Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.
Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!
I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone
The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn’t end up needing those items. I believe I was still charged for them though.
The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staff
All staff members were very helpful
I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!
Thanks Natalie!
Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.
I will like to personally thank Mrs. Natallie! She’s great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y’all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.
The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka
Great iob
The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again
I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debt
It was very easy
Everyone was very courteous and very helpful.
Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽
This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.
The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.
Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...
Very convenient and professional
The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office
Awesome
I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.
Great, friendly service.
The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.
Excellent service
Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!
Very helpful even though they were busy.
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All staff were friendly and helpful at all times.
Looking for forward to working with your establishment again soon Scott
I’ve rented trucks from this location many times, and they are always cordial and professional.
Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!
Unable to accommodate my storage needs but the customer service was excellent at this location! Thank you!
Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.
Could improve customer service.
None
We had a terrific experience using Uhaul! We would highly recommend them to anyone!
The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encountered
The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.
THANK U!
