Customer Reviews for U-Haul Moving & Storage of Gardena

Rating:

5.0

Too many e-mails!! (I received about TEN throughout the process)

Rating:

1.0

I was charge a gas feed. I actual put more gas then was actual in there when I picked the trucked up. I returned the truck on time @ 9:17. I received a call from someone at 10:12am asking what time was I returning with the truck. I explained I returned it on time. She stated hold on let me check. I suggested she should have checked before she called.

Rating:

2.0

Poor customer service

Rating:

4.0

They are friendly and quick.

Rating:

3.0

When I came back to under load the truck it took to long to get any help all so ask me to park the trailer in spot that was not the customer job to park the trailer Not where I was asked to put it

Rating:

4.0

My move out date was 10/2/2024, along with the uhaul truck rented, your facility handled it clearly until the 10/7/2024

Rating:

3.0

It took long time to wait for returning. but staff was helpful. Thanks!

Rating:

3.0

Be honest with the real level of gasoline, I always have a problem with that and if someone forgets something they have to return it and not lose it.

Rating:

3.0

more checkout staff. long wait to get vehicle. and get rid of the attendant on the lot directing traffic. poor attitude and inability to organize traffic flow in and out of the property. other staff were great. helpful. hard working

Rating:

5.0

Your sales rep Don was very helpful the service was excellent thank you all for the great customer service

Rating:

5.0

Keep doing what y’all doing

Rating:

3.0

Not enough employees and I had to wait over half an hour to just talk to someone

Rating:

1.0

They changed my time from 7am to 10am I went to pick up my truck at the western location and they told me they didn’t have It and they changed It to a Gardena location. I wanted total of 3 hours from one place to the other. I finally got checked in and the receptionist couldn’t find the keys to the truck. She gave me another truck which It was extremely dirty, the back was wet, smelled, dusty. My equipment and furniture got sticky dark type of oil on them. It Is unacceptable to have such bad management of the store. Poorly trained and under staff. I had the most horrible experience on to of the stress of packing.

Rating:

2.0

Attends to customers when there is a long line.

Rating:

5.0

The store was really busy and the customer service was very good!! Returning was a breeze the guys that helped connect the traiker made sure everything was safe before I left. The girl at the counter was fast and helpful..

Rating:

5.0

Great staff!

Rating:

2.0

The location is understaffed, the equipment was not ready at the time of pick up. I had to wait almost 2 hrs to get a trailer because they dis not have cables for the taillights. We were told it would be 15-30 mins to get the cable, 2 hrs latter we still had not gotten our trailer. This is busy place. We waited 20 minutes in line to be told theu didn't have a cable. They should know these things before renting and waisting my time. Will I rent from here again? Probably, it is the closest to me. Will I try to avoid this place? If I can, definitely. By the way. This is not the first time I have had a problem at this store.

Rating:

1.0

The girl presented me with an incorrect bill for $137.95, she did not tell me her name, after which I contacted another employee Danis, telling him about the problem, he double-checked, made a remark to that girl and wrote me a new bill for $80.07 and gave it to me on paper, I have it. The next day I saw a withdrawal of money in my bank for both amounts, I called the company's office and spoke with Nelen, a polite girl, they confirmed $80.07, I spoke with, and yesterday they withdrew $137.95 from my account twice incorrectly. I have been here for more than 20 years, I have never had this happen, please sort it out!

Rating:

5.0

it's good ocation but truck a little dirty on inside

Rating:

4.0

Have more than person working the front desk to take orders!!!

Rating:

4.0

Do not block HC parking. That is illegal and inconsiderate. Please be willing to move trucks to make sure those spaces are always accessible. Maybe hire more workers to make that possible.

Rating:

3.0

The truck it was dirty when I pick it up. And the guy is mad with us, because he want to go home early and we get there just in time

Rating:

5.0

All were very friendly and courteous 👍

Rating:

2.0

The wait times are to long to stand in line need more helpers

Rating:

5.0

Nobody checked me in , I was told to take my trailer to the back, I unhooked it myself. But I’m experienced so not a problem, the staff was very nice and the front counter person I believe his name was CJ amazing

Rating:

3.0

I ask for a 15’ truck bus and was given 20” instead.

