctioned.
Angelia B | Overall ExperienceOnly problem was me getting into my storage when I needed to sometimes, because it was the very first one and they always parked their trucks in front of it so when I went to go get In. It some days I couldn’t and wasn’t able to because they waod park in front of it, which was a problem on most days to access and they where never any help.
ANDRE G | Overall ExperienceThey cleaned the vehicle after they completed the paperwork and they were slow completing the paperwork. I was supposed to pick up at 7 am didn't get out of the office until 7:40am.
cristina m | First ImpressionsSpecial thanks to Christian for all his attention that made me feel as VIP client and very knowledgeable because he always have the right answer. Also Mrs Murray because she was always helpful on customer needs! Thanks to all you guys for your service. Good job to all!!
DAVID A | Overall ExperienceThe General Manager at this specific location was amazing he was beyond helpful he was so courteous and I would recommend this facility to any and everyone I was raving about how helpful he was when I left.
Ayanna F | First ImpressionsThe General manager of the location I rented a storage unit from was so pleasant and helpful he really made the process so easy and he was just a great individual.
Ayanna F | Overall ExperienceSimply Amazing
Wenetta W | First ImpressionsHad a lot a lot of inconvenience with my locks and no notifications, couldn’t access my storage when I needed to and I was never late on payments I always paid in time for years and had trouble access my own storage I paid on time every months for years, that’s why I left the facility! Asked for manager to call back and never received a call, very unprofessional
Rita G | Overall ExperienceThey staff especially the manager went above and beyond to help me with my storage it was there for awhile and I had no problems with it thank u so much to this team I give them 1000 stars
Liza A | Overall ExperienceI enjoyed my office/warehouse.
Natasha S | Overall ExperienceI Had Multiple Items Destroyed By Mold Because The Storage Had A Water Leak. I Was Told U-Haul Can Not Help. I Would Not Recommend And I Definitely Will Never Use This Company Again.
Nakita M | Overall ExperienceThe storage experience was great but the moving experience was terrible. They were so late that I was forced to pay for an extra day for the truck. The staff noted the account that that charge should be waived, but they tried to charge me anyway. What level management do I need to contact to get that resolved?
MICHAEL R | First ImpressionsOnly issue is security needs to be upgraded due to items stolen from unit with no surveillance or any support in investigating burglary.
Josue Z | Overall ExperienceBy far my favorite storage facility ever. I got the big 30ftx15ft unit and with my construction business javing that 24 hour access is perfect. The assistant manager is awesome and hopefully the rest of he staff there are as well. 100% recommend this uhaul if you need to store your stuff.
Jeffrey b | First ImpressionsMy experience has been good overall
Arielle C | Overall ExperienceGeneral Manager was Great!!!!!
CHERYL G | First ImpressionsVery good
jackie f | Overall ExperienceDolly to carry in and out the belongings would have helped.
Darshan S | First ImpressionsFrom the app to dealing with the people at uhaul I was pleasantly pleased!!
JOHN F | Overall ExperienceOkkk
Angelo U | Overall ExperienceGreat staff!
Diana T | First ImpressionsGreat and helpful. Thanks
Angela P | First ImpressionsExcellent in response time from on site staff when asked of anything, wether a question on something they don't have an answer on the spot or something being added to my rental agreement, I've always got an answer to before I was done doing whatever it was I stopped in for . Thanks for that U-Haul, coming from another business owner good help is very hard to find so when you do make sure they know it from time to time
Adam L | First ImpressionsEveryone was very helpful,thank you
Cinda J | Overall ExperienceMy unit was broken into two times. I was never notified by management. Approximately 3 thousand dollars worth of household items were taken from unit. Management sid I would not be charged last months rent to give me time to get what possessions were left moved out to another location. That also never happened! I was a customer for 8 years but I will never use u-haul again!
VICTOR A | Overall ExperienceMy door was broke and tha metal air vent was like it been broke into I brought it to there attention and they said it been like that so I was scared to go back and in the mean while I lost my stuff because I was scared of the Premises
Stephen M | Overall ExperienceHad a life changing experience and was not able to pay my monthly rent on my unit in a timely manner and lost my personal possessions through nobody's fault but fate, Sincerely, Esteban Chavarria, Thank You!
