Customer Reviews for U-Haul Moving & Storage of Hammond

Rating:

1.0

Hire people that know what they’re doing.

Rating:

1.0

My uhaul was stolen from Las Vegas n they tryna change me 14000 dollars for something that was stolen from Las Vegas

Rating:

3.0

I am very DISAPPOINTED with the process of my rental I've been using my debit card for YEARS when renting the cargo van only for me to told that was never the case making me go back and forth with the gentleman at the next kiosk because he was helping the rep help me I had to get an ENTIRE TRUCK in which I DID NOT NEED. I advised him I have NEVER used a credit card, and he insisted I was incorrect. If that is the case what is your ACTUAL POLICY on renting a cargo van going forward and why wasn't I never told this before and why when I did my online reservations did it ALLOW me to RESERVE IT using my DEBIT CARD

Rating:

5.0

They did everything they could and all went well

Rating:

5.0

Workers helpful which makes the process much faster .

Rating:

5.0

Bargain

Rating:

5.0

Amazing people with amazing service

Rating:

3.0

I reserved a 15 truck which was confirmed but it was provided a bigger truck being charged $9.00 extra. They said no 15 truck availability but I was able to see a bunch of them.

Rating:

5.0

Have the trailer clean, we had to use a leaf blower and a broom to clean it before we used it.

Rating:

5.0

Very prompt and polite

Rating:

5.0

Great customer service!

Rating:

2.0

Whoever assisted me on Sunday did a great job but overall this location is not the best. Everytime I go there (I go quite often in the summer) there are not enough employees working and we are waiting so long to get helped. On Sunday there was only 1 competent employee doing almost everything while you had one other guy still in the training phase and took forever to complete a transaction for a rental and had to keep asking for help. Customers need to be in and out. If you’re still training an employee he should be shadowing someone and have another fully trained person working the shift so there are no hiccups. I may end up going to schereville moving forward because it takes way too long for me to get my rental (and I use the app to make it easier) and also usually need propane the same day. Thanks-

Rating:

5.0

The staff are professional and helpful.. I've never had any problems and it's easy to make my payments when needed...

Rating:

5.0

Jessica Johnson was great

Rating:

2.0

The storage unit is much smaller than I expected and a little inconvenient to get to

Rating:

5.0

The customer service is amazing here. These guys are amazing! Plus the rep and I share birthdays (How cool is that!) I will definitely recommend this U Haul location to all my family and friends! Speedy checkout too. 5/5!

Rating:

5.0

The two reps at the Hammond location were beyond exceptional! I’ve used this U-Haul for years and nothing short of amazing. My rep took such good care of me. I was also in and out. She pulled my truck right to the door. Let me know everything I needed and even got me a drop off location just seconds from my new house. I’ll go to this location anytime! Thanks again!

Rating:

2.0

Was charged for 3 gallons of fuel when the unit I was given was even filled to 3/8 of tank to begin with drove a total of 8 miles not even enough to move the gas gauge and now getting charged for 3 gallons that’s bs

Rating:

3.0

Missing irems

Rating:

5.0

Ms Tamekka was very nice and courtesy. She was accommodating and friendly!!!

Rating:

5.0

The customer service went above my expectations, they have such knowledgeable staff with great attention to detail. I would definitely use again and recommend to others.

Rating:

2.0

Poor customer service from employees

Rating:

5.0

Yes the whole service experience was great from the staff on hand to the equipment l

Rating:

1.0

The staff here was terrible. They were not in the office either time I went. I had to look for someone after waiting in the store for several mins!

Rating:

3.0

Several of the employees are blatantly rude...,

Rating:

5.0

I normally don't give compliments, but the young lady Shessiah is an excellent employee. Right attitude and enjoys what she is doing. She is the type of person who should be training other new employees throughout the company. I sincerely mean that. You only get one chance to make a first impression and her first impression is the best impression than any company would do desire.

Rating:

5.0

Great staff and very concerned about customer situation’ Alma and Derrick are great!!

Rating:

5.0

Everyone was great. Nothing that I can think of

Rating:

5.0

Well maybe next time a discount

Rating:

5.0

My equipment rental was perfect. And the convenience of dropping off after hours.

