Customer Reviews for U-Haul Moving & Storage of Garland

Rating:

3.0

Sell staff didn't know where the trailer was he had to move several trailers to get to mine should have been ready to pick up at appointment time

Rating:

5.0

Mr Lipscomb was very professional and made my experience great from start to finish.

Rating:

1.0

When I drop my U-Haul off they had closed but there are still employees at the location I had a hard time due to it being my first time renting however I filled it up halfway and returned items the second day like told, I had no idea how to do anything and I didn't know before putting the keys in the box that I had to report online, I turned it in the box before reporting online and any employee could've told me that however they disregarded me at the location I dropped off in Garland Texas. I was hoping I wouldn't get overcharged because of the employees however I think the payment is fine and I truly hope I parked in the right spot.

Rating:

3.0

The minimal staff did a good job trying to manage a large Saturday morning crowd

Rating:

3.0

The vehicle had a few issues with the a/c and transmission.

Rating:

5.0

Garland location has very helpful employees ms. Tosha was a great help today very pleased with everyone and everything

Rating:

4.0

Very friendly and helpful.

Rating:

4.0

Counter help was excellent and outside, hook-up, staff were helpful when we finally found them. We felt that one hour was way to long for the pick up of the trailer we rented.

Rating:

5.0

Awesome experience. I don't usually leave reviews but I was compelled to do so in this instance because it was such a great experience for us. We rented a one way truck from Garland, TX to Edmond, OK. The guys on both ends were super helpful from a thorough explanation of the return process to check in our truck even though we showed up 20 minutes after the shop closed. Highly recommend Uhaul for any of your moving needs.

Rating:

5.0

I reserved ahead of time (I recommend) they were great. Everything was ready to go. Simple paperwork and a few pics to ensure who is driving their asset and off you go! If you are in garland and need a rental go here guys.

Rating:

4.0

These guys are the best! Especially the manager Richard!

Rating:

1.0

Overcharged me. Was charged for 2 days instead of the 9 hours I had the vehicle. The U-Haul app is also very confusing and errors out alot .

Rating:

5.0

The gentleman handling my rental trailer pick up was outstanding. The only disappointing fact was that he was the only employee present and had to do everything himself including working the front desk and then helping people outside to hook up a trailer. How do you only have one person at such a large facility especially on a Saturday? I have to say though that this lone person was awesome at his job and had a great attitude!

Rating:

4.0

The staff at this location are wonderful!

Rating:

2.0

The computer was really slow, that made the lines long. I waited for 42 minutes in line. The manager finally came to help out. There should be something to let people/customers know about having to have cell phone and reserved rentals are held for only an hour. Had to wait in line twice. Two verry long waits....

Rating:

5.0

Richard had great customer service!

Rating:

2.0

Steering bad. drove 15 miles used $20.00 worth of gasoline, You need better trucks.

Rating:

5.0

Thanks

Rating:

3.0

The driver side door always took forever to completely shut to avoid the driver side open indication.

Rating:

5.0

Everything was perfect

Rating:

4.0

Everything went very smoothly. We made our reservation and were with a rep within a few minutes. We came at a busy time, but it went smoothly.

Rating:

3.0

Service was slow, but everything was taken care of. Nothing exceptional happened. I did like the call checking on when I was going to return the equipment.

Rating:

3.0

DO NOT CANCEL THE REQUESTED LOCATION AT LAST MINUTE! THEN, DO NOT CHARGE THE CUSTOMER TO HAVE TO DRIVE 2 HOURS ROUND TRIP TO GO GET SAID VEHICLE! My husband told them about this at drop off but we were charged anyway!

Rating:

2.0

Wait time too long in lobby. They need more than one person working the counter and more than one person working the vehicles in the lot. The Regional Dispatch person on the phone and the person at the counter said I would be credited unused time (I only needed 28 hours instead of 2 full days). When I returned, they said uhaul does not credit unused time and then acted like they didn't care that 2 other uhaul employees told me the opposite.

Rating:

4.0

I have not recieved my email receipt for the final bill, after returning the truck. Please send to noelgspann@gmail.com. My truck rental was from 7:30 a.m. 4/22 to 7:30 a.m. 4/23. Reservation 29936956. Thank you.

Rating:

5.0

The UHaul team is very efficient and professional.

