Customer Reviews for U-Haul Moving & Storage of Hamilton

3,254 reviews

1070-1088 Rymal Rd E   Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

(905) 575-4202

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(905) 575-4202

1070-1088 Rymal Rd E
Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No impressed at all there was no parking to leave my car I had to park in a Harvey’s parking lot on the opposite corner of the major street and the vehicle was covered in ice and snow no one cleaned it off before hand

DAVID A 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
4.0

one person trying to do the job of two people..i have no fault with the lone employee as he is busy.

WOODROW G 
Rating:
5.0

Customer did not leave a comment.

SERGII K 
Rating:
3.0

Drop off should not be on same location

SAMWEL N 
Rating:
5.0

Excellent front desk people, very efficent.

LUIGI P 
Rating:
5.0

Customer did not leave a comment.

Augusto N 
Rating:
5.0

Awsome

HARRY M 
Rating:
5.0

Customer did not leave a comment.

PEZHMAN A 
Rating:
3.0

Staff were friendly enough towards me but the owner or manager lady was rude too her employees

JOESIPH D  |  Overall Experience 
Rating:
5.0

Satisfied customer

AWSAM M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD A 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W 
Rating:
4.0

Customer did not leave a comment.

DANIEL R 
Rating:
5.0

Customer did not leave a comment.

ANTONIO A 
Rating:
5.0

Customer did not leave a comment.

Maria H  |  Overall Experience 
Rating:
5.0

From booking to returning the experience was simple, straightforward, and professional.

Michael S 
Rating:
5.0

Customer did not leave a comment.

JASON M 
Rating:
4.0

Customer did not leave a comment.

john h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

wayne m  |  Overall Experience 
Rating:
5.0

Friendly, helpful and reliable

DOUGLAS G  |  Overall Experience 
Rating:
5.0

Vehicles rear right tire requires air (warning light was on).

Iain C 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD S 
Rating:
2.0

I booked a storage unit when I booked the truck. When I arrived, I was told that there was no storage unit available. I expressed concern as this was my moving day. The U-Haul attendant told me “well, there’s nothing I can do about it!” She then blamed the American call centre for the problem. I was left scrambling to find a unit for my possessions. The truck was fine

DAVID S 
Rating:
4.0

Customer did not leave a comment.

Carol S 
Rating:
5.0

Brenda was very helpful.

ANDREW C 
Rating:
1.0

The girl on the desk was very rude and races and disrespectful.

MOHAMMED A 
Rating:
2.0

Get someone who can explain the whole process without last minute surprises.

JOSEPH R 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
5.0

Nothing

DAVID E 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C 
Rating:
5.0

Just keep on doing what your doing. The individual who checked me In was very pleasant.

JONATHAN C 
Rating:
5.0

Abraham was most helpful. Very pleasant. Thanks again.

DAVE E  |  First Impressions 
Rating:
5.0

People were friendly and helpful. Truck was ready and clean. The hours were great.

tim g 
Rating:
5.0

Add a senior discount

Lloyd D 
Rating:
5.0

Customer did not leave a comment.

SAMSON S 
Rating:
5.0

Great service friendly staff

JANICE D 
Rating:
5.0

Customer did not leave a comment.

HARVINDER J 
Rating:
5.0

Customer did not leave a comment.

roberto c  |  First Impressions 
Rating:
5.0

Nice people

MARK D 
Rating:
5.0

Customer did not leave a comment.

ALEDIN C 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C 
Rating:
5.0

Customer did not leave a comment.

DONALD L 
Rating:
4.0

Customer did not leave a comment.

Tim K  |  Overall Experience 
Rating:
5.0

As I am a senior they were very kind and explained everything…. Very patient and respectful!!!!

Norma D  |  Overall Experience 
Rating:
5.0

Install back up cameras for the trucks.

EMIL J 
Rating:
2.0

After prebooking a 10 foot cube truck upon arrival I was given keys to the truck, I drove a couple of kms and had to turn around as the front alignment was pulling bad, I was driving this on the 401 hyway and this was not Road worthy. With mins left before closing I was given a bigger truck 15 foot as a last resort. This truck was not what I required and used much more fuel for the trip. Originally I was wanting a one way rental but had to settle on a return rental and the wrong size truck. Upon return .... twice now with different vehicles from this location I filled the rentals back to where the level was when I picked them up and twice now I have had extra fuel charges added to my bill on top of having to drive an empty truck back 300km plus from Kingston area. No one contacted me prior to the rental so I was forced due to time constraints to take what they had, not really sure why I had to pre-book when nothing was how I wanted. I will be looking for an alternative company in the future.

