Customer Reviews for U-Haul Moving & Storage of Gastonia

5,755 reviews

3919 E Franklin Blvd   Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq)

(704) 824-5298

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(704) 824-5298

3919 E Franklin Blvd
Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Stop squeezing a dollar out of two nickels , the price haggling for everything is just out dated and shows the downward slip the company is clearly riding

Derrick R. 
Rating:
5.0

Customer did not leave a comment.

Kanisha E.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Francis V. 
Rating:
4.0

Customer did not leave a comment.

Avery M. 
Rating:
5.0

Customer did not leave a comment.

Ramona W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A.  |  Overall Experience 
Rating:
4.0

Wasn't given a credit when I was told I would.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Harry L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
4.0

customer should have the right to a receipt after return of equipment if desire .

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
2.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Julius M. 
Rating:
5.0

Customer did not leave a comment.

AZARIAS O. 
Rating:
5.0

I have no certain comments.

Shelley I. 
Rating:
4.0

Customer did not leave a comment.

adam H. 
Rating:
4.0

Too much paper work.

Karen D. 
Rating:
4.0

Customer did not leave a comment.

Eddie G. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

I did not have the first problem.

Kim F. 
Rating:
3.0

There was a lot of damage to the truck we rented. The front bumper was literally hanging off

Candy B. 
Rating:
5.0

Easy and fast check in and out process Overall great customer service

Phyllis A. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn S.  |  Overall Experience 
Rating:
5.0

I've lived in this area all my life and I recommend this location to family and friends constantly. Nice people and great trucks!

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Olayinka A. 
Rating:
1.0

Mario would not listen to me.. He billed me to much, he the had to credit my account then rebill me. If I go back there I do not want him waiting on me again!

Ruben G.  |  Overall Experience 
Rating:
3.0

Customer service General attitude toward public. Need to smile and acknowledge customer

kristy B. 
Rating:
1.0

Mario would not listen to what I was saying and messed the transaction up had to credit back my credit card and then refill me. If I go back to that location I do not want him waiting on me again!

RUBEN G. 
Rating:
5.0

Everything that I just answered was exactly what I was looking for!!! Excellence in customer service at its finest!! Most definitely I will use this location if I need this service again!!!

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marques A. 
Rating:
1.0

Customer service is horrible and overcharge you. Charge you an extra $20 even if you return equipment in on the app.

sheala W. 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
5.0

Customer did not leave a comment.

Oxana T. 
Rating:
3.0

Employee cars parked at the dock preventing clients access. If you pay for a full month and move out at any point before the next month is due, there is no refund or pro rating. In effect they keep your extra money and can immediately rent and make double income.

Robert S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REBECCA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taneisha S. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
1.0

Customer did not leave a comment.

Davon L. 
Rating:
3.0

We had to trailer a golf cart at night time and the lights on the trailer would not work they kept blinking off and on and eventually would just go off and stay off. We know it's not the connection or the truck because the truck only has 19,000 miles on it. It was raining and very dangerous so it put us in a predicament having to haul a brand new golf cart on a trailer with no lights just because they worked when I initially were plugged up and checked at the location does it mean they will work forever and that they did not. No reason to call in for roadside assistance at 2 AM in the morning. It would've just cost more money than renting the trailer. Sad situation for such a nice trailer and the facility we rented from do you ladies were very sweet and helpful but the product was not great. I honestly feel like I felt robbed I should not have had to pay the price I did for the trailer and it not have working lights. Oh well there's not much you expect nowadays people don't step up and do the right thing and refund anything without pitching a fit I am just thankful that no one ran up on us on 485 and hit us in the rear end.

Michelle Y. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Process easy and staff very professional and supportive

DEBRAH C. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jacob R. 
Rating:
1.0

Drop off of equipment is ridiculous at this location. Waiting 30 minutes to return rented equipment and probably being charged extra for the time sitting Waiting for someone to come outside and claim your trailer. And then not properly unsecuring the hitch from my brand new truck. I WILL NEVER RETURN TO THIS LOCATION

ROBERT W. 
Rating:
4.0

Everything is fine except I asked for0 a quote on two days for the 20-ft unit when I return the unit I found out that I was being charged for an additional day. I did not question this because I didn't get the charge until after I was home.

william C. 
Rating:
5.0

Thank you all

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
3.0

The truck sound raggedy, & the check engine light is on. Needs to be checked before it breaks down on someone & they get blamed for it.

sharon B. 
Rating:
4.0

Price was advertised as $19.99, on vans/trucks and on the Internet. However, with all the hidden fees, the actual cost was around $54. False advertising.

