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TIMOTHY L | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Gwynn Oak
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van was not cleaned. Smelled like someone had hauled trash.
Thierry PThis location provides excellent customer service during both pickup and the return.
JOHN DTrying to figure this out why it cost me so much to rent i didn’t use a credit card i use a debit card i like coming to this location but the price didn’t make sense . Maybe i need to try another spot i was charged more when i used it before and had it longer is cost me $139. total pricing is different and i brought the vehicle back earlier and put more gas then what i was suppose to i think they guy that waited on me did some seeking stuff it cost me 54 . etc the first time for 28 hrs $139.etc but i use it this time for 23 hrs cost me $113. etc and the miles was mile was 1 mile more then what the paper said i have the pictures and Don’t understand why i was charge a vehicle license recover fee
KIMBERLY FThe pickup location was not where I expected (Carroll Fuel on 40: 8300 Baltimore National Pike, Ellicott City, MD 21043). I was also charged ~$100 instead of the ~$65 that was quoted
MARK HThe gas was not where the guy said it was tried calling didn't get an answer
LONNETTE RExcellent experience and customer service it was really nice to have U-Haul you box for my move. I will always keep that in mind. I recommend highly. And the price is reasonable.
Rue JBradlee is the bomb. He did a wonderful job, communicated so well, helped me understand the whole process and kept me updated throughout.
Dean SBased on my experience and the issues that I encountered that day, I answered no to that question. Granted, that this may have been a one time mishap, but, it should not have happened. Therefore, I would recommended inspection of storage units prior to assignment for availability and cleanliness and an updated map or clearly note where unit is located inside the facility.
cheryl w | First ImpressionsMake sure no charge extra money if the customer leave the tank full give some credit back I had my tank very low and I left full and I have no credit instead of that they charge me more money
Elmer mThe crew provided outstanding customer service! They even accommodated my request to provide the services needed sooner than planned, on short notice.
Miriam LI was very pleased overall because of the professional demeanor of the entire staff. Overall, the storage unit that l rented was without any visual damaged content for the majority of the term that l rented the unit. I was absolutely unaware of the extent to which a cluster of the items/merchandise was infested, damaged, destroyed, or completely ruined due to vermin.
KALLAAD W | Overall ExperienceThe last year was horrific!!!!!
Jeanelle G | Overall ExperienceThe woman at the front desk provided excellent customer service. She was a joy at 7am. A wonderful spirit!
TARIKA LGreat customer service, clean facility.
LISA C | First ImpressionsGreat customer service, easy to drop off/pick up.
Lisa CMy first unit 1246 was not clean at all. It had mice dropping all over the unit. It was pretty disgusting. My truck did not have a hand trolley so that made my move more time consuming. The customer service was great .....despite the two setbacks I will use your site in the future
LATOYA J | First ImpressionsWe had an issue with our unit being locked, but a representative quickly came to us & provided another unit close by. She was very efficient, friendly & helpful.
JILL S | Online Move InThe salesman changed my schedule and charged me for two days in one. I think the service is too bad.
Adolfo PIt was reliable
grace w | Overall ExperienceAwesome customer service
Albert S | First ImpressionsI did a load share and the trailer was not ready at pick up and the local office wasn't in the loop. Frustrating.
VINCENT OGood service
JOHN LThe guy who take care of me didn’t anything and made have problems returning my trailer
EDUARDO PThe staff is friendly and helpful, making the process easy for both picking up and returning items.
IBRAHIM KOver charging me
WALLACE WGreat facility and people were very helpful
DARIN A | Overall ExperienceI would recommend them to all of my family and friends. Very helpful.
Louise M | Overall ExperienceNa
JOHN LThey have mice issues
Darnyell D | Overall ExperienceI think the employee should test drive the vehicles before they put them back in service just in case there is an issue with the truck
James BNothing. Service was excellent all around
Nancy SDerek my man thanks boss good looking out 5 🌟
Maurice FGreat will rent again
Natalie WDerrick good man he did wel i would send my family's to see him
MAURICE FThe only problem we experience was the schedule. Twice we could not get in at 6and 7 pm. That was really bad and one time I was locked inside the facility and the emergency number did not respond.
Juan V | Overall ExperienceThis location was very nice and helpful
WILLIAM DNo weight for pick up or drop off. Staff was very helpful and attentive. The facilities were clean
Harold PThe service was great and Derrick was the constant professional in every aspect. I really don't want to deal with anybody else but Derrick, he was a true professional.
john s | First ImpressionsThere is never any windshield wiper fluid. In the trucks ever time I have rented. The windows are always dirty. But overall everything is wonderful.
SHAKEYA BNothing my trip and correspondence went well! Thank you
TANGIER Mthe employees at the store were awesome
Jamie BExcellent customer services, great working equipment. Will return in the the future
GERARD MThe whole process was amazing! Customer service was top of the line!
Lisa FExcellent service. No complaints.
JAMES MWe were extremely pleased with the individual who assisted us with at this location, We did not realize it at the time but the unit did leak and get out mattress wet.
STEVEN MMy experience was far superior than any prior U-Haul experiences thanks mostly to Devren Tanner. He went above and beyond for us and made the experience quick and easy. Although U-Haul is everywhere, as long as I am in Baltimore I will use this location to rent because of Devren!
ALEXANDRA BI was charged twice for my rental. Who do I talk to about getting reimbursed?
Aislynn HFast,friendly customer service. Customer parking.
Shanell OUnlimited miles
Keno PI was happy that I could do everything from online
Rhea H | Online Move InI would like to say thank you and I had a good experience with you all and I will recommend y'all to other people
Paulette D | Overall ExperienceI would Rent another storage unit from this Location again with out any problems thank you .
REGINALD W | Overall ExperienceNothing love the staff
KATIRA GIt was quick and easy to operate and fast to use and it solved all my Needs thank you.
