Customer Reviews for U-Haul Moving & Storage of Gardena

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Gardena

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Michael B.
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Service was above and beyond

Keshawn B.
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Customer did not leave a comment.

Jose E.
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Tony is awesome. I have been using this location for a while now and Tony is always there to help. I always see the kid running up and down helping as many people as he can. He has an amazing personality and great customer service. The 5 stars are for Tony. I highly recommend this location because of Tony. Tony should be at least assistant manager.

Paul T.
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My starting mileage for the vehicle I rented was 538 miles my closing contract indicated that my mileage started at 529. I took a picture to prove this.

Kevin J.
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I was happy with the friendly and professional services I received.

Alma C.
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The van was great, however the 3 employees that were at the store as I rented the vehicle were very inappropriate. The three of them were cursing in front of us. They did that throughout our entire process, I was very annoyed and will never return to this location.

Jeannine S.
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The outside service staff was good but here's a copy of my Yelp review. A couple of weeks ago, I rented a truck for moving my things online. Being this is the closest one to my new address, I thought coming here would make a lot of sense. While the person behind the desk was helpful and professional, the "manager" was not. Upon entering, he sat in the guest's chair while staring at me and not saying a word. Not only did he refuse to get up, but I also had to get a chair from another part of the lobby and he remained seated while making obscene gestures (he motioned for me to sit on his lap) and staring at me while I conducted business. Even if I was something to look at (which I wasn't on this day), this behavior was uncalled for. When I returned the truck, I had to call a male friend to wait for me in case I encountered this individual again. This male is very dark-skinned, average height with a lean build. He has short jet black hair with small silver flecks. I'd assume his age is somewhere between 35-50 years of age.

James P.
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Customer did not leave a comment.

Audrey G.
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Customer did not leave a comment.

Manuela G.
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Leaving little things undone can have a big unwanted impact. I walked in the office and without any greeting I was asked by a female, "What do you need?". The tone used was not welcoming nor courteous. After I answering her question; she told me I needed to go online then pointed to the web address printed on the sign outside the office. Greeting your customers with a good morning/afternoon or How can I help you? etc... would improve your customer service significantly.

TAM V.
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Customer did not leave a comment.

Andre V.
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The mobile app could not establish our location, at the front door, and couldn't continue to next step. Had to do it all inside.

MARK S.
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I was told that when I picked up the trailer that the facility closes at 5pm on Sunday. With that, I would have to use the After Hours drop off protocol, and should drop off the trailer before the end of the day, before the opening of the next business day to avoid a second rental period. So I do not know why I am being charged for 2 rental periods, when I was following instructions per your staff at the location. I wrote all of this when I disagreed with th e charges via your app at the time of drop off and was told I would be contacted by a U-Haull representative shortly. I have not hear from anyone regarding this matter. I have not heard any reply from any one due to my response through your app and in my reply to the email.

Helen L.
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Excellent staff always!!!

Tom T.
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Customer did not leave a comment.

Sergio L.
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Customer did not leave a comment.

Collette D.
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Understanding we are dealing with a pandemic matter but to have no customer service with staff present that continues to send customers outside to an orange box!!!! With online services not working well but rather customers had to rely on other customers for assistance. 5 hours after I return my truck I was called and asks when would I be returning the truck. Upon returning the truck I was told leave keys on seat of truck — leave and I’d get an email instead I get a call asking me when am I returning the truck. Crazy lazy customer service

DeVonna D.
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The agent that helped me with the hook up did an amazing job! He took his time and made me feel valued as a customer, as of he were setting up equipment for his own family member to get on the road. The assistant manager did her best to make up for me having to travel 20 miles away from where I requested the pick up. However, she made a point to tell the guy attaching the trailer that he was taking too long and that they would “get in trouble for closing late.” It was about 5 minutes past closing time. Then the manager told him to tell me that they were supposed to charge me $25 for set up but weren’t, as if they were doing me a favor. I have used UHaul car trailers multiple times for long distance travel and have NEVER been told that there is a fee for set up. I’ve even been told that it’s against policy for me to do it myself. I was disappointed overall.

Kim T.
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Offer hand sanitizer.

am P.
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Customer did not leave a comment.

DAVID Y.
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Have hand sanitizer machine in the store for your customers during the Corona virus pandemic.

Lynn D.
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Customer did not leave a comment.

ROSHE G.
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Great customer service at both pickup and check in.

Maxine D.
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The guy that came out to check the truck for return was very helpful. The customer service desk inside needs improvement. Thank you.

