Customer Reviews for U-Haul Moving & Storage of Hamilton

2,378 reviews

1070-1088 Rymal Rd E   Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

(905) 575-4202

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 575-4202

1070-1088 Rymal Rd E
Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just keep doing what you're doing. Customerservice is number one these days and if you're not kind and great to all the customers,They will go to other places. These days service is key

Sherry B. 
Rating:
4.0

Customer did not leave a comment.

Tamara K. 
Rating:
5.0

Great Location, Pleasant staff, easy in and out.

Mark M. 
Rating:
1.0

I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.

Miah-Marie L.  |  Online Move In 
Rating:
4.0

The staff was amazing. Additional customer parking would be nice. Better seal on the truck; some of my mattresses got wet from rain leaking in.

Christine Z. 
Rating:
5.0

Staff were very friendly and helpful.

Melanie K. 
Rating:
3.0

Truck was fine; two minor concerns were that material on driver's seat was ripped and cargo area light didn't work which made loading and unloading difficult

Susan R. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff c.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Great facility. Highly recomend. Professionally run.

Thomas L.  |  Overall Experience 
Rating:
1.0

I would not only not recommend this location to a friend, I just wouldn't recommend Uhaul to anybody. I am severely disappointed, I confirmed to have a 15' truck rented and they gave me a 10' truck, declined searching if there's any in stock at another Uhaul location, and wasn't apologetic at all. I was just told I'll have to use the 10' truck. So not only did I have to move with DOUBLE the amount of loads, I had to pay for double the amount of KMs and double the amount of gas. Extremely disappointed. I will not be using U-haul again.

Thomas V. 
Rating:
1.0

Felt disrespectful. In stress of moving this is not the way you treat your customer. the guy at front treated so rudely and had worst experience.

Jay S. 
Rating:
3.0

Good service I happy

Istiati D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdullateef A. 
Rating:
5.0

Thank you for the great service!

Brandon C. 
Rating:
5.0

The two young staff were very helpful and pleasant. Very accommodating as well :)

Ravi H. 
Rating:
5.0

Nothing. Great experience.

David H. 
Rating:
2.0

Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .

Ricardo E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pasqualino C. 
Rating:
1.0

You guys need Better customer service up Ottawa in Hamilton Canada one lady there are no good for your business trust me!!!!🇨🇦🚚

dazzle E. 
Rating:
3.0

Customer did not leave a comment.

Mitchel A. 
Rating:
5.0

Customer did not leave a comment.

Umo E. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Evgueni P. 
Rating:
4.0

Excellent efficient service.

Thomas L.  |  First Impressions 
Rating:
4.0

My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.

Victor P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdel E. 
Rating:
5.0

Customer did not leave a comment.

Jerry V. 
Rating:
5.0

Excellent, prompt and professional service! Vehicle performance was excellent and adequate for the purpose! Thank you and keep it up!

Sagar L. 
Rating:
5.0

Keep doing what you are doing.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

Cary L. 
Rating:
4.0

Was easy, quick and no hassle. Would rent again from this location.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

Fernando S. 
Rating:
5.0

Well done!

Peter D. 
Rating:
5.0

For people like myself who rent yearly, give them a break on km, a free day, or offer a free month storage like the one drop rentals do..have rented for at least 4 yrs..other than that, no improvement needed for the next customer..would highly recommend you..

kim M. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYVICKYJODY N.  |  First Impressions 
Rating:
5.0

Easy pick-up and return.

Rey June B. 
Rating:
5.0

Great service at this location. Renting and returning was very smooth.

Imran K. 
Rating:
5.0

Everything was very good. The customer service: fast and efficient, the rental van: new, excellent condition. Smooth return after hours.

Christopher S. 
Rating:
4.0

I was very impressed with the staff they were polite and covid responsible,when picking up the truck. When dropping off the truck, again very polite and covid responsible, saw them clean the truck we returned, and finished up quickly. Thank you

Sean Y. 
Rating:
4.0

I am a regular customer of Uhaul at several locations. I was very disappointed to have been charged a second day for being 18 minutes late with the rental.

Krzysztof A. 
Rating:
4.0

Customer did not leave a comment.

Wayne M. 
Rating:
4.0

Customer did not leave a comment.

Lynn S.  |  Overall Experience 
Rating:
5.0

In the Cargo van ,there is always a bad smell

Hussam A. 
Rating:
5.0

Online check in was a breeze! I will be using this again. The truck was in great shape and return was also easy, the staff came out to check me out and it was also easy.

