Customer Reviews for U-Haul Moving & Storage of Great Falls West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Great Falls West

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ARTHUR W.
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Great customer service and very friendly

GEORGE PHILIP D.
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Customer did not leave a comment.

Kevin I. | First Impressions |
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The staff were very polite and helpful. Everything was well maintained and clean, I would recommend this facility to others.

JONATHAN S.
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Customer did not leave a comment.

Aron K.
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Customer did not leave a comment.

Everan G. | Overall Experience |
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Great customer service!

YVETTE META P.
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Customer did not leave a comment.

Aaron K.
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Customer did not leave a comment.

DONNA RENEE H.
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Customer did not leave a comment.

JERROLD G.
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Customer did not leave a comment.

STEPHANIE B.
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Explained issues and concerns to assistant manager about pick up experience. He took the time to acknowledge our concerns and even submitted a report to the GM of the location we picked up at and requested a partial refund on our behalf.

JANICE D.
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Customer did not leave a comment.

MICHAEL P.
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This location is good. However the 10th Avenue location in Great Falls MT is horrible. The people are rude, bossy, inconsiderate, and impossible!! I would love to have the opportunity to speak to someone from the HR department or corporate office that is in control of that branch.

KOOPER W.
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Customer did not leave a comment.

GARY S.
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Great customer service and love the fact that U-haul has partnered with The Conservation Fund to pay it forward on your carbon footprint!

WESLEY B.
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You charge $25 dollars if it's not swept out. The one I rented was not swept out so why would you charge people for that if your not even going to do it?

Justin O.
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Customer did not leave a comment.

LEE S.
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I noted to the worker that the windshield wipers were worn out. He said he would replace them. I wonder if you might not add a wiper and fluid check to your inspection/vehicle prep process.

Todd R.
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Ensure employees use proper techniques for attaching safety chains. Individual attaching my trailer had a new employee with him. He told new employee you can either attach chains like they showed you in training or how my dad taught me. For the love of god make him do it the way they showed in training. (Two rental trailers in seven days same thing same employee)

catherine H.
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I highly recommend people to go through uhaul forsure

Jason B.
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Customer did not leave a comment.

DARRELL M.
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Customer did not leave a comment.

ARON K.
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Customer did not leave a comment.

James E.
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Customer did not leave a comment.

MIKINZIE F.
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The manager or owner "Mike" was SO helpful and detailed. He explained things easily and his directions were easy to understand. He made a very stressful and complex move much more simple and easy on myself and my family!! There was another gentleman that helped, he was younger and I believe his name was "Chuck". He was helpful as well in the checkout process and helping us understand what we needed to do. Great people!

GEORGIA DREW K.
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Nothing! The 2 young men that helped me were great!!!

Duane C.
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Customer did not leave a comment.

Kevin J.
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Customer did not leave a comment.

Pat H.
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The lady at the Clinton pick up location sold a lock to us that did not fit the truck's rollup door. Otherwise, all went well.

WALTER CHESTER 3 M.
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When the store manager couldn't find the key for the van I was renting, it should have been a hint. Eventually he did find it and the van was just what I needed. Upon turn in, though, I was told that the bill for my 90 minute rental covering less than 15 miles was $174. The situation was resolved, but imagine my surprise! The rental was fine, but the start and the finish both had issues.

Marlo W.
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Customer did not leave a comment.

MATTHEW WILLIAM P.
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Reserved at $89 and ended up being billed $119. Inside trailer was clean and maintained but the exterior wouldn't give you that impression. A friend rented from another location in Great Falls and paid a $1 for a bigger trailer, felt I would have been better to cancel reservation and go to different location.

Ruth M.
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the trailer had no jack on it. we had to lift the heavy trailer onto the ball on my truck. Not safe! If i had any trouble on the road I would have been unable to do this myself. It took my husband and the employee at Uhaul to lift it on.

TIMOTHY S.
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It was fine. It took awhile on pickup but there seemed to only be one person working at the time so I can't give him to much flack for that, he was doing what he could

JOHN C.
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The service was great

Hudson P.
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Employee who checked in my equipment was having a bad day. Used foul language twice but not directed at me, was directed at another employee. Maybe he needs some time off.

CHARLES S.
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Customer did not leave a comment.

BARBARA N.
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Customer did not leave a comment.

MARIAN GUTZWILER P.
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Excellent service

JACOB STEVENSON M.
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Customer did not leave a comment.

Connie M.
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Always very helpful

LOUIS R.
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Customer did not leave a comment.

Mark A.
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Customer did not leave a comment.

David H.
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Keep doing what you are doing

Nafaa D.
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Customer did not leave a comment.

CARMEN MARIE B.
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Customer did not leave a comment.

Troy P.
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Customer did not leave a comment.

Robin L.
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My movers did not show up at the store and I couldn't reach them. Chuck at the Central West location went to work helping me find movers. He was very friendly and helpful to me, and did in fact find movers for me the following day. I cannot say enough about the excellent customer service Chuck provided for me at a very stressful time. You are fortunate to have Chuck as an employee. I have not experienced customer service like this in years!

darrell M.
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Fast and efficient!

Everan G. | First Impressions |
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General Manager and employee both were fantastic and made the move in experience smooth sailing. Thank you again!

Micah L.
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Customer did not leave a comment.

Everan G.
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Mike Gaines the general manager was outstanding included his employee. Made the move in experience wonderful. Thanks for having such great employees! We enjoy doing business with Uhaul.

may M.
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Customer did not leave a comment.

Tim M.
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can't think of anything

Bruce N.
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Customer did not leave a comment.

NATHAN M.
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Everyone and everything was perfect

James E.
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Customer did not leave a comment.

