Customer Reviews for U-Haul Moving & Storage of Gardena

Rating:

5.0

The Best Team & Location!

Rating:

3.0

Maybe its the time I went , the location seems highly understaffed. More clear explanation of service is that are convenient for all including senior citizens, mental disabled individuals, this who have limited access ♿, those who are non tech users or inadequate with technology. Keeping services intact while adding services is fine ,but eliminating services and changing over to things such as tech or 1 person assisting customers just doesn't work. Taking photos of customers even though I submitted my ID is a problem. Very uncomfortable and upsetting. I'm consider legal advice.

Rating:

1.0

Unfortunately this people. Are not happy with their jobs.

Rating:

3.0

Well I had a 6:30 a.m. reservation (the location opens at 9:00 a.m). We get then key only to find out that that truck was boxed in and unable to get the truck off the lot. We had to wait until 9:00 a.m. to speak to a representative and explain the situation. How do you allow a truck that is boxed in to be rented to a customer that is picking it up when no one is there to assist for a situation like this. We were 3 hours late to where we need to be, and had to lose out on some security deposit money. Highly disappointed

Rating:

5.0

A little more help wou5be beneficial. Your employees work very hard. Jaycee took very good care if me and any disputes we had. He should be commended.

Rating:

4.0

One more employee

Rating:

5.0

Every interaction I've had with staff from reserving on phone and in facility has been very pleasant everyone has always been helpful and accommodating. Thank you very much for having wonderful employees with great attitudes.

Rating:

1.0

Pick was delay by the location. Rental for 3 hours charged me for 3 days. The location called me for multiple times saying that they can’t find the key but I already return the key. Please don’t ever rent from this location

Rating:

1.0

Bathrooms never stocked. Sliding doors rarely working. Almost charged me for a month before I moved out before my due date. All—around chaotic and poorly managed location.

Rating:

2.0

The trailer was not put on correctly. Driving home from the facility after installation, the trailer fell off the ball hitch. Luckily the chains did their job. I was able to pull into a parking lot and correctly attach the trailer. I also discovers that when I got home the bracket on the trailer tounge that holds the wiring, was completely off. There were 3 bolts but no nuts. I had to go to Home Depot and purchase nuts to fix the problem. To say the least, the trailer was not well taken care of. It pulled fine on my 400 mile trip, but disappointed those issues arose.

Rating:

5.0

Wonderful place 10 out of 10 would recommend

Rating:

5.0

The manager was very helpful very respectable handled a full load of people with the utmost love and respect I would go back there again in a heartbeat

Rating:

4.0

they just have to hire enough staff to accommodate customers faster check ins. thats all. overall it was good.

Rating:

5.0

Great customer service. Very helpful.

Rating:

5.0

Nothing

Rating:

2.0

Better system

Rating:

5.0

Kindly increase the 20 foot truck availability including utility dolly

Rating:

2.0

I was charged for fuel and returned the truck at empty as it was received. I need a refund.

Rating:

2.0

Store had one employee helping inside, waited in line for almost 30 minutes

Rating:

4.0

maybe more communication about utilizing your App to check in.

Rating:

4.0

Please dont forget to tend to phone calls placed on hold

Rating:

1.0

This location is severely understaffed, especially on Saturdays. I arrived prior to my reservation time and paperwork completed fairly quickly, pulled my truck to the trailer and waited. Then waited some more. The sole yard person was selling propane to at least 3 customers in line. Fortunately, the person at the counter was able to come out and get me hooked up (leaving 3-4 other customers to wait) , while she's completing my hook up. When returning the trailer the same day, checked in at 1:30 on my app. Sole person at the check in line completely ignored me. No directions, not even acknowledging my presence. Proceeded to the office, the counter person asked me to pull around back, said she'd follow me out to unhook. Unfortunately, she was not strong enough to lift the trailer off the hitch, even with my help, but I am a senior with some back disability. She said she would send the yard person out. I waited, then waited some more. Walked up to the office to find the yard person on the phone with Uhaul tech support for some reason (with no other customers around waiting) . 30 minutes later, he's still on the phone, and I'm still unable to get on with my day. I used some personal initiative, and got the trailer detached. I have done this rental annually for the last 3 years. This location has always been understaffed on Saturday mornings, often taking 35-40 minutes to get to the counter, I've learned to book my reservation an hour early, and arrive 30 minutes prior, to make my time requirements. It is unfathomable that this site is so severely understaffed, especially on Saturdays. Would recommend any other Uhaul facility before trying this one, unless you like hanging out at Uhaul for extended periods, then this is the place for you.