Rick B 
Rating:
5.0

Customer did not leave a comment.

OSCAR A 
Rating:
5.0

Customer did not leave a comment.

GARY T 
Rating:
5.0

Great service. Thank you for everything Brenda!

Jamie P  |  Overall Experience 
Rating:
1.0

Very disappointed to have rented a U-Haul from here. I got an approximately quote for about $90. I was expecting to maybe pay up to $115-$120 because sometimes it can go over how very disappointed to see that they charge me $201 not only that when I got this truck, it had a 7/8 tank full and I returned the car with the exact same amount full in there And they still charged me $25 extra. I would definitely recommend looking elsewhere if you’re looking to rent a truck like Home Depot or any local truck rentals these places are such scams no wonder why they have such a bad reputation and bad history and not only that when you call them and speak to them on the phone, they’re absolutely rude and have no customer service skills, their customer service lady named Brenda or whatever her name was definitely needs a crash course on how to speak to people your team need to do better…. If you’re gonna avoid this place by all means avoid it.

MUKTADIR A 
Rating:
3.0

Prices are expensive.

SARTEEB H 
Rating:
2.0

I had placed my order online that included 2 dollies and 1 furniture trolly. When I went to pick up the truck-there was only 1 dolly in the back. When I inquired where the other two pieces I had rented were this is the answer I was given. "Whatever is back there is what you get". They said that they have not seen a furniture dolly in 6 months. They have nothing there. I stated I was moving into a condo and needed that to move the heavier pieces. No attempt to even see what else could be done. So now I have a truck and 1 dolly and must take it as I have arranged to move that day. If I had been told when the order was confirmed the Thursday before Saturday November 09th those items would not be with the truck-I would have cancelled my order. I believe I should be compensated for the inconvenience and the extra cost of me scrambling to get my pieces into my new home.

Jennifer H 
Rating:
5.0

Customer did not leave a comment.

FRANK M 
Rating:
3.0

Customer did not leave a comment.

Debbie D 
Rating:
5.0

I had a wonderful experience and will recommend U-Haul to all my friends. Great job!!!

Loretta F  |  Overall Experience 
Rating:
3.0

All my items had rat feces on them

tresea h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Uduakobong P  |  Overall Experience 
Rating:
5.0

This was a near-perfect experience. Getting the vehicle was quick and easy. Dropping it off was even easier. These guys are super efficient.

JASON D 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Customer did not leave a comment.

Zaid Z 
Rating:
3.0

Cube van floor was really dirty . There was a greasy oil film on the floor which caused stains on my furniture. The movers never noticed. I would have appreciated a discount especially since I’m renting from Uhaul quite frequently.

JOSEPH O 
Rating:
4.0

Motorcycle trailer had 3/4 gravel left in bottom from previous user

JAMES R 
Rating:
5.0

I had the locker for 18 months and the last month the payment had just gone through, they were kind enough to reverse the monthly payment since it hadn’t even been 24 hours. No critters which was awesome, definitely use them again if I need to 😊

Robyn V  |  Overall Experience 
Rating:
4.0

staff was chill and helpful

Cheyenne M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marybelle M 
Rating:
5.0

Customer did not leave a comment.

VINCENT G 
Rating:
4.0

Allow us the option to return to different location. Female at desk was rather rude when I asked the question of different drop off location, their response came quick and sharp NO IT HAS TO COME BACK HERE!

VIRGINIA A 
Rating:
5.0

Very friendly, courteous and helpful.

STEVEN K 
Rating:
4.0

Customer did not leave a comment.

alexander h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
1.0

Your main office area is filthy The truck was not cleaned and the attendant acknowledged that and didn’t seem to care There was an issue with the ignition that would intermittently lock up and not allow key turn over No pride of service or cleanliness at all at this location

marianna d 
Rating:
5.0

Customer did not leave a comment.

STEVEN J 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

Customer did not leave a comment.

JORDAN A 
Rating:
4.0

Customer did not leave a comment.

PETER B 
Rating:
5.0

Everthing was very good , vehicle & service , ,attendants were very good .

ROBERT H 
Rating:
5.0

Customer did not leave a comment.

jerome s  |  Overall Experience 
Rating:
5.0

The best place to rent a truck or a trailer with the best price and and really clean truck I will love to always deal with them it was my first time and I believe it’s gonna be my the always place to deal with

MOHAMAD T 
Rating:
5.0

Customer did not leave a comment.

harvey c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lovepreet S 
Rating:
5.0

Excellent service.

