Customer did not leave a comment.Takeyla S. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Hammond
Hammond, IN 46324
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for a clean vehicleCandace L.
Customer did not leave a comment.Armando S.
At this point I see no need for improvement. The young lady named Natalie has excellent customer service skills and she was truly pleasant. The other employees that were there were also ready and willing to help everyone that walked in. The initial person from u haul named Marie or Maria was most helpful and did my reservation. I think she was from Highland Indiana u haul. Over it was a pleasant experience and I would do it and recommend them again.Julie O.
Great!!! Keep up the Great Work💯roger M.
The staff was wonderful and accommodating. The truck was in great shape and ran well and very clean. It was a great experience. I highly recommend this Uhaul site to fulfill your rental needs.Diane M.
Customer did not leave a comment.Bruce G.
Customer did not leave a comment.Bruce G.
Alma or Elma or whatever her name is did not provide clear instructions and sent me a link to another customer's account. Thus, I was charged extra for the previous customer's trip.Ashley H.
Great customer serviceBILLY S.
Customer did not leave a comment.Gregory C. | First Impressions
Staff was courteous and quick with the rental process.RICHARD B.
Customer did not leave a comment.Jonathan A.
Overall good service. Associates professional and courteous. Truck seats were dirty. I cleaned them myself with Clorox wipes. There was no A/C.JESSIE M.
Nothing really. Everything good.SONJA G.
Customer did not leave a comment.armando C.
Have what is needed in the trucks some didn't have dolly in them.cathy R.
Customer did not leave a comment.Jose P.
All the employees were excellent. Great energy! Great experience!Brittney T.
The person that helped me after U-Haul he was excellent and I really appreciate his kindness and personalityelaine h. | First Impressions
There is absolutely nothing this location can do to improve. The staff was very nice, the cashier who rung me out she was very nice and straight to the point she answered all of my questions she even helped me throughout the whole process of getting the U-Haul because it was my first time renting to move. The manager Natalie she was very professional and informative. She trained her staff great and my experience was great. They made moving for me way easier than what I thought it was going to turn out. Thank you!conquesta L.
Customer did not leave a comment.Julian C.
Customer did not leave a comment.Constance S.
Customer did not leave a comment.Dwayne K.
Customer did not leave a comment.George A.
Quick fast and easy to rent a toll DallyWENDY P.
Customer did not leave a comment.DONALD W.
This is the second time that I rented a TM at this location. First time the box leaked and ruined my sons mattress. Security time the ac didn't work on a hot day.Aaron K.
Everything was goodJames L.
Customer did not leave a comment.Dorian B.
Everything was good , can't complain about anything. That's my go-to locationULISES G.
Bigger storage spaceKim T.
Customer did not leave a comment.Rachael C.
Better customer service. Everybody was on a phone except for a older gentleman checking a truck wasn't just sitting. Also was very rude. Might not be the best job but it's a job. Will never go back here.Richard R.
My overall experience was great. The representative that assisted me was pleasant and knowledgeable. She quickly assisted me and got me on my wayCherre W.
Customer did not leave a comment.tracy R.
Staff was very friendly. Even during a training they made sure I was good!Bedford M.
The guy, manager I think, was really friendly and very helpful. I've used uhaul before, but this is the very first time it has gone quickly and drama free. Good job.Lori I.
I had a terrible time when I was using the Uhaul website. Pages wouldn't load, double submissions on my reservation, and signing in to my account even though I had just changed my password. I had the same problems attempting these using my phone as well as my laptop. Ever other experience was great though including the call center to cancel duplicate reservations.Mathew M.
Customer did not leave a comment.JORGE R.
This location has the best helpful employees. They go above and beyond to help you out and make sure you are getting taken care of and also what you need is there for you. Managers do an awesome job as well very friendly and welcoming.David O.
Customer did not leave a comment.Chrystal E.
Customer did not leave a comment.jose R.
Everything went smoothly. The only thing I am missing is a receipt via email. I need this to get reimbursed. Thanks.ismael N.
