Customer Reviews for U-Haul Moving & Storage of Greece

6,506 reviews

1661 Long Pond Rd   Greece, NY 14626
(@ Ridgeway Ave)

(585) 227-4520

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(585) 227-4520

1661 Long Pond Rd
Greece, NY 14626
(@ Ridgeway Ave)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

There's a headlight that bounces while driving in that truck. Other than that, everything was good in our move.

Charles S. 
Rating:
5.0

The staff was especially helpful and nice throughout the pickup and drop off

DANIELWILLIAM B. 
Rating:
5.0

Good experience

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Myron B. 
Rating:
5.0

Customer did not leave a comment.

Carmen T. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

All Good

dan E. 
Rating:
5.0

This location is always clean with friendly representatives. Fast and easy check in and check out.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

EDWARDJ B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Roxanne D. 
Rating:
4.0

Customer did not leave a comment.

akira S. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

Offer customer discount?

Maureena W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Nothing. Good no nonsense location that took care of me as a customer. Thank you.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

barb B. 
Rating:
5.0

Very fast rental needed. Went to pick up a van -- very friendly, efficient, and we were on our way! Definitely would use again!

mary K. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

BARBARADAWN W. 
Rating:
5.0

Great Customer service will definitely recommend to a friend

Antonio T. 
Rating:
3.0

This location is normally outstanding however this rental was anything but. A month ago I reserved a 26 foot truck for November 5th at 8:30am. I received a phone call amd text message on Thursday that my reservation was changed to 1:30pm because my equipment wasn't available. Im not sure how a reservation can be changed without asking me but we'll let that go. I called to ask why and was told that the store manager had extended the reservation before me and therefore I would not have a truck until 1:30. Why a reservation was allowed to be extended when someone reserved the truck is beyond me. Especially since I tried to do that same thing on October 1st and was told I couldn't because it was rented after me. Seems odd. Anyway, I was told that a 20 foot truck was available at 8:30 and I reserved that even though I knew it would cause me to make extra trips. When I went in to pick up my truck this morning there was a 26 foot truck sitting in the parking lot but was told that someone had it reserved for later that morning. How was a truck available for them but not for me? I was not happy and everyone I spoke to said they had no idea what happened. The only helpful person was a woman I spoke with over the phone Thursday night. She told me the store manager changed everything. When I asked the employees in the store they were very less than helpful. When I returned the wrong truck the store manager, Jeff, was there and he acted like he knew nothing of the situation. The only remedy offered was to give me a 20% discount. Today was beyond frustrating.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Amber P. 
Rating:
5.0

Customer did not leave a comment.

Ashley J.  |  Overall Experience 
Rating:
3.0

Steering wheel locked, couldn't start and had to call roadside assistance.

Lisa Y. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mehmet K. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

Customer did not leave a comment.

Alexander D. 
Rating:
5.0

Definitely

Kathleen M. 
Rating:
5.0

Joe was great. Very helpful and efficient. Keep him working there.

James W. 
Rating:
4.0

We were told that whatever gas we had left over would be re-imbursed as a credit. When we left the vehicle off at the Ithaca location on Elmira Road the people there told us that a credit was not possible. We left vehicle with a full tank so this means we are short at over $80 spent on fuel!

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Bernd G. 
Rating:
4.0

Customer did not leave a comment.

melvin B. 
Rating:
5.0

Customer did not leave a comment.

Nakia D. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Harlan H. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Great service thank you

HAITHAM A. 
Rating:
5.0

The guys at Long Pond are Top Notch!!

Stephen E. 
Rating:
5.0

Customer service we received was excellent

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Noemi D. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Nothing to improve, everything was fast and smooth process.

Jose M. 
Rating:
5.0

The truck had two codes for air bag and a stabilizer- they said it would be taken care of

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

Ruben I. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Leonard P. 
Rating:
5.0

Awesome. Efficient and quick.

Diana W. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

Ratchet was broken and kept loosening while driving so had to stop every 20 miles on a 400 mile trip to check it and re tighten. Told worker in drop off and said they are going to replace it.

Liam F. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Over all everything when as planed. Van was there and ready to go. Fast service…..

MATTHEWA P. 
Rating:
5.0

Customer did not leave a comment.

Gaycia Y. 
Rating:
4.0

Customer service was very good. Installer of my hitch did a real good job making sure the hitch and the wiring were installed correctly.

Patrick F. 
Rating:
5.0

nothing. I was happy they found me a hitch

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

outside of vehicle was dirty and inside back area if the van wasn't swept out. MOST OF ALL PER MILAGE CHARGES WERE RIDICULOUSLY HIGH .79/mile, AND COMPLETELY WIPE OUT THE COME ON CHARGE OF A LOW DAILY RATE! I WOULD NOT RENT AGAIN UNLESS I HAD A SHORT TRIP!!!!

