Customer Reviews for U-Haul Moving & Storage of Hamilton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hamilton
cindy B. on
More instruction: when I returned the vehicle after hours, I couldn’t find the key pad to enter my code to open the gate. Then, when I left the vehicle parked behind the gate and I exited with my own vehicle, I signed in online to return my rental. At that point I found out I needed to take pictures of the gas odometer and location of the vehicle. It was too late as I had already left the vehicle behind the gate. Instructions on these items would have bettered my experience. As well, letting me know the engine turns off when you break and stop, and how to open the tailgate would have been helpful.
Dennis G. on
Brenda, Aidan, and Phil were very welcoming and professional. They made they whole experience even better. Thankyou !!
Ron W. on
The worker was there when I was there but he said he was closed
Jagdeep S. on
I was charged for having a dolly even though there wasn't brought up while I was paying for options. Then they charged for me not returning said dolly but I had no idea I was charged initially and I never got a dolly in the first place. Then I emailed customer service to lodge my complaint about paying a fine for the missing dolly and no one replied back. I blame the gentlemen that was working there this past Sundsy Oct 13th as he was out of it or hungover or something. The other fellow there was great though and seemed to realize his co worker was not all there.
Scott P. on
My 3:30pm reservation was for a truck and 2 furniture dollies. I had to pick up 3 pieces of furniture from uhaul storage, then pick up 2 more at a furniture store that is on the way to my apartment where I would drop all 5. About a 2 hour job, depending on traffic. Several hours before my reservation, I received a call from a uhaul rep who told me that the truck I rented was not returned, and switched me to a cargo van. Upon arrival I found out that the cargo van was not a cube van, it was just a regular soccer mom van with the back seats removed. Can't move my furniture with that. Nearest location with a suitable truck was a few miles away. When I picked up the truck there was only 1 furniture dolly, and no second folly was available. I didn't get out of the second uhaul location until around 4:15. Drove to the furniture store first, backtracked to my storage at the first uhaul location, then back last the now closed furniture store to my apartment where I unloaded with only one dolly. A 2 hour job became a 4 hour job, and the second location's lights were out when I returned the truck at about 7:50 pm. They were supposed to be open until 8:00, but had decided to close early. Thankfully one of the employees hadn't left yet and was able to open the security gate do i could get my car out. When I received my email bill the next day, they charged me for the 2 dollies that I reserved instead of the 1 that I received, and there was about $35 in mileage from all the backtracking. It should have been closer to $20 in mileage. I called uhaul to have the charge for the second dolly removed, and uhaul agreed to discount the mileage for the distance between the two uhaul locations. Staff was friendly and polite, but service is somewhat lacking. And I am definitely going to check my credit card statement to see I'm still being charged for that second dolly. when I returned the truck, because thronged decided to close a few minuSo I had to drive back to the other uhaul to empty out my storage, then to prior custoer had not returned
Robert T. on
Driveway needs to be bigger. Very friendly and helpful staff.
dave C. on
great customer service, vehicle was impeccable!!! Great job uhaul!! best rental experience ever!!!
brian M. on
Just a disaster. Took over an hour to get the truck. The staff was so frustrated with the computers. People were walking away from purchases because it was taking so long. Staff indicated that it wasn't their fault and that head office was to blame. I gather there was some sort of computer update going on. Also, I had booked a reservation for 2 days and when I arrived I was told that I only had 1 day available to me. Furthermore the price that I paid per km was higher than I was quoted on the phone. Moving is rarely a pleasant experience and the wasted time, inaccuracy of the reservations and overall ineptitude compounded the frustration of the day. I would like to dispute my payment and hope that head office will waive my payment on my Visa. Awful, just awful experience.
nancy s. on
Facilities were very clean and adequate. Customer service on the other hand was very poor. Had dealings with Brenda Cayuga and she was very rude and unprofessional.
Leo G. on
I reserved my rental online, registered and checked all the boxes so I could have a fast easy pickup. When I got to the rental place I had to go through the whole process again. What a waste of my time!
TYLER S. on
i returned the trailer one FULL DAY early and did I get a credit on my card.....NO!!! considering i did not get compensated for having to drive over 2 1/2 hrs in total to get a trailer that I booked FIVE mins from my house was bad enough, then UHAUL doesn't even refund me for returning it a day early!! i will NEVER recommend UHAUL to anyone!!!! What a RIP OFF
Daniel P. on
Initally i went to the upper Wellington location and was not served well. There was a long lineup and the person at the desk seemed overwhelmed. I had to cancel my reservation and make a new one at the final location. This was inconvient for me but was the best option on such short notice. I'm glad that everything worked out in the end
debbie b. on
All was acceptable. I did wait for service upon return but once served all was well. Thank you.