REGINALD WThe Leaking in back of truck other than that Nothing because you don’t have to Drive fast to get to your destination just safety.
REGINALD WThe customer service rep I spoke to over the phone was so helpful and knowledgeable. She answered my questions thoroughly and ensured that I had all the information I needed. The female at the U-Haul store location that checked me out could have been more attentive& engaging, seemed like she didn’t want to be there. The males who checked me in were friendly and helpful. They made everything convenient. Overall my experience was no hassle at all! Very satisfied.
Nicole G | First ImpressionsNothing, customer service outstanding!
RONALD Myou guys actually do a very good job. Everyone I dealt with was professional, friendly, and competent. You really are there for me through many difficult times in life. Moving is no fun and your help is crucial. Thanks.
SCOTT SDerrick was very pleasant to work with!!
nelson j | First ImpressionsAnnoying payment reminders and multiple attempts to withdraw from my account. The exact reason why I do not provide access to my main account
Joseph B | Overall ExperienceStaff were very friendly and helpful. U-Haul, meaning the higher ups at U-Haul, have changed this location to a mobile only location. You, the customer has to do all the processing work yourself after you enter the store. This took way too long, that app and website didn’t function correctly on my phone so the staff let me use theirs but it was extremely slow. Again, the staff was fantastic, but U-Haul as a company is making some terrible decisions.
Travis GThe staff was very polite. But I was not happy with the policy of the company. I did not like the fact that I had to take a picture for your records. I find that very invasive. The on line process was confusing. There was frozen ice on the windshield. I had no scraper to remove it; so, I had to sit in the truch and waith 20mins, for the ice to melt. This was not a good experience.
JEAN AMrs L.A. and staff are the BEST!!!
Stephen W | Overall ExperienceThank you for keeping my things safe the past 2 years. I’m very grateful
Erikka Y | Overall ExperienceThe guy at the front desk extremely nice and very knowledgeable.
Lydi D | First ImpressionsThe people working there are awesome. They answered all our questions and were extremely friendly
JANICE RNo improvements. Derrick was a great support & help!
Jazsmine MNothing other than keep doing what you all are doing for the community.
REGINALD WThere was roachs 🪳 walking the hallway otherwise it was ok.
REGINALD W | First ImpressionsEasy process
valerie rTrucks alignment is so far off the wheel had to be kept at a 45 to drive straight and you could tell there is an issue with the catalytic converter as the truck was not burning off all fuel the truck had 156,000 miles and was 13 years old a little scary your still renting this vehicle out
THOMAS RRental was good, van was a little low on gas but it was cool did not have far to go. Return was easy although parking lot gets packed after hours for returns.
MARK MThey were very helpful and transaction went very smoothly
WILLIAM DEverything went OK was supposed to be delivered on the 12th got there on the 14th and they charge me an extra $99 above the quote to deliver it
William KWelcomed and helpful
ADAM BThey need staff...
DARLYENE D | First ImpressionsStorage rent got hiked up so many times and I had to pay someone to take most things to the dump because of the rodent infestation and some things were not able to be cleaned.
Cierra S | Overall ExperienceOutstanding service and professional work. I was really impressed.
MARK DPick up was a piece of cake.Super friendly staff! The truck was super comfortable to drive. Baltimore to Spring Hill Florida for 3400. Fuel efficient truck. Ty for a smooth transaction.
WAYNE SThe staff that help me was every professional and guide me through the step of renting a storage room and the access of how to get in the building
Larry K | First ImpressionsEverything was Great only thing I noticed and it was small is they have a Mice problem. But when I went to the office they was on top of it.
Bryheem W | Overall ExperienceI would have said yes to everything and given 5 stars until I moved out and found mouse droppings all over everything. I understand you can’t access the bait traps inside the unit but you can treat outside. I have used 3 long term U-Haul storage units for extended periods and this is the only time that’s happened.
Doug O | Overall ExperienceThe staff seemed petty.
Simba L | First ImpressionsThe managers at Woodlawn are excellent. I have had less than excellent service at some other U-Haul facilities. That's why I said average instead of above average
RUTH D | Overall ExperienceStorage was good, and staff that helps with hooking up trailers is always top notch. I’ve rented trailers 3x from this location and they’re always on top of it
Robert K | Overall ExperienceThis whole U-Haul experience has been awesome from pickup to drop off. I must give a personal thanks to the Baltimore's office. The assistant manager, Ms. LA., really made BIG THINGS happen for me. Her kindness, customer service skills and professionalism is unheard of in this area. To be extremely transparent, from the Owner, to the youngman that was receiving and cleaning the trucks, all were awesome!!! Thanks goes out to everyone whom I encountered. Stephen Williams (443) 904-1159
Stephen W | First ImpressionsThank You Uhaul 💗🙏🏾😊 first in Orlando and now in MD...Thank You very much for always giving me the security of knowing my families belongings (no matter how long the storage was needed) were kept safely. "Moving" period is a stressful journey for ANYONE...oh my GOODNESS and your STAFF ⭐️⭐️⭐️⭐️⭐️👏🏾👏🏾👏🏾👏🏾👏🏾🎉🥳🎊THANK YOU😊
Denise G | Overall ExperienceI wanted to let someone know that the storage unit had mice dropping around the floor corners. I will be going back to the unit on Monday to move my bedding to the other side of the unit, but I had to do a quick move in on yesterday.
raymond h | First ImpressionsI had rat droppings all over my stuff. I had boxes, papers and book destroyed from rats.
Troy J | Overall ExperienceThe staff was very pleasant, and the secured storage units was a great deals
SATIRA R | Overall Experience1. My first name is spelled wrong. It should be L-O-V-I-T-H-A (not Elovitha). Please make the correction and inform/text me when the change is made. Thank you... 2. I will visit my assigned storage space this weekend... Thank you...
