Customer Reviews for U-Haul Moving & Storage of Gardena

Please have more than one person at the cash register. The lines were very long.

Wes, was very helpful to me. Please give him a raise!

On returning the cargo van the gentleman who inspected the vehicle had an attitude.

Wasted time checking in the truck. Slow, rude and unprofessional.

Appreciate all the staff that is friendly and supportive! They are the reasons I always keep coming back to guys!

Pretty friendly employees good customer assistance they listen to you whatever problem you might have

Great people working there

We got directions to take our trailer rental to our drop off location in Gardena,Ca. We drove in the lot, the guy working outside was the best....he saw us roll in and just pointed to where he wanted us to park it and immediately unloaded, scanned it and and we were out of there in literally 3 minutes or less. Very professional and courteous great attitude give they guy a raise!

D and Derrel Went above and Beyond to make sure our rental experience was quick and easy!

Nothing to suggest at this time.

There were furniture covers in the truck but they were soaking wet. Not good for furniture especially wood or items in boxes

Keep Doing What You're Doing! Also find the young lady who processed my order at the counter and commend her! She was great! 😊

I was overcharged 600 dollars for false mileage readings. I drove 26 miles and spent 20 on fuel refill Returned the truck in six hours and the store said I drove 622 miles. Impossible in that time . Very disappointing to be charged falsely.

Already have good customer service and support. Keep it up. Well done to a woman they call Auntie! Keep it up. I will be back to rent again, for sure.

Awesome customer service best ever

They tried to fraud me out of 600 dollars for mileage that I didn't drive Gardens ca

Improvise a plan to shorten the wait time at the counters.

Our rental truck was dated and older. Don, our service rep, went above and beyond and provided excellent customer service. He went and tested the drive ability of the truck with my husband and I when we raised concerns about the jerking and shaking of the truck. He was thorough and took the time necessary to set our minds at ease. Thank you Don!

The customer service was excellent. Byron was professional and knowledgeable of products and services. He proceeded efficient and courteous service and was extremely pleasant.

Well this is not in regards to this location, I was pleased with their customer service and just happy I could find a truck. I reserved a truck and was sent to a location that didn't have my truck, he referred me to a location, I called a few locations and was unsuccessful and one center said that most places were booked and would not find a truck and said my best bet was the rosecrans and van neis location, I had to pay $16 more for the truck and was further out so I had to pay more in miles so that is the reason I had bad service but not with this location

When I arrived the system was down but the guys tried their best to make sure that we were updated on what was going on with the system they did wonderfully great customer service I would definitely recommend going their. Great at what they do and fun people, it reminded me of when I use to work at a uhaul back in my early 20's it felt great. Great job Gardena Uhaul.

The staff was great the truck was clean but there were several issues with the vehicle. The battery died and it tool several hours to resolve the issue. It took over an hour to come out and then he had to go purchase a new battery and that took another hour. Putting my schedule behind. In addition to that, the truck was shaking while driving it. That truck should be fully serviced

This was my first experience with uhaul and upon arrival. I was told that the appliance dolly that I reserved wasn't available and that was my main reason for applying it to my order. More accessory items should be available if reserved.

Donnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.

Friendly and efficient customer service.

Brandon was awesome! Thank you for your assistance and professionalism. Great experience!

The Uhaul website doesnt let you get to making a reservation for a rental easily! Had to call + wait for assistance....too many added services instead of simply renting a vehicle!

Make sure everything just works. Truck was leaking ( it was raining) Dents and damage was not marked with an X and in some cases there was an X but large amounts of damage. Radio did not function, volume knob seemed broken. Truck drove very poorly, seemed as if this truck was very old and poorly maintained. Emailed customer service who asked that roadside assist with the leak, never heard from anyone. Communicate and refund partially or complete when you don't deliver what was asked for. The move was so bad I just returned the truck early and used my own vehicle to finish the move.

Your customer service was GREAT!

This group is fine best service ever with a smile Thanks again

First time renting a Uhaul and it won't be the last. Made my move a breeze would definitely come back to this location for my next move.

Friendly service

I came in & 2 employees were eating at the front desk. I had to approach them to get my questions answered. They said to leave my key & truck in the front and they'll take care of it. I dropped off my uhaul before the due time. They processed everything after my due time and charged me a late fee. $58 just because they wanted to eat & process my return late.

Get new Management team for sure at this location

Thanks for your help

None

Facility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.

Customer service was great and we will use U-Haul again in the future when needed.

Additional staff on the sales floor/register

Be accurate in advising customers on process. We had a one way and asked to confirm our drop off which was closest to our end point. We were told that we could drop it "wherever we wanted" and not to worry. Then I rreceiveda text to another location which was further away. Also, the windows were dirty. Everything else was great!

Everything was great, customer service, equipment no complaints

Make sure the lock on the lift gate has a key attached to car keys ring.

After making reservations at another site, I went to the location with a reservation number but location was a smog shop. This place was shut down. I received a call from U Haul asking if was going to pick up the truck had reserved. Told her of my bad experience and she told me my truck was to be picked up at another site. I told her I just went to the address I was given. Also the number I had was not to U Haul. It belonged to a moving company.

One thing they could improve on is vehicle maintence. The gmc 10 foot truck we rented had issues starting, the driver seat was slightly slanted causing the dtiver pain and there was no sun visor on the driver side. The vehicle ran well, but i would not have felt comfortable driving that gmc longer than around town. Customer service was great, the associates were friendly and caring.

A1 Service

They were great and very professional

Very good fast service in 10mns out to road thanks

At the location The service was exceptional! The staff was professional and friendly. I see nothing that needs to be improved on at the physical location. The only issue I had was with the person on the phone Jennifer calling to confirm my mobile check in/pick up with the person I listed. She was unprofessional, she didn't greet over the phone just hung after she got confirmation.

Over charged and charged for things I didn't receive. NEVER AGAIN!!!

Van needs a carwash. The inside is fine. The people are helpful - which is very important. The transaction from reservation to pick-up to drop-off is great, super easy to deal with Uhaul.

Excellent Customer Service

the young man was very friendly great customer service, he did a good job

It took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.

Easy to get in and easy dropoff. Couldn't ask for more. Very professional.

They always provide excellent service!

My Thanks to the men working assisted me on that day..

You guys did great - I'll be renting another truck next month. Thanks - r lee

In my opinion the way this store is run is just right for the product. Each person has sufficient knowledge to properly inform the customers as to how best to select and use the rental and support items needed. Nice Job to all!

U all need 2 put gas in the truck before someone picks it up

The staff was extremely friendly and helpful

Donnis Broussard is always professional and helpful.

It is impossible to talk to someone at the location over the phone.

Everything was good convenient

Staff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.

Treated me with respect and offered additional services

All good only I suggest some electric outlet

I didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!

Judy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel

Very professional and they meant all of my needs

Thanks for your understanding n help

Nice secure place with a friendly staff would recommend them to friends and family

The staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.

There Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.

Belinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful

Na

Roaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray

My storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.

My questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!

Dirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.

I use your storage space and my stuff got damage and no one could explain why

outstanding service and nice guys

I did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.

This reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.

The staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your help

Had a good experience everyone was helpful.

For what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing

I rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.

While most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.

The only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.

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