Rating:

5.0

Great customer service. It can get backed up with customers. I recommend at least 2 chairs for sitting as you wait.

Rating:

5.0

They made my experience so quick and easy. Will definitely recommend them to family and friends!!!

Rating:

5.0

Nothing the staff excellent great customer service 👍🏽

Rating:

3.0

Vehicles need to major maintenance I feared my truck would stop on me barely picked up speed gear shift barely wanted to move in correct gear so many things could have went bad during my trips

Rating:

5.0

Prompt service from friendly staff. No hassle return. A very positive experience. Thank you.

Rating:

5.0

They Are Grrreeeaaaaat❤️

Rating:

1.0

This whole experience was horrific. Not only did they not have the right space I had to load and unload and double pay workers. They sent me to another facility then double charged for the truck. I will never use U-Haul again. U-Haul caused me to over spend $500 I am so outdone

Rating:

5.0

Great customer service!

Rating:

5.0

5 star service from start to finish.

Rating:

5.0

Explain the holds on cards all the different charges better, how it works.

Rating:

2.0

I filled the tank to the level when I left the facility, drove 40 miles and added 3 gallons before I returned - across the street. Yet, an additional 4 gallons were assessed. I called in and was told it was my responsibility to check my phone with the sent link - although I told the worker I didn’t have my phone when she intimated asked me to take a picture of my Id. If she knew I didn’t have it, why should I have been expected to know a link was coming to my phone? I completely disagree with the stance of the store and the $18 assessment.

Rating:

5.0

The whole experience was quick and easy. Staff is friendly and knowledgeable. Thank you!

Rating:

3.0

My U-Haul truck was extremely loud and difficult to steer. The doors in the driver and passenger side were very hard to close as well. Safety risk. Also I had to come back for the dolly and furniture pads I paid for. I asked about getting another truck but was not accommodated.

Rating:

1.0

First I was given a truck with a quarter tank of gas. I was given a key and told I was all good. I go out to the back lot, in the dark, and the truck was between 2 trucks. I had to go back to the office to ask for someone to move the other trucks I then had to ask for assistance finding the tow dolly and had to ask twice for the moving pads I had requested. This was the first time renting from uhaul that it took over 30 minutes to get my rental and be able to leave. Also, the truck kept throwing code while driving, one stating the brake was engaged, hill assist wasn't working and there was play in the steering wheel.

Rating:

5.0

Everything went smoothly!

Rating:

5.0

Thank you for being so helpful and nice..

Rating:

5.0

Everything went very well. Customer service was very good. Thank you for your help.

Rating:

5.0

manger was great customer service skills on point would definitely refer people to this location

Rating:

5.0

The staff went out of their way to accommodate me, and I really appreciated the ease of rentals on such a stressful day.

Rating:

5.0

The ladies were very efficient and helpful. Thank you

Rating:

1.0

The customer service Brandon was rude need not to work with customers. I was asking questions about returning he was not polite at all basically laughed at me when I asked him his name said what's going to happen to me that is not good service when a person tells a customer nothing going to be done. Im spending my money and i feel that people should treat people how they want to be treated.

Rating:

1.0

The gas level was low I guess the last person lied

Rating:

5.0

Great service

Rating:

5.0

Lied about gas level

Rating:

2.0

I walked in and lady did not speak until I spoke to her. Overall the lady was rude. The truck smelled bad.

Rating:

5.0

Everyone had great customer service. There was no wait time and the process was super fast and easy.

Rating:

5.0

Not anything the lady who waited on me jan 25th at 10am she was good very good attitude and she nice and pleasant didn't let the crowd overwhelm her she stayed cool and calm

Rating:

5.0

👍!

Rating:

5.0

Mrs Temekia the general manager was extremely helpful and very informative thanks lady got me in and out

Rating:

5.0

The guy at the counter was very knowledgeable of his job and polite.

Rating:

1.0

Upon my return I asked an employee that was outside looking at vehicles is there anyone to check vehicles in so I can get a receipt he said yeah you could just leave or just wait until I'm done I asked how long will he be then he said well fine what truck is it talking to the truck sat in the truck for about 10 minutes we walked inside gave him my contract he said I didn't need it I picked it up off the table then he looked at me and says you got a problem so no and he started cussing me and he even says let's go outside I'll beat your ass out right in front of the manager and another customers and in front of my son and said something to my son. So here's my number 219-631-6529 I would like a call back on this.

