Customer Reviews for U-Haul Moving & Storage of Fuqua

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fuqua

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Diane W. | Overall Experience |
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Customer did not leave a comment.

SHERRY RENEDA J.
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Customer did not leave a comment.

NELSON C.
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Customer did not leave a comment.

Louis W. | First Impressions |
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Customer did not leave a comment.

LAQUEISHA H.
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Customer did not leave a comment.

JUAN F. | First Impressions |
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I had a good experience. Thank you

JAMERYOUS W.
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The customer service was awesome

Jahangir A.
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This was the location we got as a drop off spot after we were misguided and given a wrong drop off location

Sulayman C.
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Upon return of the van, we were accused of stealing the spare tire from the van.

DIANA ELSA I.
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Customer did not leave a comment.

Janie m. | Overall Experience |
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Customer did not leave a comment.

Mayely C. | Overall Experience |
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Customer did not leave a comment.

Jesse M.
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Customer did not leave a comment.

KARITA C.
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Everything was perfect thank you for everything

Elizabeth B.
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I made a reservation only 1 hour prior to task. The customer service was quick and professional. The van was clean and ready for pickup. I would recommend U-haul for all your moving needs.

TELISHA D.
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Called 800 Uhaul location and representative completely messed up my order. i ended up buying 3 different orders for 1 same day move!

ELIA C.
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Customer did not leave a comment.

reinaldo Z.
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Customer did not leave a comment.

Alba Q. | Overall Experience |
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Customer did not leave a comment.

emily s. | First Impressions |
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Nice location and clean place with updated access

Analisa B.
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Make moving affordable! This was ridiculously over priced.

roslyn F.
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Everything was great! Christian provided excellent customer service. Thank you.

enuice a. | First Impressions |
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Customer did not leave a comment.

enuice A.
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Christin was very accommodating with the information I gathered before making decision to rent storage and moving truck. Staff I encountered very friendly and supportive

Ana R. | Overall Experience |
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One of the gates was always open and the door to the climate control units was open as well

Karina I. | First Impressions |
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Customer did not leave a comment.

AYMEN B.
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nice exprience..

John S.
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Check engine light was on but did not effect the performance

Myriam A.
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Customer did not leave a comment.

ELDON C.
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Customer did not leave a comment.

Luis F.
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No one was wearing masks :( but it was quick to get the truck.

Charles W.
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Explain the late fees a little better. I dont understand ow my bilk is over a thousand dollars. I spoke with someone on 2 different occasion s and was supposed to receive a call back and never did . I asked more than once to trade in for a smaller truck for a few more days and never got a response .

RUBEN RODRIGO A.
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Customer did not leave a comment.

Geneva D. | Overall Experience |
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This particular location needs a NEW manager. Ms. Taylor is very unprofessional. How do you charge someone late fees but when you pay your bill, you still have a lockout lock on your rental unit 2 weeks later, and have a attitude because you asked how will you accommodate me being this is not the first🤦🏽‍♀️. The staff is lazy, rude and definitely do not walk the property.

Amber S.
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The guy was trynna explain how the credit card went n some lady who I believe doesn't work there because she's behind the count in a tank top in outta uniform the guy is typing my information n the lady is looking at the computer that's poor customer service

MANUEL M.
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Customer did not leave a comment.

George H.
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I was given the wrong transport equipment. There was no appropriate space to load up the vehicle. We lost 5 hours trying to load up a vehicle on our own, only to find out 5 hours later it was not the correct transporter for the vehicle we had. I'll only use UHaul in the future if I absolutely have to. The communication between the corporate and field offices is one of the worst I've ever experienced.

Yvette G. | Overall Experience |
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I did have issues with remote but it was fixed.

VIOLET A. | First Impressions |
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Keep up the good work!!!,....

Louis W.
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Nothing

KIMRICK SIMONS H.
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Customer did not leave a comment.

Elizabeth C.
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Went smoothly and painlessly !

rachel B.
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Customer did not leave a comment.

Benjamin N.
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Customer representatives were helpful...

Ramon C.
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The Gentlemen that assisted us was very pleasant.

cleosia rochelle h. | First Impressions |
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Customer did not leave a comment.