Lovitha S | First ImpressionsI have pics and videos of how dirty and unkept my unit and the facility was. I had a dead mouse in my unit. Tyra was working on a Sunday, Father's Day to be exact and she was very very helpful and supportive! Not only did she come and get the mouse, she also removed my items from the storage unit and mopped and swept the entire unit. She never showed an attitude or blamed me for the situation. She then went through the facility picking up trash and cleaning the floors. She deserves a badge of honor! She did her job with a smile on her face. Her customer service is impeccable! I see why she's the general manager!! This is a commendation on her behalf. ~Teena Wallace
Teena W | Overall ExperienceI have 1 concern about the rodents in the storage unit they left droppings all over my personal belongongs and I adhered to all the do and don'ts and still the mice were heavily in the units Im not sure the poison bait is very effective I'm just hoping that nothing got into my bags and boxes and I didnt take anyrhing to my new apartment.
MELISSA S | Overall ExperienceThe manager Tirri was very caring and her service was beyond exceptional
ERVA H | First ImpressionsThis location has an exceptional staff;; always friendly and very knowledgeable, and willing to take the extra step. The facility is very well maintained.
Michelle R | Overall ExperienceThis is not just about the facility. There were several issues with the entire process that seemed to be streamlined. First I got there after booking and thought this is amazing. The unit the phone rep booked was said to be for a two bedroom apartment and was the size of a closet. Too small. Then based on the actual size of the unit I required there were only two unit which I had no choice to book because I had ordered movers who I did not want to inconvenience. The two units had locks on them and upon opening there were 5-10 sticky glue mouse traps and three rat box in each unit. How horrifying is that when storing luxury furniture. On top of that I was charged full price for two units when I only needed one 10x10 unit. On top of that the U-Haul up truck was extremely dirty with blunt guts in them. I’m disappointed. And out of money and time I cannot recover.
BLAKE W | First ImpressionsThere was a pile of broken mirror glass in my unit upon opening it. I told someone in the office and it was never cleaned. I have pictures.
AISHA E | First ImpressionsI checked out of my storage unit to find my mattress and box springs (multiple sets) with big holes and nice feces and urine all over it! I’m waiting to see what the claims department say now! If they don’t replace my sets i will be taken further action! They need to do something about that rodent issue! It’s nasty and no one should have their items ruined while stored away! It kinda makes me don’t even want the clothes either! I will never use U-Haul again!
brenda p | Overall ExperienceVery pleased
RODNEY T | First ImpressionsThe service was immaculate!! In every way, from start to finish!! I am ever so grateful 🙏!! If I ever need this type of service again, UHaul will be my #1 pic!!
Sadie B | Overall ExperienceMgr. and employees are very knowledgeable and willing to help. Great 👍 service 👏.
Miranda B | Overall ExperienceAll of the staff at this location were extremely courteous and resourceful. I would use this location for my moving needs in the future.
Andre C | Overall ExperienceAs usual and because of such, l am very grateful and extremely appreciative for the quality of professionalism displayed by the young female employee. Her assistance was very kind-hearted and gracious. Absolutely, the professional approach extended and the high degree of effective communication extended every time that l have visited the location are two main reasons why I will continue to use the Uhaul services at this location.
kallad c | Overall ExperienceOnly stored there for month and a half. Yesterday moved stuff out and it was literally covered with mice turd. Everything!!!! I followed rules and stored no food and this still occurred. I should be refunded half of my money at least due to things that I simply had to throw away like my entire mattress because of turd.
Eddie B | Overall ExperienceYou all have a rat problem. I a lot of my items were damaged by the rats.
Jacqueline M | Overall ExperienceVery nice location. Very professional
Ronald J | Overall ExperienceSales lady was nice & pleasant.
Alverta R | First ImpressionsFees are too high. Extra charges are too high. Customers need fair fees.
Craig R | Overall ExperienceI absolutely loved this location and staff was helpful and very polite..... unfortunately like most affordable nice establishments it does not work due to the 💩💩 people . My unit was super clean ...parking lot clean...hallways clean.. 😞🤦🏽♂️🤦🏽♂️ the dirty ppl come with mice and roaches .. crawling all over everyone's items..When i moved my items out i had to through some things away. There were mice dropping everyWhere and small roaches ..it was very sad to see...I literally paid to have my property 💩 on and crawled all over with all kinds of bacteria and germs 🥴🥴 not what I signed up for and I know its not uhal fault but that was my experience...besides the creepy crawlers 5⭐
Clarence S | Overall ExperienceI would like to thank Miss Tierra Waters & staff they were extremely helpful and patient with my situation and I really appreciate it. I would definitely recommend to anybody who asks that they can store their stuff at your facility. Thanks
Dwight A | Overall ExperienceTerri and her staff watch that place like a hawk. I’m thinking “who’s that”, that’s Terri. All over the place.
DOUGLAS G | Overall ExperienceLA was extremely helpful, kind and compassionate and willing to help me with my storage needs and closing my unit
Akilah L | Overall ExperienceThey were very helpful
ALEXIS C | First ImpressionsThank you Ms Tyra for your knowledge and help with the rental truck and storage unit. Ms Tyra was extremely helpful and offered me the best customer service she’s definitely a team player. Thank you again and Happy Holidays
sheranda p | Overall ExperienceThanks
Oscar M | Overall ExperienceI was very satisfied with all that U-Haul has to offer. It really helped me that the first month of storage is free.
Linda K | First ImpressionsTirri and the crew are top notch! ALWAYS courteous and went out of the way to assist me. They are FAM!
Kimberly K | Overall ExperienceThe staff was very helpful, and excellent job with there help
Raymond N | First ImpressionsI believe my staff member was named Terra? This young lady was probably the best I have ever seen. She not only waited on me, but manned the other register as well. Then hooked up someones trailer, all while answering phones as well!! She deserves recognition.....I have already posted about this facility to my friends... keep up the great work..