David M. 
Rating:
5.0

Tell us what to do with the with the window sign. Everything was great!

Marcia B. 
Rating:
5.0

Exactly what you are doing now.

Angeladenise C. 
Rating:
5.0

Customer did not leave a comment.

betty B. 
Rating:
5.0

Had a repair issue with the trailer and Chris was able to fix the issue without losing a lot of time. Very knowledgeable staff.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Tyrece M. 
Rating:
4.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Great customer service. Very friendly

James B. 
Rating:
5.0

The 2 young ladies that assisted me was very knowledgeable quick and very pleasant

James R. 
Rating:
5.0

I don't see how the process could be any easier and for a great price too. Thank you for helping us be able to move!

Cheyenne A. 
Rating:
5.0

Customer service representative was very helpful and pleasant

John M. 
Rating:
4.0

Customer did not leave a comment.

sam P. 
Rating:
4.0

Overall good experience. Was charged for blankets that I didn't get and haven't been refunded yet -

Maryellen L. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Customer service extremely poor. The gentleman sat in his seat and seemed to be bothered by having to even be there. The truck itself was very loud and had a tow light on and an engine light.

Tracy C. 
Rating:
3.0

Tire going flat.

Denise T. 
Rating:
5.0

Customer did not leave a comment.

Marianne S. 
Rating:
2.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

melvin N. 
Rating:
4.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Martha W.  |  First Impressions 
Rating:
3.0

A good trailer

DARREN C. 
Rating:
3.0

Customer did not leave a comment.

Christy R. 
Rating:
4.0

Everything went well staff was very informative and polite

Dan G. 
Rating:
4.0

Parking lot is confusing and could use signage for truck vs car parking. All I did was drop off.

Danelle C. 
Rating:
4.0

Ensure that the self check in works properly. Followed direction to e-check in but could not connect

Byron C. 
Rating:
4.0

Customer did not leave a comment.

GRACE N. 
Rating:
5.0

When I went into the office Mario was on speakerphone on his cell phone asking a friend about a gaming device which was for sale. He continued the conversation. I went up to the desk. He still continue the conversation. He finally hung up the phone and asked me my name. I told him I did not have a reservation. I called and was told I can come in. Anthony then approached the desk and Mario asked him to take me because he was leaving soon. Mario was extremely unprofessional and rude. Anthony was wonderful and very professional. When I went out to pick up my rental the change oil light was on. Both Anthony and Hope Assisted me. They check the oil. It was fine. Hope has a wonderful personality and she was very helpful and knowledgeable.

Jill D. 
Rating:
4.0

Customer did not leave a comment.

erica d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Have pick up 🚒

Kathy M. 
Rating:
5.0

Aaron was very professional and took care of my request quickly. He truly made the process easy. Thanks to the entire staff.

Brenda H. 
Rating:
3.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

freda S. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Very nice and professional. Vehicle was cleaned and had no problems. Staff was awesome!!

Kevin H. 
Rating:
4.0

The website check in is horrible. Nothing about it worked. It wouldn't access my camera to snap a picture of my license. It was very frustrating to say the least. At most I will most likely use a different rental company next time. If this is what U-Haul has come to then good riddance. I was informed that I am not the only one having experienced this rotten check in. It seems wide spread and should be addressed post haste.

MARK O. 
Rating:
3.0

I believe I had a new employee. He took his time made sure he did everything right and when I had concerns he came out and helped me and even switched out my truck because what wasn't a huge issue for me was for them. Thank you for helping my move be just a bit less stressful

carlie B. 
Rating:
5.0

Thank you

Bonita G.  |  Overall Experience 
Rating:
5.0

Convenient location, will definitely use them again.

