Customer Reviews for U-Haul Moving & Storage of Hamilton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hamilton

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Benjamin P. on

Rating:

Customer did not leave a comment.

Shawn B. on

Rating:

Clean equipment, professional staff and easy to get what I needed.

larry v. on

Rating:

Nothing

Thomas T. on

Rating:

Customer did not leave a comment.

Kara K. on

Rating:

Customer did not leave a comment.

greg c. on

Rating:

Customer did not leave a comment.

Michael T. on

Rating:

Always treats me right, trusted them to install and sell me a hitch. Good place and people

martha v. on

Rating:

You need more people working. The guys are doing a great job but could use some help.

charles k. on

Rating:

Customer did not leave a comment.

miriam b. on

Rating:

They were quick and efficient. Power windows in the trucks would be nice.

Karla M. on

Rating:

Customer did not leave a comment.

Randy s. on

Rating:

Customer did not leave a comment.

Jimmy D. on

Rating:

Customer did not leave a comment.

Kim H. on

Rating:

Customer did not leave a comment.

Terry M. on

Rating:

Fantastic staff. Had issue with the electrical connections = they quickly diagnosed, fixed the issue and I was on my way!! Many thanks!

Brian T. on

Rating:

These guys are the most professional at this location.

Jennifer T. on

Rating:

Customer did not leave a comment.

alexandria a. on

Rating:

Customer did not leave a comment.

jason m. on

Rating:

Staff was super friendly and actually stepped up to assist me as I was returning a vehicle right at closing. Nobody seemed bothered by the fact that it was closing time and everyone was polite and very helpful. I wasn't aware I was actually exiting the building after hours so kudos to the staff.

CHRIS D. on

Rating:

Everyone I spoke with was very friendly. I first called the liberty Township Ace Hardware near route four. They did not have the truck I needed, but he was able to confirm that the location in Hamilton did and was able to give me their number although he tried to book it from their system, for some reason it wasn’t working properly. Everything was very fast. I had a little trouble with the after hours return using the website. But that was probably just me.

Tiffany S. on

Rating:

There was traces of marijuana in the interior of the truck. When I brought attention to that to an employee they kinda smiled and laughed as if they already knew. And same with the busted tail light. - you can get pulled over for a busted tail light. Imagine if I had been pulled over for the busted tail light then they discovered the marijuana inside the vehicle? This is all after I waited over an hour for the truck. NO ONE was in line before me! They couldn’t get it to work in the system. No to mention the multiple transactions on my credit card from them trying, (over $300 dollars). I finally had to do it on line from my phone myself. I am not pleased with this location or Uhaul. Something needs rectified. I will be making it known in the community about this location & Uhaul until it has been done.

Sheryl T. on

Rating:

Customer did not leave a comment.

Shawntay O. on

Rating:

Customer did not leave a comment.

Vanessa J. on

Rating:

This is first time that I rented a truck. The staff was friendly and very helpful and made this painless and easy. Thank you. I will rent from this location again.

sam c. on

Rating:

Customer did not leave a comment.

JAKE C. on

Rating:

Customer did not leave a comment.

nicole M. on

Rating:

Customer did not leave a comment.

janice t. on

Rating:

Better communication. For ex. Rented a cargo van..got insurance..little scratch on the inside cost me 200.00. Was never informed of the 150.00 deductible and was never taken to look at the van.(oh..looked at the contract..nothing about deductible in that either). Had I known.. i would've went with the small truck. There is no deductible or worries about scratching the inside. Lesson learned.

PAUL R. on

Rating:

friendly staff

Phong N. on

Rating:

This uhal very good for customer and do faster good clean i rental to many no happen anny i still go whit uhal company create i happy ????

Jason C. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

I tried calling many times to cancel my storage but kept getting the central line

Terry G. on

Rating:

Great experience

Danielle H. on

Rating:

Customer did not leave a comment.

Alison R. on

Rating:

Customer did not leave a comment.

Douglas J. on

Rating:

Not much that I know of. My experience was exactly what I expected and received.

Melanie F. on

Rating:

Customer did not leave a comment.

