Customer Reviews for U-Haul Moving & Storage of Greater Miami

Rating:

5.0

I've had storage at this facility since 2021. Used their trucks, vans, etc a few times. Upon entering into contract for my storage rental, I found the staff to be pleasant and always compassionate. Taking pride in serving each customer and going above expectations to help any way they can. It's makes all the difference when you're doing business with an establishment that puts the customer first. it makes you become a repeat customer based on them showing they appreciate your business.

Rating:

1.0

Ni explican pien ala hora de agarrar el carro y después le sacan un moton de dinero a uno

Rating:

1.0

When you rent equipment, be sure to check the status and the correct conditions

Rating:

5.0

Great service and nice workers

Rating:

3.0

Improve your self service portal and the system. It was a nightmare to use the application at 9PM to pick up the truck. Then, when finally all the verifications has been completed, I was unable to take the truck because it was blocked by a vehicle returned by other customer. Selfserviced returned also didn't work. It was asking to complete a captcha, even though it wasn't displaying. I tried different browsers on an iphone without a success.

Rating:

3.0

Better service, associates seem like they could care less. Truck low tire light was on, and check engine light. Driver Door didn't close properly. Also don't give a truck almost on empty!!!

Rating:

4.0

Location is to far down town and in a bad part of town. It is to hard to get in and out of.

Rating:

1.0

After getting a receipt for 122.39 I was recharged 49.90 ????

Rating:

5.0

Everything was great!!!!

Rating:

2.0

I had reserved a Cargo Van for my move. When I got to the store, there was no Van or PickUp available. To be fair, they rented me a 15ft truck for the same price, but it was big for the space I had to park, and it was not convenient. If there is a reservation, please have the equipment available.

Rating:

5.0

Drop off was awesome, fast and effective.

Rating:

1.0

I was rushed through the process and then I got double banged. This felt very dishonest. Please be clear about pricing and charts.

Rating:

5.0

Only one person filling out the forms, might consider another person as had to wait about 45 minutes, perhaps I'm just a spoiled American cause if in any other country I'd be lucky to get a truck. Over all I'd use you guys in a heartbeat, thanks.

Rating:

5.0

They were great

Rating:

5.0

Excelente atención al cliente , puntuales y súper eficiente en la entrega y recepción de los camiones

Rating:

2.0

I used express check in. Got email telling me to check in at the location. Got to the location and it wants things like my passport, lease agreement, utility bills - THINGS TO TELL ME BEFORE I GET TO THE LOCATION. After 15 min dealing with that, told to go to the side of the cashier area and tell someone working that you're there to pick up keys. So I go inside and do that. But instead of getting helped, I have a young Latin guy see me, walk over to where I'm standing, look directly in my eyes and bring out his cell phone and begin playing a game on it in front of me. Literally he walked at least 30 feet to be within a foot and a half of me so he could mane it lol He doesn't offer to help and ignores me completely. Now I'm white so this is standard procedure from Latinos in Miami. Then I go to the other side of the counter, a young Latina lady, helping another customer in Spanish looks at me chuckles as if she thinks it's funny that I've been waiting and asked if I was the person checking in for Xpress checkin. She laughs more after I say yes, then hands me the keys and I walk away. No thank you no nothing. The young Latin guy that I returned the truck to was fantastic. Fast, friendly and attentive. The rest of the crew could benefit from watching him interact with customers. Add uhaul to the list of companies that turns a blind eye to the racism happening in their stores and under their noses - racism against any one that's not Latino and specifically Cuban. For some reason, you allow this to happen unchecked probably because to you, it's only racism if the protagonist is a white person. I've been harassed or treated poorly by employees of Winn Dixie, CVS and now uhaul and your response will be the same - silence. Silence because you're too busy being woke to give a damn or to admit it's happening Wake the hell up.

Rating:

5.0

Good

Rating:

5.0

Rented 4 U-Hauls this week, great service

Rating:

4.0

The staff was extremely positive and professional. Thanks to Jennifer who helped us at the counter.. She was super patient and has a great attitude..

Rating:

5.0

Excellent customer service, showing kindness, respect and paying attention to the customer's needs and offering help or recommendations to solve. I recommend this branch 100%.

Rating:

1.0

I would like a refund on the $42 charge for a moving dolly on my invoice, I did not request nor was I informed of the charge for the dolly prior to rental.

Rating:

3.0

Everything was pretty much on point, service and attention were nice. Ortiz in front desk was really attentive and knows what she is doing. Made it very easy. Shout out!

Rating:

5.0

Awesome and professional, the staff are friendly and efficient!