Terri H | First ImpressionsYour staff was very helpful and kind. They showed a lot of patience as the storage place was filling up with customers. The gentleman that works in receiving was just as helpful as i couldn’t operate the entry pad. Thank you for all your help because i had a long day and it went smoothly with the truck and storage rental was perfect.
sheranda p | First ImpressionsWait a long time cause they work with 2 people at a time.
denise b | First ImpressionsThe staff is always friendly. They greeted me every time I’ve came to the office facility or if someone has seen me in passing when I’ve came to my storage unit. Always have great service from start to finish.
Lakisha A | Overall ExperienceA plus plus plus
ron s | First ImpressionsDuring my f final checkout, on the October 7th, one of your Associates it was two females the younger shorter one gave me a hard time about not having pictures, clearly using the app checkout it only asks for optional pictures, so she would not do my check out after asking twice, so I had to do it on my phone. I thought that was rude and unprofessional! If taking pictures when you check out is a requirement it should be made clearer doing the checkout process. The other thing is that everybody does not have a camera or phone to take pictures, what do you do then?
MARCUS M | Overall ExperienceThere were tons of mouse droppings all over my sofa, Headboard and Footboard.
Cierra H | Overall ExperienceI was satisfied
Obinna M | First ImpressionsNot please the the service i got When i came in to see what other options i had to retrieve some very important items i had in the storage unit staff was not very helpful
katina r | Overall ExperienceThey never answered the phone and the staff was never helpful
Jazzmin T | Overall ExperienceWorst experience...
LYNNETT C | First ImpressionsAll of my property was damaged by rodents which resulted in me losing everything.
Takia T | Overall ExperienceHad a roach issue however the manager took care of the matter
Bryan S | Overall ExperienceThe supervisor was swamped with work, and she was dealing with an EXTREMELY rude and hostile customer. Bless her for handling it with poise and grace, while still running around to help so many other customers at once.
Katerina P | First ImpressionsTirri was very helpful and fully explained everything to me.
Carlisia R | First ImpressionsThe service was great. Although my unit had rats feces. There needs to be more things put in please to keep the rats out.
Sophia A | Overall ExperienceThe actual unit I received is not at all how it was presented to me. I was even charged for an extra unit. It is NOT easy to upgrade in the spot. The after hours numbers routed you to a customer service rep who is not even local and they do it have the ability to update.
Grace L | Overall ExperienceAll staff members are very kind and courtesy also staff recommended information to me for a pleasure move experience .
Donielle J | First ImpressionsMy experience with Caton Avenue storage facility was far better with customers service, renting trucks as well as storage. I will just go back there because Woodlawn doesn't have the customer service that I am used to getting at Caton Avenue.
Gayle W | Overall ExperienceThank you for your service.
renay R | First ImpressionsU-Haul Moving & Storage Of Gwynn Oak Was recommended to me by local u haul rental place. At first I was not to crazy about location because it was little far from my home. But now using/used U-Haul Moving & Storage Of Gwynn Oak, I’m glad I decided to rent the storage. Place was clean, secure, climate controlled building ( nice and cool inside) quiet, price was right for my budget and clean restroom inside the building. It really made me feel comfortable to leave my things at the U-Haul Moving & Storage Of Gwynn Oak. Also, I had to stop by U-Haul Moving & Storage Of Gwynn Oak office for questions.. staff members working there were very friendly and helpful. I’ll definitely going to use U-Haul Moving & Storage Of Gwynn Oak facility again. Thanks
Jeanne L | Overall ExperienceThe unit is no where near the size portrayer in the example and when I try to increase the size I keep getting the voicemail of the place which has cause me to be late in returning the u haul truck. The advertising says everything can be done online but that is not true.
Grace L | Online Move InThe manager was very informative although young , was very professional and knowledgeable with me and another employee she was training . I was impressed by her humbleness . Keep up the good work young lady and continue to be an example !!
CYNTHIA A | First ImpressionsFacility was filled with mice. Dead mouse at the door upon entry. Access to my side of the storage facility was never open on time and was always locked earlier than it was supposed to be. Some staff rolling up at work or not knowing how to do their jobs.
Michail R | Overall ExperienceOverall I've an excellent experience with Uhaul on line and in person.
wanda k | Online Move InThe light didn't work for a while near unit 1206
Nikeea G | Overall ExperienceReserved a storage, came in a paid for, only to be told on my way to the storage that the storage isn’t available. Instead for the girl to give me the next big storage b/c my reservation was for the biggest but she instead tried to get me two of the smallest ones. My stuffs are still in the Uhual truck and I’m being charged every day
Romen n | First ImpressionsThe personnel were always knowledgeable and helpful. I told them that even though we have moved out we’re still going to stop in and say hi to them when we’re in town. They were such a blessing. Thanks for such outstanding employees. I’ll always highly recommend your company for quality services
Rhonda M | Overall ExperienceI’ve used U-haul every year since 2019. The booking process is always smooth, and I always seem to catch them deals lol. I would 100% recommend this location to my family and friends.
E'MONIE Y | Overall ExperienceThe place was clean as I can see but my unit had mouse mess in it. I did make sure I didn't have no food in it when I moved in.
Shauntae h | Overall ExperienceThe prices were high for the size of the unit… when they upped the monthly rent prices I quickly got my belongings and went to a cheaper unit at a different facility. The few months my stuff was in storage there, my stuff was safe, and free of pests. The uhaul facility was clean and well maintained.
Sara B | Overall ExperienceMy experience was less stressful with the help of U-Haul from start to finish. All the staff in both states were very helpful and accommodating. Will definitely recommend your company.
Undine B | First ImpressionsLove your store Manager at this location she was very informative and helpful.
Tiana W | Online Move InThe facility was infested with mice.
