Customer Reviews for U-Haul Moving & Storage of Greater Miami

4595 reviews

1000 NE 1st Ave   Miami, FL 33132
(Downtown)

(305) 358-9291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 358-9291

1000 NE 1st Ave
Miami, FL 33132
(Downtown)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was excellent from start to finish. The rental was in my possession within 10 minutes. Very efficient.

CHRISTOPHER A. 
Rating:
2.0

Customer did not leave a comment.

BORIS M. 
Rating:
3.0

It's a good thing I'm not rating the first drop off location I was sent to. Not only was it 20 miles away but it was probably in one of the worst part of town of Miami. Not a good experience at all! I spent more time trying to return the U-Haul then I did loading and unloading the 20 foot U-Haul.

Claudia C. 
Rating:
5.0

Customer did not leave a comment.

JOSSIE C. 
Rating:
5.0

Great customer service.

GERARDO G. 
Rating:
1.0

Everything was good. However, I was overcharged for the gas amount. I returned the truck and my total trip mileage was less than 4 miles. I have been charged over 11$ for gas. In the contract, it is stated that I would pay 4.25$ per gallon. Not 11$ per gallon.

UROS A. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN G. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
4.0

good for last min booking- made sure they got the job done quickly!

Leslie W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

TANYA E. 
Rating:
5.0

The only negative was that the inside of the windshield was really dirty. Also, maybe warn customers that there might not be a place to park their while they rent a uhaul truck. Otherwise, great experience.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS B. 
Rating:
5.0

They are very informative and pleasant

Julio C. 
Rating:
5.0

Customer did not leave a comment.

NATHALIE B. 
Rating:
5.0

Every ting was wonderful exzellente

clive C. 
Rating:
1.0

I filled out all the info online before picking up. I went to pick up and had to fill it out again. Then we still had to go inside to get the key and there were three people in line ahead of us to see the one clerk. I told her I registered already, she just said okay and we waited. We go the key, but our truck was blocked by another truck, so we had to wait for someone to move it. Not efficient and I would not rent from this location again..

Jorge C. 
Rating:
5.0

Nothing. The staff was extremely helpful and nice. This will be my go to Uhaul from now on

Nicholas P. 
Rating:
5.0

Our service was excellent. Staff was friendly and efficient, and the vehicle was clean and in good condition .

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Thanks

Jaynel D. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos H. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Perfect! Thank you thank you thank you

ROBERTO D. 
Rating:
5.0

This location made drop off a breeze except for the fact that I had received a call to drop it off at another location. I had tried 2 locations, but there was no visible drop off so I dropped it off at this location anyway. Honestly, uhaul killed me with all the running around. Way too inconvenient. I really hope never to use your company again.

NICOLE V. 
Rating:
5.0

Customer did not leave a comment.

elizabeth S. 
Rating:
3.0

The windshield (washer) did not have water. I traveled to Orlando at night and was unable to clean the windshield. When I returned the Van I mentioned this to the rep and asked for a discount. He laugh at my face. Very unprofessional.

MARIA P. 
Rating:
2.0

The Morning front desk is not helpful at all busy on her phone

EDGAR C. 
Rating:
1.0

The manager and the 2 Latin girls at the front desk provide horrific customer service. How can they even be allowed to work there. When you ask for a specific equipment, they blow you off and laugh at you. They don't even look for it but make you walk out and look yourself. They also chit chat for hours before actually paying attention to the client. The waiting lines are completely retarded. You must be prepared to at least waist 30 min of your morning to just get your vehicle, yet alone the return which is worst or as bad. Unfortunately it's the closest location to me and no other real option to get to another U-Haul. Please those women at the front desk need to be completely changed.

CHRISTIAN I. 
Rating:
5.0

👍

KARY B. 
Rating:
4.0

Customer did not leave a comment.

BERTRAND E. 
Rating:
5.0

Customer did not leave a comment.

JECSAN F. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

YELAINE C. 
Rating:
5.0

Customer did not leave a comment.

ADELAIDA R. 
Rating:
5.0

Customer did not leave a comment.

MARCELO S. 
Rating:
1.0

Stop charging excessive gas refuel fees it coated me 50$ for shit

Khambrel D. 
Rating:
5.0

Customer did not leave a comment.

TOMAS D. 
Rating:
5.0

Customer did not leave a comment.

ALEXEY K. 
Rating:
5.0

Customer did not leave a comment.

ANA M. 
Rating:
5.0

Do not charge so much for the gasoline when the customer forgets to bring back the vehicle without the gas

MAYRA Y. 
Rating:
5.0

Customer did not leave a comment.

ELIAN R. 
Rating:
5.0

Customer did not leave a comment.

JEAN L. 
Rating:
5.0

Customer did not leave a comment.

HILAL B. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Nothing. It was a smooth process.

JEANETTE S. 
Rating:
5.0

Give Jennifer a raise.. she was absolutely amazing

David D. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
5.0

Excellent experience.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
5.0

Hello I paid 64 and the total of the invoice is 55 they did not return anything to me.

KLEBER B. 
Rating:
5.0

Manager is very good

ELITE K. 
Rating:
5.0

Customer did not leave a comment.

DENIS S. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel B. 
Rating:
1.0

Eventhough I reserve ahead if time, Truck was delivered almost empty and was forced to take it with the condition to bring it with 1/4. Outrageous. Terrible customer service. Had to accept since I had everything coordinated due the move and could not re-schedule.

JURGEN W. 
Rating:
4.0

Staff very friendly and helpful.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Toyosi S. 
Rating:
5.0

Very nice employee, and welcoming.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO D. 
Rating:
4.0

I rented the 15' truck to move from Miami to South Carolina and the air conditioning didn't work and it was very hot to Drive for 9 hours without air conditioning. I paid around $1500.00 for the UHALL TRUCK and I don't feel right I PAID THAT AMOUNT AND NOT HAVE AC!!! This is very upsetting!!

ELIZABETH L. 
Rating:
4.0

Customer did not leave a comment.

KARINAMORAYMA M. 
Rating:
4.0

Customer did not leave a comment.

Amaury M. 
Rating:
5.0

Customer did not leave a comment.

Armando P. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA H. 
Rating:
5.0

Customer did not leave a comment.

RALPH P. 
Rating:
4.0

Customer service while picking up the van was very rude, the people behind the counter were talking about us in Spanish and making rude remarks. My card was then charged twice and I was given the run around on why it happened. Only positive experience was dropping off the van the young man that helped us was pleasant to deal with.

SHAQUILAH B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
2.0

The plastic over vehicle gouges was so clouded from age I couldn't safely see the controls. Could barely see gas gage and therefore though I put back what I used. Was very angry to be charged a 30 fee on top of the added $15 fpr gas. Will not use uhaul any more. The clerk told me about paying $4 per gallon but said nothing about the $30 fee.

JOSHUA W. 
Rating:
4.0

The staff is friendly and helpful. However the truck has a mechanical problem with the starter which resulted in wasting time and inconvenience.

Jose C. 
Rating:
5.0

Keep on doing what you are doing. It looks good!!! Thank you, and have a wonderful day Roy

ROY D. 
Rating:
5.0

great service always at this location. highly recommend

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

jamal M. 
Rating:
5.0

All good, easy and quick

Pablo M. 
Rating:
1.0

Truck was dirty, for the second time no gas , price was fixed, now you guys over charged my account, These people are no serious, Check my receipt

Leonardo T. 
Rating:
3.0

Customer did not leave a comment.

MONIKAELISABET M. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO P. 
Rating:
5.0

The staff was friendly, professional, and understanding.

ramon F. 
Rating:
5.0

really nice staff! thank you

VALERIE C. 
Rating:
5.0

The staff was very friendly and helpful. Thank you U-Haul for always providing 5 ***** Star service!!!!!

George M.  |  First Impressions 
Rating:
4.0

The uHaul rental I got to drive for a week had a malfunctioning ignition key, a non-functioning A/C unit during one of the hottest week's in Miami and a trunk light that would not stay on more than 1 minute. I would like to get my money back entirely for this rental.

GIANCARLO F. 
Rating:
4.0

Customer did not leave a comment.

DERRICK C. 
Rating:
4.0

Customer did not leave a comment.

Chris F.  |  Overall Experience 
Rating:
4.0

Really great customer service and good experience. I used them 2 times in 4 months and both times went seamlessly.

NIALLR O. 
Rating:
5.0

I pulled in to return the truck and Jimmy came over and had me checked out in minutes. What a friendly and caring employee.

Robert B. 
Rating:
1.0

Best thing you can do , Educates those Employees, The Worst the one outside, the ones that bring the trucks , No nice guys

LEONARDO T. 
Rating:
1.0

We were given a truck with less than 1/4 tank of gas and when we returned It the same way, we were charged $20

Joseph B. 
Rating:
1.0

Bad and por service! The employee receiving the truck Was even wearing a mask giving me and my Wife in a dangerus situation. Beside that realized one day after than they charge me an extra cost of damages that was not from our part and once i returned they truck no damages appeared. In gonna for sure complain this situation and please dont rent anybking of vehicle frow them because you gonna receive riducilous and not true extra costs

Francesca P. 
Rating:
5.0

Customer did not leave a comment.

Gian A. 
Rating:
4.0

Byron and all the staff are extremely kind and helpful!! I will definitely recommend this location. Thank you.

Dillon D.  |  Overall Experience 
Rating:
4.0

Better way to return on app

PEDRO C. 
Rating:
5.0

Customer did not leave a comment.

GERARDO L. 
Rating:
4.0

Used this location probably 6 times past few years. The lady in front has a horrible attitude. Past 3 times either with a friend or myself she was extremely unpleasant.

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

ICAT L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
3.0

When I picked up the car the car was dirty, didn't feel comfortable driving it. The truck itself felt like it had 600K not 60K miles ....

VYACHESLAV L. 
Rating:
2.0

24/7 service is horrible

MIGUEL G. 
Rating:
5.0

The scheduled staff at this location were great!

Luis D. 
Rating:
5.0

Great experience renting UHaul on a rainy day. Thank you

Lisa B. 
Rating:
3.0

Interior was not clean, the bed of the pick up with rest of debris and tile. Have a broom handy to clean the bed and windows and doors in the interior should be clean.

HUMBERTO M. 
Rating:
5.0

Customer did not leave a comment.

DANIELA F. 
Rating:
5.0

Excellent service over all. Pricing on miscellaneous supplies to expensive like boxes and etc

PABLO S. 
Rating:
5.0

A friendly and patient gentleman unhooked my trailer. Thank you!

Karen O. 
Rating:
4.0

Customer did not leave a comment.

johana r.  |  First Impressions 
Rating:
5.0

The stuff who helped was WAY above and beyond. Not sure of their names, but I hope their somehow identifiable and recognized by this survey. TOP LINERS!

ADRIANA Q.  |  First Impressions 
Rating:
1.0

I am not going to rent nothing with you guys

NOY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAI S.  |  Overall Experience 
Rating:
1.0

Worst Facility in Miami. The elevator doesn’t work, they charge you for everything, they don’t care if they rent a truck with an amount of gas they still charge you a hundreds of dollars for a truck.

Oscar H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLAS B.  |  First Impressions 
Rating:
2.0

That facility is awful! Highly inconvenient and unsafe! I wouldn’t recommend that place to an enemy much less a friend. I gave them a “Below Average” because the workers are nice but they could never problem solve. The elevator is always broken, not just this year when they upgraded. What’s the point of a storage facility where you can’t get to your stuff? The last approximately 5 months I’ve had to walk up 5 flights of freight stairs and walk through dark hallways where often times I’m encountering vagrants. At one point a couple years ago the elevator was broken I asked that an employee escort me stairs because yet again the elevator was broken and they refused due to their own safety too. Nice staff but awful facility.

PIERRELA J.  |  Overall Experience 
Rating:
1.0

Is the worst facility that I have used, dirty, full of roaches, hot, elevator first was extremely slow and it has not work for the pass three month. I need it to get my belongings on the seventh floor I had to use the stairs and was not able to move because the elevator was not working Few months ago I put a claim for items that were stollen and when I asked to see the film to see what happened I was told there was no security film. I consider this to be a major problem due to the fact that if anything happens to anyone there is no security cameras according to the office. I lost over $2500. worth of items including my diving equipment, coats, cloth..... and have no way to prove it.

margarita m.  |  Overall Experience 
Rating:
4.0

Some times we cannot enter in our client web. site with the codes.

AF SELECTION CORP. A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET J.  |  First Impressions 
Rating:
4.0

Muy bien todo ✅

jairo g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorelei V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc Z.  |  Overall Experience 
Rating:
2.0

I have paid this storage for a year. Hired a moving truck and crew to put some more items and pick up some of what I had there and found that the elevator wasnt working. Couldnt get my furniture out plus, I couldnt put the new stuff in this storage. Wasted a lot of time of the movers who charge hourly and had go to a new storage. They had to come back yesterday to get the resf of what I have in the storage get it down by the stairs with several movers in order to put everything on the same storage. I have been calling, texting, leaving messages and havent been able to talk to Hector the manager. I left my number, email and no reply. This issue cost me a lot of money which I need uhaul to reimburse.

Oscar V.  |  Overall Experience 
Rating:
5.0

The service here was excellent. I’m HUGE on customer service and the people here delivered. Definitely want to recognize Tita (I hope that was her name). She truly went up and bring to help me, super friendly, funny, and does her job effortlessly. Overall, the ladies here kick a**. All were so humble and approachable.

Kenneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gisela r.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

IAN k.  |  Overall Experience 
Rating:
5.0

I have to move so fast , all the staff helps me a lot ! Super kind!! ❤️

Florencia Q.  |  First Impressions 
Rating:
5.0

Excellent customer service the gentleman who assisted me was very helpful and polite. I think his name was Rolando ( he has been working there for many years and he has helped me in the past. 5 star service from him!

Marc Z.  |  First Impressions 
Rating:
1.0

I had a terrible experience with this facility. I got stuck in the elevator for 30 mins with half of my things. Finally we got out, but my things stayed at the elevator for 5 days, until they fix it. I had to leave the rest of my things in the moving truck and hire new people for the unloading when elevator was fixed. I reserved my storage on the 7th floor, without letting me know that was burned a year ago and you still can breath the smoke in the floor. I needed to use a face mask every time I visit the storage. The unit was full of roaches, when I move out of the unit, it was infected of dead roaches. The place is disgusting, hot (not air conditioning) and dangerous due to the smoke. They I only stayed 2 months, and never got any discount or consideration after all I went through. It was the worst storage experience I ever had. The storage closes at 7pm, but there are access through the outside stairs leading to the floors, where homeless people come to stay for the night. Very dangerous. I don´t recommend this location to anybody. It was a nightmare for me dealing with the elevator, that breaks all the time according to people going there.

OLGA P.  |  Overall Experience 
Rating:
3.0

While I would recommend this facility for renting Uhaul trucks, I would not recommend it for storage. It appears to have a mouse problem and I worry that our mattress will be attacked by mice. Also there are homeless people wandering in and using the elevators to hang out in the upper storage floors They carry food which attracts mice. .

Chris F.  |  First Impressions 
Rating:
1.0

I had my unit with you for over 4 years, through the fire and all the damage to my belongings. Then to the roaches and rats all over my things that are now ruined. I will be making formal complaint.

DEBRA D.  |  Overall Experience 
Rating:
5.0

Great customer service

Julio B.  |  First Impressions 
Rating:
5.0

Very nice and professional.

Cristian S.  |  First Impressions 
Rating:
5.0

VERY NICE PEOPLE

carlos l.  |  First Impressions 
Rating:
1.0

The desk staff was completely unprofessional, lacked tact and was not service focused. One lady was jumping in and out of her seat hugging some guy in line. She was also talking about personal thing

Jamie P.  |  First Impressions 
Rating:
2.0

The worst service I have ever seen. One of the service members openly ridiculed a man behind me in line, calling him stupid, after the man politely asked for assistance. I will NEVER return

BERTRAND S.  |  First Impressions 
Rating:
1.0

There were mice droppings in all of my things. I have to throw out half of the stuff I had in storage because of the rat problem. I paid $130 to keep my things for a month & it wasn’t worth it.

Celia G.  |  Overall Experience 
Rating:
5.0

It has been a great experience as a warehouse facility and great service.

guillermo g.  |  Overall Experience 
Rating:
2.0

Storage is a getho no light no climate control and probably rats going to eat any food we left in that room it’s also on the 6th floor so the move in was a nightmare on cart wheels but it’s free

JOSEPH P.  |  First Impressions 
Rating:
2.0

The one elevator is painfully slow and the door malfunctions.

Maricer E.  |  Overall Experience 
Rating:
4.0

Demetri was extremely helpful and very professional. Parking for customers would be an added plus. Meters very difficult to find. Staff very polite and helpful.

DANIA A.  |  Overall Experience 
Rating:
2.0

They personnel are very aggressive and rudeness. They behave like every one is a criminals. Obviously, they need a advanced human relations course. Unprofessionally disgusting.

JOSE A S.  |  First Impressions 
Rating:
1.0

Size of unit was not what I paid for online. Elevator broke down when I tried to move stuff into unit. Staff was very unresponsive to these issues. Would not store here again.

Dane S.  |  First Impressions 
Rating:
2.0

Was pleasant was when I sign in ....BUT , the corridors are always crowded with steps ladders ... the floors are uneven and its hard to use the carts ... elevator not work for 3 days etc etc..

Ignacio z.  |  Overall Experience 
Rating:
3.0

The elevator was the main problem because it did not operate some days when i had to move items. The facility needs air conditioning and in the elevator in particular

guthrie c.  |  Overall Experience 
Rating:
5.0

The best!!!

ider n.  |  Overall Experience 
Rating:
5.0

The entire staff is extremely friendly, helpful and professional. They were experiencing a problem where the internet system was disabled for the entire location, but were helpful regardless. great!

jeffrey l.  |  First Impressions 
Rating:
4.0

The clerk ROLANDO was profesional ,cordial ,and made the experience pleasant....

Ignacio z.  |  First Impressions 
Rating:
5.0

They had excellent customer service no wait no hassle it was a wonderful experience

carol m.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful courteous and friendly!

Rodney B.  |  Overall Experience 
Rating:
4.0

Need moré parking for de customer, when it rains the water stagnates in the yard and you can not walk

Juan Manuel O.  |  Overall Experience 
Rating:
5.0

Quick easy and everyone was helpful

ALLAN A.  |  First Impressions 
Rating:
4.0

I loved, just the elevator always have problems when we wanna use

Bruna B.  |  Overall Experience 
Rating:
5.0

The housekeeper Rosa is a great person, she does provide amazing service !!!

CELIA M.  |  Overall Experience 
Rating:
1.0

The staff was inexperienced. I waited for service while lunch orders were being placed. I had to drive to the trailer drop off location only to find the staff that was supposed to meet me wasn't ther

christine l.  |  First Impressions 
Rating:
5.0

Everuthing was great. Nice people. Thanks

DOMINIC A.  |  First Impressions 
Rating:
4.0

Good service

xavier c.  |  Overall Experience 
Rating:
5.0

All workers are super understanding, efficient and friendly. I’m so happy for everything about U-Haul services.

ider n.  |  First Impressions 
Rating:
5.0

The only off thing that there were cockroaches in the storage unit. Is is understandable but could be improved.

Dorca N.  |  Overall Experience 
Rating:
1.0

Horrible experience, not enough space to tell story.Employees & Manager are awful & don’t even try to make it right.Employees steel, accidentally left 2 chairs they won’t show us video who took them.

Teresa J.  |  Overall Experience 
Rating:
5.0

N/S/A

Gavin W.  |  Reservation 
Rating:
1.0

Can I say more? Well for one I unscrewed the locking mechanism to gain access to my unit but it was chill beCause no one else had thought of that

tyler m.  |  Overall Experience 
Rating:
4.0

There used to be quite a lot of non-employees trying to offer moving help, at times it felt almost agressive. However during my most recent trips I've noticed a big improvement.

RYAN C.  |  Overall Experience 
Rating:
1.0

I stored a sofa for three months brand-new $9000 when I opened it up found many bugs was very disappointed You almost had to buy a new sofa for this lady

FRANK W Y.  |  Overall Experience 
Rating:
5.0

Excellent customer service

ANTHONY B.  |  Overall Experience 
No reviews have been submitted for this location.

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