Customer Reviews for U-Haul Moving & Storage of Gastonia

4846 reviews

3919 E Franklin Blvd   Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq)

(704) 824-5298

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 824-5298

3919 E Franklin Blvd
Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I would ensure that the trucks have at least 3/4 full tanks of gas. My reservation said it was 1/2 full but it was 1/4 full when I received it. That cost me 2 fuel stops which cost me 5 miles extra travel vs plan.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Thanks for taking care of my things in this time and era a lot has happen. Wish your family the best. Ms Sharon Huett

Sharon H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH W. 
Rating:
2.0

The girl at the counter was poorly trained and totally messed up the contract. The trailer had a bad wiring harness, but the first thing the service tech did was go under the hood of my truck, trying to say that the problem was my perfectly functioning vehicle.

JAMES S. 
Rating:
5.0

The customer service was excellent with the ladies at the front desk. My whole experience was wonderful.

CYNTHIA R. 
Rating:
4.0

Customer did not leave a comment.

RANDY M. 
Rating:
4.0

Over all very happy customer

JOSHUA C. 
Rating:
5.0

Make sure the cigarette lighter plug works I could not Charge my phone and was also stranded has to stop at a Dollar General to ask them if I could charge my phone .

judy S. 
Rating:
4.0

Good customer service

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

levi M. 
Rating:
5.0

Customer did not leave a comment.

JULIO G. 
Rating:
5.0

manager went very helpful to my needs

Luis R. 
Rating:
4.0

Customer did not leave a comment.

NATHAN P. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
3.0

The drop off process was terrible! There is NO clear explanation of where a drop box is for the keys or where to park the truck after hours.

DEJA R. 
Rating:
3.0

Truck was ready on time, and was clean. Staff was friendly. Not all staff members were wearing masks, and even though I think the manager was working at the time she did not seem to care.

Robert S. 
Rating:
3.0

Have a lady at the front desk have a little more customer service instead of throwing the keys on the counter hand in the keys to customers

CLAUDIA A. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

Great check out procedures. Good job

Earl C. 
Rating:
3.0

Customer Service people were not helpful. Maybe they are not suppose to come out to the Van, but someone should show you how to adjust side mirrors as I had never driven a van very far before. The dash read that oil change was needed soon so I could not read the mileage. When I questioned, I was told there were 4 buttons on the right, which I could never find. They were on the left and not labeled so you think it would remove that message. I would question the mileage, but just don't have the energy. I told my customer Service person that maybe I should purchase insurance since there were expected storms in the area and I did not want to pay for any HAIL damage. After signing, I read the first $150 was not covered and questioned this since the only reason I bought the insurance was the hail damage. The other agent said the roof was not covered anyway. There was no offer to take the insurance off since that was my ONLY concern. It was raining and I felt it was extremely hard to see any dents and scratches on the Van. I was just told the Van was over there and never told where to pull the van when I returned it. I had signed up for 4 hours and she tried to shorten my time to 3 hours. Oh and I was told that I had some hold on my account because the last time I rented a van, it was returned on time, but had not been logged in. I can't believe I remained calm durning the whole experience but I know good help is hard to come by and they were sorta pleasant and I got the feeling some of it was company policy. If it is, It is a bad policy. Next time I will try some where else first, but will probably be back because sadly there are not many choices.

REBECCA A. 
Rating:
5.0

Sometimes 4WD can be helpful in a pickup.

James H. 
Rating:
5.0

Our rental was taken by someone else, and messed up our whole day Cindy and her crew saved the day!! 10 out of 10! Her and her crew are the best ❤️

KAYLA M. 
Rating:
5.0

the seats could have been cleaner....had what appeared to be chocolate on driver seat.....my husband is very particular about how often the oil is changed and he always checks...the oil was black and he told an attendant and was told it is okay....we did not have problems . we also took back with more gas,,,,,

RALPH B. 
Rating:
3.0

1). I don't understand the need to upload my driver's license during the online checkin and again when I arrive to pickup the rental. 2). I couldn't find a process to check-in the appliance dolly when I return an open trailer before the store opens.

