Customer Reviews for U-Haul Moving & Storage of Gwynn Oak
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Gwynn Oak
Becky S. on
When I Otho ally ordered on line o had a different preferred pickup location. When I went to pick up at that location they told me it was at another location as they didn’t have it in their inventory. This location was 10 miles out of our way.
Tiffani M. on
I checked my bank account and was over charged. Card was charged for fines and it should have only been twice. I will be going into the office when it opens
Glenard W. on
UPDATE COMPUTER SYSTEM! THIS ISSUE NEEDS TO BE ADDRESSED IMMEDIATELY. THIS CAUSES UNNECESSARY WAIT TIMES JUST TO PICK UP THE TRUCK ESPECIALLY WHEN ONE TOOK ADVANTAGE OF THE MOBILE CHECK-IN. UPDATE COMPUTER SYSTEM! THE PROCESS TO PICK UP MY TRUCK TOOK 30 - 35 MINS. WTF! MY PICK UP LOCATION WAS CHANGE WITHOUT ANY NOTIFICATION!!!!! WTF! ON TOP OF THE LONG WAIT TIME AT THE U-HAUIL FACILITY, THEN TO HAVE TO DRIVE 20 MINS OUT OF MY WAY TO PICK UP THE TRUCK (ANOTHER 20 MINUTES TO DRIVE BACK HOME) CAUSING MAJOR DELAYS IN THE MOVING PROCESS. I BOOKED THE TRUCK 7 DAYS IN ADVANCED, WHY THE CHANGE?!?!?!? THE PREVIOUS U-HAUL LOCATION WAS 3 MINS FROM MY HOME. AGAIN WTF! UPDATE COMPUTER SYSTEM! I EXPECT ANYONE TO FOLLOW UP WITH ME, AGAIN ANYONE, LEAVE A VM. UPDATE COMPUTER SYSTEM / INTERNET!
GARY W. on
Customer service was great looking forward to doing business with you in the future
Raciel R. on
Make sure people understand how express check in work . I was not told Anything and I put gas to the truck and still I was charge extra for gas unacceptable.
Joy W. on
Very slow service and we were called at the counter and the sales person was helping someone else and we had to wait for ten mins at the counter after we were called ... will never go to this location again ever
gladys R. on
Thanks for your Assistance Ms Alysha you were very pleasant to the customers.
Reginald R. on
I was over charged for storage. I made over 10 phone calls to UHAUL to explain the storage charge and have not received a return phone call to this day. My personal items were destroyed..
LaShanda C. on
Front passenger tire was bald but fortunately the drive was safe. I didn't know how to hook the tires up to the trailer but was able to get assistance in hooking the car up properly. Truck ran fine on the highway. no issues.
LIZREBECCA S. on
Due to a recent fire Melissa Perry & Staff was FANTASTIC. They treated me with Grace & Kindness to me & my belongings. They were polite & very helpful. I was treated with respect. Great Management !!!
Jordan S. on
The rep that helped me was exceptionally helpful and courteous. She listened to me carefully and offered solutions. I would absolutely recommend this location to anyone that needs a uhaul.
Charmaine D. on
Couldn't find the vehicle listed in self check out so was assigned another. That vehicle had glass in the back which I discovered because the door was open, and the gas tank was almost empty. Went inside for help and was issued yet another vehicle. That vehicle needed an oil change as the light came on and stayed on. All in all, it took 30 minutes to get a truck! Fortunately we didn't need that wasted time to move before the truck was due back.
Susan Johns S. on
Short staffed before 11 am on a Saturday. Service rep was great but she was alone with a long line of people until 11 am. There seemed to be plenty of vehicles to rent; just not enough staff to get people on the road.
Edward B N. on
Had tire blowout on 695 ... Staff was great but equipment needs to be better maintained.
Teymi H. on
Thank you
Melody H. on
The staff was very helpful, professional and knowledgeable!!!
glen d. on
They need on site security people to patrol facility.