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
1.0

Check your trucks before renting them out! Had two blow out tires that almost cost my life!

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Amy Z. 
Rating:
4.0

Customer did not leave a comment.

andrew T. 
Rating:
3.0

Customer did not leave a comment.

Chuck C. 
Rating:
5.0

Using the App made the whole experience great!

wayne B. 
Rating:
5.0

Always excellent service.

CARLTONEARL B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

Been there twice in 2 weeks, always had the trailer I needed. Fast friendly customer service. Will use them again, until I get my own trailer.

Frederick R. 
Rating:
5.0

Customer did not leave a comment.

douglas V. 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
4.0

Staff could be a little more friendly.

Darrell F. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Open store at 7am.

David S. 
Rating:
4.0

let renter know in advance what style van they would get. I anticipated the Ford Transit and got the GMC

john M. 
Rating:
5.0

Please train your associates to refer to customers as Sir or Ma, am not man. Hey man here ya go man. It just sounds more professional and will illicit the same politeness from others. Not to sound stupid or anything but respect goes a long way. Other than that, the guys at that locations are always friendly and courteous. Gotta get the Sir thing right though...

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Wonderful and Quick service! I pray blessings and favor to the Uhaul company! Thank you So Much!!

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Gerardo G. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

None

Rodney F. 
Rating:
5.0

Customer did not leave a comment.

Maria O. 
Rating:
4.0

Friendlier staff needed

David C. 
Rating:
1.0

uhaul representative lied about gas level upon return

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
5.0

Ensure tank is full vs 3/8 so know to return full tank. Hard to fill 3/8 vs full. Only drove 7 miles and returned. Put in 1 gallon and representative stated not enough. Put in two more gallons. Fuel record going out must be wrong if 3 gallons required for 7 miles. Except for this issue everything else was great.

alan A. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Great experience picking up! Zero issues dropping off the trailer as well. Would definitely recommend this location to my friends!!

Scott T. 
Rating:
4.0

Customer did not leave a comment.

Xiomara L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Excellent service.

Paul P. 
Rating:
5.0

Friendly and knowledgeable customer service

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ashley J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deborah J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

Great experience at this Uhaul location. Staff was knowledgeable, helpful and good to work with. Thanks!

Tony C.  |  Overall Experience 
Rating:
5.0

Great experience

Tony C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL STEVEN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan n.  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful, even though short-staffed. Facility door was missing hold-open leg; drinking fountain was not working; bathroom door hinges loose, making it hard to use

PAUL STEVEN R.  |  First Impressions 
Rating:
2.0

While calling the location the phone just rings, then a customer service representative from a call center can't provide, change or update your info they can only take payment..they do not have an email address on file and we are told because Uhaul has 3 different computer systems..customer service via telephone is a tragedy..staff at the location did not enter correct info, initially , but very helpful otherwise

Lucretia S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deborah J.  |  First Impressions 
Rating:
5.0

Excellent service and friendly!

Jean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrence M.  |  First Impressions 
Rating:
5.0

The employee who was working was getting ready to leave for the night, but went out of his way to help me access my unit that I signed up for online. He was so helpful and wonderful and saved me a lot of frustration.

Courtney D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Good location, GREAT staff! Definitely would use again if I required storage.

Laurie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leo S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leo S.  |  First Impressions 
Rating:
5.0

Good facility and staff.

PEARCE S.  |  Overall Experience 
Rating:
5.0

Rental costs are a little on the high side for me right now!

Jodi C.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our storage unit and experience with U-haul.

leeanne w.  |  Overall Experience 
Rating:
4.0

The rental was fine. But your payment website is horrible. No matter when you log in to make payment, it states “Amount Due = $0.00” when I first saw this I assumed the first month was free.

DORSEY S.  |  Overall Experience 
Rating:
5.0

Knowledgeable and helpful clerk. Easy transaction. So far all is going splendidly.

Alan S.  |  First Impressions 
Rating:
1.0

I moved out almost 2 weeks ago and the employee who was working never completed my “move out” in the system. This caused for my credit card to be charged another $130 although I had already relocated.

Renee M.  |  Overall Experience 
Rating:
5.0

Really great customer service!!

patricia b.  |  First Impressions 
Rating:
5.0

Staff was great, manager goes out of her way to help and is very sweet in helping in any way, I will miss seeing my uhaul friends monthly :)

Mary Y.  |  Overall Experience 
Rating:
4.0

Thank you

Addie W.  |  Overall Experience 
Rating:
5.0

Na

Amir Bahman R.  |  Overall Experience 
Rating:
2.0

Checking out was a nightmare! As a military family we had to move before the military packed us up. Two months prior to vacating the storage unit I asked about how to check out and was told to just c

ANNE R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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