JAMES N. 
Rating:
4.0

Awesome job by your staff!!!

sophia j.  |  Overall Experience 
Rating:
5.0

cindy at the front desk was efficient and the equipment return was quick and easy.

Shimeka B. 
Rating:
5.0

Have better internet connection and the keys in the key boxes out sde so you don't have to in

Karen A. 
Rating:
3.0

The steering on the truck was bad, it was hard to keep it in my lane for a 4 hour trip, not fun!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

GRALIN B. 
Rating:
5.0

Everything was great will definitely use again

Susie C. 
Rating:
3.0

Customer did not leave a comment.

Karen T. 
Rating:
3.0

We rserved a pickup for 2 days my nephew had passed. And we needed ti close his estate 200 miles away ... it had been reserved for a week and we picked up the truck got it to our home and Kings Mountain and realize there was it had marijuana joint call The Establishment they ask us to bring it back once we got there and started looking we also found a meth pipe so we were given a large U-Haul truck that was far less fuel-efficient they did give us the same rate but only compensated us at this point today the account only reflects $25 no other compensation but we did get a call saying it was going to be 50 that has not happened yet but honestly I feel like I want more compensation should have happened out of a 300 plus reservation because none of it was our fault we weren't able to get started lock the seven plan we didn't get on the road till almost 11 due to no fault of our own I'll buy the ladies were nice at the establishment I do feel like we should have been reimbursed a lot more or accommodated a lot more given the circumstances and I also feel like whoever does the cleaning and checking vehicles in should be far more vigilant and checking Vehicles because that could cause somebody big legal trouble and they would be totally innocent of what they may be

ZACHARY B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL G. 
Rating:
1.0

Asked one of the employees to look up my information. Because I had returned it back. And wanted to make sure everything was good. And they said they could not help me.

Kristin B. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

nothing

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
5.0

Larue was awesome. She was very friendly and extremely helpful. I wish all customer experience professionals were like her!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Make it less of ordeal to drop the truck off. I waited half an hour for an employee to read the odometer so I could get a printed receipt.

francis G. 
Rating:
3.0

It was not the locations fault, but the truck had a very bad smell. But overall the truck was clean the back was clean. I had used online to reserve truck, and wanted to go to a different location closer to my house. For some reason another I could not pick it up there which was a little disappointing.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

mark A. 
Rating:
1.0

Everyone that we came into contact with was extremely rude and acted like we were an inconvenience to them. We had an appointment at 7am and then were told that we would need to wait for them to move the trucks that had been dropped off overnight in order to pick up our trailer. An employee had us squeeze through an extremely tight spot instead of offering to move the vehicle that was blocking the way. Their parking lot is very chaotic and the employees acted like they all hated their jobs.

Taylor C. 
Rating:
1.0

Attitude adjustment about their masks policy and procedures. They threatened to refuse service for not wearing a mask "properly". All the while the male employee was wearing his mask with his nostrils exposed. Practice what you preach. And it wouldn't hurt to educate yourself on the real effectiveness of this tissue masks you have put so much faith in. I've been to three funerals this year of mask wearing family members that weren't protected by their masks. Masks are more about control and compliance than they're about safety. Cleanliness and distancing are far more effective. But your attitude about masks and threats to refuse service while not enforcing the same lack of tolerance with your employees is ridiculous. I will look elsewhere in the future.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
4.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Delmy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONEIK C. 
Rating:
3.0

Try to improve wait time.

mark C. 
Rating:
5.0

Cindy and her staff are awesome and always courteous and helpful!

Lisa P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terry W. 
Rating:
4.0

Customer did not leave a comment.

Toni G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol L. 
Rating:
5.0

Customer did not leave a comment.

