Customer Reviews for U-Haul Moving & Storage of Haltom City E

8591 reviews

5201 Denton Hwy   Haltom City, TX 76148
(N Of Hwy 820)

(817) 581-4546

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 581-4546

5201 Denton Hwy
Haltom City, TX 76148
(N Of Hwy 820)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I needed to rent straps but couldn't. So I had to go buy straps at a store. It wouldve been way less stressful to rent straps from uhaul. Otherwise excellent way to rent a truck after hours. Excellent truck & location.

Michael G. 
Rating:
5.0

The only draw back was the long line.I do not hold them responsible. The service was do exceptional,didn't mind the wait.

SYLVIA S. 
Rating:
5.0

pretty efficient both checking in and out

LINDA L. 
Rating:
3.0

After witnessing communication problems, late fees applied to account when we thought the account would be paid by auto draft, long waits and impossible telephone waiting times made it very difficult to communicate to staff. Even after I left two days early and left my Storage unit open and clean before the end of my month I was still charged the fee. Very difficult to get things done in a timely manner.

Vallis W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

Akia W. 
Rating:
3.0

Long wait for service. Understaffed in office. Overcharged on miles despite entering change upon checkout and uploading photo of odometer

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
1.0

Could not get into my unit, door was locked, my code was not recognized

cooper w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
1.0

Charged me for 2 days when I only had the equipment for two hours

CODY P. 
Rating:
1.0

Because of how bad the truck operated it took 20 hours for a 12 hour trip. Missed my leasing office and had to spend the night in a hotel w last minute rates of almost $300 a night. Not to mention was charged for equipment that they told me twice was in the truck but was NOT!! No one from this store will contact me regarding these issues and my complaint w corporate. I will NEVER use Uhaul again and will make sure to leave this review on every medium possible to help others from this awful experience.

DENISE C. 
Rating:
3.0

This was my second time using this location and unfortunately it was not nearly as easy as my previous experience. It took the staff 10 minutes of me waiting in line before checking me in for my rental, which I had done everything online ahead of time. After paying and being checked in, I had to wait 8 minutes for someone to take the keys and pull the vehicle around. Upon my return the return guy out in the lot was very helpful and friendly which thankfully helped, but would have appreciated not having such a long check in process. Thanks!

Alyssa H. 
Rating:
4.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Staff was super friendly and fast! I've never been in and out of a uhaul location so quick! I had a great experience!

GAIL S. 
Rating:
5.0

Customer did not leave a comment.

Antoan A. 
Rating:
3.0

Have customer service that can solve my problem and not put it off on the next person or at least help me to solve the problem and not just turn me away.

BILLY P. 
Rating:
4.0

Customer did not leave a comment.

Charlya M. 
Rating:
5.0

Customer service representative was polite explained everything and made it as smooth as possible

ROBERT L. 
Rating:
5.0

The Manager (Jennifer I think is her name). She provide excellent customer service

JAMES MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Enrique H. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

Juan N. 
Rating:
5.0

Customer did not leave a comment.

Brower L.  |  Overall Experience 
Rating:
5.0

the manager , she is amazing very helpfull

RAMY T. 
Rating:
1.0

Customer did not leave a comment.

TONYA T. 
Rating:
3.0

Front desk employee needs more training. She had to re-do and input the information five times and still they brought us the wrong truck. All this took forever. If hadn't needed the truck so bad would have just left to rent somewhere else. Very disappointed in service here.

KALEB C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
1.0

Customer did not leave a comment.

JACK G. 
Rating:
2.0

Customer did not leave a comment.

Kahari W. 
Rating:
5.0

Customer did not leave a comment.

Carroll C. 
Rating:
5.0

I was late to pick up my trailer and NOBODY COMPLAINED!!! I had a great training person at the counter that was VERY pleasant! The best of all was my help out in the yard...Anthony (I think) was the BEST EVER...and I have rented U-Hauls for over 45 years. He cared about the equipment, my SUV, our safety, and did everything professionally! GREAT EXPERIENCE!

