Customer Reviews for U-Haul Moving & Storage of Hammond

4981 reviews

822 165th St   Hammond, IN 46324
(& Calumet)

(219) 937-1454

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(219) 937-1454

822 165th St
Hammond, IN 46324
(& Calumet)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BREANDA H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
3.0

Customer did not leave a comment.

DAIJON D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Everything was great for me, I even kept the truck longer and it was very easy to extend the stay of the truck

ERNESTO S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
3.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

The people are great.

Sylvia J. 
Rating:
3.0

two flats one i repaired and one POMP'S TIRE SERVICE DAVENPORT Michelin Acct# 1298905 replaced.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

NETZAUHALCOYOTL G. 
Rating:
5.0

It was kind of clean, but smelled of poop. Like horse poop.

Tina D. 
Rating:
5.0

The power steering was not working properly.

LASHYN B. 
Rating:
3.0

It would be nice if the gentlemen greeted you upon entering the business as well as being a bit more people friendly.

Erica J. 
Rating:
4.0

Customer did not leave a comment.

Sheila Juanico Y. 
Rating:
5.0

Continue doing what you do best... everything was great thanks.

JULIO C. 
Rating:
5.0

Customer did not leave a comment.

ARLENE F. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
2.0

1. You can start by maintaining the equipment better.. Everything was rusty and almost in a non working matter.. 2. The employees were great they were friendly and they were a very big help. 3. Get better roadside assistance... they are terrible...whatever system you have in place for roadside is Dead last in the race... they are terrible... the fact that no one answers the phone or the fact that I have to put it on line and no one responds for 4 to 5 hrs is the upmost dumbest shit that I have ever heard of or ever seen... I probably will never rent another item from uhaul ever again because of this... absolutely terrible service as far as your roadside center is concerned. .

DERRICK L. 
Rating:
5.0

Natalie was terrific. She provided exceptional customer service and made a very stressful time so much easier. She is very sweet pleasant and has outstanding customer service

Mari H. 
Rating:
1.0

I had a breaking issue with my truck I used yesterday. Every time I used the break the truck went to the right a bit and pulsates the pedal. I've never encountered this type of issue using uhauls but next time I'm taking a test ride around the block an won't be rushed just so the next person in line can be helped.

ANTHONY S. 
Rating:
1.0

Horrible service

Michelle W. 
Rating:
5.0

Only small thing: rear lights/signals for breaks and turning were out on driver's side i the back. Other wise, we are VERY happy with staff and service as well as the equipment.

Hector C. V. 
Rating:
5.0

Customer did not leave a comment.

LASHONTA J. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
2.0

The store manager was very, very, unfriendly !!!!!!

Ronald M. 
Rating:
2.0

Customer did not leave a comment.

CHAD H. 
Rating:
5.0

Customer did not leave a comment.

BRYANT F. 
Rating:
5.0

Customer did not leave a comment.

PORSCHE W. 
Rating:
5.0

Hi I am a mover who runs a small company and let me tell ya the crew workers at this location are phenomenal and they do not get enough acknowledgement honestly I only rent from this location because they are so helpful and whenever their is a line or a lot of people its never a long wait because they know what they are doing so they always make my day and their very hilarious!!

Kyle G. 
Rating:
5.0

Everything was good!

TINA D. 
Rating:
4.0

Customer did not leave a comment.

JOYCE W. 
Rating:
5.0

Just stay open till 8 pm

CLYDE A. 
Rating:
3.0

check trailer numbers more frequently for what the system says they have and actually have.

Bill W. 
Rating:
2.0

Customer did not leave a comment.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

KANIKA P. 
Rating:
5.0

Customer did not leave a comment.

EUGENE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE D. 
Rating:
5.0

Customer did not leave a comment.

LAMONT B. 
Rating:
5.0

Representative was great

ANGELA B. 
Rating:
5.0

Very smooth transaction from pickup thru the dropoff. My trailer was ready and waiting. Very professional yes i will use this location again and i will recommend it to my friends. And yes the trailer was clean and well maintained.

Craig B. 
Rating:
4.0

Need some kind of lights in storage lockers

Timothy N.  |  Overall Experience 
Rating:
5.0

Relatively simple and quick after reserving online and picking up at the location.

