U-Haul Moving & Storage of Garland

4343 reviews

902 W Walnut   Garland, TX 75040
(On corner of Walnut & Glenbrook )

(972) 272-4323

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(972) 272-4323

902 W Walnut
Garland, TX 75040

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy to drop off.

Dorafay S. 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

JOSELYNN H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER E. 
Rating:
5.0

Customer did not leave a comment.

Kayla Y. 
Rating:
5.0

thanks yall!

michael S. 
Rating:
3.0

amount of time spent waiting for assistance

HENRY T. 
Rating:
5.0

None

Joseph G. 
Rating:
5.0

Would of like a bill with total amount paid or charge And it showed ending balance

Richard F. 
Rating:
5.0

Richard was very attentive and made the rental process easy from picking up to dropping off. Will rent from this location again.

KEVIN N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
3.0

Customer did not leave a comment.

KRISTINA S. 
Rating:
4.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

Jerrica L. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

KATINA A. 
Rating:
4.0

Customer did not leave a comment.

Bellinda A. 
Rating:
5.0

Customer did not leave a comment.

jennifer C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

AMY G. 
Rating:
2.0

-as inviting as a location can be i guess -personnel was just blah. no smile no personality, just dry matter of fact. maybe having a bad day. tried to tell me i could not return there he did not seem to want to work. when i made the res they told me any garland location and i specified that one -still no covid protection

Howard C. 
Rating:
3.0

After dong everything online I was surprised at how long it took to get done in the office and then wait on some help in the yard to hook up the trailer. The staff was very friendly and helpful once they got to me but it took quite a while longer than I expected.

Joseph L. 
Rating:
5.0

They were great but they need more staff

CHARLIE B. 
Rating:
3.0

1. If there is a line formed and there are two employees behind the counter (one doing absolutely nothing), BOTH should be taking care of customers. (Check your inside surveillance on Sunday between noon and 12:30) 2. Refrain from offering services that do not work ( Online check in) After moving, the absolute last thing a customer wants to do is encounter issues with a system Uhaul has in place but does not work during after hours check in 3. Lastly, calling the number to Uhaul to receive assistance to check in only to be placed on hold over 20 minutes is horrible customer service. Customers are exhausted and simply want to return equipment and go home. Those calls SHOULD BE a priority.

Demetria D. 
Rating:
1.0

personnel did not talk to me. only unhitched me like I was bothering them. didn't know where to go when turning in there from the street. I was charged an extra day for 30 minutes but was not told this. I learned it when I got the email with the charge. I could of used it an extra day if known. I would like a refund if anyone at u-haul cares.

ERIK B. 
Rating:
5.0

All is very good

DAVID V. 
Rating:
5.0

Always pleasant employees eager to assist. Smooth, fast reservations, pick ups and returns

TERRY T. 
Rating:
5.0

Customer did not leave a comment.

Dorothea T. 
Rating:
5.0

Customer did not leave a comment.

Rose M. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
1.0

Customer did not leave a comment.

DENISE L. 
Rating:
1.0

As I pulled in a Uhaul member speed walked across a 100 yard parking lot just to aggressively turn me around. She demanded that I take it to another location not telling me where but just not there. SUPER RUDE AND threatening me with fees and consequences. I drove 15 hours through dust storms and a 3.5 EARTHQUAKE in Snyder to be pushed away at my final destination!

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

toby M. 
Rating:
1.0

tried to over charge me on my Van I rented.

Rhoda P. 
Rating:
3.0

The General Manger was very professional and super nice. But when I returned the truck and I was outside a white heavy bald man asked me in a rude voice if he could help me! He looked mad very rude. I have rented trucks at this location many times. But this would be my last time renting at this location. I don't have to put up non professional individual's.

RENE L. 
Rating:
5.0

Very helpful!

TIFFANY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Geremy W. 
Rating:
1.0

Customer did not leave a comment.

Kevilyn J. 
Rating:
4.0

Have more than one person at the counter on weekend mornings!

Laila R. 
Rating:
5.0

Customer did not leave a comment.

Pedro F. 
Rating:
5.0

Customer did not leave a comment.

joshua W. 
Rating:
5.0

Clean and easy to find.

ALYSON R. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Keep up the good work

Rhamad R. 
Rating:
3.0

N/A

Victor C. 
Rating:
4.0

The app on line wouldn't allow me to check in to pick up the truck. And it was only one person at the desk for the line of people.

Francis A. 
Rating:
5.0

Very good service. I will definitely use this location again. I rented a 26' truck for a one-way move. It only had 17k miles on it and performed flawlessly. It bucks like a bronco when empty but very smooth when carrying a load.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

RYAN MICHAEL S. 
Rating:
5.0

The man who rented us the vehicle was knowledgeable and efficient. He heard a problem with our truck from inside the building and came out to switch our vehicle. We didn't even have to ask. Very impressed with this location.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

LUPE L. 
Rating:
5.0

Customer did not leave a comment.

david J. 
Rating:
1.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

This is our go to in Garland.

