Customer Reviews for U-Haul Moving & Storage of Gastonia
Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terry H. | Overall Experience
Give better description on how to use the return key optionCLAUDE B.
Have more patience with the customer. If a person doesn't know something they don't knowMARK C.
Training needs to improve, knowledge of equipment needs to improve , knowledge of payment over the phone needs to improve or allowed, I was at pick up location for 2 hours delaying load time, maybe offer new employees a bonus for sign onCHRISTOPHER D.
Customer did not leave a comment.Zaniya D. | Overall Experience
Customer did not leave a comment.Derek S.
Over an hour and no solution to my issue with the size of my unit. Very disappointing.Ebony H. | First Impressions
I try to be patient, but the wait is always really long.PETER G.
Nothing come to mind.ANTHONY W.
Customer did not leave a comment.TOMMY R.
Have more furniture dollysNORMAN L.
Poor conditions of equipment.JOSE V.
Very disorganized. Would not answer phone, had to drive there to talk to someone.JESSICA N.
Two wheel tow dolly was ready when I scheduled it for pickup. It was in good shape with no issues. I have towed vehicles like this many times and there were no surprises this time. I used self check-in for after-hours return this time.... Smooth process and very convenient.ROY H.
Excellent customer service and friendly associatesEMILY W.
The truck was so hot, the air did not work and we had to stop multiple times because driving made all of us dizzy and nauseated. I had to pay an extra $125 for a helper because we got sick. All we were moving was a small bookcase, a desk and a table.SOFIA S.
Just to make sure that customer s understand the rates.NATHAN F.
Agent who checked me in was fine, but didn't give me the total cost and couldn't help me with the problems I incurred trying to pick up the vehicle.Margaret N.
Why do you make regular customers jump through hoops everytime. If I created a profile on lime it should be so hard. Example I rent a van every 3 or4 weeks for catering why can't I be saved in the system. I am at the point now where buying a van makes senseADAM S.
Wonderful guys working in itADNAN M.
Mckensie (sorry if I misspelled it). She is awesome. Great to work with.Joe B.
Customer did not leave a comment.Axel K.
Customer did not leave a comment.DALE D.
Customer did not leave a comment.james S.
Teacher employees better customer service and how to speak to customersRONALD B.
Customer Service were extremely rude upon check in. They treated like a lying criminal. They didn't provide me with the dolly I ordered Thank goodness they weren't there at drop off. I was dreading having to deal with them again. The crew at drop off were very nice and professional. They adjusted my cost for the missing dolly.JULIE C.
This was the third time I did service with this location within 2 months. My first reservation which was at noon was canceled at 9am. When I called at 11 am to confirm said reservation I was told it was canceled due to no show and was told that I was called to be informed that morning that they were canceling, but never left a voicemail. It was before the reservation time so no show was impossible. The agent on the phone was very rude and had no answers to any of my questions as to why it was canceled in the first place.BOBBY L.
Customer did not leave a comment.Michael N. | Overall Experience
Customer did not leave a comment.MICHELE M.
Mackenzie the Manager made a very frustrating situation better. I setup everything online, but when I arrived was informed of my mistake. She was patient and professional. She found me a space at another store, gave me the free month that I thought I reserved online. She saved me as customer.LEE H. | Overall Experience
it was fine, but the fuel was less than 7/8 and i took a pic o fhis and uploaded itBRYAN B.
My schedule pick up time was 8a.m., due to traffic I got there at 8:30. I was suppose to do a self check-in. First, the system would not recognize my location. The associate that was working could not tell me where the store location barcode was located. And told me that I had to do it online since I schedule VA self pick-up option. Then once I finally found the barcode on my own, the system would not accept the picture of the store barcode. I finally whet in the store and the same associate that told me I had to do it online eventually checked me in over the counter. There was only 2 people working during the a.m. shift and it was a very busy morning.TAMAR C.
Customer did not leave a comment.STEFANY C. | First Impressions
The overall return process online was very time consuming and kept reloading. It took us 45/50 minutes. I had to call to have bill corrected and am waiting for credit to post.David S.
They went above and beyond to accommodate us and suceededOLIVIA K.
Customer did not leave a comment.CHARLES H.
I love how clean the inside of the uhual was. You can smell that the employee cleaned. Also very informative about packing material.JATZMIN J.
Customer did not leave a comment.Sarabeth E.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.KAREEM H.
