Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One of the 6x12 trailers I rented there had bad brakes. Shawna Tribble and her crew give great customer service. I commend them.
BARRY D
Rating:
5.0
This location is the best location I have ever been to. I have rented from this location so many times. The gm Shawnna is nice and helpful. Megan is amazing also. They really go above and beyond for their customers. If I could rate higher than a 5 I definitely would for this location and I would recommend this location to anyone.
LATRA F
Rating:
5.0
Customer did not leave a comment.
WINSTON M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RODNEY C
Rating:
4.0
Customer did not leave a comment.
SHARONNE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD B
Rating:
5.0
Shanna A that helped me was very friendly, efficient, and got me on the road fast.
Daniel R
Rating:
4.0
Customer did not leave a comment.
karon P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE G
Rating:
5.0
Customer did not leave a comment.
REINALDO C
Rating:
5.0
Customer did not leave a comment.
KEITH T
|
Overall Experience
Rating:
5.0
Extremely helpful staff at this location.
DAVID P
Rating:
4.0
While this location was fine, there was not a single person that was helpful AT ALL that I spoke to in the phone. From my first call to make the reservation to my last one, there nothing but issues and zero resolution! I received a survey after every call and not a single one was for the person I spoke to on the phone. Terrible service!
MALINDA T
Rating:
5.0
Customer did not leave a comment.
YVETTE C
Rating:
1.0
I did not move out of my unit as I had just made a payment. My account was closed without my knowledge or consent and everyone is passing the buck. Why did it take 6 whole days and I get emails saying my account was closed??? The emails came in the middle of the night (1:18am). I want my money and items back or I will be contacting the police to file a theft report.
Karen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY R
Rating:
4.0
Very helpful staff.
DAVID C
Rating:
4.0
My move out date was 5/30/2025. Not June
Kent B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORDAN D
Rating:
4.0
I was unable to use the equipment that I reserved and returned it the next morning. I asked about a refund for the remaining hours and was denied. So I paid for nothing.
ROGER M
Rating:
5.0
Customer did not leave a comment.
DOUGLAS S
Rating:
5.0
Customer did not leave a comment.
elnita g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS R
|
First Impressions
Rating:
2.0
Took longer than quoted. Also, the front desk people were very rude and unprofessional.
Gregory W
Rating:
1.0
I got there at 10 to 5 and they said the place was closed. Told me I could do a self check in and was directing me as to where they drop the trailer off disconnected and then park the truck in a certain location, trying to check the vehicle in was a nightmare. I spent an hour in the parking lot trying to get the vehicle checked in Left there very frustrated and upset.
Ronald H
Rating:
4.0
Customer did not leave a comment.
JERROLD L
Rating:
5.0
Everything was spot on. The young lady that helped me realize I was at the wrong location but assisted me in getting a trailer that was going to fulfill the need that I had. And the two gentleman that hooked up the trailer and disconnected the trailer were very friendly and helpful. Never really had a bad experience with U-haul but this visit was by for the best I have had. Keep your the good work!! Thank you all!! God Bless.
DANIEL L
Rating:
5.0
First trailer hitched to vehicle was not working. Swapped out for one that was completely fine. Megan did a GREAT job handling everything. Will definitely come back.
CHRISTOPHER B
Rating:
5.0
Customer did not leave a comment.
LUGENE I
Rating:
5.0
Customer did not leave a comment.
JAIME A
Rating:
3.0
The truck wasn't well maintained truck needed some service repairs truck was shacking and the tires were bumpy
LATOYA P
Rating:
4.0
Customer did not leave a comment.
William t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Susan L
|
First Impressions
Rating:
5.0
Issue with the truck I had was right side mirror wasn’t stable and eventually would move after driving a few minutes leaving me unable to use and check my blind spot. Everything else worked properly.
ANDREW P
Rating:
5.0
checkout was easy and check in was very easy as well. staff was eager to help
DOUGLAS S
Rating:
5.0
I truly appreciate the manager for accommodating us in our move due to elevator issues I as a customer wasn’t able to use so the manager took care of it and now we have all our furniture in our new home
MICHELLE D
Rating:
5.0
Customer did not leave a comment.
CLARENCE S
Rating:
5.0
Great service. Very easy to rent, take delivery and drop off.
MICHAEL O
Rating:
5.0
Customer did not leave a comment.
BENJAMIN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIMOTHY T
Rating:
4.0
Customer did not leave a comment.
tamkia g
|
Overall Experience
Rating:
5.0
Super friendly & knowledgeable staff!
ANGELA B
Rating:
4.0
The woman behind the counter was scrambling and her help was late by 15-20 minutes.
She was very polite and very professional in spite of the workload. She took great care of me and had me on my way quickly. Very efficient and very personable.
STEPHEN O
Rating:
4.0
Customer did not leave a comment.
TIMOTHY A
Rating:
1.0
El camion que rente tenia;
1+ruido fuerteen los frenos.
2+los frenos muy malos.
3+sonido fuerte en la transmision.
4el camion bricaba mucho todo el viaje.
MARIANA G
Rating:
5.0
All was good
STEVEN C
Rating:
5.0
Customer did not leave a comment.
LOGAN Q
Rating:
5.0
Customer did not leave a comment.
Jennifer G
Rating:
5.0
Customer did not leave a comment.
TIMOTHY T
Rating:
3.0
I was rented a truck that ended up not being on the lot delaying my pickup by a half hour or so. Other than that the staff was courteous and helpful.
DAVID S
Rating:
3.0
Was never explained that a one way trip had an extra fee. The miles on the app when I set up my reservation was .89 cents per mile but, than I was charged $1.00 per mile. Was also charged for 870 mile but only went 745 miles. Also set up for a two day use but was charged for 4 days. Will not recommend Uhaul to anyone.