Rating:

4.0

Hi 👋 All was perfect until my return when I was threatened with a $25 cleaning fee if I did not fold my 12 blankets neatly. So, while I folded blankets, the staff watched & two of them pointed out the sticker in the van that warms of $25 fee if vehicle is not clean. This vehicle was immaculate. Only the blankets were not folders. I suggested to staff: The sticker does not clearly define folding blankets and (if it doe's somewhere in fine print in the contract), as it was suggested to me) they should warn customers who do rent blankets during pickup process.

Rating:

3.0

There are a few things that need to be worked on. I had a TERRIBLE experience (when I picked up the van) and a PHENOMENAL experience (when I returned it) The lady that works there in the morning is EXTREMELY RUDE (middle age cuban lady, I believe her name was Virgen or Virginia). The parking is huge, yet the lady made me park my car outside and I had to pay meter parking because she wouldn't allow me to park in the Uhaul parking lot (ANYONE would assume, since I'm renting a VAN, that they would allow me to park my car in the space where the van was parked, but NO!... I had to park outside and spend another $15 in parking) The only reason I gave a 3 star rating (NOT A -73 "MINUS SEVENTY THREE" STAR RATING) and I would recommend this place is because the Puertorican girl that took care of me when I returned the van. She was EXTREMELY helpful, kind, and overall a PHENOMENAL employee. Being a business owner, that is the type of employee I look for when I'm hiring (I own a hotel), and that is the type of employees you need to hire. I will consider returning to this Uhaul location with the hopes of being taken care of by the Puertorican girl, and NEVER have to interact with the RUDE and DISRESPECTFUL cuban lady. The Van was in immaculate condition.

Rating:

5.0

No very much for now.

Rating:

5.0

The agent was very helpful, kind and friendly

Rating:

4.0

Didn't like the attitude of first person. Second Person was understanding. But the info delivered was different from Orlando info.

Rating:

5.0

To be honest! Best U-Haul location I have ever delt with, I'm a chief logistics officer, I have a fleet of 45 trucks and need to use U-Haul a lot when my truck are in for repair or we have extra work. I deal wkth 16 states and rent about 112 U-Haul yearly. Best customer service And parking structure Thank you for helping me out

Rating:

1.0

1) this U-Haul is advertised as climate controlled. READ THE FINE PRINT. Only the 1st floor is climate controlled and I was told there is never any availability there. 2) Dark and smells. It is only February and it's very damp and humid, can't imagine our summer months. 3) Went to put a few more boxes in, the one and only elevator was broken so I planned to move my things out asap. 4) 2 weeks later, I come in, rent a truck and have my Moving Help scheduled and waiting outside when I head to storage to find out that the elevator is broken again. I go back into the store and was met by really bad attitude by U-Haul employee when I complained and said I wanted a refund for the truck rental because I can't load the truck due to the elevator not working. I had told the guy doing the truck rental that I was emptying out my storage and he rented me the truck anyways and didnt say anything about the elevator. *** I could go on but it was an extremely horrible expetience at this U-Haul

Rating:

4.0

Lady on counter serving wasn't very customer friendly. Other than that a good level of service was delivered.

Rating:

4.0

Good experience overall, did self check in and forgot that I ordered a furniture dolly and it was not in the truck. Also the first truck I was given had tire pressure issues and check engine light was on. Staff were great, very helpful. Shoutout to Kidanys and Jennifer for their help and going above and beyond

Rating:

2.0

Truck was old, the latch where the rear door attaches to was soo rusted it broke off. Uhaul is trying to charge me for the damage when it was rusted and broke during normal use. I have picture of how rusted the latch was.

Rating:

5.0

Guy At Front Desk Deserves A Raise! very Welcoming

Rating:

5.0

La verdad es mi primera vez. Que ocupó el servicio y me pareció. Exelente. Felicidad

Rating:

4.0

Everything was fine except the fact that I was waiting in front of an uhaul agent who was available. She was looking the screen of her phone. I would've appreciated she would've told me she was going to be with me in a few minutes.

Rating:

5.0

The service is already excellent.

Rating:

1.0

Representative did not take time to explain 1/4 tank $30 surcharge rule, or any breakdown of the service for that matter. Lack of communication and breakdown of total cost lead to very frustrating, or lack of, customer service

Rating:

1.0

Employees on phones playing video games. Gave me wrong truck. Gas was not correct. Cursing at people. Horrible.

Rating:

5.0

Friendly and courteous service.