Nothing it's greatKevin M.
Very friendly staff!JAMES L.
Customer did not leave a comment.Patrick C.
All of the young ladies were friendly, knowledgeable & professional.valida M.
Thank you, for a laxed experience.niemah B.
Customer did not leave a comment.Ed H.
Best U-Haul location I've ever been to. We planned on getting a trailer but at the last minute changed your mind to a truck and they made it happen. Very helpful, very easy to return alsokim M.
Not much. The staff was friendly and courteous. What more could you possibly want?Carol D.
Please wash the blankets in between useMary H.
The lady who checked me in and out was awesome Very polite and Courteous and knowledgeableSue N.
Customer did not leave a comment.Heather H.
I wouldn't recommend this company to anyone. It's a rip off. Truck is advertised to be 20 bucks but on top of that they charge another 40 dollar rental fee. Just ridiculous!Erica M.
Customer did not leave a comment.Jose V.
Customer did not leave a comment.MICHELLE R.
First off they charged me the gas fee when I put the gad back in to where it was. So no I won't recommend. And the crazy thing this is the only place that I ever use when I move or anyone in my family. I won't use them anymore.Donielle D.
Customer did not leave a comment.Sameh E.
Associates were polite and knowledgeable about equipment that I needed for my long distance move. Thank You for the excellent customer serviceangella F.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Jose G.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Steven U.
Customer did not leave a comment.jasmine C.
Customer did not leave a comment.Janice M.
Customer did not leave a comment.jasmine C.
And l was charged for gas and l have pictures that the tank was back where l got it fromCaTrina B.
Customer did not leave a comment.Mike B.
I was very disappointed when uhaul called me 12 hours until my rental after I booked it well in advance and received a confirmation at another location. The young lady advised that someone had an emergency, but why wouldn't they at least go to the location they sent me to pick up the rental and have it ready there Instead of inconveniencing me. I already paid movers and she offered first 3pm (who moves in the afternoon and that's not the time slot I reserved) reservation means reserved not maybeâ€¦ anyway I had to get someone to bring me down there and get the truck she offered 50 credit but I believe for my inconvenience it should been more for compensation because this was on uhaulâ€¦ I did my part. I had no other choice but to accept because it was so last minute ( I mean she called at about 7pm to tell me the truck wouldn't be available at 7am)! They had enough time to travel to the location to get itâ€¦ but instead they took the lazy way outâ€¦ and although 50 dollar in credit back was still okâ€¦ it was more a nuisance because I wasted Time & Gas and basically I didn't receive anything I still paid mileage which she took .20 cent off per gallon but gas is 4.50 a gallon then instead of crediting mileage to the other facility again lazy way out and just did bare minimum and although it was a smooth transaction Saturdayâ€¦ this could've been avoided and yes situations happen but they could have done meAngela F.
Customer did not leave a comment.Douglas E.
Customer did not leave a comment.angela G.
Customer did not leave a comment.TONY S.
Wonderful customer service!!!Delores N.
Customer did not leave a comment.andrew M.
The whole experience was greatMarc W.
Customer did not leave a comment.Regina C.
The gentlemen working the front desk was great, but he was very overwhelmed and all alone, please make sure to add coverage, especially for a weekend because he needs help.Vanessa S.
If you can not accommodate the U-Haul 24-7 than you don't need to be using it. I had a reservation for 630am and nothing was ready. The dolly was not on the truck so if it hadn't been for the cleaning crew I would never of even gotten it, there was barely any gas in the truck and the quote that was given to me online showed gas at a less rate than what I was charged when I returned the truck. This location clearly can not accommodate the U-Haul 24-7 that they offer and their app doesn't have the correct information. I will NEVER use or suggest this to anyone again.Bryan A.
Excellent service even when he was short of help he got us in and out excellent good serviceMichelle C.
Customer did not leave a comment.Alauntae B.
Very easy to work with!Jose M.
Customer did not leave a comment.Shannon F.
