Customer Reviews for U-Haul Moving & Storage of Golden

Rating:

5.0

We have rented a van at this location a number of time, always great people!!

Rating:

5.0

Excellent experience

Rating:

5.0

We had a great experience with your company and staff. Especially want to thank Tyler, at the Colfax U-Haul store for his professional support in renting the truck.

Rating:

5.0

Fabulous customer service.

Rating:

3.0

The woman in the location was super rude to the other co-worker at the location. She was also super rude to me... My impression, she works hard but definitely needs an attitude adjustment.

Rating:

5.0

n/a

Rating:

5.0

Quick, friendly service. Nice vehicle

Rating:

5.0

Very easy pick up and drop off process. Staff were great!

Rating:

3.0

The thin tattoo'd girl who checked me me out at pick up was a TOTAL C U Next Tuesday. Bad arrogant condescending attitude. The guy I checked back in was friendly and took care of me well.

Rating:

5.0

Just a 1-day, local trailer rental, but everything went smoothly and efficiently. Professional staff, well maintained equipment, and reasonable prices.

Rating:

3.0

The female working that day was not very friendly or helpful. When we asked if we could upgrade to a larger truck she was rude and said we would have to start the reservation over. The male working was pleasant and said we could do it but when she found out, she was very rude and acted like she didn’t want to take the time to upgrade our truck.

Rating:

4.0

The staff at this location were very helpful and went out of their way to make our moving truck rental experience as smooth and easy as possible. The truck itself was fine and my only recommendation would be to clarify some things within the app we had to use to make the reservation and then pick up the truck. Although I was confused by the app layout, the actual people at the pickup location were able to help us get going.

Rating:

3.0

Didn’t like the employee changed the drop off location due to some Corporate non sense. I could care less if I drop off at a corporate owned store and drive right passed the one I selected. Don’t have neighborhood stores if you don’t want customer to use them.

Rating:

5.0

I don't have any suggestions, but really appreciate Sam's friendliness and Crisalin(sp) is a wonderful manager, made my experience very enjoyable! Thanks for the excellent service! Over and beyond anything I've ever had at a U-haul!

Rating:

5.0

Everything worked out for what we needed. Fast, easy and efficient

Rating:

5.0

No improvements necessary, or even possible! Ben and Tyler went far beyond ANY expectation to assist me in my trailer rental. From challenges with my hitch and electrical hook-up, they rose far beyond any reasonable expectation to facilitate my rental, without my having to ask! They managed to provide this highest level of service while never causing the many other customers to wait. Their assistance made me feel like I was their own uncle or grandfather. I was going to rent a trailer from Home Depot nearby, and I am so fortunate I chose instead to go to that U-Haul location because of how well my rental was accomodated and facilitated. Because of their beyond exemplary service, I will NEVER rent a truck or trailer from anywhere else! Ben and Tyler earned my business and loyalty. Service of this highest type is extremely rare in the age we're living through, and I had thought it was extinct. I will always recommend U-Haul to everyone I know that is need of a truck or trailer! The impression Ben and Tyler left me with will be lifelong! -- Golden, Colorado

Rating:

4.0

The internet was slow and a few customers had to wait to receive their vehicles. The staff was friendly and accommodating to all despite this holdup. Thanks,

Rating:

5.0

Very nice staff and knowledgeable.

Rating:

1.0

It took a while to get the uhaul truck even with the mobile pick up option. And the charges were more than presented up front.

Rating:

5.0

The woman checking in iwas quite abrasive. I walked up to the counter. She said “you’re gonna have to wait a minute.” Then in the checkout process when I declined the insurance, she told me “well if you bring it back with even a single scratch I’m going to charge your card.” She then proceeded to tell me that she didn’t trust Colorado drivers. When I asked her where she learned to drive, she said “Wyoming, where they know how” and then proceeded to give me the key to my rental van. After five minutes of inspecting the vehicle, she came out and snapped “wrong van”! I showed her my key ID tag and she goes “oh.” and comes back with the key to the correct van - and I had to do a full inspection all over again. Not a good customer experience. Fortunately, the vehicle was excellent and served its purpose.

Rating:

5.0

Everything was efficient and easy to use and effective for our move.

Rating:

5.0

Be more realistic on size of uHaul needed. We got a 20' after talking extensively with U Haul employees. We ended up leaving furniture behind because the U Haul was NOT big enough.

Rating:

5.0

The entire reservation process, check out and check in process were surprisingly smooth. The customer service from the employees at this location was great - I woudl highly recommend them. I will be moving some more items and will be back....

Rating:

4.0

After swapping out the truck it made a world of difference. Tremendous gas mileage with the second truck.

Rating:

5.0

Great service! The young lady was slaying it handling multiple clients at once. Thank you for helping me.

Rating:

5.0

Did not even have to get out of the truck. It was very easy and the people were very nice and informative.

Rating:

1.0

The female employee was completely unreasonable. Refused to take the lock that was given to me at pickup and refused to refund me for my unused boxes, in spite of the fact that your hold line and boxes say they're 100% refundable. Absolutely terrible customer service and totally opposite of what U-Haul is trying to market. Makes me second guess my options for future interactions with this brand.

Rating:

3.0

Gruff but efficent staff

Rating:

2.0

Doors did not open right at 9 AM on Sunday. Then was told we had to do self pick up even though I had registered for counter pick up. Took forever to figure it out. Manager seemed extremely overwhelmed and stressed out at first he wasn’t very friendly, but eventually helped. Instead of being able to be in and out quickly instead we weren’t able to leave until almost 930.

