Customer Reviews for U-Haul Moving & Storage of Hammond

5,081 reviews

822 165th St   Hammond, IN 46324
(& Calumet)

(219) 937-1454

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(219) 937-1454

822 165th St
Hammond, IN 46324
(& Calumet)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

kathryn g.  |  Overall Experience 
Rating:
5.0

N/A

DAVIE W. 
Rating:
4.0

Besides the issue of not informing me earlier that my original location didn't have the Equipment when I made the reservation at noon and wasn't informed until 8 something am the next day I guess everything was.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Doreen P. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

Maya M. 
Rating:
5.0

Customer did not leave a comment.

SHARNA I. 
Rating:
5.0

Thank you guys !!

don yail B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

The item reserved was NOT available and had to take a bigger vehicle which consumed more gas. This was a last minute switch because the vehicle reserved was NOT on hand. Turn in was a long 30 minute wait before I could check in the vehicle,

MIGUEL D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

GREGG N. 
Rating:
4.0

Customer did not leave a comment.

CHANGA K. 
Rating:
5.0

Customer did not leave a comment.

Arnette H. 
Rating:
5.0

Customer did not leave a comment.

EDDIE R. 
Rating:
5.0

I was able to reserve a truck online. I only needed it for a few hours. I arrived at the facility and was quickly attended to. I received my truck within minutes. The process was simple and fast. Returning it was also easy. I'd would recommend them highly.

ALVARO V. 
Rating:
3.0

Customer did not leave a comment.

BALIVIA W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY G. 
Rating:
5.0

Customer did not leave a comment.

KELLY O. 
Rating:
5.0

Customer did not leave a comment.

REGINALD W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD V. 
Rating:
1.0

The brake lights didn't work I got pulled over serval times

TANGIE H. 
Rating:
5.0

Customer did not leave a comment.

JULIA S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel J. 
Rating:
5.0

I go out of my way to rent from this Uhaul. My mother in law moved from another area and I refuse to use the U-Haul near her because of the team at this U-Haul. Everyone is great and makes sure we are always taken care of. I've never had a problem renting from here. Ms. Brenda is everything! It's a family experience here. I don't feel like “only” a customer. I'm family when I walk through those doors. This is customer service on a level that can't be taught. You have to live it daily. That's what this U-Haul team does. And ALWAYS GET SAFE MOVE!! ALWAYS!! Seriously. It saved my life once and I will never move without it. If you need me to do a commercial for it, contact me. I'll do it.

ANDRE A. 
Rating:
5.0

Customer did not leave a comment.

LATRICE T. 
Rating:
4.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
1.0

I picked up uhaul at 12pm bought it back 10 am. When I looked at my bill it was 123.xx I'm trying to figure out why when I went 40 miles and charged 19.99$ for Uhaul and have 14.00$ Insurance . The reason why is because they charged me for 2 days in stead of 1.

Jala M. 
Rating:
5.0

What a great place to rent from. Natalie Williams is the nicest person to deal with by far. If uhaul has a most valued employee award this woman deserves it along with a big ole raise! I highly recommend this business especially if you have the pleasure of dealing with her.she answered every question I could think of and made this rental experience a pleasure.

Michael H. 
Rating:
5.0

The staff made my experience safe, fast and enjoyable

DONALD L. 
Rating:
5.0

My whole experience from start to finish was frustrating. I was given the wrong pick up location. Then after I was already on the process of dropping it off I received a test message to go drop it off in gary. Thankfully the young man who was checking in trucks at the place we already where on 165th in hammond was kind enough to check in our truck and said we could leave it there and he would make a note of the situation for us. Communication and instructions were incorrect and very inconvenient.

JAMIE V. 
Rating:
5.0

I always rent my U-Haul's from this location the staff is friendly The U Haul'salways be clean The management is very nice very professional and always make sure the customers are took an care of

KANIKA P. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS B. 
Rating:
4.0

Remind folks to not lock the vehicle and deposit the key in the drop box and THEN go to the validate app on thei or phone. I had to pay the extra $20 because I couldn't take a photo of the mileage and gas level. Otherwise all good!