Rating:

5.0

Professional, courteous, and friendly staff . I had pleasant experience.

Rating:

5.0

The whole experience was great!

Rating:

1.0

Another joke experience. Waited at the sign that said "stay in your vehicle for drop-off assistance" for 20 minutes. No one ever came to assist. Went into the office and desk person processed my return at the counter. Then she asked me if I knew where I should park it. What? Shouldn't a yard tech be helping me with that. At that point, a very disinterested yard tech came in and grunted when desk person asked him to help me park and disconnect the trailer. I waited another 5 minutes at my truck.....no yard tech. Saw in the back of the lot where the trailers were so I drove over and found a spot. At that point, the yard tech came over and removed the trailer from my truck. I said thanks.....and he just glared back at me.

Rating:

5.0

Nothing

Rating:

1.0

Cucarachas en el storage atención al cliente muy mala Muy poco amables

Rating:

1.0

No comment

Rating:

1.0

Initial equipment reserved has flat tires and was dirty. Second trailer was not completely swept out either.

Rating:

5.0

Great overall service

Rating:

3.0

Fuel credit! If someone puts more fuel than how they received it, It would be nice to get a credit for the extra fuel.

Rating:

5.0

Very professional staff

Rating:

5.0

My go to location. The team there takes good care of their customers.

Rating:

5.0

Excellent everything's fine

Rating:

4.0

The App that is so fabulously broadcast to download SUCKS! It ain't worth 2 Nickles rubbed together!!!

Rating:

1.0

There was a system shut down and the employees completely disappeared. I waited an hour and a half to be able to rent my truck and then was given a number and sent out in the parking lot to find it. The paperwork stated that the truck was full of gas, it was not. The fact that you are U-Haul and not budget rental and you don’t have a back up camera or automatic windows is actually insane. There was no ability to rent a dolly, according to the employees. Just all around the most unprofessional rental I’ve ever had, Trying to charge me $25 for a cleaning fee. Wack. Don’t see myself using U-Haul for a rental ever again.

Rating:

5.0

That team is awesome

Rating:

5.0

All way best place to go ro

Rating:

4.0

All was well, just the system was down ans I had to use the online service.

Rating:

1.0

We arrived to the location to pick up our rental. We decided to do everything through the U-Haul app and it was really slow. We went inside to rent an appliance and the line was out the door and only one person working. He kept telling everyone to use the app even though it was not working. When we went to pick up the keys to our rental, he said he was going to give us a different truck since the one we had was blocked by other rentals. When trying to take pictures of our rental, it would not let us because we still had the old truck rental number. I went to speak to him because I didn’t want to become liable for a truck which isn’t even on my app. He told me it was ok and that there was nothing he could do for me if the app was not showing the new number rental. He printed a receipt that stated our name and rental number of the new truck but it was still not showing on the app so I was not able to take pictures. When we returned the U-Haul truck we used the app again but it is too slow. It took us about 20 min because it would not load and had us waiting for submission. Overall had a bad experience this time around , especially with the app it needs to be faster for people to use. It should not take 10 min to load to the next step.

Rating:

1.0

I didn't like the fact that I had to navigate my own way through the check out process. It's not a pleasant experience when one is elderly, technically challenged or just need help. "Not a happy customer "

Rating:

5.0

Great location easy access and large selection.

Rating:

2.0

I turned my equipment in at 6:45 PM, 15 minutes before store closing and before I had to. Next day I got a phone call inquiring about location of the trailer. Seriously?