Rating:

5.0

More employees to help on the desk

Rating:

5.0

Returning was not good. Was pointed to the back to return the trailer. Put it in a spot. No one came. Unhooked it all myself. No one came. Drove to the front and spoke to the two guys outside. Asked that it get checked in. I was told it already was. Drove away. A few hours later, noticed no e-mail receipt from U-haul. Called in to have it checked in. Told they'd check it out. Put on hold for 10+ minutes and no return to me on hold. Hung up. Next morning, received a return e-mail around 8:58 am. I don't want to waste all that time trying return a trailer and to not get charged for multiple days as has happened before.

Rating:

5.0

Good job and I see you next time

Rating:

2.0

The worst customer service. While waiting to check in people cut in line. The clerk did nothing. One person stepped in and i think was a friend of the clerk as she assisted with them in making a DoorDash order. Once i completed check in the next set of directions were confusing. Proceeding to the parking lot not a sole was there to give directions or assistance. When dropping off, again no one was around. Went inside and several employees were just standing and chatting. When ask for guidance regarding dropping off they just said "just leave your keys" The whole experience was bizarre

Rating:

2.0

Reserved vehicle wasn’t available. Staff unprofessional. Replacement vehicle had multiple unaddressed vehicle maintenance warnings and a mild alignment issue.

Rating:

5.0

I had a wonderful experience and thank you for your service.

Rating:

1.0

We arrived at 4:30 to deliver the truck, the person who was at the place to receive the truck is very rude and ignorant, he told us that we have to do it in line and he began with his rude attitude, we told him that it was his job and he began to yell at us and offend us with his language, we do not have the time or the education that he has, but he continued yelling at us all the way to the car. At the end of the day he did not do his job, I do not know if he is homophobic or is simply racist and has a lot of resentment about the job that he has, the only thing I can say is that if he does not like it, he should look for something where he likes and can be happy because I do not believe that this type of work is his ideal job, he is very rude He’s not deserve to be helping people you guys need to find a better job for him this it’s bad for your business we rent a truck every 2 weeks and we do not deserve this treatment

Rating:

4.0

Fuel issue. The paper work claims the gas tank was at 1/4 tank, which looked right. I brought back the vehicle with the same amount of fuel, but during checkout, it claim it was at 1/8 tank -- charging me an additional $30. My frustration hit a peak, as everything else was smooth a transition. I only drove 22 miles and fueled up tank with 3.5 gallons - more than enough.

Rating:

4.0

There was a long line but the two workers did all they could to keep it moving swiftly. They were fast paced, accurate and helpful. They answered any and all questions asked. All in all I would say it was a job well done!

Rating:

2.0

Scheduled online for a Tuesday, I showed up on Tuesday morning and was greeted with "Nobody called you?" and my appointment was moved to Friday with no regard to my schedule. I return on Friday and they are still surprised to see me, asking me who I spoke with and that they would need to call the hitch installer to let him know he has my appointment today. Then I'm told the hitch installer will call me when they are done. At 6:15PM I've heard nothing and finally call THEM (they close at 8) because based on the quality of the experience I had so far, I couldn't rely on them sticking to their word.

Rating:

5.0

Always a great experience with Marisa. Courteous, great customer service with smile.

Rating:

5.0

I have experienced the very best customer service with U-Haul at every stage. I had originally rented a Budget truck & tow dolly for an out of state move. Their equipment didn’t function as intended nearly thwarting my moving timeline. The staff at Nashville went above and beyond! The staff at Gardena were exceptionally helpful as well. Using U-Haul was like having a very competent team with me along the entire moving process. I didn’t feel that with Budget. It seemed like I was given equipment but safety checks like U-Haul does were non-existent. That and the three calls to get the credit card charge reversed, have reminded me to never look elsewhere for moving needs. U-Haul is definitely the one stop shop I’ll recommend.

Rating:

5.0

ALL EXELENTE COSTUMER SERVICE⭐⭐⭐⭐⭐

Rating:

5.0

The best customer service ever!!! Everyone was so helpful.

Rating:

5.0

The employees are amazing they all need a raise.

Rating:

5.0

Professional grade.

Rating:

1.0

I dropped my car off for a hitch installation and they completely forgot it the entire day. Nothing done at all the entire day!

Rating:

2.0

Understaffed! Long wait time to pickup reserved vehicle.

Rating:

1.0

The worst experience I have ever had with Uhaul. Definitely would not recommend to someone. I had to have road side assistance replace two tires in the Uhaul location since both tires were damaged and losing air. Would not give a replacement Uhaul.