JASON L
Rating:
5.0
Customer did not leave a comment.
LANDON L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAULA S
Rating:
5.0
Very good
CICERO S
Rating:
5.0
Customer did not leave a comment.
GARY P
Rating:
5.0
I can't think of a thing. That staff was friendly and fast.
LARRY L
Rating:
5.0
Customer did not leave a comment.
STEVEN R
Rating:
4.0
Explain ACCURATE and TRUTHFUL insurance information and options.
FRANK C
Rating:
5.0
The very best!!!!!!
SANDY D
Rating:
5.0
Great staff they were awesome
emerson h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRUCE D
Rating:
5.0
Customer did not leave a comment.
Jaquetta B
|
First Impressions
Rating:
5.0
The staff were professional, courteous and helpful
GAETANO B
Rating:
5.0
Customer did not leave a comment.
Joseph H
Rating:
5.0
Customer did not leave a comment.
Angela H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nathan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH P
Rating:
5.0
Customer did not leave a comment.
ROSEANNE G
Rating:
5.0
Great staff very professional
Mark R
Rating:
5.0
Customer did not leave a comment.
Tracy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIE M
Rating:
5.0
great service
JAMES L
Rating:
5.0
Keep doing what you're doing for the next customer! Everything was quick and easy, since my service was only for a short drive to pick up some exercise equipment and returning of the truck.
ALEXANDER S
Rating:
3.0
Getting everything done to sign in and get a vehicle is a real pain. The lady we talked to was polite, but the wait is always long.
Tiffany T
Rating:
5.0
Customer did not leave a comment.
Jonathan W
Rating:
4.0
Even with the system issues happening nationwide .. the customer service was great and everyone was very polite and helpful.
Nikea M
Rating:
5.0
Customer did not leave a comment.
RICHARD K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brandi E
|
Overall Experience
Rating:
5.0
Everything was great. The process was quick and the staff was very friendly and helpful. If I could give more than 5 stars I would.
LATRA F
Rating:
5.0
Customer did not leave a comment.
JUANITA B
|
First Impressions
Rating:
3.0
Terrible check in process. They take your equipment and don’t close out the invoice. You have no idea if you’re still be charged.
Chris C
Rating:
5.0
Very professional
oli H
Rating:
5.0
Customer did not leave a comment.
Endya A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHEAL W
Rating:
4.0
This was a horrible experience. I went to a location to get a truck, there was no key in the key box. Then I had to get bounced around on the phone until I got sent to the E Franklin location. It took 45 minutes to find a different truck, and added 1 hour and 20 minutes worth of extra driving because of the new location. My Sunday lost over 2 hours due to all of this.
Benjamin M
Rating:
4.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
KIMBERLY B
Rating:
5.0
The truck had transmission issues and struggled with small hills at low speeds.
JUSTIN C
Rating:
5.0
Very good
RALSON C
Rating:
5.0
Customer did not leave a comment.
David M
Rating:
3.0
Have better customer service
ORLANDO G
Rating:
5.0
Customer did not leave a comment.
DAVID M
Rating:
5.0
The truck I had made a loud noise and struggled to get up the hill.
PATRICIA F
Rating:
5.0
Customer did not leave a comment.
judy T
|
First Impressions
Rating:
4.0
Me cobraron mal, me dijeron que antes me iban a devolver 45 y me cobraron antes 35 más es una gran mentira.
DIANA M
Rating:
5.0
Shawna was great
TYBRISHA K
Rating:
5.0
I will never use U-Haul again. I recommend you train more and care more. You made our moving day a nightmare. Not to mention, the final charges accrued were so much more than my original estimate.
Joshua D
Rating:
4.0
Train better. Care more
Kristin M
Rating:
5.0
Customer did not leave a comment.
BRIAN O
Rating:
5.0
Customer service was excellent when I picked up my rental. Rental drove great.
Customer service was excellent on the return also. Quick in and out
ROBERT M
Rating:
5.0
Customer did not leave a comment.
JOSEPH G
Rating:
5.0
Customer did not leave a comment.
emerson h
|
First Impressions
Rating:
5.0
Very Good
CICERO S
Rating:
5.0
Customer did not leave a comment.
KENNETH J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEMMIE A
Rating:
5.0
I highly recommend this location the manager Shawnna is the absolute best. 10/10
Jammelia E
Rating:
5.0
Customer did not leave a comment.
Terry M
|
First Impressions
Rating:
4.0
Employe walked out to help remove trailer.
JOHN K
Rating:
5.0
Great manage, staff and service.
TONY H
Rating:
5.0
Customer did not leave a comment.
Fred S
|
Overall Experience
Rating:
4.0
Quick, simple, perfectly fine.
CHRISTOPHER B
Rating:
1.0
I was overcharged for the mileage. Customer service was terrible!! Will not go back to this location!
IRIS Q
Rating:
5.0
The associate was very patient, knowledgeable and helpful
I would definitely rent from her store again
LEEANNA B
Rating:
5.0
Every person that is employed at that store is absolutely wonderful to work with.
Additionally, the entire Team that is employed there is exceptionally service minded.
LEROY G
Rating:
3.0
The employees were great help. The truck was parked too close to another truck and we had to ask an employee to back the truck out for us. The appliance dolly was not in the truck and I had to make another trip the next day to pick it up. I The positive charge on the battery was loose and we had trouble starting the truck multiple times. We had to extend the time for the rental twice due to the time wasted trying to start the truck
Sarah H
Rating:
5.0
The manager “Shawna” is exceptional!! She has beautiful people skills. She made my son and feel safe and comfortable storing our items within your facility. She’s a winner..keep her around!!!
