Customer Reviews for U-Haul Moving & Storage of Grand Prairie

Rating:

5.0

Everything was great

Rating:

5.0

Nothing, keep up the great work you guy's do for people.

Rating:

4.0

I liked it the short time I was there the staff was very friendly an talked to me which u don't get alit anymore with anyone making sure I was ok an had everything I needed an manager was awesome and thats another thing you don't find alit of managers that care about the customers

Rating:

5.0

Online ordering and confirmation glitches horribly. Workers were kind and great customer service though so thank you for that :)

Rating:

3.0

I moved out three weeks ago,I only used your storage for one week

Rating:

5.0

The lady was helpful an very nice an really knew everything she was doing and also had a interview an was multitasking which she did very well

Rating:

5.0

The staff was great!

Rating:

5.0

Well maintained, always clean and all staff were courteous and helpful. Great experience!

Rating:

3.0

I had an extremely frustrating experience. I spent over an hour at a “Uhaul pickup location” which was actually a William's Chicken on 201 N. Jefferson trying to get into a Uhaul. The lock was broken, there was no key drop box. The “manager” who also seemed to be running the gas station and the chicken spot was not helpful, he disappeared and left me in the parking lot to deal with it on my own. After 3 different calls to customer service, someone finally transferred my reservation to the 2455 Tarrant Rd. location where I was finally able to get my Uhaul. 2 of the service reps I spoke with promised me to extend my reservation from 6 hours to 24 hours due to the inconvenience of it taking over an hour just to pick up my previously reserved truck, but after a 3rd call I was told there was no updates to my account. There needs to be better communication between representatives and locations all around to ensure this does not happen to anyone else.

Rating:

5.0

Kevin (I believe that was his name) was super nice and helpful!

Rating:

5.0

All perfect

Rating:

5.0

Much better experience here than my previous experience in Metairie, LA.

Rating:

1.0

I have never been treated as such an inconvenience by Debbie. She was minimal help when I needed to gain after hours access due to an expired card requiring two trips but when another employee saw how she treated me he went out of his way to help me (wish I remembered his name to provide kudo's). This caused me to move storage units to another company and when I was trying to finalize checkout her manager was on-site so I was treated as an inconvenience again making me wait for a long time beside my storage unit for final checkout. When I asked if she could dedicate time to work I need done..., she laughed hysterically in my face and never said another word. Extremely poor customer service by Debbie and recommend something be done before more customer have this type of experience.

Rating:

4.0

We had a very hard time just paying to get the truck at the office. The associate didn't quite know what to do so it took a lot longer than it needed too

Rating:

5.0

My experience was great. The associates were very nice and checked me in and out quickly. I would definitely recommend renting from this location.

Rating:

5.0

Please have the elevator looked at. It goes very slow after going up about a foot then moves very slow. If one of two carts the elevator moves up 6 inches and adjusts but then goes down the same distance when you step in to get the other cart.

Rating:

4.0

Friendly attendant. I had issues reserving a truck online. I went to a different location and had to wait 30 minutes just to speak to the employee. At the Grand Prairie location I was able to speak to the employee immediately.

Rating:

5.0

I feel my things are in a safe place.

Rating:

5.0

Move in was very quick and easy everything was was very clean and well maintained and the two young ladies from my home state of Mississippi were awesome to meet and very courteous as we all are from the Hospitality state!! I will definitely return in the future if your services are ever needed again!!!

Rating:

1.0

The contract stated the the gas tank was full. It was not full. It was a little less than 3/4 yet I was still responsible for filling it up. Also, it's complete bullshit that you cannot change the drop off location. Sometimes plans change and if that happens then you have to pay for it. So stupid.

Rating:

5.0

Excellent customer service

Rating:

4.0

Gabby and the other young lady on the evening shift. Her name started with a K.were great. Customer service is very important and I thank them for being so efficient and professional.

Rating:

5.0

N/A

Rating:

2.0

I was charged $20 because of incorrect information and the worker was rude and was not understanding at all.

Rating:

5.0

I know there is always room for improvement but, I didn't see where any need to be made. this location is by far the best that I have ever worked with! Kudos!

Rating:

5.0

Very good customer service from a lady name Debbie and Gabby. Both very professional and helpful.