Rating:

5.0

Website is a little slow at times.

Rating:

4.0

Kind and helpful staff.

Rating:

5.0

Everything was made to be easy, quick, and issue-less. I am impressed by u-haul in general, and it contrasted with the online experience. The booking had so much screens where upsells are pushed, I hated it and it made me feel bullied into all that so that I could get to rent a trailer. But once on location, it's clear the focus is for customers to have the easiest, quickest and best experience possible. Shows a good leadership team behind it.

Rating:

5.0

Your staff is fantastic at customer service.

Rating:

5.0

Nothing needs to be improved. Everybody is very helpful and friendly and I made it our excursion delightful. Thanks U-haul.

Rating:

1.0

Very frustrating using the app to rent outside of hours. It took multiple attempts and it took over 2 hours.

Rating:

5.0

Wanted to thank the staff for helping with my last minute reservation, they put together the best option for me and helped me out of a jam.

Rating:

3.0

Customer service was good. Truck was Below a quarter tank when picked up, gas light turned on as I entered highway right next to location. The rental experience was made much worse due to u-hauls app experience. I was told to use the website because the app doesn't work well. The website was also very very slow and did not work well. Required photos wouldn't upload, and connection timed out. It's kind of strange that the requirement to process the rental is put solely on the customer, yet the application required to complete the transaction is non-functional. This is the last thing you want to deal when moving.

Rating:

3.0

The app was mostly broken when I was picking up the truck

Rating:

5.0

Tyler helped with trailer hitch and made an adjustment in their work shop to tighten the nut. Extra service - will keep me coming back!

Rating:

2.0

I was supposed to have a pick up at tin cup and spent a week to make sure it would be there. Morning of no truck. Had to go down to Colfax. Rude service over the counter and truck sounded like it was going to break down!

Rating:

5.0

The people that checked me in and out were all helpful and friendly. The van was new and easy to use. It was my usual great experience with UHaul and this particular location. Thank you and keep up the great work!

Rating:

5.0

This location on Colfax and the staff there have been exceptional every single time I've rented trucks there over the past 12 years. The Uhaul mobile app makes everything simple. However, the app can be quirky in my Android-phone. Sometimes the permissions for geo-location and camera access don't seem to stick. Not sure why. The problem is intermittent. Fortunately, the staff always has workarounds to address the app's limitations. The convenience, professionalism, and high level of support are so great that I don't hesitate at all to rent a truck or trailer from this location.

Rating:

5.0

Good work

Rating:

5.0

Excellent

Rating:

5.0

Staff were very helpful. Unfortunately, the app failed completely. Lucky there was a person at the location at 7;30 am, the app would not let me checkin and we had to restart the booking from scratch at the office.

Rating:

5.0

Reliable and supportive customer assistance every time.

Rating:

4.0

I ordered the 20’ truck this time. As I was driving to my home to load it up, I realized Inwas given a truck with no cruise control. I had to drive from CO to VA without cruise control. Why would UHaul order trucks without cruise control. I had cruise control on the 26’, why not 20’. I had to hold my foot in place for the entire trip. Not acceptable. Please reimburse me $100 for an ill-equipped vehicle, and for raps I got in my foot.

Rating:

5.0

Great service and very efficient, incl the guy who worked outside getting trucks checked in and/or ready.

Rating:

5.0

Easy, quick

Rating:

5.0

FAST!! Great job!

Rating:

5.0

Super easy process and kind employees :)

Rating:

5.0

I was a little confused trying to check myself in The young lady CHRIS was absolutely amazing And when I returned, the automobile, young man was very courteous Showed a lot of resilience, although very busy I appreciate you and absolutely. I have used this location many times and refer only you to my friends Thank you, and when I have to do business again, I will make sure that it’s only with this U-Haul location because of the people And the extra clean as always, U-Haul’s Thank you give everyone a raise!!

Rating:

5.0

Great service!

Rating:

5.0

In & out in the office, trailer was ready to go. Thank you

Rating:

4.0

Friendly and extremely helpful customer service.

Rating:

2.0

I felt that I was interrupting their personal time. They could have cared less if I was there and were not friendly. "Your truck's over there" was how I was told were to find my truck and no one came to assist to make sure everything was ok.

Rating:

5.0

Good service

Rating:

2.0

Please have in-person check-in available. Self check-in is impersonable and puts even more responsibility for task completion upon the customer instead of the business. Business is built upon relationships. Equipment was clean, but the driver side window handle knob easily comes off.

Rating:

5.0

The workers at that location were great! Courteous and efficient!

Rating:

1.0

Good was unlatched causing a safety hazard. Found a spare windshield wiper in the hood area. Truck had a sensor malfunction that cause the abs and traction control lights to come on which resulted in me not having cruise control for the majority of my 15 hour drive. Terrible experience

Rating:

5.0

The gentleman who assisted (Ben?) was competent and friendly. Well done.

Rating:

5.0

I have the distinct pleasure of dealing with multiple UHaul locations throughout Colorado (and the country), and the staff at this location is without a doubt one of the best. Super efficient, very clean facility, and have never left disappointed! Well done!!! Cheers 🥛

Rating:

5.0

Very pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box

Rating:

5.0

Fantastic service

Rating:

5.0

Best Uhaul experience yet

Rating:

4.0

Everything was great.

Rating:

5.0

The main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.

Rating:

5.0

U-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.

Rating:

4.0

none