Kyle B. on

Rating:

My first reservation on Thursday was cancelled the morning of and none of the customer service representatives could figure out why. The reason was "other" and that's all they knew. My first U-Haul location then had no more trucks available so I was forced to schedule another truck the next day at a different location 15 miles away. Cost me $15 extra dollars for U-Hauls mistake.

Marcus M. on

Rating:

The only reason I am submitting this review is because I truly did have a great experience! First of all I only needed a Uhaul for a queen mattress. As I told them the reason I needed it for an hour or so they recommended the company van for just the one item, which I was thrilled because they didn't even try to up sell me. So I bring it back to them and had a couple questions before returning the van. The general manager (real nice guy but forgot his name) immediately got up and answered that it does NOT take E-85 gasoline but regular unleaded, second he came out to the van and showed me why the dome light remained on during the entire car ride and after I shut the van off. And finally I told him about the huge dent that someone had left before I drove it but did not notice til after I drove the van off the lot. This team was great to me for even the simplest thing of me barrowing a van for an hr. I will most definitely recommend them so anyone i know and will use them in the future. Once again I am only doing a review to show my respect and appreciation to the team at Uhaul on high st in Hamilton Ohio. Thank you for your time!

Dennis T. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

The work was done quickly and efficiently. Excellent job.

Shawndelle W. on

Rating:

Customer did not leave a comment.

Beth C. on

Rating:

There was a mix up with my reservation. It was settled to my satisfaction but I was on hold for a long time while it was figured out.

Elizabeth M. on

Rating:

Customer did not leave a comment.

Charles C. on

Rating:

Customer did not leave a comment.

Luis A. on

Rating:

Customer did not leave a comment.

Amir G. on

Rating:

Too crowded

sandra m. on

Rating:

Customer did not leave a comment.

jennifer r. on

Rating:

I will not be renting from Uhaul again. The truck had several issues throughout our cross county drive (we added oil, power steering fluid, the AC didn’t work, the trailer tires needed air at almost every stop) and were not reasonably accommodated for our troubles. The late truck delayed our move and no one seemed concerned about the inconvenience. I was double charged for the trailer, and multiple calls did not resolve the charge. This is a temporary move and when it comes time to move back to California I will be more than happy to pay almost double to rent from Penske or another vendor.

Randi B. on

Rating:

Counter person was polite and helpful

Jesse M. on

Rating:

Customer did not leave a comment.

Kip T. on

Rating:

Customer did not leave a comment.

TRACY B. on

Rating:

Customer did not leave a comment.

Tiana R. on

Rating:

Customer did not leave a comment.

allen h. on

Rating:

Customer did not leave a comment.

TODD P. on

Rating:

There was an error on our paperwork that would have cost us more money when we returned the truck but the employee/owner? owned the error and took a large discount off of our cost. We were so incredibly grateful! Great customer service!

Allen P. on

Rating:

Customer did not leave a comment.

Kathryn K. on

Rating:

Customer did not leave a comment.

Christine B. on

Rating:

The gentleman that checked us in and out was very professional and helpful. He is an asset to your company.

Richard S. on

Rating:

Customer did not leave a comment.

jaime l. on

Rating:

Miranda is out there slow....not very good help...not very good customer service new or not...people skills are awful.

Alan M. on

Rating:

Everything was perfect.. I even confirmed renting a pickup for another week 9 days from now... This was a totally perfect rental

Andrew S. on

Rating:

Customer did not leave a comment.

Peter R. on

Rating:

Customer did not leave a comment.

Tom S. on

Rating:

The pick up location was just fine, but the issue was with the scheduling of that pick up location. Meaning I schedule the one-way Hal on 4-23-19 at my preferred location. And the night before departure, I got a text message that I was schedule for pickup at another location 45 miles away. WHAT.? I was already travelling 4 hours to pick up the truck and now had the pick up location moved 45 minutes further away. Not cool. So that evening I spent the next 4 hours fighting through your scheduling to get a location closer Eric to my preference. Not sure why my desired location could not be honored. That is why I booked it way ahead of time so u-haul could plan. I understand it was a busy time, but that is your business and needed to beef up this location to accommodate the demand. And was not cool I did not get notified until 12 hours before departure of the moved pick up location. I spoke and was transferred around 7 different times. Again not cool and not pleased.

elizabeth c. on

Rating:

Customer did not leave a comment.