Rating:

1.0

Look you asked for my feedback well here it is....uhaul harassing family members and emergency contacts for payment is lunatic, loan sharks, and just wrong if it's your system it needs to be fixed! And the wording on your loan shark letters like if I was M.I.A for months not one phone call to me at all FOR 95 CENTS...STUPID! " PLEASE TELL C*****T*** to contact us as soon as possible" what tha heck! THANKS FOR SHOWING UHAULS PRACTICIEES BEFORE I WASTED ANYMORE MONEY THERE...AND THE RATS WERE MY REAL CONCERN, DENIAL ON THAT TOO ...IM AM HAPPY THOUGH WITH DEBY SHE APOLOGIZED AND REFUNDED MY AUGUST RENT SO I COULD RUN AWAY FROM THEIR, ALSO YOUR UNITS ARE OVERPRICED BIG TIME, I HAVE A UNIT RIGHT NOW FOR 129.00 10×25 × 18...

Rating:

5.0

Wverything was just fine

Rating:

5.0

Thank you Gaby for your assistance!!!

Rating:

5.0

The lady that helped me was very kind and respectful. Please keep up the good work. :)

Rating:

3.0

Staff were extremely nice and helpful throughout my time renting. The only problem I had was when I moved there was evidence of rodents in the storage unit. And a few of my things were damaged.

Rating:

5.0

Nothing that I noticed.

Rating:

5.0

The lady that checked me in and gave me my storage unit and showed me where it was located at was super helpful, friendly, kind and a pleasure to be around. She was great.

Rating:

5.0

Everything was handled in a professional and courteous manner. And your rep was great to work with thank again.

Rating:

3.0

In the first storage until we had at this location, when we went to get out stuff out of it to move into a new home, we found that many items had a strange white residue all over them. This white residue was extremely difficult to get off of some items and even ruined several expensive furniture pieces. We have no idea if some kind of pest control spray was sprayed directly on our items or what happened, but it even managed to get into some of the boxes. That unit was also not sealed well at all and when we went to move our items out of it only after a month of them being stored, most boxes were so damp that they were falling apart and our items in them were damp as well. We down sized to a much smaller unit for a few months after moving into our new home and that unit was much better and we did not have any of those same issues. However, a few days before moving out of it our bill was due which I paid. When we closed out the unit we were told that even though we paid for an entire month, we could not get any money back since we really only used it for a few days. So UHaul is getting paid an entire month for a unit that was only used a couple days into the billing cycle and can double their money by renting it out to somebody else since we closed the contract and are no longer using it. That’s not good customer service and is taking advantage of people which is appalling, especially considering the times we are all going through right now with the pandemic. Keeping a customers money for an entire months worth of service when you are not providing a months worth of service is unethical and says a lot about how this company operates.

Rating:

5.0

N/A

Rating:

5.0

Can't think of anything

Rating:

4.0

First time using a furniture dolly and it was the greatest thing ever for moving, and both lady's who helped me were fabulous ??

Rating:

5.0

Staff is always professional,

Rating:

5.0

You were great!

Rating:

5.0

Friendly customer service!

Rating:

5.0

Very patient and understanding staff with military personnel who have intricate circumstances.

Rating:

5.0

No recommendations. The staff was very knowledgeable and accommodating

Rating:

5.0

The kids that li paid you to unload my truck were awesome.

Rating:

5.0

The owner was wonderful, attentive & asked if everything worked properly!!! A+

Rating:

4.0

I saw a sign that said the first 100 miles were free. I did not get any more information on such a deal. Maybe take down outdated signage?

Rating:

5.0

The manager was very nice! She was pretty busy and she handled every person that walked in with care

Rating:

5.0

Wonderful experience overall; very fair and efficient.

Rating:

4.0

Everything was fine...quick and easy rental.

Rating:

5.0

Very friendly staff close to location that's a good area

Rating:

3.0

The last couple times I've been there, they have had internet/phone problems. This makes communication very difficult, especially when you've been in an accident. The location manager also had no idea what to do in the case of an accident. She had to call multiple supervisors.

Rating:

3.0

They were good up until I switched to a smaller unit and the original manager up and left without any notice and gave me false information

Rating:

5.0

Attendant was bright polite and efficient. Always a pleasure to work with

Rating:

5.0

Thank you for all you did for me and my family. I am soo grateful. You worked with us so many times and helped make a horrible experience a better one. You were a blessing to me.

Rating:

5.0

I had a great experience with my storage they were very nice all the time and I would send any to them and I would get another storage with them...

Rating:

4.0

I think you should have access to your storage unit after 10pm. For a few. For people who are moving to another location. For convenience.

