Customer Reviews for U-Haul Moving & Storage of Gwynn Oak

1102 reviews

1506 Woodlawn Dr   Woodlawn, MD 21207
(On woodlawn drive on the backside of the Social Securtity Administration)

(443) 348-8231

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(443) 348-8231

1506 Woodlawn Dr
Woodlawn, MD 21207
(On woodlawn drive on the backside of the Social Securtity Administration)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Make the ledger more user friendly, decrease phone wait time and get everyone on same page.

Jose T. 
Rating:
1.0

It was a ridiculous ordeal getting my order filled. I placed it in Dundalk, MD where they did not have even 1 box of the 32 ordered. They seemed surprised that anyone was coming to pick up boxes that they clearly did not have. They offered no explanation as to why there was no notification given to me. They offered a refund, which was no consolation with a complete lack of notice. They called the Golden Ring store to check availability and then sent me there saying they had "some". When I arrived at the Golden Ring location, they had 4. And again a refund was offered. This time no help was even hinted at, as apparently they have no ability to check the stock of other stores. Nor did they have the inclination, since at least the Dundalk store bothered to call this one for me. For a business of U-Haul's size this is a gross deficiency. It didn't matter though since I was able to Google the next nearest store, and check the stock of rental boxes. How this feature isn't implemented in store computers is beyond understanding. Customer service was able to give me the phone number for Booking, which was able to move my reservation to the Gwynn Oak store. Another thing that Dundalk was able to do before I went to Golden Ring, but they would not do for me before going to Gwynn Oak. The final stop of my round trip 4 hour tour of the Baltimore area's scenic U-Haul locations was Gwynn Oak. They were helpful, quick, and even loaded my vehicle with me. 5 stars for them, 3 for Dundalk, 0 for Golden Ring. And my apologies to the Gwynn Oak store since this review will almost certainly hurt them, but this has to go somewhere.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
4.0

Customer did not leave a comment.

Preethi R. 
Rating:
5.0

I've been renting a lot of trucks at this location and haven't had a hiccup at all. The staff is very friendly, professional and informative.

TARA G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
1.0

Customer did not leave a comment.

Katrina B.  |  First Impressions 
Rating:
5.0

Jeffrey was a great explaining all details please tell him.

Ronnie H. 
Rating:
2.0

Customer did not leave a comment.

Katrina B. 
Rating:
5.0

Nothing, everything was up to par. Well pleased.

Althea R. 
Rating:
1.0

They charged for insurance I didn't ask for or nor did I select

SHANNON C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Everything was great.

Tabitha C. 
Rating:
5.0

Customer did not leave a comment.

Marni S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

everything was good I will very happy with my service

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Earl R. 
Rating:
5.0

The truck which we took was not that clean but yeah there were some trucks which were clean as well

THENAPPAN S. 
Rating:
2.0

Excellent sales staff. Very friendly and hard working. However, my 26' truck from 1970s was not safe to operate. The steering had a quarter turn slop, where turning the wheel did nothing for a quarter turn, then it would engage and turn hard. Truck followed every crack in the road and was very hard to control at highway speeds. It shook like it had Parkinson's even when fully loaded. Under full acceleration the truck blew white smoke out of the exaust. This means the head gasket is failing. I am surprised that this death machine is for rent. It needs serious mechanical repair.

Roman N. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Nothing! I had a great experience

HENRY H. 
Rating:
5.0

The staff was very pleasant and made the process quick and easy.

Andre F. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
3.0

Pick up was easy but drop off I have to wait around to find a person to drop my keys off. Two days after drop off I got a call from some one saying they can't find the keys, I am really surprised how can that happen when one of their employees took the keys 😒.

MASIUDDIN S. 
Rating:
5.0

Customer did not leave a comment.

Bridgette L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Always kind and friendly no matter how buzy they are!!

Maureen S. 
Rating:
5.0

The guys were great and help me pick the right truck.

