Stop threatening customers.Murad F.
Customer Reviews for U-Haul Moving & Storage of Garland
Garland, TX 75040
(On corner of Walnut & Glenbrook )
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.TONI J.
Customer did not leave a comment.JOEANN M.
Customer did not leave a comment.MELISSA S.
Customer did not leave a comment.DAVID B.
Sonny, was an exceptional person with outstanding customer service. He needs to be awarded for his exceptional customer relations skills.DANNY R.
The 400+ lb. attendant was rude. I had filled out the very tedious online registration form, that's diificult to navigate due to the endless offerings for services that I didn't wnat and are hard to bypass. When I arrived, he said I couldn't rent the trailer unless I gave him a second phone number. I only have one phone and I asked him why that question wasn't asked on the lengthy online registration form. I was a bit irritated that U-Haul wasn't competent enough to produce a registration form that asked for all the data needed to rent a trailer. He was very defensive and suggested that I go somewhere else to rent the trailer. Having no other choice, I gave him my wife's cell phone number and rented the trailer. My parting comment to him was "I guess here, the customer is always wrong". The trailer itself was mostly OK but the ramp/tailgate was warped and I had to beat the securing pins out of the ramp with a hammer to get it to release to open it and even that was difficult. I really needed a drift punch and 3 lb hammer to drive them out. I could reinsert only one of the pins when I closed it. Other than that, no problems.Terry M.
Customer did not leave a comment.Cheryl R.
I love this location, I rent a truck every month and the personal there are awesome!RENE L.
The staff was really friendly and helpfulADEILO B. | First Impressions
The zip lock on my dolly was broken and I did not notice it until I left the facility. When I returned, I was charged for the dolly. I will be very careful in the future to make sure your "extra" equipment is secured before I leave the facility. I understand the convenience but it is just a way to pad your bill. If I wanted blankets or a dolly, I would have rented them. They just take up space in the van. Luckily I didn't need the space.WILLIAM G.
Drop off was goodBenjamin J H.
Customer did not leave a comment.Scott S.
The chain on that tow dolly on the passenger side looked worn and the rubber grommet but dried out. And the light on the driver side of the tow dolly was out and was pulled over by a State Trooper because of the light being out and I could not confirmed if the light was working properly I have to take the word of the the person that hooked up the tow dolly when we check the lights and he said the lights were working. And the safety chain set at a choose to the car fell off due to the dried out rubber grommet that attaches to the hook on the chain the other one that was not dried out stayed on the vehicleMARK B.
Excessive wind noise on highway. Otherwise, great truck!DANIEL JIMINEZ P.
There's a lot of questions when you have to return the trucks after hours and must let people know where the drop box location area is .STEPHEN A.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.John H.
Customer did not leave a comment.Rita D.
Couldn't find my truck for self check. When I found it I was told I had to take a different truck. When I went to do that self check it was still tied to the old truck. Had to find mgr who told me he sent new self check. Box of parts for repair on driver seat and the seal around the door had fallen off so hard to close door. On bringing it back it would not let me do the self check in as it was still tied to original truck. Only one person working who was busy. And told me to just leave it.david S.
I think you covered it. The touchless, text system is way cool. Just don't forget your phone. Lolz!!! Thanks guys.KYLE M.
Customer did not leave a comment.Latanya P. | First Impressions
Keep going the same way. Good luckAMEN B.
Customer did not leave a comment.LATANYA P.
I rented a truck for 4 hrs on 8/29/21, because website wouldnt let me choose 6 hrs. I ended up returning 45 mins late and was charged an extra day. I called and spoke with Csr or Asst manager on 8/31/21, didnt get his name, but he was able to refund me the extra day.JOSE V.
Nothing from renting one but it was kinded hard getting onto the roadside website because I didn't have a account and when you clicked on the contract part to put your number in it would not open up to let you do that other then that all was good thanksCHRIS L.
Customer did not leave a comment.JUSTIN ALLEN G.
Customer did not leave a comment.RONALD D.
Been going there for years. Great place to go.MARK S.
Customer did not leave a comment.Tony P.
Customer did not leave a comment.Margaret G.
Customer did not leave a comment.Valerie D.
Everything was greatPATRICIA S.
Customer did not leave a comment.JUSTIN W.
Quick, easy and great customer service.MELODY M.
Here is not much left to improve. Everything is well maintain; equipment and people relation. Other businesses should learn how to propagate U-Haul quality into their own practice. Thank you for your great service. Roman KartunovROMAN K.
To much to say improve the experience in every wayROBERT JOHN T.
Returning the truck guy at the counter never acknowledged me. Would never get up from his seat to assist with returning the truck, while only 1 other worker was present. Then begin to point finger and lecture me about return policies. While snatching key from my hand and telling me to have a good day! Worst customer service I've ever experienced!VERTIS C.
Customer did not leave a comment.GENNIE J. | Overall Experience
everything was great. Thank you s0 much.Earl B.
Customer did not leave a comment.CONNIE M.
Customer did not leave a comment.cliff t. | First Impressions
Customer did not leave a comment.SAMIR A.
Uhaul team went above and beyond to get my trip going.Scott S.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Adrian S.
Great customer service and all personal is very professional and very courteousCHRIS L.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Candice H.
Customer did not leave a comment.OTTO C.
The after hours drop off process was simple and quick.Lois D.
The line was out the door the guy at the desk was so slow waited over an hour just to get the keys to a truck I rented online. We received a truck that had no air conditioning in 100 degree weather that is unacceptable.JEREMY T.
Customer did not leave a comment.JAMES N.
I do not like the mobile reservation service. It was a pain and time consuming.tanasha F.
