Customer Reviews for U-Haul Moving & Storage of Hammond

Rating:

5.0

Service Desk were friendly!!!

Rating:

5.0

I xan not walk well: The guy who helped me went out of his way to help me.

Rating:

5.0

There's nothing that needs imoving. Everyone is always friendly.

Rating:

5.0

Well, this is my first experience renting and driving a U-Haul truck. I rented the 10ft from the Hammond location , 822 165th Street. The rental procedure and process was relatively fast and the agent behind the counter was very courteous and kept her work environment very clean and organized. Upon arriving I saw two young male agents outside scraping the windshields and warming up the trucks for arriving customers, like myself. Inside the store there were various items,for sale, relating to moving equipment,all types of furniture ,appliances, precious goods,personal belongings.From bubble wrap to shoulder straps; tape, boxes , rope,shrink wrap and all the prices even less than prices at major stores, including Amazon and Walmart. Very well stocked. Before leaving the desk agent highlighted roadside service info and U-Haul 800 # just in case. I liked that. Once inside the truck and on my way down the road I felt very safe as the driver. The performance of the truck was as it should be : excellent. Very easy to handle and not veering off to one side . The psi in all four tires were at the tire specification, because I checked. It's a quirk I have about air pressure.All the fluids were leveled off and inside the cab was clean. I had mine cigarette lighter phone connection and plugged my phone right in. I am very pleased to have had a relatively painless experience with driving a U-Haul truck. I'm happy I chose 822 165th St. I will use their services again and recommend them to all people that need to move . They are equipped to move you and yours. - previous satisfied customer, Christine Rodriguez

Rating:

5.0

Everything good

Rating:

5.0

None

Rating:

5.0

Great job here too. In and out.

Rating:

5.0

I thought that the staff was very courtesy and helpful! I thought that the computer 🖥 systems caused delays by freezing up when submitting information. Otherwise I was in and out.Thank you. Philgivens663@gmail.com.

Rating:

5.0

Great customer service always

Rating:

5.0

Great customer service had me laughing the whole process clear on direction on how to do the truck the return time great price overall great customer service support! Met all my needs and help me out with me not knowing what to do

Rating:

5.0

It was fast, efficient and friendly. I will use them again.

Rating:

3.0

For the rate you charge you should offer more space. Also how do you force your clients to buy your product after purchasing the unit. That’s not business friendly. You don’t know what financial situation your customers are in to demand that they buy your lock for their unit. You should be very clear that an 8 x 8 only fits half of a three bedroom apartment . You also need to work more diligently towards restoring your 10 X 10 units because you had a lot of customers asking for it but it’s still under construction at that location.

Rating:

5.0

Car fresheners

Rating:

1.0

Hey I'm not happy with how I was charged 30$ for fuel and I have receipts of filling up the tank too where it was once I pulled off with the truck ! This is ridiculous I use Uhual for my moving company service a lot ! Please respond back to me asap I have pictures screen shots and receipts to prove this situation thank you !

Rating:

5.0

I appreciate all the employees at this Uhaul location

Rating:

1.0

Check in on your staff and clean up their attitude and service for us customers. Audit their professionalism. Pure shenanigans havent dealt with this poor of a service all month long. As I have rented out multiple units at multiple locations. Only because they didnt have name tags not introduced themselves I would never come here again. By the way it was them 2 males who worked on December 28 2022 around 16:00 cst. Did not realize Naruto worked at Uhaul.

Rating:

5.0

Employees were helpful and attentive. They provided me with excellent service.

Rating:

5.0

I was promised the same rate as a upgrade and ended up having to pay more because of the lack of communication. The worst experience ever!!

Rating:

5.0

Management was very helpful and friendly nice parents was exceptional

Rating:

5.0

Very helpful, friendly, and quick. Thank you!

Rating:

5.0

Thanks for the friendly customer service during pick up and drop off.

Rating:

5.0

Nothing great customer service

Rating:

5.0

Made my move easy.

Rating:

3.0

The customer service person kehinda Pryor jr is a ass hole no customer service skills at all He threw paper at me I was being nice to him all because the truck gas hand wasn't where it should have been he was talking shit to me with his other co worker You can't be that person and working with people He needs to be removed from that store Other than that the older lady was sweet and nice to all of the customers But I will go to another uhaul if kehinda Pryor jr still there I won't be back we used this uhaul many times

Rating:

5.0

Excellent service from all staff members. Keep up the hard work!