Rating:

5.0

They always go above and beyond when assisting customers. They treat us like people.

Rating:

3.0

The only reason I gave this facility a three star is because the customer service is great but the storage cost every month was super expensive the storage I had was super small and I paid 149.00 every month sometimes lates fees which I will pay 179.00 when I say my storage unity was small I mean small another all my mattress was stained with yellow stains I don’t know why and where if came from because we I first brought my things to this location my mattress was good as new and now I just want to throw them all away once I unload my things from the U-Haul I will definitely take pictures and file for complaint

Rating:

1.0

I purchased my uhaul unit on 8/21/24, I am moving in today, (8/22/24). The staff member I was serviced by was very “nice-nasty,” and was unnecessarily giving me a hard time. Prior to coming in on 8/21, I had already come in and reserved the same unit. The manager was polite and helpful on that day. As for the staff member that worked that afternoon, he was not pleasant at all. Also, the set up is very inconvenient. You can’t park in the actual dock area, my unit is up the stairs, which means I have to bring things in from my car, parked outside of the dock. Currently, I am moving some heavy things in by myself. The lock system is inconvenient as well. I had to keep going in and out, and up and down the stairs. A staff member put a gold lock with red tape on it on the unit. I had to continuously go up and down, back and forth just to have the right key for the red tapped gold lock. There’s no elevators, or anything to help move things into the storage unit. Even with movers to help, it would be nice to have a cart or something to help customers move into their units if I have to bring things from the lot which is absolutely crazy. I was asked repeatedly yesterday, “are you moving in today?” Besides the gold key, what does it matter if you can’t park in the dock, there’s nothing to help move, (as in carts etc.), and you’re going to be inconvenienced anyways. Something told me to go to another Uhaul. I’m upset I didn’t listen to my first mind. If I could, I’d truly get a refund from this place. Moving can already be hard enough.

Rating:

5.0

Representative was a professional.. made my renting of a truck n storage experience easy n comfortable...

Rating:

5.0

Friendly and knowledgeable

Rating:

5.0

All of the staff there are amazing!!!!!!!!!

Rating:

5.0

I Would Love To Say Thank U So Much, Mz.Alma For The Great Customer Service Shown,And I'll Definitely Be Using You Guys Again, If Needed.

Rating:

1.0

DIDN'T USED IT IT COULD NOT ACCOMMODATE A 2OFT TRUCK LOAD.

Rating:

5.0

The best service ever and very friendly

Rating:

4.0

Thank you

Rating:

5.0

My girls Nathlie and Valma where the best I love them never had any problems with anyone since I had my storage unit had it for a least 12 years no complaints from me .

Rating:

5.0

Ms. Williams, the manager is providing outstanding customer service.

Rating:

5.0

Customer service was amazing. Staff was very friendly and helpful. Price of unit was right.

Rating:

3.0

For the rate you charge you should offer more space. Also how do you force your clients to buy your product after purchasing the unit. That’s not business friendly. You don’t know what financial situation your customers are in to demand that they buy your lock for their unit. You should be very clear that an 8 x 8 only fits half of a three bedroom apartment . You also need to work more diligently towards restoring your 10 X 10 units because you had a lot of customers asking for it but it’s still under construction at that location.

Rating:

5.0

Management was very helpful and friendly nice parents was exceptional

Rating:

5.0

Very helpful, friendly, and quick. Thank you!

Rating:

1.0

Rodent infested, majority of the staff has nasty attitudes, don’t greet you, have outside conversations when assisting you, talk about other customers in front of you. I will not suggest this storage.

Rating:

5.0

Very happy

Rating:

5.0

The person that helped me after U-Haul he was excellent and I really appreciate his kindness and personality

Rating:

5.0

The manager Natalie went up and beyond to help me with a situation recently. And the staff there was very courteous to me when I got my units and when renting moving vehicles. I would highly recommend. Thank you .

