Customer Reviews for U-Haul Moving & Storage of Harrisburg

Rating:

5.0

Trevor was the greatest! He made this experience seamless! Very easy and quick!! Thanks for your kindness Trevor!

Rating:

5.0

Work on your computer system

Rating:

5.0

I went through some heavy rain on the trip and the cargo Bay did leak just a little bit

Rating:

5.0

I am not a fan of the app check in policy. The staff graciously checked me in which I deeply appreciated. It was explained that they stopped checking people in over a year ago. You need to go back to offering the personal touch. Not everyone is savvy in or like having a million apps on their phones due to digital crime.

Rating:

2.0

I received a piece of equipment in poor condition; I have photos taken beforehand showing that it appears to have been involved in a previous accident. It was my mistake to have accepted it in that state. During transport, a taillight came loose due to the equipment's poor condition, and I was charged as if I had broken it myself. I do not recommend this service.

Rating:

3.0

When I picked-up my vehicle to rent, the app did not let me take photos of the van before leaving. I had the location permissions on and it kept saying access was denied. The van I was renting also kept saying that an oil change was required, and the employee told me they check the oil so I shouldn't worry about that. I was still worried about it because that doesn't come on unless the van needs serviced.

Rating:

4.0

Afterhours drop off, no interaction with personnel.

Rating:

3.0

I’ve rented from this location several times in the last few months and it’s been a very good experience; however, the man that was working there yesterday made it unpleasant. There was a line of customers and it was uncomfortable listening to him speak to the customers ahead of us as though they were stupid, bothering him, and somehow not worthy of his time. So would I recommend this location to others? Not if this individual was the one behind the counter.

Rating:

5.0

Very customer friendly.will to help.

Rating:

5.0

Very helpful!

Rating:

5.0

No improvement. I had a good experience.

Rating:

4.0

Everything was great

Rating:

5.0

Trevor went above what I expected. I had used a uhaul in levittown pa to buy my hitch with ball. Turns out they didn't install it properly. Trevor identified a safety problem and fixed it. This could of been a major issue but was saved by Trevor's knowledge and experience. Super satisfied and will definitely use this location again!

Rating:

5.0

When I dropped off the truck, I was told that the AP was down and he was unable to process the payment. I could not even use your horrible mobile AP to return the truck

Rating:

5.0

Service Rep was outstanding. Got me my rental fast, and was courteous and was there when we did the return and that was fast and easy. Great experience.

Rating:

5.0

Always go here. Very helpful. Quick and efficient.

Rating:

5.0

Trevor was excellent at customer care.

Rating:

5.0

Everything was awesome from reserving online, to check in, return, and the movers I chose from their list!

Rating:

5.0

Everything at the location was fine. But U-haul U-charged-thefuck-outtame! 😭

Rating:

5.0

It is quite an involved mobile process to check in but it was reassuring.

Rating:

1.0

How about you don't demand an email address if someone is looking to rent a truck/trailer. That is the most ridiculous thing I've ever heard. Sorry sir, but I cant allow you to rent one of our trailers for a few hours because you don't have an email address. Are you kidding me! Not everyone has a computer or cellphone with internet access. Shame on you U-Haul. SHAME. ON. YOU.

Rating:

5.0

Uhaul rep great but I don't appreciate that I have to do all the paperwork online. The rep does nothing and I have to complete all the data on the UHAUL site. Again, nothing against the rep, it's about the process. It's absolutely terrible!!!!!

Rating:

5.0

The manager was who waited on us. He was extremely nice and Everything was easy from start to finish.

Rating:

5.0

Trevor and his crew were excellent.

Rating:

5.0

Good people they are the best

Rating:

5.0

Fast and friendly service. The staff was extremely helpful and courteous.

Rating:

5.0

Very brief interaction with dropping the truck off but the guy was very nice even with dropping the truck off 30 mins before closing time.

Rating:

3.0

The location was fine, the truck was fine, but having to travel an hour and a half to obtain a truck needed was slimy. I needed round trip and figured it would be a fee, but the ridiculousness of having to drive 71 miles extra round trip was dirty. There were other uhauls closer but thats what robbing other is about. I am soo financially Fckd by Uhaul with this move, I will never recommend them to anyone. My bad review wont mean shit I already know but thank you Uhaul, next time I move I definitely wont be calling you. You absolutely suck ass.

Rating:

5.0

All went well. Trevor the associate excellent and took care of me. Great job and down to earth. Thanks J

Rating:

5.0

I can’t believe how well the young man handled the store by himself!! He took care of people on the phone, on the app, and in person without waiting! He never got frustrated, or irritated and was very pleasant. He even helped me when hitch wiring was not working. You are lucky to have him!