Dana W | Overall ExperienceOther than the misunderstanding as to when to close out my acct, this has been a great experience
Kenneth M | Overall ExperienceThe GM is absolutely wonderful! Professional, kind and very understanding. I would recommend this location to anyone!
MICHELE J | Overall ExperienceMy furniture was embedded by rats when picking up furniture to move, then was told by the manager. It would be taken care of and I was still trying to be charged. I lost furniture and I feel entrapped!
Andrew S | Overall ExperienceThe manger was very helpful and knowledgeable
Kalifah P | First ImpressionsI have had nothing but wonderful services everytime!!! Their staff have always carried themselves SO professionally AND have always gone above and beyond, showing just what customer service standards are💗💯💗💪🏾💗😁🙏🏾
Denise G | First ImpressionsThe staff was very helpful and answer all my questions and I got really good storage unit
Marsha C | First ImpressionsStaff very unprofessional, I am being charged for something that wasn’t my fault y’all need new management! Better customer service better everything I wouldn’t recommend this branch to anyone not even trailer park trash 🚮
Chaquan J | Overall ExperienceNo issues no problems
Lindsey P | Overall ExperienceMy three black girl magic ✨ crew was supper helpful and very polite.....which was much needed after having a very bad experience on Rt 40 catonsville...the guy was just rude and a very big time waster...
Clarence S | First ImpressionsThe Gentleman at the front desk was very polite and professional.
Tammi C | Overall ExperienceI will use other u haul service in the future
yolanda a | First ImpressionsThe customer service was GREAT but my storage unit ended up being infested by rodents. I followed instructions given to me. No soap nothing with a sweet smell. But when I came to gather my belongings mice droppings where everywhere. And I staked my items up and batea did spreading them out. I had to wash all of my clothes and disinfect the rest of my belongings.
Cencere E | Overall ExperienceMice get into the unit
Samantha G | Overall ExperienceA couple of things. The automatic light keep turning off while I was working at what I needed to do. Each time I had to stop and go find a sensor to get them back on again. Beyond frustrating. That alone would keep me from recommending the place to anyone. Second the alarm was triggered all the time! I’m in with my key card, they know who I am. What?!?! Third rodent droppings all over my unit when I cleared out. Super not happy about that.
Jane R | Overall ExperienceMy service was prompt and efficient. I had the luxury of working with a manager named Kyra. She was extremely helpful, knowledgeable and made my arrangements as smooth as possible for me.
Danielle G | First ImpressionsA night to die took my belongings out on the 20th. There was trash all over the road where I had my storage unit that was just probably a fluke I don’t know but merry Christmas. Happy new year.
martha q | Overall ExperienceI like that they had the carts. That helped a lot. And the staff was always very friendly and helpful!
Paul F | Overall ExperienceStaff friendly and answered all questions.
Patricia W | First ImpressionsThe two ladies who assisted me where wonderful, thank you!
Santana G | First ImpressionsThe guy that helped me was OUTSTANDING!!! I am sorry that I don’t have his name, but he was wonderful! He helped me make sure I had the proper unit, and was very helpful!!!
Phyllis R | First ImpressionsNew office manager very nice and professional. She is a asset to the company. I think her name is Tony.
brenda c | First ImpressionsDear U-Haul, I had a great moving experience. Mr. Jeffrey Collins is an incredible asset to your company. The level of customer service he provided was beyond superior. As a first time storage customer, Mr. Collins gave clear and concise instructions that really put me at ease. He was very friendly, patient and professional. I will continue use U-Haul in the future, especially if you have employees like Mr. Collins.
CLIFFE O | First ImpressionsMs. Waters Made Sure I Was okay, even in my stress level was terrible, cause my 2 movers cancel on me, Great Customer Service
Marie W | Overall ExperienceI really love this location, even through staff changes they still remain very professional and provide good service.
Darnyell D | First ImpressionsEveryone at this facility is extremely pleasant and helpful. It’s a great team at this facility. I give them thanks for all their friendly attitudes and willingness to help in anyway they can.
myra m | First ImpressionsThe staff is always helpful and friendly. Everyone from the General Manager to the housekeeping staff and everyone in between is always willing to help in any way they can. They rate 5 stars.
myra m | Overall ExperienceFirst the office smelled of weed. The data gf was not knowledgeable about pricing or the 24 hour access policy plus fee. The storage facility is filled with rat droppings. There are rats right Ning throughput the warehouse. I was asked to move my items onto a rat dropping filled room. For this infested facility needs a really bad exterminator. And all of the storage rooms had “Red” nonpayment tags on them. Which is more than half of the space that paying customers could have. And no handicap accessible storage rooms available.
Shadon Q | First ImpressionsVery professional and always understanding even when my payment might be late
Lafayette P | Overall ExperienceMy first go around was horrible. My unit had mice . When I moved it was better . I’d like to shine a light on MANAGER TYRA SHE WAS Amazingly helpful, knowledgeable and extremely professional. All the staff encountered were professional, kind and truly helpful. Tyra was the best I wish her all the best future endeavors with your company .
Mayae J | Overall ExperienceAll the men who work at this location were very nice and helpful. Great job
WILLIAM O | Overall ExperienceExcellent. Fir customer but storage was dirty and have mouse running around though out the storage
Tomeka R | First ImpressionsGreat customer service
Emory B | First ImpressionsToo many rodents in the units.
Jerome C | Overall ExperienceA convenient accessible place to store you items
Arthur P | Overall ExperienceWow. The Manager at the facility Mr Randy Carr, what an amazing human being, knowledgeable, professional, helpful, kind and friendly. 1000% customer service quality.
fernandez a | Overall ExperienceVery busy but great service
chris w | First ImpressionsGreat!
Rasul L | First ImpressionsMegan signed me in and out. She was patient and kind and helpful from beginning to end on both days. We need more like her serving. Thank you Megan and Uhaul for a pleasant experience.