Sandra S.
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Customer did not leave a comment.

Adrian C.
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Gardena location has great customer service,friendly people always willing to help.

Randal M.
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Customer did not leave a comment.

Karen G.
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When doing online check in don't make the customer check in at the location. That's a waste of time

Jordan S.
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You gave us a 13 year old truck without cruise control for a 1,500 mile drive.

Shon S.
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Great customer service

louis C.
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Some of the contract was not clear. The cashier said "flat -rate" for 24 hours but I was charged an additional $61 for going over my allowed mileage.

TYRONE G.
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Nothing ,Great business!!!

Cydney B.
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See notes above

Ladonn M.
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I had questions/concerns and Donnis addressed them immediately. Thank you so much!

melanie B.
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Have more than one person behind the desk! The young lady who helped me was amazingly friendly, polite, knowledgeable, and kind even with the growing line of people waiting to be helped. She worked with one young man who retrieved vehicles for customers. Together they were professional, helpful, and patient. This store should be more respectful of their employees and customers. They worked as quickly as possible to get everyone taken care of as efficiently as possible. It was a pleasure doing business with your company only because of the two professional employees on duty Saturday envelope though they worked alone. Saturday must be one of the busiest days and your company had only two employees to handle the many customers. I was disappointed to witness how little Uhaul most think of their employees and customers.

Samuel H.
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Very happy

LANEICE J.
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Customer did not leave a comment.

Charlene W.
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The service rep on Saturday, 3/7/20, early morning was excellent, patient, and efficient and she was the only staff waiting on a long line by herself before 8am.

Tatanesha G.
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Customer did not leave a comment.

Joqua J.
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Great customer service

claudio R.
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I use your location because it used to be a good place to rent ... this time the vehicle was dirty, sticky to the point, we had to clean it, dirty, sticky steering wheel same with dash, door and center counsel. AC doesn’t work properly and the passenger door seat belt didn’t work!

Precious P.
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Customer did not leave a comment.

Arnulfo A.
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Exelente

Angerine E.
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Customer did not leave a comment.

Jannika W.
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Customer did not leave a comment.

Steven S.
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Thanks y'all. Everyone there was fantastic, great attitude! The equipment was great!

RAQUEL W.
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I was really impressed with the service I received from Anthony. He was the young man that helped me when I picked up truck and also when I returned the truck the next. He was very patient and knowledgeable. Thank you Anthony

Brenda D.
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Customer did not leave a comment.

Matthew B.
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Customer did not leave a comment.

MATTHEW S.
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The lady that was working inside was very rude. Also I showed 10 mins before my appointment and it still took 30 minutes to get the truck. When I got the truck home I noticed the dolly I rented was not in the truck so I had to go back. My move to an hour and a half longer than I thought. So my wife called and asked if it was ok to keep it that much longer. Which the lady on the phone said ok but when I returned it she tried to charge my for a whole extra day. Thankfully the guy checking in the truck fixed that and apologized.

Lani E.
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The woman who works there is so rude and unfriendly. Always short staffed. Waited in line for 46 mins. There were 8 of us in line. I will no longer use this UHAUL again since service is very poor.

Wayne B.
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More competent people handling the customers. Had to call the owner to come and resolve the ptoblem. The equipment I had requested was not ready to use.

Michael O.
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Customer did not leave a comment.

Shannon P.
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Tony REALLY went above and beyond to help me today. He was so kind and helpful even when the line was out the door with customers. He needs a raise!! :) Shannon~

MAURICIO C. | Overall Experience |
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All good only I suggest some electric outlet

DALE S.
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Customer did not leave a comment.

Derrick G.
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The guy (Tony) has excellent customer service. He is awesome. I would definitely recommend people based on the experience and customer service that he provided.

Hunter A.
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The employee that I returned the van into was one of the best people I've ever encountered in dealing with returning vehicles to uhaul.

Katie H.
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I did mobile check-in and my truck was supposed to be at the Torrance location. 15 minutes before my truck was supposed to be picked up, your system changed this to hand delivery when the office opened at 7am. My truck was supposed to be ready at 5am. After twenty minutes with customer service, I was advised my truck was available for mobile pick up at a different location. I took an uber to the different location to pick up my truck. The dollies and furniture pads that were supposed to be with my truck were not there.

Danny S.
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Customer did not leave a comment.

Carl E.
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The Guys was very nice!!!

Benno N.
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Customer did not leave a comment.

Korey C.
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Customer did not leave a comment.

Anil S.
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The agent was very friendly and reviewed which truck might best suite my needs.

daniel R.
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Customer did not leave a comment.

