Customer Reviews for U-Haul Moving & Storage of Grass Valley
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

47 reviews

2530 Ridge Rd   Grass Valley, CA 95945

(530) 272-7397

Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(530) 272-7397

2530 Ridge Rd
Grass Valley, CA 95945

Services at this Location:

Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tina N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy S.  |  First Impressions 
Rating:
1.0

Kept raising rates, gate often broken, local office gave 2 weeks notice to move out during holidays, right after I paid my rent and did not offer credit for remaining time. I always pay on time, I guess they are building something ales on the area? Very inconsiderate.

DIANA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald W.  |  Overall Experience 
Rating:
5.0

I highly recommend this facility

David M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY R.  |  Overall Experience 
Rating:
2.0

The rates have gone up more than $20 in the last two years and service has gone downhill. I am moving out, not in. phone wait time to talk to an agent was way too long.

DIANA N.  |  First Impressions 
Rating:
3.0

Smaller than advertised, door lock hinges are misshapen and difficult to hook locks into, bottoms of doors are misshapen and cut into storage space which seems to be smaller/more irregular in size than advertised.

Ashley H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ella L.  |  Online Move In 
Rating:
1.0

Entered before closing time, was denied exit shortly after. Locked in, had to call fire department to open the gate. There is no one on site, and the facility is barely maintained. Woman at nearby facility that manages the one I stored at was helpful.

MICHAEL A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARRY F.  |  First Impressions 
Rating:
5.0

Drew was very helpful. The door latch does not accommodate the circular style of a lock. ( I have some keyed the same for convenience). I have to go buy a lock to fit. Access until 9pm would be nice.

Eric N.  |  First Impressions 
Rating:
5.0

It was a great place to store my thing only problem drywall tape was falling of the wall..

Nohelani K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICKEY D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beau D.  |  First Impressions 
Rating:
5.0

Calling the office line that was provided was difficult and I waited over 1hr to get an automated call back from a Uhaual representative that wasn't at the office. Contacting the main office should be more accessible. Overall this is a great storage facility operated by kind and supportive staff. I would definitely rent from them again and refer people there.

Julia U.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert O.  |  First Impressions 
Rating:
5.0

Thank you kindly!

Jakob K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlett E.  |  First Impressions 
Rating:
4.0

My one complaint is that I filled out the request for a storage unit thinking it would be in Penn Valley but when it was in Grass Valley it made the location far less convenient. I do not think that is the fault of the storage manager who was super kind and helpful but rather UHaul's online system.

KELCEY H.  |  Overall Experience 
Rating:
5.0

Thank you for being so helpful, blessings

Jakob K.  |  First Impressions 
Rating:
5.0

Pam was a great help and very knowledgeable. She even talked me into getting a 20’ truck to move my stuff! Couldn’t be happier with the service, thank you again Pam!

Ronald W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIMBERLEY ROSE S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Devon F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald K.  |  First Impressions 
Rating:
5.0

Awesome staff! Always helpful, courteous and professional.

Shari M.  |  Overall Experience 
Rating:
5.0

Thank you!

erinn p.  |  Overall Experience 
Rating:
5.0

good deal

Jay M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lory K.  |  Overall Experience 
Rating:
5.0

Friendly people to work and/or briefly chat with.

KENT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOGAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM W.  |  Overall Experience 
Rating:
5.0

Fast & Friendly - give all involved a financial bonus for their efforts!

Ty P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven W.  |  Overall Experience 
Rating:
5.0

My access code doesn’t work

CARLOS M.  |  First Impressions 
Rating:
5.0

Fantastic experience the employees should receive a pay raise as they care about the brand and took care of this customer

Ty P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HALLIE & PATRICK S.  |  Overall Experience 
Rating:
5.0

The entire staff at both locations were extremely professional and efficient during the whole process!

Shari M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEVIN/MAUREY H.  |  First Impressions 
Rating:
3.0

I made a reservation online for a unit not available. The system has done that before. What's the point of a reservation? Besides that and the 24 hr access that isn't 24 hrs, it was what you'd expect out of a storage facility.. Clean office and the lady working there was super nice and answered all my questions.

Devon F.  |  First Impressions 
Rating:
2.0

I came @ 6:40pm to drop off the truck when the hours for the location said that it was open until 7pm. It was also supposed to be a 24/7 drop off, but there was no where to leave the keys. I tried calling UHaul to solve the issue but waited for over 1 hour on hold.

Jason W. 
No reviews have been submitted for this location.

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