Rating:

1.0

Staff members unprofessional and very mean, they also leave customers on hold for a long time then try to play ! Definitely would not recommend those 2 ladys at the front desk on 1st shift should be fired and they try to finesse people out their money this is the one on 169th in hammond by white castles

Rating:

5.0

Very professional

Rating:

5.0

Hours were convenient and it was nice that the facility provided carts to move items from your vehicle to the unit. The staff was always very kind and helpful.

Rating:

5.0

The staff is very helpfull he's name is Mr. Jerus, i really appreciates that he helps me, he is a goodman.

Rating:

5.0

The lady that helped me was overly nice with explaining everything to me . I definitely recommend

Rating:

5.0

Natalie and staff is amazing!!!

Rating:

5.0

Staff was extremely friendly- and took the time to answer all my questions.

Rating:

5.0

Very nice people

Rating:

5.0

Initially the unit i chose was accidentally sold, but upon my arrival the manager was diligent in resolving the issue. Great customer service. A+

Rating:

5.0

Natalie was amazing, and the staff was excellent and very helpful!

Rating:

5.0

The storage needs to be updated the locks are old and they need to get elevators inside the storage unit.

Rating:

5.0

Everyone was nice and knew their jobs. Exremely professional and helpful.

Rating:

5.0

Everything was wonderful except for the lighting in the storage room. There was none. Thank you Natalie she is an amazing supervisor. I would definitely use this place again if needed. Thank you.

Rating:

2.0

Alma and Natalie I will always have a place in My heart for these Ladies that helped Me in My struggle with the lost of My MOTHER just by going above and beyond customer service that doesnt come with the job but comes with how they were raised by being LOVING,CARING & COMPASSIONATE human beings.....& I LOVE YOU guys for that!!! I want to thank you BOTH for that from ME & MY LOVING MOTHER whom I MISS SO MUCH!!! actually it was MY MOTHER who picked UHAUL to store her goods & they done just that.....thank U ALL for such an experience & MAY GOD KEEP YOY & WATCH OVER YOUR FAMILIES & LOVE ONES..... GOD BLESS!!! (P.S UHAUL COOPERATE GIVE THESE LADIES A RAISE).....🌹😉🙏🏽

Rating:

4.0

Need some kind of lights in storage lockers

Rating:

5.0

My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.

Rating:

5.0

ith u haul....

Rating:

3.0

The manager Natalie was very helpful and I appreciate it her helping me finally.

Rating:

5.0

T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.

Rating:

5.0

Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!

Rating:

2.0

I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone

Rating:

3.0

The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn’t end up needing those items. I believe I was still charged for them though.

Rating:

5.0

The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staff

Rating:

5.0

All staff members were very helpful

Rating:

5.0

I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!

Rating:

5.0

Thanks Natalie!

Rating:

4.0

Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.

Rating:

4.0

I will like to personally thank Mrs. Natallie! She’s great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y’all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.

Rating:

5.0

The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka

Rating:

5.0

Great iob

Rating:

5.0

The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again

Rating:

5.0

I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debt

Rating:

5.0

It was very easy

Rating:

5.0

Everyone was very courteous and very helpful.

Rating:

5.0

Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽

Rating:

4.0

This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.

Rating:

5.0

The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.

Rating:

5.0

Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...

Rating:

5.0

Very convenient and professional

Rating:

2.0

The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office

Rating:

5.0

Awesome

Rating:

3.0

I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.

Rating:

5.0

Great, friendly service.

Rating:

3.0

The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.

Rating:

4.0

Excellent service

Rating:

4.0

Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Rating:

5.0

Very helpful even though they were busy.

Rating:

5.0

.

Rating:

4.0

All staff were friendly and helpful at all times.

Rating:

5.0

Looking for forward to working with your establishment again soon Scott

Rating:

5.0

I’ve rented trucks from this location many times, and they are always cordial and professional.

Rating:

1.0

Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!

Rating:

5.0

Unable to accommodate my storage needs but the customer service was excellent at this location! Thank you!

Rating:

2.0

Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.

Rating:

3.0

Could improve customer service.

Rating:

5.0

None

Rating:

5.0

We had a terrific experience using Uhaul! We would highly recommend them to anyone!

Rating:

1.0

The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encountered

Rating:

5.0

The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.