Customer Reviews for U-Haul Moving & Storage of Hamilton

Rating:

5.0

Already providing great customer service. Staff is friendly and knowledgeable. I’ve rented from here occasionally for over 30 years and it’s always a great experience.

Rating:

5.0

Good, central location for drop-off in this area. The lot was easy to get in and get out, with plenty of room to maneuver. After-hours drop-off was a breeze.

Rating:

5.0

Very fast efficient and professional service.

Rating:

5.0

Very easy rental and return process. Staff went out of their way to help.

Rating:

4.0

Truck mirror on passenger side was broken and flapping. My wife had to keep moving it, so I could see if I could move over

Rating:

4.0

Shouldn’t have been charged a fuel surcharge

Rating:

5.0

Excellent customer service. Only issue was lot was packed at return. Need bigger lot because its a busy place.

Rating:

2.0

Charged a cleaning fee even though when I got it the van was not clean in the rear

Rating:

4.0

Returned after hours there was no personnel there.

Rating:

5.0

Perfect and professional service, polite, accommodating, overall friendly environment... thank you.

Rating:

5.0

It was all good except the furniture dolly was not available, But the appliance one worked on everything. So it was all good

Rating:

2.0

I waited for about 30 minutes to check out. They had 3 people behind the desk and there were 2 guys in front of me in the line. I finally checked out with the app and put the key on the desk and left. Completed waste of time.

Rating:

5.0

The 2 guys that work at your Hamilton location , went above and beyond customer service . These two young men deserve to be promoted. I wish I would have gotten their names . The lady at the desk was very knowledgeable.

Rating:

5.0

It's the 3ard time I've rented from them. Always great service!

Rating:

2.0

The drop-off spot did not have clearly marked entrance and exit signs on the road. It was pouring rain, and although they had a shelter set up you could pull under during drop off, there was a truck parked in the lane blocking access to it so you had to bale out into the rain. There were zero signs or markings showing you how to get into the building so you had to run around outside to find the entrance, did I mention pouring rain? The store inside was small and very cluttered. The lady behind the desk took the keys and said the guy checking the trucks in was away, and I would be emailed my receipt when he returned. That was the extent of our interaction.

Rating:

5.0

I did an after hour drop off so I didn’t deal with people. I was able to follow instructions on the drop off.

Rating:

3.0

Office area is cramped and full of boxes. Would be better if more open and inviting to the customer.

Rating:

4.0

Site is understaffed. Had no one at the counter and had to go find one. Other customer waiting as well. The individual helping me was wonderful.

Rating:

5.0

Everything went like clock work so easy and quick . Associate was helpful went above and beyond even though we stopped in 10min before he was to clock out his attitude never changed “good job! Would recommend

Rating:

5.0

We have used you the last 4 years and have no complaints. Equipment clean and well maintained, employees always friendly and helpful.

Rating:

3.0

I had to rent two rooms and the rooms were filled with trash it was just a hectic day and a big mix up. I will not use this storage very long

Rating:

3.0

Van we rented had problems with the key after picking it up the steering wheel had locked ,the key would not go in and had to call for service to be able to return the van.

Rating:

5.0

Pick up was quick and easy. The associate attached the trailer to my vehicle and provided helpful directions to avoid the busy evening commute in downtown Hamilton.

Rating:

1.0

UHAUL .....This is Crazy! I arrived at 8am August 1st for my reserved 26' truck, only to be told after checking in that it was unavailable. One employee initially grabbed the key for my 26' truck, but then handed it to his coworker and explained that U-Haul routinely overbooks these trucks. This was incredibly stressful—at that moment, I had 10 people waiting at my 3,300 SF house, ready to move everything out. I was told there were no other 26' trucks available. After about 10 minutes of discussion, the second employee offered me a 20' truck that was supposed to be for another customer. Reluctantly, I had to accept it as my only option. Because of this, I wasted a vacation day and had to meet the deadline to vacate the home I had sold. The smaller truck meant extra trips, more time, and higher gas costs. This whole experience was completely unacceptable, and I am shocked that U-Haul allows this to happen. The employees could clearly see my frustration and disbelief. After this ordeal, I will never rent from U-Haul again or recommend it to anyone!

