U-Haul Moving & Storage of Great Falls West

3637 reviews

405 Central Ave W   Great Falls, MT 59404
(Just West of KFC)

(406) 761-1620

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(406) 761-1620

405 Central Ave W
Great Falls, MT 59404

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

MARGARET ANNE C. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Perfect and fast

Jonathon S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
4.0

Customer did not leave a comment.

LEE E. 
Rating:
5.0

Customer did not leave a comment.

STERLING T. 
Rating:
5.0

Customer did not leave a comment.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Dandy G.  |  Overall Experience 
Rating:
5.0

Staff are very professional and very friendly.

BELINDA GRACE P. 
Rating:
1.0

Get your computer system fixed!

VANCE B. 
Rating:
5.0

Customer did not leave a comment.

ARLO M. 
Rating:
5.0

I couldn't get the app to work for my drop off

Bradford S. 
Rating:
5.0

Great customer service and very friendly

ARTHUR W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE PHILIP D. 
Rating:
5.0

The staff were very polite and helpful. Everything was well maintained and clean, I would recommend this facility to others.

Kevin I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Aron K. 
Rating:
5.0

Great customer service!

Everan G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

YVETTE META P. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
4.0

Customer did not leave a comment.

DONNA RENEE H. 
Rating:
5.0

Customer did not leave a comment.

JERROLD G. 
Rating:
4.0

Explained issues and concerns to assistant manager about pick up experience. He took the time to acknowledge our concerns and even submitted a report to the GM of the location we picked up at and requested a partial refund on our behalf.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

JANICE D. 
Rating:
4.0

This location is good. However the 10th Avenue location in Great Falls MT is horrible. The people are rude, bossy, inconsiderate, and impossible!! I would love to have the opportunity to speak to someone from the HR department or corporate office that is in control of that branch.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

KOOPER W. 
Rating:
5.0

Great customer service and love the fact that U-haul has partnered with The Conservation Fund to pay it forward on your carbon footprint!

GARY S. 
Rating:
5.0

You charge $25 dollars if it's not swept out. The one I rented was not swept out so why would you charge people for that if your not even going to do it?

WESLEY B. 
Rating:
4.0

Customer did not leave a comment.

Justin O. 
Rating:
5.0

I noted to the worker that the windshield wipers were worn out. He said he would replace them. I wonder if you might not add a wiper and fluid check to your inspection/vehicle prep process.

LEE S. 
Rating:
3.0

Ensure employees use proper techniques for attaching safety chains. Individual attaching my trailer had a new employee with him. He told new employee you can either attach chains like they showed you in training or how my dad taught me. For the love of god make him do it the way they showed in training. (Two rental trailers in seven days same thing same employee)

Todd R. 
Rating:
5.0

I highly recommend people to go through uhaul forsure

catherine H. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

ARON K. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

The manager or owner "Mike" was SO helpful and detailed. He explained things easily and his directions were easy to understand. He made a very stressful and complex move much more simple and easy on myself and my family!! There was another gentleman that helped, he was younger and I believe his name was "Chuck". He was helpful as well in the checkout process and helping us understand what we needed to do. Great people!

MIKINZIE F. 
Rating:
5.0

Nothing! The 2 young men that helped me were great!!!

GEORGIA DREW K. 
Rating:
5.0

Customer did not leave a comment.

Duane C. 
Rating:
4.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

The lady at the Clinton pick up location sold a lock to us that did not fit the truck's rollup door. Otherwise, all went well.

Pat H. 
Rating:
4.0

When the store manager couldn't find the key for the van I was renting, it should have been a hint. Eventually he did find it and the van was just what I needed. Upon turn in, though, I was told that the bill for my 90 minute rental covering less than 15 miles was $174. The situation was resolved, but imagine my surprise! The rental was fine, but the start and the finish both had issues.

WALTER CHESTER 3 M. 
Rating:
5.0

Customer did not leave a comment.

Marlo W. 
Rating:
3.0

Reserved at $89 and ended up being billed $119. Inside trailer was clean and maintained but the exterior wouldn't give you that impression. A friend rented from another location in Great Falls and paid a $1 for a bigger trailer, felt I would have been better to cancel reservation and go to different location.

MATTHEW WILLIAM P. 
Rating:
1.0

the trailer had no jack on it. we had to lift the heavy trailer onto the ball on my truck. Not safe! If i had any trouble on the road I would have been unable to do this myself. It took my husband and the employee at Uhaul to lift it on.

Ruth M. 
Rating:
4.0

It was fine. It took awhile on pickup but there seemed to only be one person working at the time so I can't give him to much flack for that, he was doing what he could

TIMOTHY S. 
Rating:
5.0

The service was great

JOHN C. 
Rating:
3.0

Employee who checked in my equipment was having a bad day. Used foul language twice but not directed at me, was directed at another employee. Maybe he needs some time off.

Hudson P. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

Customer did not leave a comment.

BARBARA N. 
Rating:
5.0

Excellent service

MARIAN GUTZWILER P. 
Rating:
5.0

Customer did not leave a comment.

JACOB STEVENSON M. 
Rating:
5.0

Always very helpful

Connie M. 
Rating:
3.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Keep doing what you are doing

David H. 
Rating:
3.0

Customer did not leave a comment.

Nafaa D. 
Rating:
5.0

Customer did not leave a comment.