KIMBERLY P
|
First Impressions
Rating:
5.0
Very friendly, professional and knowledgeable staff.
KEITH T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROBERT L
Rating:
5.0
Customer did not leave a comment.
Ravi S
Rating:
4.0
Customer did not leave a comment.
Camille C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
William B
Rating:
5.0
They needed more help. Only one person outside dealing with all the returning vehicles
Kellie S
Rating:
4.0
Inside of windshield dirty. Hood was unlatched as I started up highway.
DAVID H
Rating:
5.0
Customer did not leave a comment.
LAKESHA M
Rating:
4.0
Customer did not leave a comment.
CAMILLE C
Rating:
5.0
The staff was very helpful to help accommodate my needs and they are always very friendly and helpful. That’s why I have recommended this facility to other people.
Lisa m
|
First Impressions
Rating:
5.0
Keep up the good work.
DAVID B
Rating:
5.0
I am pleased to be using your facility again
MARY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RUBY B
|
First Impressions
Rating:
5.0
GREAT! Location! GREAT STAFF!
VANETTA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONYA H
|
First Impressions
Rating:
5.0
The staff was amazing!! Thank you Shawna!
MARY P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YULY H
|
Overall Experience
Rating:
5.0
Very Friendly Staff! ALWAYS willing to Help! They go Above and beyond to Help you resolve a Issue. It's Always Clean and keeps Staff. I would Definitely recommend this Location to Everyone that Need to use a Uhaul..
VANETTA P
|
Overall Experience
Rating:
5.0
Staff very helpful
chaz c
|
Overall Experience
Rating:
4.0
The walk to get to storage bins is long. I'm 60 and disabled. It is clean and the directions are clear on how to use the card for entrance. But again I prefer the back your car up to the door storage due to disability.
TAMMY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luke S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demecka B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Estella O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLARISSA C
|
Overall Experience
Rating:
5.0
Keep it up
david b
|
Overall Experience
Rating:
5.0
The Manager Shawna is very Professional, Understanding, Supportive and Respectful!! Ms. Shawna self-awareness into the Customers Situation shows she cares about her Customers!! Thanks U-HAUL for sharing MS SHAWNA!! Promoting Her to Corporate and giving her 2 Dozens Beautiful RED Roses in my opinion would be “MOST APPROPRIATE!” 🌹 🙏😇💕
SHERDEAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA M
|
First Impressions
Rating:
2.0
Everyone was great with my experience. The staff was amazing. However my only issue was that I purchased a lock from uhaul upon originally getting the storage and the key didn't work when I went to unlock my unit. That was most likely my fault, however my only issue with that pertaining to uhaul is that their fee to cut locks is 50 bucks but out of all the personnel that were working to include the GM didn't know how to cut a lock. I'm not just upset about this because I had to spend almost 4 times that cost to have my lock cut by an outside agency but also because I feel someone on hand should know how to do the job especially if your are an top person in the company. My apologies if it comes off salty but this was my only issue. When a storage space is auctioned locks are cut so why can't the service be provided and everyone be trained accordingly if/and when needed? I do appreciate the young lady that tried to work with me to figure it out and refer me but even she agreed that the 50 cut off fee should've been available versus me spending 180 externally.
Marcus N
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Kirk H
|
Overall Experience
Rating:
5.0
I like them as manager & staffs are amazing good job 100% 👍😊
CARMEN N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN T
|
Overall Experience
Rating:
5.0
Love this place been der 2 times an always got taken care of....
Irving E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WALTER D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
raymond r
|
Overall Experience
Rating:
3.0
Communication . Big issue
angela w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Morgan M
|
Online Move In
Rating:
5.0
The workers are very nice.
JOICE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca B
|
First Impressions
Rating:
5.0
The staff was excellent and very knowledgeable and helpful!. Answered all my questions I had
June C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERYL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
derek s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ron s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric G
|
Overall Experience
Rating:
5.0
Shawna tribble was so very helpful and has amazing customer service skills great experience
ANTAWN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONYA B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timothy S
|
First Impressions
Rating:
5.0
My reservation where all screwed up and so was my anxiety. When I tell you the entire story was helpful. The GM & Manager flex it. I love them.
DeQuita D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHAD C
|
Overall Experience
Rating:
5.0
The Gm there was so helpful amazing customer service
ANTAWN B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen W
|
Overall Experience
Rating:
5.0
Shawna Tribble, General Manager provided outstanding customer service.
The UHaul customer services staff were friendly and helpful-provided excellent customer service.
Cynthia A
|
First Impressions
Rating:
5.0
Everyone was so helpful especially the manager they all have a wonderful attitude and very clean facilities.
Mary v
|
Overall Experience
Rating:
5.0
Very pleased with the facility and the cleanliness.
Beth M
|
Overall Experience
Rating:
5.0
Awesome & helpful staff. I did bring a few critters home with me so yall might need to spray!!!!
JAYLA G
|
Overall Experience
Rating:
5.0
The young lady went above and beyond, she was great 👍
Kahn P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAVERNE P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elizabeth G
|
Overall Experience
Rating:
5.0
I have 2 other storage units at another location and am considering moving from those units to the U-Haul storage. I was very happy with my experience with the employees and the storage area.
STEVEN C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jennifer G
|
Overall Experience
Rating:
5.0
3rd time using the facility. Excellent customer service
mabel h
|
Overall Experience
Rating:
5.0
The staff was so helpful and courteous. The manager and staff went well above excellence to help me. I truly appreciate them for everything.