Dwight D. 
Rating:
1.0

Waited one hour to see counter personnel. Was passed off to three different people to complete transaction. One was a trainee that was struggling. At the last minute, the equipment was changed causing further delays. The floor and brake pedal were sprayed with something like armorall making them very slippery and dangerous. Finally, when the truck was returned, we were charged for excess mileage due to wrong starting mileage on the contract. I am trying to resolve this issue. After being on hold over 20 minutes. I called again and was asked to hold. I objected and was asked for my contract number so she could call me back. I never received the call back. Very poor customer service. Long delays. Overcharged.

RALPH M. 
Rating:
4.0

Location is very nice, but the access is not very good. The only way out is to turn right immediately onto a freeway access road that takes you in wrong direction.

David C. 
Rating:
1.0

Truck broke down half way to Atlanta. Horrible customer service, horrible roads side assistance. Nobody communicate properly between workers inside the company, no follow up from manager. When a manager end the shift, the info and the case info is transmit to the next manager shift. You guys providers (towing companies) are not reliable at all and left us stranded on the side of the highway for 7 hours +. I dealt with a lot of incompetent manager and worker. I got the name of everyone working there. Spent 25 + hours on the phone dealing with this disaster created by road side manager and their poor experience. End up costing me literally thousands of dollars. I expect to be reimbursed for everything that happened to us. I'm filling a complain.

GUSTAVE G. 
Rating:
5.0

Jennifer and her team are the best! She worked with us through several challenges this past week to our success. Her employees are always positive, friendly as well as willing and capable whether to help you get you on your way smoothly or get checked back in. We've had storage there for months and can't say enough about the quality of the experience.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
4.0

Directions were not complete on how to use car dollie. I had never rented one before. The lady at the desk and guy who hooked it up did not ask me. Which caused extra time in getting everything hooked up correctly. Phones are not picked up and answered here. My wife and I both experienced being transferred numerous times. Doubt if I will be going back!

MICHAEL V. 
Rating:
5.0

Excellent experience, from the girl who helped me at the counter to the guys who connect to the trailer all were very friendly and personal.

martin B. 
Rating:
3.0

The loader dented my truck's tailgate with the 5'x9' trailer. I'd give better review but he knew he did it at the time and yet didn't let me know. I will be filing a claim in the morning. Things happen but it is ridiculous that he didn't tell me at the time.

Stephen G. 
Rating:
1.0

Hire more staff

DUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

BRANDY A. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Candace R. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

Nice costumer service

DAISY P. 
Rating:
5.0

Nothing! Everything was great. Anthony made sure our truck was throughly sanitized and our process of checking the truck back in was handled expeditious.

Tammi M. 
Rating:
5.0

Customer did not leave a comment.

Jessica T.  |  First Impressions 
Rating:
5.0

Excellent service, super friendly, very helpful, and fast rental. Nice group of people. Don't change a thing.

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

ALYSA P. 
Rating:
2.0

The app did not have the correct mileage listed. I had to get someone in the office to adjust. It took a couple of tries.

ALAN S. 
Rating:
5.0

Thank you

MARIA F. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA F. 
Rating:
1.0

When I pulled up to drop the trailer an emoyee initially told me they didn't want it and to take it back where I got it. When I explained I picked it up 6 hours away he grudgingly took it. Even though I returned the trailer the day after I picked it up today I received a bill saying I didn't return it in time and I was billed for several weeks. I was also charged for insurance I don't remember agreeing to. This was a terrible experience.

Melton S. 
Rating:
5.0

Customer did not leave a comment.

Jacob H.  |  Overall Experience 
Rating:
2.0

It took 45 minutes to check the vehicle in and return it. I believe they were short handed and it caused for long delays. There were other locations closer to where I was but did not give me the option to return it heathers, so I had to drive almost 30 miles to return it

RAMON M. 
Rating:
5.0

Awesome, hard working, friendly and helpful folks.

