Customer Reviews for U-Haul Moving & Storage of Garland

4,998 reviews

902 W Walnut   Garland, TX 75040
(On corner of Walnut & Glenbrook )

(972) 272-4323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(972) 272-4323

902 W Walnut
Garland, TX 75040
(On corner of Walnut & Glenbrook )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Galilea L. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Best service I ever had

Raul J. 
Rating:
3.0

Just dropped off outside key return

Dale H. 
Rating:
3.0

Customer did not leave a comment.

Natosha B. 
Rating:
5.0

Just kept doing what you're doing It's always great when you get great customer service from the time I walk in and when I bring trucks back every body is just so friendly and very professional

CHRIS L. 
Rating:
4.0

Customer did not leave a comment.

Darrin D. 
Rating:
5.0

Customer did not leave a comment.

erik O. 
Rating:
5.0

Great customer service here. The owner and his other clerk this young lady were funny and took care of their customers so pleasant thank you

Lana B. 
Rating:
4.0

Customer did not leave a comment.

Dennis R. 
Rating:
3.0

The trailer was supposed to be picked up in Plano. when I got there the attendant said the trailer had not come in yet. I was never notified before about this. sent me to another U-Haul location 10 miles back from the Plano location.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

TAI T. 
Rating:
4.0

The associate that helped us was friendly and nice. Due to the amount of people she was trying to help she could have used more help. That's on management.

Chris B. 
Rating:
3.0

Rental truck had badly warped brake rotors and was dangerous to drive. Truck should have never been approved for rental but I had no chouice as I was limited on time. Braking was so bad tat it almost caused me to have an accident. Also, I rented this truck online about 3 weeks ago for a specific price, When I arrived at the renatl location, they indicated the price was doubled. After I threw a fit, Sonny (store clerk) made it right but this was completelky unacceptable in the firtst place to try and charge me what had been set in the renatal agreement in the first place. I will not recommend UHaul to my friends and Family and the mechanical condition of the brakes put my at extreme risk. Completekly unacceptable.

Damon R. 
Rating:
3.0

not enough front end staff. waited 30 min with a reservation

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Javier R. 
Rating:
3.0

I reserved a 26 foot, but when I arrived they didn't have it. So I subtle with the 20 foot. The truck wasn't ready. And to be honest I really needed the 26 foot, but we had people waiting to help move we didn't have the time to drive everywhere looking for the truck. so we had to make 2 trips. Little bit of inconvenience. Uhual did call me earlier in the week to tell me they didn't have the size I needed at the location I originally reserved, so they transferred it to this other location. The Gentlemen did tell us that they somehow over booked everything. Definitely need to improve on communicating on what they have and what they don't have before customers arriving.

Felicia C. 
Rating:
3.0

Windshield was Filthy, Washer and wiper system could not clear it. Front Brake rotors were Warped So bad the whole truck Shook while Braking. I had to keep it a day longer than expected, and was called and told it would be reported stolen if I didn't return it that day. I asked the associate if he could add a Day to my contract, he said no.

Chase C. 
Rating:
1.0

Staff tried to charge me double the price even though I had made an online reservation and guaranteed it with my credit card and showed her my price. Said it didn't matter what my online reservation said and that it probably tax. Had to argue with her that tax is now that much and she was very rude. Then she finally redid my reservation and got the correct price. She never apologize for her original error and being so rude. Then I Waited outside for 20 min for someone to come out and get the trailer and when they attached it the didn't pull it out they just moved it up a little and stuck it on my hitch at a full 45 degree angle. There were trailers on both side of it and also on the other side of my car so no way I was going to be able to pull it out without hitting another trailer. I had to unhitch it myself and pull the trailer out further and reattach In order to pull it out without damaging the trailers on each sides of it. Will never rent from this location again.

Kylie G. 
Rating:
5.0

Customer did not leave a comment.

Louie N. 
Rating:
5.0

Customer did not leave a comment.

Betty D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malena L. 
Rating:
5.0

Sonny was very helpful

Erik S. 
Rating:
5.0

Great operating truck

juan P. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

The young lady I don’t remember her name, but she was outstanding!

Tamara M.  |  First Impressions 
Rating:
1.0

I paid for storage and key wasn’t working. Kept calling to get help and no help was given.

Shammyeisha H.  |  First Impressions 
Rating:
5.0

The person who waited on me was very knowledgeable and polite.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Pedro M. 
Rating:
5.0

The return procedure is very intense. But I made it happen

SHARON S. 
Rating:
2.0

The trailer tire blew out on my trip. U haul me a bad tire on trailer which causes me delay.

