Customer Reviews for U-Haul Moving & Storage of Hamilton

5,119 reviews

25 S Erie Blvd   Hamilton, OH 45011
(St Rt 4 & High St)

(513) 863-2744

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 863-2744

25 S Erie Blvd
Hamilton, OH 45011
(St Rt 4 & High St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Carrie W. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

I'm very grateful U-Haul was able to get me in a truck on such short noticed. Especially since budget truck dropped the bucket and screwed my whole day up. Thanks for coming through. Definitely recommending

RANDOLPH S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

I had great experience with this location. A few days ago, I had tow hitch and wiring installed very quickly. Then today, I picked up motorcycle trailer. A guy who has been helping me with connected the trailer and it was just good. People are nice and seems to really care about customers and I think they gave me pleasant experience. Although there are closer uhaul near me, I would use this location from now on simply because people work here are great. Big thanks to the man who dealt with me and the man installed my hitch quickly and ladies who took care of return super quickly. Please give them raise. They work hard.

Akifumi S. 
Rating:
5.0

Very helpful and respectful help. Both on the pickup and return of equipment. Thank You.

LAWRENCE B. 
Rating:
5.0

Everything was fine for me. No problems.

MICHAEL D. 
Rating:
5.0

Great service and professional employees. Nice to experience that.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
4.0

Customer did not leave a comment.

Arnol E. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
2.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

After I paid almost $90 for two days of rental. I brought the van back 1 hour early with a full tank of gas. When I went in to drop the key off all I was told is “I will email you your receipt.” The next day I have two additional charges. I call to ask why. I was told those are normal charges. I told them if they were normal charges then they need to tell people up front those “normal” charges will be on your account the next day.

MACHELLE S. 
Rating:
5.0

Customer did not leave a comment.

BRIANA C. 
Rating:
4.0

Customer did not leave a comment.

Valerin L. 
Rating:
5.0

Pretty hard to beat the excellent staff and service.

LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

ZITA B. 
Rating:
5.0

Everything was as expected with no issues.

DAVID K. 
Rating:
5.0

Well i ordered a box dolly and they told me it was on the truck but when u got back to my house it wasnt on there so i had to go all the way back up there to get one.

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

Rolan W. 
Rating:
5.0

Employee was quick to help me park the trailer

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Very nice people, they did their job was very pleased

KENNETH P. 
Rating:
2.0

There is no light in our unit, which made it very difficult to see. I had to use my phone’s flashlight feature and direct it to the spots where items were being placed. I’ve never had a unit with no visibility before, and would not recommend or use this facility again because of that.

Patricia R.  |  Online Move In 
Rating:
3.0

Have less equipment sitting around everywhere. Put lights in storage units!!

David R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Nothing. The girl that helped was great

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

SHANNON C. 
Rating:
5.0

Customer did not leave a comment.

ARMAND T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
3.0

Customer did not leave a comment.

TIRZAH S. 
Rating:
5.0

Customer did not leave a comment.

ARMENTA M. 
Rating:
5.0

Customer did not leave a comment.

Romeo P. 
Rating:
5.0

The dolly wasn't in the truck but someone got it for me right away.

TONYA C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
3.0

Customer did not leave a comment.

Frank H. 
Rating:
4.0

Everything was excellent however the truck was not. There was something wrong with the truck we had. It sounded really bad and it was getting up to 3000rpm when there was no reason for it. It has a hard time shifting gears is what it sounded like.

Sabrina S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Great customer service by the 2 younger gentleman and young woman in the store.

MICHAEL M. 
Rating:
5.0

U Haul checkout on the web could be simplified just by asking one question - Do you require any other material, equipment or manpower for your job? If YES takes you to the current options. If NO takes you to check out. Not a good marketing ploy but easier for the customer.

Athula E. 
Rating:
1.0

The worst customer service in my life .. I will never use u haul again

ANITA O. 
Rating:
3.0

No issues

TED M. 
Rating:
1.0

Customer did not leave a comment.

kenneth d.  |  Overall Experience 
Rating:
4.0

check in customer at drop off and give final receipt instead of the next morning.

Nicholas V. 
Rating:
1.0

Customer did not leave a comment.

Vaughn P. 
Rating:
5.0

Easy and fast, great.

NORMAN G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

very efficient...helpful staff!

