Customer Reviews for U-Haul Moving & Storage of Greenwood District

2,882 reviews

504 E Archer   Tulsa, OK 74120
(Corner of Greenwood and Archer)

(918) 583-8551

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(918) 583-8551

504 E Archer
Tulsa, OK 74120
(Corner of Greenwood and Archer)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Duszan D.  |  First Impressions 
Rating:
3.0

It wasn't their fault the system doesn't have their location on the website. We would have had to drop the truck off 16 miles further then just less then 1 mile away from our location

SUSAN S. 
Rating:
5.0

Thankful 💕

TENISHA H.  |  First Impressions 
Rating:
5.0

Chris signed me up ..was a plesant experience. Glad yall could do business with me ..

Patrick F.  |  First Impressions 
Rating:
5.0

Jack raising trailer hitch was very tight. Sales person was very helpful connecting trailer.

Anton G. 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIA T. 
Rating:
4.0

Customer did not leave a comment.

VAL J. 
Rating:
4.0

Customer did not leave a comment.

derriyon h.  |  Overall Experience 
Rating:
1.0

Worst customer service ive ever experienced on November 7th 2021. A man named Dedrick and another guy Derrick who probably gave me a fake name were the worst two employees I have ever met. I politely asked to pay my bill after staniding in line for twenty minutes. The response to my question was a scrunched up face made to appease the customers he was helping and then blatantly ignored. It was only after I stated "really youre just going to ignore me" that my question was answered with the most monotone "it will be a minute sir" ive ever heard. I was in the store to make a payment. But after being treated in such a manner I just got all my belongings out. Those two employees cost a customer that had been there for nearly five months. And was planning on being there another 5 months or more. Now I have my parents ashes in the trunk of my car until I find another storage. Trash service them two guys.

BILLY C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

AYLA B. 
Rating:
1.0

Couldn’t even fit couch into elevator. I find it annoying that you can’t even move bigger things in there

Adrian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RASHEDDA F. 
Rating:
3.0

Very tough location to get to. Its right downtown Tulsa. With lots of construction going on and places to smack a truck into . there is great potential to cause damage to equipment. And incur more costs / expenses. this is not a good place for a novice mover or amateur mover/ person to drive a big truck !! ick

Michael N. 
Rating:
1.0

The representative was rude. Slammed the keys. Asked me to find a truck by myself and didn't guide me. I had a really bad experience.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

ROGER KEVIN F. 
Rating:
3.0

Customer did not leave a comment.

Julian M. 
Rating:
1.0

Second time i was gouged at this location. The woman at the counter was a zero for customer service.

Alexandra M. 
Rating:
5.0

The team at the archer street location was great. Efficient, friendly, and very helpful.

Troy J. 
Rating:
5.0

Nothing to improve. Great staff and clean, nice equipment.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

Cliff D. 
Rating:
3.0

Customer did not leave a comment.

LaShawnta P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brandi H.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Allison M. 
Rating:
3.0

The hitch was not installed correctly. I had to take it over to the Yale location to get it re-installed. DO NOT GET ANY HITCH OR TRAILER DEVICES INSTALLED AT THIS LOCATION!!!! They are having problems with keeping employees.

Stephen B. 
Rating:
5.0

Great first time experience.

ASHLEY W. 
Rating:
3.0

I reserved a 20' truck and they didn't have it so all I got was a 15' and in return I had to make two trips and I was not given any discount because of this! U-Haul is a shit greedy company.

Egill G. 
Rating:
5.0

Teri was great help!

Dale B. 
Rating:
5.0

Customer did not leave a comment.

pedro n.  |  Overall Experience 
Rating:
1.0

The truck was very bad in need of repairs. The engine light was on the entire time, they put the wrong amount for how full the gas tank was, ac fan was messed up, there were all types of issues.

Andrea T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

VICTOR F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
1.0

People running the location had younger children at location, and female child had bare feet on desk. Child was also interacting with customers and was rude to customer.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

CHAD G. 
Rating:
5.0

Customer did not leave a comment.

Kamika B. 
Rating:
3.0

Customer did not leave a comment.

donna c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

P Marce L. 
Rating:
5.0

This location is awesome and very helpful.

Egill G. 
Rating:
1.0

I was given a different truck at the very last second with no chance to update the paperwork, the truck had no gas in it, I couldn't be confident I would even get to a gas station. I ordered a hand truck but again at the last second was told there was one on the truck so they took the one I had and then charged me for both. So, I paid too much for equipment, too much for gas that I couldn't use in ten miles, and too much for mileage. having the general manager's kids walking around and sneezing on people was totally unacceptable in this covid environment. Sending her daughter out to find trucks and keys was just not professional. It is truck rental or day care? If I can't depend on timing my move by knowing I won't have to deal with running out of gas in the first mile, then I can't be a customer. The environment is all so bad that I don't even want to go get my overcharges back.

rodney S. 
Rating:
5.0

Customer did not leave a comment.