Vicki C. on

Rating:

Customer did not leave a comment.

Lance M. on

Rating:

Was very unhappy with experience. Pickup and drop off location changed to over 30 minutes away. Reason they said was because they oversold. Why did I reserve a truck then? Then after arriving at new location they could not find the keys to the truck and had to wait additional time. Will try different company then u-haul in the future!

Jeff H. on

Rating:

Customer did not leave a comment.

joe m. on

Rating:

Customer did not leave a comment.

Shawn A. on

Rating:

Customer did not leave a comment.

Romana S. on

Rating:

Customer did not leave a comment.

Gian d. on

Rating:

Customer did not leave a comment.

Garth P. on

Rating:

Customer did not leave a comment.

Kerry J. on

Rating:

Customer did not leave a comment.

chris p. on

Rating:

Customer did not leave a comment.

shirley w. on

Rating:

Excellent service. Patient and courteous...thank you!!!

wyman l. on

Rating:

I thought I already submitted feedback on this, but the survey still lets me access it so it leads me to believe I hadn't responded yet. Here's the rough overview of my experience. Phoned into U-Haul, and as is often the case I reached a Call Center, instead of your direct location physically. I asked if there was a pickup available at your site for 12 Noon roughly. They checked and said that unfortunately there were no pickups available. They said the soonest they could book one for me was 9 PM that same evening. I agreed and it was booked. I arrived at your site roughly 20 mins early and figured I'd try and check in early. I tried to but the app wouldn't pull up my reservation. I called U-Haul Customer Service and asked about it. They informed me my reservation was canceled for some reason but they weren't sure why. She helped me re-activate it and I then saw it appear on my App. I tried to check in, but it wasn't letting me. At one point I was referred to the place where you grab your key but the screen said I need to contact this after hours phone number. I'm guessing it led to your cell phone / pager. I was reluctant to call that number because I figure you literally just got off work and were relaxing at home. Customer Service looked into it and discussed with her manager. We both then soon discovered the reservation was switched to the location down on Dixie Highway. Customer Service couldn't fix it or change it. Eventually we decided I would take a Lyft rideshare to that location on Dixie Highway and Management would reimburse me for that Lyft ride. I picked up. Side note, the truck I picked up was dirty, not cleaned up during drop off from the previous person. If you're at all interested in pics from that pickup truck, let me know. Sincerely, Wyman Lew

shirley w. on

Rating:

Always a pleasure doing business with U-Haul....

Edward C. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

Customer did not leave a comment.

Erick C. on

Rating:

Trailer was dirty it had some grass clippings dirt nuts and bolts on the floor when I got it. They charged me for a full second day with out telling me, when I was just a little late. If I had known I was being charged a full day I would have kept it longer. I know I was late, but was not informed of the charge until I got the email. Not telling me I was being billed and the dirty trailer are the low marks.

Joseph H. on

Rating:

Increased availability. I needed a 10' truck but was forced to rent a 15' for $10 dollars more because no location within a 20 mile radius of me had one available and I was going to be forced to pay more no matter if I rented the larger truck or used more of my own gas and put more miles on the truck from a further location. And NO one ever called me. Very poor customer service from the company. But I doubt anyone will even pay attention to this anyway so why am I bothering.

Eric H. on

Rating:

Customer did not leave a comment.

Paul N. on

Rating:

Customer did not leave a comment.

steve g. on

Rating:

Customer did not leave a comment.

Harold G. on

Rating:

Customer did not leave a comment.

Amy D. on

Rating:

Customer did not leave a comment.

Matt R. on

Rating:

Didn’t have enough help. Waited in line for a long time. Then tried to return a call on Monday, could not get thru to store and had to go back to location to clear things up. Part of the tie down rails were broken and not usable.

Mark G. on

Rating:

Customer did not leave a comment.