Kelley O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilberto M. 
Rating:
5.0

Very professional service from Jennifer, the branch manager, who assisted me personally, both with returning our one-way rental truck, as well as getting us setup with a storage unit. Highly recommend!

Kenneth B.  |  First Impressions 
Rating:
4.0

Trailer had: 1. bad floor. 2. Missing several rivets through out the body. 3. Several dents in the trailer body. 4. Tail, marker lights did not work.

Kenneth F. 
Rating:
4.0

Amanda was extremely helpful and provided above and beyond standard customer service.

Travis B. 
Rating:
5.0

Very friendly and fast service.

VINH N. 
Rating:
5.0

Customer did not leave a comment.

Jarvis J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

Trent B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Awesome experience.

Shirley B. 
Rating:
4.0

This was a great location. It wasn't where I was originally assigned to drop off my truck and trailer, but where I was assigned to go was another neighborhood dealer which was actually a tow truck lot with nobody in the office and nobody reachable by phone. I started calling other nearby Uhaul locations and none of them had "room on their lot" to take the trailer which I assumed meant they didn't want to bother with it. I tried called Uhaul's 1-800 number and was placed on hold for a long time without ever getting through to a real person. It was one of the most frustrating customer service experiences I've had in recent memory and will make me very cautious about ever using Uhaul again in the future. This was especially frustrating at the end of a cross-country drive. Eventually, I found the Haltom City location and they were very helpful, so they were a brief bright spot in an otherwise miserable experience.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Christy T. 
Rating:
5.0

Customer did not leave a comment.

cynthia T.  |  First Impressions 
Rating:
5.0

I could have used later hours because I work in the day time . So later at night would have helped some times . It's ok . 👌 love this place ! ❤

patricia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRAD H. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
1.0

I dropped off my rental the day before it was due but they recorded it the next morning as being dropped off one hour after it was due and charged me an extra day fee

MIRANDA C. 
Rating:
5.0

Amanda was great! Helped with EVERYTHING we needed!

RANISHIA S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Oh issue I had to pay extra dollars for a tank I filled exactly as I take it over.

Eberhard H. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

RANISHIA S. 
Rating:
5.0

The rental truck 20' was not there I had to rent two trucks in order to move, I called customer service wait for an hour on the phone spoke to an agent and told me he can not help me given me credit for Uhaul not having the right truck. I asked for a supervisor and the supervisor said that they are going to put a claim for credit for the second truck. I hope I can see some credit for the second 10' truck. Please call me if you have any questions 9726930590

Jose H. 
Rating:
5.0

All the staff are hard working employees and handle the customers very well

Jacqueline H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarai M. 
Rating:
1.0

They forgot my dolly. I went 25 miles out of my way to go retrieve the dolly. When I got there the girl didn't even let me go in and said the manager wasn't there because I would have to talk to the manager. Then to just to get rid of me, she told me she'd take off the dolly charge. She didn't. Then they charged my account $100 too much. Then when I called you said it would be five days before I get a refund. Thanks to U-Haul, I'm broke. Awful Experience

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Joan H. 
Rating:
4.0

The time out needs to coincide with the time actually out. It took me about an hour after renting to get the truck because I had to move my car and could not find parking. The lady outside is very friendly and helpful, but I had to go inside to have my bill adjusted. Even though they both knew the situation, only one made the situation one that was fair and would give U-Haul a good rating and repeat business.

CHERYL N. 
Rating:
5.0

Customer did not leave a comment.

Carol Ann G. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Very organized and convenient. You can check out right outside, the staff comes outside to you!

James P. 
Rating:
4.0

The staff were very helpful. Location was organized and you were able to check out outside. Very convenient!

DELAN P. 
Rating:
5.0

Go

ANGEL L. 
Rating:
3.0

Have the pads available that you order and have a repersentive with better people skills

RUTHIE M. 
Rating:
4.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

MANISHKUMAR P. 
Rating:
3.0

Busy location, return was quick.