Rating:

4.0

Service reps were VERY friendly and helpful when we rented the truck. They listened to our needs, answered our questions completely, and made sure that needs were met. They did not try to sell us a series of extras, and we definitely appreciated that before a long move. Returning the truck was also quick and easy. My only issue was that the cab of truck was dirty and smelled like cigarette smoke. The box had not been cleaned by the previous renter, either.

Rating:

1.0

We did not return this van to Hamilton but did so to the Oxford location. We called the go uhaul number before doing so and I called that location the morning after to explain again that the truck was not running properly and it was unclean when we picked it up. I am disabled and was charged an additional $228 for "relocation" I was supposed to have recieved a call back from someone from uhaul. I NEVER did! I am so disappointed and am now hurting to pay my other bills (im on disability!)

Rating:

3.0

The U-Haul stunk I do feel like the inside of the cab was not properly cleaned it was a foul odor

Rating:

4.0

Drop off went well.

Rating:

5.0

GM here is who I talked to. He didnt have any trucks available. He could of said sorry about your luck have a good day. He asked me where I was going he looked up to see if Colerain had anything available. They did so he put my reservation in for me. He was extremely helpful when he didnt have to be. The other guy that was working with him was just as helpful. I very much appreciate these guys. When I got to colerain they got me in and out quickly and she was very nice and helpful . Thank you both locations

Rating:

5.0

Said gas was 7/8ths of a tank, I added 14.7 gallons of gas after picking it up and driving 25 miles. I don't think there's any way that it was 7/8ths.

Rating:

3.0

Condition of truck was unacceptable.

Rating:

5.0

Rob A. Was fantastic and a pleasure to work with

Rating:

5.0

Entire rental experience went smoothly. Always a good experience with this location!

Rating:

5.0

Good experience great customer service.

Rating:

5.0

Nothing. I have had nothing but great experiences with your establishment. Excellent customer service and the vehicles are always spotless. I'm in and out of there in minutes. Well done.

Rating:

5.0

Friendly and knowledgeable staff. I have always had good experiences with this location. I hate to move and not having to stress about things is always a plus.

Rating:

2.0

Entrance is up a gravel driveway to a shop area passed a several trailers where a man was sitting in an office with the door open. Never looked up or acknowledged me. Got out of my truck and walked to the office. As I enter the man says “You returning?” I wanted to say “DUH!” I have a U-Haul trailer on the hitch of my truck that I just entered the parking lot with. He said let me get the U-Haul guy. A guy comes from the shop. Same question! As he reaches the doorway he asks if I am comfortable backing it back down the hill on the gravel driveway. I said sure. He walked down ahead of me. As I back down watching in my mirror for a signal from him. Never got one. Stopped and got out of my truck and ask him where he wanted it. He pointed at the space. Then he started to direct me. After that he was pleasant and got the trailer unhooked. I also informed him that the trailer had a pretty bad vibration. TRAILER HAS A BAD VIBRATION!!!!

Rating:

3.0

Maintenance performed on equipment in a timely manner.

Rating:

3.0

A little tight parking the trailer after hours. No one available after hours so I noted "no" for personnel help but wasn't expecting anyone to be there.

Rating:

5.0

Customer service was great couldn’t ask for better service

Rating:

5.0

I'm becoming a frequent customer at this location and all of the employees here are amazing! Friendly and very helpful.

Rating:

5.0

Didn’t see inside/no interaction with personnel- used phone drop off for truck and key.

Rating:

5.0

Friendly super fast check in for my drop off

Rating:

5.0

Fast friendly service from everybody.

Rating:

5.0

I was there Sunday 6/27 the guy working was great

Rating:

5.0

The staff was extremely helpful I am using you guys for the second time now and you guys are getting better and better! Thank you for everything ❤️

Rating:

5.0

The staff was informative, available, patient and curtius.

Rating:

5.0

Quick and easy key drop off, nice employees!

Rating:

5.0

Super friendly and explained details

Rating:

4.0

The truck I had cut off on me 3 times while driving and the check engine light was on as well but other then that loved the staff and the environment

Rating:

4.0

The customer service teams at both locations (Hamilton,Ohio and Saginaw,MI) were very friendly and helpful. Couldn’t ask for better. The truck was good however the passenger side mirror would not stay in place/position and it was very difficult to change lanes safely or back up safely with the mirror like that

Rating:

5.0

Thank you so much, very nice

Rating:

1.0

I moved out online over a month ago???? Some how got charged and I paid a month in advance. Didn’t even use the other unit.

Rating:

2.0

420$ I drove it 11 miles is bs

Rating:

3.0

U-Haul has been amazing in renting trucks and moving equipment for me in the last 5 years! However, this time I have to rate them at an average because I tried to rent a storage unit and I no longer needed the storage space due to a friend helping and letting me use his personal garage space meanwhile I’m moving from place to place. Not only are the prices too high for a storage unit, it was a Maze and whirlwind trying to talk to the right person to cancel my rental. The mobile app was great in starting the rental, but it was a hassle trying to get customer service in trying to clarify issues, concerns and address my cancellation. According to my bank statements, my refund is still processing and it’s been a full week since I’ve told them that I no longer need the storage unit. I understand, it’s a business and clients wanting to cancel Services are last on the priority list. But if they keep this up, they will have more clients escalating more issues that do not need to be escalated.

Rating:

1.0

Storage unit was very nasty and stunk. we did not feel comfortable putting our stuff in. We canceled and had to scramble to find another one.

Rating:

5.0

They were helpful and nice

Rating:

5.0

Alex was so very helpful when I drove in from Philadelphia with a big U-Haul truck with a transport car towing behind - above and beyond help to rent a space they didn’t have but available- This move has been very difficult-and if I need anything U-Haul I’m gong here!

Rating:

5.0

Had problems with adding tow - was fiasco

Rating:

3.0

The parking lot always had trash blowing around in it.

Rating:

5.0

Friendly staff. Austin was great.

Rating:

5.0

Thanks for good experience.

Rating:

5.0

Thanks Austin and the other worker bees.

Rating:

1.0

I was at Uhaul for four years and never had no problems and then my unit was broken into and everything that I saved for my children and grandchildren wiped out and nobody knew nothing. The general manager and two other employees circled me in the parking lot and a general manager threw a gun on me, I believe the general manager stole from me and has been stealing from others there I’ve got the detectives involved I’ve read other reviews of people going through the same stuff at the same location but as long as there’s no forced entry, nothing can be done is what I’ve been told. The general manager said that there would be no tapes found so I told a detective she went in there and the general manager told her that he can’t find the tapes how convenient I called corporate they called me back and traded me like I was a thief I’m running out of resources so I’m trying to get insurance the pay not cause I want some money because that end of the day I don’t care if I get anything besides having the perpetrator convicted I hope and pray that you guys get to the bottom of this The general manager, Alston, Lee Hobbs has a criminal background and should not be in the manager position where he has access to cameras, peoples belongings and information, etc. if anybody else out, there is having the same issues as me I’d appreciate it if you contact me. Rick [redacted]

Rating:

3.0

I've been with this uhaul location for several years Due to structural reasons from a roof leak ruined my 1st storage. I. Lost my 1st storage of $3,000 dollars that devastated. My 2nd storage was moved to Storage bin B23 I later had to have a 2nd major back surgery became homeless & had to abandon my 2nd storage to afford a apt I was devastated again I paid up until July & the Mgr Mr Hobbs refunded me Sept rent so that I could have my Apt I thank Mr Hobbs because I am still healing from Back Surgery. & hated being homeless & in my condition I needed a apt for safety.Thanks to the Mgr Mr. Hobbs Much Appreciation Ms. 9/10/2024

Rating:

4.0

Manager is excellent. Will try to work with you.

Rating:

1.0

I reserved a storage unit online on 07/27 and started the reservation on the same day due to an issue with my UBox move from MI to OH. I was considering personally moving my belongings as UBox left us stranded at that point. An hour later, U-Haul resolved the UBox issue, and I no longer needed the storage. I contacted customer service, but they said I was already moved in and would contact the manager. However, nothing happened. I am still in Michigan and have not yet moved. Now, I need to be physically present to move out including cleaning a storage that I never accessed, and I will be charged the full price. This is unacceptable!

Rating:

2.0

When I first got my unit in 2020 my bill was around $150 by the time I left in 2024 it was pushing $200

Rating:

5.0

All the staff members there do an excellent job. Austin, Mark, Will, Pedro, Keisha, Mike, Alex, CJ and Matt are great people.

Rating:

2.0

Storage unit broken into.outside units not fenced in .cameras everywhere and no one was seen

Rating:

5.0

Austin was particularly accommodating and pleasant.

Rating:

5.0

Staff was very kind and helpful. Austin is great

Rating:

5.0

Great customer service

Rating:

5.0

i moved out because my unit was climate controlled all that was climate controlled was the hallway not the unit but want to charge me more no thanks

Rating:

4.0

I love how they provided me with the carts to move my stuff from the truck to the storage area.

Rating:

5.0

I've had a storage unit here for almost 10 years. Austin has always been helpful with any questions and billing, and increases over time have been reasonable. Thanks for providing a safe and secure place for my heirlooms.

Rating:

5.0

Everything was all good

Rating:

5.0

The gentleman that helped was very professional I had arrived Friday 1:30 this week and he was very patient with me trying to use a certain debit card he was a great guy very helpful

Rating:

1.0

There was mouse dropping in my unit. They destroy my belongings when they took all my items out.

Rating:

5.0

We had a wonderful experience, the people there were very helpful and friendly.

Rating:

3.0

Still waiting for my code so that I can get in to the storage locker. Because the code that was sent to me did not work. So the manager had to get me into the storage locker just so that I could put the items in my locker. I'm still waiting for a code..

Rating:

3.0

The entry door into the storage building has a 1-1/2" high metal piece in the doorway that can be very difficult to get over with carts. My trunks all had wheels on them but I would get stuck on that piece and have to lift the cart over it instead of rolling out smoothly. I've seen many dump their loads trying to get over it. Moving in and out was a bit trying and my back hurts from having to lift over that bump. You lose 2 stars just because of that.

Rating:

1.0

Had to redo my reservation that I already did when I booked the truck. The unit I was issued was locked and not to be unlocked till the next day. I ended up having to get a unit at public storage down the street.. which ended up being more convenient of a checkin and better pricing.. I'll definitely recommend them to my friends over yalls bs

Rating:

1.0

The owner was horrible. I will NEVER rent from this location again!

Rating:

3.0

Nice and friendly employees but the site itself was bad my things got water damaged that was sitting in front of the door and the gate broke a lot of the time not safe feeling at all and lighting could be better

Rating:

5.0

The staff was very very helpful an friendly an very very professional

Rating:

5.0

outstanding customer service, very attentive to my needs for my move and offered advice for the things needed. highly recommend .

Rating:

4.0

Having storage inside is a little inconvenient. Instead of truck to storage, we have to go truck to dolly, to storage and just adds a whole lot of time to the end of a very long 3 day move.

Rating:

2.0

There wasn’t even a lock in my un it when I went , not to mention the rat traps and no ceiling, and there were also mouse droppings all over the floor

Rating:

4.0

I'm satisfied with the facility

Rating:

2.0

I have reserved a unit and it wasn't. Then the gave me a unit that was In use. Then after they reassigned a new unit they didn't correct the paper work. Had to make a fuss to get it corrected.

Rating:

5.0

It was very clean and well maintained. It was also nice and cool. That helped when moving in the heat.

Rating:

5.0

The storage unit facility is too hot there should be some type of venolation in there....

Rating:

5.0

So far so good. Haven't moved in yet but hoping it will go great

Rating:

5.0

Very professional and excellent service from management and staffing.