TYRONE M.
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Everything was good to me

ANGELA S.
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Customer did not leave a comment.

TERRIE R. | Overall Experience |
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It is a clean facility. Please lower $15-20 a month.

Janie m. | Overall Experience |
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We will use you again

willaim W.
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Customer did not leave a comment.

Reann R.
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Everybody was very friendly and helpful the owner guy was very knowledgeable and very nice person I would definitely come back to that location and I would definitely recommend to my friends and family y'all did an awesome job today thank you

BRIAN T.
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Customer did not leave a comment.

Amanda K.
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Customer did not leave a comment.

Janie m. | First Impressions |
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Torrie very nice young lady

CRYSTAL M.
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Customer did not leave a comment.

Mark O.
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Customer did not leave a comment.

CAROLYN F. | Overall Experience |
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Customer did not leave a comment.

JONATHAN M.
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When we arrived we attempted online check in and it did not work. We then had to go into the office and answer the exact same questions which we just answered online. Then the guy, who was playing on his phone when we arrived, had to go get the truck from a secured area. Knowing we had a reservation for pickup, and clearly having nothing to do, the guy should have had our truck ready and available for us. It was laziness.

Kiaira W.
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Customer did not leave a comment.

FREDERICK W.
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Keep being you. Professional, prepared with option, clean and dynamic location. My best moving experience. I've been a UHaul customer since...1993. Trucks, equipment, blankets, storage, boxes... UHaul makes the move smooth.

ANGELA B.
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Please Make Sure Customers Don't Smoke In The Truck.

Scott B.
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Customer did not leave a comment.

Mara C.
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I checked in online and had issues with getting my rental. I had requested a furniture dolly and one could not be found so I had to remove it from my reservation and move without it. I also saw another customer having issues with their online reservation. All of my reservation confirmation emails, receipt emails, and contract copy emails were delayed. Several issues with booking online.

JOE G.
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Dont let online truck check and return process

gail r. | Overall Experience |
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The Uhaul brand is not consistent; I’ve used the service several times and each store manager describes services and rental policies different. I expect services should be universal and consistent throughout the organization.

Dakota T.
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The uhaul I rented was clean but the inside is falling apart. The fold down mirror on the drivers side popped right out when I went to flip it up. I reserved the uhaul online, had trouble getting my key out of the key box on the side of the building and when I asked the rep inside for help he mouthed “we're closed” from behind the desk. I told him I just needed help with my key because the code I was given online and the combinations on the key boxes weren't even the same. Upon returning the uhaul, the location manager was there to help. There was a bit of confusion about payment. But she was patient and very helpful.

SANDRA O.
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Very helpful and courteous!

Melina B. | Overall Experience |
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Customer did not leave a comment.

SALVATORE C. | Overall Experience |
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I had mine for 16 years had no problems and we had a lot of storms and again nothing happen that's for a great job around there

Justin H.
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Everything was amazing easy move greatly appreciate it

DONNA A.
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Customer did not leave a comment.

KATONYA J.
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Customer did not leave a comment.

Melina B. | First Impressions |
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Fantastic customer service, efficient. Absolutely no complaints.

ANGELA B.
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Wonderful Experience!

MICHAEL L. | Overall Experience |
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Ten years ago the rent rate, for such a small room wasn't too bad. But, ten years later $80.00 is a little steep. However, the 7 day work week was a God send to the distant renter. Thank you! M.L.

Necole P.
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The young lady was friendly and professional even though her credit card system went down on her.

anna G.
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Comments repeated from the pickup location. Why can't we get the truck from the location it was reserved from instead of having the customer go to another location to pickup. I made the reservation over two weeks. I can see if I did it at the last minute.

Frances P.
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Customer did not leave a comment.

Joseph M.
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Very rude people. Looks like they are fraud. There were additional charges in the final bill. I had to open a dispute with Uhal for the refund.

Mayely C. | Overall Experience |
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it is a good place to store your extra things, there is no humidity it is always clean and accessible and customer service is great

Nien L.
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Customer did not leave a comment.