Estaban C | Overall ExperienceI would rate Christian a big 10. He was so nice and so very helpful and friendly!!! He should be a manager because he would make an awesome manager. You don’t find customer representative like himself. Thank you so much Christian for being who you are!! Alicia Ambriz
Alicia A | Overall ExperienceChristian was professional, helpful. and pleasant. Good to work with.
thomas r | First ImpressionsCosts are high
AARON L | Overall ExperienceI can honestly say I've never had a storage need met with the professionalism that was given to me by your staff. Although it was short term I plan to be back sometime after the first of the year. I have already recommended your specific facility to 3 families. Merry Christmas to all.
larry p | Overall ExperienceVery good experience will uses again
Robin W | Overall ExperienceThe lady that helped me on the day I received my unit was excellent and very friendly. The storage unit was so clean. The staff there are some GREAT WORKERS. THEY ALL NEED A RAISE. Thank you for making my moving experience so easy.You all rock.
Daphne T | Overall ExperienceThis storage is definitely is located in a good area with lots of large and small units available.I've been a customer at this location for several years and one incident occurred which was taken care of and I love the outcome of it.
ina c | First ImpressionsHorrible and rude management. My unit was broken into in May. I work out of the country and the likelihood that I received notification was slim to none. When I finally returned to the states and attempted to access my unit to my surprise the locks were changed. When I went to the office to clarify the situation, the female manager, was unreasonably rude. Even discouraged me from calling the police to make a police report at the inconvenience of her clock out time at 5pm. She stated, “non emergency calls can take hours”. Thankfully they arrived an hour later. She would not open the lock because she stated, “There has to be paperwork filled out before I can open the lock and we close at 5. I would have to make an appointment”. I had arrived at 3pm. Needless to say, the next day when she was not available I was able to resolve the matter. Remove all belongings and close my account. She ruined my experience in ever using UHAUL again and will never recommend it. The lack of professionalism and accountability is beyond my understanding as how someone can be hired at the rank of management with her attitude. I hope this matter is resolved, not for my sake but for future customers.
gissele h | Overall ExperienceAll of the staff at the Fuquay storage facility were always very attentive and helped me whenever I needed help. I have used the storage facility in the past and would recommend it to a friend as well as if I ever need to return their
Desiree S | Overall ExperienceI wasn’t told that my storage unit closed at a certain time. I wasn’t able to get in my storage unit until the next day.
Sandra T | First ImpressionsThis is my Second (2nd) Stint having Twenty Four (24) Hours Access with the Fuqua U-Haul location. Both management teams were Very Good to and Fair to ALL PATRONS!!!! And, the current staff has now taken this level of Good Management practices to a whole other level. They are even more out going to pleasing their patrons needs on a case by case basis. I truly appreciated both Christian’s and Jeremy’s Styles of Managing their facility. They truly have us, the customers the fair service that we needed in a timely manner. Additionally, them and their staff is very hard working. In conclusion, I would strongly recommend that a family patronize this location; and, of course, if I return to the state and this area, I would definitely use this location again, primarily because of the staff service style and helpful practices. Again, I would like to Thank Each of Them for their SERVICES‼️!!!‼️
Chris C | Overall ExperienceWe had such a great experience with the representatives that helped us on 10/31/22 ,I cant remember their name, but the customer service they gave was above and beyond and will certainly give a recommendation for others to rent here !!! I cannot forget the young man who help a couple of days before ,thank you for great customer service ,I cannot forget christian. Miriam Willis
MIRIAM T | First ImpressionsThey understood my situation and were able to help and help me get my property back when I wasn’t able to pay for three months 👍👍👍
Brian G | Overall ExperienceA little miscommunication when it came to the truck however the storage itself worked out great. Air conditioning is solid as well. Hours of operation make it a slight task, but the area is quiet and no one messes with your stuff.
