Customer Reviews for U-Haul Moving & Storage of Hamilton

4827 reviews

25 S Erie Blvd   Hamilton, OH 45011
(St Rt 4 & High St)

(513) 863-2744

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 863-2744

25 S Erie Blvd
Hamilton, OH 45011
(St Rt 4 & High St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Artrese P.  |  Overall Experience 
Rating:
5.0

He was super great with everything.

dottie b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stepheny H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH T.  |  Overall Experience 
Rating:
4.0

Great facilities. It was my first experience and the Hamilton staff members were awesome

Lee P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander I.  |  Overall Experience 
Rating:
1.0

They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.

bernie w.  |  Overall Experience 
Rating:
1.0

Horrible manager at the Hamilton Ohio location

JASON B.  |  Overall Experience 
Rating:
1.0

If I could leave zero stars, I would. The manager knows my concerns and doesn’t seem to care. This was by far the worst experience I’ve ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.

CHRISTY H.  |  First Impressions 
Rating:
5.0

Great experience

Kwashie K.  |  First Impressions 
Rating:
5.0

Five stars

ANGEL N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shawana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro F.  |  Overall Experience 
Rating:
4.0

Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.

ROBERT P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheryl n.  |  Overall Experience 
Rating:
1.0

I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.

Brett H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn L.  |  Overall Experience 
Rating:
1.0

The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another fees

Theresa S.  |  Overall Experience 
Rating:
5.0

Convenient

sheryl n.  |  First Impressions 
Rating:
4.0

All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.

Thomas B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN THOMAS S.  |  First Impressions 
Rating:
3.0

The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.

Brittany B.  |  Overall Experience 
Rating:
4.0

The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked well

Benjamin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shephan c.  |  Overall Experience 
Rating:
5.0

I appreciate all the help you provided in the last year.

ELIZABETH E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayson D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

phylis t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward K.  |  Overall Experience 
Rating:
4.0

This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.

luke h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary m.  |  Overall Experience 
Rating:
3.0

My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. Thanks!

Christy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl T.  |  Overall Experience 
Rating:
5.0

I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank you

janae j.  |  Overall Experience 
Rating:
5.0

Very efficient and helpful

jacquelyn c.  |  First Impressions 
Rating:
4.0

No issues at all

ryan j.  |  Overall Experience 
Rating:
1.0

First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truck

Deana G.  |  First Impressions 
Rating:
5.0

Been very helpful when I move in and out

Khadidatou D.  |  Overall Experience 
Rating:
5.0

Excellent service. Patient and courteous...thank you!!!

shirley w.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top