Customer Reviews for U-Haul Moving & Storage of Gardena

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Gardena

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Katie H.
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I did mobile check-in and my truck was supposed to be at the Torrance location. 15 minutes before my truck was supposed to be picked up, your system changed this to hand delivery when the office opened at 7am. My truck was supposed to be ready at 5am. After twenty minutes with customer service, I was advised my truck was available for mobile pick up at a different location. I took an uber to the different location to pick up my truck. The dollies and furniture pads that were supposed to be with my truck were not there.

Danny S.
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Customer did not leave a comment.

Carl E.
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The Guys was very nice!!!

Benno N.
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Customer did not leave a comment.

Korey C.
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Customer did not leave a comment.

Anil S.
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The agent was very friendly and reviewed which truck might best suite my needs.

daniel R.
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Customer did not leave a comment.

Janessa M.
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My original reservation was not available and had to drive to another location further from my house. The truck I ended up getting was absolutely disgusting and had Weed ashes and the truck didn’t want to start Half the time.

erika H.
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Customer did not leave a comment.

Evelyn L.
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The guy was helpful. Great customer service . Forgot his name .

Jeffrey S.
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Keep up the good work. Agent was able to manage my support, but would recommend that Uhaul provide enough staffing to cover both office and yard.

Nadine J.
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Dietrich Barber and her team is awesome, good customers service is rare these days, but today and yesterday I received some good old ole school customer service. ??????????????????????

John K.
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Customer did not leave a comment.

Bertha A.
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Excelente

Carrie G.
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Absolutely great customer service. This is my #1 go to U-Haul location!

TOM H.
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Been there 3 time lately and all 3 times the computers were not working properly causing 30 minute delay. The sales people were very friendly, however, the computer support equipment was horrible. 3 times they had to enter my data and it kept crashing... The last 3 visits were exactly the same. On going issue with Uhaul and their computer system.

Freddie M.
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Today was a terrific experience. No waiting. This crew there today really knows how to handle business. I came in with service quickly. When I returned the truck I was serviced even quicker. Thank you Devohn.

Glen M.
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Customer did not leave a comment.

Marsha L.
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The process was easy and Tony was very pleasant and providedo great customer service

Miguel L.
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Customer did not leave a comment.

Freddie M.
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It is definitely always a pleasure doing business. With this U-Haul. Everyone is very respectful and very helpful.

Chidi M.
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DeVohn had excellent customer service?

Matthew M.
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Customer did not leave a comment.

Raynaldo S.
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Excellent service. Quick and eay

Fred C.
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Everyone was very helpful. I was surprised at the professionalism. They took care to make sure that I had the proper equipment. They were all knowledgeable.

Rebecca J.
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Customer did not leave a comment.

Gene T.
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Amada R.
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John M.
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Team at location was wonderful.

Deandre H.
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Great service

Mary F.
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Customer did not leave a comment.

Ladonn M.
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Judy provided excellent customer service. She was very accommodating. She is everything you'd desire in a customer service representative.

Miguel R.
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Customer did not leave a comment.

URSULA H. | Overall Experience |
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I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

Robert R.
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I came in 15 minutes before closing, and Judy really took care of everything and made sure everything was right. Her system was not accepting my tow vehicle and setup as being capable, though my phone reservation said it wouldn't be a problem. She kept working at it until she got it working. I believe Judy was the manager on duty, so she also had to deal with closing the store, but was very friendly and courteous with me. Not only was my experience at this store Excellent, it was also ABOVE EXCELLENT. You have an excellent employee here. Thank you!

Elissa B.
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Customer did not leave a comment.

BILL S.
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Customer did not leave a comment.

Michael C.
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Donna H.
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Leonard H.
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Michael C.
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You guys were awesome! Polite and friendly. Thanks for making our moving experience that much easier.

MARICIANO R.
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Customer did not leave a comment.

Brandylanett M.
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Abdul S.
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Great customer service from Tony

Kayla D.
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Customer did not leave a comment.

Lavar M.
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Service was excellent. Staff was very helpful and attentive to my needs. Well mannered. When I returned the truck I met tony. Great service. We talked sports. Very friendly and helpful. Will definitely recommend this location to all my friends. You have a great staff at this location.

Terry G.
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When I returned the truck the young man that helped me on the yard was very awesome amazing an helpful I'm grateful for his service

Francis B.
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Customer did not leave a comment.

Damiesha S.
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Sergio C.
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MARYMELRYN Y.
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Barbara D.
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Customer did not leave a comment.

Andre V.
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Everything was great.

Vince S.
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Have rented trailers at this location 3 times. The staff is always quick, professional and friendly. Judy was very helpful when I returned the trailer.

Lorenzo G.
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Customer did not leave a comment.

James O.
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Brenda J.
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Ricardo S.
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Cynthia W.
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Jose S.
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The help the Tony gives tou is exelent i do recoment this Store to every one

ROBERT R.
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Great job . Will definitely come back to rent

Roger J.
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I was helped and serviced by the young guy with the pony tail I believe his names tony he’s of Mexican decent dude customer service is excellent he was very helpful and polite he made my return ez and fast this guy should most definitely be recommended ????????

Deanna S.
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Wonderful experience...TONY was OUTSTANDING...super helpful...THANK YOU !!!

brian P.
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Tony needs a vacation he works too hard

Quanna B.
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Great customer service. Tony provided an awesome rental return experience.

Boshra B.
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Is excellent service Thank you people working at uhaul

Insu C.
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No comment

Debra W.
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Not rent out trucks with warrants. I was stopped by the police shortly after I rented the truck. But released after they realized I wasn't the previous renter. It was terrifying. When I returned the truck and shared what had occurred with the representative there was no apology, no compassion.