Rating:

1.0

homeless living in the building I had to move my belonging a day leather because they were following and watching us while we put our stuff in the storage, costing me hundreds of $ + aggravation

Rating:

3.0

It’s what you expect for a storage unit downtown. There is no AC units. Roaches everywhere. The doors for the stairs and fire escape are wide open, not locked so homeless people are coming in and out. However they are friendly and helpful homeless people so I’m not complaining. The unit size is deceiving,, the ceiling is the “10 feet “ or whatever so .. unless you plan on stacking everything 10 feet high you’ll need a big unit. Besides that, it did the job for my needs of 2 months.

Rating:

3.0

The minute I turned on the track the RR low air in tire came on. I had to beg for someone to check the tires. Thankfully it was a short trip because on my way back the light came on again. I hope they fix it before renting it again.

Rating:

5.0

Rayna was so pleasant and so helpful. Great experience with storing my stuff.

Rating:

5.0

Do not recommend using the app because it does not work at all The rest of the experience was great, the store location has a good team.

Rating:

5.0

Excellent customer service skills and operation. Vehicle clean and ready to go in excellent condition.

Rating:

5.0

Speedy customer service, well run operation. Good value. I'm happy

Rating:

3.0

Elevator was broken for 5th floor. Its been 3 times i go and the elevator was broken. Also there are people living in the facilities. I do not have any valuables but come on

Rating:

1.0

There were clerical errors on my account I was charged 30.00 for fuel even though I added fuel over the required level before dropping off the truck in main Miami location. The clerk erroneously debited 30.00 more dollars from my credit card. This is unacceptable I never got a response.

Rating:

5.0

No complaints

Rating:

5.0

Super!!

Rating:

1.0

Stop Lying and putting false fees on people's account I heard this isn't the first time you guys do this.

Rating:

5.0

Great customer service

Rating:

4.0

Clean the truck bed

Rating:

5.0

Excellent service

Rating:

1.0

Poor quality, Product being shown did not meet expectations. Some of the employees unable to meet quality standards and lack of essential communication skills.

Rating:

3.0

Did not like the deals that were hidden not happy for the price paid

Rating:

4.0

much money dor miles

Rating:

3.0

the good thing about it was the truck was comfortable and easy drive. the woman that took my order in the window basically was the rudest person because she was just directing me to do everything though a link but never had an eye contact and smile - I have to say good morning twice order for her to reply back. the guys outside were very help full and one who game the instructions what to do to verify the next steps and the one who received my truck was very friend and respectful. customer service is a key to any business - it is the first impression on any business. I trust that your company pay close attention on how to make feel a customer at its arrival to the store. thank you! LIzRoman

Rating:

2.0

The people at the desks were not very helpful in terms of any questions I had even tho it was about the online reservation. More like very defensive like I’m asking questions to be difficult on purpose. Not a good experience when they are rude and argumentative and feel slighted or attacked over the tiniest thing and it’s their job to help me understand how things work. They were eager to escalate to an argument which was very unprofessional. You can tell they hate their job and the people that come in here.

Rating:

5.0

I was charged for another full day that was different that what I have been tol.d

Rating:

2.0

The staff (especially a gentleman) was always on their phone everytime I went in to ask him something is if I was bothering him! Not friendly at all or helpful! There was also homeless people going in and out and I did not feel safe! I also voiced it no one came! It was dirty and it smelled like a urinal! Also the wait time at the reception was horrible

Rating:

2.0

My clothes were damaged. Staff was often rude.

Rating:

2.0

Tenia almacenado un tv LG de 65 ", el cuál sin explicación al traerlo a mi casa está roto de su pantalla, no explico cómo sucedió esto si yo fui cuidadoso con el tv, al conectar y encender el tv su pantalla estaba quebrada no me explico que paso .

Rating:

3.0

Vergon was super helpful and accommodating. The other two a female & male were the total opposite.( They both were not helpful and extremely rude to more than one customer. The elevator was out of service; which they couldn’t not control but their attitudes could have made a huge difference

Rating:

5.0

La atención y asesoramiento fue excelente Muy amables los empleados

Rating:

5.0

There was a very cute, petite, hispanic, female employee working a few times I was there who also helped me close my account. I couldn't help but notice she would go above and beyond for not just myself, but everyone she came in contact with. She presented a very friendly, helpful and professional demeanor every time I was there, which made me want to keep my unit despite having no use for it anymore. I don't recall her name, but she was amazing and should get a promotion!

Rating:

5.0

The manager Hector is the greatest and his staff is fantastic :-) Reyna is the best, Jennifer, Jimmy and all are very accommodating and helpful!!

Rating:

5.0

Everyone was super helpful, kind, and great communication with the costumers!