Janessa M.
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My original reservation was not available and had to drive to another location further from my house. The truck I ended up getting was absolutely disgusting and had Weed ashes and the truck didn’t want to start Half the time.

erika H.
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Customer did not leave a comment.

Evelyn L.
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The guy was helpful. Great customer service . Forgot his name .

Jeffrey S.
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Keep up the good work. Agent was able to manage my support, but would recommend that Uhaul provide enough staffing to cover both office and yard.

Nadine J.
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Dietrich Barber and her team is awesome, good customers service is rare these days, but today and yesterday I received some good old ole school customer service. ??????????????????????

John K.
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Customer did not leave a comment.

Bertha A.
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Excelente

Carrie G.
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Absolutely great customer service. This is my #1 go to U-Haul location!

TOM H.
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Been there 3 time lately and all 3 times the computers were not working properly causing 30 minute delay. The sales people were very friendly, however, the computer support equipment was horrible. 3 times they had to enter my data and it kept crashing... The last 3 visits were exactly the same. On going issue with Uhaul and their computer system.

Freddie M.
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Today was a terrific experience. No waiting. This crew there today really knows how to handle business. I came in with service quickly. When I returned the truck I was serviced even quicker. Thank you Devohn.

Glen M.
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Customer did not leave a comment.

Marsha L.
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The process was easy and Tony was very pleasant and providedo great customer service

Miguel L.
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Customer did not leave a comment.

Freddie M.
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It is definitely always a pleasure doing business. With this U-Haul. Everyone is very respectful and very helpful.

Chidi M.
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DeVohn had excellent customer service?

Matthew M.
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Customer did not leave a comment.

Raynaldo S.
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Excellent service. Quick and eay

Fred C.
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Everyone was very helpful. I was surprised at the professionalism. They took care to make sure that I had the proper equipment. They were all knowledgeable.

Rebecca J.
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Customer did not leave a comment.

Gene T.
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Customer did not leave a comment.

Amada R.
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Customer did not leave a comment.

John M.
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Team at location was wonderful.

Deandre H.
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Great service

Mary F.
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Customer did not leave a comment.

Ladonn M.
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Judy provided excellent customer service. She was very accommodating. She is everything you'd desire in a customer service representative.

Miguel R.
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Customer did not leave a comment.

URSULA H. | Overall Experience |
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I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

Robert R.
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I came in 15 minutes before closing, and Judy really took care of everything and made sure everything was right. Her system was not accepting my tow vehicle and setup as being capable, though my phone reservation said it wouldn't be a problem. She kept working at it until she got it working. I believe Judy was the manager on duty, so she also had to deal with closing the store, but was very friendly and courteous with me. Not only was my experience at this store Excellent, it was also ABOVE EXCELLENT. You have an excellent employee here. Thank you!

Elissa B.
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Customer did not leave a comment.

BILL S.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Donna H.
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Customer did not leave a comment.

Leonard H.
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Customer did not leave a comment.

Michael C.
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You guys were awesome! Polite and friendly. Thanks for making our moving experience that much easier.

MARICIANO R.
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Customer did not leave a comment.

Brandylanett M.
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Customer did not leave a comment.

Abdul S.
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Great customer service from Tony

donna w. | First Impressions |
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Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

Vivian W. | First Impressions |
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Very professional and they meant all of my needs

dorean g. | Overall Experience |
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Thanks for your understanding n help

Gary S. | Overall Experience |
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Nice secure place with a friendly staff would recommend them to friends and family

Vivian W. | First Impressions |
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The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

ALISA T. | Overall Experience |
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There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

Ian N. | First Impressions |
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Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

SABRINA R. | Overall Experience |
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Na

Shakera H. | Overall Experience |
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Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

catherine a. | First Impressions |
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My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

tonya s. | First Impressions |
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My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

WILLIAM E. | Overall Experience |
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Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

Stacy W. | Overall Experience |
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I use your storage space and my stuff got damage and no one could explain why

Michael B. | Overall Experience |
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outstanding service and nice guys

Alexander C. | Overall Experience |
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I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

YVONNE B. | Reservation |
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This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

Maryann J. | Overall Experience |
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The staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your help

phillippe s. | Overall Experience |
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Had a good experience everyone was helpful.

ANGELA H. | Overall Experience |
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For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

Tameka F. | Overall Experience |
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I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Jonathan B. | Overall Experience |
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While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

RHONDA M. | Overall Experience |
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The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.

Sherman H. | Overall Experience |
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