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

JESSIE W. 
Rating:
1.0

Reserved a truck at your River Oaks location in 6/11 9om pick up. When I got there the app told me that I couldn't pick up the truck until 7am. When I arrived at 7 am the next day as I was pulling into the lot I got a email saying my rental was canceled. the U-Haul representative told me there there was nothing she could do, then said she was too busy and couldn't deal with my issue at this time. So I came yo this location immediately after this conversation. Again I reserved a truck through the app. Again I get there and SHOW the representative there my reservation at this store. She proceeds to tell me it's not in our system but I can still rent you a truck. Of course, she doesn't have the truck I want so I was upcharged and I was on my way. As I was leaving the store River Oaks called me up and says are you coming to get your truck. What's going on with your process? Where's my 50.00 truck guarantee?

MICHAEL C. 
Rating:
5.0

The staff and management of this location are always great to work with and they are always busy. Which makes it difficult to talk to them. But they will take care of whatever you need in a friendly and professional manner.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
4.0

Please have your representative check inside the cargo area of the trucks before renting them out. I found a overly large container that should have been removed from the truck. So I gave it back to you guys. Thanks

WAYNE K. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
4.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS S. 
Rating:
5.0

Employees were friendly and helpful, equipment was great.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Exellent customer service

MARIA J. 
Rating:
5.0

I love this Hammond Indiana location. They are always so very helpful and accommodating.

Michelle F. 
Rating:
5.0

Nothing needs to be improve! Excellent service! Thank you

SHELIA D. 
Rating:
5.0

My only qualm is the hours. I had a previous storage unit that gave clients access codes so they can visit outside office hours. Their hours were much earlier and later comparatively. This facility was great, clean, and nice overall.

JEANNIE F.  |  Overall Experience 
Rating:
4.0

When I returned the van, there was only one employee working the counter and took about 40 minutes to get help in line that was only about 4 people long. I think there should have been two people working the counter at that time.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

KELLI L. 
Rating:
5.0

I rent on a regular basis and every shift has had my back and I can't thank them enough! Like Nelly, Jarrus the whole crew I'd Be lucky to have them as employees!! Seriously PEOPLE SHOULD SHOW THESE HARDWORKING EMPLOYEES MORE RESPECT AND DIGNITY

KYLE G. 
Rating:
5.0

I live in Chicago, so this was a bit out of the way - but worth every mile. Brian the customer service person was EXCELLENT - helpful, friendly, patient - would recommend for sure!

KELLY V. 
Rating:
4.0

Great job from the U-Haul people I appreciate the truck being very clean and sanitize thank you for being here for us.

MARGO C. 
Rating:
4.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
4.0

Customer did not leave a comment.

ROSA F. 
Rating:
5.0

Customer did not leave a comment.

LAQUITA H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

The lady we talked with was very helpful !

SARA W. 
Rating:
4.0

Customer did not leave a comment.

LATRICE M. 
Rating:
5.0

Customer did not leave a comment.

RADOSLAV L. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN R. 
Rating:
5.0

Great customer service

TINA D. 
Rating:
5.0

Good customer service & good vehicle!

LEIGHTON W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Lit took awhile to get the trailer, but I understand that the guy seemed to be a newbie

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

LUCIANO C. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL J. 
Rating:
5.0

The manager here was perfect. Best ever had with u-haul.

GENE G. 
Rating:
5.0

I needed a truck Saturday at 5:00 pm for an emergency. The employees got me out in a truck in 10 mins and were the best service I ever had at a Uhaul location. I would go here next time for sure.

LUKE S. 
Rating:
1.0

I'm only giving 1 star because 0 isn't available. The manager Ian Kacala was extremely rude and unprofessional. I am an out of town resident and made a reservation in advance; however, he informed me that no storage where were available. He then cut someone else's lock off and said it was full of stuff and unavailable. Ian also said a larger storage was available, but he did not offer it at the same price.

CONSUELO R. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

Guy that helped was awesome

Paul P. 
Rating:
5.0

ith u haul....

PHYLLIS S.  |  First Impressions 
Rating:
5.0

This location has improved greatly. The staff is friendly and efficient. A great improvement from the past.

JON B. 
Rating:
4.0

No problems at all

Kelvin M. 
Rating:
5.0

Beat location and workers ever at any uhaul!!!

RYAN M. 
Rating:
4.0

Customer did not leave a comment.

Keisha E. 
Rating:
5.0

Customer did not leave a comment.

TINA D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The manager Natalie was very helpful and I appreciate it her helping me finally.

Will P.  |  First Impressions 
Rating:
5.0

Upon returning the rental (trailer), I couldn't back it up very easily into the parking spot. The gentleman in the lot helping me was very patient and kind and ended up just unhitching the trailer and moving it for me. He was very kind and helpful.

CHRISTOPHER B. 
Rating:
4.0

Need more service personnel.