Kelly F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joanna A. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE F. 
Rating:
5.0

HAVE TO IMPROVE YOUR DOING EVERYTHING THROUGH THE APPLICATION. WONDERFUL IDEA BUT 1. TAKES FOREVER AND DONT KEEO YOU UPDATED AS SITTING THERE WAITING TO GET APPROVED FOR 15-20 MINUTES. YOU JUST ARE LEFT THERE WONDERING. SECONDLY I HAD A ISSUE WITH THE APPLICATION PICKING UP MY LOCATION . KEPT TELLING ME I WASNT AT THE RIGHT LOCATION BUT J WAS AND TO CHECK IN TO PICK IT UP I COULD TAKE A PICTURE AT THE FRONT DOOR TO SHOW I WAS WELL YOU DONT HAVE THAT OPTION WHEN DROPPING OFF HAD TO KEEP REFRESHING FOR ABOUT 20 MINUTES. SUPPOSE TO BE NICE AND EASY. WAS A PAIN IN THE ASS. BUT OVERALL VERY SATISFIED

Aubrey H. 
Rating:
1.0

So I wrote a review a few days ago about how I was trying to move and the elevator broke and the hassle I had to go through to get things straight. A few days after that the manager called me and told me how much she believed in quality customer service and how she was going to give me a truck at no cost so I could move the rest of my stuff. Well, I just got charged for the truck. Turns out everything she said was just a bunch of talk. Very dishonest.

Terry S.  |  Overall Experience 
Rating:
1.0

So, I recently wrote a review about how dissatisfied I was with this facility after having quite a hassle trying to clear out my storage building. A few days later the manager called my and said she was sorry and that she would give me a free truck to finish moving my stuff. Well, they just charged me for the truck. Turns out everything she said to me about believing in taking care of her customers and providing quality customer service was just a lie. They just charged me for the truck anyway. Nothing bothers a person more than being lied to. Buyer beware at this facility

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

LLOYD S. 
Rating:
2.0

Staff was slow and a little rude.

RANDALL R. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

It was great

Alethea M. 
Rating:
5.0

This location was so busy. The staff was slammed!! The line was out the door. The staff was awesome. They were helpful and patient. They helped make a stressful morning a little easier. Thank you staff at E Franklin Uhaul.

ALISON K. 
Rating:
3.0

Not charge mileage for in town use Have gas in the vehicle or availability to gas on the premises/ the gas light was on and we were afraid we wouldn't make it to the gas station

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
3.0

Customer did not leave a comment.

JANA W. 
Rating:
1.0

The elevator broke half way through our move. When I talked to the staff about this they knew there was problems with it but never put a sign on it or warned anyone. The staff said they were sorry and then just walked away leaving us stranded. Since then I have been trying to call to find out the status of the elevator but the number listed on the website only allows you to connect to the call center and they said they would have them call me, which of course they did not. Now I have to pay another 100.00 to rent the storage building and rent another truck once I find out about the elevator. This whole thing is going to cost me close to 200.00 dollars. Very Poor Service. I promise once I get my stuff out of storage I will never do business with them again and will make it a point to let everyone I know how I was treated.

JEFFREY S. 
Rating:
5.0

The staff was always helpful, and greeted you with a welcome

geraldine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

DEBRA D. 
Rating:
5.0

Doing good. Keep up the great work. Morgan is very nice and helpful.

CHAYTHIP P. 
Rating:
3.0

Customer did not leave a comment.

MANFRED K. 
Rating:
2.0

Front office was honestly pretty rude. Rented me the wrong trailer, but I preferred the wrong trailer to having to go back in there and deal with her. Saving grace was the guy working in the lot actually hooking up the trailers. He was courteous and professional.

MICHAEL O. 
Rating:
5.0

Everything went well.

ANTHONY K. 
Rating:
1.0

Elevator broke while trying to move from second floor. Lady at front was not accommodating, due to the amount of time that it was taking to move with the elevator being broken it cost us more financially because we hired help. Two other employees that were younger were apologetic. However the lady in charge was extremely rude and had poor customer service. We have always paid on time and have used the facility several occasions. This is not the experience I expected when moving out.

thomas B.  |  Overall Experience 
Rating:
5.0

It was a great experience. No other comments at this time.

