Grateful for the kindness and dedication that all the employees attended me.
Alfredo ACustomer Reviews for U-Haul Moving & Storage of Garland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a car hauler trailer, when we were hooking it up to my truck I noticed one on of the tire hold down straps was broken. We waited while a young man installed a new one. No big deal, but it would've been nice if it were repaired before we picked up..
JOHN MService and equipment was perfect.
ALVOID SWhen I booked online the total it was around 45 $ but when I went to pick up the truck the total go up to 81$ ?! For few hours only ?! I feel they charge me more than the usual price?!
HUTHAIFA SApp would not work and employee was unhelpful with that. Finally get keys to a reserved truck only to have to remove items left from previous rental from the cargo area. The steering wheel in the truck had to be wrapped with paper towels because of its poor condition. Over all horrible experience and will use Home Depot going forward
MARSHALL RGreat experience renting and returning.
TERRY HThey were quick and effective
NICHOLAS RLess than Excellent b/c it was difficult for the national call desk to get me approved to this drop spot even though I was 6 blocks from it.
DARRELL KWhen renting out trailer/equipment for 6 hours (partial day), there should be options to extend by the hour instead of adding another day of rental.
Lee KMoving pads from missing from the U-Haul, someone called and apologize about it. Then we were charged for it.
JOSHUA FThe employee who checked in the trailer had outstanding customer relation skills....very knowledgeable and professional...overall another great experience.
THOMAS SAwesome and speedy service.
Jason CService was wonderful up to the time when they hooked up the trailer. I would recommend the service provider not leave right after hookup and advise to follow steps on website. It took awhile to maneuver the website and it was hot outside. I had to delete and retake several times. It was a slow process.
RAQUEL Mn/a
LILIANA LThe truck was very bad it was shaking and very unsecured. I believe that they don’t do maintenance to the trucks.
PAOLA LI got quick and helpful service, a reliable trailer, and very reasonable price. No complaints! Also I appreciate the courteous staff!
ROBERT SExcellent in every respect
JAMES CVery easy
DAWN WThe customer service people were the best!
DAVID SExcellent Service!!!!
RICHARD ASure! Here’s a polished review you can use for U-Haul: ⸻ I had a great experience with this U-Haul location! The customer service was friendly, efficient, and made the rental process smooth from start to finish. The trailer we rented was in excellent condition—sturdy, clean, and perfect for our needs. Everything went exactly as planned, and I couldn’t be happier with how easy they made the whole process. Highly recommend this location for anyone needing a reliable rental and solid service!
JUVENTINO MYou guys are fine just the way ya'll are.
MICHAEL MThey are so helpful the front desk, ladies I didn’t get her name but she’s been working there for a long time. Show me the trailer. Tell me the details. I was thinking about getting the trailer down there in Houston. It be cheaper if I just get it here. Super awesome place and Awesome service. Thanks 😊 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
MICHAEL NThe truck return after hours is a bit too long for me, other than that great service
AMANDA PClosed. But have been there when it was opened
DONALD WAssure that the customer understands the online return policy.
ANGELA BI really appreciate the manger at this location he was very polite and patient. And a shout out to the lady that cleans and takes care of the trucks she’s a ROCKSTAR!!!
KAREN BThe associate we worked with was excellent, very efficient and kind. He is an asset to your business.
MICHAEL MThe staff was fast and friendly ! I'll definitely be back !
LAWRENCE ANothing customer service was excellent. As it always is..
LASHAUYN WThe truck we got was a real piece of junk. I thought it was going to fall apart. It didn’t mind that it was an older truck but the mechanical condition was horrible. The whole front end of the truck would start shaking and vibrating every time I applied the brakes. The driveline or something thing underneath the truck was making an outrageously loud wining noise. I could not hear my passenger inside with the windows up. When I rolled the window down the noise just got louder. Overall the condition of the truck was terrible and I don’t think it should be in service. Poor vehicle maintenance.
REU MThe light in the back of the truck wouldn't turn on. The woman who checked me in claimed that she had added the 2nd driver like I requested...but he was not listed on my contract. A few other minor things.
Shawna BBilling for rental 9 months after the rental
Kevin MWe had to sweep it out, dirty but big deal
LAWRENCE MI wish they had a member who could have filled propane, but had to go to another location after dropping off the rented trailer.
SCOTT O"The U-Haul staff was excellent! They provided great service, and I would definitely return for another rental."
ROOSEVELT KThe sound shade clip on the drivers side was broken.
Alfred SHire employees that are friendly and don't have attitude
Theresia WBoth the pick up and return associates that I dealt with were a pleasure to deal with, efficient and knowledgeable about their product and leasing system operations.
Freeman SGarland Texas U Haul rocks!
JOHN Ccustomer representative lady was so nice to us and more professional.
Surendra KThe truck roof leaked and our furniture and boxes got wet.
WENDELL SSonny had real bad attitude to the point he almost got his fat ass punch in the face white racist bitch
CHARLES WThe staff was awesome
JAMES MThe software/app kept failing both checking the track out and checking it back in after hours. It is customer unfriendly and unreliable. It needs a lot of work.
CARL SNothing
MICHAEL GThe lot was small without clear signage for what to park where- like overnight returns. The system was having issues so I could not use my phone to upload my ID. It took 30 minutes to check in as there was only one associate bouncing between 3 customers and the phone. The UHaul app is slow. Was not a great experience, but not the associate’s fault.
ALEXANDRIA RThere are some cracks on the welds and equipment needs to be reviewed before handing over (almost got handed a flat tire dolly)
JONATHAN MUhaul building had a broken door. It was not secure. My truck was not available at my reservation time but the staff did a courtesy upgrade that made the situation much better.
CHEYANNE VEveryone was professional, experienced, knowledgeable and working as a team united in the purpose of getting me safely on the road with the equipment I needed to accomplish my move.
KATHLEEN PThe employee that helped us was great. Loved his upbeat attitude and personality. Truck was a great rental and a decent price too.
STEVEN RI was charged an exorbitant amount for only renting the van for a few days and the clerk didn't seem helpful or resourceful at all. There no way we owed over $500 in total...
CHARLES CNo matter where I go, I always use this location. The staff is so professional and friendly.
THERESA KHelped me get started
VANSHAJ ROther than the vehicle being older the process and experience was nice.
JORDAN J