Customer Reviews for U-Haul Moving & Storage of Hamilton

2,443 reviews

1070-1088 Rymal Rd E   Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

(905) 575-4202

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(905) 575-4202

1070-1088 Rymal Rd E
Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Eileen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AQEELKARIMUDDIN K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
1.0

Van had not been cleaned inside prior to rental. Seats had crumbs and dirt on them. Location did not honour Covid extension of driver's licenses expiry dates, and did not notify renters of this condition when they booked. Told us "this happens every day" that a renter shows up with an expired license and they have to refuse the rental. This could all be avoided if they proactively notified renters of their rule first. Argumentative staff when trying to discuss with them.

KENNETHG M. 
Rating:
4.0

Customer did not leave a comment.

Graham K.  |  Overall Experience 
Rating:
2.0

Service was terrible. Upon return U haul truck the customer service woman calculated milage for 15 min and asked to go and tank gas, arguing with my husband not enough gasoline he filled up for 21 kilometers,asked him to go again to gad station, later called another worker to calculate and at the he did over again.

Roman M. 
Rating:
5.0

Customer did not leave a comment.

paul b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Himanshu P. 
Rating:
4.0

For some strange reason although I got emails saying I was booked for renting the van, and I got emails asking me for feedback on the service, I didn't get the email I requested for the pictures and process for how to do my own check on the vehicle to make sure what I saw on the vehicle matched the pictures. Since my apple phone is old, its not too smart. I can't pick up email messages. I still don't really know where I was supposed to get this info, whether it was email, or text. The manager and the staff were kind about trying to help me. The manager said she would try to send me the link on my computer. The young man who assisted me did the walk around and checked the van physciaoly when I returned it.

BONITAR T. 
Rating:
5.0

Customer did not leave a comment.

Thong T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thong T. 
Rating:
4.0

I Found Everything Was Good Although I Thought The Rates Were A Little High. But Overall It Was Sastifactery.

DAVID P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darlene L. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

I had a smooth move thanks to your excellent company.

Mark A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Z. 
Rating:
4.0

Very helpful staff;

Leoncie N.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kamlesh K. 
Rating:
2.0

The lady at reception was not at all pleasant quite miserable infact. I ordered a truck for moving appliances and the 10 foot truck was recommended. I ordered a dolly(it was not suggested) for the purpose of moving appliances !! The truck did not have a ramp therefore all the appliances had to be lifted onto the truck and the fridge did not stand up. I would have thought the staff would know the proper equipment to rent as this is your job not mine. i was quite disappointed. Luckily for me I had 2 strong guys helping me out and they could actually lift the appliances from the ground into the truck some people would not have had that advantage. The staff should be trained in the proper equipment to rent when they are asked for the proper equipment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Howard G. 
Rating:
5.0

Customer did not leave a comment.

JOHNG O. 
Rating:
5.0

The staff that i dealt with were amazing- attentive and efficient. i will definitely use this location again!

Patrick F. 
Rating:
4.0

The only thing I can add is that it would be convenient to have the large trucks available for multi day rentals at the end of the month

Mark M. 
Rating:
1.0

Stop lying to the customers don't say one thing and do the other and get new employees

Stephen Y. 
Rating:
4.0

Customer did not leave a comment.

Erin M. 
Rating:
2.0

SUPPOSEDLY we were 1/16th short in the tank. AND THEREFORE CHARGED $15! I VEHEMENTLY DISAGREE. When we picked it up he said just over 3/4 of a tank, that is what we returned it with. (We even put more than the chart guideline suggested and got gas 2 blocks away.) I have never had issues with rentals and gas returns before, this is not fair, and way too expensive for what would be maybe 50 cents of gas.

Julie C. 
Rating:
1.0

when I returned the truck the tank was at 3/4 I filled up just down the street amd you are telling me it is below I called and asked for a picture of the dash

Martin D. 
Rating:
5.0

Customer did not leave a comment.

Gaspare M. 
Rating:
5.0

The young gentleman, Jacob, who helped me was friendly, professional, very helpful. He answered all my questions and showed me how to use the access card. Thanks Jacob! You helped me feel calmer about my upcoming move and apprehension about finding storage space.

Carolyn G.  |  First Impressions 
Rating:
5.0

The young girl was very efficient and professional. Keep it up.

Tarek E. 
Rating:
5.0

The young man that served me was a absolute gem and helped me out even tho I didn't ask. I really appreciate the service and will be back just becuase of that

Nicolo C. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

I think the setup you have at this facility is excellent and the people are very helpful and respectful, keep up the good work.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGOE R. 
Rating:
5.0

***

Daisy M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The young man who signed us in was so helpful it was such a pleasant experience. Wish i knew his name.