Rating:

3.0

Drivers side door would not lock and i had to leave my belongings in the cab overnight, brakes also seems unreliable.

Rating:

5.0

They are so fabulous truly a blessing I am a forever customer thanks to the hospitality and kindness love this place.

Rating:

5.0

Sometimes difficult to get timely help when returning equipment.

Rating:

3.0

Need more people in the front helping out 1 hour to get keys.

Rating:

1.0

I reserved a u-haul for the day requested. When I get there there were only two workers with a line full of people l. I had already scheduled a reservation but when I made it to the front, they told me there weren’t any dolly’s available which was confusing since I reserved furniture pads , a dolly, and furniture pads. I was assured that all the equipment would be available and ready and was already included in my truck when making the reservation. That wasn’t the case when I got there. Next, I had to wait an additional period of time until the driver came back with the rental. Overall, this was unacceptable and very much poorly organized.

Rating:

5.0

May be hire more workers

Rating:

5.0

Marisa was awesome. She has great customer service and made sure the process was quick and easy.

Rating:

2.0

Upon arrival we had to wait in line while one teller assisted everyone. Once it was our turn, ms Amaya told us we may not use two cards to purchase this rental - even though I made sure to inquire regarding this with a live agent days before the booking. Luckily ms Tamara on the customer service line was able to assist me with this. Once we retrieved the truck, we noticed it was driving towards the left side. This has presented us with a difficult travel overall - we decided to not report this in fear we could not proceed with our move. Once we arrived to our drop off location, we were told that we are not allowed to complete our drop off at this selected location - a customer service rep was able to complete this. Customer service line instructed us to drive an hour away just to drop it off, and they said they would provide us with $50 and then $100 credit. I believe for the stress this has caused is this amount is absurd. Our entire day was ruined and I had to hire a friend to help me drop off so I could return to Estes Park. So uhaul owes me for two vehicle gas expenses as well as my time and energy. Horrible service. Inconsistency amongst uhaul dealers. A headache!!!!

Rating:

5.0

Thank you

Rating:

5.0

No improvement necessary

Rating:

2.0

Incompetent employees. Took me 50 mins to pick up a truck I reserved 2 weeks prior with no additional waiting customers. Lazy and very disintetrested. Customer service was a -10.

Rating:

5.0

Mohsin

Rating:

5.0

very helpful

Rating:

1.0

Fraud, never had a uhaul here!

Rating:

5.0

This Uhaul location is the ONLY One my entire family will use. The office has excellent customer service. The staff has a "can do" attitude. The manager is great also. Will use again if necessary.

Rating:

5.0

Everyone was nice and the environment was great

Rating:

5.0

Thank you

Rating:

5.0

Superior Excellent Customer Service!!!!!

Rating:

4.0

No elevators I'm on the second floor, the staff us very curious.

Rating:

1.0

I check out 23 not the 24 and ask for a paper that when I check out , not will use it again .

Rating:

4.0

Overall good experience. Only complaint would be that for the size of the space some form of additional lighting might've been helpful.

Rating:

5.0

Thank You All Very Much You Are Terrific Sincerely RR

Rating:

5.0

Very courteous, great energy remarkable satisfaction

Rating:

5.0

Helpful , out going , very informative & courteous

Rating:

5.0

Don and his team displayed exceptional customer service. Even at the height of the business day with other demanding customers they worked together to ensure that my unique needs were met and satisfied. They were all friendly and professional and went above and beyond to get me all I needed. I am grateful for their time and efforts.

Rating:

5.0

The manager was wonderful and the staff was real helpful

Rating:

4.0

Clean equip. Helpful respectful friendly staff.

Rating:

1.0

Paid for a storage and it was not available.The staff was rude.Was not a good experience still waiting for my refund.Called today something must be in the air there That person was also rude never again.

Rating:

5.0

Mr. Donnis and his team were always a pleasure to come in contact with.

Rating:

5.0

Staff that helped me today were all gentlemen and had great customer service and maintained a professional manner even when the office was busy. Would definitely recommend this location to friends and family. Facility was well kept super clean and my unit was easily accessible which is great! #newhappycustomerexperience

Rating:

5.0

Excellent customer service 👏

Rating:

2.0

Na

Rating:

4.0

Everything went well except there was no storage room available in any size. I had made my reservation the week prior and was called to confirm so I thought I would be able to store in Gardena. Fortunately the gentleman who worked with me was able to help me find a storage at a different location.