Sherman D. 
Rating:
5.0

Not many areas to park the car when picking up the truck, maybe better utilization on parking lot. BUT I also want to point out that my rating is 5 stars all because Sonny at the Garland location. He had the best customer service I have seen in a long time. When I couldn't start my pick up on the app, he handled it on the computer right away and was very funny. He made the experience super enjoyable and he is a great employee of your company,

Austin G. 
Rating:
5.0

The staff was very friendly and helpful! Would recommend 100%

Christy M. 
Rating:
5.0

The workers there are always polite and helpful

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
4.0

Multiple cashiers/workers. I had to wait in line with several customers in front of me to pick up my truck.

Archibald S. 
Rating:
5.0

Check in the truck on time.

Virgilio A. 
Rating:
2.0

I drop it off at the location i picked a week prior for them to tell me they are not accepting any more trailors. So after waiting in the hot sun they found room. But how ia that on me.

Rebecca N. 
Rating:
3.0

if its going to take that long to process a rental, then more people need to be hired to process check outs of the rental equipment. Fortunately I was early for the reservation I'd made on line, and only 3rd in line. Several more people arrived as I waited for the 2 people in front of me to get processed. As renting a UHaul is not something that people do on a frequent repetitive basis, you cannot expect that they will download the UHaul App & know how to use it. Thus more people need to be available to process the rentals.

Michelle B. 
Rating:
2.0

Hire people inside who are actually interested in helping customers in a timely manner especially when there is a line of 10 people. Then the lady sent us out there and we had no idea which truck was ours bc no one told us until we finally got the guy outside to help. Now HE was helpful - he was a tall, strongly built African-American gentleman wearing glasses? I think who actually helped us. So thank you to HIM but that's about it!!

Julia B. 
Rating:
5.0

Customer did not leave a comment.

Clara B. 
Rating:
5.0

Customer did not leave a comment.

FELIX T. 
Rating:
4.0

Customer did not leave a comment.

Sonya P. 
Rating:
5.0

Kip as it is

Isayiyas M. 
Rating:
4.0

Overall, it was a very good experience. The only challenge was when one of the representatives connected our car onto the transport. About two hours into our trip, we pulled over and one of the tires had completely lost the transport attachment. It was put on incorrectly. We quickly watched a YouTube video and set it up properly. After that, we had no more issues and our trip was 24 hours long. Please make certain that the staff as well trained on how to connect automobiles to transports so that no one has safety issues again.

SCOTTY P. 
Rating:
5.0

Great customer service.

Maria H. 
Rating:
5.0

This was by far the best location we have used.

Mary M. 
Rating:
1.0

Customer did not leave a comment.

Philip K. 
Rating:
1.0

Rental wasn't ready on time. Had to wait over an hour past our reservation to obtain truck due to them needing to clean it. Representative had different rate for our reservation and couldn't locate it at first then tried to charge me for the equipment that I already paid for.

Nathan P. 
Rating:
5.0

Nothing everyone was very helpful

WILLIAM H. 
Rating:
5.0

Great service honestly the Best in all Metro Plex , I always get there services every weekend way better than ENTERPRISE and best delas .

Raul B. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Guy W. 
Rating:
4.0

Everything was great, quick and easy. I think her name was Veronica who helped me, very hard working ran the front desk on her own and was on top of it. Really appreciated her excellent service.

Alan P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Very good experience. Very reasonable pricing. Thank you!

Yolanda G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Employee turned me away and instructed me to take equipment to a different location, after I informed him that I would not do that he started screaming at me and telling me that he would not take the equipment. I informed him that I had scheduled to drop off the equipment at that location and would not drive anywhere else unless uhaul paid for me to drive their equipment elsewhere, he got mad continued to scream at me then proceeded to disconnect the equipment from my truck. A person that makes and environment on business a threatening one should not be working for costumer services. I will consider using a different company in the future.

Victor C. 
Rating:
1.0

Gas wasn't full and bad customer service forgetting items I bought too

Jack W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Ibeth G. 
Rating:
5.0

Very friendly and helpful. Employees seemed like they enjoyed working there.

Michael E. 
Rating:
5.0

very great and throughout process

Tue V. 
Rating:
1.0

Check in items when they say you are and not having your consumer calling multiple times to make sure it's done.

qyana W. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

Abigail B. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
3.0

Helped

Michael B. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Both people working were doing an excellent job and were very helpful! ⭐⭐⭐⭐⭐

Philip N. 
Rating:
1.0

My rental was scheduled for pick up at 7 am and the clerk arrived late, by the time I check out the rental was 7:30 AM. When I return the rental at 5:25 PM he wanted to charge another day.

martha M. 
Rating:
2.0

Was charged twice for hitch. People over the phone were not able to help

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

LE N. 
Rating:
3.0

Sell staff didn't know where the trailer was he had to move several trailers to get to mine should have been ready to pick up at appointment time

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Mr Lipscomb was very professional and made my experience great from start to finish.