LAWRENCE G. 
Rating:
5.0

This location did exceptional.

APRIL Y. 
Rating:
4.0

It to busy know one answer the phone it just rings

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

Andre W. 
Rating:
5.0

Customer did not leave a comment.

LARA H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Everything is good

ALEX R. 
Rating:
4.0

Customer did not leave a comment.

pamela S. 
Rating:
4.0

Customer did not leave a comment.

EDLIN S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE R. 
Rating:
5.0

Customer service excelled there. Friendly staff who cared about my experience. Will use again!

Brian D. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

They are very clean and professional.

Andria P. 
Rating:
5.0

Customer did not leave a comment.

Latricia S.  |  First Impressions 
Rating:
5.0

T he two women clerks (can't remember their names) and Brandon Adams (the male clerk) were extremely helpful and work to accommodate my immediate need for storage. The facility was well kept and they were all able to address my questions. I highly recommend this location for storage and UHaul Truck rental.

Raymond b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

loretta w.  |  Overall Experience 
Rating:
5.0

Alma Leal was the store associate who assisted me and she was incredibly helpful. She explained the terms and conditions of my contract; she showed me where my storage unit was and gave me tips on how to store my items; and told me that she's worked at this particular U-Haul location for 16 years and there's never been an issue with customers' items being ruined or stolen, which gave me all the confidence I needed to leave my things behind. Alma is an all-star associate and without her help, I would've gone to another storage facility. She was literally the best!

Andrea H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

manuel e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KENNETH L.  |  First Impressions 
Rating:
2.0

I had an appointment and I arrived 5 minutes early. I waited 20 minutes just for someone to acknowledge me then I had to wait another 15 minutes while the rep helped someone make a reservation instead of giving me the keys to the truck that had been reserved and checked out during the mobile check-in. I will never recommend uhaul to anyone

Ashley J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kacy R.  |  First Impressions 
Rating:
3.0

The employees were more than helpful and nice. Only issue I had, was I did not receive the items I preordered with the truck and storage unit. This included the bed covers, boxes, etc. which was fine because I didn’t end up needing those items. I believe I was still charged for them though.

Jessica W.  |  First Impressions 
Rating:
5.0

The Manager is thee ABSOLUTE BEST. She does her job and more to make sure your stay at uhaul is enjoyable.. Thank You for hiring her and staff

chicana n.  |  Overall Experience 
Rating:
5.0

All staff members were very helpful

tyler k.  |  Overall Experience 
Rating:
5.0

I love this place. I have my property for one year and seven months and everything was in great condition because you have the temperature nice all year long. My collection of magazines and other documents are in excellent shape. I am recomending this place to my Friends and Associates. I got the feeling that one day, I will be back!

Martin P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa R.  |  First Impressions 
Rating:
5.0

Thanks Natalie!

Rachel M.  |  First Impressions 
Rating:
4.0

Extremely helpful staff during my usage of the facility, whether I walked in or phoned, they were always professional and curteous.

CASSANDRA J.  |  Overall Experience 
Rating:
4.0

I will like to personally thank Mrs. Natallie! She’s great and all in one fabulous. She showed concern and met my every need. She also have her staff well train. I mean they were all like family I felt the energy when I first came into the store last year! The staff shows gratitude, love, care, sympathy and most of all excellent customer service!! Tezz and most of all Natallie thank y’all!! The young lady Patricia I met when I received my things made it seem as if she been there longer then the time frame she had been, she just fit right in, I love it!! They show what a team in a business suppose to be like, I give them 100% above 5 stars and recommendation!! I was beyond satisfied.

Rasheeda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Simone A.  |  Overall Experience 
Rating:
5.0

The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka

Tineka J.  |  Overall Experience 
Rating:
5.0

Great iob

Vanessa W.  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again

Precious M.  |  First Impressions 
Rating:
5.0

I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debt

STEPHANIE D.  |  Overall Experience 
Rating:
5.0

It was very easy

joseph a.  |  First Impressions 
Rating:
5.0

Everyone was very courteous and very helpful.

Brenda L.  |  Overall Experience 
Rating:
5.0

Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽

Myesha W.  |  First Impressions 
Rating:
4.0

This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.

HUMBERTO J.  |  Overall Experience 
Rating:
5.0

The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.

shanita s.  |  Overall Experience 
Rating:
5.0

Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...

RHONDA M.  |  Overall Experience 
Rating:
5.0

Very convenient and professional

Gail B.  |  Overall Experience 
Rating:
4.0

Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Diondra i.  |  First Impressions 
No reviews have been submitted for this location.

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