Carla R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah B
|
Overall Experience
Rating:
2.0
Ever one was extremely nice and very helpful. I'm thinking about moving from my current storage area to U-Haul permanently. I would have to have the largest unit you have. Again, great experience.
STEVEN C
|
First Impressions
Rating:
3.0
I have used the facility for over 2 years. I have not have to go to it until lately.
If I would have seen the way that facility is ran, I would of left a long time ago.
The sliding doors are open all day during the day. Anyone can go in and out, anyone can cut a lock and move you out. I slipped on a food trash bag in the parking lot that had mayonaise packets. (I have a picture). I tried to go into the facility at night and none of the doors worked.
Sorry does not cut it.
Mayra R
|
Overall Experience
Rating:
5.0
Very nice attitude
JOICE H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Todd H
|
Overall Experience
Rating:
5.0
Shanna is a great manager
Rachel D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willie S
|
Overall Experience
Rating:
5.0
The manager and staff are outstanding with a member who is on point and the caliber of customer service of high standers rare to see in business field. The name of the employee is Chyne Hope.
JAMES W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Geneva O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAYLA G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Santachia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Z
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
jean S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tina f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAN A
|
Overall Experience
Rating:
5.0
Very professionally managed.
George K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCES B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chance M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alycia K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mac n
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dawn J
|
First Impressions
Rating:
5.0
Chyne was always so sweet and professional when I had questions or was making my payments. The new manager Shawna is amazing! She was very helpful and understanding!
Charles G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aqutina s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Abby P
|
Overall Experience
Rating:
5.0
The staff and management is very friendly, helpful and understanding. I would definitely recommend.
Brittan A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MICKEY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mei-Ling M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kimberly B
|
First Impressions
Rating:
5.0
Thanks for keeping my stuff and me safe for the last few years. Best wishes!
JOHN E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lonnie E
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Derrick R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
saumyah H
|
Overall Experience
Rating:
3.0
Please contact me about the 1 month free as AGREED upon opening unit..980-200-3974..thanks
JAMES C
|
First Impressions
Rating:
5.0
Staff was exceedingly helpful, courteous and professional. Facility was very clean and well organized.
RICKY P
|
Overall Experience
Rating:
5.0
Excellent Customer Service ❤️❤️
Cartrell M
|
Overall Experience
Rating:
5.0
Awesome customer service will definitely rent again
Cartrell M
|
Overall Experience
Rating:
1.0
The assistant manager is so rude, i will never use that facility again.
Lawanda D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Loranizo L
|
First Impressions
Rating:
5.0
I needed a Uhaul big enough for my things. It was very under estimated for the unit and the truck. I know next time to get bigger than I need.
LATOYA P
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Daniecia T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa P
|
Overall Experience
Rating:
5.0
Not sure if the young lady’s name but she was AWESOME!!. My nerves were shot and she calmed me and helped me with everything. She really saved me due to the other storage place closing on me because the attendant was ill. I appreciated her assistance.
Charlotte B
|
First Impressions
Rating:
5.0
Always use your service
Gwendolyn B
|
Overall Experience
Rating:
5.0
The reason I said no on cleanliness and well maintained was because the main double doors were out of order a number of times. This last time they have been out of order for quite a while. The cleanliness was excellent. No issues there.
Richard R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Armando C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DESTINY C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Madisyn P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Janice S
|
Overall Experience
Rating:
3.0
Staff was not friendly and courteous.
nanelle s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven W
|
Overall Experience
Rating:
1.0
Television was damaged by pesticide spray and 2 leather couches were stained by pesticides aswell.
Staff were argumentative.
Chris B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laleita S
|
Overall Experience
Rating:
4.0
I really liked the lady who checked me in. She was very nice and informative and helpful. I can’t remember her name but she works at the Gastonia location on Franklin. On 3/31/23 about 8am.
Kelley W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
William R
|
Online Move In
Rating:
4.0
What I did like: Having a donate area. That's good for sharing with others while slowing trash pile up continously.
What I didn't like: The ever so young staff may do much in parking lot half but don't focus on inside storage area. These are monthly paying customers and surely deserve a clean, properly controlled environment. If air is lacking it takes some time for them to address/report it. A broke down large grill stayed in the way, in a corner up front/top for over 2 weeks. I tried rolling it out of the way as it was in my way and just barely touching it it completely fell to the floor. I told one of the young workers downstairs about it he said yeah we know about it nodded his head and went about his way. Two days later when I come back it's still laid in the floor broke down still in my way. So I pulled it out of my way into another hallway so I could access my belongings easier. Again one and two days later it was still laid in the other hallway as I finished cleaning out my storage facility. The hand is broke off the thermostat on the second floor by the elevator so now it will be even harder for them to know when it's not working properly because that's all these young people are going to rely on. The younger staff is polite just need to work with some seasoned workers 😉 to learn basic things.
bobbie p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lois L
|
Overall Experience
Rating:
5.0
Front desk staff knowledgeable and helpful. Storage unit clean- building well lit.
dustin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luke D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ja'Nate H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BERNADINE L
|
Overall Experience
Rating:
5.0
The woman I worked with was so professional and helpful. My grandson loved her. He gave her a hug.
Barbara V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shawn R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANCES B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERRITA L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SAMATHIA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keith z
|
Overall Experience
Rating:
2.0
The storage facilities were fine - the administrative processes are horrible!!
I spent more time than I care to remember on Uhaul billing and payment issues due to the archaic system.
LISA I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dustin S
|
First Impressions
Rating:
5.0
All of the office staff were attentive, friendly, and very helpful!
Sonya c
|
First Impressions
Rating:
3.0
I didn't realize lower level meant the basement.
Kenneth B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brenda h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kiawah V
|
Overall Experience
Rating:
5.0
Great staff. Great customer service. Very helpful in every way. Well mannered. Clean facility.