ELEANORE K. 
Rating:
5.0

Customer did not leave a comment.

FELICIA D. 
Rating:
5.0

Customer did not leave a comment.

MELYRAH G. 
Rating:
5.0

Natalie was amazing, and the staff was excellent and very helpful!

christine h.  |  Overall Experience 
Rating:
5.0

The 165th hammond,indiana location and staff are great. I have rented trucks and trailers from here for years and will continue to do so.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Kristyn B. 
Rating:
5.0

Customer did not leave a comment.

FILIBERTO M. 
Rating:
4.0

Customer did not leave a comment.

Valerie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KISHA P. 
Rating:
5.0

Customer did not leave a comment.

FILIBERTO M. 
Rating:
5.0

The storage needs to be updated the locks are old and they need to get elevators inside the storage unit.

Jennisis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephany M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Try to have extra equipment for your customer,just in case someone Late is bringing in one.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

SHAWNEE T. 
Rating:
1.0

I made a reservation at a different location, and when I got there my truck was not available. Cost me money and time!!!

ORIN T. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
1.0

Make sure the truck that the person reserved is there so they won't have to make a 1000 trips because the vehicle is to small.

ANTIONETTE H. 
Rating:
1.0

This was the SECOND weekend in a row I have booked a van and on both occasion I have arrived for pick-up and not received a van. Last Saturday I booked a van and was told that I would have to pick it up in Merrillville because the one they had broke down. This Sunday (29th) I originally booked a van for 12pm didn't end up getting it until 230pm which threw my whole day off and they were still down the van from last week. They really need to work on being more organized and I don't know getting more trucks so customers aren't booking a truck you don't have! Customer service could use some improvements when you inconvenience your customers day you should be accountable and make things right as best as you can!

JASMIN O. 
Rating:
3.0

Explain prices

MARY S. 
Rating:
5.0

Great service!!!

DANNY C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN A. 
Rating:
5.0

Natalie was great and made it easy for us to pick up and drop off. She was very courteous and helpful making the rental experience go smoothly.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

The staff was very helpful.

ERIC L. 
Rating:
4.0

This is not the location that I chose. But it isn't too far from me so that wasn't that bad. And thankfully they had more than one trailer because the one they assigned to me first had a broken door. Overall this location served me well. The associate who helped me was very helpful and quick when she had to change me into a different trailer. I was very pleased with that.

Larry S. 
Rating:
5.0

Get some dollies

TERRY B. 
Rating:
5.0

Awesome!

JOHN M. 
Rating:
4.0

Overall great. I would have preferred a printed contract versus getting the information on my phone but was told the paper option was not available.

Brent S. 
Rating:
5.0

She was very nice and knowledgeable plus super helpful with check in.

VICTOR A. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Stefanee H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
3.0

We originally reserved a vehicle at the Schererville location and were sent here. We were forced to use a larger trailer than we reserved. Very disappointed in the service at both locations.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

KANIKA P. 
Rating:
5.0

Customer did not leave a comment.

NEIL D. 
Rating:
5.0

Everyone was nice and knew their jobs. Exremely professional and helpful.

Venita W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADFORD K. 
Rating:
3.0

We did not get the dollies we asked for but still got charged for them.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

KANIKA P. 
Rating:
4.0

Customer did not leave a comment.

ALETHA G. 
Rating:
5.0

Customer did not leave a comment.

GEARY D. 
Rating:
5.0

Everything was wonderful except for the lighting in the storage room. There was none. Thank you Natalie she is an amazing supervisor. I would definitely use this place again if needed. Thank you.

Adelfa P.  |  Overall Experience 
Rating:
5.0

The customer service representative at the desk was exceptional in helping me. I will definitely return for my rental needs because of her.

Frank S. 
Rating:
5.0

Nothing

TYRONE F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

STACY H.  |  Overall Experience 
Rating:
3.0

Truck wasn't clean at all. Spilled drink all over the middle seat and passengers seat.

