I had signed up to use the fast track application but the attendant did not know where the scanner was. I had reserved a furniture dolly but one was not available when I arrived to pick up the truck and dolly. Otherwise everything was fine.JAYNE O.
Customer Reviews for U-Haul Moving & Storage of Gaithersburg
Gaithersburg, MD 20879
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mitchell H.
Customer did not leave a comment.DENIS C.
Customer did not leave a comment.HERBERT M.
Customer did not leave a comment.ADRIAN W.
Customer did not leave a comment.NERRISSA A.
Customer did not leave a comment.RONALD G.
Ready good job all people working. I haulJOSE S.
I rent trucks from this location each week. I also rent 3 units. The entire group, from the owner to the lot maintain everything personnel are exceptional. They are very helpful, professional and personable.ARLENE V.
Nothing more to be doneCLIVE M.
They make force charges such as cleaning fee. I only used for 2 miles to move a piece of piano in a box. So what is this Cleaning fee? Its either you gave me unclean or you are trying to make money from me as the 2 miles was too low.PIUS W.
Customer did not leave a comment.Jhalesiya G. | Overall Experience
Very friendly employees!MARY P.
All is wellLetonia L.
Customer did not leave a comment.Paula O.
Customer did not leave a comment.Kelli G.
Clean. Convenient. Cheap.Ronald S.
The truck. I rented had need oil change light on. The inside of truck was very clean except the front windshield was hard to see out of because it was dirty. I tried wiping it and it felt like something was sprayed on it and just dried there. The entire windshield. Because I was driving at night, when car lights would hit the windshield, it was very hard to see out of the thick film covering the windshield. Had I needed the truck longer, I would have cleaned and scrubbed the windshield myself for better visibility.LINDA H.
Customer did not leave a comment.NATASHA W.
Customer did not leave a comment.STELLE M.
I had to turn around in the backyard of my house. And the truck got stuck in the mud, it was very difficult for me to get it out of there, it did not stay in something simple, not even my car gets stuck there, I never imagined that would happen.ANA M.
Customer did not leave a comment.MIGUEL C.
The car was really old and inside was like if they cleaned it with car oilRichard M.
Customer did not leave a comment.FERNANDO N.
it was easy to make changes to our rental return dateROBERT N.
Better maintenance of seat belts. Better check-in response.MARK M.
Customer did not leave a comment.VALERIY B.
Customer did not leave a comment.Cheryl M.
Customer did not leave a comment.MATTHEW S.
Thanks for everythingAlan L.
See above comments.Anthony D.
Customer did not leave a comment.ERIC Z.
ask customer to take picture of pickup and drop of after user the truck before leave.PAUL S.
Customer did not leave a comment.NORBERTO P.
Customer did not leave a comment.ERIC R.
Thank youMOHAMED K.
Customer did not leave a comment.ROGELIO N.
Customer did not leave a comment.GOKUL V.
You guys are awesome, thank you for the good service.MIRNA R.
Lacks in customer service. Would not recommend.JORGE M.
The truck was clean. However, the â€œneeds oil change lightâ€ was on for the entire time. The texted link to verify equipment condition at the outset did not work. No alternative was offered. Otherwise, this rental experience was good.PETER H.
Customer did not leave a comment.JASMINE A.
Uhaul is constantly improving processes (which is a good thing), but for many customers (not including those who use storage), Uhaul is probably only used once in any given year at best (just my theory). The last time I directly used Uhaul (before this week) was probably 2-4 years ago. With all of the process changes/improvements (especially those resulting from COVID) I found myself having a lot of questions. Maybe an easy "Here's What's New" or "What To Expect" user guide could be presented on the website upon confirmation of my rental equipment booking? Making a cheat sheet like this more readily available might be helpful for other customers too who go 1-3 years between use of your services.Omari M.
Everything went smoothly. Customer service was prompt & very friendly. I would highly recommend this location for any of your rental or packing needs.SCOTT W.
I was disappointed though for fact that I thought I had bought insurance in case of dent and/or an accident. I bumped a parked car at night and thought that it was not much problem since I had bought insurance. I called in about the incident and I was disappointed when the cashier was asking "is this kind of insurance..." and I have no idea what she was asking about, thinking that I had bought insurance and was that. Unfortunately, it was not helpful buying "useless" insurance because I had to pay for the repair but myself. Next time I will take my chances. Thanks, anyway.LANRE B.
Customer did not leave a comment.KENNETH W.
Location was convenient. Staff was efficient and helpful.Robert P.
Have an associate to help customers locate the vanWILLIE P.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.Stephen W.
everything was perfect so no improvements are needed.SONJA M.