Taylor K. 
Rating:
5.0

I'm completely happy with the downtown location.

CLYDE G. 
Rating:
5.0

Downtown Tulsa is the best uhaul location across the countryside

TOMMY C. 
Rating:
3.0

I rented a specific van online. When I arrived, the woman working attempted to give me a much older van covered in dog hair. When I asked for the van I ordered, she proceeded to lie to me and say your company doesn't carry that van and no one in town rents it either. I then said if this van is my only option, I would like a refund. At that point, a man pulled up in the van I originally tried to rent. Another woman helped me switch out and so I would have the one I originally rented with the features I had paid for. I also brought the van back with significantly less miles (they quoted me 750 for some reason but I only drove 300) and more than half a tank of gas but wasn't refund for anything. Seems a little shady to me. Won't be renting from you again. Thanks.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Max N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JEANNETTE H. 
Rating:
2.0

No Dolly's available, staff very unhelpful.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Demetria M. 
Rating:
5.0

The manager at this location is great!

Janie R. 
Rating:
3.0

We were told the gas was at a certain level. Driver said it was less. Our fault, we did not take pictures or take the time to show anyone ( trying to get finished on a hot day). To put the gas back where we were told it was $93.00 plus cost of truck, $40.00, plus miles we put down 20 by suggestion of worker ( ended up being about 2-3 miles further) WHAT an expensive move!!!

Devolla P. 
Rating:
5.0

Very kind and helpful employees!

CAROLINE K. 
Rating:
5.0

There's not one employee who hasn't gone out of their way to help me! I hope and pray this location and the 11th and memorial location are the only two locations I have to go to. I've had extremely bad experiences at pine and Sheridan and 33 south Sheridan locations. This is the reason I only try my best to rent from the downtown location mostly.

CLYDE G. 
Rating:
5.0

Friendly and efficient

James I. 
Rating:
5.0

I love the staff and location very much, I come here for all my packing/moving needs. They were so accommodating and super knowledgeable about the facility and rates. After renting the unit I was super excited to get a unit close to the size I needed at this location. If you have a larger and taller unit become available I really could use a larger one if you do. Thank You, UHAUL on Archer

ANGELA M.  |  First Impressions 
Rating:
5.0

They were prompt and professional.

KENDRA D. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Nothing additional is needed.

LARRY G. 
Rating:
4.0

Better rates by the hour. You already charge for the truck and the mileage, rental rates could be better.

Reggie R. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

The 24/7 return app malfunctioned you should look into that.

Marquis D. 
Rating:
5.0

Kathy and her team were outstanding. Needed more time and they made sure my experience was as seamless as possible. Coming back again and sending friends.

EMANUEL D. 
Rating:
5.0

Kathy and her team were outstanding. Needed more time and they made sure my experience was as seamless as possible.

EMANUEL D. 
Rating:
5.0

Customer did not leave a comment.

Morgan N. 
Rating:
5.0

Carrie at the downtown Tulsa location went above and beyond to help us get a cargo van to transport my mother-in-law's belongings to relocate her to Tulsa from Indiana. Thanks again Carrie!

Steven B. 
Rating:
5.0

Ashes inside truck.

MEGGAN W. 
Rating:
5.0

Customer did not leave a comment.

Alina M. 
Rating:
5.0

Customer did not leave a comment.

Johnny F. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Make sure my extra items is with my order that i purchase i order a refrigerator dolly and it wasnt in my Uhaul

aumbrea G. 
Rating:
3.0

Customer did not leave a comment.

Marika W. 
Rating:
5.0

Everything's great.

GARY G. 
Rating:
5.0

Everything was handled well during my exchange at this U-Haul franchise. There was noisy street construction going on but the person assisting me (Kari) was not shaken by the distraction. I would definitely rent from this location again!

RAYNELLE M R. 
Rating:
5.0

Would be nice to have dolly availability as a website option, instead of assuming each location has a fully stocked selection.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

james J. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
2.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

Customer did not leave a comment.

Shanaa M.  |  First Impressions 
Rating:
1.0

It's not easy to maneuver to in the Truck, there was a ton of construction in area & a lot of the routes to the location were blocked off. This very well may not of been the issue of the establishment but it didn't help & though staff wasn't rude was not actively present in front upon initial walk in. Had to walk around a bit to find an employee. Other than that was fine.

george T. 
Rating:
5.0

Customer did not leave a comment.

Darryl G. 
Rating:
5.0

The customer service rep was amazing she had an issue with my current rentals tires easily switched me to a larger truck was friendly and helpful. It was the least painful thing I'd done. GREAT JOB!

