Customer Reviews for U-Haul Moving & Storage of Golden

889 reviews

15500 W Colfax Ave   Golden, CO 80401

(303) 279-9696

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 279-9696

15500 W Colfax Ave
Golden, CO 80401

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Unorganized and demanding

MIREK M. 
Rating:
5.0

Excellent customer service from the gentleman that helped me!!!!!!

Chris H. 
Rating:
5.0

Location experience was great. Your website needs work. You can not set up multi day rentals! You assume that people want the unit for 24 hours or less.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

JADE D. 
Rating:
1.0

The truck was filthy when I picked it up. I cleaned it extensively after picking it up and then again before returning it. After I left I got an email saying they were charging me $50 for a cleaning fee. Ridiculous. I wouldn't send my worst enemy to this joke of a store.

Geoffrey G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

JANICE W. 
Rating:
5.0

I observed Danielle in three transactions while waiting in line for mine. Though obviously busy, she did not cut service corners and provided each guest with a consistent, positive interaction. She was courteous, professional and expedient.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

MARCELLO D. 
Rating:
5.0

Customer did not leave a comment.

ROSA R. 
Rating:
5.0

Customer did not leave a comment.

NICOLAI H. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
3.0

I made a reservation to save on time. The wait time in store was over 30 minutes. Multiple customers were in store complaining. Instead of helping customers for 30 seconds, they decided to hash out the complaints. When I came to return the truck after hours, the online link would not work. It kept saying I needed to share my location, which I did. 8 times. I had to leave the truck and call to make sure we weren't charged.

TAYLOR F. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

Bruce P. 
Rating:
4.0

Customer did not leave a comment.

WARREN H. 
Rating:
5.0

We returned our Uhaul at about 7pm and luckily Andy was there because the location link on the Uhaul app wasn't working to check ourselves in. Also, we had been marked as having received 24 blankets, but we really were only given 18 blankets. We explained the situation and he took care of everything the next day. We really appreciate his help.

MITCHELL J. 
Rating:
4.0

the national computer was down during checkin but your agent handled the process professionally and was still able to get me into my reservation in a timely manner and apologized throughout. My check in was professional and quick.

David L. 
Rating:
5.0

They were great.

GEORGE WALTER B. 
Rating:
5.0

Very friendly staff. Aaron doesn't usually work the front desk, he was super friendly and helpful. Truck was clean and the price was awesome. Thank you Uhaul!

John Q. 
Rating:
5.0

Everything was good

Dennis D. 
Rating:
5.0

The Website is in need of improvements...difficult to navigate and I couldn't manage my reservation.

Duane J. 
Rating:
3.0

Customer did not leave a comment.

BRANDON P. 
Rating:
4.0

Customer did not leave a comment.

Alyse B. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Great, Service

THOMAS D. 
Rating:
4.0

Customer did not leave a comment.

ANDREI T. 
Rating:
5.0

I rent equipment here somewhat frequently and I am always very happy with my experience.

CECIL P. 
Rating:
4.0

Quick service

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

ROGER D. 
Rating:
2.0

The customer service was horrible, the manager didn't even go out and show me the truck. I had to go find it myself. Then they both were rude and neither wore a mask till I approached the counter. I was left to find and inspect the truck on my own. Absolutely no help, even after I went back in and asked for assit the female manager just opened the store door and scoffed "it's parked right there, look at your key for the number". Then appon inspection of the truck I realized that the truck was not at 3/4 full, but instead it was barley at a 1/4. When I went to fill it up, there was a leak in the fuel fill line to the tank and raw gasoline just poured all over the ground. That was not only extremely dangerous but a serious inconvenience given the fact that the truck was on 1/4 tank. When I reported it to the lot attendent he just laughed and said "yeah we get our gas stolen alot from here. 🤦 What a joke...and they represent U-haul?!! Sad

JAMES B. 
Rating:
4.0

Just what I needed to move our kayaks & affordable.

Gary B. 
Rating:
5.0

Thanks for the great customer service.

Vicki V. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

Kristian J. 
Rating:
4.0

Customer did not leave a comment.

EDWIN P. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
4.0

Customer did not leave a comment.

DAVID KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

CECIL P. 
Rating:
5.0

This gentleman had a mask on. Thanks to him

CHRIS H. 
Rating:
5.0

We are a long time customer. We have closer locations that we could use but the management and staff go beyond great customer service.

GARY L. 
Rating:
3.0

Employees are not friendly. Employees just one of them always hiding behind desk not wanting to deal with customer. Very quite and awkward for someone who works at uhaul

HERBERT B. 
Rating:
4.0

Nailed it

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Make the website more user friendly. We had trouble getting it to work.

DEVIN S. 
Rating:
5.0

Excellent professional rental from start to finish

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Needed a wiring harness added to my existing trailer hitch on short notice. Andy and Donovan got the job done on time, on budget. They had the perfect small trailer in stock I needed to get my tasks completed and set me up quickly. I highly recommend this site if you need friendly help from U-Haul.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Kelsie G. 
Rating:
5.0

Customer did not leave a comment.