Glen V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
1.0

I said I would try and have the trailer back at 7pm. But if could not, it would be before 2pm the next day. The man said I had the trailer rented for 24 hours anyway. So I bring it back at 12pm the next day and they would not give me all of my deposit back.

Rodger A. 
Rating:
5.0

Customer did not leave a comment.

Costillo H. 
Rating:
5.0

Easy to work with

Toni G. 
Rating:
4.0

Truck had a large exhaust leak, air bag light was on the whole trip, and engine has oil leaks you can smell burning oil , and poor fuel economy, yes it has an economy gauge 1to6 but when it stays at 2 the whole trip it's bad

cecil T. 
Rating:
1.0

The staff was extremely rude. Any time i asked a question about the rental I was treated like I was stupid.

Nate B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
3.0

Customer did not leave a comment.

Stevone P. 
Rating:
5.0

Customer did not leave a comment.

Atreece B. 
Rating:
3.0

NA

Deigo Y. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Lucinda J. 
Rating:
3.0

After hours drop off was a little challenging, there is no drop box. I put the key in the mailbox.

nicholas M. 
Rating:
2.0

The passenger light had a short. This made the wire to the trailer hot and then all the lights did not work. I had to drive for 2 days without lights.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Abdoulaye C. 
Rating:
5.0

Customer did not leave a comment.

ALBERT G. 
Rating:
5.0

Customer did not leave a comment.

Patricia C.  |  Online Move In 
Rating:
5.0

Professional and courteous. Mario from the Gastonia office and his co worker Her name begins with an S was very patient with me. I am thankful for them being professional.

Bonita G.  |  First Impressions 
Rating:
2.0

Don't like how you don't pro-rate anymore, times is to hard for paying full storage fees for only 5 days. And you rise storage fees up too soon and don't let me know until I make my monthlypayment. I also had damage things in my storage. You should let us know when you go in our storage. I am done with your storage business.

Sheila m.  |  Overall Experience 
Rating:
5.0

I Love ❤️ U haul

SHERDEAN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara V.  |  Overall Experience 
Rating:
5.0

Excellent Service!

karen b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john F.  |  Overall Experience 
Rating:
5.0

5 Star all the way. I rented my storage unit on line and my unit was excellent for my storage needs. When I had questions the staff was beyond helpful and have already told my family & friends how great Gastonia UHauk on Franklin Blvd is the best & so convenient for me. Thanks A Wilson Dallas, NC

Adriane W.  |  Online Move In 
Rating:
5.0

I will definitely come again

Kim L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OTEKA G.  |  First Impressions 
Rating:
3.0

The price increases every year. Ugh

Cheryl B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara V.  |  First Impressions 
Rating:
5.0

Very good experience. Staff was helpful. Website easy to navigate. I am very pleased

Alana R.  |  First Impressions 
Rating:
5.0

Always a pleasure

angela w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina S.  |  Overall Experience 
Rating:
2.0

The manager there is not pleasant. And she is the manager because her face is on the cards.

MARIE P.  |  First Impressions 
Rating:
3.0

U-haul's storage fees are a little pricey..

Rickie W.  |  First Impressions 
Rating:
4.0

The staff could be better about helping me unit occupants find their unit. Unit #'s jump around so it took me 30mins to find my unit.

SHARON M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cindy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALFREDDRICK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige G.  |  Overall Experience 
Rating:
2.0

Staff was super slow. New trainee. Instead of showing him how to do things, they watched him struggle. What should have taken 5 minutes to complete because I had started online took 30 minutes in person because he kept having to go find someone to ask questions.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucie L.  |  First Impressions 
Rating:
5.0

The online check-in process was so easy, and the email communication on how to access the building and location of the storage unit was great. I was able to check-in days in advance to secure the storage unit, drive across the country with my belongings, and start unloading at 6am before anyone was at the storage facility. So easy!

Brian C.  |  Online Move In 
Rating:
3.0

When I came inside to ask for help the girl behind the desk just said everything was set up online. When I went out to open the access door- it didn't work so I had to go back inside for her to say-" oh you need a key".. Could have saved me time if she knew that. Then someone else came to activate a key and the key terminal didn't work. Although the second girl was helpful, I could have saved time if the first girl knew I needed a key. Just seemed lazy to me, considering she was just sitting there talking about personal issues to a co-worker. The second girl definitely made up for it but its just a shame how some lazy people rely on others ...