Ammar B.
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Customer did not leave a comment.

gail R.
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Customer did not leave a comment.

Bob R. | Overall Experience |
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Customer did not leave a comment.

Marilyn S.
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Customer did not leave a comment.

Lynne G.
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Everything went well with the desk clerks

Beverly G.
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Great customer service

Mark J.
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Customer did not leave a comment.

Lisa G.
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Customer did not leave a comment.

WILLIAM P.
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They rented out an appliance dolly without checking it. I got it and it was broken and totally useless.

Trent T.
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Customer did not leave a comment.

Ron I.
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Even though we had problems with our truck rental the middle of March as this is a hub, not a central store, this transaction was handled professionally and with understanding of the difficulties of getting rental items back due to the current crisis. I was extremely grateful for this understanding. Thank you.

Pedro M.
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Had a reservation for 7am when I showed up the truck was ready I just had to sign a few papers and drive off. Return time was set for 3pm I called in and told the receptionist I needed a few more hrs and she gave me 2!!! Over all great ppl, nice clean trucks, well maintained facility!! 10/10 all day!!!

PHYLLIS M. | First Impressions |
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Customer did not leave a comment.

Edgar A.
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Customer did not leave a comment.

Deborah H.
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Customer did not leave a comment.

Arthur K.
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i was charged an after hours fee, even though i returned the truck within 1.5 hours. i was told to do the after hours return if i returned within 4 hours. i completed it with their mobile app and i was still charged.:( :(

Crystal J.
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Customer did not leave a comment.

Gonzalo G.
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Everything was great

Courtney B.
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Fire that Hispanic girl with glasses working there. She has the nastiest disposition. Award for worst customer service goes to this location and she earned it for them , single-handedly. I visited this location on 3/16/2020 . Returned equipment the same day. When I returned this girl greeted me with the nastiest attitude. I will never rent from this location again !

Denise S. | Overall Experience |
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I been moved out of this location

Tracey S.
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Taylor was excellent and very accommodating

Keosha S.
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Customer did not leave a comment.

Chandra C.
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Awesome service!!! Thank you

steven M.
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Customer did not leave a comment.

Harmar A.
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Thanks

Alana W.
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Workers weren't as friendly which had me a little irritated took a while for someone to help then one girl walked in didn't speak didn't greet us nothing

Hector M.
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Customer did not leave a comment.

kelley G.
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Awesome

Chanel M.
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Customer did not leave a comment.

Janie m. | Overall Experience |
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we would use it again

Tony C.
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Customer did not leave a comment.

Anthony J.
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Customer did not leave a comment.

BLESSED F.
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Customer did not leave a comment.

Shundraneika R.
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Customer did not leave a comment.

Miguel L. | Overall Experience |
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Very nice people. Will definitely come back

Timothy E.
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Minimal explanation of what to expect, not even clear instruction on which vehicle was our on the lot - and no warning to look for a text that told us to look over the entire vehicle and take photos of any damage before we left the lot. This ended up causing us a lot of problems after drop off.

Nila H.
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Have more than a quarter tank of gas in vehicle!

Billie H.
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Great place very pleased.

Colleen M. | Overall Experience |
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Very professional, kind and generous 💯💯

Rodell D.
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I have no complaints, Taylor K was very helpful and knowledgeable.

Timothy C.
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Customer did not leave a comment.

akwanza W.
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Great experience!

Tara R.
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Customer did not leave a comment.

Elizabeth O.
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Staff was very friendly and professional. Process was very fast and convenient.

Patricia R.
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Customer did not leave a comment.

Marquiett J.
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Customer did not leave a comment.

Peter F.
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Customer did not leave a comment.

Peter S. | Overall Experience |
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Corridors were not cleaned. Back gate broken could not go out that way. Inconvenient.

Judy F.
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Customer did not leave a comment.

Colleen M. | First Impressions |
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Kind, professional and in and out just the way I like it. Prices are excellent 🌟🌟🌟🌟🌟

lashonda c. | First Impressions |
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N/A

davetta p. | Overall Experience |
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Just amazing😀😀😀😀

Annie M. | Overall Experience |
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Convenient, safe and well maintained. Staff was capable and very helpful.