Rating:

1.0

Ok so I was hopeful all my issues were resolved, however I'm still waiting on a deposit that should not have been charged to be refunded almost a month later, I was charged phantom taxes for the first time in over a decade I was also inconvenienced by not being able to transfer boxes to a new location, wait so I can transfer a whole truck, but not 10 boxes I was instructed to go online and cancel my already paid for order.... All in all, service is slipping and it's obvious this company be around much longer with results like this

Rating:

5.0

I really appreciate everyone going above and beyond for customers including myself and witness another worker do the same for another customer when that customer was inconvenienced from a another store location. I would highly recommend anyone to shop at this store location.

Rating:

5.0

Natalie is the best.😘😘

Rating:

5.0

Everything great

Rating:

5.0

Thanks Uhaul

Rating:

3.0

I Rented A Car Trailer, Only Issue Was Worn Strap And Rachet. But It Got The Job Done.

Rating:

2.0

If you don't have what is requested then call your customer and let them know other locations or options. I settled for a 15" truck knowing I needed a bigger one. Cost my more money for more trips for a smaller truck. Then I paid for an appliance dolly to which I recieved a utility dolly and made my 8 hour day a 14 hour day. No straps provided either. Wouldn't ever rent from Uhaul again.

Rating:

5.0

Always great customer service

Rating:

3.0

Cramped inside office, no room to stand. Very efficient service, for pick up and drop off very easily.

Rating:

5.0

How can you improve a great location? You'll be digging for a while. This knows what they're doing. Always a pleasure visiting this location.

Rating:

5.0

Service was Great! 👍🏾

Rating:

4.0

$1800 is a lot. Even when I was quoted $1600. The extra wasn't planned for plus gas. So this to say price changes need to be done

Rating:

4.0

There was a bunch of debris in the trailer. Wait time in the office was long.

Rating:

5.0

Staff was really great but other customers were inconsiderate and ignorant.

Rating:

3.0

give your employees some personalities. i felt like i was bothering them

Rating:

5.0

Nothing

Rating:

5.0

The woman that helped me made it as easy as possible.

Rating:

1.0

Rodent infested, majority of the staff has nasty attitudes, don’t greet you, have outside conversations when assisting you, talk about other customers in front of you. I will not suggest this storage.

Rating:

5.0

Very fast and easy ms. Williams was very helpful and understanding

Rating:

5.0

Very professional. I requested a truck online and when I arrived, all was ready.

Rating:

5.0

Prompt, friendly, good value

Rating:

5.0

The staff that I encountered at this location were very pleasant to work with. They assisted me with issues I had with the mobile app. Unfortunately, the truck that was reserved for me had mechanical issues. They very quickly got me on my way in a different truck. I believe this transition created a billing issue where I was overcharged for miles and fuel I didn't use. I called in the day after I returned the truck and the gentleman I spoke to was able to work through validating my information and refunded me so that I was billed appropriately. Pending the refund processing to my card, I am a very happy customer and would recommend this location to anyone in Northwest Indiana.

Rating:

5.0

The manager is outstanding

Rating:

5.0

More workers

Rating:

5.0

Please recognize the Hammond Indiana team members for providing great service.

Rating:

5.0

Keep up the good Work 😊

Rating:

5.0

Very nice and professional!

Rating:

5.0

Manager was the best she is soo awesome

Rating:

1.0

Asked to extend the drop off time to 24hrs and corporate charged me another $58 to keep the truck. When I went in to drop it off they said it should've of been free for 24hrs. So I got charged extra for no reason.

Rating:

5.0

The manager who assisted me was outstanding. She was organized and efficient and most of all, pleasant. I will continue choosing to rent from this location because of her. Side note. Her system would not allow her to upgrade my rental from a 20' truck to the 26' truck even though it was there and available. You should probably figure out why that was because it was a bit frustrating.