Customer did not leave a comment.Sandra H.
nothing, customer service was amazing staff was great and very friendly! loved how cool everyone was!Berenice M.
Customer did not leave a comment.Krystel R.
Customer did not leave a comment.Brian C.
Everything was ready when I got there. The staff was friendly and attentive.Jose G.
Customer did not leave a comment.Bonnie L.
Customer did not leave a comment.Isidro F.
Customer did not leave a comment.KANIKA P.
Great customer serviceTara S.
I truly believe everything was great the lady that I returned the truck to was awesome!SONJA M.
Customer did not leave a comment.lavetta R.
Great customer service. The young man who assisted me with the Wi-Fi connection for my drop off was extremely helpful. Thanks!Patricia P.
Customer did not leave a comment.Aubrey S.
Everything was great I don't have anything to addWILLIE B.
was more expensive than the last time I used Uhaul and I moved during covid pandemic and from 3 states away. Not sure if I will use your company again. Seems like your pricing get higher everytime I use this company.Sammie H.
Dealing with the people at this facility is always in a professional way, the way they treat you is like you are family, and they will take Care of you with the upmost respect at all times. No matter what time situation is they will come through for you. I appreciate the people work ethic and moral.David T.
Customer did not leave a comment.Morgan B. | First Impressions
The manager Natalie went up and beyond to help me with a situation recently. And the staff there was very courteous to me when I got my units and when renting moving vehicles. I would highly recommend. Thank you .SHIRLEY P. | First Impressions
Staff members unprofessional and very mean, they also leave customers on hold for a long time then try to play ! Definitely would not recommend those 2 ladys at the front desk on 1st shift should be fired and they try to finesse people out their money this is the one on 169th in hammond by white castlesNymiah H. | Overall Experience
Very professionalPhyllis W. | First Impressions
Hours were convenient and it was nice that the facility provided carts to move items from your vehicle to the unit. The staff was always very kind and helpful.JEFFERY C. | Overall Experience
Customer did not leave a comment.ANTIONIA W. | First Impressions
Customer did not leave a comment.TEGA K. | First Impressions
The staff is very helpfull he's name is Mr. Jerus, i really appreciates that he helps me, he is a goodman.Gomercindo B. | First Impressions
Customer did not leave a comment.Thomas D. | Overall Experience
The lady that helped me was overly nice with explaining everything to me . I definitely recommendANDRE A. | Overall Experience
Customer did not leave a comment.Phyllis W. | First Impressions
Natalie and staff is amazing!!!Fanshon S. | Overall Experience
Customer did not leave a comment.Lisa J. | Overall Experience
Staff was extremely friendly- and took the time to answer all my questions.JEFFERY C. | First Impressions
Customer did not leave a comment.Yolanda R. | First Impressions
Very nice peopleAngel P. | First Impressions
Customer did not leave a comment.Jazmyn p. | First Impressions
Initially the unit i chose was accidentally sold, but upon my arrival the manager was diligent in resolving the issue. Great customer service. A+Sondra T. | Overall Experience
Customer did not leave a comment.kathryn g. | Overall Experience
Customer did not leave a comment.Mary B. | Overall Experience
Natalie was amazing, and the staff was excellent and very helpful!christine h. | Overall Experience
Customer did not leave a comment.Valerie M. | Overall Experience
The storage needs to be updated the locks are old and they need to get elevators inside the storage unit.Jennisis S. | Overall Experience
Everyone was nice and knew their jobs. Exremely professional and helpful.Venita W. | First Impressions
Everything was wonderful except for the lighting in the storage room. There was none. Thank you Natalie she is an amazing supervisor. I would definitely use this place again if needed. Thank you.Adelfa P. | Overall Experience
Customer did not leave a comment.STACY H. | Overall Experience
Alma and Natalie I will always have a place in My heart for these Ladies that helped Me in My struggle with the lost of My MOTHER just by going above and beyond customer service that doesnt come with the job but comes with how they were raised by being LOVING,CARING & COMPASSIONATE human beings.....& I LOVE YOU guys for that!!! I want to thank you BOTH for that from ME & MY LOVING MOTHER whom I MISS SO MUCH!!! actually it was MY MOTHER who picked UHAUL to store her goods & they done just that.....thank U ALL for such an experience & MAY GOD KEEP YOY & WATCH OVER YOUR FAMILIES & LOVE ONES..... GOD BLESS!!! (P.S UHAUL COOPERATE GIVE THESE LADIES A RAISE).....🌹😉🙏🏽Christopher P. | Overall Experience
