Customer Reviews for U-Haul Moving & Storage of Hamilton

When I picked up the 10 foot truck, there was a crack On the entirety of the side view mirror. I overfilled the gas and was offered zero solution. I was told to talk to the manager and nothing might be done. Not too happy about that

Service & equipment was great. Young man was helpful & courteous. Definitely recommend this location . TY

First time I used your services and had a great experience. The truck ran great, and the attendants were friendly!

That guys deceived customer. First they deceived km And lastly they deceived gas.

I made my reservation for a specific pick up with a large truck and was notified the night before that I was to pick up my truck in a different county 40 minutes away from the city that I live in. I didn’t realize that my pick up had moved until the next morning because I didn’t assume that my pick up for my truck would change since the location I chose said that the truck was available. I was then redirected to a far, but still in the city for a much smaller van. It turned my trip into a nightmare going from maybe 2-3 trips to 8-9 which blew over my estimated kilometres and gas replacement. I also ordered moving pads which I didn’t get when I got the van and didn’t realize until I left the pick up location. I called and they took it off my bill. I’ve used uhaul before and I’m they have been positive experiences and this was definitely a nightmare for my move.

I had a lot of problems booking over the phone with the call centre located in the States. I would recommend only booking through the direct location its self.

We had a very good experience and the staff accommodated our needs. We just noticed when we moved in the floor had some stains on it, appearing to be a leak from the storage unit beside us (#354).

Thanks again for your service.

The attendants should show the customers practically how to measure the volume of gas used when returning the equipment so they know precisely the amount of gas to pump into the equipment after usage.

Great Service!!

If a vehicle is not available, remove it from your uhaul booking site and when I customer has to drive 30km to go pick up a truck, don’t make them pay for the extra mileage as a result.

Amazing service with great team

Staff was not very friendly.

Customer service was great

Big thanks to the staff at the Rymal Rd location. Very friendly and courteous. Would highly recommend

Friendly and pleasant service. Thanks

i believe the young lady's name was brenda who help me, she was very friendly and walked me step by step through the process. two thumbs up brenda...keep up the good work michele lipsit

For a first time user, they were so patient in answering all my questions and offering options to better serve my move. First time yes, but definitely not my last. Thank you U-Haul Rymal/U.Ottawa.

Parking is extremely tight

Amazing customer service, flawless, friendly welcomed me with great smile.

Always friendly staff and efficient. Thx again.

We had originally booked at another location and found out it had been sent to this location without notifying us. Would have been more of an issue had we not gone early!

Whole process was fast and efficient and I was out of there in no time. Greg

I use Uhaul services a fair bit. I have not had any issues. They have been fair and provide good support.

It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.

Horrible customer service , and the manager ( Brenda) Was useless. She did not try to help me when I called. We still need help 289-801-6544 Still waiting for someone to stop by with spare key

Needed a quick rental, this location took care of us and got us on our way. Great, friendly service.

Ordered a truck over the phone and specially asked for one that was equipped to tow a utility trailer. Went to pick up truck and it was not equipped to tow a trailer and was told I had to drive to another location to purchase a receiver and ball mount. What a total waste of my time. The sales person offered a 10ft cube van that had the proper equipment, said it will be the same price and mileage per kilometer. He printed out the new order for the new truck , I thought all was ok until I looked at the paperwork , i was being charged the higher rate per kilometer when he said everything will be the same from my previous order. Wasting time again for him to fix the mistake, he worked on printing a new order, finally it was the same price . Drove to pickup the trailer that I purchased from lowes without issues no complaints their for the rental truck. Arrive to return the truck with the same sales person everything was ok in same condition. Finally I thought nothing else could go wrong, he prints out the final bill and it was for the wrong price from my contract, how could this happen I have the contract in my hand. I showed it to him and he tried to fix his mistakes again. He processes a credit to my card but I'm not confident I will be charged correctly, I'm afraid to see my statement, possibly double charges for all the back and fourth with the mistake paperwork.

Brenda the manager was very nice to deal with . Thank i

There was ice on the pavement everywhere. It was unsafe to load the car

Uhaul should check vehicle prior to rental to customer. Vehicle was dirty and no window washer fluid for cleaning windows for driver safety.