Melchor V
|
Online Move In
Rating:
5.0
I've been using U-Haul Storage of Gastonia for about two years now and there's never been a problem. With easy access and clean surroundings it's been perfect for my needs. I'd recommend it to anyone who needs a clean and secure place to keep their possessions.
Rickie W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rochelle L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kanisha E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jocelyn S
|
Overall Experience
Rating:
1.0
Mario would not listen to me.. He billed me to much, he the had to credit my account then rebill me. If I go back there I do not want him waiting on me again!
Ruben G
|
Overall Experience
Rating:
5.0
Everything that I just answered was exactly what I was looking for!!!
Excellence in customer service at its finest!!
Most definitely I will use this location if I need this service again!!!
David M
|
Overall Experience
Rating:
3.0
Employee cars parked at the dock preventing clients access. If you pay for a full month and move out at any point before the next month is due, there is no refund or pro rating. In effect they keep your extra money and can immediately rent and make double income.
Robert S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
REBECCA C
|
Overall Experience
Rating:
5.0
Thank you all
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice E
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
James T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
erica d
|
Overall Experience
Rating:
5.0
Thank you
Bonita G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia C
|
Online Move In
Rating:
5.0
Professional and courteous. Mario from the Gastonia office and his co worker Her name begins with an S was very patient with me. I am thankful for them being professional.
Bonita G
|
First Impressions
Rating:
2.0
Don't like how you don't pro-rate anymore, times is to hard for paying full storage fees for only 5 days. And you rise storage fees up too soon and don't let me know until I make my monthlypayment. I also had damage things in my storage. You should let us know when you go in our storage. I am done with your storage business.
Sheila m
|
Overall Experience
Rating:
5.0
I Love ❤️ U haul
SHERDEAN J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara V
|
Overall Experience
Rating:
5.0
Excellent Service!
karen b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ashley W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john F
|
Overall Experience
Rating:
5.0
5 Star all the way. I rented my storage unit on line and my unit was excellent for my storage needs.
When I had questions the staff was beyond helpful and have already told my family & friends how great Gastonia UHauk on Franklin Blvd is the best & so convenient for me.
Thanks
A Wilson
Dallas, NC
Adriane W
|
Online Move In
Rating:
5.0
I will definitely come again
Kim L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OTEKA G
|
First Impressions
Rating:
3.0
The price increases every year. Ugh
Cheryl B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara V
|
First Impressions
Rating:
5.0
Very good experience. Staff was helpful. Website easy to navigate. I am very pleased
Alana R
|
First Impressions
Rating:
5.0
Always a pleasure
angela w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina S
|
Overall Experience
Rating:
2.0
The manager there is not pleasant. And she is the manager because her face is on the cards.
MARIE P
|
First Impressions
Rating:
3.0
U-haul's storage fees are a little pricey..
Rickie W
|
First Impressions
Rating:
4.0
The staff could be better about helping me unit occupants find their unit. Unit #'s jump around so it took me 30mins to find my unit.
SHARON M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Cindy E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ALFREDDRICK S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paige G
|
Overall Experience
Rating:
2.0
Staff was super slow. New trainee. Instead of showing him how to do things, they watched him struggle. What should have taken 5 minutes to complete because I had started online took 30 minutes in person because he kept having to go find someone to ask questions.
Michael M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lucie L
|
First Impressions
Rating:
5.0
The online check-in process was so easy, and the email communication on how to access the building and location of the storage unit was great. I was able to check-in days in advance to secure the storage unit, drive across the country with my belongings, and start unloading at 6am before anyone was at the storage facility. So easy!
Brian C
|
Online Move In
Rating:
3.0
When I came inside to ask for help the girl behind the desk just said everything was set up online. When I went out to open the access door- it didn't work so I had to go back inside for her to say-" oh you need a key".. Could have saved me time if she knew that. Then someone else came to activate a key and the key terminal didn't work. Although the second girl was helpful, I could have saved time if the first girl knew I needed a key. Just seemed lazy to me, considering she was just sitting there talking about personal issues to a co-worker. The second girl definitely made up for it but its just a shame how some lazy people rely on others ...
Thiphavan V
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Christy P
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Yolanda A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ambrosia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRISTINA G
|
Overall Experience
Rating:
3.0
Customer service can be more professional and local store can be more receptive when customers call instead of always acting as if they are in a hurry to get off phone.
kena t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dr S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
STEFANY C
|
Overall Experience
Rating:
5.0
I love working with U-Haul of Gastonia. Everyone is always so helpful
lynda e
|
Overall Experience
Rating:
4.0
This place was great, and very nice. They understood that I had been having a very bad experience with U-Haul, so they did what they could to make things pleasant. Up to that point, my experience was not good. While the people at the facility in Charleston, SC were nice and tried to fix the issues, the issues should have NEVER happened. The place in Gastonia was great though.
Gene C
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
JASON D
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Gary L
|
First Impressions
Rating:
1.0
Unit was sold without contact or certified mail. Mail was not received or signed for. This location should have taken into consideration that people are having issues with COVID and getting back on their feet before selling off people's units. The people their are nice enough but I lost a lot because of their actions. And to make it worst, a few weeks later, we found out that people were stealing mail in the area so we were not protected because they didn't send something to us via certified mail to let us know. I suggest going somewhere else if you are storing something important to you.
Michelle O
|
Overall Experience
Rating:
5.0
Great staff!!