Customer did not leave a comment.DAIJON D. | Overall Experience
Customer did not leave a comment.Cody G. | Overall Experience
Customer did not leave a comment.EUGENE D. | Overall Experience
Need some kind of lights in storage lockersTimothy N. | Overall Experience
My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.JEANNIE F. | Overall Experience
ith u haul....PHYLLIS S. | First Impressions
The manager Natalie was very helpful and I appreciate it her helping me finally.Will P. | First Impressions
Customer did not leave a comment.Latricia S. | First Impressions
T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.Raymond b. | First Impressions
Customer did not leave a comment.loretta w. | Overall Experience
Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!Andrea H. | First Impressions
Customer did not leave a comment.manuel e. | Overall Experience
Customer did not leave a comment.Sarah K. | First Impressions
Customer did not leave a comment.KENNETH L. | First Impressions
I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyoneAshley J. | Overall Experience
Customer did not leave a comment.Kacy R. | First Impressions
The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn’t end up needing those items. I believe I was still charged for them though.Jessica W. | First Impressions
The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staffchicana n. | Overall Experience
All staff members were very helpfultyler k. | Overall Experience
I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!Martin P. | Overall Experience
Customer did not leave a comment.Lisa R. | First Impressions
Thanks Natalie!Rachel M. | First Impressions
Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.CASSANDRA J. | Overall Experience
I will like to personally thank Mrs. Natallie! She’s great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y’all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.Rasheeda A. | Overall Experience
Customer did not leave a comment.amanda w. | Overall Experience
Customer did not leave a comment.daniel p. | First Impressions
Customer did not leave a comment.Simone A. | Overall Experience
The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -TinekaTineka J. | Overall Experience
Great iobVanessa W. | Overall Experience
The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks againPrecious M. | First Impressions
I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debtSTEPHANIE D. | Overall Experience
It was very easyjoseph a. | First Impressions
Everyone was very courteous and very helpful.Brenda L. | Overall Experience
Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽Myesha W. | First Impressions
This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.HUMBERTO J. | Overall Experience
The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.shanita s. | Overall Experience
Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...RHONDA M. | Overall Experience
Very convenient and professionalGail B. | Overall Experience
The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond officeShar S. | Overall Experience
AwesomeJenora K. | Overall Experience
I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.Michael A. | Overall Experience
Great, friendly service.Bonny S. | Overall Experience
The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.LAURIE G. | Overall Experience
Excellent serviceTeresa J. | Overall Experience
Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!Diondra i. | First Impressions
Very helpful even though they were busy.Elizabeth K. | First Impressions
.BILLIE R. | Overall Experience
All staff were friendly and helpful at all times.ZENOBIA W. | Overall Experience
Looking for forward to working with your establishment again soon Scottscott w. | Overall Experience
I’ve rented trucks from this location many times, and they are always cordial and professional.elizabeth g. | Reservation
Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!Alessandra C. | Overall Experience
Unable to accommodate my storage needs but the customer service was excellent at this location! Thank you!Joyce M. | Reservation
Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.chris m. | Overall Experience
Could improve customer service.Carleen X. | Reservation
Nonesindey b. | Reservation
We had a terrific experience using Uhaul! We would highly recommend them to anyone!Shayna C. | Overall Experience
The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encounteredBrittany K. | Overall Experience
The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.Lestavia P. | Overall Experience
THANK U!Sharay H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!