Lani R | First ImpressionsIt’s very difficult to get in contact with the office and it’s hold time to just get back to corporate was just ridiculous
Bridget S | Overall Experiencethe worker was very helpful and polite!
Wanda R | First ImpressionsThe manager that works there and and the guy that works with him they are very good people you should be thankful to have someone like them working for you they are good people
James J | First ImpressionsBetter parking near access to move stuff
NANCY E | First ImpressionsGreat experience. Terrific staff, very helpful and TEAM work witnessed in flow of procedures. Would be shocked to see or hear a negative word now or in the future. Best care you could ask for especially during the challenge of any type of move. Anyone would be foolish to miss the opportunity to experience the service from this location.
enuice a | First ImpressionsFantastic service. Great group of people working together with the dream team attitude. Very polite and respectful. Couldn't ask for better experience.
enuice a | Overall ExperienceGreat staff, above and beyond with service with care and concern to details and needs.
enuice a | First ImpressionsIt seemed as if we were inconveniencing the workers when the unit doors needed to be unlocked each time going and we went approximately 3x during the storage. The insects were horrible inside the unit. We literally had to place a bum inside the garage of the house before placing it inside. Which there was no issue within critters prior to placing furniture in the storage unit.
Doris B | Overall ExperienceGM is very rude and seems to be prejudice. I had to contact customer service every encounter I had with the GM. I am just glad to be out of the storage.
Valisha W | Overall ExperienceThe manager Christian is extremely disrespectful and rude I was locked out of my storage on 2 occasions due to Christian refusing to open the storage door during office hours I was charged a month after I moved out of this storage unit and was still spoken to rudely by management by saying “I should have started moving earlier he has things to do and was closing before time” I don’t recommend anyone to this storage/uhaul facility
Aquishia J | Overall Experiencethe guy who helped me, christian, i believe his name was, was so helpful & friendly! good experience and would recommend to anyone who needs storage or uhaul services.
Brenley W | First ImpressionsThey kept my stuff safe for 15 years. I moved so I needed my stuff.
CHRISTOPHER W | Overall ExperienceChristian was great
Kyle M | Overall ExperienceMy roof had a minor leak which caused some rust and water spots on some items due to outside storing unit. Outside period is a risk taker.
Rene C | Overall ExperienceThe guy that helped us at 12 4 75 gulf freeway was awesome great help I'd go back as a matter of fact when I rented a truck and took the truck back I rented a storage unit for myself thanks again for all the help
Edward G | First ImpressionsProcess was very smooth!! rental and everything I ordered was ready when I arrived. then they saved me a couple hundred dollars by rearranging my order when I got there!! I couldn't be happier with the service they gave me !! Thank ya'll
Jenniifer S | First ImpressionsStaff is always helpful and involved hands on with any issues concerning the storage facility securement.
Eric B | Overall ExperienceExcelente servicio
Ellery S | First ImpressionsStorage can be a little pricey and employees weren’t always available to answer phones when customers called.
JANIE G | Overall ExperienceI was nervous at first because it’s my first time renting a storage but it was a breeze!
Melissa R | First ImpressionsI had issues with my account info. As a Christmas gift I got Covid. The manager was very understanding with my homelessness and medical condition he and his staff and the contact person that called me where great. That facility and the manager went above and beyond. I will be going back when I am ready to move. I can't say enough. Very kind and respectful of my situation. Please forward my comments to the manager.
David C | Overall ExperienceDoes not take ownership of what happens on their property.
Sandy E | Overall ExperienceThank you!
RAYMOND C | Overall ExperienceThank you for being open while others were closed!
MAIRA R | First ImpressionsOMG. David listened to me through all my crying and was still able to understand how serious my situation was. He came up with the best solution for me and my son who just had heart transplant. and he helped me have a plan for the next week or two so I can return home ASAP. Above and beyond and explained everything to me.
David C | First ImpressionsIt would have been EXCELLENT!!! Someone in the office forgot to close my account when I moved out so I was charged $149.00 on my credit card. Now I'm waiting for it to be credit back to my account.
Tyrone L | Overall ExperienceThe friendliest most helpful staff. If I stay over here I will always use this location.