Rating:

5.0

1. The 4x8 Trailer had a metal bar at the top of the tailgate with a sharp edge/ I stood up too fast, and isntead of a small bump,. I ha a three inch gash in my skull. The metal should have been encased in rubber or had a broad piece of metal, not an edge. I am very lucky I wasn;t seriously injured. 2. It was an older trailer, but it had only a few accessible tiedown slots. The ones in the side were two small to catch a hook or p[ass a rope through.

Rating:

5.0

Gentlemen working there was very nice and helpful.

Rating:

5.0

This U-haul branch is well run and efficient. I have found this to be the best branch location in the Harrisburg area.

Rating:

5.0

Trevor was helpful and knowledgeable about the product I was renting. Helped me through the process every step of the way. Awesome service!!

Rating:

5.0

Putting a jack on the front of the smaller trailers to facilitate getting them on and off the hitch would enhance the utility of the trailer.

Rating:

3.0

I was charge for gas that was only at 50miles at purchase as well as a cleaning fee when the truck already had trash when I picked up. I was in a rush and time crunch so didn’t think it was anything to report to staff.

Rating:

5.0

I recived excellent service. I suggest the Key Drop box be under a roof- it was raining when I dropped off and accessing the QR code on the box was difficult in the rain- ( and not pleasant to stand in the rain to inititae the process) ! Otherwise - great experience.

Rating:

5.0

Excellent customer service

Rating:

5.0

Trevor the General Manager was a pleasure to deal with. From start to finish everyone at this location was great! Would definitely recommend to anyone that is looking for a rental to move something. Will return again!! A++++

Rating:

2.0

the person in charge of that location was very rude and not helpful at all.

Rating:

5.0

Everything was laid out and easy to look at and find. Different sizes ECT. Excellent customer service provided. All questions asked were answered in a polite and professional manner. A very smooth transaction and would recommend to any other individuals who need an affordable and convenient storage unit

Rating:

1.0

Received rental with little to no gas and then was unchanged for after hour drop off and cleaning because there were some "sticks" in the back.

Rating:

4.0

I did the work

Rating:

5.0

The staff was so kind and helpful

Rating:

2.0

The kid who helped me means well but is not very bright or good at his job. The process to upgrade from a 5x9 unit to a 10x10 unit took about 45 minutes. He didn't know how to do things in the computer, the touhpad for the credit card didn't work, he texted links to my wife who wasn't inside the store instead of to me, he tried to charge me for another lock when I didn't need one, I had to scan my DL three times, etc. Then, to top it off, he told me the new unit was all the way across the street in another building, despite my repeated requests to get one near the current 5x9 unit. So I agreed to rent a truck for $20 to move all of the heavy furniture we had in the unit. But once we loaded the truck and drove across the street down to the other facility, I saw the unit number he gave me was not on any of those units. So I went back up to the office and he told me he was confused and it was actually right next to my existing unit - which was what I had requested more than an hour prior. Fortunately, he did refund me the $20 for the truck, but then we basically drove right back up to where we loaded it and unloaded it into the new unit. That kid really should go work in a gas station because this was a very frustrating experience. Either that, or he needs to be supervised at all times because he called his boss at home during the agonizing process and still managed to screw the whole thing up.

Rating:

3.0

I had everything reserved. Went in and the system was down. They did their best to get things figured out. But I ended up having to return to someplace I didn't want to.

Rating:

5.0

Trevor was excellent

Rating:

5.0

A+

Rating:

5.0

Customer service was superb

Rating:

4.0

N/A good job!

Rating:

5.0

Friendly staff and assisted with the return. I recommend this location for pickup and drop off.

Rating:

5.0

Both location provided professional service

Rating:

3.0

I rented a motorcycle trailer to transport a new motorcycle from a dealer to my home. It took me 20 minutes to complete the purchase and paperwork of the motorcycle. It took the u- haul rep over 45 minutes to issue the trailer. I was waiting in line for over 40 minutes for the desk computer, for the transaction to be completed. This is an unacceptable waste of precious time. This was not the store reps fault. He was trying to be helpful. Please fix your systems and value your customers time. Thanks

Rating:

5.0

The most amazing team by far.

Rating:

4.0

Better cover for returning vehicles after hours. It was raining and there was not much protection from the rain trying to Do final inspections upon return.

Rating:

5.0

The guys were out and waiting when I rolled in. Unhooked the trailer for me and I was on my way in minutes. Much appreciated!

Rating:

5.0

Great customer service. Great experience all around.

Rating:

4.0

Tal vez una persona q hable español para la Gente Latina q estamos radicados en esta ciudad

Rating:

5.0

4 x 8 trailer had a bad tire when picked up. Thought the trailer just rode rough when lightly loaded, which is what the store in Harrusburg told us, so we kept going but tire failed on highway in NC.