Rating:

2.0

I'm not sure if it the calls were from the drop off location, or from the main U-Haul. My move was supposed to be a 1 day rental which ran long due to the amount of items I was attempting to move. I received a call on the morning that I was supposed to return the 20' truck I rented from a very rude gentlemen who wanted to know "where his truck was at". He mentioned that the rental was due as 7:00 am and it was now 8:30 am. I told him that I had run late, and that I would have the truck back as soon as possible. He asked how much longer I would have the truck, and I said that I was hoping to be done by 11:00 am. He said that there was another customer looking for the rental, and that was unacceptable. I told him I was working as fast as I could to unpack the truck and return it. He said that what I should have done was call the night before to let U-Haul know I was going to be late. I looked through the rental contract, and did not see a section in it indicating that I needed to do this. He then abruptly hung up the phone. I proceeded with unpacking the truck and received ANOTHER call from U-Haul around 11:00 am. The woman on the phone asked again how much longer I was going to have the truck out. Again, I told her that I was working as fast as I could to unload the truck and would have it back as soon as possible. She asked if I could get it returned by 4:00 pm, and I told her that I would make the 4:00 pm drop off time. I arrived at the drop off location a little after 1:30 pm. I was quite surprised to see quite a few trucks on the lot available for rental. I counted 5 20' trucks and at least 6 15' trucks that appeared to be ready to rent. The drop-off location was extremely slow in processing my return. Despite a sign at the equipment drop-off lane instructing me to wait for assistance, no one came out to help. I eventually had to go inside the facility to request assistance. The next time I need moving vehicles, I am going to check other companies to see what they have to offer.

Rating:

5.0

JC THE FRONT DESK REP. WAS REAL POLITE WITH FRENDLY SERVICE . THANKS.

Rating:

1.0

All employees were rude and not helpful, specially the girl at the front desk 03/23/25 between the hours of 9-11AM

Rating:

5.0

Nothing you guys are the best

Rating:

5.0

Awesome, customer service!

Rating:

5.0

This was my best experience with U-Haul so far. Checking in, picking up and dropping off the vehicle was a breeze.

Rating:

5.0

Jaycee (owner) & staff were soo awesome, sweet and helpful. Excellent customer service, quick service and communication. Clean location and trucks

Rating:

5.0

Nothing

Rating:

3.0

I don’t Like the fact the were charged $1.09 per mile!

Rating:

4.0

The check out was a little off but overall it was a good experience.

Rating:

3.0

Cameron provided excellent customer service. Only one thing, that location needs more staffing. The line was 7 people long before they opened the doors, and only 2 clerks. Cameron went above and beyond to make up the wait.

Rating:

5.0

Smooth Experience

Rating:

3.0

Trailer I was assigned had the connector cord cut off. I hooked up and drove around to inspection just to be told that it couldn’t be rented. There were no more trailers in the size I rented. I was told I could get a larger trailer but I’d have to pay the higher price. I was stuck as I needed the trailer so I took it. Better service would have been to rent me the bigger size for the same price. I was told no when I asked for that.

Rating:

5.0

Keep up the good work and I will be back again to do service at this location

Rating:

5.0

The location on Rosecrans I believe the address was 4206 I could be wrong but she was very rude and stole my money... the location on Van ness was excellent

Rating:

1.0

Bad orientation didn’t tells us there wasn’t a elevator to being up my furniture

Rating:

5.0

Great service all the way around

Rating:

5.0

The people that I encountered were very helpful

Rating:

4.0

The truck I reserved was broken due to someone vandalized the gas tank and I had to return to the lot and get another truck to continue on with the day.

Rating:

5.0

Shoutout Donnie

Rating:

3.0

The access instructions were not clear -- there were 3 keypads and I was supposed to use two of them, one first to "activate" the code and another for one of the doors?! That was not clear. The person inside changed my access code... was not clear that was even necessary.

Rating:

5.0

Beautiful work.

Rating:

2.0

The truck didn't have any gas, not water, no oil. Wouldn't start. I was stranded for about 8 hours. This was a bad experience. Please make you check the truck before sending out.

Rating:

3.0

Well, when I called to reserved I told them that I have a Chevy Tahoe and that I need a trailer. I was all the way to Moreno Valley. I needed to come to Hawthorne so I rent it in Gardena, but they gave me a tow trailer that was only for small cars my Tahoe didn't fit in it so I wasn't able to use it. Whoever made the reservation and asked me for the model and type of car. Should know that I will really like a call back about this service. I had to pay the U-Haul trailer plus the tow truck that I end up having to pay because the trailer work for nothing because it was not for the type of car

Rating:

5.0

Excellent!!! Great people, helpful, friendly & knowledgeable.