Customer did not leave a comment.Kurt W.
Customer did not leave a comment.Jian L.
The truck had tire pressure light indicator on which made me nervous the trucks should all have safety maintenance to assure the renters.CHARLENE Y.
I made a reservation by phone to pick up a truck at 8:30am. When we got there we were unable to pick up the truck without interacting with a human but the location didn't open until 9:30. We called customer service and they moved our reservation. The change was well handled but the mistake cost us a lot of valuable time.DENISE B.
Customer did not leave a comment.Brandi H.
We called for info on rentals and were told we had to go online to get info and schedule. My wife told me to go to another company (we just wanted a truck) but we were close to the store by then and decided to stop in. Once there, we got good info and decided to rent. Don't understand why we were told we had to rent online.DAVIDWATSON C.
Customer did not leave a comment.JOAQUIN A.
Customer did not leave a comment.TIM B.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.jacqueline G.
Very good am happyJOSE G.
I can't think of anything that would improve your operation for the next customer. The reservation system was quick and user-friendly. Pickup was an efficient transaction. Drop off was as simple as parking the truck at the designated drop off station.Christopher S.
Customer did not leave a comment.RASHIDA A.
I selected no for access because if I have a entry card and a key for my lock, I should be able to load or get something from my space anytime I need. Also, must do something about alarm that sounds every time I use my space.Robert K. | First Impressions
Customer did not leave a comment.Dan K.
Fuel charges that were added after the tank was filled! 60$ furniture pads charge instead of $30 and after hour charge to drop the truck for an extra $20 dollars? were this over extra $60 came from I am not sure this is stealing in broad day light!!!WAYNE J.
Customer did not leave a comment.Silas D. | Overall Experience
Representative did not know how to properly attach the trailer. Several safety hazards were identified and had to be corrected by myself. I would NOT trust him to safely attach a trailer to a customers vehicle. It is a hazard to the safety of the driver and others on the road.MICHAEL C.
Customer did not leave a comment.CARLOS M. | Overall Experience
I'm not happy. No one paid attention to the mileage out and gas level I submitted through the link. The gas was 1/4 when I took the vehicle and 1/2 when I returned it and mileage out was 12169.1 not 12167.0. There is no adjustment made. Why was the front attendant told me to take a photo of dashboard and submit it if inaccuracy are found?GEORGE O.
Terrible.. Rude and disrespectful. Also trying to rip of me. Double charge money.MAHMUT K.
worst customer service. I used U haul once but daily I am getting emails with receipts for different customers. I called and inform the customer service many times but no use.VARTAN J.
Customer did not leave a comment.GEORGE G.
Customer did not leave a comment.Leslie S.
Customer did not leave a comment.RICHARD W.
Customer did not leave a comment.Erwin R.
You guys are the best!Mike R.
Customer did not leave a comment.Robert C.
online check, very easy, helpful staffPaul R.
Location was clean, everyone had their mask on and they actually had a vehicle available! What more can you ask for?DEVIN K.
Everyone was very nice, I was just a bit confused with little directions give. Overall I will use you all again. Thank you!ANDREA C.
Customer did not leave a comment.SULEIMAN N.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.CRISPIN V.
That is a very steep location and better snow removal and ice prevention would help. I didn't have any issues.JEFFREY D.
Customer did not leave a comment.GALYN V.
Personnel were very friendly and helpful. They immediately attached the trailer to my hitch; then quickly removed it when I returned two days later. Definitely recommend this uhaul location.KATHLEEN W.
Customer did not leave a comment.Emily G.
Customer did not leave a comment.STACEY C.
For the life of me I cannot understand why it would take 5 days to finalize my bill. There was 5 different charges to my card before the final bill! What kind of billing system to you have, a customer would like to know and expect to know what is coming out of his/her account long before 5 days, people do have a budget to keep and not wonder just how much they have to pay, and why so many charges to my account over 5 days???CHARLES M.
Customer did not leave a comment.FRANCIS K.
Customer did not leave a comment.SULEIMAN N.
Inside of truck had storing cigarette stink and it was greasy and dirty.SUJAY B.
Have used them twice and both experiences were excellent! Will keep using them when I need to move a considerable amount of items.Kathryn K.
Customer did not leave a comment.Mara V.
Bad Customer Service at Desk. Very rude.JONATHAN M.
Customer did not leave a comment.Aaron R.
I rented the trailed at 9:30am and returned it by 4pm to the same parking spot and the same location the same day, but was charged for having it 3 days. I'd prefer not to purchase a trailer, but the reality is the service your provide is slow and dishonest. I was ripped off and plan to let let others know via social media.MARC G.