Chanika P. 
Rating:
3.0

I reserved the trailer in Rockville three weeks in advance. I hoped to pick it up in Rockville or within 10 miles. But I had to pick it up near Baltimore, an 80 mile round trip. I think that was unreasonable and will tell this to anyone who asks about my experience working with U-Haul.

Theodore L. 
Rating:
1.0

The truck was dirty, old, and a lot of damage and broke down and wouldn't start and had to be towed. I was charged for the tow even though I dropped the keys off with the truck across the street and they said they would take care of it because I had movers paid by the hour waiting for me.

TImothy A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Osborne P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gerardo V. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Vehicle exterior could have presented a little nicer but interior was fine. Angela and Kristopher offered exceptional customer service!

Ronald C. 
Rating:
1.0

I chase usual because I was moving to another state and needed temporary convenient storage which they provided with the first month free of cost. When I arrived there the storage was inside a building and not outside like they told me. I am 80 and my wife is 76 and we couldn’t unload our truck until we found storage ourselves thirty miles away. I think we were deceived by uhaul and overcharged because we rented the truck based on free first month outside storage convenient to our destination. It was a traumatic experience to say the least after putting our trust in uhaul. We purchased all our packing boxes and Equiptment from uhaul and the truck was fairly new and there were no problems with the vehicle.

PAUL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jade Y. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

MAJID A. 
Rating:
3.0

Office rep was very helpful and patient. She assist me with all of my needs.

Zina P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KHAN N. 
Rating:
3.0

Customer did not leave a comment.

Zeeshawn A. 
Rating:
4.0

Customer did not leave a comment.

Charmaine D. 
Rating:
2.0

Customer did not leave a comment.

Latoya J. 
Rating:
3.0

They said one price and it change

SHIRLEY D. 
Rating:
5.0

Shorten processing time

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Excellent customer service. Thank you

MILDRED M. 
Rating:
5.0

Customer did not leave a comment.

Vennist T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJAMES S. 
Rating:
3.0

Customer did not leave a comment.

Myeisha M. 
Rating:
5.0

All of the staff members I’ve encountered have been extremely nice, helpful, and courteous!

April Y.  |  First Impressions 
Rating:
5.0

Very pleasant experience.

Douglas H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blaire J. 
Rating:
5.0

Customer did not leave a comment.

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

Alesia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
1.0

Maintenance your trucks. The battery died, the truck shook like it needed an alignment. This was an horrible move with uhaul

Carla L. 
Rating:
5.0

Don't park the vans so close together!!!! I had to get in on the passenger's side and climb over because I could not get the driver's side door open. Other than that, EVERYTHING was AWESOME!!!

Romel S. 
Rating:
5.0

Customer did not leave a comment.

Rodrick B.  |  First Impressions 
Rating:
5.0

The staff was incredibly helpful and friendly.

belen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrick B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Nice guy! I'd come back again because I know he's respectful, good attitude, and patient with customers. Good service goes a long way to me.

John M. 
Rating:
5.0

Customer did not leave a comment.

Julie P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Traci G. 
Rating:
4.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Rodrick B. 
Rating:
5.0

I would highly recommend this location. James, the staff member who helped me with my reservation, provided the most professional customer service I've experienced in a long, long time. I could tell he valued me as a customer. I will definitely recommend renting from U-Haul at this location to friends and family.

MONICA H. 
Rating:
5.0

Nothing...Angela was very professional, friendly and very knowledgeable with assisting me with the best service...need more employees like her. Left a wonderful lasting impression for the Uhaul Company

Veronica T. 
Rating:
4.0

Customer did not leave a comment.

Marcia R. 
Rating:
4.0

Some lights didn't work . Also the changes was old and rusty. .

Victor H. 
Rating:
4.0

When a customer reserves a 20' truck to have a 20' truck available. I had to take a 26' which cost more gas to run and made my task in the city more difficult.

Paul G. 
Rating:
5.0

If I could give a higher rating, I would!! The team and facilities are the best I’ve ever had the pleasure of working with!!!

