Customer Reviews for U-Haul Moving & Storage of Great Falls West

4,012 reviews

405 Central Ave W   Great Falls, MT 59404
(Just West of KFC)

(406) 761-1620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(406) 761-1620

405 Central Ave W
Great Falls, MT 59404
(Just West of KFC)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Janice S. 
Rating:
3.0

The trailer was dirty and I got charged over 50$ for an extra day. Not happy. The employee was very rude and told me he has no other trailers and needs to figure it out where to find one. Uhm , excuse me, !?!?! Are you not Uhaul!? Very displeased with the customer service upon returning

JOSEPH D. 
Rating:
4.0

Very good customer service.

Scott L. 
Rating:
4.0

Customer did not leave a comment.

Mervin H. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

I choose TBD and just showed up, they were excited that I had a 26ft truck since they were low on trucks for reservations.

Christian A. 
Rating:
3.0

I explained my concerns about the truck as far as the brakes, engine light, and wipers

terry M. 
Rating:
3.0

Customer did not leave a comment.

Seth L. 
Rating:
4.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Napkins

ed S. 
Rating:
3.0

Reserved truck and auto transport at the location for a one way move... Days before the move I called to verify equipment.... Auto transport not available, I had to drive 200 miles! To get the at.... A simple move took me an entire day and $170 in additional fuel to get this auto transport that U-Haul reserved for me. If I would have had another option I would not have used U-Haul. This is the second move that U-Haul has screwed up and caused me problems. I will Never use U-Haul again.

chris S. 
Rating:
5.0

Customer did not leave a comment.

Lee E. 
Rating:
5.0

Everyone was very friendly, professional and helpful.

JaNice S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Very efficient and professional. Friendly and great customer service.

David B. 
Rating:
5.0

Great customer service. Very knowledge and professional courteous staff.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Monica D. 
Rating:
4.0

Customer did not leave a comment.

Kenneth N. 
Rating:
3.0

Stick to the original requested pick up location to avoid having to drive across town with a large truck.

chris D. 
Rating:
5.0

Trailer was ready to go when I got there. Paperwork was fast and easy. No issues.

David D. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

The only thing I got frustrated with is I had to put a $100 deposit down and instead of charging it back to my card, they had to give me $100 cash. Obviously not the worst thing in the world, I just personally don't like to carry cash. Otherwise, everything was fine.

Martin C. 
Rating:
5.0

Nothing to improve! This location is hands down the BEST!

MORIAH M. 
Rating:
5.0

Little confusing return unit after hours

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

martin N. 
Rating:
3.0

I ordered 6 moving blankets but they where not in the truck

Randy L. 
Rating:
5.0

Chuck was very helpful and assisted multiple times for moving supplies and questions on the uhaul. Very pleased and would recommend this location for uhaul services. Thanks!

MARY W. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

ScottG W. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
4.0

Tried to call to advise running late and couldn't get through to any one

Randy L. 
Rating:
3.0

Customer did not leave a comment.

emma G. 
Rating:
5.0

Excellent customer service!

George N. 
Rating:
5.0

Customer did not leave a comment.

snow C. 
Rating:
5.0

Customer did not leave a comment.

Sean J. 
Rating:
5.0

Customer did not leave a comment.

Jackie S. 
Rating:
4.0

Have more people working inside office.

nancy B. 
Rating:
5.0

Employees were friendly and gave me a small discount because of my complaint about unit being dirty. They handled the situation very courteously and professionally.

Allen S. 
Rating:
4.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Very helpful and attentive staff, from the pick up to drop off. Just a surprisingly good experience all around.

jeffrey Q. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Lori E. 
Rating:
5.0

you guys are great! Thank you

LAURI J. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

I can't fix your problems. That's up to you.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Rob H. 
Rating:
1.0

Chuck practically threw keys at us and gave us no paperwork. Chuck, the manaager was over the top rude. I will NEVER rent from this location. They never told us no other licensed drivers could operate the vehicle and then threatened to report it stolen, had their friend come out and forcefully take the keys at gunpoint, then came for the truck. They have complete lack of bussiness sense or ettiquette. John ran the store well. Now the manager calls the vehicles "his" and runs an absolute shit show. NEVER will I recommend that location

DAN R. 
Rating:
5.0

Everyone was very friendly, accommodating and helpful. Making it a pleasant experience.

Janice S. 
Rating:
4.0

Make sure the actual payment and receipt amount match and make it quicker and easier to use the app.

Schaun N. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
4.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Thank you. Returned no problem.

Marcia B. 
Rating:
5.0

Customer did not leave a comment.

CATHY D. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

A/c did not work in truck for 34 hours straight and no a/c and cross winds of 40+ very uncomfortable drove from great falls Montana to lufkin Texas and very hot

Lawrence P. 
Rating:
5.0

The employees were super friendly and helpful

robert W. 
Rating:
5.0

No Comment

Byron H. 
Rating:
5.0

Customer did not leave a comment.

Krista F. 
Rating:
4.0

Customer did not leave a comment.

Peggy R. 
Rating:
3.0

Didn't have much interaction with the staff, but returning the truck was very easy and convenient.

Beau Michael R. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
3.0

The self check out and return process is not user friendly or time saving. Please review your process for self assistance.

Elizabeth S. 
Rating:
4.0

Customer did not leave a comment.

Sheryl G. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Kristi W. 
Rating:
5.0

Customer did not leave a comment.

amanda B. 
Rating:
5.0

Customer did not leave a comment.