Customer did not leave a comment.RAYMOND S.
Customer did not leave a comment.Manucher D.
Well run store.Richard G. | First Impressions
good customer serviceBALMORY M. | First Impressions
Customer did not leave a comment.Nicholas B. | Overall Experience
The U Haul staff was always friendly and helpful. Sometimes the lines were long but I believe they were trying to provide the best service to the customers. The storage facility was clean and spotless and carts were readily available. The area where people would leave their no-longer wanted items was promptly cleared out whether by U Haul staff or folks' new treasure. This U Haul facility is a pleasant place to store your items. Just be sure to swipe your card before opening your storage space to prevent the alarm from going off.JUDY H. | Overall Experience
Natalie was fantastic to work with in every aspect of my turning in of a trailer rented in another State, and rental of an inside storage unit. Jonathan Flores, the General Manager, was very cooperative and agreed to my requests which I presented to Natalie.THOMAS G. | First Impressions
Customer did not leave a comment.ROBERT G. | Overall Experience
Once i was charged for one year in Advance,ended up over drawing my Account. The pricing was right at the Start, but kept on increasing the monthly rent from $89.00 to $109.00 that's the reason i Pulled Off.ARUNAKUMAR S. | Overall Experience
My issues was the constant raise in prices.Jessica L. | Overall Experience
Jhonathan the manager a top full resources guyCARLOS M. | First Impressions
Eric knows his job. He took extra time to explain the rates, unit sizes, and walked me through the procedure. Very experienced and friendly. He made everything easier for me.Cecilia A. | First Impressions
Customer did not leave a comment.JAMES J. | Overall Experience
Dexter was very professional, knowledgeable and informative! I completed a one day trip and Dexter made my move-in storage process easy! He is truly an asset to U-Haul , thanks again Dexter!!roberta K. | First Impressions
I requested a refund of a late fee in July. The location manager apparently issued a VIP certificate that I never learned about. I followed up with him 3 or 4 times without a response. He still hasn’t responded to me. I had to email firstname.lastname@example.org to get it credited to my account. Lastly, I was told by an employee staffing the office front desk that we had to access our storage units during office hours even though the posted access hours are outside office hours! Had they posted that information somewhere, that would have saved me a late night trip to the facility when I couldn’t access my unit!Joaquin C. | First Impressions
Terrible customer service. The Hispanics (the 2 Southamerican-probably Bolivians) working outside are rude and unhelpful. The lady who closed the account also rude.Edgar R. | Overall Experience
Dexter, the front desk person was extremely helpful,He helped us find a unit that suited our needs, He took.his time to explain everything to us and how storage facilities worked.In addition, there were plenty of carts of different sizes to move the things to store. The unit was clean and ready to use. A tiring job made much easier.samuel a. | First Impressions
Keili was great, very helpful knew everything she give her gmAlex C. | Overall Experience
24 hour Access was suspendedROBERT J. | First Impressions
Customer did not leave a comment.Angie T. | Overall Experience
Customer did not leave a comment.Jonathan F. | Overall Experience
While I’m happy with the service , I’m very disappointed that on my move in a employee car was blocking my unit , I went inside and wait 20 minutes to let someone know about it , later that day in the afternoon I came back and again a different car was there , and today Sunday 06/28 at 11:30 am I came back again and it’s blocked , I can’t be going to ask someone to move their car all the time I visit my unit , and I see plenty of parking space available , why ? Next time I won’t notify and if I damage a car I won’t take responsibility , please respect that no everyone has the time to wait until move their cars . Very bad if this is continue I will have to find another place to store my stuff .Ever R. | First Impressions
We had used UHAUL to store some items from our home temporarily while we had our house on the market. The 1st storage unit we had was at the back of the building and had a water leak. Thankfully, I had stuff in rubber tubs and nothing was damaged. However, UHAUL did not seem to care. I asked for a different unit and there were none available, so I suggested a larger unit for the same rate. The check in process and dealing with people working there is extremely SLOW. If you plan to go into the office, be prepared to wait or be in there for at least 30 minutes until you speak to someone. I would not use this facility again or recommend that anyone else does.Sunshine W. | Overall Experience
Customer did not leave a comment.Cindia H. | Overall Experience
Customer did not leave a comment.juan f. | Overall Experience
Customer did not leave a comment.Nelson M. | First Impressions
Customer did not leave a comment.ENRIQUE S. | Overall Experience