They were a little busy but they took the time to greet me and let me know that some will be with me. Great customer serviceRONALDO M.
Wonderful and helpful staff that went above and beyond to help me!SHEENA W.
Did the online reservation. About 15 minutes pick up time and about 15 minutes drop off time. Everything went smooth and easy.MICHAEL B.
Customer did not leave a comment.RENEE D.
Customer did not leave a comment.Andrea A. | First Impressions
They have not reimburse me off miles not used...THEO L.
The lady who greeted and entered my information was rude and VERY unprofessional. Shedid not explain anything and was very irritated when we aksed questions. She was very forceful in her approach to customer service to me and others in other lines served by other employees. I am used to Wilkinson Blvd location where I receive ONLY professional service and very accurate service without any desceptive practices..Maha G. | First Impressions
Customer did not leave a comment.nanelle S.
Customer did not leave a comment.Thomas J.
Customer did not leave a comment.JODI N.
Customer did not leave a comment.RANDY A.
Nothing it was fast I was in and out. No problems.CYNTHIA K.
Everything you did for me.RONNIE G.
I was suppose to have a furniture dolly and didn't get it. They still charged me and refused to take off my Bill yet they didn't have a problem charging me $20 during a gas shortage. I wouldn't recommend to anyone.Christopher W.
Customer did not leave a comment.Ricky D. | First Impressions
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Jeanne S.
Customer did not leave a comment.Whitney B.
Customer did not leave a comment.Bobbi F.
Yes! Monica was great and cute! But I think we should be refunded if we didn't use the pads. But overall service was great and fast.DUY D.
Customer did not leave a comment.STEPHEN Z.
Customer did not leave a comment.DENNIS D.
Reserved 2 furniture dollys and a appliance dolly when I Reserved my truck, day of pickup the furniture dolly were not available.GEORGE O.
Hailie was a new trainee and worked as a veteran!GENEVA J.
Customer did not leave a comment.CHRISTINA S.
Have more worker available to avoid long lines and customers having to wait.ANTONIO G.
The price for my storage was way too high for it to be so small. I feel the price could have been much lower than 99.95 for a very small unit.Cynitra A. | Overall Experience
I rented a trailer and overall picking it up, i was satisfied. However, dropping it off i am not happy. The lady that met me outside was rude and she scratched my vehicles tailgate. Would NOT ever recommend anyone i know use this location.Michelle P.
Customer did not leave a comment.LAMBERT J.
This location overcharged me and it took a hour of waiting on hold to get my money back. And there was Roaches in the Uhaul.VALARIE R.
Customer did not leave a comment.brent S.
Customer did not leave a comment.ARLO F.
Absolutely great the ladies that helped me Sunday afternoon went above and beyond. I Will only use this location from now on . Its hard to find great costumer service now days... good job Uhaul..DAVID W.
Customer did not leave a comment.AMBER M.
Exceptional except for the check in during business hours. No communication what so ever.Johnny C.
Customer did not leave a comment.mary H.
Customer service at front desk need some better tJIMMIE S.
With one exception, employees were sour, brusque, unconcerned or rude at each of my four visits. Instruct employees to act like they appreciate customers, to LISTEN to customer questions, and to answer customer questions.DAVID P.
Nobody's perfect & there is always room to improveJOHN JOSEPH M.
Customer did not leave a comment.dustin G.
Customer did not leave a comment.Marcus S.
Customer did not leave a comment.rebecca D.
Customer did not leave a comment.Tommy B. | Overall Experience
Customer did not leave a comment.Nioka S.
I suggest signage that clearly indicates the location of the rental office verses the indoor storage entrance.JOHN M.
Customer did not leave a comment.NATASHA P.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.FRIEDA T.
Customer did not leave a comment.GLEN V.
Customer did not leave a comment.WILLIAM M.
Easy on m outMANUEL R.
Customer did not leave a comment.CHRISTEL S.
I called ahead to let yall know we were going to be a few minutes late because of traffic accident traffic and yall charged us a whole other rental fee for the trailer! That is rediculous.jerald H.
Customer did not leave a comment.KIT R.
Customer did not leave a comment.MAURICE M.
I didn't appreciate being profiled and needed to jump thru a half hour of security questions aand have them call my office to verify who I was. I've used Uhaul several times in the past and NEVER had to go thru this process. And a guy (white) comes in and was in and out in minutes with no verification needed. I've always had a good experience when using Uhaul but yesterday was unacceptableFRANCISCO S.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.Terrance G.