Twanna P. 
Rating:
4.0

Customer did not leave a comment.

ethan M. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL S. 
Rating:
5.0

Customer did not leave a comment.

DOUG P. 
Rating:
5.0

The staff I've dealt with over the last month and a half have been absolutely phenomenal three males one female terrible with names sorry Great Falls Montana Central Avenue location every time I've been in there everyone has been super attentive professional create a great experience I highly recommend them to all of my friends for travel use and local

Reco C. 
Rating:
4.0

The truck I rented smelled horrible. It smelt like an ash tray. 🤢🤢

Amanda W. 
Rating:
4.0

Was a little dirty in bed of truck and muddy. I was happy and satisfied.

Kareem N. 
Rating:
5.0

Customer did not leave a comment.

ALLAN T. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
4.0

The location was fine. It would have been nice if the truck didn't leak water into it when we were driving and my furniture wasn't wet.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Mckenna W. 
Rating:
5.0

Customer did not leave a comment.

Jewel B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

julie K. 
Rating:
5.0

Excellent Service

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Colton K. 
Rating:
5.0

No complaints… check out and return process was quick and easy… employees friendly

KELLI S. 
Rating:
3.0

The staff that helped me was great made my situation pain-free

Reco C. 
Rating:
2.0

Customer did not leave a comment.

Faith W. 
Rating:
3.0

I am appalled at the price I paid today! 175.00 for a 15ft truck that was used for 4 hours and driven 75 miles. That is absolutely ridiculous. I have rented from uhaul on multiple occasions and have never put gas in the tank or been billed for it. Look it up! I will NEVER rent from uhaul again after this. Trayce

TRACY G. 
Rating:
4.0

Customer did not leave a comment.

Julie O. 
Rating:
4.0

Need lights in the units…

Scott C.  |  Overall Experience 
Rating:
5.0

I have 3 storage sheds, and this is always the friendliest and most helpful of the three.

Chasity D.  |  Overall Experience 
Rating:
4.0

The employees/Staff at the Great falls location were great. After the honorable experience in the Odessa office I had my mind made up I would never use U-Haul again, but the people in Great falls, MT changed my mind back. I do not see a rating low enough for the management in Odessa, TX on this form!

REX G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RICHARD S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leah T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amanda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime C.  |  First Impressions 
Rating:
5.0

Love it the workers are one in a million very kind and waited with respect on what i ask for keep up the good work you are high on my list everneed you will be there to ask for it. Thanks again

PAULINE L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sonya J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dandy G.  |  Overall Experience 
Rating:
5.0

The staff were very polite and helpful. Everything was well maintained and clean, I would recommend this facility to others.

Kevin I.  |  First Impressions 
Rating:
5.0

Great customer service!

Everan G.  |  Overall Experience 
Rating:
5.0

General Manager and employee both were fantastic and made the move in experience smooth sailing. Thank you again!

Everan G.  |  First Impressions 
Rating:
2.0

The staff at this facility is great and the hours and ease of access is also great. The only issue is the units don't have any interior lights so it is really hard to see your stuff, and it's not climate controlled. This makes the units kind of expensive for what you get. I've paid less than that for a unit the same size that was lit inside and climate controlled. So it's not a good value for what you pay.

Catherine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie L.  |  Overall Experience 
Rating:
5.0

Nothing more to add

Jay C.  |  Overall Experience 
Rating:
4.0

Didn't know a free month of storage was available, turned out to be a blessing!

Carra D.  |  Overall Experience 
Rating:
5.0

Mike was very knowledgeable. answered all my questions which helped me make a decision on size of storage and truck I needed. Nice doing business with Mike and Sam. Thanks

Leslie D.  |  First Impressions 
Rating:
5.0

Excellent staff and GM, Mike.

John D.  |  Overall Experience 
Rating:
5.0

Excellent service!! Very nice and helpful staff.

John D.  |  First Impressions 
Rating:
1.0

Poor experience. More could have been done by UHaul to improve this. I had equipment failures on 2/2 rentals, and lack of staff follow through on storage unit. Compensation appreciated.

Amanda B.  |  Overall Experience 
Rating:
5.0

Sam was very helpful and accommodating. Thank you.

Orin R.  |  Overall Experience 
Rating:
5.0

Service was excellent

JASON M.  |  First Impressions 
Rating:
5.0

Very nice and helpful.

Peggy B.  |  Reservation 
Rating:
1.0

No lighting in rooms. Layered doors, far distance to your storage and no way to pull right up. We had a rat trap in the room. Later when we picked up our stuff we had rodent droppings and chew marks.

Morris J.  |  Overall Experience 
Rating:
1.0

Terrible customer service in person and on the phone. Was told by employee that storage unit would be prorated for the month. Was not. Will not use uhaul again and encourage others to do the same.

Matthew H.  |  Overall Experience 
Rating:
2.0

I actually moved out 1 to 2 days after you charged me for the full month and I could not get any kind of refund. I feel this is not right especially since I paid so much from California to Montana.

Jennifer P.  |  Overall Experience 
Rating:
5.0

best service I have ever seen bar none. thanks the folks @ U-Haul great falls MT. 405 central w.

Michael L.  |  Overall Experience 
Rating:
3.0

I ended up getting charged for my Ubox on Thursday and I ended getting my stuff out on Friday. I asked for a prorate or some kind of refund. CORPORATE says they refuse to give me some of my money.

Jennifer P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top