Rating:

5.0

I really like this u-haul facility on Rosecrans. The staff is very knowledgeable, helpful. Very friendly team of worker's & the general manager Donnis is the best. Very professional!!! Thanks sooo much.

Rating:

1.0

I was racially profiled

Rating:

2.0

I didn’t have access after hours for the first 2 months because the door system was not working properly. This was fixed around mid December so my storage unit was extended longer than anticipated because of this issue. I had to access the unit during business hours which was inconvenient.

Rating:

5.0

The staff here is always friendly and helpful.

Rating:

1.0

Employees were helpful, the whole online process terrible. Paid for a unit that was taken and being used, it was one of the bigger units and I had to get one half the size for higher price or Terminate my contract. Highly recommend going in and not online orders.

Rating:

5.0

If you need a piece of mind for your property, Uhaul storage is the best place to keep your possessions.

Rating:

5.0

Great service and always reliable!

Rating:

4.0

Price increseass were too much

Rating:

5.0

Thank you so much for the U-Haul experience. Adonis and LaNiyah N. were always professional, courteous and helpful. Thank you again. Brenda Owens

Rating:

4.0

My move out date was 10/2/2024, along with the uhaul truck rented, your facility handled it clearly until the 10/7/2024

Rating:

5.0

I had a wonderful experience and thank you for your service.

Rating:

5.0

I have experienced the very best customer service with U-Haul at every stage. I had originally rented a Budget truck & tow dolly for an out of state move. Their equipment didn’t function as intended nearly thwarting my moving timeline. The staff at Nashville went above and beyond! The staff at Gardena were exceptionally helpful as well. Using U-Haul was like having a very competent team with me along the entire moving process. I didn’t feel that with Budget. It seemed like I was given equipment but safety checks like U-Haul does were non-existent. That and the three calls to get the credit card charge reversed, have reminded me to never look elsewhere for moving needs. U-Haul is definitely the one stop shop I’ll recommend.

Rating:

5.0

They are so fabulous truly a blessing I am a forever customer thanks to the hospitality and kindness love this place.

Rating:

1.0

Fraud, never had a uhaul here!

Rating:

5.0

This Uhaul location is the ONLY One my entire family will use. The office has excellent customer service. The staff has a "can do" attitude. The manager is great also. Will use again if necessary.

Rating:

5.0

Everyone was nice and the environment was great

Rating:

5.0

Thank you

Rating:

5.0

Superior Excellent Customer Service!!!!!

Rating:

4.0

No elevators I'm on the second floor, the staff us very curious.

Rating:

1.0

I check out 23 not the 24 and ask for a paper that when I check out , not will use it again .

Rating:

4.0

Overall good experience. Only complaint would be that for the size of the space some form of additional lighting might've been helpful.

Rating:

5.0

Thank You All Very Much You Are Terrific Sincerely RR

Rating:

5.0

Very courteous, great energy remarkable satisfaction

Rating:

5.0

Helpful , out going , very informative & courteous

Rating:

5.0

Don and his team displayed exceptional customer service. Even at the height of the business day with other demanding customers they worked together to ensure that my unique needs were met and satisfied. They were all friendly and professional and went above and beyond to get me all I needed. I am grateful for their time and efforts.

Rating:

5.0

The manager was wonderful and the staff was real helpful

Rating:

4.0

Clean equip. Helpful respectful friendly staff.

Rating:

1.0

Paid for a storage and it was not available.The staff was rude.Was not a good experience still waiting for my refund.Called today something must be in the air there That person was also rude never again.

Rating:

5.0

Mr. Donnis and his team were always a pleasure to come in contact with.

Rating:

5.0

Staff that helped me today were all gentlemen and had great customer service and maintained a professional manner even when the office was busy. Would definitely recommend this location to friends and family. Facility was well kept super clean and my unit was easily accessible which is great! #newhappycustomerexperience

Rating:

5.0

Excellent customer service 👏

Rating:

2.0

Na

Rating:

4.0

Everything went well except there was no storage room available in any size. I had made my reservation the week prior and was called to confirm so I thought I would be able to store in Gardena. Fortunately the gentleman who worked with me was able to help me find a storage at a different location.