Customer did not leave a comment.KESHIA B.
Customer did not leave a comment.Sandra H.
Everything was great n she did a great job with helping meShemeka D.
Nothing everything was good.CARLOS M.
I called and made a reservation for a utility dolly - she was given all of my information including debit card. When I got to the location they â€œcouldn't find itâ€ so I had to repeat all of my information , after finally finding it I still had to give my debit card which made me uncomfortable with the fact that I even was asked for it over the phone , why didn't that information transfer or why wasn't she able to charge it from my reservation . Then I was asked for 2 references - to rent a 10.00 unit - not only that THE FACT YOU CALLED MY REFERENCE was uncalled for ! #1 I rented a entire truck from this company FOR DAYS for personal and business use several times with no issues and was never put through so many hoops and was not asked for anything , now all of a sudden I gotta have a reference verified - none of the other people in there had to do such and there has never been an issue with any of my previous rentals ! The staff were unprofessional and I will NEVER support this business again- I could have just went and purchased one for the amount of time I had to sit in the lobby and go through this foolishness for a small item - never again ! My time is valuable !Misty W.
Customer did not leave a comment.Terrence U.
I would ensure that the trucks have at least 3/4 full tanks of gas. My reservation said it was 1/2 full but it was 1/4 full when I received it. That cost me 2 fuel stops which cost me 5 miles extra travel vs plan.JAMES D.
Customer did not leave a comment.Sean B.
Thanks for taking care of my things in this time and era a lot has happen. Wish your family the best. Ms Sharon HuettSharon H. | Overall Experience
Customer did not leave a comment.George S.
Awesome job by your staff!!!sophia j. | Overall Experience
Customer did not leave a comment.Delmy E. | Overall Experience
Cindy and her staff are awesome and always courteous and helpful!Lisa P. | Overall Experience
Customer did not leave a comment.Toni G. | Overall Experience
Customer did not leave a comment.Kelly F. | Overall Experience
So I wrote a review a few days ago about how I was trying to move and the elevator broke and the hassle I had to go through to get things straight. A few days after that the manager called me and told me how much she believed in quality customer service and how she was going to give me a truck at no cost so I could move the rest of my stuff. Well, I just got charged for the truck. Turns out everything she said was just a bunch of talk. Very dishonest.Terry S. | Overall Experience
The staff was always helpful, and greeted you with a welcomegeraldine m. | Overall Experience
Elevator broke while trying to move from second floor. Lady at front was not accommodating, due to the amount of time that it was taking to move with the elevator being broken it cost us more financially because we hired help. Two other employees that were younger were apologetic. However the lady in charge was extremely rude and had poor customer service. We have always paid on time and have used the facility several occasions. This is not the experience I expected when moving out.thomas B. | Overall Experience
Very courteous and welcoming staff although it was difficult to access the facility on the first day after hours. We called the staff and they tried their best to assist but the system was not workingTendai G. | First Impressions
The parking lot sucks! You can’t get in to return a truck. The lanes are blocked off. The service women are hateful and It took an hour to be waited on the first time. For half of that time no service people were around. Upon moving out of storage the same thing. Waited inside 30 min with no people anywhere. Finally just gave up and left.DEBBIE P. | Overall Experience
Thank you for your service and your honor to the community.beverly t. | First Impressions
Customer did not leave a comment.PAUL S. | Overall Experience
Yes awesome people and I will Use this location when needed again Love to all (Mr.patience)donny h. | Overall Experience
Customer did not leave a comment.Donna B. | Overall Experience
McKenzie was a big help. Explained rental of storage unit and truck very well. Very pleased with the service.jason m. | First Impressions
Customer did not leave a comment.steven d. | First Impressions
Customer did not leave a comment.Phyllis A C. | Overall Experience
Customer did not leave a comment.KIMBERLY W. | Overall Experience
Very good experience. Staff very helpful and made sure everything worked. I did notice today that the soap dispenser restroom in the storage building was broken.Darrell E. | First Impressions
Everyone was very helpful and explained the process to me clearly. You have a great staff and the facility is clean and workable for all types of uses. Thanks to all the staff.Rodney R. | First Impressions
I was a bit irritated at first but , it all worked out in the end.geraldine m. | First Impressions