Karen G | First ImpressionsCLEAN!
Mithilesh P | First ImpressionsI liked it because it friendly, convenient and fast service!
sherman h | First ImpressionsNa
john d | First ImpressionsNice place, neat n clean environment, free lock, easy access, free loading carts available, cooperative staff, large place, cheap rates.
Muhammad H | Online Move InMade my move very easy … thanks. I was concerned about where to store my things during my u-haul moving reservation. One of option I had was storage and help. Storage price and size I want was available and price was affordable. Thanks again for making things easy during my move. Experience was great.
Jeanne L | Online Move InThe staff was very friendly and helpful. The storage area exceptionally clean. I felt my stored items were going to be free of bugs and rodent damage (that was a great concern for me)
Janet M | Overall ExperienceManagement and staff was always nice and friendly. Location is always clean and I do mean CLEAN. I haven’t seen any bugs or rodents. My storage was well kept. I will recommend this location to anyone. Thank y’all so very much!
Emma S | Overall Experiencecame back to refund a storage I had paid for. The guy ended up charging me twice for the storage space instead of crediting it they need to slow down and watch what they are doing. It's better to have more help than not enough.
Fran J | Overall ExperienceMy unit was infested with rodents i had to throw everything away
DE'JA J | Overall ExperienceIt was basically good there but when i remove my items there whete a lot of mice droppings on my items!Something needs to be done about the mice. I had to double check all my items before taking them into my apartment.
Jerome O | Overall ExperienceMy unit was supposed to be on AUTO PAY ..O complained about this months ago & never received a call or anything about removal…O just knew auto pay was valid because Andy time I tried to log in to pay MYSELF it was no amount or total due on the app
tamelia e | Overall ExperienceVery nice people
DAVID G | First ImpressionsI wish I had NEVER used this storage facility at all. When I moved out there were rat feces around the perimeter of my ENTIRE storage unit. When I started to unpack all the stuff that had been in storage, there were rat feces in the form of pellets on every surface and in every box. It was absolutely disgusting. Two of my expensive furniture pieces were bitten on the corners even after wrapping it very carefully. I had put these furniture pieces in storage to protect them, but I honestly regret that decision. I should also mention that NO ONE ever told us about the RAT INFESTATION in the unit. Had I known, I would have immediately gotten my stuff out of storage. In addition, the store at the location was closed (locked door) when I went during normal business hours. I called the manager (like it said on the door to do) and she responded with a very rude attitude as if I were inconveniencing her. When I was done moving my stuff out of storage I went into the store and asked the manager to do a walk-through. She asked if it could be done the next day, but I told her I had no intention of coming back. She did not do a walk-through with me, but I assume that she eventually did it herself because I got a move-out receipt. Overall a horrible experience, definitely not worth the $100 per month that I paid.
Leslie V | Overall ExperienceTo many mice
tracy s | Overall ExperienceService was very good. A computer crash was quickly dealt with and managed by Md. Angela Odell. The staff in the Wood Lawn office were polite, friendly, and helpful The two mover men, Neil and Bobby were patient, polite and hard working. I would recommend highly the facility, clean fun to drive truck, management and all personnel with whom I dealt. My son who helped with scheduling etc. said same.start to finish(
Deborah T | Overall ExperienceAngela was extremely helpful and pleasant to work with.
Jill m | First ImpressionsFacility and staff was nice however our unit was under some water pipes which had condensation that damaged some of the items in our unit. We used towels at first and eventually had to put a tarp over everything. Unfortunately one of our nicer pieces of furniture was damaged by the moisture and has mold in the wood. Overalls however the access was great and staff was very friendly. Would still use this facility in the future but would attach a tarp over the unit immediately.
ARYN D | Overall ExperienceStaff were always courteous and helpful, and went above and beyond to answer my many questions and concerns. Facility was clean, and the convenience of drive-in bays and rolling carts made the process easy for a single woman.
Megan V | Overall ExperienceWonderful and helpful staff.
Jennifer T | First ImpressionsAngela, the manager is an excellent manager. I recommend all my friends. She is professional and friendly. I love dealing with her. She extremely helpful.
RUTH D | First ImpressionsJeff was very helpful and professional. Jeff was very patient. He spoke with me about the different unit options to fit my needs. This young man took extra time to make sure I knew how to find and access my unit . Although it was close to closing time, I never was made to feel rushed. So far I have had an excellent experience.
dara s | First ImpressionsKeep the good job especially the guy who assist me l don't know him by name very polite, helpful and very kind. Thank you very much.
Moses O | First ImpressionsExcellent customer service from u-haul representative at Woodlawn Dr. store
RONETTE G | First ImpressionsSatisfied with the experience
Khalia T | Overall ExperienceIt’s great keep up the good work thanks
Theordora A | Overall ExperienceWorking with the staff there was really a seamless process. Jeff who was the manager onsite was accommodating and was able to see to my reservation in a timely and efficient manner. I would recommend anyone in the area to utilize their facilities
Dezmond C | First ImpressionsThe manager and staff very friendly, polite, understanding; respectful. Y'all pricing much higher then competition for storage units.
Samantha H | Overall ExperienceGreat customer service.
SONYA R | First ImpressionsPlace always well maintained and friendly management which is a reflection of the branch manager .. great job Angela
Osborne P | Overall ExperienceThe staff was helpful with all the little things you don't think of when first getting a storage unit.
Kenneth H | First ImpressionsWait time is outrageous Waited over 50 minutes in line then another 35 while they did other things for other guests outside Managment left the place short staffed for a busy day
Christine K | Overall ExperienceNo further comments at this time
Karl P | First ImpressionsGreat experience. Friendly, professional staff. Check in and return we fast and easy.