Jeff M. 
Rating:
4.0

I ordered two dollies and when I arrived they didn't have any available. I was offered another style so I took one but it wasn't really what I wanted. The staff were very friendly and helpful.

Kelli R. 
Rating:
5.0

Thanks for your help 😃

Assunta B. 
Rating:
5.0

Customer did not leave a comment.

Gordana F. 
Rating:
5.0

Jacob and Ahmed were particularly helpful and accommodating. Thank you.

sossina m.  |  Overall Experience 
Rating:
5.0

The employees that I dealt with, a younger guy and girl, were both fantastic. The service was amazing.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Raymond m.  |  Overall Experience 
Rating:
3.0

You lie that a rented truck costs ONLY $19.99

Emanuele F. 
Rating:
5.0

Staff was quick, truck was very clean. The only thing was I ordered a dolly and furniture covers and they weren't given to me. I don't believe I was charged for them either, so that's fine.

Erin S. 
Rating:
4.0

Customer did not leave a comment.

Meghan T. 
Rating:
5.0

Rented trailer. Ensure proper ball size on hitch of two inches. Unfortunately I had a 2 and 5/16 inch ball. Trailers could not accommodate this. Fortunately I was able to get access to one and complete the task schedule. Overall experience with Uhaul was good however.

Patrick P. 
Rating:
5.0

Very helpful and friendly staff.

William M. 
Rating:
5.0

Customer did not leave a comment.

Kenzie P. 
Rating:
5.0

Customer did not leave a comment.

Evelyn B.  |  Online Move In 
Rating:
4.0

The service, agents, and vehicle were very good. I would use them again if I needed a cargo van.

Angelo P. 
Rating:
5.0

Everything was great thank you

pro C. 
Rating:
5.0

Best service

Pranay K. 
Rating:
4.0

Customer did not leave a comment.

Bradley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Bakr A. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

There were a lot of charges to my credit card for the exact same amount however when I phoned in about it and then went back to the store, the staff was very helpful and all was rectified in the end. Thank you!

David F. 
Rating:
4.0

Customer did not leave a comment.

GARYE S.  |  Overall Experience 
Rating:
4.0

I rented a Motorcycle Trailer for 3 days. Didn't notice a max speed sticker of 88kph until aftet I drove 3 hours. Trailer was strong and heavy. Price was good. Total $77.00. I told 15 of my motorcycle enthusiast friends how good a product and price it was. I would/will rent it again.

James P. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
1.0

Don't put extra charges without any reason !

Ramesh M. 
Rating:
5.0

Wry easy rental and no issues on self serve. Can was located where it was described.

Lynnette H. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Ivona Z. 
Rating:
3.0

The truck smelled like someone was chain smoking cigarettes in the cab, it was disgusting. Needed to drive with the windows down due to the smell.

Larissa R. 
Rating:
5.0

Customer did not leave a comment.

Sameer V. 
Rating:
5.0

No comment

Augustine M. 
Rating:
5.0

Customer did not leave a comment.

Salvatore L. 
Rating:
3.0

Customer did not leave a comment.

Jomel Q. 
Rating:
5.0

I can always count on U-Haul, very friendly and professional. Thanks.

Norman C. 
Rating:
1.0

Customer service women Is a nightmare. Made me wait 1hr after confirming my account. Never called to verify it was ready to go nor did I get a text or email. My storage unit lock is Broken as it doesn't lock with ease and is VERY difficult to open I paid over $200 For this unit and it doesn't even work. I'm seeking a refund or a free extension of 2 weeks

Juan David S. 
Rating:
5.0

Customer did not leave a comment.

Silvia F. 
Rating:
5.0

You need a customer Parking lot.

VINCENZO A. 
Rating:
2.0

There is no customer parking and the pick up location and the nearest parking is across an intersection. It's obviously not too difficult to park and walk over but I don't see why a truck rental place would be designed with no customer parking. Obviously people are going to want to be able to leave their vehicle somewhere.

Jazz K. 
Rating:
5.0

Customer did not leave a comment.

Vinh M. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
3.0

Truck I wanted for a one way trip wasn't available so I was forced to return the truck within 24 hours which meant I had only until 9am the next day to get it back without having to pay another days rental. We all know moving is time consuming which is why I booked a one way trip, that way the evening of the move I could drop off the truck at my leisure. Instead I had to get up after a long move and drive the truck back to the city I moved from this meant, more gas which I incurred a fee for because I didn't have enough time to gas up. The lady at the desk was rude when I asked if there was a direct number to reach the office instead of having to navigate the seemingly endless phone menu. When I returned the gentleman tons me he'd give me a break on the gas free considering the mishap (cancelling my one way trip the night before my move date) and would only charge me 40 instead of 68 dollars. He says "of your credit card is on file I can just charge you, so you can go if you want". And like an idiot I trusted that. Look at the bill to see I was charged 50 for the gas instead of 40. Nice.