Peter S. | First Impressions |
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It would be nice if the girls on the front desk were more cheerful 😀

TERASA C. | Overall Experience |
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Good

REBEKAH ANN E. | Overall Experience |
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Essex B. | Overall Experience |
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Some of the office staff members were not professional at times and did not follow through...however the overall experience was good

Jose H. | Overall Experience |
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Very helpful

Rachel B. | First Impressions |
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Great customer service!!! I called at 10:00 a.m. and they located me a truck I was able to pick up within an hour. The representative also located me a storage unit in the city I was moving to!

Cleofas R. | First Impressions |
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Weekend person was very helpful and courteous. He was able to go out of his way and show me the facilities beforehand. Very pleased with service and location.

Diamond G. | First Impressions |
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Great customer service 👍

Kenneth B. | Overall Experience |
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Great and Superb customer service. I like this place

ANGELA C. | Overall Experience |
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THE RENT is the only issue I used it for 7 years and it seemed like it went UP every year!!! For the same space! Other then that I would recommend this facility!

CARLOS T. | First Impressions |
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I am highly satisfied

Larry G. | Overall Experience |
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I needed a unit temporarily and it served its purpose well. Thnx. One Happy Customer

BRENDA W. | Overall Experience |
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I will use yall again and referr yall to my friends and family. I'm very happy. Thank U very much. Happy Cheerful New Year 2019 to yall ♡ Brenda Wakeland 713 825 9105

ROMIE J. | Overall Experience |
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I would have stayed, but it became too expensive.

Pedro P. | First Impressions |
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Everything was excellent

Chris A. | Overall Experience |
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everyone was very nice, helpful, courteous, and even had friendly chat during visits. everyone was always cleaning equipment and making sure the lot was secure. overall a very clean and professional

MICHAEL A. | Overall Experience |
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I had a storage unit there for 9yrs and always had good service.

Sylvester E. | Overall Experience |
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The staff was always helpful and friendly..

Melinda D. | Overall Experience |
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I thought I would have been staying for a longer period of time, but I did not. During my short time, the staff were beyond helpful and friendly, always. It was a clean and professional.

laura j. | Overall Experience |
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A great experience working with U-Haul thanks a satisfied customer.

Gabriela A. | Overall Experience |
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Great Service!

Iris V. | Overall Experience |
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Very clean, and nice people . Very helpful only thing I didn't like was the hours .. not nice a clean place to leave my stuff .

CURTIS R. | Overall Experience |
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Great customer service

sabrina m. | Overall Experience |
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Thank you so much for helping with our move y'all made it so easy !!!!

Byran W. | Reservation |
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The sale rep was very helpful I would recommend this store.

TINA B. | Reservation |
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Todd my Corp rep is GREAT to work with. He made it really painless.

Naomi G. | Overall Experience |
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Awesome people

Dylan G. | Overall Experience |
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Excellent service the manager very polite very nice ill recomend this location to my friends excellent

Jamal M. | Overall Experience |
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change your site manager !! Not professional says one thing and does another!! Making her own politics for the facility double standards and misleading customers

Rick J. | Reservation |
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Lovely people lovely Rivera

Stacy S. | Overall Experience |
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Friendly, knowledgeable staff at this location.

TERRIE R. | Overall Experience |
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Good location; very clean facility with great customer service representatives.

ella b. | Overall Experience |
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This Public Storage was very helpful to me assisting me with all of my needs when moving in and out. Very knowledgeable and freindly staff. I would definitely recommend to friends and family.

PHILLIP H. | Overall Experience |
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The staff was great but when we removed our belongings there was droppings in the unit.

RICHARD H. | Overall Experience |
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We love this place thank you may God bless

Casa J. | Overall Experience |
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My experience was great! Thanks Team!

Jesus P. | Overall Experience |
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Very nice and caring staff. Excellent service.

Brenda H. | Overall Experience |
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They explained everything I didn't know I needed to know. well informative. very friendly and they are very secure asking us as we pulled up what our business was.

No reviews have been submitted for this location.

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