CARMEN MARIE B. 
Rating:
5.0

Customer did not leave a comment.

Troy P. 
Rating:
5.0

My movers did not show up at the store and I couldn't reach them. Chuck at the Central West location went to work helping me find movers. He was very friendly and helpful to me, and did in fact find movers for me the following day. I cannot say enough about the excellent customer service Chuck provided for me at a very stressful time. You are fortunate to have Chuck as an employee. I have not experienced customer service like this in years!

Robin L. 
Rating:
5.0

Fast and efficient!

darrell M. 
Rating:
5.0

General Manager and employee both were fantastic and made the move in experience smooth sailing. Thank you again!

Everan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micah L. 
Rating:
5.0

Mike Gaines the general manager was outstanding included his employee. Made the move in experience wonderful. Thanks for having such great employees! We enjoy doing business with Uhaul.

Everan G. 
Rating:
5.0

Customer did not leave a comment.

may M. 
Rating:
5.0

can't think of anything

Tim M. 
Rating:
4.0

Customer did not leave a comment.

Bruce N. 
Rating:
5.0

Everyone and everything was perfect

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
3.0

Poor customer care when it came to putting in the correct rental dates and location, causing the price of the truck rental in to being more. Also non management team had contacted me regarding my concerns.

kristi T. 
Rating:
4.0

Customer did not leave a comment.

lyle F. 
Rating:
5.0

Excellent customer service.

James C. 
Rating:
4.0

I was happy. Employee very helpful and know job well.

Kareem N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

LANA KAY B. 
Rating:
5.0

Excellent customer service.

hunter R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

JUDITH K. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

darrell M. 
Rating:
5.0

Mike is excellent!!!

Gregory R. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

I was under the impression that I qualified for a free 1 month storage but wasnt informed by representative & still havent received an email saying I can still get the storage unit. However, when I set up uhaul it informed me online???

Shauna B. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

BRENDA KNEDLER F. 
Rating:
5.0

Customer did not leave a comment.

ALICE F. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

The trailer could have been swept out before we rented it. But all in all our experience at the Great Falls location was great!!

KARI MICHELLE H. 
Rating:
4.0

Customer did not leave a comment.

Aubrey T. 
Rating:
3.0

Didn't really look like a uhaul spot.

Robin A. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Smoke S. 
Rating:
5.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

Nothing.

Gregory T. 
Rating:
4.0

Justin Vallier at this location was the total antithesis of Mr. Dortch in Columbia Falls; very professional, personable and helpful.

DOUGLAS M. 
Rating:
3.0

Customer did not leave a comment.

Kerrie W. 
Rating:
3.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

The technician was very helpful and I was on my way out within 10 minutes.

JAMES EDWARD S. 
Rating:
5.0

None, everything was fine

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
2.0

The staff at this facility is great and the hours and ease of access is also great. The only issue is the units don't have any interior lights so it is really hard to see your stuff, and it's not climate controlled. This makes the units kind of expensive for what you get. I've paid less than that for a unit the same size that was lit inside and climate controlled. So it's not a good value for what you pay.

Catherine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie L.  |  Overall Experience 
Rating:
5.0

Nothing more to add

Jay C.  |  Overall Experience 
Rating:
4.0

Didn't know a free month of storage was available, turned out to be a blessing!

Carra D.  |  Overall Experience 
Rating:
5.0

Mike was very knowledgeable. answered all my questions which helped me make a decision on size of storage and truck I needed. Nice doing business with Mike and Sam. Thanks

Leslie D.  |  First Impressions 
Rating:
5.0

Excellent staff and GM, Mike.

John D.  |  Overall Experience 
Rating:
5.0

Excellent service!! Very nice and helpful staff.

John D.  |  First Impressions 
Rating:
1.0

Poor experience. More could have been done by UHaul to improve this. I had equipment failures on 2/2 rentals, and lack of staff follow through on storage unit. Compensation appreciated.

Amanda B.  |  Overall Experience 
Rating:
5.0

Sam was very helpful and accommodating. Thank you.

Orin R.  |  Overall Experience 
Rating:
5.0

Service was excellent

JASON M.  |  First Impressions 
Rating:
5.0

Very nice and helpful.

Peggy B.  |  Reservation 
Rating:
1.0

No lighting in rooms. Layered doors, far distance to your storage and no way to pull right up. We had a rat trap in the room. Later when we picked up our stuff we had rodent droppings and chew marks.

Morris J.  |  Overall Experience 
Rating:
1.0

Terrible customer service in person and on the phone. Was told by employee that storage unit would be prorated for the month. Was not. Will not use uhaul again and encourage others to do the same.

Matthew H.  |  Overall Experience 
Rating:
2.0

I actually moved out 1 to 2 days after you charged me for the full month and I could not get any kind of refund. I feel this is not right especially since I paid so much from California to Montana.

Jennifer P.  |  Overall Experience 
Rating:
5.0

best service I have ever seen bar none. thanks the folks @ U-Haul great falls MT. 405 central w.

Michael L.  |  Overall Experience 
Rating:
3.0

I ended up getting charged for my Ubox on Thursday and I ended getting my stuff out on Friday. I asked for a prorate or some kind of refund. CORPORATE says they refuse to give me some of my money.

Jennifer P.  |  Overall Experience 
No reviews have been submitted for this location.

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