Rating:

5.0

Hire more staff

Rating:

5.0

Hang on to Veronica. She was great.

Rating:

5.0

The Customer Service was amazing. The Vehicle they provided had a check engine light that was on when I picked up the truck. I could not accelerate over 40 because it made a horrible noise and would feel like it was going to shut down. It also did not accelerate over 40 when pushing on gas it only made a noise like it was trying to accelerate. I also had to switch locations which put me further out than I had to drive so it put more mileage than expected to use. I was not happy about the truck and hope that they fix the truck before giving it out to someone else to use.

Rating:

5.0

nothing wonderful customer service thanks Veronica Williams is a hard worker and her very hard worker too thank you

Rating:

5.0

Great customer service.

Rating:

2.0

They tried to send us back with the trailer.

Rating:

5.0

Later hours set y'all apart from the rest!

Rating:

5.0

Get 2 ppl to work the front desk. Also I want to recognize Veronica Williams she has excellent customer service,good attitude.

Rating:

4.0

I called the service center because the vehicle was not operating normally. Was assured everything was safe and I would be able to make it to my destination and back to the drop off point with no issues. I was not allowed to drop the vehicle off closer to my destination and on the way to the vehicle return my vehicle died. I was forced to pull over on a busy highway with vehicles driving past at the posted speed limit of 70MPH or greater in the middle of the night and told I was required to stay with the vehicle until a wrecker arrived, repaired the vehicle, and to turn in the vehicle at the designated drop off point. The ETA of the wrecker was 90 minutes. 120 minutes later the wrecking crew sent an estimate of an additional 60 min ETA on their technician. The experience was completely shameful and endangered not only my life but that of my passenger.

Rating:

5.0

Very courteous service during pick up and return.

Rating:

5.0

Trailer leaked at the bottom front right.

Rating:

4.0

I was going to use my debit card and the team member informed me there would be an additional $60 deposit to my card. Is this something new at UHaul? I've always used my debit card at UHaul locations and never had an additional deposit held.

Rating:

5.0

Great service from Derrick and Tonya. They were very helpful

Rating:

5.0

Everything went smoothly! Clean establishment, friendly staff!!!

Rating:

3.0

40.00$ collected for cleaning is a rip-off.

Rating:

4.0

The truck I had was very rough. It was clean and everything worked but the suspension and the engine were very rough. The office personnel were very professional

Rating:

5.0

The general there was very nice an helpful

Rating:

5.0

Knowledgeable and friendly service. Trailer and equipment clean and in good working condition. Overall experience was great! I would recommend this location to family and friends.

Rating:

3.0

I did not receive the correct dolly. The person who took care of my return was very nice.

Rating:

5.0

Fast service friendly reps

Rating:

5.0

Thank you for an outstanding job!

Rating:

4.0

The location suited my needs perfectly. The online check in was great except I wanted the front desk pickup. Upon arrival the wait was long. The Customer Service Tech started off disgruntled by demeanor. After a few awkward and stern responses, he leveled with me about being hard of hearing and not meaning to come off rude. He offered a guideline perk of extended time for the wait. Customer service went up to an 8. The van was filthy outside however the inside was clean. The furniture dolly had a sticking roll which was discovered after furniture was placed on it. So, in returning, another long wait. Told him about the dolly and he immediately took care of the matter. From the looks of it, he was doing the storage and rentals on a busy day. With that possibly the case, I cut him some slack and felt my experience was overall an 8. Yes, I would return but maybe try using the online rental option as suggested.🤔

Rating:

5.0

Front end needs work Road walks

Rating:

3.0

Equipment availability

Rating:

5.0

Need more service members working behind the counter on busy weekends. This was a great Uhaul rental location tho

Rating:

1.0

They over charged me for a fuel services when I took pictures of the tank before leaving the yard & after. It's been hell trying to get my fees corrected. Now I have new additional chargers from uhal this AM, nearing 3 weeks later. Scam of a place.

Rating:

1.0

I was charged a 7-day rental when I only rented for 24 hours. Richard the U-Haul rep said that they were having issues with check out system. I was charged $901.54 & my bank account is now overdrawn. And have no idea when U-haul will release the pending hold for funds on my bank account.