Jason S.
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U guys are the best

Jose G.
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SUPERB.....Willing to help, assist and go above what they are able to accommodate the customer. They acknowledge that UHaul made a mistake by sending me over 20 miles out of my way to drop off the rental truck. Thank you......for putting me the customer first.....!

Ivan A.
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I have been a customer at this location for years. It has always been my go to for all my moving needs, from truck rentals to storage space. I was in on January 26, 2020 to close out my storage unit and rent a moving truck. Judy Forman was the representative that assisted me, she is one of the most professional, knowledgeable, patient, and kind representatives I have ever dealt with at this location. She went above and beyond to help me with everything I needed. The employees at this location are always so nice and helpful, but Judy is the epitome of perfect customer service!!

Kevin L.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

Lien L.
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Customer did not leave a comment.

David K.
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Overall, I thought the customer service was satisfactory. Yet it would have been nice if there were at least 2 customer service representatives helping at the front desk (when there are 2 or more people waiting in line for service), since I had to wait in line almost 15 minutes before I was able to be helped. I thought by doing my reservation online (including submitting a copy of my drivers license online), I thought I would save time and thought I would only have to show my drivers license and credit card and be on my way. Yet once I was waited on, I still had to spend about 10 minutes trying to get my cargo van rental. Since I got extra coverage, I was disappointed that the customer service representative did not immediately know what was the number for me to call, in case I had a flat tire or needed emergency roadside service with my cargo van rental . . . so I ended up finding the phone number on the back of the key fob several minutes later on my own. I also was disappointed that the customer service representative did not tell me how to actually get my cargo van on the lot. So when I went out to talk with one of the U-Haul representatives on the lot, he seemed to have a slight bad attitude that I was bothering him asking for help on how to actually physically get my cargo van. The customer service representative should have just told me to look at the cargo van number on the key fob and get the cargo van with that same number (the cargo van has large identifying numbers on the outside of the vans) out on the lot. It was that simple, but my not knowing how the process worked and not being told how to get my cargo van on the lot, this was very frustrating. Upon returning the cargo van, that process was super easy and fast, and the customer service agent on the lot that re-took delivery of the cargo van was very professional and friendly.

donna w. | First Impressions |
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Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

Vivian W. | First Impressions |
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Very professional and they meant all of my needs

Richard G.
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All went perfect. Keep up the good work.

Henry E.
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Your employee Tony, his customer service skill is excellent, I hope the other black guy who stays at equipment return could also learn those skills from Tony and he should be reminded that a simple smile goes a long way

Roderick L.
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Customer did not leave a comment.

Ronald T.
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Customer did not leave a comment.

Desmond H.
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The van i rented, the gas tank was leaking gasoline profusely at the gas station when i was pumping. Apparently someone was stealing gas at their lot, that's why it only had a quarter tank instead of half when i picked it up. And i only drove it for 13 miles, i only need to refuel it for one gallon.

Reinaldo C.
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Customer did not leave a comment.

gilles N.
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Customer did not leave a comment.

Marco G.
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Customer did not leave a comment.

Irene W.
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Nothing's necessary. The U-Haul employees were very professional and knowledgeable.

James M.
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Your attendants were standing around smoking and making jokes as I pulled up.. They were not interested is me as a customer. Hire people who actually want to work and are respectful to your customers!! The return yard was dirty and in disarray.

Inwu N.
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Judie & michi is very nice !!

HECTOR Z.
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Customer did not leave a comment.

Ian H.
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Everyone very polite and efficient. I would definately recommend to a friend

Oscar R.
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Customer did not leave a comment.

Helen L.
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Tony is the best and deserves a raise and paid vacation!! Thanks Tony!

ali A.
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Very long phone wait times to the 877-252-3430 number - It took me 25 minutes to get through just to confirm the drop off address for this one-way rental.

Charles U.
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Tony was so nice and very professional .He treated me nice.

Jeremy B.
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Please have spare keys for trucks

Russell P.
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Tony and RJ help me with van rental and POD set up and storage. These employess were extremely professional and very helpful would recommend this location to anybody. The manager is awesome as well!

Judd M.
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Customer did not leave a comment.

dorean g. | Overall Experience |
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Thanks for your understanding n help

Derek L.
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Tony checked me back in and had great customer service. Best Uhaul experience yet

Byron R.
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Customer did not leave a comment.

Shawn S.
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Customer did not leave a comment.

Timothy P.
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Great customer service

Delvan J.
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Not a thing?? they are on it and very very prompt in what their doing five stars all the way across with two thumbs up.

Madeline B.
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Thanks Tony for being very professional! ????

Gary S. | Overall Experience |
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Nice secure place with a friendly staff would recommend them to friends and family

Vivian W. | First Impressions |
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The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

ALISA T. | Overall Experience |
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There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

Ian N. | First Impressions |
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Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

SABRINA R. | Overall Experience |
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Na

Shakera H. | Overall Experience |
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Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

catherine a. | First Impressions |
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My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

tonya s. | First Impressions |
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My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

WILLIAM E. | Overall Experience |
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Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

Stacy W. | Overall Experience |
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I use your storage space and my stuff got damage and no one could explain why

Michael B. | Overall Experience |
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outstanding service and nice guys

Alexander C. | Overall Experience |
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I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

YVONNE B. | Reservation |
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This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

Maryann J. | Overall Experience |
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The staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your help

phillippe s. | Overall Experience |
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Had a good experience everyone was helpful.

ANGELA H. | Overall Experience |
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For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

Tameka F. | Overall Experience |
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I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Jonathan B. | Overall Experience |
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While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

RHONDA M. | Overall Experience |
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The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.

Sherman H. | Overall Experience |
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