Rating:

5.0

My storage at Uhaul was a great experience. I had my Uhaul storage for many years and was sataisfied with thier services and the customer service from thier staff. I would highly recommend Uhaul storage to friends and family.

Rating:

5.0

The staff at Gardena, California U-Haul is much appreciated! They will work with you!

Rating:

5.0

Great facility!!!! Top 2 bottom friendly faces !!!!! Helpful and understanding!!!!

Rating:

5.0

If I have a need I will return to this facility.

Rating:

5.0

The manager Donnis Broussard was very helpful.

Rating:

5.0

Employee was so helpful and professional excellent

Rating:

4.0

Need to answer the phone after hours.

Rating:

5.0

The general manager Mr. Broussard was ver accommodating with a ground level unit that became available as I had expressed my need of a ground floor unit due to a current disability. He canceled the second floor unit which I had to climb stairs to get to (elevator needed at this facility). I really appreciate the extra mile the staff to to assist me in my storage needs. This was my first storage experience and I would definitely recommend this location to everyone in need of a unit.

Rating:

5.0

Helpful people

Rating:

5.0

Both associates were extremely knowledgeable, very helpful and friendly. Both smiled during the entire process even with me not knowing what I needed as far as size of storage space. Very pleasant employees.

Rating:

1.0

Customer service at both the Vermont LA location and Gardena Location. The management at Gardena was bad! The cashier charged my card before telling me the total of my cost!! The staff whispered to the manager “Does she know the mileage came to $200?” The manager said to him, “she should.” Not once speaking to me to confirm they charged me $890! I’m so disgusted by the staff and manager at Gardena, I would never recommend anyone or return for service! I hope this email goes to the upper management; because you have very bad customer service, neglected to inform me of the total charges, and basically charged my card before I could confirm the card to use. I will be calling the corporate offices.

Rating:

5.0

The manager/supervisor and staff were awesome.

Rating:

3.0

I had reserved a large storage unit a few hours earlier. When I got there there was only a small storage unit available and it was on the second floor. I had some furniture to store so I declined the unit as there is no elevator there!

Rating:

5.0

Superior Customer service!!

Rating:

5.0

That's the most clean & friendliest storage facility I have ever been in. The staff is very helpful, pleasant, & knowledgeable. I will continue to use this uhaul facility, & recommend them to my worthy friends. 10 thumbs up. Thank you, from Kelli Diggs.

Rating:

5.0

This Uhaul is awesome. From the customer service, truck rental and onsite storage. Excellent! I wanna keep them as a secret. Lol. (I'm not)

Rating:

5.0

The Manager is Extremely Amazing!!!!!!!! Thank You for All your help. And of the staffs.

Rating:

5.0

The staff was friendly and helpful

Rating:

1.0

Very poor customer service was trying to get a storage unit and both units was occupied and when staff was trying to contact the manager his phone e was going to voice-mail and never returned phone calls the two young men's that was there was so helpful the young lady that was there was not helpful at all I was there for three hours and still didn't get storage that is why my move in and out date is the same because both units was occupied with locks on them when they was showing available and was not so they don't know their inventory and it is a inconvenience to customers I would never recommend or use this location because of poor customer service

Rating:

3.0

The older female staff was extremely rude and not helpful.

Rating:

1.0

I was told the facility had an elevator and it didn’t. And the assigned space was in the attic. So we had to go rent a space at Public Storage, whose rates were a LOT less for a better space and they do have elevators, as well as flat bed carts and Dollie’s. I will NEVER rent a storage space from U-Haul again after this fiasco! By the way, the staff at the Gardena facility was snotty with me on the phone and when my son got there he realized this was the same facility that he had trouble with before and sent a complaint to corporate about years ago. Obviously nothing was done to correct the problem.

Rating:

5.0

The staff was very nice, courteous and helpful!

Rating:

4.0

Though the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).

Rating:

1.0

This facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.

Rating:

4.0

I have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.

Rating:

4.0

The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Rating:

2.0

I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .

Rating:

5.0

Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 😊

Rating:

1.0

Water leak damage furniture

Rating:

2.0

The facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.

Rating: