Customer Reviews for U-Haul Moving & Storage of Greater Miami

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Greater Miami

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mirana Z. on

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Customer did not leave a comment.

Reinel L. on

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I have numerously had my credit card on file and paid for rentals in many various locations throughout my career and the agent at the counter told my employee that i needed to show up in person to pay for the rental. I have never had to deal with this issue before in Uhaul and needless to say I will not be using this location anymore unless there is a change or a make good made on my behalf. Regards, -Ralph Licea

Filipe M. on

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absurd experience with tolls / uhaul administrative fees location was fine, but will look for other services next time

alexis A. on

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I do understand that it is located in a urban area, but short term customer parking is non-existent. Also compared to the North Miami location, customer service was subpar.

JORGE R. on

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Aleli B. on

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Very friendly employees

Jorge P. on

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Noah Z. on

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I would only recommend this location to a friend because it’s conveniently located in downtown Miami. Otherwise, the service was below average as I never received several items that I paid for with my reservation even after I was told the items will be included in the back of the truck, among many other disappointing experiences.

Beatriz F. on

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Maxime M. on

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Customer service is great as always. I always rent here and will continue . Great vans & trucks and service is professional and fun . Thanks

Carlo D. on

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Edgar R. on

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Excellent customer service and location.

David G. on

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Movers showed up 5 hours late. I had to pay a fee because I couldn’t return on time

Jorge B. on

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Domingo D. on

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very fast drop off

Guillermo G. on

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Jaime P. on

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Horrific staff and experience!! Rude, Ignorant, and disrespectful. They don’t care about anything other than talking amongst themselves and the faculty is so old and dirty. Never come here. Miami location on 1st ave.

Konstantin G. on

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Very Good, very Fast, very efficient !!!

Jonathan E. on

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AGUSTIN F. on

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carlos l. on

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VERY NICE PEOPLE

Ronald M. on

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AGUSTIN F. on

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Erick V. on

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Jamie P. on

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The desk staff was completely unprofessional, lacked tact and was not service focused. One lady was jumping in and out of her seat hugging some guy in line. She was also talking about personal thing

Geraldine F. on

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customer service at this location was not very efficient. All employees do not seem to want to work or work very slowly. Very busy but not enough people to take care of the customers

William E. on

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Nice fellows in Miami. Cheerful and helpful.

Mitchell W. on

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Better customer service. Overhaul of employees working inside the office. Owner definitely is not maintaining the establishment. Wish I could go to a different uhaul but this is the only one.

Sava N. on

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First of all let me state that everyone at this location was amazing! Willie Shine took very good care of me. Moving can be stressful and he made my day that much better. People like Willie and the others are the positive people who turn one of the most stressful parts of our lives into a fun experience. Thank you! Sava

SHAQUANDRA C. on

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YANG K. on

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I want you to make it easier to solve the highway rain.

BERTRAND S. on

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The worst service I have ever seen. One of the service members openly ridiculed a man behind me in line, calling him stupid, after the man politely asked for assistance. I will NEVER return

Viviana M. on

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Jonathan E. on

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Celia G. on

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There were mice droppings in all of my things. I have to throw out half of the stuff I had in storage because of the rat problem. I paid $130 to keep my things for a month & it wasn’t worth it.

Shauntoni C. on

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Jeffrey H. on

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The front tires were low on air. They said they’re machine for filling air was not working. The service was very slow

Sixto G. on

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Service staff were excellent.

Dimitra S. on

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Gretchen S. on

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guillermo g. on

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It has been a great experience as a warehouse facility and great service.

JOSEPH P. on

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Storage is a getho no light no climate control and probably rats going to eat any food we left in that room it’s also on the 6th floor so the move in was a nightmare on cart wheels but it’s free

Maricer E. on

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The one elevator is painfully slow and the door malfunctions.

DANIA A. on

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Demetri was extremely helpful and very professional. Parking for customers would be an added plus. Meters very difficult to find. Staff very polite and helpful.

JOSE A S. on

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They personnel are very aggressive and rudeness. They behave like every one is a criminals. Obviously, they need a advanced human relations course. Unprofessionally disgusting.

Dane S. on

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Size of unit was not what I paid for online. Elevator broke down when I tried to move stuff into unit. Staff was very unresponsive to these issues. Would not store here again.

Ignacio z. on

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Was pleasant was when I sign in ....BUT , the corridors are always crowded with steps ladders ... the floors are uneven and its hard to use the carts ... elevator not work for 3 days etc etc..

guthrie c. on

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The elevator was the main problem because it did not operate some days when i had to move items. The facility needs air conditioning and in the elevator in particular

ider n. on

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The best!!!

jeffrey l. on

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The entire staff is extremely friendly, helpful and professional. They were experiencing a problem where the internet system was disabled for the entire location, but were helpful regardless. great!

Ignacio z. on

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The clerk ROLANDO was profesional ,cordial ,and made the experience pleasant....

carol m. on

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They had excellent customer service no wait no hassle it was a wonderful experience

Rodney B. on

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Everyone was extremely helpful courteous and friendly!

Juan Manuel O. on

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Need moré parking for de customer, when it rains the water stagnates in the yard and you can not walk

ALLAN A. on

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Quick easy and everyone was helpful

Bruna B. on

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I loved, just the elevator always have problems when we wanna use

CELIA M. on

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The housekeeper Rosa is a great person, she does provide amazing service !!!

christine l. on

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The staff was inexperienced. I waited for service while lunch orders were being placed. I had to drive to the trailer drop off location only to find the staff that was supposed to meet me wasn't ther

DOMINIC A. on

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Everuthing was great. Nice people. Thanks

xavier c. on

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Good service

ider n. on

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All workers are super understanding, efficient and friendly. I’m so happy for everything about U-Haul services.

Dorca N. on

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The only off thing that there were cockroaches in the storage unit. Is is understandable but could be improved.

Teresa J. on

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Horrible experience, not enough space to tell story.Employees & Manager are awful & don’t even try to make it right.Employees steel, accidentally left 2 chairs they won’t show us video who took them.

Gavin W. on

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tyler m. on

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Can I say more? Well for one I unscrewed the locking mechanism to gain access to my unit but it was chill beCause no one else had thought of that

RYAN C. on

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There used to be quite a lot of non-employees trying to offer moving help, at times it felt almost agressive. However during my most recent trips I've noticed a big improvement.

FRANK W Y. on

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I stored a sofa for three months brand-new $9000 when I opened it up found many bugs was very disappointed You almost had to buy a new sofa for this lady

ANTHONY B. on

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Excellent customer service