Pat S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Wonderful customer service. I recall her name as being Danielle. Upon first glance, I could tell that thus accomplished woman would conduct herself with confidence. I was correct. She seemed to be bound for management! Uhaul should k ok at first school did all of their employees.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

WARREN E. 
Rating:
5.0

Thanks peeps!

CECIL P. 
Rating:
5.0

Great service with a smile!

JAMES S. 
Rating:
5.0

Excellent experience. No problems at all. Ubox arrived early. No damage. All employees were great and so helpful! I would highly recommend this service.

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
2.0

The owner who I dealt with in the morning was great, she was friendly and provided me the service I came there for. The guy who was there when I returned the truck was extremely rude for no apparent reason. Anything I said he had a rude response back. Also, I'm not sure if it's in the contract but he was about to charge me $25 because the blankets weren't folded? Just overall terrible experience with the guy that was completely unwarranted. I have to get a Uhaul again for a move this weekend and I will not be going through that location because of him. Shame, because the owner was great.

CHRISTOPHER S. 
Rating:
5.0

The customer service was great. But the truck shook so much it made my arms numb after 10 mins. Otherwise everything was great.

Ladonna B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Excellent location and staff. Always an easy rental. A+

MICHAEL R. 
Rating:
4.0

The truck needed to have the windshield and side windows cleaner

Jim H. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL L. 
Rating:
5.0

Danielle and Dylan were courteous and professional throughout the rental process.

JOHN M. 
Rating:
5.0

In particular there was a woman who helped set the trailer up. Don't know her name but she was exceptionally customer focused. This was what led to a great experience.

JOHN K. 
Rating:
3.0

The vehicle was well maintained but the outside was filthy.

Jim H. 
Rating:
5.0

N/A

THOMAS O. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Easy, quick drop-off

Arman P. 
Rating:
4.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Easy and great customer service

Gary B. 
Rating:
4.0

Excellent staff (Jessica and Dallas) but the high mileage trucks are not easy to drive.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

Make sure scheduled staff is on time. I arrived at this location and there was one person running the entire store and it was said that his co-worker was MIA. Once his co-worker showed up, customer service was good. The one guy that was there was very pleasant, even though it was apparent he was a bit stressed out.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

WIESLAW G. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Try to not assign older/high mileage vehicles to long distance users. Perhaps offer a business account for frequent users.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Cecil P. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
3.0

When I made the reservation over the phone I ask specific if I can tow with the pickup truck and they assure me yes. Well this is the second location that tells me it's store policy to lock the receiver so people can not use it to tow. It is not corporate policy and potential customers should be made aware of this before booking, so we can take our business elsewhere. Corporate should stamp out these rouge stores that operate outside of their policies.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
1.0

I rented a 5 x 8 trailer for two days. When I saw it in person, I realized it would be too small and I explained this to the associate. Since they did not have a larger one, I agreed to rent it for the day to move what I could. I returned it later that night to find the next day I was charged for a night drop off? This was not explained to me at all, in fact I thought I was doing the business a favor by returning it early. I could have easily brought it back in the morning and not been charged extra. I explained this to the phone person the next day when I got the bill, and all he said is 'that it is in the contract'. What a bunch of BS. I would never rent here again, and would certainly not recommend to anybody. Very unhappy...it isn't so much the $20, it is more the principal.

STEPHEN A. 
Rating:
1.0

I change my pick up date by one and they raised my price 500.00 more dollars ! This was so expensive! Why would you raise the price that much for one day ? I would understand if it was the middle of moving season but when I went to pick up truck there was 4 trucks setting in the rental yard !!!! This is absolutely ridiculous!

RYAN S. 
Rating:
1.0

Customer did not leave a comment.

jill N. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
1.0

Pick up was about an hour from my preferred pickup location.

RICHARD Z. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

I think the rates for mileage could be better. At a previous location in Golden, I was told I could get a reduced rate for over a 100 miles. I had put in a 150 miles, but got no reduction there.

Scott F. 
Rating:
5.0

Great service, great people!

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

MONICA V. 
Rating:
5.0

Very pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box

mark b.  |  Overall Experience 
Rating:
5.0

Fantastic service

CURTIS Y.  |  Overall Experience 
Rating:
5.0

Best Uhaul experience yet

Brett R.  |  Overall Experience 
Rating:
4.0

Everything was great.

Robert K.  |  Overall Experience 
Rating:
5.0

The main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.

Edwin L.  |  Overall Experience 
Rating:
5.0

U-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.

Thomas L.  |  Overall Experience 
Rating:
4.0

none

Mark C.  |  Overall Experience 
Rating:
4.0

Nydia was great! Very helpful, calm, clear, and professional.

Dustin F.  |  Overall Experience 
No reviews have been submitted for this location.

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