Customer Reviews for U-Haul Moving & Storage of Hamilton

2,741 reviews

1070-1088 Rymal Rd E   Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

(905) 575-4202

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • 1/1/2023: 9:00 am - 5:00 pm

Services at this Location:

Contact Us

(905) 575-4202

1070-1088 Rymal Rd E
Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • 1/1/2023: 9:00 am - 5:00 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Sahar R. 
Rating:
5.0

I had a horrible experience at another location (upper James) so I decided to called the rymal location in Hamilton and the gentleman that answered the phone & helped me with booking a truck was patient, kind, amongst other amazing qualities and exceptional customer service. He provided amazing service and you are lucky to have him as an employee.

LUCIA A. 
Rating:
4.0

The cab was a bit dirty. The gas should be full...I hate guessing at how much filling will buy me. I had to buy additional gas twice.

Nick P. 
Rating:
1.0

Customer did not leave a comment.

Ernie W. 
Rating:
5.0

We added on 2 moving dollys but when we got there they didn't have any a bit of a let down but it didn't affect the move to mix and wild highly recommend this location, the staff was friendly and knowledgeable and we always rent our trucks from them even though it's a bit out of our way.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Alexei I. 
Rating:
5.0

Customer did not leave a comment.

Tamara D.  |  First Impressions 
Rating:
4.0

Friendly customer service my only complaint was that I rented a motorcycle trailer to all my motorcycle, And the trailer headstones everywhere. I had to bring everything out as much as possible and when I got to my destination I had some marks on my bike because of loose stones from the tailgate had falling in.

Jamie C. 
Rating:
5.0

👍

Ammar B. 
Rating:
5.0

The whole process was easy and convenient.

Beverly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duncan B. 
Rating:
5.0

Charged me too much for gas.

Tom N. 
Rating:
4.0

Customer did not leave a comment.

Earl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergey N. 
Rating:
5.0

Experience was good but i was livingtoo far away.

paula j.  |  Overall Experience 
Rating:
4.0

All good

Ron T. 
Rating:
5.0

Customer did not leave a comment.

rolando C. 
Rating:
5.0

Customer did not leave a comment.

ANNA D. 
Rating:
1.0

Customer did not leave a comment.

Troy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jezeriah H.  |  Overall Experience 
Rating:
5.0

Get USB connections

Micheal P. 
Rating:
5.0

Customer did not leave a comment.

Ovidiu G. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

joseph n.  |  Overall Experience 
Rating:
5.0

The staff were very friendly. If I need to rent a truck for whatever reason, I would definitely come back to this location.

eleanor G. 
Rating:
5.0

Customer did not leave a comment.

GianniJohn P. 
Rating:
5.0

Great service knowledgeable.

Ralph U. 
Rating:
5.0

Customer did not leave a comment.

Davaasuren D. 
Rating:
5.0

The facility and staff were great. Minor issue was my address couldn’t be changed even after changing it online and customer service trying to change it. I moved and it’s still showing my previous address. Overall a great experience and will definitely use Uhaul again if or when needed.

Eva G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nail Y.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Margita S. 
Rating:
5.0

Customer did not leave a comment.

WESLEY b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iain C. 
Rating:
5.0

Great staff. Answered the phone! Kind and courteous. The lady at the desk knows her job. (didn't get her name). Thanks for making my busy day easy.

BRETT L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer service at the location was very efficient and helpful, which made for a very pleasant experience.

Tyler D. 
Rating:
3.0

Customer did not leave a comment.

michele M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca D.  |  First Impressions 
Rating:
4.0

have on site parking for short term rentals

charles B. 
Rating:
4.0

Barton and Nash location redirected me here 1 hour before pick up was scheduled.

Jake H. 
Rating:
5.0

Good costumers service

mohammad A. 
Rating:
5.0

Awesome people to deal with

sandra r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The location needs a signal booster outside the front door to get better moblie signal

Leslie F. 
Rating:
1.0

They looted me and doesn't provide the bill and deduct money without any payslip .

Hamairmendeep D. 
Rating:
5.0

Customer did not leave a comment.

AREGASH T. 
Rating:
3.0

Customer did not leave a comment.