GRANT S. 
Rating:
5.0

Appreciate the help we always receive from Kari.

Joey T. 
Rating:
3.0

Hire people to man the customer service lines for after hours. I waited over 2 hours on the phone and still no one took my call and then I waited over 30 minutes for someone to interact with me using the chat option. Ridiculous. I will not use U-haul again because of this issue.

SHAWNA B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn N. 
Rating:
5.0

Customer did not leave a comment.

JESSYCA W. 
Rating:
4.0

Customer did not leave a comment.

Bayonia M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M.  |  First Impressions 
Rating:
4.0

Make it easier to see where to turn in to return a vehicle.

Finny M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Satisfaction every rental.

FREDDIE H. 
Rating:
5.0

Customer did not leave a comment.

Allison W. 
Rating:
4.0

The associate could not help me with a refund on the furniture pads.

Melvin M. 
Rating:
5.0

The two ladies who assisted me were very helpful and professional. They get the highest rating. Thank you.

JENELL W. 
Rating:
5.0

Customer did not leave a comment.

NADIA R. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer service was great. I called ahead and when I walked into the store she needed exactly who I was. Everyone was super friendly.

KARY S. 
Rating:
2.0

This location didn't have our truck ready. And, the backup truck also wasn't ready. So, we had to be downgraded to a smaller truck. Even though we didn't ask for a dolly or blankets, they were permanently attached to the truck. So, we couldn't fit all our boxes in the truck, because a dolly was blocking a key location in a smaller truck. Please, remove the dollies from all trucks. I know you think it's a convenience feature, but it really is not. It steals space.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE G. 
Rating:
5.0

Customer did not leave a comment.

Nikole G. 
Rating:
5.0

My original reserved U haul wasn't available when I arrived to the dealer to pick up the car hauler. I called u haul 3 times and only was only able to get through once after being on the phone for 20 mins twice (then it hung up) the third time that I was ale to get thru the CSR hung on me switching me over. I've yet to get a call back and my reservation was supposed to be guaranteed or I receive 50$. Not only till after I drove 5 miles to another location and set up a new car hauler in store was I able to even get the car hauler in the first place. If it hadn't been that someone had just returned the car hauler i would've been SOL. Your dealer at comet motors 6137 E Admiral Pl had no answers for me other then that you all had double book the same Trailer. This whole ordeal thru my schedule all the way off.

Theodore P. 
Rating:
5.0

Customer did not leave a comment.

DANNIE R. 
Rating:
4.0

Customer did not leave a comment.

Frances S. 
Rating:
4.0

Customer did not leave a comment.

fred J. 
Rating:
5.0

I rented a appliance dolly and returned it the same day, and the next day I got a call from someone asking me when I was going to return it so somewhere there was a disconnect. But they were very helpful and very nice.

karen M. 
Rating:
5.0

Customer did not leave a comment.

Carlos T. 
Rating:
5.0

The lady who checked us in (Kathy?) was so helpful and nice!

Andrew T. 
Rating:
4.0

Customer did not leave a comment.

TY T. 
Rating:
5.0

The staff was very friendly and very accommodating!

Max N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

RACHAEL C. 
Rating:
1.0

It doesn't make any sense to rent a U-Haul that it's not in good condition it rained inside of the truck which with my items I had to stop because it was raining outside I wasn't even caring about the rain outside part it was raining inside of the truck even when you were driving it was raining inside that part two I also had a trailer that was pulling me to the side because the tire was on a flat they said I could call roadside assistance but I had a certain amount of time to get out of my residents to move in my other residence so I didn't have time to wait for someone to come she did do a little something but I don't believe it was good enough for what I went through I would never rent a U-Haul again if it was be that much trouble it was not worth it

RACHAEL C. 
Rating:
5.0

Great experience! The staff was very helpful!

Jimmy A. 
Rating:
5.0

The employee at the facility were great. Helped me with everything, had positive attitudes, which helps during stressful moves. Thank you.

David W. 
Rating:
4.0

Why can't the price promised just Be The price. Everything I do These days seems to always cost more At Checkout than was Promised.

HOLLIE L. 
Rating:
5.0

Customer did not leave a comment.

Cindy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John &Karen G.  |  First Impressions 
Rating:
5.0

Curtis was super awesome and super helpful and worked really hard to make sure we were getting what we needed

Meriah P.  |  First Impressions 
Rating:
5.0

nice

Connie F.  |  First Impressions 
Rating:
3.0

Could of explained the storage lot better by letting the person know that you have to walk up stairs and carry your stuff up 10 stairs because there's no way around it not know if the person is able

Diana H.  |  First Impressions 
No reviews have been submitted for this location.

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