JASON C. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Everyone was great! Thank you

rikki P. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL L. 
Rating:
5.0

I don't know it was all very streamlined as usual. I rent fairly often and so I know the drill

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

ALBERT H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

All good

MATTHEW A. 
Rating:
5.0

Nothing completely satisfied

PATRICIA B. 
Rating:
5.0

People at the counter were cool, I'm dumb and she fixed everything I had messed up online in no time.

Joe R. 
Rating:
4.0

Customer did not leave a comment.

Carlos F. 
Rating:
5.0

Customer did not leave a comment.

NANCY W. 
Rating:
4.0

The only issue I had was with the return. I tried to log in to return the truck and submit the mileage and pictures of the gas and inside area. The system would not allow me to submit the pictures due to a system error. Then I had to try again. It appeared to work however, I was later charged a fee the next day. I would caution that your system needs to be maintained so that people can properly submit what is required. You cannot charge for a problem created by your system.

MICHELLE M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

The check out is a breeze.

THERESA R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
1.0

Well the general manager was very rude and so was the female sales associate. The manager called me after I called customer service to extend my truck rental and they were supposed to extend til the next Monday night and didn't. So the manager calls me and gets rude with me and cussed me and then he hung up on me. The customer service line was no help as I was on the line for 2 hours and talked to 3 different people. I finally asked for whoever was in charge and I was told to call the president of that location and did so. The President was very nice and helpful. I just wish everyone there was as nice as he was. I won't be renting from that location ever again. I do not recommend that location. I also heard from someone later that they had the same problem with the same manager. Personally I don't think a 19 year old has any business being a store manager especially with his temper. He should be demoted or fired after treating multiple people this way. The disrespect was too much. I'm a customer and don't deserve that kind of treatment after I spent every penny I had on the truck and the storage unit. Over $300 and I got treated horribly other than the president. I advise to not go to this store period.

Samantha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

I was late picking up the equipment for rental but with a simple phone call I was good to go and when arrived to pickup the truck and trailer it was ready to go and clean. Thank You.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

BRENDA V. 
Rating:
5.0

This location was given to me by a man from Harrison Ohio who tried 2 other lactation closer to his home with out any luck and Hamilton was able to get him in and he said they did a good job.

della H. 
Rating:
5.0

everything was great.

STEVEN H. 
Rating:
5.0

Very pressed by the service had an excellent experience even after a rough start.

DANNY B. 
Rating:
4.0

Make sure to ask the location of drop off

LATRINA W. 
Rating:
5.0

Customer did not leave a comment.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

marybeth P. 
Rating:
5.0

Nothing great location love Sunday dropoff

DENNIS C. 
Rating:
4.0

Quick checkout

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
1.0

You guys take any additional amount when wish to take cos they already have your credit/ debit card on file and with no fellow up explanation or reason

PHILEMON N. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
3.0

I am not happy with my overall experience with another location that I had a truck scheduled with and they didn't have the key in the lock box and was closed. After I drove 30 mins to pick it up

Skylair B. 
Rating:
5.0

Customer did not leave a comment.

SHAWNNA M. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
4.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
4.0

No improvements are needed. Location is good and staff are very helpful. Van was pretty clean and it was great for my 1,000 mile return trip.

MARTYN H. 
Rating:
4.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Rental was ready at time requested. Quick and easy checkout. Facility clean and staff friendly friendly and helpful.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

The truck was is terrible condition. I contested it from every angle. The brakes worked but made a weird sound a couple of times. The roof of the back was destroyed. You could see the damage from the inside. I made a point to have someone sticker the truck and it took a whole lot. But the pictures online looked brand new and didn't even have the same bumper in the pictures. My pack of Furniture covers was short a cover. I called to get It fixed was told I would be reimbursed but got transferred and was on hold for 20 minutes and no one answered even though the recording said around 3 minutes. Overall it was an ok experience but I would not say good.

TONI H. 
Rating:
1.0

The guy who rented me the uhaul was awesome but the dude that rang me through when I returned it was a punk. Charge me another 1.05 after me just explaining that I had over filled the truck. I would have paid that extra money on that mile if they would had reimbursed me for filling the truck tank all the way up.

RODNEY P. 
Rating:
5.0

Workers are very nice and professional

DONALD V. 
Rating:
5.0

It has been my experience. If l reserve it its ready when l get there. The service in all areas is top notch.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shari a.  |  First Impressions 
Rating:
5.0

He was super great with everything.

dottie b.  |  First Impressions 
No reviews have been submitted for this location.

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