Velta D. 
Rating:
5.0

Customer did not leave a comment.

Ope Oluwa B.  |  Overall Experience 
Rating:
2.0

The agent booked a return time that was when the location was closed. It is not safe to return a trailer after hours. Was charve an extra day because of this. Disappointing and inconvenient.

Krzysztof A. 
Rating:
3.0

Your online system is more frustrating than just doing it in person. It had me walk all the way to the back of the property to find the truck before then having me walk all the way back to the office to get the keys. Then I find out I can't park on site so I needed to go across the road and then make the long walk all the way to the back again.

Luke A. 
Rating:
1.0

Staff not trained on provincial covid protocol with respect to licensing

Todd T. 
Rating:
5.0

Great experience Jacob who was responsible for truck return was very professional and a great employee. representing the company

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Friday A. 
Rating:
5.0

One of the staff members called me to provide me with the gate code because I would be dropping off the rental after hours. That was really helpful since I have been moving and forgot to call to let him know. Thank you! I will definitely be renting from this location again.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

BAKR A. 
Rating:
5.0

Excellent customer service. I was late to drop off the pickup truck but the employees didn't act weird about it.

Goerge C. 
Rating:
5.0

This store was great it was the store that I originally rented the truck from that didn't impress me when I specifically ordered a appliance dolly and was told had to go to Rymal and Upper Ottawa to pick up my dolly which was used as part of my 6 hour rental which I didn't think was fair and my mileage as well. I have used uHaul many times before and was not impressed how it went down. Would not even give me a break at all.

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
3.0

The front desk has two clerks sitting right next to each other doing separate calls which was extremely distracting over the phone. Otherwise the experience was smooth.

Bennet K. 
Rating:
4.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Elora F. 
Rating:
5.0

The guys at this location were so helpful and friendly.

Aliakbar S. 
Rating:
5.0

Customer did not leave a comment.

Patrizia F.  |  Overall Experience 
Rating:
1.0

Charged extra for another day

Satinder P. 
Rating:
5.0

Ahmed provided excellent customer service, and was very helpful with questions that I had. I would definitely go to this location again for rentals. Thanks.

Dharmesh D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Online checkin is frustrating. Find truck then go back to get key. Plus cannot leave personal vehicle on site.

Andrea R. 
Rating:
3.0

Coordinate drop off location would have been helpful

James S. 
Rating:
5.0

Customer did not leave a comment.

NABIL A. 
Rating:
5.0

When I picked up my rental the person behind the counter was very rude and that was not the way I wanted to start my day

Danny K. 
Rating:
1.0

I got switched locations last minute and it was way out of the way. I was supposed to receive a credit because of the extra km and gas and never received it. I assumed I was renting it for the day but was told it HAD to be back by 6pm because there's another family.

Kathy G. 
Rating:
4.0

Better custimer's parking

Suzanne N. 
Rating:
5.0

The young person at the Rymal/Upper Ottawa location was very polite, informative and a pleasure to deal with.

Darren G. 
Rating:
5.0

Customer did not leave a comment.

billie h.  |  Overall Experience 
Rating:
5.0

It was great I can always depend on the staff at Uhaul.

Norman C. 
Rating:
5.0

Just keep doing what you're doing. Customerservice is number one these days and if you're not kind and great to all the customers,They will go to other places. These days service is key

Sherry B. 
Rating:
4.0

Customer did not leave a comment.

Tamara K. 
Rating:
5.0

Great Location, Pleasant staff, easy in and out.

Mark M. 
Rating:
1.0

I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.

Miah-Marie L.  |  Online Move In 
Rating:
4.0

The staff was amazing. Additional customer parking would be nice. Better seal on the truck; some of my mattresses got wet from rain leaking in.

Christine Z. 
Rating:
5.0

Staff were very friendly and helpful.

Melanie K. 
Rating:
3.0

Truck was fine; two minor concerns were that material on driver's seat was ripped and cargo area light didn't work which made loading and unloading difficult

Susan R. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff c.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Great facility. Highly recomend. Professionally run.

Thomas L.  |  Overall Experience 
Rating:
1.0

I would not only not recommend this location to a friend, I just wouldn't recommend Uhaul to anybody. I am severely disappointed, I confirmed to have a 15' truck rented and they gave me a 10' truck, declined searching if there's any in stock at another Uhaul location, and wasn't apologetic at all. I was just told I'll have to use the 10' truck. So not only did I have to move with DOUBLE the amount of loads, I had to pay for double the amount of KMs and double the amount of gas. Extremely disappointed. I will not be using U-haul again.