MARYLACHELLE R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Johnathan W. 
Rating:
5.0

Everything went as anticipated. Continue your high standards.

Betty S. 
Rating:
5.0

Customer did not leave a comment.

Jarmar J. 
Rating:
5.0

Angela was fantastic! She was polite and personable. She helped me through the whole process. Her fingernails were very festive. Five stars!

David F. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

Assist in unhooking the Car Tow Dolly from Moving 10' Van.

Belen S. 
Rating:
5.0

No comment

Lee D. 
Rating:
5.0

Customer did not leave a comment.

Keshab A. 
Rating:
5.0

Everything was great

Rigoberto M. 
Rating:
5.0

A good place to store your belonging in one of their clean storage units. Renting a u-haul truck is a very easy process in person or over the internet. Thanks for the great services provided

Alphonso C. 
Rating:
5.0

The service and employees were fantastic. The friendly and professional manner of Kris and Jeff made for a wonderful experience.

dorothy C. 
Rating:
5.0

Customer did not leave a comment.

Nikole W. 
Rating:
5.0

Customer did not leave a comment.

Shawnte S. 
Rating:
5.0

nothing How can you make Excellence better? Keep doing what you are doing.

Lee D. 
Rating:
1.0

I would not recommend this uhaul to anyone I liked. They staff is extremely unfriendly, unprofessional, and lacks the customer service needed to compete in our customer friendly world.

michael r.  |  Overall Experience 
Rating:
5.0

One of my best uhaul experiences

Dewlon D. 
Rating:
5.0

Customer did not leave a comment.

TERRIS H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omoghene O. 
Rating:
5.0

This location was great. Before I went there, I had a terrible experience with the phone rep who made a 5pm reservation at the northern parkway location and assured me it was open til 9pm. When I arrived minutes after my reservation time, I was told it closed at 5pm and they would not help me get my rental. Just “call the phone number” and no assistance of any kind. Super annoying that I had driven a long way there and was given bad information.

Peter D. 
Rating:
5.0

I have no problem 😊

Terrica C.  |  Overall Experience 
Rating:
5.0

The staff that helped were extremely nice and patient with me and my questions. Would highly recommend this facility.

JASMINE B.  |  First Impressions 
Rating:
5.0

The guys helped me get the door unstuck which was wonderful after I had had a bad time waiting 3 hours on my movers!! Thanks so much for your help!

BRENDA P.  |  First Impressions 
Rating:
5.0

Employees where very polite & helpful in getting me hooked up, connected up and on the road efficiently. Would definitely rent there again...

Duane O. 
Rating:
1.0

Customer did not leave a comment.

Shayla R. 
Rating:
5.0

N/A

janet W. 
Rating:
4.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Marco O. 
Rating:
5.0

Jeffery was knowledgeable and kind.

Willietta G. 
Rating:
5.0

Good customer service and attention to detail

Conway L. 
Rating:
5.0

Great customer service

George R. 
Rating:
5.0

Make sure batteries are charged in van. The van I used died on me within the hour and I had to wait to get a jump start for over an hour.

Tessie P. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Great staff thanks Angie and Jeff

angela S. 
Rating:
5.0

Customer did not leave a comment.

Cassandra L. 
Rating:
5.0

When I arrived there was only 1 person behind the desk. Once she realized it was getting crowded, she immediately called for help and we were in and out

Janine T. 
Rating:
5.0

Customer did not leave a comment.

Bridgit H. 
Rating:
4.0

The entire staff was very accommodating, helpful and understanding. I'm really grateful. The only issue I had was with one of UHaul's rules about storage rental, which has nothing to do with the staff or their performance. The rule is the "alternate contact" rule, which states the alternate contact a renter provides must have a different address and phone number than the renter. Not everybody has people they can use as alternate contacts. All in all, fantastic service and I am satisfied and grateful. Thank you!