William B. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Everything was awesome

Gwendolyn O. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

LUC G. 
Rating:
1.0

My reservation time is either changed or canceled. Uhaul always moves my location and things get mixed up. They never have the vehicle I choose and it's always a mess.

NICHOLAS E. 
Rating:
5.0

Jennifer Bramhill provided amazing customer service — I came in on a Friday night on the verge of tears and she completely solved my moving problem.

HELEN W. 
Rating:
4.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

This location did a good job at getting me checked in, hooked up with the trailer and return was just as easy.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Roxanne P. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY D. 
Rating:
5.0

Customer did not leave a comment.

RIMER A. 
Rating:
5.0

No comment

KAMAL R. 
Rating:
1.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Jennifer is awesome as well as the rest of the staff but she has gone out of her way above and beyond anything I would expect. I am a big fan the professionalism and Jennifer exudes such qualities, I'd give her a raise and never let her go.. Sincerely John a Lusk

John L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jovan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS L.  |  First Impressions 
Rating:
2.0

The unit itself is clean, My issue is the staff the lady had us running all over the area. Sending us a wild goose chase all over the area looking for my unit. When our unit was located next to the office where they were located. There is a lack of staff waited in line forever just to buy a lock.

Debbie G.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Lisa D.  |  Online Move In 
Rating:
5.0

The lady who helped us gave me excellent customer service

Kimberly D.  |  First Impressions 
Rating:
1.0

I reserved exterior 10x15 and got there they did not have one. tried to GIVE me a smaller one {2 on 10,10 and the other 5x8 interior. Sorry but when I RESERVE SOMETHING and suppose to guarantee. .the line was out the door. took45 min to get services.

Martha V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

anthony g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roneisa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felishia H.  |  First Impressions 
Rating:
5.0

Jennifer was the most friendliest person.. I’ve had the opportunity to be around.. and it was for business.. I could only imagine on a personal level... she definitely sets the tone and U-Haul NEEDS her.. customer service is her strong suit..

Danita H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candy T.  |  Overall Experience 
Rating:
4.0

Good

Francisco M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOUNFORT A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHON G.  |  Online Move In 
Rating:
5.0

she was the only one that really helped me!

pam d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K.  |  Overall Experience 
Rating:
5.0

Kevin MD Dimitra were excellent. They made me feel at ease.

Terrance N.  |  First Impressions 
Rating:
5.0

Everyone there are some of the nicest people, I ever met and I will refer anyone to go there and do business

Lavera P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha H.  |  Overall Experience 
Rating:
5.0

I loved that when I utilized the bathroom the bathroom smelled, and was very clean. Employees were very helpful and made sure we understood all areas of the contract.

anita w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demarcus S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amenta T.  |  Overall Experience 
Rating:
5.0

After mom died, we needed a place in a hurry. Uhaul came through.

William S.  |  Overall Experience 
Rating:
5.0

Love it nice people and nice places to put your stuff.

patricia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janaysha B.  |  Overall Experience 
Rating:
2.0

Could not enter Haltom facility due to 20 u haul trucks blocking entrance had to go home try again next day and my reward for that from u haul was get chatlrged a extra day because late on promise to return time

Kyle M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Karl D.  |  Overall Experience 
Rating:
5.0

Completely satisfied

Sheila S.  |  First Impressions 
Rating:
1.0

The alarm went off every time we went into storage and then a few more times while we were in the storage. The chain on door repeatedly came off and I would have to climb the ladder to fix it. Staff was not helpful

Robert Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delores w.  |  Overall Experience 
Rating:
5.0

Speedy and friendly

william w.  |  First Impressions 
Rating:
5.0

The staff here are super amazing! VERY friendly and helpful! I would definitely recommend them for anyone. Thanks y'all!

Vicki M.  |  Overall Experience 
Rating:
5.0

The ladies working the desk are amazing, and the facilities are very nice. I will definitely recommend this location to my friends and family. I am very pleased with my service. Thank you!