Rating:

5.0

Customer service at pickup was excellent customer service returning truck also excellent very good customer service

Rating:

5.0

Very happy

Rating:

5.0

The person that helped me after U-Haul he was excellent and I really appreciate his kindness and personality

Rating:

5.0

The manager Natalie went up and beyond to help me with a situation recently. And the staff there was very courteous to me when I got my units and when renting moving vehicles. I would highly recommend. Thank you .

Rating:

1.0

Staff members unprofessional and very mean, they also leave customers on hold for a long time then try to play ! Definitely would not recommend those 2 ladys at the front desk on 1st shift should be fired and they try to finesse people out their money this is the one on 169th in hammond by white castles

Rating:

5.0

Very professional

Rating:

5.0

Hours were convenient and it was nice that the facility provided carts to move items from your vehicle to the unit. The staff was always very kind and helpful.

Rating:

5.0

The staff is very helpfull he's name is Mr. Jerus, i really appreciates that he helps me, he is a goodman.

Rating:

5.0

The lady that helped me was overly nice with explaining everything to me . I definitely recommend

Rating:

5.0

Natalie and staff is amazing!!!

Rating:

5.0

Staff was extremely friendly- and took the time to answer all my questions.

Rating:

5.0

Very nice people

Rating:

5.0

Initially the unit i chose was accidentally sold, but upon my arrival the manager was diligent in resolving the issue. Great customer service. A+

Rating:

5.0

Natalie was amazing, and the staff was excellent and very helpful!

Rating:

5.0

The storage needs to be updated the locks are old and they need to get elevators inside the storage unit.

Rating:

5.0

Everyone was nice and knew their jobs. Exremely professional and helpful.

Rating:

5.0

Everything was wonderful except for the lighting in the storage room. There was none. Thank you Natalie she is an amazing supervisor. I would definitely use this place again if needed. Thank you.

Rating:

2.0

Alma and Natalie I will always have a place in My heart for these Ladies that helped Me in My struggle with the lost of My MOTHER just by going above and beyond customer service that doesnt come with the job but comes with how they were raised by being LOVING,CARING & COMPASSIONATE human beings.....& I LOVE YOU guys for that!!! I want to thank you BOTH for that from ME & MY LOVING MOTHER whom I MISS SO MUCH!!! actually it was MY MOTHER who picked UHAUL to store her goods & they done just that.....thank U ALL for such an experience & MAY GOD KEEP YOY & WATCH OVER YOUR FAMILIES & LOVE ONES..... GOD BLESS!!! (P.S UHAUL COOPERATE GIVE THESE LADIES A RAISE).....🌹😉🙏🏽

Rating:

4.0

Need some kind of lights in storage lockers

Rating:

5.0

My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.

Rating:

5.0

ith u haul....

Rating:

3.0

The manager Natalie was very helpful and I appreciate it her helping me finally.

Rating:

5.0

T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.

Rating:

5.0

Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!

Rating:

2.0

I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone

Rating:

3.0

The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn’t end up needing those items. I believe I was still charged for them though.

Rating:

5.0

The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staff

Rating:

5.0

All staff members were very helpful

Rating:

5.0

I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!

Rating:

5.0

Thanks Natalie!

Rating:

4.0

Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.

Rating:

4.0

I will like to personally thank Mrs. Natallie! She’s great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y’all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.

Rating:

5.0

The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka

Rating:

5.0

Great iob

Rating:

5.0

The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again

Rating:

5.0

I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debt

Rating:

5.0

It was very easy

Rating:

5.0

Everyone was very courteous and very helpful.

Rating:

5.0

Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽

Rating:

4.0

This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.

Rating:

5.0

The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.

Rating:

5.0

Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...

Rating:

5.0

Very convenient and professional

Rating:

2.0

The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office

Rating:

5.0

Awesome

Rating:

3.0

I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.

Rating:

5.0

Great, friendly service.

Rating:

3.0

The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.

Rating:

4.0

Excellent service

Rating:

4.0

Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Rating:

5.0

Very helpful even though they were busy.

Rating:

5.0

.

Rating:

4.0

All staff were friendly and helpful at all times.

Rating:

5.0

Looking for forward to working with your establishment again soon Scott

Rating:

5.0

I’ve rented trucks from this location many times, and they are always cordial and professional.

Rating:

1.0

Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!

Rating:

5.0

Unable to accommodate my storage needs but the customer service was excellent at this location! Thank you!

Rating:

2.0

Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.