Customer Reviews for U-Haul Moving & Storage of Hamilton

Rating:

5.0

The gentle man I think his name was Abraham saddik was very helpful knowing his job and very friendly I give him 5 stars

Rating:

5.0

I had to move from my home of 19 years to a apt storage was needed, been with U-haul 6 years an they always have been great 👍🏻 I never had a bad word with any employee, everyone was always nice an friendly helpful. The area was always clean an always easy access. Thank you to Breanda an her team for taking care of my things 😄

Rating:

1.0

the employee at the desk was rude and did not instruct us on the details of picking up the truck (she did not mention that we will receive a text to approve or dispute pictures and when I went back to ask her about a dent in the car she disregarded completely my concerns and rudely told me to check my phone and asked me to leave). Will never want to deal with the same employee again.

Rating:

5.0

Staff was friendly and knowledgeable. Truck was clean and well maintained. Total cost was less than expected. I will use Uhaul again.

Rating:

3.0

Truck cab had strong odor of smoke and garbage Was charged $20.00 for after hours drop off but not told of fee Same day rental - pick up 230 PM - dropped oft 10:30 PM (8 hours)

Rating:

4.0

the staffs don't have etiquette. I saw it in several U-Haul branches. it seems the company just offering cheap salaries and therefore some UN-mature employees applying for that and company also not care about discipline.

Rating:

1.0

Not a great experience at this location. We had some issues and asked for the manager and we were told there was no way to contact her. After having to argue with the under trained staff, we received a number. The manager was extremely rude and the matter was escalated. We never received any follow up on our complaint from head office - and we’re told that if we were lying, we would be black listed from Uhaul. I’ve had great customer service at other locations, but definitely not this one. I would not recommend Uhaul - no one should be treated as we were.

Rating:

5.0

The staff were awesome, especially the young guys that helped me figure out my wiring harness!

Rating:

5.0

No issues. Service was great!

Rating:

5.0

Service was exception from start to finish. The facilities are secure and clean and the onsite owners/staff were always available. Would highly recommend.

Rating:

5.0

Great Service. Thank you! The Hollis Girls! :)

Rating:

5.0

The steering on the vehicle I had was very vague and should have immediate attention.

Rating:

1.0

If you don't have good customer service with the staff to the clients then all the rest doesn't matter meaning, clean facility, secure, hours of operation, accessibility is totally irrelevant without good customer service. This is why I'm leaving a poor rating.

Rating:

5.0

Excellent location with brilliant and very helpful team

Rating:

5.0

We found it annoying that we went all the way to the truck and than had to go back to the office to get the key. Otherwise it was great

Rating:

5.0

Staff was amazing

Rating:

5.0

Great customer service

Rating:

5.0

Very helpful

Rating:

5.0

Thank you!

Rating:

3.0

There was no lighting in the unit. The people in the office were not at all friendly. Snow removal was horrible we were in the end building and sometimes couldn’t get in. When asked about it in the office we were told it’s self storage. And snow removal wasn’t that easy for them to do.

Rating:

2.0

The in-store staff were very nice and always were able to help resolve any issues we had. I believe it was extremely unprofessional for someone to have been smoking in the unit beside mine on a lawn chair. Everytime we had seen her or had to deal with this woman directly she was extremely rude and disrespectful. She would cut us off and not heat our problem out fully. I want to reiterate that the rest of the staff was nice and helpful. For the sole fact of this one woman I wouldn’t recommend this Uhaul to anyone. The guys working there should definitely get a raise that’s for sure.

Rating:

5.0

The overall experience was great except for the sound system in the truck, which was bad as the volume control knob has spoilt. I have to drive the truck around for the whole day with a loud noise.

Rating:

2.0

They initially charged me 30 $ even though I have filled the tank to same indicator as they have given me and when I called them they said I need to come back to show them the pictures to prove my point. No concern about customer satisfaction and the kids were operating the location.

Rating:

5.0

Nothing everything was amazing!!

Rating:

5.0

The customer service was excellent. I was greeted with professionalism and courtesy. My reservation was promptly found and information well explained. Very impressed!