Ashley G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus B.  |  Overall Experience 
Rating:
4.0

Thank you all for keeping me up dated on my storage and I will come back

Mary P.  |  Overall Experience 
Rating:
5.0

The customer service was incredible. The employees made everything as simple as possible and the checkout process was effortless. Everyone was kind and helpful. I will be using this location for future storage needs.

Alarius C.  |  Overall Experience 
Rating:
5.0

My fiancee and I are moving out of our old apartment. Uhaul has always made it super easy and convenient to do so. The employee that helped us was extremely friendly and we greatly appreciate all of her help.

Colin K.  |  First Impressions 
Rating:
5.0

I wasn't sure what to expect but the manager made everything easy. She walked me through all the steps. The customer service was excellent. I was offered a tour and then when I agreed, received an excellent tour with no waiting. I appreciated the manager showing me everything, especially the storage bins, but in a fast and efficient manner so I could get on with my day.

Liz R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMY B.  |  First Impressions 
Rating:
4.0

Just wish it was open a little later!

Krista B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YADIRA H.  |  Overall Experience 
Rating:
5.0

Friendly, helpful and efficient staff. Wonderful experience.

william s.  |  First Impressions 
Rating:
4.0

Just felt the cost for the size was high. Everyone I dealt with during my time with U-Haul, was helpful. Thank You!

SUSAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Baldemar S.  |  Overall Experience 
Rating:
5.0

The staff at UHaul is always friendly and helpful. Everyone is always smiling and willing to assist you even when they are super busy.

Susan E.  |  First Impressions 
Rating:
5.0

Management onsite was super. very professional

Scott H.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Thank you.

debra f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Staff was excellent and worked with me to find and effective solution very quickly and without hassle. It was great

Scott H.  |  First Impressions 
Rating:
5.0

Every time I rent a truck, trailer, or storage unit at this location the customer service is incredible! I am usually in and out fairly quickly and the staff always seems genuinely happy to be there. I especially love the ease of using the online reservations and check-in option. Jennifer is doing an awsome job.

Roman B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine C.  |  First Impressions 
Rating:
5.0

Very nice staff working there Would recommend this facility to anyone. Thank you

Claudine S.  |  Overall Experience 
Rating:
5.0

Awesome and helpful staff at this location. Jennifer and her crew are amazing!

Brandon W.  |  Overall Experience 
Rating:
2.0

I had water damage and had molded clothes shoes and wicker furniture that had to be thrown out. I couldn’t figure out when the items were damaged because I didn’t visit storage regularly.

Karen S.  |  Overall Experience 
Rating:
5.0

I've been using Uhaul for years. I've always found the staff to be friendly and helpful. I would definitely recommend Uhaul to any of my friends and family. They are ALWAYS busy. But they work very efficient, even when it's extremely HOT or COLD they get the job done...Go UHAUL!!! Keep up the good work...👊😊😁😎

CassandraKay M.  |  First Impressions 
Rating:
5.0

The price was great, The service was outstanding I can’t complain

Marcus S.  |  Overall Experience 
Rating:
4.0

i wish the sign in process (sign in with code; open door after) was a little more clear, and I would love it if there was 24 hour access, but other than that everything was perfectly fine

Bethany I.  |  Online Move In 
Rating:
3.0

The staff were wonderful, helpful and friendly. I would give a five star rating but the access and security system for the storage units has a lot of room for improvement. I came at 8:45PM with my first load. The access gate let me in but an alarm sounded when I removed my lock. I tried to leave but the exit gate kept saying access denied and would not let me out. I called the emergency number on the exit gate twice but no one answered so I left voicemails. I called the police to make sure they weren’t already on their way since the alarm was going off. I eventually ended up having to climb your 8 foot fence in a dress with slippery dress sandals, jump over the other side, open the entry gate, run back to my car and drive it out the entry. You may want to consider adding a security guard during access hours to help out in those types of situations or possibly having a backup emergency phone number posted.