Customer did not leave a comment.Adam B. | Overall Experience
I’ve always used U Hal as my storage place for my personal belongings I need the near future if I ever have to use it again I will come back to U Hal I’m Franklin and Gastonia you’ll have always been if I needed any questions they were always answeredIf I had any problems they were always resolved you guys keep up the good work thank youPatricia C. | Overall Experience
NonePriscilla J. | Overall Experience
Cindy's a rock star!Randy H. | Overall Experience
Customer did not leave a comment.hal a. | First Impressions
2nd time here. I'll keep coming back if ever applicableRandy H. | First Impressions
I would recommend U-Haul to everyone I know thank you U-Haul.lori t. | Overall Experience
Customer did not leave a comment.Ron S. | First Impressions
Customer did not leave a comment.Willie M. | First Impressions
Ill never use uhaul againKevin B. | Overall Experience
I had to go all the way to Walmart and purchase a Brinks lock because this U-Haul location did not have one on the day I moved in. Then two days later they moved me out without my permission. My lock was cut off and they went through my stuff. I was told it was to find out who the storage unit belonged to but that should have been in the computer along with my phone number. Nobody bothered to call me to ask me if I had moved out before cutting my lock off. The day they cut my lock off I got a phone call asking if I had two storage units. I told them I just had one and they said ok. They never mentioned they had cut my lock off. There was no apology or offer to replace my Brinks lock. They did give me a u-haul lock. I didn’t find out the lock had been removed until I arrived at the storage unit on Friday and my keys did not work. Luckily I arrived during office hours. I asked the ladies in the office why my lock was switched and there was a white tag on the door but nobody seemed to know what a white tag meant. They eventually found the keys to the new lock and I moved out.Derek C. | First Impressions
My access card didn't work and I rented a moving truck to move my things a couldn't due to my access card being denied twice so I wasted a whole u-haul rental when I should have been moving. I contacted customer service only to be told after going in circles that they have no access to the cards to help me so it was a waste of time and I still need to move. hopefully U-Haul pays for another day because it's their fault that I can't have access to get to my storage because my card doesn't work and you don't open back up until 9 on Sunday and my truck is due back at that time.Zephaniah M. | First Impressions
Every step of the way we were helped by members of the team. Storage facility was climate controlled which was great during the heat of the summer. Staff was accommodating while our very large moving truck occupied the loading dock. Highly recommend.colleen l. | Overall Experience
Enjoyed the experience!BRENDA H. | Overall Experience
I loved everything about it I had one of the biggest storage sizes sand it was a breeze moving out, I also loved that there was no bugs.Irene G. | Overall Experience
Customer did not leave a comment.Robert S. | Overall Experience
Customer did not leave a comment.Taylor M. | First Impressions
Customer did not leave a comment.LINDSEY S. | Overall Experience
I have used this location several times. Parking is an issue. The rental trucks are parked and stored where customers are supposed to park to load and unload. If you don’t have a way for your customers to use your facility then it is useless. I moved to a new facility that is more accessible. Also the temperature is 80 degrees upstairs making it hard to work in your space.Michelle G. | Overall Experience
Customer did not leave a comment.CHAD C. | Overall Experience
Customer did not leave a comment.Sharon P. | Overall Experience
This facility was clean and well maintained. I would highly recommend it.JANE P. | Overall Experience
Thank you!debbie h. | Overall Experience
The staff was stretched out. I spent 20 minutes on the phone reserving truck and storage, 20 minutes trying to provide online info that obviously didn't transmit, 30 minutes checking in at the facility for truck, 20 minutes getting storage. I had to provide 4 phone numbers, and an address other than my own which seems a bit excessive. Truck and Facility very clean.Ricky d. | First Impressions
Customer did not leave a comment.sapan k. | Overall Experience
perfect size and location for our needs. friendly staffTeddi D. | Overall Experience
Customer did not leave a comment.JASON M. | Overall Experience
Customer did not leave a comment.kimberly C. | Overall Experience
Goodpaul j. | Overall Experience
Excellent customer service and clean, secure facility. Highly recommend.JOYE R. | Overall Experience
Good experiencepaul j. | First Impressions
Great experiencemelinda d. | Overall Experience
Staff very helpful and frendly.Brian B. | First Impressions
Everything was fineLynda S. | Overall Experience