KASANDRA T. 
Rating:
1.0

I used photos and have contacted you 3 times for a milage dispute. I have not received my refund nor any contact in regards to it

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN H. 
Rating:
2.0

Alma and Natalie I will always have a place in My heart for these Ladies that helped Me in My struggle with the lost of My MOTHER just by going above and beyond customer service that doesnt come with the job but comes with how they were raised by being LOVING,CARING & COMPASSIONATE human beings.....& I LOVE YOU guys for that!!! I want to thank you BOTH for that from ME & MY LOVING MOTHER whom I MISS SO MUCH!!! actually it was MY MOTHER who picked UHAUL to store her goods & they done just that.....thank U ALL for such an experience & MAY GOD KEEP YOY & WATCH OVER YOUR FAMILIES & LOVE ONES..... GOD BLESS!!! (P.S UHAUL COOPERATE GIVE THESE LADIES A RAISE).....🌹😉🙏🏽

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuelita G. 
Rating:
5.0

Customer did not leave a comment.

Danny J. 
Rating:
3.0

While we did run into bumps in the road the staff at this location was truly a pleasure to work with. I wish I would've gotten the gentleman's name, but when I picked my rental up he pulled it around for me and cleaned the inside which he didn't have to do and was very polite the whole time. Natalie the GM truly showed that she cared about our troubles and went the extra mile to help us find a resolution it was a pleasure talking to her.

Katlynn A. 
Rating:
4.0

Automated process was fast and easy. Uploaded all required documents. Return was automated....but still had to wait in 20 min line to pick up and return. Had to wait behind those with no reservation. There has to be a non reservation line and one for reservation.

Saul A. 
Rating:
5.0

Nothing! Everything was super easy and convienient and the lady working the front desk is super kind and helpful!

Brittany W. 
Rating:
5.0

Customer did not leave a comment.

Andre A. 
Rating:
2.0

The app was horrible. It timed out before I could finish checking in. It wouldn't let me return the vehicle appropriately. The negative with this location was I ordered 3 dozen furniture pads and received none.

Cory D. 
Rating:
5.0

It was definitely quick and easy being able to rent and return a U-Haul. Everyone I dealt with was very friendly and informative. I will definitely will be back when I need another rental.

GABRIELA A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
1.0

All employees are rude and have attitudes they act as if the customers are bothering them as if they're not being paid to work. This location is the pits

STEFANO H. 
Rating:
4.0

Customer did not leave a comment.

kenny J. 
Rating:
3.0

Customer did not leave a comment.

Brandon S. 
Rating:
4.0

Need more people staffed on a Saturday morning and afternoon. But I understand that finding help is difficult right now.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

BREANDA H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
3.0

Customer did not leave a comment.

DAIJON D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Everything was great for me, I even kept the truck longer and it was very easy to extend the stay of the truck

ERNESTO S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
3.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

The people are great.

Sylvia J. 
Rating:
3.0

two flats one i repaired and one POMP'S TIRE SERVICE DAVENPORT Michelin Acct# 1298905 replaced.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

EUGENE D.  |  Overall Experience 
Rating:
4.0

Need some kind of lights in storage lockers

Timothy N.  |  Overall Experience 
Rating:
5.0

My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.

JEANNIE F.  |  Overall Experience 
Rating:
5.0

ith u haul....

PHYLLIS S.  |  First Impressions 
Rating:
3.0

The manager Natalie was very helpful and I appreciate it her helping me finally.

Will P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latricia S.  |  First Impressions 
Rating:
5.0

T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.

Raymond b.  |  First Impressions 
Rating:
5.0

Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!

Andrea H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KENNETH L.  |  First Impressions 
Rating:
3.0

The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn’t end up needing those items. I believe I was still charged for them though.

Jessica W.  |  First Impressions 
Rating:
4.0

Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Diondra i.  |  First Impressions 
No reviews have been submitted for this location.

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