Rating:

5.0

Thank you so much for the great service

Rating:

4.0

Thanks for your service

Rating:

5.0

Because I had a UHAUL account already, and it was hard to turn in my rental vehicle. I turned my vehicle in on time before schedule. I went to the Uhaul website to return my vehicle, but I previously had a account I could not find the link. I had to call the Uhaul customer service representative for help. So, I had to log out of my original uhaul account and log into a new account to return the van. It was a hassle and it took more time than expected.

Rating:

5.0

The best uhaul experience ever.

Rating:

4.0

N/A

Rating:

5.0

The check in software was hard to work. I gave up and dropped the keys and left.

Rating:

5.0

The man was really sweet and worked with what we needed I really appreciated him

Rating:

3.0

Good facility, great staff. A bit higher than other storage places for the same sizes.

Rating:

5.0

Mark was very nice and extremely helpful!!

Rating:

5.0

Great customer service one of the best

Rating:

2.0

Better computer system, programs and training. It took WAY too long to rent an appliance dolly. Was it employee ineptitude, bad computer system/programs or a combination of both???? Who knows but to take nearly 30 minutes to rent a dolly when you are the only customer at the location is inexcusable.

Rating:

5.0

It was last minute and my wife had chosen another location that was closed. Right from the start the staff at this location was cheerful and helpful. She assisted in reserving exactly what I wanted and the day was saved. Thank you

Rating:

5.0

The manager did a great job, Thank you much.

Rating:

3.0

Only reason I would not recommend Uhaul storage in general is this is only storage I have ever had that charged for the whole month even if you didnt need it the whole month.

Rating:

5.0

You need to make sure is someone in the office all the time i have to wait about 15 minutes for someone to show up because the worker have to go show a storage to a costomer. But i understand

Rating:

3.0

We are currently dealing with having a credit issued back to us. When verifying the mileage and gas matched what was on the paper, the gas was under 1/4 tank. It was half way to a quarter. When this was pointed out, Catherine went back and re-did the contract to reflect what was on the gas meter. She wrote and initialed the new contract that if we brought back the vehicle with 1/4 tank, we would be reimbursed $18 and change. We dropped off the truck Sunday and was told the credit would have to be given by that store. We called and spoke to the call center who sent her a message to call us back. Never got a call. I called 3 times today. First I spoke to Paul around 4PM, who was very rude and was not very helpful. He said he would give the message again to Catherine to call me back. The 2nd attempt was after 5:30pm and I spoke with the call center and asked they please send another message to Catherine. I call the 3rd time around 6 pm and Paul answers. Again, rude and no help, I told him I was waiting for a callback, as he told me the first time she was not there. He says, “well, she's not back yet.” I was so shocked that was his response instead of “let me see what I can do”. I know he is the GM so I don't understand how he can't help. He then says “I promise, she'll call you back” I just responded “we'll see” and he replies ok and I hung up. He calls me back maybe 2 mins later and asks for my name or contract number to finally assist me, but I have my name since I didn't have the contract on me, but he says he can't pull me up. I told him, i would wait for Catherine to call me. I call once more at 6:30p and Catherine answers. She said she wasn't sure why the credit hasn't been added, but she sent me a credit for my next visit to U-Haul, but I told her that that's not what I want. She said she would have to research more to get us the funds back and call me tomorrow. This has taken too much time and the customer service that is being provided is ridiculous. I hope this reaches someone that will be able to speed the process up.

Rating:

1.0

The gates were rarely closed even late at night.

Rating:

1.0

I had a horrible experience here. They need to make sure that all of their employees are fully train with the right sources and have noted available at all times. So they can know how to do their job properly and give good customer service. Also, she should of took notes or left her manager an email to let them know about the situation that happen so they can take the proper action. Instead of trying to charge the customer extra and don't know the situation at hand.

Rating:

5.0

It would have been nice to be reimbursed for part of my payment. I was forced by incompetent people to not do their job which caused me to go into 4 days into a new month and have to pay the whole mon

Rating:

3.0

lack of staff, lack of hospitality

Rating:

5.0

No problems

Rating:

4.0

Great experience

Rating:

3.0

Have a backup process for if the customer has problems returning the truck online (such as an email to send pictures to and the ability for documentation of the return to happen on the phone with customer service. Have the truck ready when the customer arrives. Make sure employees understand the process for accepting the condition via text has to be done before the texted link expires.

Rating:

5.0

Continue to be considerate and humble. Just continue to be down to earth people

Rating:

5.0

satisfied with my experience with the Grand Prairie facility

Rating:

5.0

All of the staff members were kind and helpful. Kathy & Paul Spencer made my experience great! They were understanding and considerate of my situation. Very nice people they treated me like family.

