The gas was less than 1/2 full. I noted it, and took a picture but, I could not upload it on the contract because I had met the photo upload limit. Therefore, I took my own picture and when I returned the truck, I was charged for fuel anyway; although, I was told by McKenzie, that Chyne, didn't charge me when she checked the truck back in.Karen F.
Trailer Rental & Towing in Gastonia, NC at U-Haul Moving & Storage of Gastonia
Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Gastonia, NC 28056
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Give better description on how to use the return key optionCLAUDE B.
Have more patience with the customer. If a person doesn't know something they don't knowMARK C.
Training needs to improve, knowledge of equipment needs to improve , knowledge of payment over the phone needs to improve or allowed, I was at pick up location for 2 hours delaying load time, maybe offer new employees a bonus for sign onCHRISTOPHER D.
I try to be patient, but the wait is always really long.PETER G.
Nothing come to mind.ANTHONY W.
Have more furniture dollysNORMAN L.
Poor conditions of equipment.JOSE V.
Two wheel tow dolly was ready when I scheduled it for pickup. It was in good shape with no issues. I have towed vehicles like this many times and there were no surprises this time. I used self check-in for after-hours return this time.... Smooth process and very convenient.ROY H.
Excellent customer service and friendly associatesEMILY W.
The truck was so hot, the air did not work and we had to stop multiple times because driving made all of us dizzy and nauseated. I had to pay an extra $125 for a helper because we got sick. All we were moving was a small bookcase, a desk and a table.SOFIA S.
Just to make sure that customer s understand the rates.NATHAN F.
Agent who checked me in was fine, but didn't give me the total cost and couldn't help me with the problems I incurred trying to pick up the vehicle.Margaret N.
Why do you make regular customers jump through hoops everytime. If I created a profile on lime it should be so hard. Example I rent a van every 3 or4 weeks for catering why can't I be saved in the system. I am at the point now where buying a van makes senseADAM S.
Wonderful guys working in itADNAN M.
Mckensie (sorry if I misspelled it). She is awesome. Great to work with.Joe B.
Teacher employees better customer service and how to speak to customersRONALD B.
Customer Service were extremely rude upon check in. They treated like a lying criminal. They didn't provide me with the dolly I ordered Thank goodness they weren't there at drop off. I was dreading having to deal with them again. The crew at drop off were very nice and professional. They adjusted my cost for the missing dolly.JULIE C.
This was the third time I did service with this location within 2 months. My first reservation which was at noon was canceled at 9am. When I called at 11 am to confirm said reservation I was told it was canceled due to no show and was told that I was called to be informed that morning that they were canceling, but never left a voicemail. It was before the reservation time so no show was impossible. The agent on the phone was very rude and had no answers to any of my questions as to why it was canceled in the first place.BOBBY L.
it was fine, but the fuel was less than 7/8 and i took a pic o fhis and uploaded itBRYAN B.
My schedule pick up time was 8a.m., due to traffic I got there at 8:30. I was suppose to do a self check-in. First, the system would not recognize my location. The associate that was working could not tell me where the store location barcode was located. And told me that I had to do it online since I schedule VA self pick-up option. Then once I finally found the barcode on my own, the system would not accept the picture of the store barcode. I finally whet in the store and the same associate that told me I had to do it online eventually checked me in over the counter. There was only 2 people working during the a.m. shift and it was a very busy morning.TAMAR C.
The overall return process online was very time consuming and kept reloading. It took us 45/50 minutes. I had to call to have bill corrected and am waiting for credit to post.David S.
They went above and beyond to accommodate us and suceededOLIVIA K.
I love how clean the inside of the uhual was. You can smell that the employee cleaned. Also very informative about packing material.JATZMIN J.