Meghan L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ticiria h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
4.0
Location where I rented was great they were very nice and helped me when I needed. Now customer service is a different story multiple times they were rude.. My last conversation issue through customer service I asked them to have the location contact me and text me and she said well you can leave a message and they'll get back to you if they want . Please revise them on customer service
Holly B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jina c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTORIA C
|
Overall Experience
Rating:
5.0
This uhaul storage facility is excellent and the staff is awesome. They care about your needs and work with you and always taking care of you. They are wonderful I appreciate them a lot , everything that they helped me with and for being so caring and understanding. Every last one of them were their to assist my needs and helped me . I love the facility and staff wish it was more people like them. ❤️❤️❤️
Trinette B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassondra S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura S
|
First Impressions
Rating:
3.0
Staff parks in the area that you unload in frequently.
RENEE S
|
Overall Experience
Rating:
1.0
The staff were extremely hard to locate and rude and unhelpful when you were able to find them. I have never had such poor customer service or such a terrible experience with a company.
Andrea A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lisa h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steven d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
pamela m
|
Overall Experience
Rating:
5.0
Great customer service
TIJUANA L
|
First Impressions
Rating:
5.0
Great customer service!
Edward B
|
First Impressions
Rating:
1.0
Worst place ever, my storage unit had mold and my items was damaged and I had insurance but will not cover my damages, I will NEVER RENT WITH UHAUL AGAIN
Brittany M
|
Overall Experience
Rating:
5.0
The young lady working was very knowledgeable and friendly yet very professional. She is doing a hard job and doing it well!
Elizabeth p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jerry R
|
First Impressions
Rating:
5.0
We had several large wax objects that were melted. Obviously the temperature was much higher than expected.
Darrell E
|
Overall Experience
Rating:
5.0
The customer service was incredible.
Annette F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMIYA B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
anthony p
|
First Impressions
Rating:
4.0
The yard outside and around the building could be picked up or maintained a little better at times.
george r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LORI M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Paige G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elizabeth w
|
Overall Experience
Rating:
5.0
The place was clean, cool, well organized, and easy to maneuver. I also really appreciated the complimentary carts to move my things from the truck to my unit.
Katrina S
|
First Impressions
Rating:
5.0
Just one thing. When I went in to rent a storage unit I was told I had to do it online. When I got there to complete my rental agreement they were renting a unit to a couple in front of me in line. Just wonder why the double standard.
Richard R
|
First Impressions
Rating:
4.0
The wait is to long to get taken care of
Richard A
|
First Impressions
Rating:
5.0
Good service and good people
tanya g
|
Overall Experience
Rating:
5.0
This is my second time at this location and as always reliable and secure and an overal great experience
Amilcar L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trinette B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mikkia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia J
|
First Impressions
Rating:
1.0
I was given the wrong size storage unit at first then charged to upgrade. My payment date was messed up. My first payment never got processed so I had to call and fix that. No one ever answers the phone when you try to call
donald i
|
First Impressions
Rating:
3.0
I thought my storage unit would be a larger one for a 3 bedroom home but once arrived at the unit it wasn’t the correct one. All items that needed to be stored was not able to be.
jazmine c
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DAVID H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zaniya D
|
Overall Experience
Rating:
1.0
Over an hour and no solution to my issue with the size of my unit. Very disappointing.
Ebony H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael N
|
Overall Experience
Rating:
4.0
Mackenzie the Manager made a very frustrating situation better. I setup everything online, but when I arrived was informed of my mistake. She was patient and professional. She found me a space at another store, gave me the free month that I thought I reserved online. She saved me as customer.
LEE H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
STEFANY C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Andrea A
|
First Impressions
Rating:
2.0
The lady who greeted and entered my information was rude and VERY unprofessional. Shedid not explain anything and was very irritated when we aksed questions. She was very forceful in her approach to customer service to me and others in other lines served by other employees. I am used to Wilkinson Blvd location where I receive ONLY professional service and very accurate service without any desceptive practices..
Maha G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ricky D
|
First Impressions
Rating:
4.0
The price for my storage was way too high for it to be so small. I feel the price could have been much lower than 99.95 for a very small unit.
Cynitra A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tommy B
|
Overall Experience
Rating:
5.0
Thanks for taking care of my things in this time and era a lot has happen. Wish your family the best. Ms Sharon Huett
Sharon H
|
Overall Experience
Rating:
4.0
Awesome job by your staff!!!
sophia j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delmy E
|
Overall Experience
Rating:
5.0
Cindy and her staff are awesome and always courteous and helpful!
Lisa P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Toni G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelly F
|
Overall Experience
Rating:
1.0
So I wrote a review a few days ago about how I was trying to move and the elevator broke and the hassle I had to go through to get things straight. A few days after that the manager called me and told me how much she believed in quality customer service and how she was going to give me a truck at no cost so I could move the rest of my stuff. Well, I just got charged for the truck. Turns out everything she said was just a bunch of talk. Very dishonest.
Terry S
|
Overall Experience
Rating:
5.0
The staff was always helpful, and greeted you with a welcome
geraldine m
|
Overall Experience
Rating:
1.0
Elevator broke while trying to move from second floor. Lady at front was not accommodating, due to the amount of time that it was taking to move with the elevator being broken it cost us more financially because we hired help. Two other employees that were younger were apologetic. However the lady in charge was extremely rude and had poor customer service. We have always paid on time and have used the facility several occasions. This is not the experience I expected when moving out.
thomas B
|
Overall Experience
Rating:
4.0
Very courteous and welcoming staff although it was difficult to access the facility on the first day after hours. We called the staff and they tried their best to assist but the system was not working
Tendai G
|
First Impressions
Rating:
2.0
The parking lot sucks! You can’t get in to return a truck. The lanes are blocked off. The service women are hateful and It took an hour to be waited on the first time. For half of that time no service people were around. Upon moving out of storage the same thing. Waited inside 30 min with no people anywhere. Finally just gave up and left.