Rating:

4.0

I was a longer term rental and all was good. I was always pleased either service and apparently cleanliness. A much higher rating would have been given had there not been a significant amount of mouse s h i t, at first noticed on ghe floor and then when emptying the unit, on my furniture, the couches, inside empty dresser drawers. Born and raised on farm it does not freak me out, and is kinda expected.

Rating:

1.0

Poor upkeep of facilities Snow removal is none existent When asking how to get into your unit even a couple weeks after a Snowfall, you get told that there is a shovel in the corner if you need to get into your unit

Rating:

1.0

I rented a 20 foot Saturday truck and the truck stalled so many times on me in Hamilton.4 times I had to get help There is a charged $20 overnight fees. I brought back the truck back Sunday evening because it stalled so much I was over charged. This location need to inspect their vehicles before they leave the place the radio does even work. Yet they charging me so much $. I want my refund back they need to have better customer service representatives. I called the store and spoke to all she said was she's going to check.This has created an inconvenient for me. Seeming that they didn't have another 20ft at the time. I can be reached at 6476789458.

Rating:

3.0

Have a full tank policy.

Rating:

5.0

Very impressed with how fast and efficient the staff was. Every time I called I was greeted and assisted by very friendly people. Definitely recommend and will use again.

Rating:

5.0

Only downfall is lack of Customer Parking both inside and outside the gate. Some renters will find maneuvering tough with a larger vehicle they are unfamiliar with

Rating:

3.0

Don't lie about the contract. I was told if I bring the truck back earlier I get a refund for the extra days it was booked (7 days, return in 5, refund for 2). After I returned it, called to ask about where is my refund because I received the email for miles/km of extra charges. They said I don't get a refund because it was a one way truck. Which your uhaul rep told me was the only truck available so I had to go to brantford pickup the truck, drive back to Hamilton, (was given some free km), load up in Hamilton, move to brantford, then return it in Hamilton. Waste of gas but no problem. Called uhaul they told me no because it's a one way truck there's a “flat fee” for number of days booked. Which I was never told about. I thought I'd be unloading alone that's why I had it booked for a few days more, but when I moved on Thursday I ended up hiring a couple guys to help me unload quicker, yet I wasn't given my money back for the 2 days early return. Had I known I wouldn't get my refund I would have kept the truck until Saturday. You guys lied to me and frauded me out of 2 days worth of rent. I've rented so many trucks and trailers from you, this is how they treat loyal customers. Good on you.

Rating:

4.0

Kate was wonderful she is a keeper

Rating:

1.0

Fuel was on little bit behind what we discussed while taking the uhaul and while returning I kept it like that but it was charged for me. No dropping facility available.

Rating:

5.0

The guys at this location were excellent and know their stuff, quick efficient and friendly. big thumbs up to those guys .

Rating:

4.0

Location needs parking

Rating:

5.0

I was told the rate of the truck and mileage but it would have been nice to have and estimated total cost. I was a bit shocked when it ended up costing me over $80 for just a couple of hours.

Rating:

5.0

Everything was smooth don't change a thing

Rating:

1.0

Look over the truck better be more organized with timing and locations. Have more trucks available so we don't have to drive 45 minutes to pick up a truck that said it would be available closer when we booked.

Rating:

1.0

Told me they had parking, but told me to park 5 minutes away at Harvey's Reserved furniture pads, but they told me I was out of luck cause they gave it away to someone else Charged me extra km even tho I reserved at limeridge location, this was picked up at rymal which is 20km away from my destination

Rating:

5.0

Cannot improve. We'll done.

Rating:

4.0

Didn't like the layout too much. The yard was a little tight.

Rating:

5.0

They are always on top of their game! Everytime I rent a vehicle it's always there ready for me! Excellent customer service! Brenda is amazing as is the staff, always friendly and ready to serve

Rating:

5.0

All around a good experience

Rating:

5.0

Gentleman that helped me at this location was amazing. 10/10 service would recommend.

Rating:

3.0

the online process is very long and more complicated than it needs to be! And I'm pretty decent at online stuff... the gas tank should ALWAYS be at FULL! so much easier to fill it back up! The truck wasn't gross but there was coffee all over the cup holders. And the passenger reverse light was out so made it a little harder backing up in the dark...

Rating:

5.0

Awesome Sauce ! You guys are great ! *****

Rating:

5.0

The initial calculation of mileage was incorrect but Brenda quickly corrected the calculation to my satisfaction and printed a new invoice.