Staff for pickup and drop off were very friendly and fast.

Ordered 20ft truck, got call 10 min after ordering that truck not available. would have to get from this location and only 15 ft available (this location is 45km away from where I need it), but agreed as 15 ft is ok for length of stuff I am moving. Next day get email saying its a 10ft truck - not ok as this will not fit what I have to move. Call again and confirm it will be 15 ft truck. Get email to confirm. Arrived day of pick up, and they only have 10ft truck. Had to borrow a friends pick up truck in addition to using a useless 10ft that I had to pay for. what is the point of ordering, confirming (tiwce) ONLY to not have what I am promised. Joke. I'll review poorly on Google as well. Tired of this crap from uHaul.

I booked a 5x8 enclosed trailer well in advance so that I could be sure it would be available. I got called the next day and told I had to drive to a further location at a different time, no exceptions. The person on the phone provided terrible customer service. Then to top it all off, the lights on the trailer didn't work properly!

Our original pick up location (right by our home) did not have the truck we had rented. We had to be sent across the city to another location, only to drive back to pick up our items to move. As a result, we went over the allowed mileage (a small amount, but it's still the principal of it). We were also not offered the $50 off for out reservation not being fulfilled properly. Overall not a great experience, but the staff was very pleasant and apologetic

Great price, well organized group.

The rep was very helpful and pleasant to deal with!

the guys at this location were great! quick and efficient. great customer service. I will add though that the company on a whole I was not happy with as I was scheduled to pick up a van at the big bear at 310 limerdige rd W. I got there and was told I couldn't use the van there, and then was told I recieved voice mall informing me of location switch, Which I certainly did not. I was told to go to The wentworth location, then that changed to the rymal location adding more Kilometers to my trip ultimately making me pay more, when there were many other locations closer to me. this is something that should have been addressed from the customer service on the phone.

Better customer service when booking (not telling people you don’t have trucks when you do then not apologizing when notified of error). Better explanations to customers on how to check truck back in after hours, front light burned out and drive down the Ref Hill I’m blackness

friendly, helpful service

This isn't towards to location, but the mobile check in was extremely slow and wasted 30 mins of my paid time. It would have been faster to do in person as they had 3 staff members on hand that were just sitting there while I waited for the website to load. I will never use it again. Secondly, I called to extend my time and after having it approved I got a call from this location that they actually had someone renting after me and that I could not extend my time. There clearly needs to be a better scheduling system to avoid this.

Nice place, quick service and friendly staff.

cool dudes

The manager on site was not customer oriented.

Be sure you are ok with a smaller truck if the one you ordered is not available, this has happened twice to us now

The fellas behind the counter were very pleasant and provided excellent customer service. Well done.

App doesn't work - I can sign-in via the web but not the app

The stuff is professional and friendly

No suggestions. Everything went well. Staff person very helpful.

NA. Customer service was fantastic.

VERY FAST AND EFFICENT SERVICE ~ THANK YOU!

Notice of type of gas would be useful

The customer service Representative that helped get my truck ready on moving day did a fantastic job. Very friendly gentleman who carefully walked me through everything. He made sure I knew what I was signing up for (when it came to insurance, equipment rentals, etc). Please consider giving him a raise

Be honest and transparent. Offer solutions. Don't RIP off the customer. Actually care

Why did you charge me after hour check out? Don't force people to use cell phone with data plan. It is not fair

The guy working there was amazing ! I totally forget his name but he made a shitty experience a tad less awful

dolly and blanket installed in truck not asked for. They took up space and proved to be an obstruction.They should only be there at customers request

No comment

thanks :)

I booked a small cube van online which was very easy to do. The young gentleman that assisted me when I picked up the truck was very polite and completed the paperwork quickly and I was on my way within 10 minutes at the most. I would definitely rent from this location again.

Very nice people very helpful and accommodating . Location was close and very handy . I know where to go just like the last time I needed a place to store my things . Harry

More instruction: when I returned the vehicle after hours, I couldn’t find the key pad to enter my code to open the gate. Then, when I left the vehicle parked behind the gate and I exited with my own vehicle, I signed in online to return my rental. At that point I found out I needed to take pictures of the gas odometer and location of the vehicle. It was too late as I had already left the vehicle behind the gate. Instructions on these items would have bettered my experience. As well, letting me know the engine turns off when you break and stop, and how to open the tailgate would have been helpful.