Margaret k. on
Staff was very helpful and courteous, I had no problems in my dealings with u-haul and would certainly use them again.
christine c. on
Upper Ottawa & Rymal location is the best facility I’ve had the pleasure to use. Easy access. Clean. Staff friendly and helpful.
Wayne D. on
Worked for me for what I needed
ryan d. on
The floors in the storage facility are very rough. The elevator is small and slow. Parking makes it difficult to access the card reader and gate.
Cathrine W. on
The staff were friendly and helpful. The facility was very clean and secure.
Mauricio I. on
All my expectations were met.
Drew A. on
Thank you.. it was an awesome experience and I will definitely use U-Haul again if the need arises.
christine c. on
Staff helpful and pleasant. Locker clean. Would recommend speaking directly to staff at location rather than going through U Haul corporate for more accurate and personal service.
Mel O. on
excellent staff and always were available to help whenever needed. facilities were well maintained and well lighted in the evening hours. We will always use U Haul for any of our storage or moving
veenece m. on
Always willing to help with any concerns or questions you have .
carol g. on
Excellent customer service thank you.
David C. on
Awesome
JIM B. on
Reasonably Secure , why have 24 hour access and no light inside My door was froze shut a couple times with a foot of snow in front Snow melted, soaked all my box’s Shovel snow away from exit swipe
PAUL J. on
Over the years I did experience some problems with dampness, but these conditions improved.
haris b. on
Loved the atmosphere and everything about it. But buying a uhaul lock was the only down side experience. Other than that amazing staff.
Rachel B. on
Vacated my storage locker then received a bill the following month.
bruce m. on
Had no problems, staff was helpful
OEUN L. on
Great staff and service.
lisa c. on
fantastic service!
alyssa u. on
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malu a. on
no comment the services was good!
Gordon S. on
Does the insurance cover pests? nope. $1400 sofa....destroyed. $1100 loveseat....destroyed $1200 mattress...destroyed $900 refridgerator....destroyed Mouse pee and poop destroyed everything thanks
Alicia D. on
Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!
simone s. on
The entire time I use the storage I had problem , I ask for 24hr access was told I have it but the agent forgot to activate the service, no customer service
dayle b. on
A3esome service
dan w. on
No brantford ON facility
marianne m. on
Very nice people
jeff g. on
The truck was dirty. I swept it out before moving my stuff and twice afterwards. There was a warning label inside the box that a $25 cleaning fee would apply if it wasn’t swept out... not impressed.
john s. on
I found the staff to be very polite and helpful at all times. The locker was clean and easily accessible. If I ever need to use this facility again I will.
Katrina W. on
I really enjoyed this storage facility the staff are always friendly
donna l. on
Awesome customer service
Joanne M. on
Mice ate their way into some of our boxes and ruined a lot of items.
Adrian F. on
The facility was well maintained and clean..the staff almost useless, management always grumpy. Convenient place, just don't ask staff anything.. they won't help.
cassandra b. on
I use uhaul always for moving and storage etc.
TONY R. on
Gentelmen that I talked to on the phone, and then ended up coming in person so he could show what unit looked was a great help nicest person I talked to get a quick quote on the phone very inviting.
MICHELLE P. on
Thank u
MICHEL R. on
Very good and helpful staff.
mohammed a. on
2 tvs were stolen from the storage☹
sylvia l. on
Great service!!
shaun m. on
friendly and organised
Suzanne B. on
The only disappointment was that I did not get a credit back when not using the facility for the full time I paid for. I had to move my stuff 20 days before the end of the second month.
robert r. on
Brenda, Victor, Phil and all staff are consistently safe, courteous, kind and professional. This is the service all U-Haul employees can be measured by, as they are true assets to your company.
Chris R. on
Great
Halyna B. on
Very clean and secure facility. Will recommend to friends and family!
george g. on
fantastic service
raymond b. on
Well maintained facility with good access and clean, dry storage area.
kathleen r. on
Thank you for looking after my belongings. If I ever need to have a storage unit again I will certainly choose U-Haul. I highly recommend your storage units. Thank you again. Sincerely Kathy