Customer Reviews for U-Haul Moving & Storage of Gilbert

1,214 reviews

2557 S Gilbert Rd   Gilbert, AZ 85295
(On South Gilbert RD / Williams Field Rd)

(480) 539-4340

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 539-4340

2557 S Gilbert Rd
Gilbert, AZ 85295
(On South Gilbert RD / Williams Field Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

foluke (Ester) O.  |  First Impressions 
Rating:
5.0

Christina made checking in easy and a great communicator .

Kymberley S. 
Rating:
5.0

Customer did not leave a comment.

RACHELE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam O. 
Rating:
4.0

Customer did not leave a comment.

juan O.  |  First Impressions 
Rating:
5.0

It was a very pleasant and easy experience

Bruno S. 
Rating:
4.0

Customer did not leave a comment.

Lori G. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Jacob H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge C.  |  Overall Experience 
Rating:
5.0

Ben is awesome. Highly recommended.

John S.  |  Overall Experience 
Rating:
5.0

Very pleasant people

Saige B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD H.  |  First Impressions 
Rating:
5.0

Everything about this facility is top-notch. Extremely clean and well maintained. On-site staff are very professional and helpful. It such a breath of fresh air to see this kind of customer service these days. Please, U-Haul, reward this and keep it up!

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isidore S.  |  First Impressions 
Rating:
5.0

The agent that worked me was awesome! Very proficient at her job and great personality for working with customers.

David C. 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  Overall Experience 
Rating:
5.0

The manager Christina is always so nice and friendly when we go into this location.

Glen P. 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Christina was wonderful to work with!

TAYLOR K.  |  Overall Experience 
Rating:
5.0

I felt everything went well. Had no issues at all.

Carolyn K. 
Rating:
5.0

Staff super friendly

Anthony U. 
Rating:
5.0

Customer did not leave a comment.

DAWN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD L.  |  Overall Experience 
Rating:
5.0

Reserved on line, got to location, guy who checked me in was great, vehicle was parked in front, clean. When I returned it, the girl was nice and super fast Easy! And would definitely rent from that location again

Michele K. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Ian G. 
Rating:
1.0

I picked the u-Haul 9' cargo online, and it was great until I refilled the fuel. There was no meter of how much fuel I used during my trip, so I filled the tank to the full. When I went back to ask the store to see if I added more and for reimbursement. They said the paper we gave you before your trip should showed how much fuel to add. I did the process online, so I did not receive any paper about the amount of fuel. Anyhow, I calculated how much fuel a used based on the following: • U-haul 9' cargo consumes 12 mi/gallon. • I drove for 32 miles. Therefore, I consumed 2.7 gallon. but I filled the tank with 5.219 gallons. The manger was not responsive at all!

Mohammed B. 
Rating:
5.0

All went well and is well. Rented and returned w/o issue.

Gerald P. 
Rating:
5.0

The staff were always accommodating and very friendly. The storage area always clean and very comfortably climate controlled. Best I've ever experienced. Will definitely recommend.

Karen G.  |  Overall Experience 
Rating:
5.0

Thank you for the years of storage. It really took a lot of stress away having my valuable locked up and safe!

Mickey D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam M.  |  Overall Experience 
Rating:
5.0

Benjamin was very helpful! The facility was clean and felt safe at all hours. I would come back if we were in need of a storage unit again in the future.

Cisalee U.  |  Overall Experience 
Rating:
5.0

The only issue I had was looking at the web page when I mistakenly looked at the address thinking it was the closes U-Haul to me. Both addresses were on Gilbert Rd. I was redirected to the correct location, but my mistake caused me to have to travel a bit further. A map associated with the address would be helpful.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Ed K.  |  Overall Experience 
Rating:
5.0

the person helping us was very kind and helpful.

Heidi J. 
Rating:
3.0

Staff and facilities were good but unfortunately online systems were poor. Autopay doesn't appear to work on website and management never responds to emails. Never got a response to my question regarding my fuel after returning a rental vehicle. It stated a staff member would contact me. I drove a truck a mile and was charged 15 dollars for gas.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO C.  |  First Impressions 
Rating:
5.0

great storage unit

KEITH W.  |  Overall Experience 
Rating:
5.0

Grace was very helpful in charging my times when a scheduling situation came up. She was really professional, kind and overall a pleasure to work with. My cargo van looked great, drove well and was perfect for our needs. Thanks! 😊

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Shelly F. 
Rating:
5.0

The entire rental process was excellent from start to finish. The truck was clean and well maintained and the price was good. The young lady working at the office that day was extremely helpful, friendly and very professional! The service that she provided exceeded my expectations. I will be using Uhaul exclusively from this date forward. Thank you for making a stressful moving day somewhat less stressful!