Bridget S | First ImpressionsI would definitely recommend this facility to family and friends. The staff were very friendly and I had a pleasant experience.
Natasha S | First ImpressionsOne thing is you paid on the first due of the month, and you would not get money back after move out of the storage unit early. That suck!
CANDACE F | Overall ExperienceGrounds are kept clean and well maintained for the most part. In my unit there had been water damage to my furniture due to a leak from the ceiling. As a result the installation was hanging down. The leaked caused water stains on some of my items. Also, I was not notified that the electronic access system failed and therefore all passcodes were deactivated. Luckily the office was opened the day I tried to gain access. Overall, all things considered, I would still recommend them to others.
MICHELLE A | Overall ExperienceSatisfecho con el servicio.
jose r | Overall Experience.
Whitley M | First ImpressionsGreat service overall
Reginald H | First ImpressionsVery helpful
Tammy S | First ImpressionsA very positive 2 year stay. Thank you
terrence h | Overall ExperienceThere are some great people there and some not so great. But I will say that there are several issues that arose where the higher ups with uhaul resolved very quickly. I know that every one of us is under a lot of stress during this time so I will say that they are doing the best they can to provide a great customer experience. I just wish the hours to access the climate controlled storage was clearly stated that it is only during office hours and not until 10pm. Be advised.
CASSANDRA B | Overall ExperienceMr Verlander was very helpful, polite, knowledgeable, eager to assist, etc I am quite certain that he is an asset to your company.
CRAIG P | First ImpressionsMy unit, was not an outside storage, but inside the building, it was not climate controlled, my items had mold forming on my furniture, was not 24/7 accessible, only accessible during the office hours, and my lock was changed without notification, the staff person couldn't find the key for the lock that was placed on my unit, I had to wait two days before I could get into the unit. I was not pleased on the few occasions that I went to the unit.
REGINA T | Overall ExperienceThe only thing I had a problem with was the unit I had when I needed it after office hours it was a inconvenience because they would close and lock the door to building where my unit was and it was very inconvenience and it was hard trying to get someone to come and open it for me.
ALONZO S | Overall Experiencethe thing is that i was not told that the initial unit that i had rented 261 was not 24 hours access so the door for me to go into the climate controlled storage was locked when i got there, spent 1 hour at the location trying to talk to customer service, joseph helped me get to another storage room that was 24 hours and door to go in was open, he told me that i might have to move my stuff back to the initial storage i had rented, issue is that my family is on vacation, i only had two guys that was able to help me move the stuff just for this time, starting monday, i am alone, also i have a finger chopped off with stiches due to a work accident, a 6 month old baby that needs care, and i have nobody to move the things back to another unit, and i would really really aprecciate if i could keep my things in unit 283, i think there are moments in life when there always and eception, i think i deserve it this time, please, and im looking for a place to move as soon as possible, last trip i got locked in the facility for 30 minits before customer service could open a gate since my controll works just for 5am until 10 pm, a couple of issues and miss understanding , is my second time renting at this location and i would do it again, please be considerate and help me, really need it, thanks
CARLOS T | First ImpressionsUsually the access door closet to my storage unit is locked during business hours :(
BRIDGET E | First ImpressionsTristan from the Fuqua location went the extra mile and beyond for me. I had to change my storage unit 3 times. And each time she was understanding with me. She listened to me and also reminded me of the 1 month free because i also had a truck rental. I walked in yesterday confused and stressed. Normally my mother handles things like this. Tristan deserves recognition and a day with all the trimmings. Thank you Tristan. 😊😊
Veronica C | First ImpressionsChristian is great. Very professional and friendly.
Lorena s | First ImpressionsMy storage unit looked like someone tried to break in it and the last time I had a unit there it was broken into and over 20k of tools were stolen thinking yall would of upgraded the cameras by now but apparently yall just dont give 2 shits
Mark g | Overall ExperienceExperience was above average. The employees were very friendly and helpful. Only con is the storage units had pests like lizards and roaches.