Veronica B.  |  First Impressions 
Rating:
5.0

Ms Angela is cool 😎 as a fan... love the customer service and she broke everything down for me to understand.. I kinda got lost looking for my storage unit but she made sure I was ok and I had access to everything... 👍👍

Geneva W.  |  First Impressions 
Rating:
3.0

When i arrived to pick up my u-haul truck the gentlman was not wearing a mask. When i returned the truck back to the same facility. There was a young lady there, that was also not wearing a mask. Just made me feel uncomfortable.

Marquis S.  |  First Impressions 
Rating:
4.0

Everything was great but it would have been easier for me to move if the sliding doors were available after office hours.

Tifanee M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

racquel g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROCQUEL A.  |  First Impressions 
Rating:
5.0

The staff in this particular location was amazing. The same, however cannot be said for corporate, or other locations, where customer service was sorely lacking.

Ziona L.  |  Overall Experience 
Rating:
2.0

I noticed a lot of empty units in the same size I rented so I ask why was I put so far away when there were available units closer. I was told that those were rented but had not come in yet. I want to know why someone who has not come can get a closer unit when I came first. We as customers cannot pick a location so how does that work. I have a heart condition and feel that if the space is empty it should be rented first come first served. Going forward if I rent from you again I will want to see where my space and hope not to see as many customer ready tags as I do on my row but cannot get closer yet they are empty and you have me as a customer not an expected customer

Debora F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angel b.  |  First Impressions 
Rating:
1.0

The worst move-in experience

lauren r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin P.  |  First Impressions 
Rating:
5.0

Angela was Excellent a Great asset to the company.. Awesome Customer Service

RASHEEDAH T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Maimouna B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

myra m.  |  First Impressions 
Rating:
2.0

I was over charged for storage. I made over 10 phone calls to UHAUL to explain the storage charge and have not received a return phone call to this day. My personal items were destroyed..

Reginald R.  |  Overall Experience 
Rating:
5.0

Due to a recent fire Melissa Perry & Staff was FANTASTIC. They treated me with Grace & Kindness to me & my belongings. They were polite & very helpful. I was treated with respect. Great Management !!!

LIZREBECCA S.  |  Overall Experience 
Rating:
4.0

Thank you

Teymi H.  |  Overall Experience 
Rating:
5.0

They need on site security people to patrol facility.

glen d.  |  Overall Experience 
Rating:
1.0

I lost all my things and my children things , they have no answers. I’m so heartbroken and somethings I cannot replace . I hope this company is pleased from all the damage they have done to everyone.

brittany H.  |  Overall Experience 
Rating:
1.0

I lost all of my deceased mom furniture during this fire which was very disappointing only having my things in storage for 60 days and what’s going around is a person started the fire.

SANDI S.  |  Overall Experience 
Rating:
1.0

Melissa is very knowledgeable about the job and is willing to go abundantly above and beyond to see that customer service is accomplished!!!! Security is highly flawed! Be AFRAID!!! Very afraid here

Quinny T.  |  Overall Experience 
Rating:
5.0

I found the place most helpful during this difficult time with the fire and everything. Helping me get another storage unit helped alot with my anxiety about what to do next..

Melinda S.  |  Overall Experience 
Rating:
3.0

Too many technical issues! 24 hr access did not become available until the following week of my move. That wasn't explained, otherwise I would have rented elsewhere and avoided the manager attitudes.

RACHEL W.  |  First Impressions 
Rating:
5.0

None

Mark J.  |  Overall Experience 
Rating:
5.0

The only woman that work there Was God deny. Patient, kind , respectful, and very well mannered. God job in choosing an excellent Employee. And her daughter is awesome as well. Just like her mother.

cathy m.  |  Overall Experience 
Rating:
5.0

Your staff, Oye and James, were very helpful. They are the best. Thanks.

olumayowe d.  |  Overall Experience 
Rating:
5.0

The staff at Gwynn Oak did an excellent job of setting me up in my storage locker and facilitating the drop off of my rental truck. They were the exception in what had been a very poor experience with

gregory l.  |  First Impressions 
Rating:
5.0

Payton was helpful and courteous.