ASHLEY B. 
Rating:
4.0

Very courteous and welcoming staff although it was difficult to access the facility on the first day after hours. We called the staff and they tried their best to assist but the system was not working

Tendai G.  |  First Impressions 
Rating:
5.0

Very helpful ,fast and friendly service

TIMOTHY B. 
Rating:
2.0

Customer did not leave a comment.

hector G. 
Rating:
5.0

Customer did not leave a comment.

lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

JULIOCESAR C. 
Rating:
4.0

Have more reception staff working.

angela M. 
Rating:
1.0

Customer did not leave a comment.

bobby R. 
Rating:
5.0

Customer did not leave a comment.

TENDAI G. 
Rating:
3.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Customer service was excellent. I was very pleased with the helpfulness.

JANA J. 
Rating:
5.0

Nothing... Great Experience every time I've used you guys

susan E. 
Rating:
5.0

The cab and truck were immaculately clean. However, one tire was pretty low on air. Because of some customer congestion on site, I filled up the tire with air at my home. It held it fine then.

nicholas F. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
2.0

Not nearly enough people checking customers in. 1 lady working hard trying to get people checked in and she called on radio for assistance multiple times to no avail. Black girl finally comes in with an attitude and jumps on the overrun clerk as to why she hadn't done something. She told her that she would not discuss it in front of customers. That seemed to really give her an attitude toward the customers and co workers. I told her that the girl was doing all that she could and that we all things going on too, and she started to argue with me. I would have fired her on the spot if she worked for me for bringing grievences up in front of customers as well as arguing with customers. Very poor.

David F. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN E. 
Rating:
5.0

Customer did not leave a comment.

desiree F. 
Rating:
2.0

The parking lot sucks! You can’t get in to return a truck. The lanes are blocked off. The service women are hateful and It took an hour to be waited on the first time. For half of that time no service people were around. Upon moving out of storage the same thing. Waited inside 30 min with no people anywhere. Finally just gave up and left.

DEBBIE P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Bobby J. 
Rating:
4.0

The price online was $19.95 for 4 hours. My final bill was $119 thanks to all other costs. Please be more upfront and honest about cost.

Maarten A. 
Rating:
5.0

The only issue was the driver side sun visor was broken to stow it away. It worked but I wasn't able to stow it.

marvin P. 
Rating:
1.0

They charged me $60.00 without notifying me. That's theft. Also no one greeted us or infromed us of the return process. We sat in the truck for 15 mintues while a young lady just walked around the lot. We had to exit the trucj3to ask her the next steps.

April D. 
Rating:
5.0

Customer did not leave a comment.

rahat R. 
Rating:
5.0

I would rate Madison excellent at this location and everybody else at corporate U-HAUL poor. so the question is for this location 5 stars after what Madison was able to accomplish for me. The experience started off as a disaster with me being told to pick up my truck at a different location then i agreed to. when i arrive to that location nobody was present and no truck to be seen at facility. i had to go to the original facility i was supposed to get the truck at and start from scratch. they tried charging me more bc reservation wasn't on file and accused my of lying to them and nothing they could do at that time. i had to go bc movers were waiting on me at my place to move me so i paid and went on my merry way. fast forward a couple days later and individuals at corporate U-Haul didn't believe me either and did not want to reimburse me my money and stating need documentation when they lost my reservation and couldn't find thats not my fault. after some deep digging by the Manager named Madison at the franklin st store in Gastonia, nc low and behold my original reservation was found and everything i have been telling them was correct. she reimbursed me some money for my troubles and was the only one that went out of her way to do that. she should get recognized and compensated from corporate u-haul for doing what she did, an amazing job in the end to go above and beyond. Thanks Madison, need more people like you at your company. the individuals at corporate office never called or emailed me to apologize or compensate me for my headaches, wasted time, money, and frustration they put me through, they know who they are. Madison did a fabulous job of satisfying my frustration in the end, however i still feel corporate u haul should compensate me in some manner based on how much time, effort, and money i put towards my renting from U-HAUL.

PATRICK M. 
Rating:
4.0

Always have good experience at this location.