Brenda, Aidan, and Phil were very welcoming and professional. They made they whole experience even better. Thankyou !!

The worker was there when I was there but he said he was closed

I was charged for having a dolly even though there wasn't brought up while I was paying for options. Then they charged for me not returning said dolly but I had no idea I was charged initially and I never got a dolly in the first place. Then I emailed customer service to lodge my complaint about paying a fine for the missing dolly and no one replied back. I blame the gentlemen that was working there this past Sundsy Oct 13th as he was out of it or hungover or something. The other fellow there was great though and seemed to realize his co worker was not all there.

Facilities were very clean and adequate. Customer service on the other hand was very poor. Had dealings with Brenda Cayuga and she was very rude and unprofessional.

All was acceptable. I did wait for service upon return but once served all was well. Thank you.

Staff was very helpful and courteous, I had no problems in my dealings with u-haul and would certainly use them again.

Upper Ottawa & Rymal location is the best facility I’ve had the pleasure to use. Easy access. Clean. Staff friendly and helpful.

Worked for me for what I needed

The floors in the storage facility are very rough. The elevator is small and slow. Parking makes it difficult to access the card reader and gate.

The staff were friendly and helpful. The facility was very clean and secure.

All my expectations were met.

Thank you.. it was an awesome experience and I will definitely use U-Haul again if the need arises.

Staff helpful and pleasant. Locker clean. Would recommend speaking directly to staff at location rather than going through U Haul corporate for more accurate and personal service.

excellent staff and always were available to help whenever needed. facilities were well maintained and well lighted in the evening hours. We will always use U Haul for any of our storage or moving

Always willing to help with any concerns or questions you have .

Excellent customer service thank you.

Awesome

Reasonably Secure , why have 24 hour access and no light inside My door was froze shut a couple times with a foot of snow in front Snow melted, soaked all my box’s Shovel snow away from exit swipe

Over the years I did experience some problems with dampness, but these conditions improved.

Loved the atmosphere and everything about it. But buying a uhaul lock was the only down side experience. Other than that amazing staff.

Vacated my storage locker then received a bill the following month.

Had no problems, staff was helpful

Great staff and service.

fantastic service!

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no comment the services was good!

Does the insurance cover pests? nope. $1400 sofa....destroyed. $1100 loveseat....destroyed $1200 mattress...destroyed $900 refridgerator....destroyed Mouse pee and poop destroyed everything thanks

Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!

The entire time I use the storage I had problem , I ask for 24hr access was told I have it but the agent forgot to activate the service, no customer service

A3esome service

No brantford ON facility

Very nice people

The truck was dirty. I swept it out before moving my stuff and twice afterwards. There was a warning label inside the box that a $25 cleaning fee would apply if it wasn’t swept out... not impressed.

I found the staff to be very polite and helpful at all times. The locker was clean and easily accessible. If I ever need to use this facility again I will.

I really enjoyed this storage facility the staff are always friendly

Awesome customer service

Mice ate their way into some of our boxes and ruined a lot of items.

The facility was well maintained and clean..the staff almost useless, management always grumpy. Convenient place, just don't ask staff anything.. they won't help.

I use uhaul always for moving and storage etc.

Gentelmen that I talked to on the phone, and then ended up coming in person so he could show what unit looked was a great help nicest person I talked to get a quick quote on the phone very inviting.

Thank u

Very good and helpful staff.

2 tvs were stolen from the storage☹

Great service!!

friendly and organised

The only disappointment was that I did not get a credit back when not using the facility for the full time I paid for. I had to move my stuff 20 days before the end of the second month.

Brenda, Victor, Phil and all staff are consistently safe, courteous, kind and professional. This is the service all U-Haul employees can be measured by, as they are true assets to your company.

Great

Very clean and secure facility. Will recommend to friends and family!

fantastic service

Well maintained facility with good access and clean, dry storage area.

Thank you for looking after my belongings. If I ever need to have a storage unit again I will certainly choose U-Haul. I highly recommend your storage units. Thank you again. Sincerely Kathy