Tonia W.  |  First Impressions 
Rating:
5.0

The staff is unbelievably helpful and friendly, and the facility is clean and well maintained.

Mark A.  |  First Impressions 
Rating:
5.0

I received great service from Uhaul. The customer reps were courteous and professional.

Johnnie B.  |  Overall Experience 
Rating:
4.0

James at customer service was great. He was very respectful and he walked me through all the details of of my storage unit and contract.

quanette m.  |  First Impressions 
Rating:
5.0

Great Customer service 👍

Joyce W.  |  First Impressions 
Rating:
5.0

Gentlemen were amazing

patrick b.  |  First Impressions 
Rating:
5.0

Everyone was so pleasant and paloght thank everyone for there service

Sharon O.  |  Overall Experience 
Rating:
4.0

The young man that assisted me was very helpful and courteous

STEPHANIE B.  |  First Impressions 
Rating:
5.0

The customer reps were very courteous and helpful. It was a pleasure doing business with them.

Johnnie B.  |  First Impressions 
Rating:
5.0

One the best U-Haul in the city in my opinion.

RUSSELL P.  |  Overall Experience 
Rating:
4.0

Above average. Would refer.

BEVERLY L.  |  Overall Experience 
Rating:
5.0

Everything was well taken care of

Larry D.  |  First Impressions 
Rating:
5.0

I had great assistance. Very personable, and efficient. Explained everything well. Very helpful.

Lisa O.  |  First Impressions 
Rating:
5.0

Thank you for the great service.

SHAWANDA A.  |  Overall Experience 
Rating:
5.0

Nice and clean. Good customer service. Thank you.

SHAWANDA A.  |  First Impressions 
Rating:
5.0

She was a very polite lady she answered all my question she represented her self very well 5 stars for her thanks so much for everything

Sharon O.  |  First Impressions 
Rating:
5.0

Good experience, easy check out. I’d rent from this facility again if needed

Robin K.  |  Overall Experience 
Rating:
1.0

Melissa and Shaun were very ignorant. The reservations I made were input wrong . Wasn’t given part of my order . Staff made jokes about my name that was not funny to me .

sierra t.  |  First Impressions 
Rating:
5.0

Process was easy fast I loved everything about it

Victoreya H.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. The facilities were clean and easily navigated.

patricia r.  |  First Impressions 
Rating:
5.0

He was excellent

JENNIFER W.  |  First Impressions 
Rating:
5.0

Very friendly and helpful understanding and caring knowledgeable associate about u haul and towards customers

Hawabibi S.  |  Overall Experience 
Rating:
5.0

Very clean and spacious rooms

Hawabibi S.  |  First Impressions 
Rating:
5.0

Very nice facility

Adam S.  |  Reservation 
Rating:
5.0

James waa amazing helping me with my reservation

RANETTE C.  |  First Impressions 
Rating:
5.0

I got good customer service

bolanle o.  |  Reservation 
Rating:
3.0

The move out went well. No problems, very polite young man waited on me.

india b.  |  Overall Experience 
Rating:
5.0

My wife and I found Ms.Janice Extremely wonderful and pleasant to do business with. We didn't have to cringe any further upon entering. At 7am she was refreshed, smiling, and greetable. Nice Spirit..

Thomas c.  |  Reservation 
Rating:
4.0

Great service

trellany t.  |  Reservation 
Rating:
2.0

Associate was not pleasant and seemed irritated to have to assist me.

Kathy M.  |  Reservation 
Rating:
3.0

I reserved online. I wanted to change move in date but can’t seem to find it online.

katrina c.  |  Reservation 
Rating:
5.0

Everything was a smooth process and the staff were very helpful.

andrea m.  |  Overall Experience 
No reviews have been submitted for this location.

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