DEBBIE P
|
Overall Experience
Rating:
4.0
Thank you for your service and your honor to the community.
Cassiopea W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAUL S
|
Overall Experience
Rating:
5.0
Yes awesome people and I will
Use this location when needed again
Love to all
(Mr.patience)
donny h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna B
|
Overall Experience
Rating:
5.0
McKenzie was a big help. Explained rental of storage unit and truck very well. Very pleased with the service.
jason m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steven d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phyllis A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY W
|
Overall Experience
Rating:
5.0
Very good experience. Staff very helpful and made sure everything worked. I did notice today that the soap dispenser restroom in the storage building was broken.
Darrell E
|
First Impressions
Rating:
5.0
Everyone was very helpful and explained the process to me clearly. You have a great staff and the facility is clean and workable for all types of uses. Thanks to all the staff.
Rodney R
|
First Impressions
Rating:
4.0
I was a bit irritated at first but , it all worked out in the end.
geraldine m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Adam B
|
Overall Experience
Rating:
5.0
I’ve always used U Hal as my storage place for my personal belongings I need the near future if I ever have to use it again I will come back to U Hal I’m Franklin and Gastonia you’ll have always been if I needed any questions they were always answeredIf I had any problems they were always resolved you guys keep up the good work thank you
Patricia C
|
Overall Experience
Rating:
5.0
None
Priscilla J
|
Overall Experience
Rating:
5.0
Cindy's a rock star!
Randy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hal a
|
First Impressions
Rating:
5.0
2nd time here. I'll keep coming back if ever applicable
Randy H
|
First Impressions
Rating:
5.0
I would recommend U-Haul to everyone I know thank you U-Haul.
lori t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ron S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willie M
|
First Impressions
Rating:
1.0
Ill never use uhaul again
Kevin B
|
Overall Experience
Rating:
1.0
I had to go all the way to Walmart and purchase a Brinks lock because this U-Haul location did not have one on the day I moved in. Then two days later they moved me out without my permission. My lock was cut off and they went through my stuff. I was told it was to find out who the storage unit belonged to but that should have been in the computer along with my phone number. Nobody bothered to call me to ask me if I had moved out before cutting my lock off. The day they cut my lock off I got a phone call asking if I had two storage units. I told them I just had one and they said ok. They never mentioned they had cut my lock off. There was no apology or offer to replace my Brinks lock. They did give me a u-haul lock. I didn’t find out the lock had been removed until I arrived at the storage unit on Friday and my keys did not work. Luckily I arrived during office hours. I asked the ladies in the office why my lock was switched and there was a white tag on the door but nobody seemed to know what a white tag meant. They eventually found the keys to the new lock and I moved out.
Derek C
|
First Impressions
Rating:
2.0
My access card didn't work and I rented a moving truck to move my things a couldn't due to my access card being denied twice so I wasted a whole u-haul rental when I should have been moving. I contacted customer service only to be told after going in circles that they have no access to the cards to help me so it was a waste of time and I still need to move. hopefully U-Haul pays for another day because it's their fault that I can't have access to get to my storage because my card doesn't work and you don't open back up until 9 on Sunday and my truck is due back at that time.
Zephaniah M
|
First Impressions
Rating:
5.0
Every step of the way we were helped by members of the team. Storage facility was climate controlled which was great during the heat of the summer. Staff was accommodating while our very large moving truck occupied the loading dock. Highly recommend.
colleen l
|
Overall Experience
Rating:
5.0
Enjoyed the experience!
BRENDA H
|
Overall Experience
Rating:
5.0
I loved everything about it I had one of the biggest storage sizes sand it was a breeze moving out, I also loved that there was no bugs.
Irene G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDSEY S
|
Overall Experience
Rating:
3.0
I have used this location several times. Parking is an issue. The rental trucks are parked and stored where customers are supposed to park to load and unload. If you don’t have a way for your customers to use your facility then it is useless. I moved to a new facility that is more accessible. Also the temperature is 80 degrees upstairs making it hard to work in your space.
Michelle G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHAD C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sharon P
|
Overall Experience
Rating:
5.0
This facility was clean and well maintained. I would highly recommend it.
JANE P
|
Overall Experience
Rating:
5.0
Thank you!
debbie h
|
Overall Experience
Rating:
4.0
The staff was stretched out. I spent 20 minutes on the phone reserving truck and storage, 20 minutes trying to provide online info that obviously didn't transmit, 30 minutes checking in at the facility for truck, 20 minutes getting storage. I had to provide 4 phone numbers, and an address other than my own which seems a bit excessive. Truck and Facility very clean.
Ricky d
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
sapan k
|
Overall Experience
Rating:
5.0
perfect size and location for our needs. friendly staff
Teddi D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kimberly C
|
Overall Experience
Rating:
5.0
Good
paul j
|
Overall Experience
Rating:
5.0
Excellent customer service and clean, secure facility. Highly recommend.
JOYE R
|
Overall Experience
Rating:
5.0
Good experience
paul j
|
First Impressions
Rating:
5.0
Great experience
melinda d
|
Overall Experience
Rating:
5.0
Staff very helpful and frendly.