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Nathan was fantastic! This was a true 5 star experience!

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
5.0

Nancy and Patricia were friendly, knowledgeable, efficient. What more can you ask for.

Emanuel L. 
Rating:
5.0

Customer did not leave a comment.

Anna A. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Mekenzie V. 
Rating:
5.0

This is my second time using this location, and both times I have been very impressed. They are friendly, helpful, and check out is very fast

Frederick O. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Thank you

Yvonne P. 
Rating:
5.0

Lower prices on your storage units. Add more storage units

Chris M. 
Rating:
1.0

Christina was rude and has extremely poor customer service. She was so cold and did not care if we had a pleasant visit or not. This was not the first time we experienced this type of behavior from her. We we're also over charged and Christina did not care. We would not recommend this location to our friends or family.

Jerry G. 
Rating:
1.0

This location was the worst location I've ever used.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
4.0

Employee charged me for equipment I didn't have but when I bought it back another employee recognized the mistake and fixed it

RENE T. 
Rating:
5.0

Customer did not leave a comment.

Latorrey W. 
Rating:
5.0

Staff were amazing, answered all my questions professionally and were precise. They were friendly and represented the company well.

John S. 
Rating:
5.0

Customer did not leave a comment.

CLINT F. 
Rating:
5.0

The new managers ( and help) are awesome and very professional . I rent here a few times a year and will continue to do so.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Be S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susy B. 
Rating:
5.0

Liam helped us and he was great!

Jeremy W. 
Rating:
5.0

Use a “full tank” method for return. The estimate by customers as to level will always be in your favor. Who wants to pay your price for return?! So to cover ourselves we over fill what we use. If it full when we leave, and we fill to full when we return, everything is fair. Penske does it this way. You know that.

Rob S. 
Rating:
5.0

Best service I have ever had at uhaul!!!

douglas P. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Melinda G.  |  First Impressions 
Rating:
5.0

Awesome experience just became too expensive.

Bess K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AURELIA B. 
Rating:
2.0

Worst experience and lord of miss communication and disorganization

brittany r.  |  First Impressions 
Rating:
5.0

Great service!

Rod J. 
Rating:
5.0

Customer did not leave a comment.

Margie M. 
Rating:
4.0

Customer did not leave a comment.

Margie M.  |  First Impressions 
Rating:
5.0

Great service, reasonable prices.

Bill W. 
Rating:
5.0

Great experience!

Theresa S.  |  Overall Experience 
Rating:
3.0

When returning, I was unable to upload the photo through the app. I had to call uhaul truck share and stayed on hold for well over 45 minutes for an agent to find out I had to go directly to the website to complete the check in process. The agent that I spoke with was fantastic.

Jerry G. 
Rating:
5.0

Very easy transaction wonderful operation

curtis L. 
Rating:
5.0

Customer did not leave a comment.

Ken S.  |  Overall Experience 
Rating:
5.0

Always great service!

Marco G.  |  First Impressions 
Rating:
5.0

She try L

Ken S. 
Rating:
5.0

Nice truck, friendly employees

Todd S. 
Rating:
5.0

Have been using this location for a number of years. Great people to work with.

Bill C. 
Rating:
5.0

Star was friendly, and my unit was very conveniently located.

Marquell S.  |  Overall Experience 
Rating:
5.0

Both people I interacted with at this location were truly incredible customer service people. I really was blown away by my experience. I'll use them again. Thank you!

Michael M. 
Rating:
5.0

Great staff. Excellent service. Just wish they serviced the one near my home. Hard to find help with excellent work ethics. Thank you

Adriana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Truck came in handy Ran great Thanks Lou

Louis B. 
Rating:
5.0

We stored at this uhaul location for many years and never had any problem what so ever!! I would definitely recommend them for all aspects, (price, services, cleanliness, security, etc.).

Lisa H.  |  Overall Experience 
Rating:
5.0

Thanks very for for the years 7 u provide for me . Really appreciate it . .yours truly Lou barrera

Louis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

I had a great experience picking up and dropping off my rental. The general manger as well as the employee made me feel like I was number 1!

