Customer Reviews for U-Haul Moving & Storage of Gaithersburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Gaithersburg

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Marvin W. on

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Tamika F. on

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Customer service attitude priority more training in customer service and speed. The attitudes at this location are horrible

Marissa B. on

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Wensday W. on

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Frederick D. on

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Carl N. on

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We had to unhitch our own trailer and park it with no assistance. We were just pointed in the direction that we should go. Hopefully we left it in the right spot.

Nelson V. on

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Very nice and fast and clear Thank you.

David B. on

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Everything went great!!

Nehemias L. on

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Picking up a truck and an auto transport, which had been reserved a week ago, took over 1 hr to get. On top of that, the gas was below 1/4. This delayed my trip significantly. I would not recommend this location.

Nehemias L. on

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Way too slow. It took me over an hr to get the truck and the auto transport. Horrible!!!

Adam M. on

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The owner or manager Jonathan is very professional and if you have an issue or a problem he is accessible to discuss and is fair and open minded. I’ve come to rely on this location to help me with my business and personal storage needs.

Toni N. on

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Location was convenient truck was clean but should be serviced didn’t run well and the steering was sketchy but we got it done

Eric M. on

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The officer who help me was very nice and helpful.

Christopher G. on

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Dave S. on

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Enrique C. on

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Everything was great

Erica E. on

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The floor bed of the rear of the truck was not clean...it had sand and dirt in the back but when I returned the truck, observed the young lady (which whom I checked in with) sweeping out the sand and hosing it down. I wish this was done prior to me using it as I had to move furniture in a dirty truck and there were to furniture bads available. Other than that, the service was excellent.

Phillip D. on

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Truck needed an alignment. It kept pulling from side to side when driving. It felt unsafe

Casandra B. on

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tracey E. on

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Took 15 minutes for someone to show up to inspect the vehicle - no other customers in store or at check-in station. I elected to have my receipt emailed to me - it was incorrect and charged me for 4 days rental when I only had the vehicle for 1+ days.

Edgar Z. on

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Charlotte R. on

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CAROL C. on

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Nice and new, and staff was very nice!

Mahdi B. on

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Miodrag L. on

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William M. on

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This is a very good location. THey have never not had the truck that I have reserved, which I can't say for some of the other locations I have used (or tried to use). The wait at peak times at this location can be brutal, but if you pay, check-in and do the Uhaul version of the ride-share thing (I forget what it is called), you can skip the line and get your key(s) and go. And that is OK. I think on Saturday mornings, they could probably use two or three people behind the counter for the first hour or two.

Paul H. on

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Staff was very pleasant, process was easy. Store was bright and clean. Good experience.

Robert A. on

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Michael K. on

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Catherine P. on

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Dmitriy B. on

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There was extremely slow queue processing close to noon this Sunday.

Ian W. on

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nanci D. on

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Jordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.

jong c. on

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Jordan was especially helpful

Yuliya P. on

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Every little issue was patiently and kindly resolved by personnel. We've rented 3 different trucks and air-conditioned storage unit. All were very clean and looked as brand new. Great experience!

FANNY F. on

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The woman helping me was not strong on customers service, did not listen, did not want to listen, was cold and distant...

Jennifer C. on

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24 hour access not available (card activation didn't work) which defeated purpose of renting unit while boyfriend also had truck

jong c. on

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Courteous staff. May my move into the storage unit easy

Salimata C. on

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Everything was effortlessly perfect, thank you so much.

Mary M. on

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Jordan and Jonathan were professional and provided great service. Thank you.

Lisa A. on

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Employees were very rude

Yuliya P. on

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Very professional and helpful personnel and very clean facilities

Zainab G. on

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All was well I was treted the best way possible thanks to all the staff at the U-Hul faciltity storage may be I will be back becaurse no condition is permanet thanks to everyone

Martin S. on

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Juan did a great job of setting me up and introducing me to my storage unit, as well as getting me into my rental van and on my way!

MADIA H. on

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Over the years of having a storage unit, I never experienced any negative interactions and the facility was always clean no matter what time of the day. Keep up the good work!

Valerie R. on

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I highly recommend U-Haul Storage Facility! The facility is well kept and the bathrooms are always clean.

Vikarma B. on

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High quality service, found the staff to be helpful and kind. We got a storage unit there and it was easy to get stuff into it.

Kurt P. on

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Helpful and friendly service. Clean facilities. Supplies well stocked.

Brian W. on

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Very good

JAMES L. on

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Think storage and payment system was all I could ask for...thanks

Nazneen A. on

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I had completed my payment to UHAUL on Nov. 3rd which was $260.61. UHAUL is keeping charging me in my credit card. on Dec. 1st $258.45. on Jan. 1st $258.45. Return back my money.

Ronald G. on

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Disgusting

sadat t. on

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Aminata M. on

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Mr. Mayo was very knowledgeable and helpful. We really appreciated his kind assistance. Thank you!!

Hannah M. on

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DORIAN LEE O. on

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Wonderful experience

terrence o. on

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The service staff was very helpful and I appreciated how they conducted themselves during the process. Moving can be a stressful event and your staff conducted themselves professionally.

Derrick L. on

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I have been waiting for over a week for someone to call me about my complaints. These complaints are not about the Gaithersburg store.

doreen s. on

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Your staff was very cold except for one gentleman who showed us some friendliness, he seemed to be the boss older gentleman with a beard he told me his name and I forgot it

JAMAAL S. on

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Very Expensive. I had a unit for over 2 years & the price increased like every 6 months. Some of the staff was very helpful, others weren't. Customer service could've been a little better.

Candice A. on

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a lady w/ an id that says owner was not friendly at all, looked angry and irritated, and her voice was raised when talking. i would say she's on the rude side. but all the employees we're great!

WILLIAM R. on

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A very well-designed and well-managed storage facility.

Harold P. on

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Moving around the facility can be quite difficult when the trucks are parked ready to go and your trying to get into your unit outside. It creates a bottleneck that limits movement throughout

carl m. on

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DID NOT COME, AS THERE WAS A DISPUTE ON THE PRICE. I HAVE PUT IN A COMPLAINT WITH CORPORATE

DONNA K. on

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Well run facility.

Jacquelyn R. on

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SARA L. on

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Significant rodent damage to lots of items in our unit. Upon moving out we found a dead mouse. The staff was incredibly helpful & friendly.

movers o. on

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Water accessed my storage unit after a rainy day. Instead of another unit, I was offered pallets. Instead of an apology, they said "just file a claim, our insurance will pay for it" So, I hope they do

Ryan R. on

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Staff is great however I rented a storage unit for about 3 weeks and when I went to return the unit I thought I would get partial $ back.