Aaron C. 
Rating:
5.0

Best location in town! Service was fantastic and easy thankyou!

Nicolo C. 
Rating:
5.0

The two young men were friendly and helpful and followed COVID rules

Paul G. 
Rating:
5.0

Customer did not leave a comment.

K blu C. 
Rating:
4.0

Quick, efficient service with friendly providers.

Donald H. 
Rating:
3.0

Very rude employees but the storage itself was super easy.

Brittany P.  |  First Impressions 
Rating:
5.0

Friendly staff walk you through every step fast

Peter O. 
Rating:
5.0

The staff at this location helped me out tremendously during a stressful situation I had with a competitor. Very easy going and receptive to all concerns I had. Thank you very much, your staff here is amazing!

Mehul D. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

Fast, friendly, and efficient service!

Lynn S. 
Rating:
5.0

Customer did not leave a comment.

THOMASJOSEPH H. 
Rating:
5.0

Awesome customer service and friendly staff

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Everything went well but much too expensive. Next time will try Home Depot.

Tomasz P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
2.0

The onsite manager was very unfriendly and no help at all, I asked if I could park my car in the spot that I was removing the u-haul truck from and she said they have no parking available for customers and suggested I park across the street in the Harvey's parking lot. (is Harvey's aware that they are sending all of their customers to park in their lot?) I paid for a dolly to be included with the truck rental and there wasn't one, I brought this up when I returned the truck and was completely ignored, they brushed off the no dolly question and insisted that I didn't put enough gas in and charged me an extra $17. I drove 20 kilometres, so I put $15 in when I returned it, I admit I was being a bit cheap and should have just put and even $20 in, but they suggested that I didn't put any in. The gas gage was not full when I received it, but I didn't take a picture, but the gas that I put in, put it back to the same level it was at, even a bit higher.

Dean A. 
Rating:
5.0

Besides giving me a truck that only had a quarter full of gas, then telling me it's a gas guzzler. I then took it to a gas station the recommended and put 150$ with 1 32$ per litre of gas in it. I used a quarter of gas coming and going to Mississauga. I realize that there is a gauge on how to work fuel consumption in the office as well as the vehicle.. But for a new renter is rather confusing and daunting..had I known the vehicle would not have used that much.. I would have only spent 75$ to half fill it.

VICTORIAANNE H. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
4.0

Overall good service.

Salekin T. 
Rating:
5.0

Abraham and one more associate provided us with excellent service, including quick check-in and check-out and full assistance in hooking up the rental trailer to our tow vehicle. Much appreciated guys. Thanks!

George G. 
Rating:
5.0

Customer did not leave a comment.

Dana C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Outstanding customer service the contact sales women was beyond accommodating and cooperative.

John S. 
Rating:
5.0

The young man that took care of me at check in was very personable, friendly and patient. Please recognize him for the outstanding service he provided.

Anna D. 
Rating:
5.0

MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.

louie g.  |  Overall Experience 
Rating:
5.0

The mileage charges are rather high . I would expect Uhaul to have a regular user rate or a corporate rate

Kimberly C. 
Rating:
4.0

Picking up the truck was fairly straight forward. However dropping it off was a bit confusing. There wasn't really location to drop it off as the original space was used by another vehicle.

louis G. 
Rating:
5.0

Ahmad give an excellent service and very nice.Great fast service.Thanks

Bhardwaj M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YASAR M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica T.  |  Online Move In 
Rating:
5.0

Online move in process is excellent and very convenient

Virginia V.  |  Online Move In 
Rating:
1.0

Stop sending me this email. I’ve received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.

electronics l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa A.  |  Overall Experience 
Rating:
5.0

The staff made the whole experience very simple. They were very informative.

Lori F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carissa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
5.0

I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.

dawn b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIM F.  |  Overall Experience 
Rating:
1.0

Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roberta h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natasha r.  |  First Impressions 
Rating:
5.0

We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!

Brad B.  |  First Impressions 
Rating:
5.0

Customer service was great

roberta h.  |  First Impressions 
Rating:
5.0

It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.

Brian G.  |  First Impressions 
Rating:
5.0

The rep was very helpful and pleasant to deal with!

Tammy J.  |  First Impressions 
Rating:
5.0

Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!

Alicia D.  |  Reservation 
No reviews have been submitted for this location.

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