Derrick R. 
Rating:
5.0

This is my first time to rent at U-Haul. Attendant was fast. No hassle! 2 Thumbs up to U- Haul!

daryll D. 
Rating:
5.0

Double check to be sure of customer request for blankets

chris R. 
Rating:
5.0

Customer did not leave a comment.

Joshua C.  |  Overall Experience 
Rating:
4.0

It's all good.

nelson W. 
Rating:
3.0

vehicle maintenance. brakes are shot and tons of slop in steering

John K. 
Rating:
5.0

Was well taken care of and storage was great thank you. I will use you guys again before I die.

Sandra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvis O. 
Rating:
4.0

Good experience overall.

Tara R.  |  Overall Experience 
Rating:
1.0

No customer parking and a lady so grumpy yelling to move my car and I was going to pick up a trailer.

Carlos S. 
Rating:
5.0

no comments to improve as it is excellent service. Note: maintain the customer service staff onsite, they have an excellent customer service approach. keep up the excellent job, well done U-haul!

Luis A. 
Rating:
4.0

The only comment I have to make is that every single time I go to access the locker , the staffs cars were parked in front of my unit . It was a bit annoying to continually go in the office and ask them to move . They should be parking elsewhere.

Shelly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
2.0

First car I got smelled like cow shit and had grass everywhere. I was using this van for moving furniture I couldn't have that smell sticking onto my furniture. And I got charged almost $7 extra for an unknown reason. Not sure why and also returning the vehicle after hours was annoying to do on the website. Should make it more convenient.

ahmed K. 
Rating:
5.0

Your service was really good

Kenneth T. 
Rating:
4.0

Customer did not leave a comment.

Marc R. 
Rating:
5.0

Great customer service thanks

Bob G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sihem B. 
Rating:
5.0

Customer did not leave a comment.

Darren W. 
Rating:
3.0

Next time don,t offer a pick up location where you know you will never have this equipment. I don,t think uhaul understands the concept of making a reservation. My pick up location was changed twice as was the time to pick up. Pointless to make a reservation at all really if it's going to be changed multiple times at uhauls convenience

Greg D. 
Rating:
5.0

The truck did the job. Just needs regular maintenance. Just an FYI on this truck the gas cap was missing and while driving a message appeared on the dash asking me to tighten the gas cap. Otherwise truck was clean.

Minas H. 
Rating:
5.0

The service was excellent but the previous user of the Van had transported farm equipment and the van smelled like manure.

Nate V. 
Rating:
5.0

Nothing at all! Both the boys that were working on Sunday, September 4, 2022 were very friendly and professional. They explained everything to all the customers. I could hear everything as it is a small waiting area and quite busy at 9am for pickup.

Yvonne K. 
Rating:
1.0

Entire staff is completely rude. Do not do their checks and blame the customers without any valid 100% proof. Anyone who rents a truck from here should be prepared to pay an arm and leg out of pocket.

Anthony L. 
Rating:
5.0

This is the second time we've used U-Haul. I'm sure we'll be back.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naresh P. 
Rating:
3.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

Roshan T. 
Rating:
5.0

Customer did not leave a comment.

Ron P. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

roger B. 
Rating:
3.0

You can"t do much as my only complaint would be parking. Service etc was excellent.

Donna M. 
Rating:
4.0

The person behind the desk was very helpful in making last minute changes to my booking. A warning light came on as I went to pull away to tell me that the driver's door was open. After I slammed the door very hard, the warning light went away. I could imagine that the latch for the driver's door would suffer the most wear and I hope it is the target of regular maintenance.

Kenneth F. 
Rating:
4.0

Customer did not leave a comment.

Mohammed K.  |  First Impressions 
Rating:
1.0

Changed my pickup and drop off location at the lat Minute, adding another hour to A vey difficult day and didn't change the price. The staff were fine.

Lindsay H. 
Rating:
5.0

Everyone was no nice !

Decota A. 
Rating:
5.0

Ms Nicholes who helped me was outstanding. She was very kind and helpful.

Terrie P. 
Rating:
5.0

Nothing. The girl who served me was friendly and efficient. A great experience

doug A. 
Rating:
5.0

Customer did not leave a comment.