Rating:

1.0

If you don’t speak Spanish then you get nothing but attitude at the counter.

Rating:

2.0

It took me over 45 minutes to sign for my storage unit and after driving from North Carolina and having made my reservation 4 days earlier they didn’t have my unit available. The solution was to give me another unit that was smaller and ended up not being able to fit all of my stuff. Once I finally got a unit which was now on the 7th. Floor vice the first I was promised the elevator was down for maintenance. It was a routine maintenance they decided to do in the middle of the day instead of waiting until hours when customers weren’t coming in and out needing it. I had to move meetings and extend time blocks because of all of the above mismanagement and even more frustrating couldn’t store all the stuff I had driven states down to put away for my military move. Very upset and unsatisfactory.

Rating:

4.0

It is oppressively hot inside the storage building.

Rating:

1.0

Lets start with the unit location (which no one explain to you how uncomfortable could it be), unit was over another unit and my couch (which is not huge at all) couldn't fit in the hallway (not on the storage unit that it was super difficult to get in), I tried to talk with a girl there super rude because she was on a call and she didn't have time for a customer. Elevator will start closing and making noises after the first 2 mnts (because everyone knows you go to a storage and pay 150 dlrs just to keep 2 box and go). The same rude girl from before when I ask her if I could change units because we didn't fit on the sh..t they gave me she told me they didn't have any (which it wasn't true and we had to go back to get another real answer and she didn't even know how to charge us correctly, but of course they did). We took double time doing this in the storage that what we spend from my apartment (in an 11 floor) to the elevator and then to the truck and all that time with everything in the elevator because there is only 1 elevator and we didn't have space to go or to put things. Awful service (specially the women), horrible storage locations, not friendly elevator and extremely frustrated experience.

Rating:

5.0

Asesores muy profesionales , con gran disposición para servir y atender siempre encontrando la mejor y más conveniente solución .

Rating:

5.0

Easy process. No disappointments!

Rating:

1.0

Llegue y en el paraueadero estaba un descontrol la gente gritaba alegaba los carros se chocaban unos a otros, cuando busque mi unidad habia un senor durmiendo afuera en una silla, cuando abri la mia tenia 8 cucharachas fue horrible no deje mis cosas alli sali y me fui a buscar otro storage (extra space storage) aterrorizado quede

Rating:

5.0

Excellent experience. I canceled this storage because I found another storage facility which was located directly across the street from my new apartment in Miami, Florida.

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

Had trouble with other U-Haul storage locations. These guys were great and very supportive. Got us set up in very short order even at the end of the day on a Sunday.

Rating:

1.0

The light in my unit didn’t work. The floor wasn’t clean. On the day I was clearing my unit out I accidentally left a few things behind in the hallway. The following day I came by & the staff had thrown it in the dumpster and destroyed it. No attempt to check the cameras & reach out to who left it behind. The staff here does the bare minimum & is not very helpful.

Rating:

1.0

I wasn't able to access my storage and had to wait until the next day. Even after already paying.

Rating:

5.0

So friendly the workers especially jenifer

Rating:

1.0

the storage unit I received was inconvenient to put my stuff in and the unit states it’s for a studio apartment, however I can’t even fit my bed. I would like to get another unit

Rating:

5.0

There was a homeless guy hanging out on the 5th floor. I reported it to staff and they escorted him out.

Rating:

1.0

First, the size demensions I confirmed were not what I got,, and the website does not explain about having to use a ladders steps to access your unit.. After this deception, the girl that changed my unit after looking at a few units. Was super Lazy, rude, and would not detach from her phone to give me instructions. I had to return 4 times. Once for the code, once to figure out I had to use it for both doors just to find out I needed a card to do this, plus, was never given a lock...the van I rented did not have a dolly so I had to go searching for one and get the ok to take it...this burned up about 2 hours of my rental time. As I was finally moving in there was a huge rat trap in my unit which makes me very nervious of having my belongings infested.. there was a strong scent of Marijuana on my floor and 2 unit with people bathing and sleeping in the units like a hotel. One guy even had an extention cord going to his unit and closed himself inside.

Rating:

5.0

The staff went above and beyond and were so much fun and helpful!!

Rating:

5.0

I received awesome dedicated customer service from ALL employees! They all showed dedication to a job well done! Promptly offering any advise and answers to my questions with a smile! I really appreciated their concern to provide me with the best options for my move! All staff were kind, friendly and customer service driven! Glad I chose this location! I watched as they serviced other customers prior to serving me, and they were definitely on their job providing the best service and the best options for each individuals needs! Thanks guys! Keep up the great work!