RICHARD S. on

Rating:

The mobile app IS NOT friendly or accurate for selecting a location that has the equipment desired. A customer should be able to see the inventory at each location before proceeding with a rental.

Tim H. on

Rating:

Customer did not leave a comment.

CRAIG S. on

Rating:

The auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, Craig W. Schmidt

gary m. on

Rating:

Customer did not leave a comment.

Mark W. on

Rating:

Nothing. Everything was perfect. The salesman/counter man was awesome as well.

victoria h. on

Rating:

Better manage the drop-off system I dropped one off the same day I used it and then received an email saying that it had not been returned when I put the the keys in the night drop box we were able to resolve this issue after them watching the cameras and I wasn't charged but it was an inconvenience

Thomas P. on

Rating:

Customer did not leave a comment.

Kellon M. on

Rating:

No complaints nice And friendly staff, easy to work with and understand. Quick and got me on my way to move my home. Thanks guys

Lewis C. on

Rating:

Rob made all the difference. I was very presently surprised with how dedicated he was to making sure we got the right equipment. When we needed to make a reservation change the day before, he called all the local locations to try to get us the truck we needed for an out of state move. Rob came through in the end! Thank you so much!

Casey K. on

Rating:

Check in was fast, truck was clean, and check in took less than 5 minutes.

Otis I. on

Rating:

Customer did not leave a comment.

Erick C. on

Rating:

The associate that checked me out went above and beyond to help me get started. Thank you for your quick and efficient service that helped me get my day started right.

Don H. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

Best uhaul ive ever been too middletown is the worst ever ..

Cynthia N. on

Rating:

Only frustration was the uhaul website to make the reservation!

Tom S. on

Rating:

U-Haul has come a long way… Keep up the great work!

Ron M. on

Rating:

Nothing further noted.

Peter B. on

Rating:

Customer did not leave a comment.

Tim W. on

Rating:

Nothing. Great experience!!!

GARY H. on

Rating:

Great job. Service was very good.

tricia w. on

Rating:

You guys were completely amazing. The staff was very personable and nice. The truck was immaculate and smelled amazing. It ran well and I felt very safe driving it. I ran into a little difficultly with bringing the equipment back at the time I was supposed to but you guys were very understanding. Thank you so much!! When it’s time to move again, I’ll be back to your location and this time it’ll be a lot more smooth without any trouble on my end.

Tyler K. on

Rating:

No recommendations really.. The shop has a truck ready for me in less than an hour.. I was very satisfied!

azure h. on

Rating:

The man that helped us when we picked up our uhaul gave us misinformation several times such as not offering us insurance (didn't even know you could get insurance, no papers or anything) and telling us an incorrect return time which could have cost us extra money/strife. We would have been better off without his involvement. Overall very upsetting. It was as though he did not care about our safety/well being or his job.

wyman l. on

Rating:

Wait time was long to pick up. Couldn’t be helped much since only one person was on duty and there were several customers. Isn’t insurance for trucks always $10/day? Or is it $14 for box trucks and vans? I don’t like how UHaul refuses to refund me for extra gas i put in the tank. And it’s a touch annoying when i tell the call center one thing and they input into the system the opposite or something different. Eg I request 24 hr flexible drop off and my email reservation arrives and it shows 4 hrs rental. Or I’ll request pickup at 8 am and email reservations tell me it’s set for 9 am.

richard p. on

Rating:

All good

John C. on

Rating:

Drive over 800 miles trailer performed great.

Kathy M. on

Rating:

Thought I was renting a $19.95 pickup, only to find it was $79.00 because I happened to mention to mention my route in conversation. Kinda very surprised when I returned!

LORI C. on

Rating:

Customer did not leave a comment.

david h. on

Rating:

Customer did not leave a comment.

William M. on

Rating:

Van was ready at the specified time. Van was in great condition and ran great. Rental return was quick and easy.

donna h. on

Rating:

The only thing that happened was , I called in on the day of pick up to see if they had a bigger truck available and they did but instead of putting my request in the current contract they made 2 for me. I had someone else do my pick up and they gave him the small truck. So instead of one trip for move it took 2. Still over all the staff were great.