Nicole F | Overall ExperienceExcellent customer service, all associates where knowledgeable and helpful. Great management!!! The storage space I rented was clean as well as the entire building. Thanks for a nice, clean, and safe place to store my items. Will definitely recommend this location to family and friends.
tonya j | Overall ExperienceMy storage unit was given away and based on the time frame I had to get two smaller units. Not only was this a huge inconvenience being that we drove 6 hours just prior to unloading, but I was still charged for the unit. The gentleman that worked that day was phenomenal and if it wasn’t for him, I believe I would have protested about the lack of transparency when reserving something and it being given to someone else. What is the point in reserving if U-haul will simply give it away, even after making the reservation a month prior. Very Very disappointed and I had to go to another storage facility to get another unit in addition. Not at all what I wanted to do or could afford.
Autumn B | First ImpressionsThe front staff was simply amazing and helpful!! Jeff was the best!!!
Shanika r | Overall ExperienceNo problems. Good customer service.
Michael G | Overall ExperienceJeff provided excellent customer service!
Samantha G | First ImpressionsEveryone there was always helpful and friendly.
Shannon B | Overall ExperienceVery enjoyable and very professional experience. Will definitely recommend!
Kenneth M | First ImpressionsThe young man who helped me was extremely professional and helpful! Please tell him thank you
Shannon F | First ImpressionsThe general manager was the best she went above and beyond to help i greatly appreciated that.
Kahdedra M | Overall ExperienceThe staff was extremely helpful and made the experience so easy. The manager and both associates who helped me on 6/26 were just wonderful. Would highly recommend this location. Thank you for all the help
Leslie M | First ImpressionsMy experience with this facility and it's manager could not have been better. She was wonderful. She went above and beyond to make sure that I was well taken care of. Truly excellent customer service.
Mary C | First ImpressionsStaff was wonderful, everyone was kind and considerate. Very helpful and helped address our needs promptly and effectively
thea n | First ImpressionsCalling the facility is a joke stayed on the phone for20min on 2 separate occasions, never again!!!
Eldridge B | Overall ExperienceVery nice experience and business
delray r | First ImpressionsStaff member was friendly and good humored as well as professional. I felt confident in the service we were receiving. Helped me find the best deal for my storage unit.
Cody U | First ImpressionsDuring the past couple of years I have used different U-Haul storage facilities in several states along the East Coast. This is by far the best managed facility of them all. The staff went out of their way to help me and they were always courteous. The storage unit was clean. I felt confident that my belongings would be safe and secure at the Gwynn Oak storage facility.
Joyce M | Overall ExperienceGreat facilities that were easy to navigate.
Kevin T | First ImpressionsWell organized business and setting
Gabriel I | First ImpressionsGreat customer service. Manager & staff were very helpful.
Gregory G | First ImpressionsAs far as renting a truck I've never had a problem but the storage units are mice infested and the rodents damaged my furniture. I am now seeking a lawyer to see if I can get my furniture fixed
Stephanie P | Overall ExperienceThis was the best experience I have had lately in renting a storage unit, this being my fourth rental in two years.
Joyce M | First ImpressionsThe staff was friendly and accomidating. They made me feel like I could take my time and make my moving experience easier than I expected
Janet M | First ImpressionsCustomer service was excellent! Store manager is a gem! I forget her name.
Raymond g | First ImpressionsThe large bay doors were not able to be used which slowed progress
ROBERT B | Online Move InThe management and staff are knowledgeable, friendly and extremely helpful. The facility is clean and convenient.
sam m | Overall ExperienceN/A
Teresa B | Overall ExperienceI chase usual because I was moving to another state and needed temporary convenient storage which they provided with the first month free of cost. When I arrived there the storage was inside a building and not outside like they told me. I am 80 and my wife is 76 and we couldn’t unload our truck until we found storage ourselves thirty miles away. I think we were deceived by uhaul and overcharged because we rented the truck based on free first month outside storage convenient to our destination. It was a traumatic experience to say the least after putting our trust in uhaul. We purchased all our packing boxes and Equiptment from uhaul and the truck was fairly new and there were no problems with the vehicle.
PAUL B | First ImpressionsOffice rep was very helpful and patient. She assist me with all of my needs.
Zina G | First ImpressionsAll of the staff members I’ve encountered have been extremely nice, helpful, and courteous!
April Y | First ImpressionsVery pleasant experience.
DOUGLASLEONARD H | First ImpressionsThe staff was incredibly helpful and friendly.
belen s | Overall ExperienceIf I could give a higher rating, I would!! The team and facilities are the best I’ve ever had the pleasure of working with!!!
MARYLACHELLE R | First ImpressionsI would not recommend this uhaul to anyone I liked. They staff is extremely unfriendly, unprofessional, and lacks the customer service needed to compete in our customer friendly world.
michael r | Overall ExperienceI have no problem 😊
Terrica C | Overall ExperienceThe staff that helped were extremely nice and patient with me and my questions. Would highly recommend this facility.
JASMINE B | First ImpressionsThe guys helped me get the door unstuck which was wonderful after I had had a bad time waiting 3 hours on my movers!! Thanks so much for your help!
BRENDA P | First ImpressionsThe entire staff was very accommodating, helpful and understanding. I'm really grateful. The only issue I had was with one of UHaul's rules about storage rental, which has nothing to do with the staff or their performance. The rule is the "alternate contact" rule, which states the alternate contact a renter provides must have a different address and phone number than the renter. Not everybody has people they can use as alternate contacts. All in all, fantastic service and I am satisfied and grateful. Thank you!
Veronica B | First ImpressionsMs Angela is cool 😎 as a fan... love the customer service and she broke everything down for me to understand.. I kinda got lost looking for my storage unit but she made sure I was ok and I had access to everything... 👍👍
Geneva W | First ImpressionsWhen i arrived to pick up my u-haul truck the gentlman was not wearing a mask. When i returned the truck back to the same facility. There was a young lady there, that was also not wearing a mask. Just made me feel uncomfortable.