Christian W. 
Rating:
5.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

The gentle man I think his name was Abraham saddik was very helpful knowing his job and very friendly I give him 5 stars

SIDI D. 
Rating:
3.0

Customer did not leave a comment.

ROXANNE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhenchun S. 
Rating:
5.0

I had to move from my home of 19 years to a apt storage was needed, been with U-haul 6 years an they always have been great 👍🏻 I never had a bad word with any employee, everyone was always nice an friendly helpful. The area was always clean an always easy access. Thank you to Breanda an her team for taking care of my things 😄

TRACY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa E. 
Rating:
4.0

Customer did not leave a comment.

Vince R.  |  Overall Experience 
Rating:
1.0

the employee at the desk was rude and did not instruct us on the details of picking up the truck (she did not mention that we will receive a text to approve or dispute pictures and when I went back to ask her about a dent in the car she disregarded completely my concerns and rudely told me to check my phone and asked me to leave). Will never want to deal with the same employee again.

Chrysi B. 
Rating:
5.0

Staff was friendly and knowledgeable. Truck was clean and well maintained. Total cost was less than expected. I will use Uhaul again.

chris L. 
Rating:
3.0

Truck cab had strong odor of smoke and garbage Was charged $20.00 for after hours drop off but not told of fee Same day rental - pick up 230 PM - dropped oft 10:30 PM (8 hours)

Susan D. 
Rating:
4.0

Customer did not leave a comment.

Vesta K. 
Rating:
4.0

the staffs don't have etiquette. I saw it in several U-Haul branches. it seems the company just offering cheap salaries and therefore some UN-mature employees applying for that and company also not care about discipline.

Babak B. 
Rating:
5.0

Customer did not leave a comment.

Georgina M. 
Rating:
1.0

Not a great experience at this location. We had some issues and asked for the manager and we were told there was no way to contact her. After having to argue with the under trained staff, we received a number. The manager was extremely rude and the matter was escalated. We never received any follow up on our complaint from head office - and we’re told that if we were lying, we would be black listed from Uhaul. I’ve had great customer service at other locations, but definitely not this one. I would not recommend Uhaul - no one should be treated as we were.

Lindsay J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
4.0

Customer did not leave a comment.

Amanda H.  |  First Impressions 
Rating:
5.0

The staff were awesome, especially the young guys that helped me figure out my wiring harness!

Kerry M. 
Rating:
5.0

Customer did not leave a comment.

Gerald O. 
Rating:
5.0

Customer did not leave a comment.

Mathew P.  |  Overall Experience 
Rating:
5.0

No issues. Service was great!

Eric G. 
Rating:
5.0

Service was exception from start to finish. The facilities are secure and clean and the onsite owners/staff were always available. Would highly recommend.

SUE D. 
Rating:
2.0

Customer did not leave a comment.

Jennifer M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Great Service. Thank you! The Hollis Girls! :)

Heather H. 
Rating:
5.0

The steering on the vehicle I had was very vague and should have immediate attention.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
1.0

If you don't have good customer service with the staff to the clients then all the rest doesn't matter meaning, clean facility, secure, hours of operation, accessibility is totally irrelevant without good customer service. This is why I'm leaving a poor rating.

Trevor m.  |  Overall Experience 
Rating:
5.0

Excellent location with brilliant and very helpful team

LEKHBIR S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Sanjin N. 
Rating:
5.0

We found it annoying that we went all the way to the truck and than had to go back to the office to get the key. Otherwise it was great

Evan Y. 
Rating:
5.0

Customer did not leave a comment.

kATHY M. 
Rating:
5.0

Staff was amazing

dylan s.  |  Overall Experience 
Rating:
5.0

Great customer service

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

ANISH M. 
Rating:
5.0

Very helpful

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Thank you!