Arlena S. 
Rating:
5.0

the truck i rented broke down. the road service they sent was great but said it looked like the reason for the breakdown was that there was a problem before that was not repaired correctly.

MARK S R. 
Rating:
5.0

Customer did not leave a comment.

Forrest G. 
Rating:
3.0

I was lied to about the cost, and the delivery, I was told my goods would be unloaded, no one said it would cost me extra.

Patsy B. 
Rating:
3.0

The appliance dolly I rented was not working properly one of the wheels were not functioning properly it kept sticking and I had to make due to my time frame I was using it on a heavy Item and the wheel jammed almost caused damage to the item and injury to myself I did call U-haul to inform the of it being faulty.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Rafael T. 
Rating:
4.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Sonny is an excellent representative for your company. Always pleasant and knowledgeable. A great asset for the company.

TERRY T. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Jackson M. 
Rating:
1.0

The truck had a huge hole in the back middle which was a injury risk the truck should've been out of service I had a hard time moving all my stuff the person helped me was really rude.

Manuel V. 
Rating:
5.0

These guys were great. Fast service

GURNEY P. 
Rating:
5.0

Customer did not leave a comment.

MARK S R. 
Rating:
5.0

I don't recall her name, but you had a young lady (petite, black) who was great. Had great customer service skills and was very knowledgeable about your location and products. Clone her and make everyone like her. ROFL...she was great and your van rode well. No improvements needed.

Rob G. 
Rating:
3.0

Still haven't gotten deposit after 3 days

DEIDRA J. 
Rating:
5.0

Customer did not leave a comment.

Hollie B. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

As much as I liked this location, it seems ridiculous in the Dallas area to have to drive 45 minutes across the county for a particular item. Can't other locations nearer me stock the car dolly?

DOUGLAS LAVELLE J. 
Rating:
5.0

The associate was so nice and helpful. He looked out for me .

Turqueya T. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

HEBEEBA M. 
Rating:
5.0

Customer did not leave a comment.

Fareed H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Billy N. 
Rating:
5.0

Great place to rent and buy items - will do it again if needed thanks

Lawrence H.  |  Overall Experience 
Rating:
3.0

Couldn't check the truck in because the app didn't work. Only just happened to notice where to drop off the keys.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Diana N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

The young lady who checked me back in was super friendly and was very pleasant to chat with.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
4.0

Customer did not leave a comment.

justin S. 
Rating:
5.0

Customer did not leave a comment.

Verna J. 
Rating:
2.0

Truck was in poor condition and needs replaced!

FELICIA J. 
Rating:
2.0

Faster Service / more attendants. I arrived around 10:20am and did not leave the location until 10:50am. I had a reservation for a trailer and had done the online check-in and paid already. It still took 1/2 an hour to pick up the trailer. Once he took care of me he was nice and friendly

Jorge P. 
Rating:
5.0

Have phone available for customers to contact location where vehicle was picked up for questions

RHONDA S. 
Rating:
1.0

Broken windshield; poor engine

Michael B. 
Rating:
4.0

Under staffed but the clerk was great

Edwin O. 
Rating:
5.0

Keep up the good work!

David M. 
Rating:
5.0

Customer did not leave a comment.

Dustene H. 
Rating:
3.0

Customer did not leave a comment.

Billy P. 
Rating:
4.0

even though the lines were long- the young lady who helped us was very nice and helped us get what we needed. when we returned the truck there was only ONE person working yet he was kind and very helpful. In these times when everyone is afraid to be out in public - these two employees deserve an applaud for making this experience a pleasant one

John K. 
Rating:
5.0

Customer did not leave a comment.

NYCOL K. 
Rating:
5.0

Thank you all: After my long drive here this staff was Excellent. Thank you!

BERDA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina n.  |  First Impressions 
Rating:
2.0

The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.

Thom B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon W.  |  Overall Experience 
Rating:
4.0

Moer help on sight would have been fast service.

John L.  |  Overall Experience 
Rating:
5.0

Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.

Grace G.  |  Overall Experience 
Rating:
1.0

Expensive and come be better for the amount being paid

cory b.  |  Overall Experience 
Rating:
5.0

N/A

hussein m.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful

latrice m.  |  Overall Experience 
Rating:
5.0

Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!

ROBERT W.  |  Overall Experience 
Rating:
5.0

A great place, awesome management

larry n.  |  Overall Experience 
Rating:
5.0

No comments

Crystal S.  |  Overall Experience 
Rating:
5.0

I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.

Joe B.  |  Overall Experience 
Rating:
5.0

Everything a storage facility should be and helpful staff members.

rebecca W.  |  Overall Experience 
No reviews have been submitted for this location.

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