Thomas V. 
Rating:
1.0

Felt disrespectful. In stress of moving this is not the way you treat your customer. the guy at front treated so rudely and had worst experience.

Jay S. 
Rating:
3.0

Good service I happy

Istiati D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdullateef A. 
Rating:
5.0

Thank you for the great service!

Brandon C. 
Rating:
5.0

The two young staff were very helpful and pleasant. Very accommodating as well :)

Ravi H. 
Rating:
5.0

Nothing. Great experience.

David H. 
Rating:
2.0

Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .

Ricardo E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pasqualino C. 
Rating:
1.0

You guys need Better customer service up Ottawa in Hamilton Canada one lady there are no good for your business trust me!!!!🇨🇦🚚

dazzle E. 
Rating:
3.0

Customer did not leave a comment.

Mitchel A. 
Rating:
5.0

Customer did not leave a comment.

Umo E. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Evgueni P. 
Rating:
4.0

Excellent efficient service.

Thomas L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdel E. 
Rating:
5.0

Customer did not leave a comment.

Jerry V. 
Rating:
5.0

Excellent, prompt and professional service! Vehicle performance was excellent and adequate for the purpose! Thank you and keep it up!

Sagar L. 
Rating:
5.0

Keep doing what you are doing.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

Cary L. 
Rating:
4.0

Was easy, quick and no hassle. Would rent again from this location.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

Fernando S. 
Rating:
5.0

Well done!

Peter D. 
Rating:
5.0

For people like myself who rent yearly, give them a break on km, a free day, or offer a free month storage like the one drop rentals do..have rented for at least 4 yrs..other than that, no improvement needed for the next customer..would highly recommend you..

kim M. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

MARYVICKYJODY N.  |  First Impressions 
Rating:
5.0

Easy pick-up and return.

Rey June B. 
Rating:
5.0

Great service at this location. Renting and returning was very smooth.

Imran K. 
Rating:
5.0

Everything was very good. The customer service: fast and efficient, the rental van: new, excellent condition. Smooth return after hours.

Christopher S. 
Rating:
4.0

I was very impressed with the staff they were polite and covid responsible,when picking up the truck. When dropping off the truck, again very polite and covid responsible, saw them clean the truck we returned, and finished up quickly. Thank you

Sean Y. 
Rating:
4.0

I am a regular customer of Uhaul at several locations. I was very disappointed to have been charged a second day for being 18 minutes late with the rental.

Krzysztof A. 
Rating:
4.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

In the Cargo van ,there is always a bad smell

Hussam A. 
Rating:
5.0

Online check in was a breeze! I will be using this again. The truck was in great shape and return was also easy, the staff came out to check me out and it was also easy.

Jeff M. 
Rating:
4.0

I ordered two dollies and when I arrived they didn't have any available. I was offered another style so I took one but it wasn't really what I wanted. The staff were very friendly and helpful.

Kelli R. 
Rating:
5.0

Thanks for your help 😃

Assunta B. 
Rating:
5.0

Customer did not leave a comment.

Gordana F. 
Rating:
5.0

The employees that I dealt with, a younger guy and girl, were both fantastic. The service was amazing.

Tom C. 
Rating:
3.0

You lie that a rented truck costs ONLY $19.99

Emanuele F. 
Rating:
5.0

Staff was quick, truck was very clean. The only thing was I ordered a dolly and furniture covers and they weren't given to me. I don't believe I was charged for them either, so that's fine.

Erin S. 
Rating:
4.0

Customer did not leave a comment.

Meghan T. 
Rating:
5.0

Rented trailer. Ensure proper ball size on hitch of two inches. Unfortunately I had a 2 and 5/16 inch ball. Trailers could not accommodate this. Fortunately I was able to get access to one and complete the task schedule. Overall experience with Uhaul was good however.

Patrick P. 
Rating:
5.0

Very helpful and friendly staff.

William M. 
Rating:
5.0

Customer did not leave a comment.

Kenzie P. 
Rating:
5.0

Customer did not leave a comment.

Evelyn B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dean L.  |  First Impressions 
Rating:
3.0

Very rude employees but the storage itself was super easy.

Brittany P.  |  First Impressions 
Rating:
5.0

Online move in process is excellent and very convenient

Virginia V.  |  Online Move In 
Rating:
1.0

Stop sending me this email. I’ve received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.

electronics l.  |  First Impressions 
Rating:
5.0

I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.

dawn b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natasha r.  |  First Impressions 
Rating:
5.0

We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!

Brad B.  |  First Impressions 
Rating:
5.0

It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.

Brian G.  |  First Impressions 
Rating:
5.0

Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!

Alicia D.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top