Rating:

5.0

My storage at Uhaul was a great experience. I had my Uhaul storage for many years and was sataisfied with thier services and the customer service from thier staff. I would highly recommend Uhaul storage to friends and family.

Rating:

5.0

The staff at Gardena, California U-Haul is much appreciated! They will work with you!

Rating:

5.0

Great facility!!!! Top 2 bottom friendly faces !!!!! Helpful and understanding!!!!

Rating:

5.0

If I have a need I will return to this facility.

Rating:

5.0

The manager Donnis Broussard was very helpful.

Rating:

5.0

Employee was so helpful and professional excellent

Rating:

4.0

Need to answer the phone after hours.

Rating:

5.0

The general manager Mr. Broussard was ver accommodating with a ground level unit that became available as I had expressed my need of a ground floor unit due to a current disability. He canceled the second floor unit which I had to climb stairs to get to (elevator needed at this facility). I really appreciate the extra mile the staff to to assist me in my storage needs. This was my first storage experience and I would definitely recommend this location to everyone in need of a unit.

Rating:

5.0

Helpful people

Rating:

5.0

Both associates were extremely knowledgeable, very helpful and friendly. Both smiled during the entire process even with me not knowing what I needed as far as size of storage space. Very pleasant employees.

Rating:

1.0

Customer service at both the Vermont LA location and Gardena Location. The management at Gardena was bad! The cashier charged my card before telling me the total of my cost!! The staff whispered to the manager “Does she know the mileage came to $200?” The manager said to him, “she should.” Not once speaking to me to confirm they charged me $890! I’m so disgusted by the staff and manager at Gardena, I would never recommend anyone or return for service! I hope this email goes to the upper management; because you have very bad customer service, neglected to inform me of the total charges, and basically charged my card before I could confirm the card to use. I will be calling the corporate offices.

Rating:

5.0

The manager/supervisor and staff were awesome.

Rating:

3.0

I had reserved a large storage unit a few hours earlier. When I got there there was only a small storage unit available and it was on the second floor. I had some furniture to store so I declined the unit as there is no elevator there!

Rating:

5.0

Superior Customer service!!

Rating:

5.0

That's the most clean & friendliest storage facility I have ever been in. The staff is very helpful, pleasant, & knowledgeable. I will continue to use this uhaul facility, & recommend them to my worthy friends. 10 thumbs up. Thank you, from Kelli Diggs.

Rating:

5.0

This Uhaul is awesome. From the customer service, truck rental and onsite storage. Excellent! I wanna keep them as a secret. Lol. (I'm not)

Rating:

5.0

The Manager is Extremely Amazing!!!!!!!! Thank You for All your help. And of the staffs.

Rating:

5.0

The staff was friendly and helpful

Rating:

1.0

Very poor customer service was trying to get a storage unit and both units was occupied and when staff was trying to contact the manager his phone e was going to voice-mail and never returned phone calls the two young men's that was there was so helpful the young lady that was there was not helpful at all I was there for three hours and still didn't get storage that is why my move in and out date is the same because both units was occupied with locks on them when they was showing available and was not so they don't know their inventory and it is a inconvenience to customers I would never recommend or use this location because of poor customer service

Rating:

3.0

The older female staff was extremely rude and not helpful.

Rating:

1.0

I was told the facility had an elevator and it didn’t. And the assigned space was in the attic. So we had to go rent a space at Public Storage, whose rates were a LOT less for a better space and they do have elevators, as well as flat bed carts and Dollie’s. I will NEVER rent a storage space from U-Haul again after this fiasco! By the way, the staff at the Gardena facility was snotty with me on the phone and when my son got there he realized this was the same facility that he had trouble with before and sent a complaint to corporate about years ago. Obviously nothing was done to correct the problem.

Rating:

5.0

The staff was very nice, courteous and helpful!

Rating:

4.0

Though the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).

Rating:

1.0

This facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.

Rating:

4.0

I have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.

Rating:

4.0

The complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.

Rating:

2.0

I call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .

Rating:

5.0

Staff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 😊

Rating:

1.0

Water leak damage furniture

Rating:

2.0

The facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.