Long V | Overall ExperienceI really appreciate all the staff and I would recommend anybody
anna p | Overall ExperienceI wish there was more communication with auto drafts. Whenever my cards expire, I get charged with Kate fees because I naturally forget everything that needs to be updated at once.
KAYLA C | Overall ExperienceCaring and helpful staff!!
jill o | Overall ExperienceThe new staff is very friendly and helpful.
STEPHANIE H | First ImpressionsI would definitely use this storage again.
DIANA G | Overall ExperienceThe staff is friendly but unfortunately, my rent was raised right after I took a storage place, if I would know in advance that my rent will be increased within a month I would have sought another place. The staff informed me that they have nothing to do with the rent increase and suggested calling the corporate office, I called them they said the local facility will handle it or the local manager will resolve the issue, I spoke to the manager but they put the monkey back on the corporate office, so far nothing has been resolved.
Sarwar S | First ImpressionsThe gentlemen there was extremely patient and helpful.
Amber B | First ImpressionsJordan and Ashton were both the most amazing and incredible people I’ve met ever using Uhaul. They both have renewed my faith in the company They both need a raise!
katherine c | First ImpressionsMy lock was changed someone had access to storage staff member lied about it personal items were stolen asked staff whom ever had taken items just please return they had access for at least four months. I've had surgeries had not been able to walk just want my parents items back!!!
VIRGIL J | Overall ExperienceThanks for all the years of service!!
Alton H | Overall ExperienceHe was very kind and friendly and patient with a great personality and a great smile i give him a 100'ponts
Marry R | First ImpressionsAll our things stayed clean and safe while in the storage. Thanks UHaul
EUGENE M | Overall ExperienceMy car battery went dead and by the time we got someone to jumpstart it, it was after 10:00 and we were locked in. I phoned the accident number and was connected with someone who supplied a code so we could get out...the staff was great though as we were allowed to stay past closing to finish unloading our items. I highly recommend this location as the problem with being locked in was partially my fault.
PAUL A | First ImpressionsGuy was very helpful n knowledgeable
KAHELE I | First ImpressionsI had a good experience. Thank you
JUAN F | First ImpressionsNice location and clean place with updated access
emily s | First ImpressionsOne of the gates was always open and the door to the climate control units was open as well
Ana R | Overall ExperienceThis particular location needs a NEW manager. Ms. Taylor is very unprofessional. How do you charge someone late fees but when you pay your bill, you still have a lockout lock on your rental unit 2 weeks later, and have a attitude because you asked how will you accommodate me being this is not the first🤦🏽♀️. The staff is lazy, rude and definitely do not walk the property.
Geneva D | Overall ExperienceI did have issues with remote but it was fixed.
Yvette G | Overall ExperienceKeep up the good work!!!,....
VIOLET A | First ImpressionsIt is a clean facility. Please lower $15-20 a month.
TERRIE R | Overall ExperienceWe will use you again
Janie m | Overall ExperienceTorrie very nice young lady
Janie m | First ImpressionsThe Uhaul brand is not consistent; I’ve used the service several times and each store manager describes services and rental policies different. I expect services should be universal and consistent throughout the organization.
gail r | Overall ExperienceI had mine for 16 years had no problems and we had a lot of storms and again nothing happen that's for a great job around there
SALVATORE C | Overall ExperienceFantastic customer service, efficient. Absolutely no complaints.
Melina B | First ImpressionsTen years ago the rent rate, for such a small room wasn't too bad. But, ten years later $80.00 is a little steep. However, the 7 day work week was a God send to the distant renter. Thank you! M.L.
MICHAEL L | Overall Experienceit is a good place to store your extra things, there is no humidity it is always clean and accessible and customer service is great
Mayely C | Overall ExperienceI been moved out of this location
Denise S | Overall Experiencewe would use it again
Janie m | Overall ExperienceVery nice people. Will definitely come back
Miguel L | Overall ExperienceVery professional, kind and generous 💯💯
Colleen M | Overall ExperienceCorridors were not cleaned. Back gate broken could not go out that way. Inconvenient.