Rating:

2.0

If I could do it over again, I would've moved ince my oak desk came up missing. 5 years and more having my things stored there, I came out with bed bugs and some of my items missing, NEVER again. Ever

Rating:

5.0

I felt appreciated and secure.

Rating:

4.0

Very good

Rating:

5.0

Chaiznee and Paul, provided excellent customer service. The both of them were super friendly. I would recommend for anyone who's moving, or just needing their type of service stop by this location and you will be well taken care of!!

Rating:

4.0

Nice place, it was a nice couple of years.

Rating:

5.0

I have always use this u haul place it’s clean and the customer service is excellent , the only problem was I went to unload my truck last night and the gates weren’t working.

Rating:

1.0

I would never attend to this one again

Rating:

5.0

Very good people and respectful

Rating:

4.0

Very knowledgeable and thorough. Got me in and out as quickly as possible, very appreciated for I was in a hurry.

Rating:

5.0

I loved it. And they were very helpful every time I needed something and needed help.

Rating:

5.0

Paul and Kathy are such great people. They have helped me with all my questions and concerns. I really appreciate all the help these two have given me. I feel comfortable storing my belongings here.

Rating:

3.0

Our storage wasn’t cleaned when moved in and our check in was a challenge

Rating:

5.0

No complaints

Rating:

5.0

Super detailed, friendly, knowledgable and caring. Represented Uhaul extremely well!

Rating:

5.0

I would use this facility if the situation arises

Rating:

1.0

Im sorry I have tell u that that manger attacked me on last Monday May 6 it really horrible manger which this place not good ! I not appreciate with them

Rating:

5.0

N/A

Rating:

5.0

I love this facility. The management here is super awesome. My husband and I still have 2 units here. This facility is well lit with security cameras. Prices are reasonable and the staff is fair.

Rating:

5.0

great place for storage, moving trucks, and moving supplies. great staff

Rating:

5.0

Great customer service and willing to do beyond expectations.

Rating:

5.0

The grounds were always clean. The staff is very friendly & most of all my belongings were safe from insects & rodents, which is very important to me.

Rating:

5.0

Friendly and efficient

Rating:

5.0

Awesome experience so far!

Rating:

5.0

Everything is wonderful and easy here.

Rating:

5.0

My only complaint would be the door to my storage was really hard to close, and there was quite a bit of water overflow into the unit from the rain but other than that it was great. Love the staff

Rating:

5.0

Would continue using if we still had a need for storage

Rating:

5.0

Great location and the Spencer's are so pleasant and helpful. Thank you very much !

Rating:

5.0

Kathy and Paul were extremely friendly, helpful and accommodating, despite the adversity of an uncooperative computer.

Rating:

5.0

Be careful of correct receipt submittal when closing accounts.

Rating:

5.0

Very helpful and friendly

Rating:

4.0

None

Rating:

5.0

I have been at this location for over3 years . Paul & Kathy were very professional and easy to work with. The units are clean and well maintained. I fully recommend this facility .

Rating:

5.0

Paul and Kathy are very friendly people who have an excellent attitude and go that extra mile to see that everything is going well, I would recommend them over and over again 🤗

Rating:

5.0

Great

Rating:

5.0

It was a very easy process to rent this storage unit. The facility is clean and well kept. The office staff were more than helpful and very easy to deal with. I am sure that I made the right decision.

Rating:

2.0

Poor customer service

Rating:

5.0

Paul and Kathrine Spencer were always very helpful over the past 2 years I rented my unit.

Rating:

1.0

The staff was very rude upon every encounter. Unprofessional and never helpful. Will never use this company again and I will tell everyone I know. So glad to be out of there.

Rating:

4.0

Thank you.

Rating:

3.0

Access to get in sucked. No parking in the very short parking lot due to having uhaul rentals parked in front of limited parking space.

Rating:

5.0

Very satisfied with service received. Keep up the good work!

Rating:

5.0

Paul was a God sent angel....always helpful and friendly. Definitely made me feel comfortable and confident my belongings were safe. Thanks again for everything 😊

Rating:

5.0

The costumer services it's great thank you very much

Rating:

4.0

Their was oil on the floor that did not come up on cleaning so when I moved my stuff in I was given a large orange tarp at no charge to put on the floor so the oil would not absorb onto my items.

Rating:

5.0

Very friendly people

Rating:

4.0

Great