Rating:

3.0

I seen where there were leaks in the ceiling I don't know if it still leaks but my stuff is sitting there. I appreciate it

Rating:

1.0

Absolutely awful experience. I was lied to on numerous occasions. I was sent the wrong drop off location. I was told I would be getting a month free of storage and that my drop off location would be the storage unit. The address I wad sent was to a rural king. Which added 40 minutes to my drive from the detour and when I got to the storage facility they said it was the first they're hearing about me having a unit. The only reason I was able to get one was some just so happen to move out that day and the unit needed cleaned. The storage unit is also a lot smaller than I was told. The GM Austin Hobbs was incredibly unhelpful since he did not answer his phone a single time I called him but was texting the working at the facility to deal with it and that I was blowing up his phone but would never answer. Overall horrible experience all around. I was expecting a larger company to be more organized and not constantly lied to their customers and give them the run around but I was sadly mistaken.

Rating:

5.0

The storage experience was great from start to finish. Would highly recommend.

Rating:

2.0

There is no light in our unit, which made it very difficult to see. I had to use my phone’s flashlight feature and direct it to the spots where items were being placed. I’ve never had a unit with no visibility before, and would not recommend or use this facility again because of that.

Rating:

1.0

Well the general manager was very rude and so was the female sales associate. The manager called me after I called customer service to extend my truck rental and they were supposed to extend til the next Monday night and didn't. So the manager calls me and gets rude with me and cussed me and then he hung up on me. The customer service line was no help as I was on the line for 2 hours and talked to 3 different people. I finally asked for whoever was in charge and I was told to call the president of that location and did so. The President was very nice and helpful. I just wish everyone there was as nice as he was. I won't be renting from that location ever again. I do not recommend that location. I also heard from someone later that they had the same problem with the same manager. Personally I don't think a 19 year old has any business being a store manager especially with his temper. He should be demoted or fired after treating multiple people this way. The disrespect was too much. I'm a customer and don't deserve that kind of treatment after I spent every penny I had on the truck and the storage unit. Over $300 and I got treated horribly other than the president. I advise to not go to this store period.

Rating:

3.0

The insulation on the ceiling was falling in on my belongings.

Rating:

1.0

Something weird going on in this place 🤔

Rating:

5.0

Good deal

Rating:

5.0

Staff quite friendly and helpful.

Rating:

5.0

He was super great with everything.

Rating:

4.0

Great facilities. It was my first experience and the Hamilton staff members were awesome

Rating:

1.0

They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.

Rating:

1.0

Horrible manager at the Hamilton Ohio location

Rating:

1.0

If I could leave zero stars, I would. The manager knows my concerns and doesn’t seem to care. This was by far the worst experience I’ve ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.

Rating:

5.0

Great experience

Rating:

5.0

Five stars

Rating:

4.0

Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.

Rating:

1.0

I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.

Rating:

1.0

The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another fees

Rating:

5.0

Convenient

Rating:

4.0

All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.

Rating:

3.0

The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.

Rating:

4.0

The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked well

Rating:

5.0

I appreciate all the help you provided in the last year.

Rating:

4.0

This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.

Rating:

3.0

My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. Thanks!

Rating:

5.0

I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank you

Rating:

5.0

Very efficient and helpful

Rating:

4.0

No issues at all

Rating:

1.0

First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truck

Rating:

5.0

Been very helpful when I move in and out

Rating:

4.0

I tried calling many times to cancel my storage but kept getting the central line

Rating:

5.0

Excellent service. Patient and courteous...thank you!!!

Rating:

5.0

The auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, W.

Rating:

5.0

Friendly staff and well maintained vehicles as well as the storage areas.

Rating:

5.0

Always use this storage company, I absolutely loved it.

Rating:

3.0

The man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.

Rating:

5.0

Randy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.

Rating:

5.0

Love those guys. So helpful every time I rent a truck or van. Great storage too!

Rating:

1.0

.

Rating:

5.0

Excellent facility and staff.

Rating:

3.0

could definitely use some more counter help

Rating:

5.0

Rob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.