Customer did not leave a comment.Gary M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Hamilton
Hamilton, OH 45011
(St Rt 4 & High St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shari a. | First Impressions
Customer did not leave a comment.Artrese P. | Overall Experience
He was super great with everything.dottie b. | First Impressions
Customer did not leave a comment.Stepheny H. | First Impressions
Customer did not leave a comment.DEBORAH T. | Overall Experience
Great facilities. It was my first experience and the Hamilton staff members were awesomeLee P. | Overall Experience
Customer did not leave a comment.Alexander I. | Overall Experience
They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.bernie w. | Overall Experience
Horrible manager at the Hamilton Ohio locationJASON B. | Overall Experience
If I could leave zero stars, I would. The manager knows my concerns and doesn’t seem to care. This was by far the worst experience I’ve ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.CHRISTY H. | First Impressions
Great experienceKwashie K. | First Impressions
Five starsANGEL N. | Overall Experience
Customer did not leave a comment.Shawana C. | Overall Experience
Customer did not leave a comment.Alejandro F. | Overall Experience
Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.ROBERT P. | Overall Experience
Customer did not leave a comment.Kristin K. | First Impressions
Customer did not leave a comment.sheryl n. | Overall Experience
I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.Brett H. | First Impressions
Customer did not leave a comment.Jocelyn L. | Overall Experience
The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another feesTheresa S. | Overall Experience
Convenientsheryl n. | First Impressions
All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.Thomas B. | First Impressions
Customer did not leave a comment.James B. | Overall Experience
Customer did not leave a comment.KEVIN THOMAS S. | First Impressions
The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.Brittany B. | Overall Experience
The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked wellBenjamin M. | Overall Experience
Customer did not leave a comment.shephan c. | Overall Experience
I appreciate all the help you provided in the last year.ELIZABETH E. | Overall Experience
Customer did not leave a comment.Jayson D. | Overall Experience
Customer did not leave a comment.phylis t. | First Impressions
Customer did not leave a comment.Casey W. | Overall Experience
Customer did not leave a comment.Edward K. | Overall Experience
This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.luke h. | First Impressions
Customer did not leave a comment.Edward K. | First Impressions
Customer did not leave a comment.gary m. | Overall Experience
My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. Thanks!Christy S. | Overall Experience
Customer did not leave a comment.Karl T. | Overall Experience
I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank youjanae j. | Overall Experience
Very efficient and helpfuljacquelyn c. | First Impressions
No issues at allryan j. | Overall Experience
First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truckDeana G. | First Impressions
Been very helpful when I move in and outKhadidatou D. | Overall Experience
Excellent service. Patient and courteous...thank you!!!shirley w. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!