Rating:

1.0

I reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.

Rating:

5.0

The best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.

Rating:

2.0

The lady was rude but the men were kind. Hours of operations are terrible.

Rating:

2.0

I had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!

Rating:

5.0

The staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.

Rating:

5.0

From June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. Smiling

Rating:

5.0

Incredible

Rating:

1.0

The size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.

Rating:

5.0

Needs lights in storage rooms

Rating:

1.0

First, I wish the individual storage spaces be lighted. Storage spaces do not have lights inside and it is Very difficult to find things or move around inside the storage spaces. There should be an automatic lighting installed inside of each storage space that turns on and off by itself. Every time I, I visit my storage, I hated to be inside the dark space. The ceiling is also low, so I have to stoop around the whole time I'm in there. I am a woman of average height, by the way. Second, I wish the U-Haul employees are better trained. Many of them I have dealt with so far have Very incompetent work skills. On Sunday, 03/14/2021, a female agent who was helping me on the phone was very incompetent. And on Monday, 04/15/2021 a male agent at the Gardena, CA location office was also not trained properly. The female agent did not know how to properly cancel my contract with U-Haul. I had to call twice to make sure my cancellation was processed correctly. On the second phone call, an agent named Joseph verified that my cancellation did not take place with the previous female agent. Joseph helped me to complete the cancellation in the system. The first female agent was NOT professional: Not only she did not do the job correctly, her manner on the phone was very rude, telling me to take the speaker-phone mode off so that she can hear me. I was driving , so I had to use the speaker phone. Anyway, I pulled over and spoke with her without using the speaker phone. Also, she called me "Honey". Somehow her calling me honey did not feel appropriate to me. I wish she called me by my name, and not "Honey". She was also fumbling on the phone a lot while talking to me on the phone. At the end of a rather hasty "help" provided by her, i tried to ask her name. Well, She hung up right away! That's when I got suspicious wherher my request was performed correctly. I got this hunch that she might not have done the cancellation job correct. I immediately called back. Sure enough, the second agent named Joseph confirmed that my storage contract termination did not take effect at all. Nothing was done for it, he said. Joseph was very professional though. He apologized for the first female agent's mistake. What a waste of my time. Also when I try to return the key at the Gardena location, the agent made a mistake in the return-key process. I had to ask his coworker sitting next to him at the counter to double-check. Surely, the key was not returned in the system. If a coworker had to help out in order to make sure a simple key-return was done correctly in the system, then I am not sure whether U-Haul employees are trained properly. My experience with U-Haul with the phone agents and the local office agents have been very unsatisfactory. I would NOT hesitate to recommend some other storage businesses to others. I am sorry but, hope my feedback is helpful for other consumers/customers down the road with U-Haul. Thank you for your time! Sandra Kim

Rating:

5.0

Staff was very helpful .

Rating:

5.0

Donnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.

Rating:

5.0

Facility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.

Rating:

3.0

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

Rating:

5.0

The staff was extremely friendly and helpful

Rating:

5.0

Donnis Broussard is always professional and helpful.

Rating:

1.0

It is impossible to talk to someone at the location over the phone.

Rating:

5.0

Everything was good convenient

Rating:

4.0

Staff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.

Rating:

5.0

Treated me with respect and offered additional services

Rating:

5.0

All good only I suggest some electric outlet

Rating:

5.0

I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

Rating:

5.0

Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

Rating:

5.0

Very professional and they meant all of my needs

Rating:

5.0

Thanks for your understanding n help

Rating:

4.0

Nice secure place with a friendly staff would recommend them to friends and family

Rating:

5.0

The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

Rating:

1.0

There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

Rating:

5.0

Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

Rating:

5.0

Na

Rating:

2.0

Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

Rating:

2.0

My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

Rating:

5.0

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

Rating:

1.0

Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

Rating:

2.0

I use your storage space and my stuff got damage and no one could explain why

Rating:

5.0

outstanding service and nice guys

Rating:

5.0

I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

Rating:

3.0

This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

Rating:

5.0

The staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your help

Rating:

5.0

Had a good experience everyone was helpful.

Rating:

4.0

For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

Rating:

3.0

I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

Rating:

1.0

While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

Rating:

3.0

The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.