Douglas A. 
Rating:
5.0

Only issue I had was when I was given the truck, I was told there was 3/8 of a tank of gas in it and I had to return the truck with that much gas in the tank. When I started the truck there was almost no gas in tank at all as the gauge was on E and the indicator to get gas told me I only had 50 miles left. Clearly you're not checking if the previous customer actually filled up the tank like they were supposed to.

JOHN S. 
Rating:
4.0

Thank you for your service and your honor to the community.

beverly t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

renee C. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

LaChristall S. 
Rating:
5.0

Customer did not leave a comment.

PAUL S.  |  Overall Experience 
Rating:
5.0

Yes awesome people and I will Use this location when needed again Love to all (Mr.patience)

donny h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
5.0

McKenzie was a big help. Explained rental of storage unit and truck very well. Very pleased with the service.

jason m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis A C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W.  |  Overall Experience 
Rating:
5.0

Very good experience. Staff very helpful and made sure everything worked. I did notice today that the soap dispenser restroom in the storage building was broken.

Darrell E.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and explained the process to me clearly. You have a great staff and the facility is clean and workable for all types of uses. Thanks to all the staff.

Rodney R.  |  First Impressions 
Rating:
4.0

I was a bit irritated at first but , it all worked out in the end.

geraldine m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam B.  |  Overall Experience 
Rating:
5.0

I’ve always used U Hal as my storage place for my personal belongings I need the near future if I ever have to use it again I will come back to U Hal I’m Franklin and Gastonia you’ll have always been if I needed any questions they were always answeredIf I had any problems they were always resolved you guys keep up the good work thank you

Patricia C.  |  Overall Experience 
Rating:
5.0

None

Priscilla J.  |  Overall Experience 
Rating:
5.0

Cindy's a rock star!

Randy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hal a.  |  First Impressions 
Rating:
5.0

2nd time here. I'll keep coming back if ever applicable

Randy H.  |  First Impressions 
Rating:
5.0

I would recommend U-Haul to everyone I know thank you U-Haul.

lori t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie M.  |  First Impressions 
Rating:
1.0

Ill never use uhaul again

Kevin B.  |  Overall Experience 
Rating:
1.0

I had to go all the way to Walmart and purchase a Brinks lock because this U-Haul location did not have one on the day I moved in. Then two days later they moved me out without my permission. My lock was cut off and they went through my stuff. I was told it was to find out who the storage unit belonged to but that should have been in the computer along with my phone number. Nobody bothered to call me to ask me if I had moved out before cutting my lock off. The day they cut my lock off I got a phone call asking if I had two storage units. I told them I just had one and they said ok. They never mentioned they had cut my lock off. There was no apology or offer to replace my Brinks lock. They did give me a u-haul lock. I didn’t find out the lock had been removed until I arrived at the storage unit on Friday and my keys did not work. Luckily I arrived during office hours. I asked the ladies in the office why my lock was switched and there was a white tag on the door but nobody seemed to know what a white tag meant. They eventually found the keys to the new lock and I moved out.

Derek C.  |  First Impressions 
Rating:
2.0

My access card didn't work and I rented a moving truck to move my things a couldn't due to my access card being denied twice so I wasted a whole u-haul rental when I should have been moving. I contacted customer service only to be told after going in circles that they have no access to the cards to help me so it was a waste of time and I still need to move. hopefully U-Haul pays for another day because it's their fault that I can't have access to get to my storage because my card doesn't work and you don't open back up until 9 on Sunday and my truck is due back at that time.

Zephaniah M.  |  First Impressions 
Rating:
5.0

Every step of the way we were helped by members of the team. Storage facility was climate controlled which was great during the heat of the summer. Staff was accommodating while our very large moving truck occupied the loading dock. Highly recommend.

colleen l.  |  Overall Experience 
Rating:
5.0

Enjoyed the experience!

BRENDA H.  |  Overall Experience 
Rating:
5.0

I loved everything about it I had one of the biggest storage sizes sand it was a breeze moving out, I also loved that there was no bugs.