Thiphavan V.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Christy P.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

yolando a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ambrosia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTINA G.  |  Overall Experience 
Rating:
3.0

Customer service can be more professional and local store can be more receptive when customers call instead of always acting as if they are in a hurry to get off phone.

kena t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dr Saroya P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEFANY C.  |  Overall Experience 
Rating:
5.0

I love working with U-Haul of Gastonia. Everyone is always so helpful

lynda e.  |  Overall Experience 
Rating:
4.0

This place was great, and very nice. They understood that I had been having a very bad experience with U-Haul, so they did what they could to make things pleasant. Up to that point, my experience was not good. While the people at the facility in Charleston, SC were nice and tried to fix the issues, the issues should have NEVER happened. The place in Gastonia was great though.

Gene C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JASON D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Gary L.  |  First Impressions 
Rating:
1.0

Unit was sold without contact or certified mail. Mail was not received or signed for. This location should have taken into consideration that people are having issues with COVID and getting back on their feet before selling off people's units. The people their are nice enough but I lost a lot because of their actions. And to make it worst, a few weeks later, we found out that people were stealing mail in the area so we were not protected because they didn't send something to us via certified mail to let us know. I suggest going somewhere else if you are storing something important to you.

Michelle K.  |  Overall Experience 
Rating:
5.0

Great staff!!

Meghan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ticiria h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
4.0

Location where I rented was great they were very nice and helped me when I needed. Now customer service is a different story multiple times they were rude.. My last conversation issue through customer service I asked them to have the location contact me and text me and she said well you can leave a message and they'll get back to you if they want . Please revise them on customer service

Holly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jina c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA C.  |  Overall Experience 
Rating:
5.0

This uhaul storage facility is excellent and the staff is awesome. They care about your needs and work with you and always taking care of you. They are wonderful I appreciate them a lot , everything that they helped me with and for being so caring and understanding. Every last one of them were their to assist my needs and helped me . I love the facility and staff wish it was more people like them. ❤️❤️❤️

Trinette B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassondra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  First Impressions 
Rating:
3.0

Staff parks in the area that you unload in frequently.

RENEE S.  |  Overall Experience 
Rating:
1.0

The staff were extremely hard to locate and rude and unhelpful when you were able to find them. I have never had such poor customer service or such a terrible experience with a company.

Andrea A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pamela m.  |  Overall Experience 
Rating:
5.0

Great customer service

TIJUANA L.  |  First Impressions 
Rating:
5.0

Great customer service!

Edward B.  |  First Impressions 
Rating:
1.0

Worst place ever, my storage unit had mold and my items was damaged and I had insurance but will not cover my damages, I will NEVER RENT WITH UHAUL AGAIN

Brittany M.  |  Overall Experience 
Rating:
5.0

The young lady working was very knowledgeable and friendly yet very professional. She is doing a hard job and doing it well!

Elizabeth p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry R.  |  First Impressions 
Rating:
5.0

We had several large wax objects that were melted. Obviously the temperature was much higher than expected.

Darrell E.  |  Overall Experience 
Rating:
5.0

The customer service was incredible.

Annette F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIYA B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

anthony p.  |  First Impressions 
Rating:
4.0

The yard outside and around the building could be picked up or maintained a little better at times.

george r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paige G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth w.  |  Overall Experience 
Rating:
5.0

The place was clean, cool, well organized, and easy to maneuver. I also really appreciated the complimentary carts to move my things from the truck to my unit.

katrina s.  |  First Impressions 
Rating:
5.0

Just one thing. When I went in to rent a storage unit I was told I had to do it online. When I got there to complete my rental agreement they were renting a unit to a couple in front of me in line. Just wonder why the double standard.

Richard R.  |  First Impressions 
Rating:
4.0

The wait is to long to get taken care of

Richard A.  |  First Impressions 
Rating:
5.0

Good service and good people

tanya g.  |  Overall Experience 
Rating:
5.0

This is my second time at this location and as always reliable and secure and an overal great experience

Amilcar L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trinette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mikkia M.  |  First Impressions 
Rating:
5.0