James E.
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Customer did not leave a comment.

kristi T.
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Poor customer care when it came to putting in the correct rental dates and location, causing the price of the truck rental in to being more. Also non management team had contacted me regarding my concerns.

lyle F.
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Customer did not leave a comment.

James C.
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Excellent customer service.

Kareem N.
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I was happy. Employee very helpful and know job well.

ROBERT A.
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Customer did not leave a comment.

LANA KAY B.
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Customer did not leave a comment.

hunter R.
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Excellent customer service.

Timothy M.
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Customer did not leave a comment.

JUDITH K.
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Customer did not leave a comment.

Daniel W.
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Customer did not leave a comment.

darrell M.
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Gregory R.
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Mike is excellent!!!

Kenneth S.
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Customer did not leave a comment.

Shauna B.
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I was under the impression that I qualified for a free 1 month storage but wasnt informed by representative & still havent received an email saying I can still get the storage unit. However, when I set up uhaul it informed me online???

Kirk H.
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Customer did not leave a comment.

BRENDA KNEDLER F.
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Customer did not leave a comment.

ALICE F.
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Customer did not leave a comment.

Jeff L.
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Customer did not leave a comment.

KARI MICHELLE H.
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The trailer could have been swept out before we rented it. But all in all our experience at the Great Falls location was great!!

Aubrey T.
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Customer did not leave a comment.

Robin A.
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Didn't really look like a uhaul spot.

JOHN C.
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Customer did not leave a comment.

Smoke S.
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Customer did not leave a comment.

karen W.
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Customer did not leave a comment.

Gregory T.
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Nothing.

DOUGLAS M.
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Justin Vallier at this location was the total antithesis of Mr. Dortch in Columbia Falls; very professional, personable and helpful.

Kerrie W.
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Customer did not leave a comment.

Christopher G.
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Customer did not leave a comment.

JAMES EDWARD S.
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The technician was very helpful and I was on my way out within 10 minutes.

DANIEL P.
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None, everything was fine

James E.
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Customer did not leave a comment.

BRIAN Z.
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Customer did not leave a comment.

Michelle B.
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Customer did not leave a comment.

Kari R.
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This site always seems understaffed. There tends to be a long wait time.

DOUGLAS S.
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Very good customer service. Thanks

ERNEST C.
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the mgr was extremely helpful and professional . thank s mike//

Jack P.
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There was a dolly rolling around the back of the truck that we did not want or use, there was a bag of packing blankets we did not want or use, neither had the zip ties to show that we did not want or use them. The service trying to rent a truck through the corporate account always ends up with hours being wasted standing around while uhaul employee's gets this figured out.' If I can help it, I will rent from anyone before wasting time and money dealing with uhaul.

Debbi H.
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Customer did not leave a comment.

Andrew K.
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Customer did not leave a comment.

Christopher A.
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Customer did not leave a comment.

CHARMAINE O.
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Customer did not leave a comment.

Barbara N.
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No issues. Thanks

KERRY L.
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Customer did not leave a comment.

Rachel P.
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The individual I dropped off with was very friendly and helpful! I would recommend this location to everyone! Every Uhaul location should be to this caliber, including the customer service. A+ in my book!

Catherine B. | Overall Experience |
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The staff at this facility is great and the hours and ease of access is also great. The only issue is the units don't have any interior lights so it is really hard to see your stuff, and it's not climate controlled. This makes the units kind of expensive for what you get. I've paid less than that for a unit the same size that was lit inside and climate controlled. So it's not a good value for what you pay.

CHERYL LEE N.
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I use U-haul rental trucks, van, and trailers regularly. They are the cheapest dollar wise and the equipment is superior to an6 others I have used or compared over the last 2 years! Thank you for the great service and quality product!

Adrian O. | Overall Experience |
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Customer did not leave a comment.

Connie L. | Overall Experience |
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Customer did not leave a comment.

Jay C. | Overall Experience |
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Nothing more to add

Carra D. | Overall Experience |
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Didn't know a free month of storage was available, turned out to be a blessing!

Leslie D. | First Impressions |
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Mike was very knowledgeable. answered all my questions which helped me make a decision on size of storage and truck I needed. Nice doing business with Mike and Sam. Thanks

John D. | Overall Experience |
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Excellent staff and GM, Mike.

John D. | First Impressions |
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Excellent service!! Very nice and helpful staff.

Amanda B. | Overall Experience |
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Poor experience. More could have been done by UHaul to improve this. I had equipment failures on 2/2 rentals, and lack of staff follow through on storage unit. Compensation appreciated.

Orin R. | Overall Experience |
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Sam was very helpful and accommodating. Thank you.

JASON M. | First Impressions |
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Service was excellent

Peggy B. | Reservation |
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Very nice and helpful.

Morris J. | Overall Experience |
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No lighting in rooms. Layered doors, far distance to your storage and no way to pull right up. We had a rat trap in the room. Later when we picked up our stuff we had rodent droppings and chew marks.

Matthew H. | Overall Experience |
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Terrible customer service in person and on the phone. Was told by employee that storage unit would be prorated for the month. Was not. Will not use uhaul again and encourage others to do the same.

Jennifer P. | Overall Experience |
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I actually moved out 1 to 2 days after you charged me for the full month and I could not get any kind of refund. I feel this is not right especially since I paid so much from California to Montana.

Michael L. | Overall Experience |
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best service I have ever seen bar none. thanks the folks @ U-Haul great falls MT. 405 central w.

Jennifer P. | Overall Experience |
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I ended up getting charged for my Ubox on Thursday and I ended getting my stuff out on Friday. I asked for a prorate or some kind of refund. CORPORATE says they refuse to give me some of my money.

No reviews have been submitted for this location.

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