Joel E. on

Rating:

Staff was very helpful and accommodating.

Abbey R. on

Rating:

Customer did not leave a comment.

Karen W. on

Rating:

The staff was helpful and friendly. They made everything so easy. The van was clean and easy to drive. This experience was close to perfection.

James H. on

Rating:

Customer did not leave a comment.

JOHN H. on

Rating:

Customer did not leave a comment.

Scott A. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

Customer did not leave a comment.

WAYNE F. on

Rating:

drive on ramp was a bit stiff raising it

robert d. on

Rating:

This was the 2nd time I rented here. Dave has been very helpful both times. He hitched my unit up, made sure my lights worked, and I was on my way. Upon my return, another person had me unhitched before I even got out of my car. Price was great as well. Will return to this location for all of my trailering needs.

Nathan B. on

Rating:

Customer did not leave a comment.

Lisa H. on

Rating:

Customer did not leave a comment.

james b. on

Rating:

it was an easy and great experience ,, Thank you

Jay S. on

Rating:

Customer did not leave a comment.

Linda L. on

Rating:

The 2 gentlemen that helped me were so friendly and helpful. Will definitely go there again. Erie hwy in Hamilton ohio.

Joseph C. on

Rating:

Customer did not leave a comment.

alva n. on

Rating:

Friendly staff and well maintained vehicles as well as the storage areas.

Nicole C. on

Rating:

Customer did not leave a comment.

Zachary T. on

Rating:

This is the second time that the door doesnt work properly on the trailer. Also, it smelled terrible inside for the second time. Lastly, when dropping it off the whole area was a cluster and I couldn't even pull in smoothly. People were great though. No personnel problems at all just a cluster of a location and I really have no other choices but the products are not at all 'average.'

Johnnie S. on

Rating:

Everything went perfect . No complaints at all

Rochelle M. on

Rating:

It's a problem trying to reach the actual store. We were trying to move in a torrential rain storm. I tried calling the local number, but it went to dispatch to inform them we needed another day. Was told they'd return my call.... Next day, we were stuck in the mud and sent 4 requests to the emergency service. Absolutely no reply. The local service is great and timely. My issue is with uhaul itself and not being able to reach the needed help due to the call center.

ROBERT B. on

Rating:

Was exactly what I needed

Amanda W. on

Rating:

The people and location were great, the Uhaul app and computer systems had some bugs though. Like the check-in through the app said they didn't have my truck and to go inside. And when I went to check out it was charging me a random amount twice as much as it should have been so they had to figure out a way around it. I like locations like this where it is just Uhaul rentals, not a gas station or auto body shop that will find time for you when they are done with what they are doing.

Martha Jean H. on

Rating:

Customer did not leave a comment.

Martha Jean H. on

Rating:

Customer did not leave a comment.

Martha Jean H. on

Rating:

Customer did not leave a comment.

Lisa J. on

Rating:

Customer did not leave a comment.

Andrea H. on

Rating:

Customer did not leave a comment.

Elizabeth R. on

Rating:

Customer did not leave a comment.

Chris A. on

Rating:

Customer did not leave a comment.

Aaron A. on

Rating:

Very easy process. I reserved a truck online. When I showed up, they got me set up and on my way very quickly. Return was even easier. I was given the option to just turn in my key and get a receipt emailed to me (which I did). The price was right at what I expected. I would definitely recommend this y-haul location.

randal g. on

Rating:

make your website easier to use and call people back when you tell them you will

Jordan A. on

Rating:

Customer did not leave a comment.

Tony C. on

Rating:

How about a reduced rate my next rental

dj s. on

Rating:

Customer did not leave a comment.

jared n. on

Rating:

Dont charge someone so much I had to pay almost $90 for 1 day

Randall L. on

Rating:

Computer system crashed problem seems to be with UHaul corporate and not the location.

Wilma K. on

Rating:

Make sure your equipment gets returned to a large store instead of a hole in the wall so there's no confusion on whether it got returned or not.