Rating:

2.0

Poor poor customer service had to wait for 40 minutes to receive our truck . Had to locate it ourselves and was treated poorly by workers at the location. I rented the vehicle from 2-6 . I wasn't able to get the vehicle at 2 but was still required to return by 6 . I believe I should get a credit for the poor service

Rating:

5.0

Very smooth transaction, Fantastic service.

Rating:

5.0

Employee, I think his name is Derrick has been there every time that I have been in and he is super nice and helpful.

Rating:

5.0

U-Haul has always been a friendly place to do business with.

Rating:

5.0

Man at front desk was very helpful and courteous.

Rating:

5.0

Thank you very much

Rating:

5.0

Thank you for a great experience!

Rating:

5.0

Great facility. Good access and friendly staff.

Rating:

2.0

Took the man in front of me more than half an hour to rent his trailer and in the end his paperwork still wasn’t right. When staff came in and told the employee it was a problem she replied she would not fix it and to get someone else. I reserved my unit online but still had to spend 15 minutes with the employee and do it all over again. I was only able to get mine done properly because the manager finally came in to fix the female employee’s previous problem she refused to fix. PLEASE TRAIN YOUR EMPLOYEES BETTER. All of the staff outside were polite, friendly, and helpful. Inside was just the one woman who barely knew what she was doing. When I left there were at least 3 people waiting behind me. If Sunday is busy please staff the counter better or at least with someone competent. Worst experience renting a unit I’ve ever had at any facility. Will not ever rent here again when my free month is up.

Rating:

5.0

The staff was really friendly and helpful

Rating:

5.0

I feel totally blessed.

Rating:

2.0

I tried to cancel my unit since I evacuated my unit many times, including requests with regard to my missing items but the uhaul would not facilitate the process. They refused to follow up for months and I had to file disputes and call corporate number many times which also proved to be problematic.

Rating:

5.0

Richard is an awesome person. He really helped me alot with everything. He should be promoted if not already!!!

Rating:

5.0

Thank everyone for helping me, from Denver, Co. To Garland Tx......to Fort Worth, TX. Where I stay at the moment. Until I move to my HOME. May God bless U-Haul Company.

Rating:

5.0

The only problem was the elevator was not working almost the whole time I had a unit there but overall the staff and the price were really good. Also when I got locked out after hours the Manager came to let me in .

Rating:

1.0

Couldn't put any of my things into it please refund my money back .Elevator didn't work too hot

Rating:

1.0

Hate them. I rented a TRUCK ONLY for my brother back in 2018. Upon returning the truck my brother needed a rental and their lazy employee decided to put a rental unit in my name WITHOUT MY PERMISSION and then has been harassing me four 3 years about a unit I DID NOT RENT NOR HAVE ANY ITEMS IN SAID FACILITY. I have told them this on several occasions, even talked to their manager there as well but yet they still continued to harass me for payment. This ridiculous and a lazy employee that didn't want to do their job and change all the information over and it has caused me nothing but headaches over the last few years.

Rating:

2.0

My 10 x 10 storage unit was on the 2nd floor. I stored furniture and some larger items in it while our new house was being finished. When I went to remove the items, the freight elevator was out of service ... and it had been like that for over one month. Therefore, we had to take all of those items down two flights of stairs ... that should not have happened if they fixed the elevator soon after it broke down. I would not advice anyone to store items above the ground floor.

Rating:

5.0

U-Haul has always been very friendly, helpful and overall customer service has been attentive to their customers. We had a misunderstanding but the employees on the phone and at this place, went the extra mile to help us out. If we need to in the future, we definitely go back to rent from this place. Mr. & Mrs Davila

Rating:

5.0

The cargo elevator was broken. We did not find out until we arrived.

Rating:

5.0

Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!

Rating:

5.0

Very helpful!

Rating:

5.0

Great place to rent and buy items - will do it again if needed thanks

Rating:

5.0

Thank you all: After my long drive here this staff was Excellent. Thank you!

Rating:

2.0

The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.

Rating:

4.0

Moer help on sight would have been fast service.

Rating:

5.0

Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.

Rating:

1.0

Expensive and come be better for the amount being paid

Rating:

5.0

N/A

Rating:

5.0

The staff was very friendly and helpful

Rating:

5.0

Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!

Rating:

5.0

A great place, awesome management

Rating:

5.0

No comments

Rating:

5.0

I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.