BETTY I.  |  First Impressions 
Rating:
3.0

There was no lighting in the unit. The people in the office were not at all friendly. Snow removal was horrible we were in the end building and sometimes couldn’t get in. When asked about it in the office we were told it’s self storage. And snow removal wasn’t that easy for them to do.

wendy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arun J. 
Rating:
1.0

Customer did not leave a comment.

aldaine m.  |  First Impressions 
Rating:
2.0

The in-store staff were very nice and always were able to help resolve any issues we had. I believe it was extremely unprofessional for someone to have been smoking in the unit beside mine on a lawn chair. Everytime we had seen her or had to deal with this woman directly she was extremely rude and disrespectful. She would cut us off and not heat our problem out fully. I want to reiterate that the rest of the staff was nice and helpful. For the sole fact of this one woman I wouldn’t recommend this Uhaul to anyone. The guys working there should definitely get a raise that’s for sure.

nichole f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

Harry B.  |  First Impressions 
Rating:
5.0

The overall experience was great except for the sound system in the truck, which was bad as the volume control knob has spoilt. I have to drive the truck around for the whole day with a loud noise.

Abayomi A. 
Rating:
4.0

I was a longer term rental and all was good. I was always pleased either service and apparently cleanliness. A much higher rating would have been given had there not been a significant amount of mouse s h i t, at first noticed on ghe floor and then when emptying the unit, on my furniture, the couches, inside empty dresser drawers. Born and raised on farm it does not freak me out, and is kinda expected.

steven n.  |  Overall Experience 
Rating:
1.0

Poor upkeep of facilities Snow removal is none existent When asking how to get into your unit even a couple weeks after a Snowfall, you get told that there is a shovel in the corner if you need to get into your unit

darryl R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Daren M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marissa L.  |  First Impressions 
Rating:
5.0

We booked on line, when we got to the office on Fri. March 25 @ 4pm the two young guys in the office were doing extremely helpful and even backed our UHaul 20 ft rental truck into our storage spot. They explained each procedure and walked us out to the keypad to show us. We are very happy that we chose UHaul rentals and Storage.

Gabe G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SPENCERCOSMO S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david w.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Barbara T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cam r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas h.  |  Overall Experience 
Rating:
5.0

Location us very convenient for me. The price is very good.

Agnes F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAELL H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yifan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean L.  |  Overall Experience 
Rating:
4.0

Sono issues. Courteous staff and helpful.

Carolina D.  |  Overall Experience 
Rating:
5.0

Very impressed with your staff, your facility, and security measures. We moved into our storage unit with ease.

Lynn W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eileen R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Graham K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thong T.  |  Online Move In 
Rating:
4.0

I Found Everything Was Good Although I Thought The Rates Were A Little High. But Overall It Was Sastifactery.

DAVID P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

I had a smooth move thanks to your excellent company.

Mark A.  |  First Impressions 
Rating:
4.0

Very helpful staff;

Leoncie N.  |  Overall Experience 
Rating:
5.0

The young gentleman, Jacob, who helped me was friendly, professional, very helpful. He answered all my questions and showed me how to use the access card. Thanks Jacob! You helped me feel calmer about my upcoming move and apprehension about finding storage space.

Carolyn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ope Oluwa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrizia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

billie h.  |  Overall Experience 
Rating:
1.0

I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.

Miah-Marie L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff c.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Great facility. Highly recomend. Professionally run.

Thomas L.  |  Overall Experience 
Rating:
3.0

Good service I happy

Istiati D.  |  First Impressions 
Rating:
2.0

Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .

Ricardo E.  |  Overall Experience 
Rating:
4.0

Excellent efficient service.

Thomas L.  |  First Impressions 
Rating:
4.0

My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.

Victor P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYVICKYJODY N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn S.  |  Overall Experience 
Rating:
5.0

Jacob and Ahmed were particularly helpful and accommodating. Thank you.

sossina m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bradley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARYE S.  |  Overall Experience 
Rating:
3.0

Very rude employees but the storage itself was super easy.

Brittany P.  |  First Impressions 
Rating:
5.0

MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.

louie g.  |  Overall Experience 
Rating:
5.0

Ahmad give an excellent service and very nice.Great fast service.Thanks

Bhardwaj M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YASAR M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica T.  |  Online Move In 
Rating:
5.0

Online move in process is excellent and very convenient

Virginia V.  |  Online Move In 
Rating:
1.0

Stop sending me this email. I’ve received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.

electronics l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa A.  |  Overall Experience 
Rating:
5.0

The staff made the whole experience very simple. They were very informative.

Lori F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carissa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
5.0

I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.

dawn b.  |  First Impressions 
Rating:
5.0

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JIM F.