Customer Reviews for U-Haul Moving & Storage of Greenwood

469 reviews

254 Bypass 72 NW   Greenwood, SC 29649

(864) 538-4472

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(864) 538-4472

254 Bypass 72 NW
Greenwood, SC 29649

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great experience. Manager was very helpful.

Alan O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Williams C. 
Rating:
5.0

Mr Garrett was super noce and helpful

JOANNA M. 
Rating:
5.0

Everything was great!

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

taneka N. 
Rating:
1.0

Why would I be charged extra for my return I return the truck at 745 am my son and grandson with me the person checking didn't get authorization to debit my card and u charge me 6.95 when I put extra gas in the vehicle horrible service the person had several people in there can't do his job faster enough to check things out no personality at all .

SHELEEN S. 
Rating:
5.0

Everything was great! I actually enjoyed visiting the facility. It was very clean and the atmosphere is great!! I would highly recommend people to use THIS UHaul location!!

CHARLENE A. 
Rating:
5.0

App restarted the return process twice. Took longer than expected to turn in.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

jimmica O. 
Rating:
5.0

Customer did not leave a comment.

LEONIA L. 
Rating:
4.0

Customer did not leave a comment.

Nakeisha M. 
Rating:
4.0

Customer did not leave a comment.

TYRON S. 
Rating:
4.0

I just thought because of not returning to same location price was higher.

VERA H. 
Rating:
5.0

Answer the phone probably will not use uhaul anymore. Customer service and trying to talk with a live person is utterly useless.

RICKY L. 
Rating:
5.0

Don't say that you can drop off anywhere and then charge them for it or over charge someone for multiple car Dolly's when I only used 1 it was said that it would be outta town and now being charged $714.00 no not at all.

AMANDA D. 
Rating:
4.0

Trailer I rented was filthy. Floor was sticky with sugar from candy. Looked like it had not been cleaned in quite sometime,

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

TAMARA M. 
Rating:
3.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

I will use this facility again without hesitation if the need arises!

Kathy T.  |  Overall Experience 
Rating:
5.0

Nothing

MARY C. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Do better by getting the mobile pick-up location tracking working. It didn't work for me.

BRYAN T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Everything was great and super convenient!

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Lillian H.  |  Overall Experience 
Rating:
2.0

I rented two 20ft trucks and was given two 10x10 units for storage.the guy in greenwood South Carolina would not honor that order. Then one truck was to be returned in Greenville South Carolina and I would save $100 off cost, yeah well not how it went down.

Michael V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

TATENDA M. 
Rating:
5.0

Chris rocks!

Kasey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Convenient location and professional personnel.

TERESA T. 
Rating:
1.0

I was called and told I had 24-48 hours to move an entire stotage building to an inside unit so they could do work. I informed them I was over 1.5 hours away and couldn't and asked for a manager to call me which I never received that call. Very unprofessional

tabitha t.  |  Overall Experience 
Rating:
5.0

Nothing...

JIMMY H. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Nothing this place is well organized

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Kasey M.  |  First Impressions 
Rating:
5.0

chris is awesome

KASEY M. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Nothing, great visit

Anthony H. 
Rating:
5.0

Christopher was very helpful and his customer service is beyond excellent.

Raweewan R. 
Rating:
5.0

There was a check engine light showing, other than that it was smooth and the service staff were fast and professional.

Hussein A. 
Rating:
4.0

Having my first chat delayed my pickup almost an hour but the second chat was better and we got the issues resolved

Shuntavious P. 
Rating:
5.0

She was very helpful and friendly. Only complaint was the milage didn't add up. We rented from greenwood and drove to address in Greenville 29617this is only 56 miles . We drove to big lots in greenville which is 7.8 miles one way, and drove back home. So add another 7.8 miles. Then drove 1.9 miles to return. That totals 73.5 miles. We paid for 65. We were only over by 8.5 miles over but we're charged for being over 60 miles. There was no way that is possible so either the initial mileage was wrong or something isn't right.

LAUREN G. 
Rating:
5.0

Loved the area where you can back in a whole 26-foot truck and load and unload inside out of the weather! That was very nice! Chris was great too. He is a very valuable asset to your company.

Samuel L.  |  Overall Experience 
Rating:
4.0

My truck was not transfer to this location when I went to pick up my truck that Saturday morning the truck reserved was at a place that was not even open on Saturday nobody transferred my truck to my location

MICHAEL G. 
Rating:
1.0

To Whom It May Concern: I am very disappointed in my U-Haul drop off experience.  I rented the 15 foot truck on Saturday morning 01/23/21 in Bluffton, SC and moved my Mother-In-Law to Greenwood, SC that day.  We got done with the truck early so I returned it that day at 7:45 pm.  The attendant was there but was unable to check the truck in at U-HAUL Moving and Storage of Greenwood, 254 Bypass 72 NW, Greenwood, SC  29649 because the store closed at 7 pm and the computers were shut down.  He also explained that the only reason he was there was that he was waiting for the manager to close-up.  So, I showed him where the truck was and he said to drop the key in the drop box, which I did.  I tried to use UHAUL.com/share but it told me that I had no reservations. I contacted the phone number under the Drop Off Equipment listing on 01/24/21 at 11:30 am.  The person I spoke with checked the truck in.  I had not received confirmation, so I called Monday morning (01/25/21) at 9:00 am.  The person I spoke with said the truck had not been checked in and that it should be soon.  I called again at 1:00 pm and the person said that it had not been checked in but that she would have the manager call me.  At 5:00 pm I had not heard from the manager so I called the 1-800-GO UHAUL phone number and they gave me the phone number to call the local dispatcher.  The person I spoke to at that number gave me another phone number: 864-229-7970 that was supposed to be the local number and when I called that number, the phone rang then gave a beep and then a dial tone.  So I called the phone number on the Drop Off Equipment again.  The person called the location while placing me on hold.  He said that he spoke with the manager and I should see a receipt shortly.   The confirmation of check-in I received by e-mail was at 3:21 am on Tuesday (01/26/21) with the return of the truck dated 1/25/21 at 3:19 and I WAS CHARGED $57.78 late fee! I would like to have that charge reversed/refunded, since I returned the truck on the same day that I picked it up.  Thank you for your time. John Beverung352-215-5564jbeverungnew@gmail.com

John B. 
Rating:
4.0

This location was nice the only thing that happened was part of my crazy weekend move. They cleaned and parked my truck without checking it in. So the next day I had not received my receipt and called and did t get anyone at the location to verify so I had to take yet again very important busy time to go to store before they closed to get my truck checked in and receipt. Mistakes happen, but this ended up being the topping to my tiring move from Georgia. And I was really frustrated

SHUNTAY G. 
Rating:
5.0

Customer did not leave a comment.

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

bobbi C. 
Rating:
4.0

More staff to be able to get the phone.

Tom C. 
Rating:
3.0

Gentleman working there was very helpful but slow.

DEBBIE K. 
Rating:
5.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

Make the price better and cheaper.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Tabatha P. 
Rating:
4.0

Customer did not leave a comment.

Carl L. 
Rating:
4.0

Truck leaked

Suzy F. 
Rating:
5.0

Customer did not leave a comment.

Tiffany P. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

Jack K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

everything was great. thanks

KATHY G. 
Rating:
5.0

I was completely dissatisfied with the central customer service team. The centralized number is the worst. The only thing they did was get me in touch with Chris at the Greenwood warehouse. Chris made everything right. The central number needs to leave customer service to the location handling the uboxes. Thank you Chris...outstanding customer service!

timothy B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I drove up to return the vehicle and was met at the vehicle before I could exit it. Was checked in and gone within 10 minutes

Anthony H. 
Rating:
3.0

The front light was out, engine kept making a revving sound while I was trying to break, and the cost per mileage was very high.

JUSTON T. 
Rating:
5.0

Everything was fast and efficient

Ashley S. 
Rating:
4.0

The people you had working on 12/5 at this location were amazing. I was frustrated with the two other locations not being open and this location was exceptional! I will not go anywhere else!

THERESE S. 
Rating:
3.0

Got stuck on wet grass in yard. Spent nearly 45 minutes before even talking to someone from u-haul, to find out it isn't covered by roadside assistance. It not being covered isn't what was irritating, it was the fact that I could have used that time to find alternate solutions. Truck ran great. Dolly and moving blankets could be stored differently as they were in the way a lot.

Curtis B. 
Rating:
4.0

Customer did not leave a comment.

PAMELA T. 
Rating:
5.0

Great job they did

Phillip R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martina Z. 
Rating:
5.0

Super clean and well maintained. I was confident that my furniture was safe there. Have recommended your facility many times.

Susan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
5.0

This location supports excellent customer services even if at times it seems to be under staffed.

Eric J. 
Rating:
5.0

Make sure the inside of the back of the truck is cleaned out and now full of clumped up mud.

HAYLEN H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

LLOYD B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo A. 
Rating:
3.0

Customer did not leave a comment.

SHAQUILLYA W. 
Rating:
5.0

Thank you

NATOYA W. 
Rating:
5.0

Customer did not leave a comment.

DONALD PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Luther B. 
Rating:
5.0

The lady that helped me went beyond helpful, she is an angel, thank you so much I will be back!

HOWARD A. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
4.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
3.0

Under staffed. They never assisted me with check in after I asked them to assist. They left me standing in parking lot. Two people cannot ha be me c Customer service at this location.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

DONALD PAUL S. 
Rating:
5.0

Customer did not leave a comment.

NATASHA N. 
Rating:
5.0

Very nice location. Many rental options available, including storage. Office clean, well stocked with packing/moving supplies ect. Sales clerk courteous and direct.

Robert C. 
Rating:
2.0

Be more instructive. Walk the customer through the process. My experience lacked it. Not enough info. My experience was horrible. The address was a reslty place. Had no clue as to what , how n where to leave the truck nor keys. Place was closed in a deserted/dark area. My movers and I were irritated because we had to call n wait in this remote area to change truck drop off.

JOHNNY A. 
Rating:
5.0

Great customer service!

JAMES C. 
Rating:
1.0

Customer did not leave a comment.

George K. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Had to wait for a few mi utes... not too long though

CAROL WOFFORD R. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Phenomenal Customer Service and facility.

Andre B. 
Rating:
2.0

Customer did not leave a comment.

TRENANDOS W. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Not one thing

DARRYL H. 
Rating:
1.0

Awful customer service. The employees have a idgaf attitude and literally are slower than a tortise orgasm. Wouldn't recommend to anyone unless ur into that type of thing.

AUSTIN T. 
Rating:
3.0

Not enough employees always multiple customers and only one person working

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Paula E. 
Rating:
5.0

Chris Garrett was amazing!

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F.  |  Online Move In 
Rating:
5.0

The staff was always helpful and friendly especially Jen. My best storage facility experience ever. Its set the bar for all others at this time. Nice work!

Donna E.  |  Overall Experience 
Rating:
5.0

Super clean and updated. Feels safe.

Susan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chandler S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merv R.  |  First Impressions 
Rating:
5.0

The general manager at this location, Jen, is super nice and went above and beyond helping me get things squared up.

Rachel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L.  |  Overall Experience 
Rating:
5.0

I actually switched from another storage facility after I heard about the amazing customer service Jenn Young provides. Got to experience it today for myself! Y'all absolutely have a new customer for life thanks to her ❤️

Rebecca B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn H.  |  Overall Experience 
Rating:
1.0

Was lied to about access hours. Very unfriendly especially Jen..... I was told to leave facility before I was finished Un loading . THE LACK OF COMMUNICATION BETWEEN U-HAUL AND THIS FACILITY SHOULD BE ADDRESSED... THANK YOU FOR ALLOWING MY INPUT ...

Carol S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HALEY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juanita t.  |  First Impressions 
Rating:
5.0

Great people and great facilities. They are very helpful and courteous. I would recommend them to anyone that needs storage.

Donna Q.  |  First Impressions 
Rating:
5.0

A+

Robert M.  |  First Impressions 
Rating:
5.0

Jen at this facility went above and beyond what she had to do to help me, she took care of everything and made a difficult personal situation much easier.

Susan V.  |  Overall Experience 
No reviews have been submitted for this location.

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