Irene G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDSEY S.  |  Overall Experience 
Rating:
3.0

I have used this location several times. Parking is an issue. The rental trucks are parked and stored where customers are supposed to park to load and unload. If you don’t have a way for your customers to use your facility then it is useless. I moved to a new facility that is more accessible. Also the temperature is 80 degrees upstairs making it hard to work in your space.

Michelle G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHAD C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharon P.  |  Overall Experience 
Rating:
5.0

This facility was clean and well maintained. I would highly recommend it.

JANE P.  |  Overall Experience 
Rating:
5.0

Thank you!

debbie h.  |  Overall Experience 
Rating:
4.0

The staff was stretched out. I spent 20 minutes on the phone reserving truck and storage, 20 minutes trying to provide online info that obviously didn't transmit, 30 minutes checking in at the facility for truck, 20 minutes getting storage. I had to provide 4 phone numbers, and an address other than my own which seems a bit excessive. Truck and Facility very clean.

Ricky d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sapan k.  |  Overall Experience 
Rating:
5.0

perfect size and location for our needs. friendly staff

Teddi D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly C.  |  Overall Experience 
Rating:
5.0

Good

paul j.  |  Overall Experience 
Rating:
5.0

Excellent customer service and clean, secure facility. Highly recommend.

JOYE R.  |  Overall Experience 
Rating:
5.0

Good experience

paul j.  |  First Impressions 
Rating:
5.0

Great experience

melinda d.  |  Overall Experience 
Rating:
5.0

Staff very helpful and frendly.

Brian B.  |  First Impressions 
Rating:
5.0

Everything was fine

Lynda S.  |  Overall Experience 
Rating:
5.0

I felt attended to as a person, as well as a valued customer of U-Haul

paul j.  |  Overall Experience 
Rating:
5.0

Customer service was outstanding. Great experience and would recommend this location to anyone in this area who is looking for a storage facility.

melinda d.  |  First Impressions 
Rating:
5.0

very great place

CHRISTOPHER S.  |  Overall Experience 
Rating:
5.0

The staff was very professional and helpful

astride d.  |  First Impressions 
Rating:
5.0

It was an excellent experience. Staff was very helpful and knowledgeable. I highly recommend Uhaul of Gastonia.

melissa l.  |  Overall Experience 
Rating:
5.0

Great Customer Service. Those ladies rock!

casey P.  |  First Impressions 
Rating:
4.0

My biggest complaint would be that they park and store large trucks at the dock most of the time and this makes getting in to unload a trailer or anything more difficult due to no space

JOSEPH B.  |  Overall Experience 
Rating:
5.0

My representative was very patient and courteous.

Duane R.  |  First Impressions 
Rating:
5.0

Excellent service

jeffrey g.  |  First Impressions 
Rating:
1.0

Do not use Uhaul They will rip you off I have rented a van checked it in on July 14th 3 days later my Credit card Was charged 1,100 dollars they said was damaged When I return it that was a lie

donna s.  |  First Impressions 
Rating:
4.0

N/A

Mary W.  |  Overall Experience 
Rating:
5.0

No complaints :)

Debrena C.  |  Overall Experience 
Rating:
3.0

Unfortunately my property got damaged from water with no explanation

JACK B.  |  Overall Experience 
Rating:
4.0

Prices change to often. I had a small unit and price was not reasonable.

talma c.  |  Overall Experience 
Rating:
3.0

Incremental price increases (every 6 months), are ridiculous. If I raised prices in my business every 6 months, I'd be out of business in no time.

PETER M.  |  Overall Experience 
Rating:
2.0

Needed a 10 x 15 , was NOT told it would be 3 seperate units of 5x10 each, requested climate control, not done either. Was not told i would have to load carts use an elevator to go 2nd floor!!! Mess!!

Linda H.  |  First Impressions 
Rating:
1.0

No comment just poor service

William K.  |  Overall Experience 
Rating:
5.0

Very courteous staff at Gastonia location, very helpful and friendly.

Sidney F.  |  First Impressions 
Rating:
4.0

Grey and friendly staff.