Eric J. 
Rating:
1.0

When I drop my U-Haul off they had closed but there are still employees at the location I had a hard time due to it being my first time renting however I filled it up halfway and returned items the second day like told, I had no idea how to do anything and I didn't know before putting the keys in the box that I had to report online, I turned it in the box before reporting online and any employee could've told me that however they disregarded me at the location I dropped off in Garland Texas. I was hoping I wouldn't get overcharged because of the employees however I think the payment is fine and I truly hope I parked in the right spot.

Farrah A. 
Rating:
5.0

Customer did not leave a comment.

roger B. 
Rating:
3.0

The minimal staff did a good job trying to manage a large Saturday morning crowd

Ted I. 
Rating:
3.0

The vehicle had a few issues with the a/c and transmission.

Davell R. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO C. 
Rating:
5.0

Garland location has very helpful employees ms. Tosha was a great help today very pleased with everyone and everything

TARANCE O. 
Rating:
4.0

Very friendly and helpful.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

NETREIA M. 
Rating:
5.0

Customer did not leave a comment.

patrick K. 
Rating:
4.0

Counter help was excellent and outside, hook-up, staff were helpful when we finally found them. We felt that one hour was way to long for the pick up of the trailer we rented.

LYNNE K. 
Rating:
4.0

Customer did not leave a comment.

octayvia R. 
Rating:
5.0

Awesome experience. I don't usually leave reviews but I was compelled to do so in this instance because it was such a great experience for us. We rented a one way truck from Garland, TX to Edmond, OK. The guys on both ends were super helpful from a thorough explanation of the return process to check in our truck even though we showed up 20 minutes after the shop closed. Highly recommend Uhaul for any of your moving needs.

Jodi B. 
Rating:
5.0

I reserved ahead of time (I recommend) they were great. Everything was ready to go. Simple paperwork and a few pics to ensure who is driving their asset and off you go! If you are in garland and need a rental go here guys.

Warren W. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
1.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

jerry L. 
Rating:
4.0

These guys are the best! Especially the manager Richard!

Tam E. 
Rating:
1.0

Overcharged me. Was charged for 2 days instead of the 9 hours I had the vehicle. The U-Haul app is also very confusing and errors out alot .

Shaleea L. 
Rating:
5.0

The gentleman handling my rental trailer pick up was outstanding. The only disappointing fact was that he was the only employee present and had to do everything himself including working the front desk and then helping people outside to hook up a trailer. How do you only have one person at such a large facility especially on a Saturday? I have to say though that this lone person was awesome at his job and had a great attitude!

Eric B. 
Rating:
4.0

The staff at this location are wonderful!

Kandace S. 
Rating:
2.0

The computer was really slow, that made the lines long. I waited for 42 minutes in line. The manager finally came to help out. There should be something to let people/customers know about having to have cell phone and reserved rentals are held for only an hour. Had to wait in line twice. Two verry long waits....

Richard O. 
Rating:
5.0

Richard had great customer service!

Elijah T. 
Rating:
2.0

Steering bad. drove 15 miles used $20.00 worth of gasoline, You need better trucks.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Thanks

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA G.  |  First Impressions 
Rating:
5.0

Employee, I think his name is Derrick has been there every time that I have been in and he is super nice and helpful.

Betty D.  |  First Impressions 
Rating:
5.0

U-Haul has always been a friendly place to do business with.

Andre R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlendrea T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabriel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam B.  |  First Impressions 
Rating:
5.0

Man at front desk was very helpful and courteous.

TANIESHA M.  |  Overall Experience 
Rating:
5.0

Thank you very much

Ruth T H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS G.  |  Overall Experience 
Rating:
5.0

Thank you for a great experience!

Courtney K.  |  Overall Experience 
Rating:
5.0

Great facility. Good access and friendly staff.