Undrea S. 
Rating:
5.0

The cost per mile was awfully high. I paid $77 for the truck plus $20 in fuel for using the truck for 3 hours, driving 46 miles.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
3.0

I have been with this particular Uhaul for around 3-3.5 years. I have been there through the raises in storage rent. I lost my key and couldn’t find it. I spoke over the phone with a kind young man and he assured me that they could help. I drive down there and the two men on the office inform me that he (the young man I spoke to on the phone) was incorrect. They don’t have anyway to help me and I would have to hire a locksmith. I asked why other uhauls could assist, but this one can’t. One of the men said that the manager is the only one that can make exceptions. The manager was right there and heard what we were discussing. He said no, I needed to hire a locksmith. I got my stuff out of there as soon as possible. Being able to locate a spare key after moving. I would not recommend this facility based on the lack of care for customers. I wasn’t in such a hurry to get things out of the unit until this situation.

Riksta D.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Thank you

Melissa R.  |  First Impressions 
Rating:
5.0

Professional

DAMION S. 
Rating:
4.0

Cristina and Ben are professional, respectful, but down to earth, friendly and accomodating. If it was not for the rental price increase (once again), I would have given this location an excellent rating

MARIA O. 
Rating:
5.0

Great place!

Janet W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime V. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jules D.  |  Overall Experience 
Rating:
5.0

We just no longer needed the unit.

Beth O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
2.0

Employees didn't know the product and over charged me. Poor communication and customer service

MICHELLE W. 
Rating:
5.0

Excellent customer service with everyone at this location!

Thomas S.  |  Overall Experience 
Rating:
3.0

There was a lot of trouble reaching anyone on site at the Gilbert location. I spent over 4 hrs on hold with various customer service representatives, not at location. However, once I got some help with the scheduling of it all, things went smoothly.

Lisa T. 
Rating:
3.0

Staff member was coughing/not wearing a mask but very friendly.

Ebony G.  |  First Impressions 
Rating:
5.0

Everything was excellent

Valeria P. 
Rating:
4.0

The lock box was stuck on the key or something in the box to which the employee had to cut whatever was blocking the little door with scissors. He was super nice. Maybe the employee can hand the person the keys to avoid the hassle of opening the lock box next to the door. An idea - put a lock box on the truck or vehicle for key retrieval.

Brisa M. 
Rating:
4.0

Customer did not leave a comment.

Deitre C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Uhaul is always there for me when I need them

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia L.  |  Overall Experience 
Rating:
5.0

excellent service

GREGORY C. 
Rating:
1.0

Customer did not leave a comment.

Valeria P. 
Rating:
4.0

Customer did not leave a comment.

Joy Q.  |  Overall Experience 
Rating:
2.0

The office was understaffed and the only e.ployee that was there was new and clearly not trained enough to be running it himself.

Bruce S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Fred C.  |  Overall Experience 
Rating:
5.0

Nothing the manager went above and beyond couldn't ask for more

VINCENT S. 
Rating:
5.0

Kirra Perez was very helpful for both my pick up and drop off process !! <3

Nick F. 
Rating:
5.0

Kelly was very friendly and easy to talk to, explained all the details offered extras and made me feel at ease Thank you very much.

Felix C.  |  First Impressions 
Rating:
5.0

Nothing, The service was prompt and staff was quite pleasant.

Garrett D. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Christopher B. and the other gentleman there were helpful and nice. Christopher made the transaction smooth and he was knowledgeable about the product and procedures, he even made us laugh.

DeeDee W. 
Rating:
5.0

Customer did not leave a comment.

steven H. 
Rating:
5.0

Very helpful, friendly, and courteous. It came in handy relocating here from Florida. Thank you

David A.  |  First Impressions 
Rating:
5.0

Never had to worry about my belongings! Would definitely return to this site if I ever need to store items again!

Tonja J.  |  Overall Experience 
Rating:
5.0

Outstanding staff

Dennis G. 
Rating:
5.0

No improvements needed, excellent service received

SAMANTHA A. 
Rating:
5.0

GUYS WORKING THERE WERE FABULOUS AND VERY NICE.

Monika P. 
Rating:
4.0

Customer did not leave a comment.

ANGELIKA A. 
Rating:
5.0

Customer did not leave a comment.

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
4.0

Both places were helpful and knowledgeable. Doug and Kelly Mathis were friendly, helpful, personable. Really enjoy working with them and confident our stuff will be secure.

Debra W.  |  First Impressions 
Rating:
5.0

Everything was great at this location!

KATHERINE M. 
Rating:
5.0

Erin was so helpful and accommodating!!