BRIAN N 
Rating:
5.0

Staff was great. Easy pick up and drop off. Zero waiting!!

STANLEY P 
Rating:
1.0

Don't say that two dollys have been booked but then only one is available (which also came with an extra charge because the availableone is an appliance dolly and not the requested utility dolly), and then send the customer to pickup a dolly from another location which closes by the time the customer arrives, AND THEN charge the customer for the second dolly anyways, AND THEN leave the customer to call customer support afterwards because the customer was charged extra $16 for the dolly that they didn't rent out and then were threatened the whole cost of the missing appliance dolly.

KIRILL S 
Rating:
5.0

Very nice people work there

Mark D 
Rating:
5.0

Customer did not leave a comment.

Amy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARSH U 
Rating:
3.0

The price for kilometres travelled was more than i expected. If you were to reduce the rate for distance I would use U-Haul more than so would most of the people I know.

NICHOLAS M 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM A 
Rating:
4.0

Customer did not leave a comment.

Denise T 
Rating:
2.0

Manager is on the rough side.

maurice s  |  Overall Experience 
Rating:
1.0

My locker contained all of 3 furniture items and somehow a ton of leaves, a spoon and other garbage type items ended up inside my locker. I was the last one at the end of the hall and there was an opening leading to my locker. The car seats I had in there were covered in dirt. Not dust.. dirt.

Natalie D  |  Overall Experience 
Rating:
5.0

Truck was kind of sluggish but did the trick.

SANDRA G 
Rating:
5.0

Thank you very much!

ALEXANDRE B 
Rating:
5.0

Customer did not leave a comment.

mike c 
Rating:
5.0

I can't think of anything just keep doing what your doing.

EDWARD W 
Rating:
5.0

Customer did not leave a comment.

Lori L  |  First Impressions 
Rating:
4.0

There was no Hand Truck inside the truck.

ABDUL N 
Rating:
5.0

Always friendly and courteous staff to help when needed. Easy access to location and to storage unit.

David B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brenda r  |  Overall Experience 
Rating:
3.0

No parking at this location is major problem.

AHAD A 
Rating:
5.0

Customer did not leave a comment.

NIKET U 
Rating:
3.0

the facility and self was fine and hours we’re great. I found the staff very unprofessional and not very courteous

kate s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P 
Rating:
5.0

The staff and facilities were top notch. We not only used their storage facility but vehicle rental as well. The staff were accommodating and professional.

SCOTTFRANCISYOSH O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY F 
Rating:
4.0

Customer did not leave a comment.

Howard H 
Rating:
5.0

Great service

SHARON C 
Rating:
5.0

I was a first time pick up truck driver and it was an awesome experience! I won’t hesitate to reach out to you in the future.

LAURA L 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P 
Rating:
5.0

Customer did not leave a comment.

ERNEST Y 
Rating:
4.0

Customer did not leave a comment.

KENNETH B 
Rating:
5.0

التعامل والمكان رائع

WISAM A 
Rating:
2.0

You guys called me an hour before pickup time and told me you didn't have my trailer...nice work

DOUGLAS B 
Rating:
2.0

There is no parking available at this location. You literally have to park two blocks away (at a Harvery's restaurant, and risk the chance of being ticketed). Both the morning and afternoon staff were LESS than friendly! I was not told where my rental was located so I had to walk around the whole location to find it. Years ago, I had very pleasant experiences with Uhaul on Upper Wellington. I wont be back coming back to Uhaul. Rental vehicle competition is fierce. I will chose a different rental agency next time.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
1.0

Much RAT feces in unit

Gary C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH S 
Rating:
4.0

Customer did not leave a comment.

TODD M 
Rating:
5.0

Very courteous staff and helpful…

MUHAMMAD K 
Rating:
5.0

Customer did not leave a comment.

PAUL C 
Rating:
5.0

Customer did not leave a comment.

