Customer Reviews for U-Haul Moving & Storage of Gwynn Oak

2,059 reviews

1506 Woodlawn Dr   Woodlawn, MD 21207
(On woodlawn drive on the backside of the Social Securtity Administration)

(443) 348-8231

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(443) 348-8231

1506 Woodlawn Dr
Woodlawn, MD 21207
(On woodlawn drive on the backside of the Social Securtity Administration)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lateefah A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Great help and quick pick up. Clean truck and perfectly running.

Daniel M. 
Rating:
4.0

No issues no problems

Lindsey P.  |  Overall Experience 
Rating:
5.0

My three black girl magic ✨ crew was supper helpful and very polite.....which was much needed after having a very bad experience on Rt 40 catonsville...the guy was just rude and a very big time waster...

Clarence S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tonya J.  |  Overall Experience 
Rating:
3.0

First of all I was doing a 24 hour rental but only used it for 6 hours. Then the truck makes allllllllllllllllllll kinds of noise from the breaks to the transmission. Then a truck that was supposed to be 39$ for 24 hours cost me 115$ that's a lot of hidden expenses.

ISIAH N. 
Rating:
5.0

The Gentleman at the front desk was very polite and professional.

Tammi C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayesha G. 
Rating:
5.0

I will use other u haul service in the future

yolanda a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

DAPHNE H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shirley D M. 
Rating:
5.0

Customer did not leave a comment.

Gloria R. 
Rating:
5.0

The girl was awesome and kind and helpful

Shmayah M. 
Rating:
5.0

Solomon was great. Communicated very well and had great customer service. He gave us insightful information and direction. Great employee.

Joy B. 
Rating:
5.0

There should be a double carbine pickup trucks as well to choose from next time..... thanks

ussif G. 
Rating:
5.0

Customer did not leave a comment.

Simone K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne F. 
Rating:
5.0

I really liked the easy check out procedure. I also liked the fact that someone was still at the location up until 8:00 pm. I ran into one issue while checking out and the young lady was able to help me. Also, the two ladies that i did come in contact with were very friendly and helpful.

John S. 
Rating:
5.0

Customer did not leave a comment.

Towanda W. 
Rating:
5.0

Customer did not leave a comment.

simon A. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Thanks for all of your assistance. We appreciated your services. Thanks!

charlene B. 
Rating:
4.0

Customer did not leave a comment.

Keyviaa S.  |  Overall Experience 
Rating:
2.0

The customer service was GREAT but my storage unit ended up being infested by rodents. I followed instructions given to me. No soap nothing with a sweet smell. But when I came to gather my belongings mice droppings where everywhere. And I staked my items up and batea did spreading them out. I had to wash all of my clothes and disinfect the rest of my belongings.

Cencere E.  |  Overall Experience 
Rating:
5.0

Mice get into the unit

Samantha G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy P. 
Rating:
2.0

It was horrible renting auto transport and the workers have no idea how it's set up

Daine B. 
Rating:
5.0

Everyone was helpful and friendly I enjoyed the registration

REGINA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

All is well!

ronald F. 
Rating:
5.0

Customer did not leave a comment.

rebekah B. 
Rating:
5.0

Everyone was very professional and when I needed to extend the time there was no problem.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
4.0

Helped by Chris Assistant Ubox Manager Woodlawn, since online wouldn't work.

Rating:
5.0

Good customer service!!!

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
4.0

A couple of things. The automatic light keep turning off while I was working at what I needed to do. Each time I had to stop and go find a sensor to get them back on again. Beyond frustrating. That alone would keep me from recommending the place to anyone. Second the alarm was triggered all the time! I’m in with my key card, they know who I am. What?!?! Third rodent droppings all over my unit when I cleared out. Super not happy about that.

Jane R.  |  Overall Experience 
Rating:
4.0

The equipment I requested wasn't in my truck and it was confusing where I was supposed to enter. The staff member who assisted me was very helpful and knowledgeable.

Montgomery P. 
Rating:
4.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

Tawanda E. 
Rating:
1.0

I was billed an extra day and the agent has now charged my credit card twice. I went into the location and the rep made several changes and still my credit card has been over charged. I am frustrated and want this resolved!!