Marquis S | First ImpressionsEverything was great but it would have been easier for me to move if the sliding doors were available after office hours.
Tifanee M | First ImpressionsThe staff in this particular location was amazing. The same, however cannot be said for corporate, or other locations, where customer service was sorely lacking.
Ziona L | Overall ExperienceI noticed a lot of empty units in the same size I rented so I ask why was I put so far away when there were available units closer. I was told that those were rented but had not come in yet. I want to know why someone who has not come can get a closer unit when I came first. We as customers cannot pick a location so how does that work. I have a heart condition and feel that if the space is empty it should be rented first come first served. Going forward if I rent from you again I will want to see where my space and hope not to see as many customer ready tags as I do on my row but cannot get closer yet they are empty and you have me as a customer not an expected customer
Debora F | First ImpressionsThe worst move-in experience
lauren r | First ImpressionsAngela was Excellent a Great asset to the company.. Awesome Customer Service
RASHEEDAH T | Overall ExperienceI was over charged for storage. I made over 10 phone calls to UHAUL to explain the storage charge and have not received a return phone call to this day. My personal items were destroyed..
Reginald R | Overall ExperienceDue to a recent fire Melissa Perry & Staff was FANTASTIC. They treated me with Grace & Kindness to me & my belongings. They were polite & very helpful. I was treated with respect. Great Management !!!
LIZREBECCA S | Overall ExperienceThank you
Teymi H | Overall ExperienceThey need on site security people to patrol facility.
glen d | Overall ExperienceI lost all my things and my children things , they have no answers. I’m so heartbroken and somethings I cannot replace . I hope this company is pleased from all the damage they have done to everyone.
brittany H | Overall ExperienceI lost all of my deceased mom furniture during this fire which was very disappointing only having my things in storage for 60 days and what’s going around is a person started the fire.
SANDI S | Overall ExperienceMelissa is very knowledgeable about the job and is willing to go abundantly above and beyond to see that customer service is accomplished!!!! Security is highly flawed! Be AFRAID!!! Very afraid here
Quinny T | Overall ExperienceI found the place most helpful during this difficult time with the fire and everything. Helping me get another storage unit helped alot with my anxiety about what to do next..
Melinda S | Overall ExperienceToo many technical issues! 24 hr access did not become available until the following week of my move. That wasn't explained, otherwise I would have rented elsewhere and avoided the manager attitudes.
RACHEL W | First ImpressionsNone
Mark J | Overall ExperienceThe only woman that work there Was God deny. Patient, kind , respectful, and very well mannered. God job in choosing an excellent Employee. And her daughter is awesome as well. Just like her mother.
cathy m | Overall ExperienceYour staff, Oye and James, were very helpful. They are the best. Thanks.
olumayowe d | Overall ExperienceThe staff at Gwynn Oak did an excellent job of setting me up in my storage locker and facilitating the drop off of my rental truck. They were the exception in what had been a very poor experience with
gregory l | First ImpressionsPayton was helpful and courteous.
Tonia W | First ImpressionsThe staff is unbelievably helpful and friendly, and the facility is clean and well maintained.
Mark A | First ImpressionsI received great service from Uhaul. The customer reps were courteous and professional.
Johnnie B | Overall ExperienceJames at customer service was great. He was very respectful and he walked me through all the details of of my storage unit and contract.
quanette m | First ImpressionsGreat Customer service 👍
Joyce W | First ImpressionsGentlemen were amazing
patrick b | First ImpressionsEveryone was so pleasant and paloght thank everyone for there service
Sharon O | Overall ExperienceThe young man that assisted me was very helpful and courteous
STEPHANIE B | First ImpressionsThe customer reps were very courteous and helpful. It was a pleasure doing business with them.
Johnnie B | First ImpressionsOne the best U-Haul in the city in my opinion.
RUSSELL P | Overall ExperienceAbove average. Would refer.
BEVERLY L | Overall ExperienceEverything was well taken care of
Larry D | First ImpressionsI had great assistance. Very personable, and efficient. Explained everything well. Very helpful.
Lisa O | First ImpressionsThank you for the great service.
SHAWANDA A | Overall ExperienceNice and clean. Good customer service. Thank you.
SHAWANDA A | First ImpressionsShe was a very polite lady she answered all my question she represented her self very well 5 stars for her thanks so much for everything
Sharon O | First ImpressionsGood experience, easy check out. I’d rent from this facility again if needed
Robin K | Overall ExperienceMelissa and Shaun were very ignorant. The reservations I made were input wrong . Wasn’t given part of my order . Staff made jokes about my name that was not funny to me .
sierra t | First ImpressionsProcess was easy fast I loved everything about it
Victoreya H | First ImpressionsThe staff was very friendly and helpful. The facilities were clean and easily navigated.
patricia r | First ImpressionsHe was excellent
JENNIFER W | First ImpressionsVery friendly and helpful understanding and caring knowledgeable associate about u haul and towards customers
Hawabibi S | Overall ExperienceVery clean and spacious rooms
Hawabibi S | First ImpressionsVery nice facility
Adam S | ReservationJames waa amazing helping me with my reservation
RANETTE C | First ImpressionsI got good customer service
bolanle o | ReservationThe move out went well. No problems, very polite young man waited on me.
india b | Overall ExperienceMy wife and I found Ms.Janice Extremely wonderful and pleasant to do business with. We didn't have to cringe any further upon entering. At 7am she was refreshed, smiling, and greetable. Nice Spirit..
Thomas c | ReservationGreat service
trellany t | ReservationAssociate was not pleasant and seemed irritated to have to assist me.
Kathy M | ReservationI reserved online. I wanted to change move in date but can’t seem to find it online.
katrina c | ReservationEverything was a smooth process and the staff were very helpful.
andrea m | Overall Experience