VINCENT G 
Rating:
5.0

Very helpful and knowledgeable staff member

John M  |  First Impressions 
Rating:
3.0

Had a water leak issue from the start and never got resolved, some things got damaged

Brian D  |  Overall Experience 
Rating:
1.0

I am writing to formally express my dissatisfaction with the service I received on Saturday, August 10th, 2024, at approximately 9:50 AM, at your 1088 Rymal Rd E Hamilton location. I am a frequent customer at this location and regularly rent a truck for an hour to complete garbage runs. Upon my arrival, I was greeted in a very unprofessional and discourteous manner by an employee named Brenda. Her demeanor suggested a clear lack of respect, which I believe was an instance of racial profiling. Brenda informed me that there were no available rental units and directed me to a different location, which I found to be inaccurate and misleading. Furthermore, I immediately went to my car and booked a reservation online for that exact time I had asked for myself. I went back into the store, which Brenda then refused to honor my rental reservation, claiming that my reservation had "kicked someone’s rental out," a statement that is both baseless and incorrect. This treatment is unacceptable and not reflective of the standards I expect from your company. Recognizing the need for a more professional interaction, I requested assistance from another male employee. Thankfully, he was very helpful and was able to accommodate my rental needs, showing the level of service I usually expect from your company. When I came back and dropped off the rental truck I had asked Brenda for her name again, which then she falsely identified herself as “Karen.” As I was leaving the property, I noticed Brenda was outside looking at me and laughing out loud, which further heightened my concern about the way I was being treated. I urge you to review the security footage from this time to verify my complaint. I believe this situation warrants your immediate attention, as it reflects poorly on your organization and can dissuade customers from using your services in the future. I request that appropriate action be taken to ensure that incidents like this do not occur again. I look forward to your prompt response and a resolution to this matter. Sandra B

SANDRA B 
Rating:
4.0

Doesn't have enough parking spot for customers.

MASOUD T 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

The inside windshield was dirty and a strong odor inside the van

DEBR M 
Rating:
5.0

Staff were super friendly and understanding when there was a payment issue. My only complaint is the general call centre which confused my name and contact details with that of my sisters so she was getting all the information and calls.

SCOTTFRANCISYOSH O  |  First Impressions 
Rating:
3.0

The personnel was very helpful and accommodating, the return process was smooth and easy.

AYMAN S 
Rating:
5.0

They were extremely helpful and nice. They helped me out a lot as well. Definitely recommend this location.

Jabbar M  |  Overall Experience 
Rating:
5.0

Nice van. Everything was perfect as usual! Great staff!

Brian N 
Rating:
1.0

The manager of this location, Brenda Cayuga, is a nightmare. When I originally booked my storage unit I was accidentally given one that was already being rented. The staff member immediately gave me a second unit but neglected to cancel the first unit from my account. It took me 4 months to get this error corrected. I constantly phoned the office and no one ever picks up the phone. I emailed Brenda Cayuga several times and she never answered. I received threatening letters in the mail regarding my lack of payment for the storage unit I never had. Family members who I had to give as references also received threatening letters in the mail for a storage unit I never had. Finally I contacted the head office of U-Haul in the United States and spoke to an amazing customer service representative who helped me correct this. If you check the reviews for this U-Haul location on Rymel Rd in Hamilton Ontario everyone complains about the manager. Obviously nothing has ever been done about her so these comments are probably a waste of my time.

Marion T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loreen b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

omar a  |  First Impressions 
Rating:
5.0

The young gentleman was very accommodating to or need. He went above and beyond his job. Kudos to him.

Tim K  |  First Impressions 
Rating:
5.0

Very very friendly and knowledgeable staff

Marie S  |  First Impressions 
Rating:
5.0

Everyone was helpful and professional. The unit was clean and stayed dry. 100 percent would recommend this location to people. Thanks guys.

Matthew R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna s  |  First Impressions 
Rating:
5.0

On-site employee was cheerful and very helpful. At the time the location was busy however he was able to multitask and service was not compromised.

jerome s  |  First Impressions 
Rating:
5.0

Great

roberto l  |  First Impressions 
Rating:
5.0

No hassle friendly and quick

gary p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W  |  First Impressions 
Rating:
5.0

The staff is helpful and courteous. They are all very friendly. Move in was quick and easy. Thanks everyone.

Matthew R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIMLA D  |  First Impressions 
Rating:
2.0

The staff was nice enough but It was quite a runaround to find where my unit was based on the very vague directions I was given. I noticed some rodent traps when I first entered the indoor units and as I was moving in my belongings I watched a rodent run from one unit, across the hall, and into another. It was highly concerning and I'm second guessing storing my things here given the price after I saw that.

