Customer Reviews for U-Haul Moving & Storage of Greenwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Greenwood

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Randall Q. on

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ian h. on

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Charles K. on

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THOMAS N. on

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Jen was a pleasure to work with. She was very accommodating!

Lisa S. on

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Our experience was wonderful and Jenn was very helpful and made the rental that much better, she was great!

Tina P. on

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Donald J. on

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Staff very friendly and helpful. Excellent service.

Tobi O. on

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I should have been given a discount since the passenger side mirror was already damaged(taped together-not adjustable) and barely useful, so I had to always bend to check when turning lanes which made my trip uncomfortable.

Morgan K. on

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I will never use uhaul again. Worst rental experience ever.

ROBERT B. on

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Donald W. on

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I should have asked for more clarity on using the car transport. Had some trouble understanding how to engage the tire straps, and wasn't told that the axle chains should be loosened from the trailer before putting the car on it. With the car there it was extremely difficult to access the axle chains.

George M. on

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Kristen H. on

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Jenn was fabulous and helped me with everything possible. She has great customer service skills and I am sure she is a great asset to your company. I will definitely recommend your company in the future. Thank you

Christopher C. on

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Take care of Jen. She took care of us.

Ridley U. on

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More regular office Hours

Jimmy B. on

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Michael V. on

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Kelly N. on

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Everything was great!

Teresa C. on

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It took me over an hour to get my truck! The location was not yet open and I was using the truck share on my phone but it would not work and when I eventually got transferred to the district office and the person I spoke to was very rude and unhelpful. Then once it worked there was still not enough information on the app about what you do when you pick up a truck (like leaving the lock somewhere) or enough information when returning it. Based on this experience I would never recommend using Uhaul to anyone, and I myself will never use this company again, it was the worst moving experience I've dealt with.

Jesse T. on

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Jen Young was outstanding! Very, very good customer service!

susan p. on

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Kevin R. on

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Paul H. on

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Art B. on

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Paul G. on

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Had a miscommunication with the drop off, but one quick phone call and she had it cleared up immediately.

Paula M. on

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Said one thing but it was another

Cliff C. on

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Jen, help me tremendously. I could not get my Armada started after we tested the lights and Jen actually helped me get my batter replaced. She is an asset to your organization. I will go wherever she is working if I have future moving needs.

Brenda L. on

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Great customer service! Plan to use this UHaul again soon

Michael W. on

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The young lady at the Uhaul location in Greenwood was very polite and was very eager to help me. Uhaul needs more like her with great personalities.

ian m. on

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Michael R. on

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Robert S. on

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Buck B. on

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I originally had a reservation at a different location in Greenwood. When I got to the location, it was not open and even the U-Haul representative could not get in touch with the owner. I was so grateful to have the great service I did at the new location inside the old KMart building. Jennifer did a fantastic job of making things work for me even after the bad experience I had with the other location! The only thing I would suggest is that when the U-Haul representative provides the location of this new UHaul center, she/he states that it is in the old Kmart building. I had no idea where the new U-Haul center was by the address alone and I have lived in Greenwood for 20 years!

William K. on

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SC service was excellent. All we could ask for. U-Box pickup in Bangor was OK, but we came perilously close to a series accident, because whoever placed the U-Box on a trailer for pickup failed to secure the clamps that locked the trailer to the U-box. I did not discover this until we had unloaded the container at our storage unit. Winds have been high here for several days. If I had not driven slowly to and from our storage unit, the container could have been blown off the trailer with damage or loss of contents and possible harm to others. Not a good experience!!!

kimberly a. on

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Pilar O. on

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Chandler C. on

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Nothing.

Paul G. on

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William K. on

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Location manager Jean was extremely helpful and accommodating. Could not be happier with her service.

Thomas M. on

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Deborah s. on

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Staff very helpful. Very easy drop off. The only problem was having to wait until 11am for opening. We had to rearrange our schedule to accommodate this late time. If we had been wanting to pick up a trailer, we would have wanted it much earlier.

CHRISTEN C. on

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bobby r. on

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It was a pleasure doing business there everyone was friendly went above and beyond to help...

Zoltan M. on

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I went into the store twice and talked to Jennifer. We spoke about the truck length, mileage,etc. I then made a reservation. I had my nephew (35 years old) go pick the truck up. She said that she would call me when he arrived and take my credit/debit card information. I estimated our trip to be 40 miles (over estimated...I used 12). She gave me a quote of approximately $116 or 121$. We talked about mileage again. She said if I don't use the miles I will be refunded or not charged basically. Imagine my surprise when I saw the invoice sent to me. She had said not on$e thing to me about a "fuel service fee". And a K fuel surgcharge of $14.95...what? I paid an extra 46$ for something I had no idea about. Appalling...going on FB in Greenwood, SC. I know you guys probably don't care but actually you're one of many that are opening up here. I called repeatedly today and was put on hold for 23 minutes minimum each time so after the 3rd time I hung up. After speaking with friends and calling you 1800 number which frequently says "have you filled out a complaint yet?"...I did. I'm sure nothing will be done about this at all but it does make me feel better. Jennifer was very nice...she should have been way more informative.

Roy S. on

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Just what I needed to transport kitchen appliances

WILLIAM B. on

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David G. on

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Good experience! I highly recommend U-haul for your hauling needs.

Maricarmen S. on

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Sean R. on

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Jose S. on

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