I felt attended to as a person, as well as a valued customer of U-Haulpaul j. | Overall Experience
Customer service was outstanding. Great experience and would recommend this location to anyone in this area who is looking for a storage facility.melinda d. | First Impressions
very great placeCHRISTOPHER S. | Overall Experience
The staff was very professional and helpfulastride d. | First Impressions
It was an excellent experience. Staff was very helpful and knowledgeable. I highly recommend Uhaul of Gastonia.melissa l. | Overall Experience
Great Customer Service. Those ladies rock!casey P. | First Impressions
My biggest complaint would be that they park and store large trucks at the dock most of the time and this makes getting in to unload a trailer or anything more difficult due to no spaceJOSEPH B. | Overall Experience
My representative was very patient and courteous.Duane R. | First Impressions
Excellent servicejeffrey g. | First Impressions
Do not use Uhaul They will rip you off I have rented a van checked it in on July 14th 3 days later my Credit card Was charged 1,100 dollars they said was damaged When I return it that was a liedonna s. | First Impressions
N/AMary W. | Overall Experience
No complaints :)Debrena C. | Overall Experience
Unfortunately my property got damaged from water with no explanationJACK B. | Overall Experience
Prices change to often. I had a small unit and price was not reasonable.talma c. | Overall Experience
Incremental price increases (every 6 months), are ridiculous. If I raised prices in my business every 6 months, I'd be out of business in no time.PETER M. | Overall Experience
Needed a 10 x 15 , was NOT told it would be 3 seperate units of 5x10 each, requested climate control, not done either. Was not told i would have to load carts use an elevator to go 2nd floor!!! Mess!!Linda H. | First Impressions
No comment just poor serviceWilliam K. | Overall Experience
Very courteous staff at Gastonia location, very helpful and friendly.Sidney F. | First Impressions
Grey and friendly staff.Mayra M. | Overall Experience
OkANTONIO K. | Overall Experience
Thanksjose m. | Overall Experience
Thank you.stella o. | First Impressions
It would have been excellent but I have a $20 credit and I wasn't able to receive it at time of checkout, which would have been ok except no one was able to tell me when and how I will get it.Evon H. | Overall Experience
The customer service was awesome. I was greeted with a smile and when I asked if I could get a unit in a certain area the rep was happy to help . we have used them in the past and will always come bacRodney c. | First Impressions
Would not recommend to anyone due to the fact that our storage rental was bank draft and we emptied our unit 4 days after draft was taken. Was told that they DO NOT prorate. Charged a mo. for 4 dayTONY V. | Overall Experience
I like the staff they were very helpful and courteous thank you so muchJamie A. | Overall Experience
Very courteousmichael j. | Reservation
I called on Nov 2 to rent a pickup and have my 2 U Boxes ready on Nov 7. When I arrived the boxes weren't ready. They could not be ready until after 5pm on the 6th but it all worked out.Rudy j. | Overall Experience
I used this facility for over a year and there were never any issues. The place is well lit and secure.Eric S. | Overall Experience
Great experience.terry w. | Overall Experience
Cindy and her staff have a wonderful attitude. ThanksFreddie G. | Reservation
The lady helping me was very professional. The only complaint I have was there was a very long line with only one person working in the front. I was in line for a very long time and was paying movers.Tracy B. | Reservation
I moved out in July U-Haul was still trying to get money out of me for unit I did not have I paid for money that already had been paid for paying twice for one month or they was threatening to sell myKamarkeio m. | Overall Experience
I left for two reasons, 1. The cost of the unit kept rising, there are other storage facilities in the area that are less expensive and have the same amenities. 2. The unloading area was filled withELMER P. | Overall Experience
I love this U-Haul facility! It is the best! All the staff are super-nice and helpful and I will always use this facility when I need toDebra M. | Overall Experience
Great Service!John K. | Reservation
Well Done! The facility is very clean and secure, the vehicles are in great shape and the Staff is Polite & Professional with a Positive Attitude...VERNON J. | Overall Experience
Thanks!CARRIE R. | Overall Experience
I was very pleased with your business and if I ever have to use it again I will come back to you I wish you all the best and thank you for everything have a good dayrebecca m. | Overall Experience
Good customer service, clean facilities... only minor problem I had was the difficulty to get the storage unit locking mechanism to lock... Despite that, this is a great location with great people!!!WILLIAM A. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!