Stacey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUTH H.  |  Overall Experience 
Rating:
5.0

Everyone is so friendly 😃 Thank you! 🙏🏽

Thais M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus B.  |  First Impressions 
Rating:
5.0

Jennifer was a huge help and I thank her for getting us in quickly

Chris C.  |  First Impressions 
Rating:
5.0

They really care about their customers and treat them awesome!

dawn g.  |  Overall Experience 
Rating:
5.0

I have been dealing with uHaul for many years. But this place was excellent. The people that work there are very helpful and kind. If I should ever need to use them again, I will choose this location.

cobi l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
3.0

24/hr access would be better- shouldn’t have to pay $10 more. You are already more expensive than most storage places with similar offerings.

amanda m.  |  Overall Experience 
Rating:
1.0

Agent took over an hour to setup a simple storage unit rental. The agent was an asst. manager with little knowledge of how to operate the reservation system, and no other agents offered assistance.

LEE M.  |  First Impressions 
Rating:
2.0

frustration with this place was at a high level. unorganized office procedures atrocious. billed me in error, didn’t get a prorated refund when I closed my unit which I used only 9 days Tried to fix

Rita J.  |  Overall Experience 
Rating:
5.0

Staff was very polite and helpful.

Roger C.  |  First Impressions 
Rating:
5.0

I can't say Thank you enough!! The entire staff really helped me, and showed genuine concern !!! 🤗

Zabrina W.  |  First Impressions 
Rating:
5.0

Jennifer and her team are PHENOMENAL! My relocation stretched out over a year and a half, much longer than initially planned, but having my belongings at this location was a blessing! Great team!

Leah U.  |  Overall Experience 
Rating:
5.0

Every single employee at this location was very polite and professional. Jessica (maybe Jennifer) helped me the most and she had so much energy and passion for her job and made my experience! Thanks!

KNOX M.  |  Overall Experience 
Rating:
3.0

When I purchased a storage the first one they took me to was full of roaches and I was stuck with an outside storage or forced to drive to another location

juanna D.  |  First Impressions 
Rating:
5.0

Very highly recommended to family and friends.

KAREN S.  |  Overall Experience 
Rating:
2.0

The gates were broken for periods of time. The area for parking was never cleaned.

Mario A.  |  Overall Experience 
Rating:
5.0

Great facility!

charles f.  |  Overall Experience 
Rating:
5.0

The entire staff has been more than excellent regarding supporting me and my family in temporary storage. They have been most courteous and most helpful to any and all of my problems thank you

Jim B.  |  Overall Experience 
Rating:
5.0

The staff is really friendly and helpful

Albert R.  |  First Impressions 
Rating:
4.0

The manager Jenifer was VERY helpful and VERY VERY nice!!!!!

Chester M.  |  Overall Experience 
Rating:
5.0

Every employee was very friendly and helpful. They were eager to help me with anything I needed. I didn't have to wait long to be taken care of. My every question was answered. They were very professi

STEPHEN H.  |  First Impressions 
Rating:
5.0

Everyone was very helpful. They took the time to help pick out my unit and make sure I was settled.

charles f.  |  Overall Experience 
Rating:
3.0

Temp control was still a little to warm. Tape on boxes hard rolled themselves up. Would appreciate a refund on some of the days I paid for and did not use. You were notified 3 weeks ahead it would be.

Faith J.  |  Overall Experience 
Rating:
5.0

The place was clean and all the employees were exceptional a nice

Dianna F H.  |  First Impressions 
Rating:
5.0

David B. Was Very helpful.

Wendy C.  |  First Impressions 
Rating:
5.0

Jennifer and her entire team are phenomenal. She leads a group who treats their customers with compassion and courtesy, and they keep the facility amazingly clean. I never worry about my belongings!

Leah U.  |  First Impressions 
Rating:
5.0

Excellent service and excellent service from contractors that you partner with.

Jennifer H.  |  First Impressions 
Rating:
5.0

Great experience

Jorge R.  |  First Impressions 
Rating:
5.0

I was treated very well. I appreciate the great customer service.

Gary P.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top