Conor K. on
Couldn't drop off cause no room had to go to another one. WHO EVER IS IN CHARGE OF DECIDING WHERE THEY GO AND WHERE THEY CAN BE PICKED UP SUCKS AT THEIR JOB.
Kathy O. on
All U-haul staff were wonderful during the last stressful month of three different cross country moves. I appreciate the great customer service provided by everyone I came in contact with!!!!
brittany H. on
I lost all my things and my children things , they have no answers. I’m so heartbroken and somethings I cannot replace . I hope this company is pleased from all the damage they have done to everyone.
SANDI S. on
I lost all of my deceased mom furniture during this fire which was very disappointing only having my things in storage for 60 days and what’s going around is a person started the fire.
Quinny T. on
Melissa is very knowledgeable about the job and is willing to go abundantly above and beyond to see that customer service is accomplished!!!! Security is highly flawed! Be AFRAID!!! Very afraid here
Melinda S. on
I found the place most helpful during this difficult time with the fire and everything. Helping me get another storage unit helped alot with my anxiety about what to do next..
RACHEL W. on
Too many technical issues! 24 hr access did not become available until the following week of my move. That wasn't explained, otherwise I would have rented elsewhere and avoided the manager attitudes.
Mark J. on
None
cathy m. on
The only woman that work there Was God deny. Patient, kind , respectful, and very well mannered. God job in choosing an excellent Employee. And her daughter is awesome as well. Just like her mother.
olumayowe d. on
Your staff, Oye and James, were very helpful. They are the best. Thanks.
gregory l. on
The staff at Gwynn Oak did an excellent job of setting me up in my storage locker and facilitating the drop off of my rental truck. They were the exception in what had been a very poor experience with
Tonia W. on
Payton was helpful and courteous.
Mark A. on
The staff is unbelievably helpful and friendly, and the facility is clean and well maintained.
Johnnie B. on
I received great service from Uhaul. The customer reps were courteous and professional.
quanette m. on
James at customer service was great. He was very respectful and he walked me through all the details of of my storage unit and contract.
Joyce W. on
Great Customer service 👍
patrick b. on
Gentlemen were amazing
Sharon O. on
Everyone was so pleasant and paloght thank everyone for there service
STEPHANIE B. on
The young man that assisted me was very helpful and courteous
Johnnie B. on
The customer reps were very courteous and helpful. It was a pleasure doing business with them.
RUSSELL P. on
One the best U-Haul in the city in my opinion.
BEVERLY L. on
Above average. Would refer.
Larry D. on
Everything was well taken care of
Lisa O. on
I had great assistance. Very personable, and efficient. Explained everything well. Very helpful.
SHAWANDA A. on
Thank you for the great service.
SHAWANDA A. on
Nice and clean. Good customer service. Thank you.
Sharon O. on
She was a very polite lady she answered all my question she represented her self very well 5 stars for her thanks so much for everything
Robin K. on
Good experience, easy check out. I’d rent from this facility again if needed
sierra t. on
Melissa and Shaun were very ignorant. The reservations I made were input wrong . Wasn’t given part of my order . Staff made jokes about my name that was not funny to me .
Victoreya H. on
Process was easy fast I loved everything about it
patricia r. on
The staff was very friendly and helpful. The facilities were clean and easily navigated.
JENNIFER W. on
He was excellent
Hawabibi S. on
Very friendly and helpful understanding and caring knowledgeable associate about u haul and towards customers
Hawabibi S. on
Very clean and spacious rooms
Adam S. on
Very nice facility
RANETTE C. on
James waa amazing helping me with my reservation
bolanle o. on
I got good customer service
india b. on
The move out went well. No problems, very polite young man waited on me.
Thomas c. on
My wife and I found Ms.Janice Extremely wonderful and pleasant to do business with. We didn't have to cringe any further upon entering. At 7am she was refreshed, smiling, and greetable. Nice Spirit..
trellany t. on
Great service
Kathy M. on
Associate was not pleasant and seemed irritated to have to assist me.
katrina c. on
I reserved online. I wanted to change move in date but can’t seem to find it online.
andrea m. on
Everything was a smooth process and the staff were very helpful.