Rebecca C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas C  |  Overall Experience 
Rating:
1.0

When I checked in the lady that greeted me was incredibly rude. The GPS to this location shows the entry on Rymal, so by the time I found the office I felt lost which she seemed to think was worth making me feel stupid. The gentleman that showed me where my locker was seemed really nice, but the woman that greeted me was my first impression and it sucked. It felt like she knows she can't be fired and therefore is entitled to behave how she wishes. I suggest using that energy to clean the dumpy and cluttered office. As for my locker. There is no overhead cover at the exterior door, so rain, snow, sleet you are outside with your car doors open and all of your stuff getting damaged. The doors to the locker building have NO LOCKS and anybody can walk in at any time. The fence to enter the premises is low and has no safety features, not to mention there are gate that are open for pedestrians so anybody can enter the lockers rooms. The lockers themselves are flimsy and made from the cheapest corrugated metal and there is no lighting at all. The metal is so thin that if you lean on the wall, anything stacked on the other side will topple. My wall moved easily about 6" meaning I could not stack belongings against it. I promise you I did not feel safe leaving my belongings there. Heck, I didn't even feel safe there as a person! This is one of the reasons I left but the MAIN REASON is RATS. Really wish I had read the online reviews more in depth prior to renting so I could have seen the pictures and reviews about rats... however I trusted Uhaul because of their name recognition. I feel so stupid for renting a locker across from the city dump but I truly thought that Uhaul would have updated facilities to ensure rodents are not a concern. Instead they are incredibly out of date and dingy. The building smell so strongly of deodorizer but all it does is make it smell like the rodents are wearing perfume. I am confident I stepped in feces while in my unit but can't be sure since there are NO LIGHTS. Well played offering a free lock if somebody checks in online prior to arrival. If I hadn't already checked in and paid, I would have not stayed at all. I feel mislead by Uhaul. I expected that with how infamous their branding is that I would be getting quality rental space. Instead I am out an entire months rent despite only staying for 3 days in a ghetto locker plus paying for a new locker elsewhere. I ended up renting at Green Storage instead which is state of the art, has the nicest customer service, has indoor loading, is incredibly safe /secure, and is IMMACULATE! I rented a larger locker for the exact same price. They also prorate so they aren't ripping off their customers. Also, when I moved out there was a contractor working in part of my building. It was so uncomfortable being around him, throwing things towards the bin angrily (and missing and getting angrier) and basically acting like he is the Hulk. The notes say to contact the facility with feedback before leaving this review but I don't even feel comfortable speaking to the manager about this because she seems the type that would be confrontational and I don't see any of these feedback notes being cared about anyway.

Shaylah L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kris P  |  Overall Experience 
Rating:
2.0

one of the two units I reserved over the phone had an auction lock on it and so my valueble time was wasted on sorting that out with your uninformed employees

Heather W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick G  |  Overall Experience 
Rating:
4.0

The only issue was they didn’t have the correct reservation. Which certainly isn’t the employees who work at the storage facilities fault. U-Haul is notorious for this. But they solve the problem by giving me two smaller units.

Alexis F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brock B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

julio G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antonio a  |  Overall Experience 
Rating:
4.0

The rating is due to the excellence staff and how they problem solved. But when I arrived there was no Internet and had to wait quite a while for them to access my booking. I don’t understand why you don’t have things backed up on paper or accessible when there’s no Internet. And secondly the unit that I rented was not actually available. So they had to problem solve to make sure I actually had space to store my stuff U-Haul also didn’t have the truck that I rented at the location that I rented it at. U-Haul really needs to get its act together. And not the employees who work in the offices but the head office

Alexis F  |  First Impressions 
Rating:
1.0

If my name and unit number are not revealed to this store Manager, I will say that she is rude and unprofessional and disrespectful. I think that the final staw- aside from the ongoing financial strain- for me to finally move my staff out was the incessant emails about updating my address (why? My bill was paid every month for 3 years) but really it was the woman Cayuaga. She is a monster.

WILLIAMMARK B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis M  |  First Impressions 
Rating:
2.0

Overall the staff could just run the place better. 1 question I said no to because it really should have been 2 questions. Clean? Yeah clean enough, but well maintained? Not so much in my opinion. Many times when trying to access my unit the sliding doors closest to it were locked and i had to go around and get a staff member to unlock it. Most recently the exit gate near my indoor locker has been blocked off with pylons for some reason and many uhaul vehicles were left parked in the area, so i had to reverse my vehicle down the aisle so that i could get back out through the entrance. Im not a fan of the regular aggressive almost monthly price increases, it was getting too expensive and not worth it. When i was first looking at getting a locker, the staff told me i could reserve one for the night while i discussed it with my wife, then the next day when i went to sign up it had been sold to someone else and i was told they cant hold them, so i lost the locker i supposedly had reserved. A little more tlc from the staff could make the difference between mediocre and great. Oh and one more thing... all the little sharp screws sticking out of the wall of the storage locker might be a safety concern to think about.