Rating:

1.0

Water damage inside my storage unit along with a cockroaches infestation.... lost many valuable items due to the water damage and end up with cockroaches IN MY HOUSE!!! So, you pay Uhaul to store your belongings get back home with spoiled stuff and a bunch of cockroaches inside the boxes! FANTASTIC STORAGE SERVICE U-HAUL!!!!!!!!!! Now I have to deal with our insurance company who does not want to pay me!!

Rating:

5.0

front desk lady jennifer was excellent

Rating:

1.0

You have rodent problems and the facility conditions are terrible

Rating:

5.0

The in store staff was extremely helpful, the gentleman who made my truck contrac Jose Alvarez and the young lady who made my storage contract Jazmin Beltran Gomez both made it not only quick and easy for me but were well versed in the job and were very courteous. There was two other young ladies present behind the counter who also interacted with me and were very helpful and nice. Everybody was smiling and the overall energy in the store was pleasant.

Rating:

1.0

Horrible!! No A/C like advertised. As soon as I opened the storage unit, there were 2 big cockroaches to greet me. The floor was dirty and placing my couch there scratched the Italian leather on it, not to mention the roaches that enjoyed it. The most Disgusting thing ever. It’s a sauna in there. I wouldn’t recommend this place to my enemy. 👎🏼👎🏼. If I had more hands I would give it 10 thumbs down!

Rating:

2.0

old hot humid miserable

Rating:

1.0

Worst experience ever

Rating:

5.0

BUT I LEFT MY KEYS AND DAT U-HAUL I RENTED CAN SOMEONE HELP ME OUT WITH DAT PLEASE CAUSE I DONT HAVE THEM

Rating:

3.0

Customer Service has diminished greatly. As a customer, I feel like a burden to the current employees.

Rating:

1.0

Was never able to get an access code, Rep with very bad atitude

Rating:

2.0

My unit was with a tag outside saying it needs cleaning but as I has rush and I need it to put my stuff in storage. I have pictures of the cleaning tag if is requested. But everything else is really good.

Rating:

3.0

Overall I’m satisfied. I had to store my stuff for one week. I paid for a month however. There were two guys pretty much “living” in one of the units on the floor where I was assigned. I felt nervous initially as there was a guy using a step ladder blocking the way and was rude about letting me get by to my unit on the day I was moving my stuff in. I assume these were paying customers so I didn’t make a fuss but it was weird. No issues with the facility or unit I was assigned.

Rating:

4.0

Very kind and helpful team.

Rating:

2.0

I am now aware now that Miami is 85% Spanish. The storage in Miami wasn’t climate control. Climate control should be mandatory in all of Miami units. The staff knew only Spanish. They need interpretations or hire someone native that speak English. Jacksonville was okay. I had to call corporate to fully comprehend my reservations. 3 locations were not able to explain anything to me . I know things are hectic for everyone, just letting UHaul know things can be rectified. We used UHAUL in the last at least 8 times before this reservation.

Rating:

3.0

The building should be maintained, it has a lot of humidity and bad odor. The building has some floating issues especially in the entrance at the load/unload area. In addition the structure itself is dark which leads to an unsecure feeling.

Rating:

2.0

There was a rat trap and a live cockroach in my unit. The rat trap I can live with. It indicates there are rats in the building, but at least you're doing something to deal with it. The live cockroach seemed like more of a problem. When I asked staff about this, one person didn't know what to do and the other person suggested I get a roach bomb. I don't have a car so I walked to the nearest CVS, but they had no cockroach killer materials. I'm pretty concerned my clothes and other items will be infested with roaches when I return.

Rating:

2.0

Majority of workers were incompetent (some knew what they were doing) Staff emptied out my storage unit and items are missing

Rating:

3.0

Elevator was constantly broken

Rating:

1.0

No one knew which unit would fit a Queen bed

Rating:

5.0

I'm happy services

Rating:

3.0

Cuando empezamos a rentar la bodega no tenían buen mantenimiento de hecho tuvimos que poner veneno y trampas porque había muchas cucharachas y caca de ratón, pero este año se notó un cambio en las instalaciones ya tienen más control, están más limpias se nota que están arreglando las instalaciones, sugerencia poner más aire porque si se siente mucho calor, agradezco el tiempo que arrendamos con ustedes, ojalá sigan con las mejoras porque si se ha notado el cambio, gracias

Rating:

5.0

Thank you for the good experience

Rating:

5.0

Fueron super amables .gracias x todo

Rating:

5.0

Thank you for everything! The customer service is very good ! Super recommend