Holly P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jules D.  |  First Impressions 
Rating:
5.0

Wanted a 2nd unit where I already had a unit, but none were available :-(

Elizabeth D.  |  Online Move In 
Rating:
5.0

Staff was very friendly and helpful making it an overall good moving experience.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

This was the most professional UHaul I've ever been too, they all need raises!

RESONA J. 
Rating:
4.0

This u haul was wonderful from day one. Helpful, friendly, and very professional. I would recommend this site to anyone needing a storage solution. Thank you Kelly and staff!

Catherine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRICIA K. 
Rating:
5.0

The staff here is so friendly and helpful! They made sure I had all the moving supplies I needed as even helped load them in my vehicle! Thanks again!

Adam A.  |  Overall Experience 
Rating:
5.0

The staff and owners were excellent and the customer service was outstanding!! I will be back again!

BRIANA G. 
Rating:
5.0

Keep up the great work !!

MARIO H. 
Rating:
5.0

Customer did not leave a comment.

RIACHARD W. 
Rating:
5.0

Customer did not leave a comment.

Karin B. 
Rating:
4.0

There was one female staff kinda raised her voice at me when I needed some inquiry about a dolly and a box at the front disk. It’s maybe she doesn’t know that I am one of the renters renting the place but when she finds out. Her voice and her attitude change in a different tone. I hope next time wether your a customer or not. Try to smile and be nice to others. But overall I gave a 4.5 star for all the services I got.

Ronnie G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Very helpful. Nice truck. Would rent from them again for sure.

MATTHEW G. 
Rating:
4.0

Customer did not leave a comment.

Florentino O. 
Rating:
5.0

No comments

nelson S. 
Rating:
5.0

Customer did not leave a comment.

Ron C.  |  Overall Experience 
Rating:
5.0

The managers were simply delightful.

TRACY LEA T. 
Rating:
5.0

Like visiting family

Judith S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judith B.  |  Overall Experience 
Rating:
5.0

Had a tiny little glitch with reserving a storage unit but the managers went above and beyond to turning the negative experience a great one. Thank you so much.

Katrina V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anna A.  |  Overall Experience 
Rating:
3.0

Had to pay for a month, while unit not in use. Bull, thats all I have to say bout u haul

William H.  |  Overall Experience 
Rating:
5.0

This location is clean and well maintained.

Ken M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Librado G.  |  Overall Experience 
Rating:
5.0

Easy, well priced, friendly staff, convenient location and access.

Gena H.  |  Overall Experience 
Rating:
5.0

The staff at this location is always so nice and friendly.

Glen P.  |  First Impressions 
Rating:
5.0

Simple contract, clean storage unit, very clean facility, good knowledgeable employees.

Daniel A.  |  Overall Experience 
Rating:
4.0

I am happy with the facility & staff, but do not understand why I had to start my move in on Aug 16th. When I made a reservation in July I put Aug 19 as my move in date. On Monday the 16th I received an email stating if I did not start paying and move in right then I would not have a storage unit. I paid for 3 days of storage while I traveled to AZ. Also, I was charged for the “free” lock. Kinda shady if you ask me, So my free month of storage is 3 days shorter,

Fred C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mitch A.  |  First Impressions 
Rating:
5.0

Absolutely loved the managers there. I was in the store with a lot of people at once and everyone was having a good time. I live 40 minutes from this store but when I need storage or UHAUL I will only use this store. Great place!

Joseph S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George B.  |  Overall Experience 
Rating:
5.0

Everyone we worked with was fantastic! We had to coordinate a storage unit and U-Box. They helped us with our move tremendously. Can’t thank them enough!

Daniel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos H.  |  Overall Experience 
Rating:
5.0

Thank you for the patience, kindness and all the help!!!!

Meredith H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane L.  |  Overall Experience 
Rating:
5.0

If I lived closer, I would still be renting from Gilbert U-Haul. So appreciative of their kindness, professionalism.

Cheryl P.  |  Overall Experience 
Rating:
5.0

The owners/staff are terrific. They are friendly and helpful. I would definitely use this facility again!

Laura B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

We have used this facility for the past 6 or 7 years to store our furniture for the summer. We would have continued to use it had we not moved our possessions into our permanent Arizona home.

Joe A.  |  Overall Experience 
Rating:
4.0

Our unit was too small for what we needed so never got to store anything there, but the staff was great in assisting us with our issue.

Michael C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George B.  |  First Impressions 
Rating:
5.0

An overall good experience at this location.

Patricia M.  |  Overall Experience 
Rating: