Customer did not leave a comment.
Shannon L. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Gwynn Oak
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NA
Soraya R.Great facilities that were easy to navigate.
Kevin T. | First ImpressionsWell organized business and setting
Gabriel I. | First ImpressionsMy experience was great. There's nothing else for them to improve. I had to visit them 3 times during the month of May from buying boxes to renting a truck. They are friendly and very professional.
William H.My second time renting from the Woodlawn location and the service & quality of vehicle couldn't be better. Very satisfied.
Linda R.This U-Haul located on Woodlawn Drive is the best run rental provider of all the ones I have had experience with. The service is excellent and the vehicles are clean and maintained.
Joyce M.Great service
HARRY H.Great customer service. Manager & staff were very helpful.
Rosalind H. | First ImpressionsAs far as renting a truck I've never had a problem but the storage units are mice infested and the rodents damaged my furniture. I am now seeking a lawyer to see if I can get my furniture fixed
Stephanie P. | Overall ExperienceWhen I returned the truck the lady who served me wasn't good. Customer service was poor
ROSTAND M.The overall in-store customer service was pleasant and I was highly pleased with the worker who helped me! However when I returned my U-Haul truck to the site, the website stated that my session expired and the link was invalid. I returned the truck around 9:30 p.m. I also tried to submit a “forgot my password†request to prove my checkout but the site never sent my password reset to my phone or email. I called customer service for immediate assistance. I was on hold with customer service for 42 minutes waiting for a representative to answer the phone. The staff member seemed uninterested to help me. He reported that he would notify the location that I dropped off the U-haul early but when I received my statement it reported that I dropped off the truck at 1 a.m. I think that the database should be checked for maintenance to ensure that the customer followed their contract and returned the vehicle on-time.
Kiera K.Great experience. I believe the young mans name was Chris. Please check. He was amazing. He helped me figure out what I needed and even booked me for another reservation a few days afterwards. He also Walked me out to my vehicle and was extremely polite. When I returned my vehicle the location was closed. A guy walked out to his car, saw me trying to scan to check in. He obviously saw I was having problems. I believe his name was Andy; he's a young African male. He asked me if I needed assistance and I looked around and said you're off of work aren't you? The place is closed and he told me that it did not matter that if I like he could help me. I was not able to check in with the app and he actually did it for me on his phone. I told him again he didn't have to I can figure it out because I knew he had just got off work and he told me that he was glad to help me and wanted to make sure that I was OK. He asked how the vehicle that I rented was and how it performed and asked how my service in renting it was. As I left and got into my vehicle I thought, my gosh who does this, this was amazing. Great service from someone who worked all day and was off the clock. I will definitely continue to use U-Haul and not Penske. Two great employees. Wish more were like that.
Joshua R.I return it back 4/28 at 4:15 my contract say I return 4/29 not true I gave my key to guy in customer service he didnot log it in charging me more money
TERRI R.This was the best experience I have had lately in renting a storage unit, this being my fourth rental in two years.
Joyce M. | First ImpressionsThe staff was friendly and accomidating. They made me feel like I could take my time and make my moving experience easier than I expected
Janet M. | First ImpressionsCustomer service was excellent! Store manager is a gem! I forget her name.
Raymond g. | First ImpressionsNothing
James H.Everything was fine thank you Uhaul!
Valeria N.Every phase of the equipment rental was seamless. From the online reservation, in store paperwork, pick up and drop off.
William B.I tried to make reservations online on Sunday April 18, 2021 but was unsuccessful. I arrived at the uhaul at 10am on Monday and was told the reason i was unable to make reservations online was because to system was down. So a transaction that should have taken 15 mins took almost a hour and a half. There were only 2 employees working, Chris and Shannon. There were marvelous!! Despite the stress of trying to assist customers under those circumstances they maintained their composure, worked together, and remained professional. Although i was there longer than expected, it was not their fault. They keep apologizing and tried to make best of situation.
RYAN C.The large bay doors were not able to be used which slowed progress
ROBERT B. | Online Move InThe hand truck was not in the truck like we requested and when we calles customer service to let them know, they said they would take it off, however, when we returned the truck, the charge was still in the bill. It has since been corrected, however, the requested item should have been in the truck when we picked up
Robert B.The management and staff are knowledgeable, friendly and extremely helpful. The facility is clean and convenient.
sam m. | Overall ExperienceN/A
Teresa B. | Overall ExperienceMake the ledger more user friendly, decrease phone wait time and get everyone on same page.
Jose T.It was a ridiculous ordeal getting my order filled. I placed it in Dundalk, MD where they did not have even 1 box of the 32 ordered. They seemed surprised that anyone was coming to pick up boxes that they clearly did not have. They offered no explanation as to why there was no notification given to me. They offered a refund, which was no consolation with a complete lack of notice. They called the Golden Ring store to check availability and then sent me there saying they had "some". When I arrived at the Golden Ring location, they had 4. And again a refund was offered. This time no help was even hinted at, as apparently they have no ability to check the stock of other stores. Nor did they have the inclination, since at least the Dundalk store bothered to call this one for me. For a business of U-Haul's size this is a gross deficiency. It didn't matter though since I was able to Google the next nearest store, and check the stock of rental boxes. How this feature isn't implemented in store computers is beyond understanding. Customer service was able to give me the phone number for Booking, which was able to move my reservation to the Gwynn Oak store. Another thing that Dundalk was able to do before I went to Golden Ring, but they would not do for me before going to Gwynn Oak. The final stop of my round trip 4 hour tour of the Baltimore area's scenic U-Haul locations was Gwynn Oak. They were helpful, quick, and even loaded my vehicle with me. 5 stars for them, 3 for Dundalk, 0 for Golden Ring. And my apologies to the Gwynn Oak store since this review will almost certainly hurt them, but this has to go somewhere.
Bryan B.I've been renting a lot of trucks at this location and haven't had a hiccup at all. The staff is very friendly, professional and informative.
TARA G.Jeffrey was a great explaining all details please tell him.
Ronnie H.Nothing, everything was up to par. Well pleased.
Althea R.They charged for insurance I didn't ask for or nor did I select
SHANNON C.Everything was great.
Tabitha C.everything was good I will very happy with my service
Teresa B.The truck which we took was not that clean but yeah there were some trucks which were clean as well
THENAPPAN S.Excellent sales staff. Very friendly and hard working. However, my 26' truck from 1970s was not safe to operate. The steering had a quarter turn slop, where turning the wheel did nothing for a quarter turn, then it would engage and turn hard. Truck followed every crack in the road and was very hard to control at highway speeds. It shook like it had Parkinson's even when fully loaded. Under full acceleration the truck blew white smoke out of the exaust. This means the head gasket is failing. I am surprised that this death machine is for rent. It needs serious mechanical repair.
Roman N.Nothing! I had a great experience
HENRY H.The staff was very pleasant and made the process quick and easy.
Andre F.Pick up was easy but drop off I have to wait around to find a person to drop my keys off. Two days after drop off I got a call from some one saying they can't find the keys, I am really surprised how can that happen when one of their employees took the keys 😒.
MASIUDDIN S.Always kind and friendly no matter how buzy they are!!
Maureen S.The guys were great and help me pick the right truck.
Chanika P.I reserved the trailer in Rockville three weeks in advance. I hoped to pick it up in Rockville or within 10 miles. But I had to pick it up near Baltimore, an 80 mile round trip. I think that was unreasonable and will tell this to anyone who asks about my experience working with U-Haul.
Theodore L.The truck was dirty, old, and a lot of damage and broke down and wouldn't start and had to be towed. I was charged for the tow even though I dropped the keys off with the truck across the street and they said they would take care of it because I had movers paid by the hour waiting for me.
TImothy A.Vehicle exterior could have presented a little nicer but interior was fine. Angela and Kristopher offered exceptional customer service!
Ronald C.I chase usual because I was moving to another state and needed temporary convenient storage which they provided with the first month free of cost. When I arrived there the storage was inside a building and not outside like they told me. I am 80 and my wife is 76 and we couldn’t unload our truck until we found storage ourselves thirty miles away. I think we were deceived by uhaul and overcharged because we rented the truck based on free first month outside storage convenient to our destination. It was a traumatic experience to say the least after putting our trust in uhaul. We purchased all our packing boxes and Equiptment from uhaul and the truck was fairly new and there were no problems with the vehicle.
PAUL B. | First ImpressionsOffice rep was very helpful and patient. She assist me with all of my needs.
Zina P. | First ImpressionsThey said one price and it change
SHIRLEY D.Shorten processing time
Thomas R.Excellent customer service. Thank you
MILDRED M.All of the staff members I’ve encountered have been extremely nice, helpful, and courteous!
April Y. | First ImpressionsVery pleasant experience.
Douglas H. | First ImpressionsMaintenance your trucks. The battery died, the truck shook like it needed an alignment. This was an horrible move with uhaul
Carla L.Don't park the vans so close together!!!! I had to get in on the passenger's side and climb over because I could not get the driver's side door open. Other than that, EVERYTHING was AWESOME!!!
Romel S.The staff was incredibly helpful and friendly.
belen s. | Overall ExperienceNice guy! I'd come back again because I know he's respectful, good attitude, and patient with customers. Good service goes a long way to me.
John M.I would highly recommend this location. James, the staff member who helped me with my reservation, provided the most professional customer service I've experienced in a long, long time. I could tell he valued me as a customer. I will definitely recommend renting from U-Haul at this location to friends and family.
MONICA H.Nothing...Angela was very professional, friendly and very knowledgeable with assisting me with the best service...need more employees like her. Left a wonderful lasting impression for the Uhaul Company
Veronica T.If I could give a higher rating, I would!! The team and facilities are the best I’ve ever had the pleasure of working with!!!
MARYLACHELLE R. | First ImpressionsI would not recommend this uhaul to anyone I liked. They staff is extremely unfriendly, unprofessional, and lacks the customer service needed to compete in our customer friendly world.
michael r. | Overall ExperienceI have no problem 😊
Terrica C. | Overall ExperienceThe staff that helped were extremely nice and patient with me and my questions. Would highly recommend this facility.
JASMINE B. | First ImpressionsThe guys helped me get the door unstuck which was wonderful after I had had a bad time waiting 3 hours on my movers!! Thanks so much for your help!
BRENDA P. | First ImpressionsThe entire staff was very accommodating, helpful and understanding. I'm really grateful. The only issue I had was with one of UHaul's rules about storage rental, which has nothing to do with the staff or their performance. The rule is the "alternate contact" rule, which states the alternate contact a renter provides must have a different address and phone number than the renter. Not everybody has people they can use as alternate contacts. All in all, fantastic service and I am satisfied and grateful. Thank you!
Veronica B. | First ImpressionsMs Angela is cool 😎 as a fan... love the customer service and she broke everything down for me to understand.. I kinda got lost looking for my storage unit but she made sure I was ok and I had access to everything... 👍👍
Geneva W. | First ImpressionsWhen i arrived to pick up my u-haul truck the gentlman was not wearing a mask. When i returned the truck back to the same facility. There was a young lady there, that was also not wearing a mask. Just made me feel uncomfortable.
Marquis S. | First ImpressionsEverything was great but it would have been easier for me to move if the sliding doors were available after office hours.
Tifanee M. | First ImpressionsThe staff in this particular location was amazing. The same, however cannot be said for corporate, or other locations, where customer service was sorely lacking.
Ziona L. | Overall ExperienceI noticed a lot of empty units in the same size I rented so I ask why was I put so far away when there were available units closer. I was told that those were rented but had not come in yet. I want to know why someone who has not come can get a closer unit when I came first. We as customers cannot pick a location so how does that work. I have a heart condition and feel that if the space is empty it should be rented first come first served. Going forward if I rent from you again I will want to see where my space and hope not to see as many customer ready tags as I do on my row but cannot get closer yet they are empty and you have me as a customer not an expected customer
Debora F. | First ImpressionsThe worst move-in experience
lauren r. | First ImpressionsAngela was Excellent a Great asset to the company.. Awesome Customer Service
RASHEEDAH T. | Overall ExperienceI was over charged for storage. I made over 10 phone calls to UHAUL to explain the storage charge and have not received a return phone call to this day. My personal items were destroyed..
Reginald R. | Overall ExperienceDue to a recent fire Melissa Perry & Staff was FANTASTIC. They treated me with Grace & Kindness to me & my belongings. They were polite & very helpful. I was treated with respect. Great Management !!!
LIZREBECCA S. | Overall ExperienceThank you
Teymi H. | Overall ExperienceThey need on site security people to patrol facility.
glen d. | Overall ExperienceI lost all my things and my children things , they have no answers. I’m so heartbroken and somethings I cannot replace . I hope this company is pleased from all the damage they have done to everyone.
brittany H. | Overall ExperienceI lost all of my deceased mom furniture during this fire which was very disappointing only having my things in storage for 60 days and what’s going around is a person started the fire.
SANDI S. | Overall ExperienceMelissa is very knowledgeable about the job and is willing to go abundantly above and beyond to see that customer service is accomplished!!!! Security is highly flawed! Be AFRAID!!! Very afraid here
Quinny T. | Overall ExperienceI found the place most helpful during this difficult time with the fire and everything. Helping me get another storage unit helped alot with my anxiety about what to do next..
Melinda S. | Overall ExperienceToo many technical issues! 24 hr access did not become available until the following week of my move. That wasn't explained, otherwise I would have rented elsewhere and avoided the manager attitudes.
RACHEL W. | First ImpressionsNone
Mark J. | Overall ExperienceThe only woman that work there Was God deny. Patient, kind , respectful, and very well mannered. God job in choosing an excellent Employee. And her daughter is awesome as well. Just like her mother.
cathy m. | Overall ExperienceYour staff, Oye and James, were very helpful. They are the best. Thanks.
olumayowe d. | Overall ExperienceThe staff at Gwynn Oak did an excellent job of setting me up in my storage locker and facilitating the drop off of my rental truck. They were the exception in what had been a very poor experience with
gregory l. | First ImpressionsPayton was helpful and courteous.
Tonia W. | First ImpressionsThe staff is unbelievably helpful and friendly, and the facility is clean and well maintained.
Mark A. | First ImpressionsI received great service from Uhaul. The customer reps were courteous and professional.
Johnnie B. | Overall ExperienceJames at customer service was great. He was very respectful and he walked me through all the details of of my storage unit and contract.
quanette m. | First ImpressionsGreat Customer service 👍
Joyce W. | First ImpressionsGentlemen were amazing
patrick b. | First ImpressionsEveryone was so pleasant and paloght thank everyone for there service
Sharon O. | Overall ExperienceThe young man that assisted me was very helpful and courteous
STEPHANIE B. | First ImpressionsThe customer reps were very courteous and helpful. It was a pleasure doing business with them.
Johnnie B. | First ImpressionsOne the best U-Haul in the city in my opinion.
RUSSELL P. | Overall ExperienceAbove average. Would refer.
BEVERLY L. | Overall ExperienceEverything was well taken care of
Larry D. | First ImpressionsI had great assistance. Very personable, and efficient. Explained everything well. Very helpful.
Lisa O. | First ImpressionsThank you for the great service.
SHAWANDA A. | Overall ExperienceNice and clean. Good customer service. Thank you.
SHAWANDA A. | First ImpressionsShe was a very polite lady she answered all my question she represented her self very well 5 stars for her thanks so much for everything
Sharon O. | First ImpressionsGood experience, easy check out. I’d rent from this facility again if needed
Robin K. | Overall ExperienceMelissa and Shaun were very ignorant. The reservations I made were input wrong . Wasn’t given part of my order . Staff made jokes about my name that was not funny to me .
sierra t. | First ImpressionsProcess was easy fast I loved everything about it
Victoreya H. | First ImpressionsThe staff was very friendly and helpful. The facilities were clean and easily navigated.
patricia r. | First ImpressionsHe was excellent
JENNIFER W. | First ImpressionsVery friendly and helpful understanding and caring knowledgeable associate about u haul and towards customers
Hawabibi S. | Overall ExperienceVery clean and spacious rooms
Hawabibi S. | First ImpressionsVery nice facility
Adam S. | ReservationJames waa amazing helping me with my reservation
RANETTE C. | First ImpressionsI got good customer service
bolanle o. | ReservationThe move out went well. No problems, very polite young man waited on me.
india b. | Overall ExperienceMy wife and I found Ms.Janice Extremely wonderful and pleasant to do business with. We didn't have to cringe any further upon entering. At 7am she was refreshed, smiling, and greetable. Nice Spirit..
Thomas c. | ReservationGreat service
trellany t. | ReservationAssociate was not pleasant and seemed irritated to have to assist me.
Kathy M. | ReservationI reserved online. I wanted to change move in date but can’t seem to find it online.
katrina c. | ReservationEverything was a smooth process and the staff were very helpful.
andrea m. | Overall Experience