Edward S. on

Rating:

Nothing to do!!! Everything and everyone did their jobs and went smooth!! Thanks

Dustin W. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

I ordered and paid for moving pads and an appliance dolly. We picked up the truck at end of day so once we arrived at our destination we realized that the desired equipment was not included inside the truck. We were unable to move the appliances without the dolly.

kara r. on

Rating:

This location we had a lot of questions and also voiced our concern about the pick up location. They answered our questions about the billing and were extremely knowledgeable!

Peter W. on

Rating:

Customer did not leave a comment.

rosemary g. on

Rating:

Customer did not leave a comment.

Rick A. on

Rating:

Customer did not leave a comment.

Wilson B. on

Rating:

Customer did not leave a comment.

Ted P. on

Rating:

Customer did not leave a comment.

mike s. on

Rating:

I had an excellent experience

Donald O. on

Rating:

Customer did not leave a comment.

MICHEAL A. on

Rating:

I go there a lot. They are always great and easy to work with. If I recommend anything, it would be new computers. Almost every person that I work talks about how slow the computer is.

Antoine J. on

Rating:

Customer did not leave a comment.

Penny M. on

Rating:

Customer did not leave a comment.

Bill B. on

Rating:

Customer did not leave a comment.

doug m. on

Rating:

The staff was very helpful.

christopher H. on

Rating:

Customer did not leave a comment.

Paul N. on

Rating:

this location is the best I've ever seen.

Timothy E. on

Rating:

Customer did not leave a comment.

Robert D. on

Rating:

Dave was very helpful. I called the office on more than one occasion to ask some questions, since this was the first time I rented a trailer. He was very helpful, courteous, and even unhooked me when I returned the trailer (I have a bad back). I will have to rent again, when I move my mower to my son's home, so I will be using your service again. Thank you. Robert Denterlein

Dennis T. on

Rating:

The truck Is gresth

james l. on

Rating:

Stop rage unit was too small price was jacked up and there were blood stains in unit and mice

Jerry K. on

Rating:

Manager Rob went above and beyond to accommodate my needs - cannot express my thanks enough !

Yvonne N. on

Rating:

Excellent service.

Carter F. on

Rating:

A very nice group of people to work with.

Joshua M. on

Rating:

Customer did not leave a comment.

joyce e. on

Rating:

Customer did not leave a comment.

Jay R. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

Customer did not leave a comment.

rosalind w. on

Rating:

Customer did not leave a comment.

Phillip C. on

Rating:

Customer did not leave a comment.

MARY JO R. on

Rating:

Customer did not leave a comment.

Carl E. on

Rating:

Customer did not leave a comment.

Jeffrey O H. on

Rating:

Customer did not leave a comment.

vrnon t. on

Rating:

Customer did not leave a comment.

Joyce E. on

Rating:

Absolutely nothing!! Great prices! Great customer service! Quick in and out for my rental!!

steven b. on

Rating:

Robert at this is badly I give him debit card here told me don't take debit card for pickup truck but phone it was ok but win I arrived here I don't card I will be Not back

Wilma K. on

Rating:

Customer did not leave a comment.

lois d. on

Rating:

I was satisfied with service. Everyone was great.

khron p. on

Rating:

Make sure equipment is ready and fenders ain't ready to fly off as you go down the road and also all lights work

CHRIS B. on

Rating:

Customer did not leave a comment.

Christopher E. on

Rating:

Customer did not leave a comment.

marissa a. on

Rating:

Customer did not leave a comment.

Ronald G. on

Rating:

Customer did not leave a comment.

Crystal Z. on

Rating:

Always use this storage company, I absolutely loved it.

debroah j. on

Rating:

The man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.

David S. on

Rating:

Randy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.

Wendy S. on

Rating:

Love those guys. So helpful every time I rent a truck or van. Great storage too!

SARA O. on

Rating:

.

Elizabeth B. on

Rating:

Excellent facility and staff.

Amy H. on

Rating:

could definitely use some more counter help

DONALD R. on

Rating:

Rob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.

Donna C. on

Rating:

The manager at this location is very courteous and professional. I only left because I hated not having an elevator to the second floor. The building needs to be upgraded. Thank you