Rating:

4.0

Please do not relocate us. We booked a U-Haul location one kilometre from both our moving sites. We were relocated to a U-Haul 20 km away. As a result, a move that should have been about 5 km was about 45 km adding a hefty cost we should not have incurred.

Rating:

5.0

Second time I rented the motorcycle trailer. No surprises All good. Staff were perfect. Have already recommended you to others. Will rent from you again.

Rating:

3.0

Customer service was bad. Need to improve, associates who works there should show some respect to customers.

Rating:

1.0

First they mark fuel on the wrong level and we drive only 15 kilometres and we put gas but still they charge double for nothing. This was my first and last time rent uhaul.....

Rating:

3.0

Reminding the Customer that they should be accessing the UHAUL website while on the property in order to verify the timely drop off of the equipment, should be written on the receipt.

Rating:

1.0

Worst customer service. Closed before their closing time as well. I have booked a uhaul previously it was a nice and smooth experience. But with this location, it's the worst

Rating:

5.0

Both people who facilitated my pick up and drop off were amazing! Patient, helpful and friendly.

Rating:

1.0

Extra charge for after hours dropoff, clerk didnt mention anything not even a courtesy reminder to sign off your rental online when dropoff after hours. Visited branch next day and spoke with the manager Brenda Cayuga who was lacking customer service skills and nothing was resolved to better my experience on this location. Enjoy the extra $20!

Rating:

4.0

We rented a pick up truck and the passenger sit was full of dog hair. I took my car and followed my husband instead. Plus the bed of the pick up truck was dirty with dry up mud and sand with lots of screws, bolts and small parts all over the bed of the pick up truck. We only had to pick up some a BBQ in a box. If I had to pick up stuff that could have gotten dirty I wouldn't taken the pick up truck and asked for another truck that was clean.

Rating:

5.0

Very easy process !

Rating:

5.0

Amazing service by the staff

Rating:

5.0

Amazing service.

Rating:

5.0

We booked on line, when we got to the office on Fri. March 25 @ 4pm the two young guys in the office were doing extremely helpful and even backed our UHaul 20 ft rental truck into our storage spot. They explained each procedure and walked us out to the keypad to show us. We are very happy that we chose UHaul rentals and Storage.

Rating:

5.0

Location us very convenient for me. The price is very good.

Rating:

4.0

Sono issues. Courteous staff and helpful.

Rating:

5.0

Very impressed with your staff, your facility, and security measures. We moved into our storage unit with ease.

Rating:

4.0

I Found Everything Was Good Although I Thought The Rates Were A Little High. But Overall It Was Sastifactery.

Rating:

4.0

I had a smooth move thanks to your excellent company.

Rating:

4.0

Very helpful staff;

Rating:

5.0

The young gentleman, Jacob, who helped me was friendly, professional, very helpful. He answered all my questions and showed me how to use the access card. Thanks Jacob! You helped me feel calmer about my upcoming move and apprehension about finding storage space.

Rating:

1.0

I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.

Rating:

5.0

Very helpful staff. Great facility. Highly recomend. Professionally run.

Rating:

3.0

Good service I happy

Rating:

2.0

Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .

Rating:

4.0

Excellent efficient service.

Rating:

4.0

My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.

Rating:

5.0

Jacob and Ahmed were particularly helpful and accommodating. Thank you.

Rating:

3.0

Very rude employees but the storage itself was super easy.

Rating:

5.0

MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.

Rating:

5.0

Ahmad give an excellent service and very nice.Great fast service.Thanks

Rating:

5.0

Online move in process is excellent and very convenient

Rating:

1.0

Stop sending me this email. I’ve received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.

Rating:

5.0

The staff made the whole experience very simple. They were very informative.

Rating:

5.0

I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.

Rating:

1.0

Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.

Rating:

1.0

Tereible service very rude front desk

Rating:

5.0

Thanks for all !!!

Rating:

5.0

The staff are nice, and mind there own business. That’s all I was in need of, and they provided that to me well.

Rating:

5.0

We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!

Rating:

5.0

Great storage facility!

Rating:

3.0

Could be a bit easy on prices

Rating:

5.0

Customer service was great

Rating:

5.0

Thanks