Customer Reviews for U-Haul Moving & Storage of Hammond

The folks at the location on 822 165th Street, Hammond, IN are excellent and provide great customer service. They pull the trucks out for me and my team, make sure the snow is cleaned off, they will call to let us know our vehicles are ready and they are always very pleasant and easy to work with. In particular I especially like working with Natalie, she does an excellent job.

I rented a trailer that was inspected but later the brake light was out on and mentioned it to one of the workers and he acted like it was no big deal.

Just by saying welcome to. Uhaul good morning thank youor just. help people with checking in. Like. Step up please how may I help you

Quick excellent service, nice helpful customer service

The General Manager at this location was very friendly and knowledgeable. She answered all of our questions and made it easy.

T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.

Friendly staff, and I was taken care of quickly, both during pick up and drop off. Handle social distancing and safety precautions well.

They was very helpful

Guy at the counter could try to be a little more friendlier. Guy cleaning off the trucks and shoveling was more personable

The location we were given was 45 minutes from outside our desired location but we were not notified that this was going to be the case until less than 24 hours before our move. This was not the locations fault but U-haul as a company. When you book a U-haul for Chicago 30 days before your move, they should tell you that nothing is available and not let you believe you have a pickup location in Chicago and then 20 hours before your move tell you that you need to drive to Indiana, 45 minutes away to pick up your truck. After complaining, we were given extra miles to cover the added distance.

Very nice and pleasant empmoyees

Woman (Manager) was very rude and unprofessional. Poor communication skills, condescending tone and no eye contact. Even when I try to deescalate the situation woman continued to be verbally abusive. I was told my business was not needed and could just leave. I have been coming to this location for 8 years and have never had anything close to this unacceptable service.

Perfect experience.

More staff

Pick up was easy will all information added from my check in on the web site. I did receive the contract via text which was convenient. My reservation did not show up on my U-Haul app which was nota problem until I tried dropping off the truck. When I tried dropping off the truck the link that was texted to me did not work. I left the truck at the drop off location and had to return the next day to complete the drop off.

fast reliable and great customer service

:)

Wires hanging on the back.

Honestly, the truck smelled like cigarettes. It's my fault for not pointing it out at first. Didn't bother me right away but being in it for two hours got rough. Also, the staff at the location was incredibly rude and didn't wear a mask. I tried to be as polite as possible and almost snapped because the gentleman was so rude. I'll be looking to other locations in the future and I hope I don't receive the same kind of service and disrespect.

Excellent staff. Great job, great setup for return.

n/a

Our original pick up location was Munster and when we got there, they didn't have a truck for us. The owner quickly arranged for us to go to another location about 10-15 minutes away. That put us behind in our moving process. I wish someone had notified us of the change beforehand hand instead of wasting all that time. Also, your application doesn't work properly. It wouldn't accept our fotos for both pick up and drop off. I spent a good 40 minutes in the cold trying to complete the drop off. I was very disappointed.

Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!

Make sure everything is working i had a brake light out and the turning signal light out

Nothing, great people

Quick and friendly service, just like I like it!

Excellent Customer Service!!!

Great customer service while picking and dropping off. Thanks

Drop off layout was confusing. Had to move the truck again after parking and cleaning it bc I realized where the intended spot was as we were about to drop the keys in the box the first time. Personnel was also unfriendly over the phone and called the main Uhaul customer service a liar for what she had told me concerning scheduling. I ended up paying a lot more money than I expected (over $150 iirc) because uhaul employees were unclear and told me differing info. Between this location and the main service line, my entire experience with uhaul was trash.

Had trouble finding employees. Took a while.

Very good customer service

N/A

Dome lights in truck

Loved the mobile check-in. Very easy to use. Saved me a lot of time!

Lower prices would be great

Excellent service! Thumbs up to the customer service representative that helped me with my Van. Insider wild wild lol

N/A

The gas tank wasn't full when I picked it up.... And NOBODY EVER ANSWERS THE PHONE HAD TO GET AHOLD OF PEOPLE THAT WORK THERE.. The computer systems were NOT WORKING properly and the credit card swipe was down...

Start by not giving away my truck to a walk in and I had a reservation

Great friendly customer service.

The cargo van was just right and easy to handle. The seating was comfortable and roomy enough. Customer services was respectful, timely and understanding. The estimated price was on the dollar. Even tho I snapped pictures all around the van, I didn't have any problems or issues. Thanks

make sure that the trailers are secured properly before allowing customer to leave...

I received a truck with 13/16 of a tank of gas. I was asked to return the truck with the same among of gas as I received it. If found this very hard to do, since it was pumping the gas myself . I decided to fill the tank up with hopes of receiving credit for the 3/16 extra gas I purchase. I was denied credit. I would suggest that all trucks come prefilled to full, so that it is easier for the renter to comply without gestating amount needed. PS I will never use your company again.

Excellent service with friendly staff workers!!! Very helpful

The woman was most helpful (maybe her name was Natalie) but the place was understaffed, so there was a long wait. She went out of her way since my request to UHaul's site was not carried out--different size van and a dozen fewer pads and no furniture dolly--and saw that I was taken care of. The truck worked out well.

Nothing! Outstanding Customer Service! I will definitely return!

I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone

Great service.

The staff was great and very professional.

The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn’t end up needing those items. I believe I was still charged for them though.

The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staff

All staff members were very helpful

I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!

Thanks Natalie!

Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.

I will like to personally thank Mrs. Natallie! She’s great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y’all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.

The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka

Great iob

The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again

I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debt

It was very easy

Everyone was very courteous and very helpful.

Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽

This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.

The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.

Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...

Very convenient and professional

The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office

Awesome

I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.

Great, friendly service.

The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.

Excellent service

Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Very helpful even though they were busy.

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All staff were friendly and helpful at all times.

Looking for forward to working with your establishment again soon Scott

I’ve rented trucks from this location many times, and they are always cordial and professional.

Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!

Unable to accommodate my storage needs but the customer service was excellent at this location! Thank you!

Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.

Could improve customer service.

None

We had a terrific experience using Uhaul! We would highly recommend them to anyone!

The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encountered

The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.

THANK U!