Customer Reviews for U-Haul Moving & Storage of Hammond
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hammond
Jerel G. on
I liked the location and the staff, my only suggestion would be expanding the front counter so that you can have more than two associates assisting customers.
Carmen L. on
the best service from Natlie (not sure of her name please look it up to verify) she has excellent customer service.
Marco M. on
Rude customer service!!!!
Andrea J. on
Ryan and Natalie was a huge help great customer service after a horrible week they put a smile on my face with their positive vibes 100+ stars.
Thomas G. on
NA
Timothy I. S. on
Very nice people at the desk.
Thomas C. on
Reserved a U-Box and when I arrived they didn’t have any available. Why even have a reservation??!
Steve G. on
haul need to modernize their software to make it faster for the customers Other than that I would give it excellent ratings
Paul N. on
Staff was friendly. Was hoping checkout would be a little quicker. Ended up putting way to much gas back in the truck because the gauge wasn't responding the way I expected. Lot of money to have a truck for two and half hours but hey thats market rate I guess.
Melvin H. on
Natalie got me in and out with a smile and great music!
shanita s. on
The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.
iris D. on
First of all I waited for an hour standing up to be taken care of by the rude gentleman that were there why he just cared about flirting with another customer. Then all he was worried about was the new phone I had in my hand. Instead of hurrying up to take care of all the customers that were there. After tat hour, even though I did express check in on the app it still took about 15-30 minutes to get my rental. If you can don’t go to this location they have the rudest employees and the manager is no better.. WORST CUSTOMER SERVICE EVER!!! But truthfully I will give it a negative 0 stars for this location!!!!!
Curtis V. on
YOU WERE GREAT, THANK YOU
William F. on
Excellent store
Kristopher S. on
Clerks are very unproffesional. Had to wait about 20 min for them to finish a single customer because of all the small talk between the clerks. When it was my turn the small talk continued as if I wasn't even standing there. I will not be back to this location.
Latoya T. on
Make sure the the trucks runs well the truck I drove sounded like trash and like the transmission was about to go out.
Gerard B. on
Awesome team and very accommodating.
Fabian B. on
I love going to this location the most. Such friendly customer service ready to get you on your way as soon as possible. Thank you so much!
Tracey M. on
Awesome service! Need more bodies for equipment returns.
Lenore M. on
U R GREAT!!! The only thing you could do is load the stuff and move it for us LOL THANK YOU FOR BEING THERE!!!
Philip A. on
Staff very friendly and helpful. Will definitly use them again. Did not have towait at all, from renting the truck to dropping it off. Excellent job to the staff!
RHONDA M. on
Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...
Gail B. on
Very convenient and professional
Shar S. on
The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office
Jenora K. on
Awesome
Michael A. on
I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.
Bonny S. on
Great, friendly service.
LAURIE G. on
The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.
Teresa J. on
Excellent service
Diondra D. on
Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!
Elizabeth K. on
Very helpful even though they were busy.
BILLIE R. on
.
ZENOBIA W. on
All staff were friendly and helpful at all times.
scott w. on
Looking for forward to working with your establishment again soon Scott
elizabeth g. on
I’ve rented trucks from this location many times, and they are always cordial and professional.
Alessandra C. on
Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!
Joyce M. on
Unable to accommodate my storage needs but the customer service was excellent at this location! Thank you!
chris m. on
Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.
Carleen X. on
Could improve customer service.
sindey b. on
None
Shayna C. on
We had a terrific experience using Uhaul! We would highly recommend them to anyone!
Brittany K. on
The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encountered
Lestavia P. on
The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.
Sharay H. on
THANK U!