The person who helped me has a very bad attitude and manners.manuel L. | First Impressions
Met our needsMark G. | First Impressions
The staff were very friendly and welcoming. I would recommend to friends and family!Sona C. | Overall Experience
Keri was of great helpJustin Z. | First Impressions
All good along the "way". Thank you.Branislav D. | First Impressions
ExcelentSilas D. | Overall Experience
Jordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.nanci D. | First Impressions
Jordan was especially helpfuljong c. | Overall Experience
Every little issue was patiently and kindly resolved by personnel. We've rented 3 different trucks and air-conditioned storage unit. All were very clean and looked as brand new. Great experience!Yuliya P. | Overall Experience
The woman helping me was not strong on customers service, did not listen, did not want to listen, was cold and distant...FANNY F. | First Impressions
24 hour access not available (card activation didn't work) which defeated purpose of renting unit while boyfriend also had truckJennifer C. | First Impressions
Courteous staff. May my move into the storage unit easyjong c. | First Impressions
Everything was effortlessly perfect, thank you so much.Salimata C. | First Impressions
Jordan and Jonathan were professional and provided great service. Thank you.Mary M. | First Impressions
Employees were very rudeLisa A. | Overall Experience
Very professional and helpful personnel and very clean facilitiesYuliya P. | First Impressions
All was well I was treted the best way possible thanks to all the staff at the U-Hul faciltity storage may be I will be back becaurse no condition is permanet thanks to everyoneZainab G. | Overall Experience
Juan did a great job of setting me up and introducing me to my storage unit, as well as getting me into my rental van and on my way!Martin S. | First Impressions
Over the years of having a storage unit, I never experienced any negative interactions and the facility was always clean no matter what time of the day. Keep up the good work!MADIA H. | Overall Experience
I highly recommend U-Haul Storage Facility! The facility is well kept and the bathrooms are always clean.Valerie R. | Overall Experience
High quality service, found the staff to be helpful and kind. We got a storage unit there and it was easy to get stuff into it.Vikarma B. | First Impressions
Helpful and friendly service. Clean facilities. Supplies well stocked.Kurt P. | First Impressions
Very goodBrian W. | Overall Experience
Think storage and payment system was all I could ask for...thanksJAMES L. | Overall Experience
I had completed my payment to UHAUL on Nov. 3rd which was $260.61. UHAUL is keeping charging me in my credit card. on Dec. 1st $258.45. on Jan. 1st $258.45. Return back my money.Nazneen A. | Overall Experience
DisgustingRonald G. | Overall Experience
.sadat t. | Overall Experience
Mr. Mayo was very knowledgeable and helpful. We really appreciated his kind assistance. Thank you!!Aminata M. | Reservation
.Hannah M. | Overall Experience
Wonderful experienceDORIAN LEE O. | Overall Experience
The service staff was very helpful and I appreciated how they conducted themselves during the process. Moving can be a stressful event and your staff conducted themselves professionally.terrence o. | Reservation
I have been waiting for over a week for someone to call me about my complaints. These complaints are not about the Gaithersburg store.Derrick L. | Overall Experience
Your staff was very cold except for one gentleman who showed us some friendliness, he seemed to be the boss older gentleman with a beard he told me his name and I forgot itdoreen s. | Overall Experience
Very Expensive. I had a unit for over 2 years & the price increased like every 6 months. Some of the staff was very helpful, others weren't. Customer service could've been a little better.JAMAAL S. | Overall Experience
a lady w/ an id that says owner was not friendly at all, looked angry and irritated, and her voice was raised when talking. i would say she's on the rude side. but all the employees we're great!Candice A. | Overall Experience
A very well-designed and well-managed storage facility.WILLIAM R. | Overall Experience
Moving around the facility can be quite difficult when the trucks are parked ready to go and your trying to get into your unit outside. It creates a bottleneck that limits movement throughoutHarold P. | Overall Experience
DID NOT COME, AS THERE WAS A DISPUTE ON THE PRICE. I HAVE PUT IN A COMPLAINT WITH CORPORATEcarl m. | Reservation
Well run facility.DONNA K. | Overall Experience
noneJacquelyn R. | Overall Experience
Significant rodent damage to lots of items in our unit. Upon moving out we found a dead mouse. The staff was incredibly helpful & friendly.SARA L. | Overall Experience
Water accessed my storage unit after a rainy day. Instead of another unit, I was offered pallets. Instead of an apology, they said "just file a claim, our insurance will pay for it" So, I hope they domovers o. | Overall Experience
Staff is great however I rented a storage unit for about 3 weeks and when I went to return the unit I thought I would get partial $ back.Ryan R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!