Rating:

5.0

The staff did have computer issues and lengthy our stay but other than that it went well.

Rating:

5.0

Staff was great!

Rating:

5.0

The staff at the Allentown Blvd location were very friendly and professional. I would highly recommend their services!

Rating:

5.0

Rent is a bit high. But the convenience factor of having moving vans and suppright at hand somewhat makes up for that if you are renting short term. The staff I dealt with was beyond excellent, extremely helpful. I would, and have, recommend storage here.

Rating:

5.0

Staff was very helpful and friendly. They didn’t mind helping us with anything that we asked, and it was very much appreciated.

Rating:

5.0

The customer service was excellent! We rented trucks here before and always came back. But, we had to rent a storage unit and the employees were so helpful that if I or anyone else that needs storage, we would always recommend this specific location. Thank you to Tyler and Travis for you above and beyond assistance!

Rating:

5.0

U-Haul…never disappoints!

Rating:

1.0

We have lost over 75% of our belongings due to rat droppings and urine in our unit. We now know why you all have that big blue dumpster out back — for customer’s lost belongings due to a poorly managed facility. After 12 years of renting from you guys, we expected a higher quality of service and better management of our storage unit. For the past 2-3 years you all have been slowly increasing our rent without notice or reason, despite calling and requesting an explanation. You all were quick to ask for the monthly fee, while pretending to maintain a clean facility. We will be filing an official complaint. However, Dwayne was extremely helpful , closed us out and his customer service skills — top tier! He deserves a raise just for working at this location.

Rating:

4.0

A few leaks in the unit caused some damage.

Rating:

1.0

I was told that the rent on the unit would not go up in the short time that I had it it went up three or four times for what reason I don't know because there wasn't really any maintenance or anything that had to do with why it would be going up it was only a small unit not happy

Rating:

3.0

El señor que me atendió fue racista

Rating:

2.0

Dave assured me that I would be okay with my storage. Now it’s forget you?

Rating:

5.0

Good

Rating:

5.0

For convenience, the site was perfect, regarding location, size of unit, and helpful staff. Definitely put them on the 5 star list!

Rating:

4.0

I would like to get the name of the person that bought my unit

Rating:

4.0

Everything and everyone was gteat

Rating:

5.0

Great service

Rating:

5.0

I'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.

Rating:

4.0

Staff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.

Rating:

5.0

I appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!

Rating:

5.0

We used the facility for several years. Our products came out in great condition.

Rating:

5.0

Place was very helpful, had free storage for month after arriving. They accommodated my needs, accepted my trailer and storage return with no issues.

Rating:

5.0

Everything was how expected

Rating:

1.0

When I told staff I was moved out they continued to charge me for 7 more months

Rating:

5.0

Every person that this facility was very helpful

Rating:

5.0

The floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture

Rating:

5.0

Kenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.

Rating:

2.0

The unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.

Rating:

5.0

Very helpful staff, very friendly.

Rating:

3.0

There were no signs indicating location for the garbage bins.

Rating:

1.0

I prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month. Don't ever pre pay!

Rating:

5.0

Shawna was friendly, and efficient. She made the quick visit a great experience

Rating:

5.0

You have the best store manger ever shawna is excellent, went above and behond to help me with my move.

Rating:

5.0

All the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.

Rating:

1.0

Overpriced on storage and uhaul truck rental.

Rating:

5.0

Move-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.

Rating:

3.0

I was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6.5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.

Rating:

1.0

Tried to charge me for free storage lost the reservation how do you get to smaller rooms

Rating:

5.0

Ethan was very friendly & knowledgeable. Very excellent service.

Rating:

5.0

Everyone was very helpful! Madyyson went above and beyond to assist!

Rating:

2.0

Was never given a fob the alarm goes off but no one gets alerted Could just open door to area and anyone could walk into area, not secure at all No one answers phone at office Took over 2 weeks and then finally had to go to close out order No one returns calls

Rating:

5.0

My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!

Rating:

3.0

The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.

Rating:

2.0

The two gentlemen at the counter were unprofessional like they didn’t really care! And the card reader system didn’t work. Paying $170mo for storage You would spect a nice customer service!!!

Rating:

5.0

Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?

Rating:

3.0

Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????

Rating:

4.0

Seem to have a pest issue at the end.

Rating:

3.0

Didn't like that I had to pay for a lock from you when I was told I could use my own lock.

Rating:

5.0

The facility was a great place to store some boxes and other items while moving in to my new house.

Rating:

1.0

The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.

Rating:

5.0

My service was excellent and appreciated the assistance I received.

Rating:

4.0

Nice guys! Prompt service!

Rating:

5.0

Easy and convenient. Janie

Rating:

1.0

Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won’t fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.

Rating:

5.0

My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way

Rating:

2.0

I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.