Brian B
|
First Impressions
Rating:
5.0
Everything was fine
Lynda S
|
Overall Experience
Rating:
5.0
I felt attended to as a person, as well as a valued customer of U-Haul
paul j
|
Overall Experience
Rating:
5.0
Customer service was outstanding. Great experience and would recommend this location to anyone in this area who is looking for a storage facility.
melinda d
|
First Impressions
Rating:
5.0
very great place
CHRISTOPHER S
|
Overall Experience
Rating:
5.0
The staff was very professional and helpful
astride d
|
First Impressions
Rating:
5.0
It was an excellent experience. Staff was very helpful and knowledgeable. I highly recommend Uhaul of Gastonia.
melissa l
|
Overall Experience
Rating:
5.0
Great Customer Service. Those ladies rock!
casey P
|
First Impressions
Rating:
4.0
My biggest complaint would be that they park and store large trucks at the dock most of the time and this makes getting in to unload a trailer or anything more difficult due to no space
JOSEPH B
|
Overall Experience
Rating:
5.0
My representative was very patient and courteous.
Duane R
|
First Impressions
Rating:
5.0
Excellent service
jeffrey g
|
First Impressions
Rating:
1.0
Do not use Uhaul They will rip you off I have rented a van checked it in on July 14th 3 days later my Credit card Was charged 1,100 dollars they said was damaged When I return it that was a lie
donna s
|
First Impressions
Rating:
4.0
N/A
Mary W
|
Overall Experience
Rating:
5.0
No complaints :)
Debrena C
|
Overall Experience
Rating:
3.0
Unfortunately my property got damaged from water with no explanation
JACK B
|
Overall Experience
Rating:
4.0
Prices change to often. I had a small unit and price was not reasonable.
talma c
|
Overall Experience
Rating:
3.0
Incremental price increases (every 6 months), are ridiculous. If I raised prices in my business every 6 months, I'd be out of business in no time.
PETER M
|
Overall Experience
Rating:
2.0
Needed a 10 x 15 , was NOT told it would be 3 seperate units of 5x10 each, requested climate control, not done either. Was not told i would have to load carts use an elevator to go 2nd floor!!! Mess!!
Linda H
|
First Impressions
Rating:
1.0
No comment just poor service
William K
|
Overall Experience
Rating:
5.0
Very courteous staff at Gastonia location, very helpful and friendly.
Sidney F
|
First Impressions
Rating:
4.0
Grey and friendly staff.
Mayra M
|
Overall Experience
Rating:
5.0
Ok
ANTONIO K
|
Overall Experience
Rating:
4.0
Thanks
jose m
|
Overall Experience
Rating:
4.0
Thank you.
stella o
|
First Impressions
Rating:
4.0
It would have been excellent but I have a $20 credit and I wasn't able to receive it at time of checkout, which would have been ok except no one was able to tell me when and how I will get it.
Evon H
|
Overall Experience
Rating:
5.0
The customer service was awesome. I was greeted with a smile and when I asked if I could get a unit in a certain area the rep was happy to help . we have used them in the past and will always come bac
Rodney c
|
First Impressions
Rating:
4.0
Would not recommend to anyone due to the fact that our storage rental was bank draft and we emptied our unit 4 days after draft was taken. Was told that they DO NOT prorate. Charged a mo. for 4 day
TONY V
|
Overall Experience
Rating:
5.0
I like the staff they were very helpful and courteous thank you so much
Jamie A
|
Overall Experience
Rating:
5.0
Very courteous
michael j
|
Reservation
Rating:
5.0
I called on Nov 2 to rent a pickup and have my 2 U Boxes ready on Nov 7. When I arrived the boxes weren't ready. They could not be ready until after 5pm on the 6th but it all worked out.
Rudy j
|
Overall Experience
Rating:
5.0
I used this facility for over a year and there were never any issues. The place is well lit and secure.
Eric S
|
Overall Experience
Rating:
5.0
Great experience.
terry w
|
Overall Experience
Rating:
5.0
Cindy and her staff have a wonderful attitude. Thanks
Freddie G
|
Reservation
Rating:
4.0
The lady helping me was very professional. The only complaint I have was there was a very long line with only one person working in the front. I was in line for a very long time and was paying movers.
Tracy B
|
Reservation
Rating:
2.0
I moved out in July U-Haul was still trying to get money out of me for unit I did not have I paid for money that already had been paid for paying twice for one month or they was threatening to sell my
Kamarkeio m
|
Overall Experience
Rating:
4.0
I left for two reasons, 1. The cost of the unit kept rising, there are other storage facilities in the area that are less expensive and have the same amenities. 2. The unloading area was filled with
ELMER P
|
Overall Experience
Rating:
5.0
I love this U-Haul facility! It is the best! All the staff are super-nice and helpful and I will always use this facility when I need to
Debra M
|
Overall Experience
Rating:
5.0
Great Service!
John K
|
Reservation
Rating:
5.0
Well Done!
The facility is very clean and secure, the vehicles are in great shape and the Staff is Polite & Professional with a Positive Attitude...
VERNON J
|
Overall Experience
Rating:
5.0
Thanks!
CARRIE R
|
Overall Experience
Rating:
5.0
I was very pleased with your business and if I ever have to use it again I will come back to you I wish you all the best and thank you for everything have a good day
rebecca m
|
Overall Experience
Rating:
5.0
Good customer service, clean facilities... only minor problem I had was the difficulty to get the storage unit locking mechanism to lock... Despite that, this is a great location with great people!!!
WILLIAM A
|
Reservation
Rating:
3.0
Very limited access hours. And price kept rising
Andrew P
|
Overall Experience
Rating:
5.0
Great staff
janice b
|
Overall Experience
Rating:
5.0
Cindy and her staff were truly amazing. Always willing to go the extra mile for the patron. That's why I've used them several times over the years. I'd recommend them to any one
KEVIN M
|
Overall Experience
Rating:
3.0
A bit pricey but overall good.
Mayela V
|
Overall Experience
Rating:
5.0
The office manager was great! She escorted me to my vehicle and made me felt welcome. This was my second or third time dealing with them!