Mayra M.  |  Overall Experience 
Rating:
5.0

Ok

ANTONIO K.  |  Overall Experience 
Rating:
4.0

Thanks

jose m.  |  Overall Experience 
Rating:
4.0

Thank you.

stella o.  |  First Impressions 
Rating:
4.0

It would have been excellent but I have a $20 credit and I wasn't able to receive it at time of checkout, which would have been ok except no one was able to tell me when and how I will get it.

Evon H.  |  Overall Experience 
Rating:
5.0

The customer service was awesome. I was greeted with a smile and when I asked if I could get a unit in a certain area the rep was happy to help . we have used them in the past and will always come bac

Rodney c.  |  First Impressions 
Rating:
4.0

Would not recommend to anyone due to the fact that our storage rental was bank draft and we emptied our unit 4 days after draft was taken. Was told that they DO NOT prorate. Charged a mo. for 4 day

TONY V.  |  Overall Experience 
Rating:
5.0

I like the staff they were very helpful and courteous thank you so much

Jamie A.  |  Overall Experience 
Rating:
5.0

Very courteous

michael j.  |  Reservation 
Rating:
5.0

I called on Nov 2 to rent a pickup and have my 2 U Boxes ready on Nov 7. When I arrived the boxes weren't ready. They could not be ready until after 5pm on the 6th but it all worked out.

Rudy j.  |  Overall Experience 
Rating:
5.0

I used this facility for over a year and there were never any issues. The place is well lit and secure.

Eric S.  |  Overall Experience 
Rating:
5.0

Great experience.

terry w.  |  Overall Experience 
Rating:
5.0

Cindy and her staff have a wonderful attitude. Thanks

Freddie G.  |  Reservation 
Rating:
4.0

The lady helping me was very professional. The only complaint I have was there was a very long line with only one person working in the front. I was in line for a very long time and was paying movers.

Tracy B.  |  Reservation 
Rating:
2.0

I moved out in July U-Haul was still trying to get money out of me for unit I did not have I paid for money that already had been paid for paying twice for one month or they was threatening to sell my

Kamarkeio m.  |  Overall Experience 
Rating:
4.0

I left for two reasons, 1. The cost of the unit kept rising, there are other storage facilities in the area that are less expensive and have the same amenities. 2. The unloading area was filled with

ELMER P.  |  Overall Experience 
Rating:
5.0

I love this U-Haul facility! It is the best! All the staff are super-nice and helpful and I will always use this facility when I need to

Debra M.  |  Overall Experience 
Rating:
5.0

Great Service!

John K.  |  Reservation 
Rating:
5.0

Well Done! The facility is very clean and secure, the vehicles are in great shape and the Staff is Polite & Professional with a Positive Attitude...

VERNON J.  |  Overall Experience 
Rating:
5.0

Thanks!

CARRIE R.  |  Overall Experience 
Rating:
5.0

I was very pleased with your business and if I ever have to use it again I will come back to you I wish you all the best and thank you for everything have a good day

rebecca m.  |  Overall Experience 
Rating:
5.0

Good customer service, clean facilities... only minor problem I had was the difficulty to get the storage unit locking mechanism to lock... Despite that, this is a great location with great people!!!

WILLIAM A.  |  Reservation 
Rating:
3.0

Very limited access hours. And price kept rising

ANDREW P.  |  Overall Experience 
Rating:
5.0

Great staff

janice b.  |  Overall Experience 
Rating:
5.0

Cindy and her staff were truly amazing. Always willing to go the extra mile for the patron. That's why I've used them several times over the years. I'd recommend them to any one

KEVIN M.  |  Overall Experience 
Rating:
3.0

A bit pricey but overall good.

Mayela V.  |  Overall Experience 
Rating:
5.0

The office manager was great! She escorted me to my vehicle and made me felt welcome. This was my second or third time dealing with them!

aeron j.  |  Overall Experience 
Rating:
5.0

The staff was very helpful .

EMANUEL r.  |  Overall Experience 
Rating:
5.0

Easy

sam f.  |  Overall Experience 
No reviews have been submitted for this location.

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