Stephen M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rey t  |  Overall Experience 
Rating:
5.0

Rates are revised after the Contract signed.

naveed a  |  Overall Experience 
Rating:
2.0

Unable to pay via credit card without calling each month. Very frustrating. Also, this location charged me a late fee even though I had moved out a week earlier and they confirmed. Staff were never around when I was there and needed help.

Kale B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tyler B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shakiel w  |  Overall Experience 
Rating:
4.0

Only problem I have was it’s cost. Very expensive for the smallest locker you have! 129$ that’s just crazy, I could have got it cheaper elsewhere. Maybe price match should be an option Over all very nice service, the young lad who helped me was very charming and helpful

Margaret B  |  Overall Experience 
Rating:
4.0

It was good for what I had in storage even though it was for 2 months

Paul n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun Y  |  Online Move In 
Rating:
3.0

Staff and facility was good; however, the 7' x 10' x 8' Interior 2nd floor storage locker reserved 2 weeks prior to move in date was not available (over booked facility?) Forced to rent larger more expensive 10' x 15' x 8' outdoor unit that I didn't want? Poor on-line reservation system.

Scott R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chetney M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brenda r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bruce d  |  Overall Experience 
Rating:
5.0

We were very satisfied with the service provided and would definitely recommend this U-haul location to family and friends.

emanuel v  |  Overall Experience 
Rating:
5.0

Staff was very nice. Everything was easy.

tram a  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria H  |  Overall Experience 
Rating:
5.0

We were told that the storage was 5x12 it was not we measured it and it was 4ft 5 inches x 11ft 3.5 inches this is false onformation and we are not in getting for what we were told. We were not happy about this.

marisa m  |  First Impressions 
Rating:
4.0

I never give an excellent rating, I was quite pleased.

Peter A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gurbhinder K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherine N  |  Overall Experience 
Rating:
4.0

everything has gone well, no complaints

Peter A  |  Overall Experience 
Rating:
2.0

I felt my belongings were safe while in storage at this location. A few concerns I did have though: - When initially occupying the unit, I was charged for a lock I never took. Staff had promised to refund me for the unused lock, but task was never completed. - Office smells of cigarette smoke.

Reuven B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tennesha O  |  First Impressions 
Rating:
1.0

I asked for a bigger unit 3 times now. They did not even look. These guys were so lazy not even check around town for me. Not even go online and check with your one 800 number search stuff. Very disappointed. I've been using U-Haul for a very very long time. That will be coming to an end. I am storage stuff at units all over the place. This location and the last occasion no help.....

Timothy L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bob s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juvy b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JonRyan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen N  |  Overall Experience 
Rating:
3.0

I received an email stating my rent was going up by around $50. That's quite a jump and part of the reason for leaving. I was left on hold a few times for around 20 minutes each time and ended up having to hang up and call back. But they did assist me with my issues when I did finally get to talk to them. Perhaps a phone system that reminds that there's a phone call still on hold would be beneficial. Thanks for everything though and I would still recommend you.

Dawn F  |  Overall Experience 
Rating:
3.0

not sure how i rate u guys yet. u sent me this review. i still have a locker there but come to find out its not in my name lol. someone was looking in to it almost 2 weeks ago still nothing....please call me. sherri 3653366925

Lauren Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estrada c  |  Overall Experience 
Rating:
5.0

Staff made my experience of moving items into storage very pleasant. I would like to compliment them on their efficiency and pleasant demener during my time there. I would recommend this facility to anyone I know. Thank you for the opportunity to express my gratitude.

michael g  |  First Impressions 
Rating:
5.0

Was exactly what I needed for a time.

Sherry N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA W  |  Overall Experience 
Rating:
1.0

The staff at the Hamilton location, Upper Ottawa and Rymal road are extremely rude and disrespectful of there customers. They make promises to their customers that they have no intention of honouring. When the staff is confronted on the promises they made, they tell the customers that it’s not their problem and if you don’t like it you can “ GET OUT”. That is what I was told and then threatened to have the police called. I will never use that uhaul location ever again and will tell everyone that I can. That location needs a new owner and new staff. Uhaul is a disgrace, money hungry and do not care about their customers.

Beverly B  |  Overall Experience 
Rating:
3.0

The door needs repair or replacement. The unit was not fully secure due to gaps in the door.

Nicole B  |  Overall Experience 
Rating:
5.0

Ok

Wayne E  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark M  |