Thomas G.  |  Overall Experience 
Rating:
2.0

Took the man in front of me more than half an hour to rent his trailer and in the end his paperwork still wasn’t right. When staff came in and told the employee it was a problem she replied she would not fix it and to get someone else. I reserved my unit online but still had to spend 15 minutes with the employee and do it all over again. I was only able to get mine done properly because the manager finally came in to fix the female employee’s previous problem she refused to fix. PLEASE TRAIN YOUR EMPLOYEES BETTER. All of the staff outside were polite, friendly, and helpful. Inside was just the one woman who barely knew what she was doing. When I left there were at least 3 people waiting behind me. If Sunday is busy please staff the counter better or at least with someone competent. Worst experience renting a unit I’ve ever had at any facility. Will not ever rent here again when my free month is up.

WHITNEY PAIGE LI B.  |  First Impressions 
Rating:
5.0

The staff was really friendly and helpful

ADEILO B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latanya P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GENNIE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cliff t.  |  First Impressions 
Rating:
5.0

I feel totally blessed.

Sheila H.  |  Online Move In 
Rating:
2.0

I tried to cancel my unit since I evacuated my unit many times, including requests with regard to my missing items but the uhaul would not facilitate the process. They refused to follow up for months and I had to file disputes and call corporate number many times which also proved to be problematic.

Leena V.  |  Overall Experience 
Rating:
5.0

Richard is an awesome person. He really helped me alot with everything. He should be promoted if not already!!!

BAO LONGNGO H.  |  Overall Experience 
Rating:
5.0

Thank everyone for helping me, from Denver, Co. To Garland Tx......to Fort Worth, TX. Where I stay at the moment. Until I move to my HOME. May God bless U-Haul Company.

BERDA S.  |  Overall Experience 
Rating:
5.0

The only problem was the elevator was not working almost the whole time I had a unit there but overall the staff and the price were really good. Also when I got locked out after hours the Manager came to let me in .

Latrice M.  |  Overall Experience 
Rating:
1.0

Couldn't put any of my things into it please refund my money back .Elevator didn't work too hot

FREDA S.  |  Overall Experience 
Rating:
1.0

Hate them. I rented a TRUCK ONLY for my brother back in 2018. Upon returning the truck my brother needed a rental and their lazy employee decided to put a rental unit in my name WITHOUT MY PERMISSION and then has been harassing me four 3 years about a unit I DID NOT RENT NOR HAVE ANY ITEMS IN SAID FACILITY. I have told them this on several occasions, even talked to their manager there as well but yet they still continued to harass me for payment. This ridiculous and a lazy employee that didn't want to do their job and change all the information over and it has caused me nothing but headaches over the last few years.

kizzy c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael w.  |  Overall Experience 
Rating:
2.0

My 10 x 10 storage unit was on the 2nd floor. I stored furniture and some larger items in it while our new house was being finished. When I went to remove the items, the freight elevator was out of service ... and it had been like that for over one month. Therefore, we had to take all of those items down two flights of stairs ... that should not have happened if they fixed the elevator soon after it broke down. I would not advice anyone to store items above the ground floor.

RUSSELL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IMOGENE J.  |  First Impressions 
Rating:
5.0

U-Haul has always been very friendly, helpful and overall customer service has been attentive to their customers. We had a misunderstanding but the employees on the phone and at this place, went the extra mile to help us out. If we need to in the future, we definitely go back to rent from this place. Mr. & Mrs Davila

Emma V.  |  Overall Experience 
Rating:
5.0

The cargo elevator was broken. We did not find out until we arrived.

Carrie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sherry W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael w.  |  First Impressions 
Rating:
5.0

Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!

Bennett T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarae M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
5.0

Very helpful!

TIFFANY S.  |  First Impressions 
Rating:
5.0

Great place to rent and buy items - will do it again if needed thanks

Lawrence H.  |  Overall Experience 
Rating:
5.0

Thank you all: After my long drive here this staff was Excellent. Thank you!

BERDA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina n.  |  First Impressions 
Rating:
2.0

The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.

Thom B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon W.  |  Overall Experience 
Rating:
4.0

Moer help on sight would have been fast service.

John L.  |  Overall Experience 
Rating:
5.0

Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.

Grace G.  |  Overall Experience 
Rating:
1.0

Expensive and come be better for the amount being paid

cory b.  |  Overall Experience 
Rating:
5.0

N/A

hussein m.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful

latrice m.  |  Overall Experience 
Rating:
5.0

Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!

ROBERT W.  |  Overall Experience 
Rating:
5.0

A great place, awesome management

larry n.  |  Overall Experience 
Rating:
5.0

No comments

Crystal S.  |  Overall Experience 
Rating:
5.0

I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.

Joe B.  |  Overall Experience 
Rating:
5.0

Everything a storage facility should be and helpful staff members.

rebecca W.  |  Overall Experience 
No reviews have been submitted for this location.

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