Customer did not leave a comment.Marconi G.
Customer did not leave a comment.PAUL L.
Great service!!Jason C.
I feel totally blessed.Sheila H. | Online Move In
I think all businesses seem to be understaffed right now. Richard (storage entrance & dolly pick up) and Brianna (return) were very courteous and helpful. It was a little busier when I picked up so was a little longer wait than the return process.Regina J.
I tried to cancel my unit since I evacuated my unit many times, including requests with regard to my missing items but the uhaul would not facilitate the process. They refused to follow up for months and I had to file disputes and call corporate number many times which also proved to be problematic.Leena V. | Overall Experience
Sonny and the guys, were great. Very professional, efficient and friendly. 5 stars!CLARENCE EARVIN H.
If calling to confirm a return, etc., please leave a voicemail if no one answers.Jeremiah K.
Customer did not leave a comment.IDRIS E.
Sonny is so very friendly and helpful! He greets me by name when I enter the store and is very efficient at getting me checked out every time.RHONDA G.
I had very little gas when I rented the box truck and used only 1/8 of a tank. I was then charged a $30 fuel service fee and another $32 for the fuel. This is wrong and I will never rent from you guys again nor my family.Victor L.
Customer did not leave a comment.Marta V.
Customer did not leave a comment.Jerry K.
Quick and professional check out and easy returnMICHAEL W.
Richard is an awesome person. He really helped me alot with everything. He should be promoted if not already!!!BAO LONGNGO H. | Overall Experience
Thank everyone for helping me, from Denver, Co. To Garland Tx......to Fort Worth, TX. Where I stay at the moment. Until I move to my HOME. May God bless U-Haul Company.BERDA S. | Overall Experience
Sonny was very professional and quick to get me in the rental that I had a reservation for. Top notch guy & very knowledgeable of all rental equipment and policies / protocols. Super great experience at the Garland location.HARLEY H.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.CALVIN J.
Great placeLarry W.
I was. Barged for the higher price insurance which I always pick the 14.00 but in two weeks I have had two locations charged the premium 29.00David S.
Customer did not leave a comment.Stephen H.
N/A . Everything thing was good.MATTIE S.
Customer did not leave a comment.EDENN B.
Keep up the good work!Michael M.
The only problem was the elevator was not working almost the whole time I had a unit there but overall the staff and the price were really good. Also when I got locked out after hours the Manager came to let me in .Latrice M. | Overall Experience
Couldn't put any of my things into it please refund my money back .Elevator didn't work too hotFREDA S. | Overall Experience
The Owner looked gross and nasty. He wasn't well groomed and looked sick. With COVID going around I didn't want him handling my services.VACHARA M.
Again. Great customer service. Everyone was very polite.BARBARA L.
Customer did not leave a comment.SHANNON W.
Customer did not leave a comment.Timothy D.
The young lady had a bad attitudeAntonio B.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.EDWARD M.
Customer did not leave a comment.LUKE B.
Customer did not leave a comment.Jason O.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Russell P.
Customer did not leave a comment.SAMUEL J.
Keep up the good work!Michael M.
Customer did not leave a comment.Daniel M.
Hate them. I rented a TRUCK ONLY for my brother back in 2018. Upon returning the truck my brother needed a rental and their lazy employee decided to put a rental unit in my name WITHOUT MY PERMISSION and then has been harassing me four 3 years about a unit I DID NOT RENT NOR HAVE ANY ITEMS IN SAID FACILITY. I have told them this on several occasions, even talked to their manager there as well but yet they still continued to harass me for payment. This ridiculous and a lazy employee that didn't want to do their job and change all the information over and it has caused me nothing but headaches over the last few years.kizzy c. | Overall Experience
Customer did not leave a comment.David B.
Friendly Good Service and very helpful! I can't think of anything that needs improving on for future customers.Brenda F.
Customer did not leave a comment.CHARLES M.
They were kind and friendly. Speedy processAlfredo M.
Customer did not leave a comment.Dicki F.
Customer did not leave a comment.TIM V.
Customer did not leave a comment.Jordan H.
Thank you.PHILLIP S.
Customer did not leave a comment.PAUL R.
Keep up the good work!Michael M.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.CHRISTOPHER J.
Customer did not leave a comment.Osamah A.
Customer did not leave a comment.michael w. | Overall Experience
My 10 x 10 storage unit was on the 2nd floor. I stored furniture and some larger items in it while our new house was being finished. When I went to remove the items, the freight elevator was out of service ... and it had been like that for over one month. Therefore, we had to take all of those items down two flights of stairs ... that should not have happened if they fixed the elevator soon after it broke down. I would not advice anyone to store items above the ground floor.RUSSELL B. | Overall Experience
Customer did not leave a comment.IMOGENE J. | First Impressions
U-Haul has always been very friendly, helpful and overall customer service has been attentive to their customers. We had a misunderstanding but the employees on the phone and at this place, went the extra mile to help us out. If we need to in the future, we definitely go back to rent from this place. Mr. & Mrs DavilaEmma V. | Overall Experience
The cargo elevator was broken. We did not find out until we arrived.Carrie M. | Online Move In
Customer did not leave a comment.Sherry W. | Online Move In
Customer did not leave a comment.michael w. | First Impressions
Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!Bennett T. | Overall Experience
Customer did not leave a comment.Sarae M. | Overall Experience
Customer did not leave a comment.John L. | Overall Experience
Very helpful!TIFFANY S. | First Impressions
Great place to rent and buy items - will do it again if needed thanksLawrence H. | Overall Experience
Thank you all: After my long drive here this staff was Excellent. Thank you!BERDA S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!