Peter S | Overall ExperienceKind, professional and in and out just the way I like it. Prices are excellent 🌟🌟🌟🌟🌟
Colleen M | First ImpressionsN/A
lashonda c | First ImpressionsJust amazing😀😀😀😀
davetta p | Overall ExperienceConvenient, safe and well maintained. Staff was capable and very helpful.
Annie M | Overall ExperienceIt would be nice if the girls on the front desk were more cheerful 😀
Peter S | First ImpressionsGood
TERASA C | Overall Experience.
REBEKAH A | Overall ExperienceSome of the office staff members were not professional at times and did not follow through...however the overall experience was good
Essex B | Overall ExperienceVery helpful
Jose H | Overall ExperienceGreat customer service!!! I called at 10:00 a.m. and they located me a truck I was able to pick up within an hour. The representative also located me a storage unit in the city I was moving to!
Rachel B | First ImpressionsWeekend person was very helpful and courteous. He was able to go out of his way and show me the facilities beforehand. Very pleased with service and location.
Cleofas R | First ImpressionsGreat customer service 👍
Diamond G | First ImpressionsGreat and Superb customer service. I like this place
Kenneth B | Overall ExperienceTHE RENT is the only issue I used it for 7 years and it seemed like it went UP every year!!! For the same space! Other then that I would recommend this facility!
ANGELA C | Overall ExperienceI am highly satisfied
CARLOS T | First ImpressionsI needed a unit temporarily and it served its purpose well. Thnx. One Happy Customer
Larry G | Overall ExperienceI will use yall again and referr yall to my friends and family. I'm very happy. Thank U very much. Happy Cheerful New Year 2019 to yall ♡ Brenda Wakeland 713 825 9105
BRENDA W | Overall ExperienceI would have stayed, but it became too expensive.
ROMIE J | Overall ExperienceEverything was excellent
Pedro P | First Impressionseveryone was very nice, helpful, courteous, and even had friendly chat during visits. everyone was always cleaning equipment and making sure the lot was secure. overall a very clean and professional
Chris A | Overall ExperienceI had a storage unit there for 9yrs and always had good service.
MICHAEL A | Overall ExperienceThe staff was always helpful and friendly..
Sylvester E | Overall ExperienceI thought I would have been staying for a longer period of time, but I did not. During my short time, the staff were beyond helpful and friendly, always. It was a clean and professional.
Melinda D | Overall ExperienceA great experience working with U-Haul thanks a satisfied customer.
laura j | Overall ExperienceGreat Service!
Gabriela A | Overall ExperienceVery clean, and nice people . Very helpful only thing I didn't like was the hours .. not nice a clean place to leave my stuff .
Iris V | Overall ExperienceGreat customer service
CURTIS R | Overall ExperienceThank you so much for helping with our move y'all made it so easy !!!!
sabrina m | Overall ExperienceThe sale rep was very helpful I would recommend this store.
Byran W | ReservationTodd my Corp rep is GREAT to work with. He made it really painless.
Wataburger T | ReservationAwesome people
Naomi G | Overall ExperienceExcellent service the manager very polite very nice ill recomend this location to my friends excellent
Dylan G | Overall Experiencechange your site manager !! Not professional says one thing and does another!! Making her own politics for the facility double standards and misleading customers
Jamal M | Overall ExperienceLovely people lovely Rivera
Rick J | ReservationFriendly, knowledgeable staff at this location.
Stacy S | Overall ExperienceGood location; very clean facility with great customer service representatives.
TERRIE R | Overall ExperienceThis Public Storage was very helpful to me assisting me with all of my needs when moving in and out. Very knowledgeable and freindly staff. I would definitely recommend to friends and family.
ella b | Overall ExperienceThe staff was great but when we removed our belongings there was droppings in the unit.
PHILLIP H | Overall ExperienceWe love this place thank you may God bless
RICHARD H | Overall ExperienceMy experience was great! Thanks Team!
Casa J | Overall ExperienceVery nice and caring staff. Excellent service.
Jesus P | Overall ExperienceThey explained everything I didn't know I needed to know. well informative. very friendly and they are very secure asking us as we pulled up what our business was.
Brenda H | Overall Experience