Elizabeth C. 
Rating:
5.0

My service was prompt and efficient. I had the luxury of working with a manager named Kyra. She was extremely helpful, knowledgeable and made my arrangements as smooth as possible for me.

Danielle G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JAMES RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Tracy D. 
Rating:
3.0

A night to die took my belongings out on the 20th. There was trash all over the road where I had my storage unit that was just probably a fluke I don’t know but merry Christmas. Happy new year.

martha q.  |  Overall Experience 
Rating:
5.0

I like that they had the carts. That helped a lot. And the staff was always very friendly and helpful!

Paul F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

veron T. 
Rating:
5.0

Customer did not leave a comment.

Alan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keesha A. 
Rating:
5.0

Customer did not leave a comment.

syed A. 
Rating:
4.0

Customer did not leave a comment.

Pamela D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keshai H.  |  Overall Experience 
Rating:
5.0

Great customer service! Everyone was friendly and knowledgeable! I always have a good interaction with the staff here! #satisfiedcustomer

MARK F. 
Rating:
5.0

Staff friendly and answered all questions.

Patricia W.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Easy access to pickup and return.

Joseph H. 
Rating:
4.0

None

gary D. 
Rating:
3.0

The associste who helped me was very helpful and considerate

Nyasha M. 
Rating:
5.0

Everything good

Govardhan V. 
Rating:
4.0

Good service - smooth rental and return process - convenient

ralph J. 
Rating:
4.0

Customer did not leave a comment.

Fareed A. 
Rating:
5.0

The two ladies who assisted me where wonderful, thank you!

Santana G.  |  First Impressions 
Rating:
5.0

friendly accommodating staff

Jon Adler K. 
Rating:
5.0

The guy that helped me was OUTSTANDING!!! I am sorry that I don’t have his name, but he was wonderful! He helped me make sure I had the proper unit, and was very helpful!!!

Phyllis R.  |  First Impressions 
Rating:
5.0

Excellent service from start to finish. Thank you

Carol T. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
5.0

My rental experience at the said location was excellent. Host Terri Waters Waters was such a gem. She was very informative and had a beautiful personality. She's a true asset to the U Haul brand

Eddie H. 
Rating:
5.0

Customer did not leave a comment.

Shauntae h.  |  First Impressions 
Rating:
5.0

Would have been nice if I had been told at check out that one of the tire sensor probe was not working, no problem driving all was well but had the warning that the front right tire was low the whole time.

Jeanna M. 
Rating:
5.0

Professional, personable and friendly. I differently would support again.

Donata M. 
Rating:
5.0

Great experience! I was helped by Laschelle Roe (L.A.). She was very efficient and friendly. Many thanks to her for making that part of the move easier.

Kamaron M. 
Rating:
5.0

Customer did not leave a comment.

Margaret L. 
Rating:
5.0

Employees were very helpful and polite. However, the truck was in bad condition, front right fender was damaged (large hole, ripped, inoperable headlight, bumper damaged etc). Truck body also had damage. Not a good truck to use for company reputation.

Michael S. 
Rating:
5.0

New office manager very nice and professional. She is a asset to the company. I think her name is Tony.

brenda c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Clean windshield on the inside

LaTesha B. 
Rating:
5.0

Customer did not leave a comment.

Ethel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ross W. 
Rating:
5.0

Dear U-Haul, I had a great moving experience. Mr. Jeffrey Collins is an incredible asset to your company. The level of customer service he provided was beyond superior. As a first time storage customer, Mr. Collins gave clear and concise instructions that really put me at ease. He was very friendly, patient and professional. I will continue use U-Haul in the future, especially if you have employees like Mr. Collins.

CLIFFE O.  |  First Impressions 
Rating:
4.0

Great esperance, everyone was friendly. WAY better than other locations around Baltimore. However, the cashier was sick and still working. She had a runny nose and caught, she was wearing a mask, but you might want to ask employees to take sick time when they are sick. If you don't provide sick time or too little, provide more so folks don't feel obligated to come in when not feeling 100%.

Michael P. 
Rating:
5.0

Great manager Tara and the equipment specialist excellent services

terence C. 
Rating:
5.0

Ms. Waters Made Sure I Was okay, even in my stress level was terrible, cause my 2 movers cancel on me, Great Customer Service

Marie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawnte w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURTNEY P. 
Rating:
5.0

Customer did not leave a comment.

EJAYE R. 
Rating:
5.0

Everything was perfect including the friendly staff.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

Letia H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Edgar R. 
Rating:
5.0

I really love this location, even through staff changes they still remain very professional and provide good service.

Darnyell D.  |  First Impressions 
Rating:
5.0

Great experience thank you thank you

JAMES J. 
Rating:
5.0

Ur worker LA was very helpful and understanding she is a very good worker for yall company. And I will come back again and I will tell my friends and family all about yall.

Willie D. 
Rating:
1.0

Customer did not leave a comment.

sharando S. 
Rating:
5.0

Everyone at this facility is extremely pleasant and helpful. It’s a great team at this facility. I give them thanks for all their friendly attitudes and willingness to help in anyway they can.

myra m.  |  First Impressions 
Rating:
4.0

The staff is always helpful and friendly. Everyone from the General Manager to the housekeeping staff and everyone in between is always willing to help in any way they can. They rate 5 stars.

myra m.  |  Overall Experience 
Rating:
5.0

15 foot truck functioned as desired. My son had no problems driving it and returning it.Employees with whom we interacted were competent and friendly.

Chiles V. 
Rating:
5.0

Customer did not leave a comment.

winsted b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernita C. 
Rating:
5.0

The workers there were beyond extremely helpful, professional and polite

Belmont J. 
Rating:
5.0

we have a corporate account and was charges regular, and as today no one has reached out to fix the error, this is the third time we have had billing issues and very unprofessional.

Gwen W. 
Rating:
5.0

Customer did not leave a comment.

Eleshia T. 
Rating:
5.0

The young lady was working alone up front but she held it down getting us out in a proper manor . 5 Stars to her costumer service, Easy and Excellent!! I don't remember the you lady name. Woodland location and she worked on 11/6/22.

yolanda J. 
Rating:
5.0

Very friendly and professional staff

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Nothing at all...as long as they continue to give the same customer service that was provided today, there would be no need to improve on anything...Jeff and his staff were great!!!

Jaraysha S. 
Rating:
5.0

Awesome costumer care, easy access in the online access for reservations. Good rates!

Anibal R. 
Rating:
5.0

Fast, friendly, knowledgeable, and very professional!

mark H. 
Rating:
2.0

I still have not received a receipt. The guy at the U Haul where I dropped the trailer said I would get one immediately.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

Monique K. 
Rating:
5.0

Great customer service and friendly staff workers on 10/29/22 @ 12:30pm. My experience was excellent checking in / out.

Maria B. 
Rating:
5.0

Customer did not leave a comment.

Damon B. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

Gregory S.  |  First Impressions 
Rating:
1.0

First the office smelled of weed. The data gf was not knowledgeable about pricing or the 24 hour access policy plus fee. The storage facility is filled with rat droppings. There are rats right Ning throughput the warehouse. I was asked to move my items onto a rat dropping filled room. For this infested facility needs a really bad exterminator. And all of the storage rooms had “Red” nonpayment tags on them. Which is more than half of the space that paying customers could have. And no handicap accessible storage rooms available.

Shadon Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kadeejia S.  |  First Impressions 
Rating:
5.0

Very professional and always understanding even when my payment might be late

Lafayette P.  |  Overall Experience 
Rating:
4.0

This location typically does not have change for cash transactions. If you want to use cash for small purchase you will be surprised to find this out at the point of sale. If you insist on using cash then you will suffer the inconvenience and time wasting action of going elsewhere. Otherwise, a great location that always seems to have the truck that I need. The workers are top notch.

CHRISTOPHER C. 
Rating:
4.0

The associate Jeff was really helpful; would recommend and use this location again.

PRECIOUS DEMURT H. 
Rating:
5.0

Customer did not leave a comment.

oluwasehun A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Cieara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Synethia E. 
Rating:
5.0

Customer did not leave a comment.

MENDEL R. 
Rating:
5.0

Customer did not leave a comment.

Stanley F. 
Rating:
5.0

Nothing

CONSTANCE H. 
Rating:
5.0

Customer did not leave a comment.

myra M. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

While UHaul itself split my order between two stores and caused some confusion. The employee (who's name I managed to not get) was extremely helpful in getting me setup and out the door on time! It was extremely nice to feel like I had someone on my side during all the confusion. I may go back just to get their name and recommend to friends!

Brandon J. 
Rating:
5.0

Customer did not leave a comment.

Marquita D. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Victor W. 
Rating:
3.0

My first go around was horrible. My unit had mice . When I moved it was better . I’d like to shine a light on MANAGER TYRA SHE WAS Amazingly helpful, knowledgeable and extremely professional. All the staff encountered were professional, kind and truly helpful. Tyra was the best I wish her all the best future endeavors with your company .

Mayae J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vijaya S. 
Rating:
5.0

The gentleman was very accommodating and made sure everything was secure and safe for a very long move.

Tyrone H. 
Rating:
5.0

Nothing - Solomon was great, explained everything and was very quick on the install

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Kadeejia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latron P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly C.  |  First Impressions 
Rating:
5.0

All the men who work at this location were very nice and helpful. Great job

WILLIAM O.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Wanika C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent B.  |  Overall Experience 
Rating:
5.0

Excellent. Fir customer but storage was dirty and have mouse running around though out the storage

Tomeka R.  |  First Impressions 
Rating:
5.0

Great customer service

Emory B.  |  First Impressions 
Rating:
3.0

Too many rodents in the units.

Jerome C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazzmin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikhail A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  First Impressions 
Rating:
5.0

A convenient accessible place to store you items

Arthur P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davon J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronique C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonicole M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mindy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

iris j.  |  Overall Experience 
Rating:
5.0

Wow. The Manager at the facility Mr Randy Carr, what an amazing human being, knowledgeable, professional, helpful, kind and friendly. 1000% customer service quality.

fernandez a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARLENE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

karen m.  |  Overall Experience 
Rating:
5.0

Very busy but great service

chris w.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Abdallah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany J.  |  First Impressions 
Rating:
5.0

Great!

Rasul L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon H.  |  First Impressions 
Rating:
5.0

Megan signed me in and out. She was patient and kind and helpful from beginning to end on both days. We need more like her serving. Thank you Megan and Uhaul for a pleasant experience.

Karen G.  |  First Impressions 
Rating:
5.0

CLEAN!

Mithilesh P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delena P.  |  Overall Experience 
Rating:
5.0

I liked it because it friendly, convenient and fast service!

sherman h.  |  First Impressions 
Rating:
5.0

Na

john d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trena F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronique C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olutoyosi O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JaNai B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrollyn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard H.  |  First Impressions 
Rating:
5.0

Nice place, neat n clean environment, free lock, easy access, free loading carts available, cooperative staff, large place, cheap rates.

Muhammad H.  |  Online Move In 
Rating:
5.0

Made my move very easy … thanks. I was concerned about where to store my things during my u-haul moving reservation. One of option I had was storage and help. Storage price and size I want was available and price was affordable. Thanks again for making things easy during my move. Experience was great.

Jeanne L.  |  Online Move In 
Rating:
5.0

The staff was very friendly and helpful. The storage area exceptionally clean. I felt my stored items were going to be free of bugs and rodent damage (that was a great concern for me)

Janet M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devonte H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MILLIE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raven S.  |  First Impressions 
Rating:
5.0

Management and staff was always nice and friendly. Location is always clean and I do mean CLEAN. I haven’t seen any bugs or rodents. My storage was well kept. I will recommend this location to anyone. Thank y’all so very much!

Emma S.  |  Overall Experience 
Rating:
3.0

came back to refund a storage I had paid for. The guy ended up charging me twice for the storage space instead of crediting it they need to slow down and watch what they are doing. It's better to have more help than not enough.

Fran J.  |  Overall Experience 
Rating:
1.0

My unit was infested with rodents i had to throw everything away

DE'JA J.  |  Overall Experience 
Rating:
4.0

It was basically good there but when i remove my items there whete a lot of mice droppings on my items!Something needs to be done about the mice. I had to double check all my items before taking them into my apartment.

Jerome O.  |  Overall Experience