Customer Reviews for U-Haul Moving & Storage of Harrisburg

6090 reviews

5621 Allentown Blvd   Harrisburg, PA 17112
(2 Blocks South of Freedom Toyota)

(717) 657-2010

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 657-2010

5621 Allentown Blvd
Harrisburg, PA 17112
(2 Blocks South of Freedom Toyota)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LEINAALA Z. 
Rating:
5.0

Customer did not leave a comment.

Sherri G. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

It was fine, just not the location I wanted.

David K. 
Rating:
5.0

Customer did not leave a comment.

CHEOUABDEL-KODIR S. 
Rating:
5.0

The staff at this location were excellent. Thank you.

David G. 
Rating:
5.0

Great dealer. Always very efficient. Maddison is awesome!

Richard L. 
Rating:
5.0

Customer did not leave a comment.

DARAVUTH N. 
Rating:
5.0

Everyone was very helpful! Madyyson went above and beyond to assist!

Roseanna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roseanna M. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Very good service

Oscar A. 
Rating:
4.0

Customer did not leave a comment.

ebecca V. 
Rating:
1.0

Customer did not leave a comment.

JHONATAN M. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

The whole experience was quick and pleasant. From making the reservation online, checking in online, picking up the vehicle, and returning it. It was easy, and the price was great.

Matthew H. 
Rating:
4.0

I rented a 10” truck and added moving help to my order. Everything with uhaul was great. They were able to find a better deal for my needs in no time at all. However, the movers that uhaul vetted were just short of a nightmare. I now have broken items ,mud and dirt in both residents, and the list goes on. Next time will definitely be a truck only service.

Tanya E. 
Rating:
4.0

Customer did not leave a comment.

LEVELL J. 
Rating:
5.0

This Harrisburg, PA U-Haul location has a top-notch, customer-focused staff that truly cares and excels in helpfulness and courtesy! This IS the ONLY U-Haul location we will use in Central PA!

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Always excellent customer service at this location.

OSMIN C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Best u-haul in the lower 48 states. The Manager and staff is very helpful and professional.

Domenico P. 
Rating:
5.0

Maddysin was a SUPER rep. She got us checked in and out of there quickly. Very friendly and pleasant.

Doris P. 
Rating:
5.0

Customer did not leave a comment.

JULIANNE S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

DEREK W. 
Rating:
5.0

Customer did not leave a comment.

Aldo C. 
Rating:
5.0

More clear instructions on where to leave the truck when returning.

Michelle S. 
Rating:
4.0

Be accurate on the fuel amount in truck when picking up.

DARYL Z. 
Rating:
5.0

Customer did not leave a comment.

Ernest D. 
Rating:
5.0

Truck had several dings and dents that were not marked so I had to ask to have them identified as marked so I would not be responsible for them.

James B. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

SHARON G. 
Rating:
5.0

Customer did not leave a comment.

steven C. 
Rating:
5.0

My contract was placed two weeks in advance, and was originally scheduled for a pickup location convenient to me in York Pennsylvania. At my 9:00 a.m. arrival in York I first became aware that now I must travel 90 extra minutes and sixty or more miles to Harrisburg to procure my rental. This caused me great inconvenience and crucial loss of my time to get the trailer loaded for my trip. Uhaul treated me very poorly in this item.

DOUGLAS B. 
Rating:
4.0

Customer did not leave a comment.

Ciyde R. 
Rating:
1.0

Customer did not leave a comment.

Patrice T. 
Rating:
5.0

Coltin was so nice and very helpful. This young man explained everything thoroughly. I'm a manager myself and would absolutely appreciate an employee such as him. Please recognize him for excellent customer service. Thank you!

SANDRA LEE G. 
Rating:
5.0

All good!

JANETTE T. 
Rating:
5.0

Customer did not leave a comment.

SAI R. 
Rating:
5.0

Customer did not leave a comment.

TYLER C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
4.0

Customer did not leave a comment.

mark K. 
Rating:
2.0

Tuck leaked through the roof it the attic portion of the truck. Soaked a lot of boxes. Unacceptable for the price. I reported to uhaul and they offered no real solution.

JOHN M. 
Rating:
3.0

The wiper fluid in the truck was not suited for winter weather conditions. During my 7 hour drive to Massachusetts, it was about 10 degrees outside so the wiper fluid lines froze and I had to keep pulling over the clean the windshield manually, which is not easy when you are not 6 feet tall and cannot easily reach the windshield even when hanging off the cab (which is not safe).

MICHELLE G. 
Rating:
5.0

I didn't receive my email receipt.

PAMELA R. 
Rating:
5.0

Far as I found, cheapest rates, reliable trucks, fast in and return also quick, great crew working there

JEFFERY K. 
Rating:
5.0

Customer did not leave a comment.

IAN M. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA L. 
Rating:
5.0

Nothing. I had a good experience. You are wonderfully staffed at this location!

George P. 
Rating:
5.0

When I tried to call to drop the unit off in Pittsburgh, didn't want to haul it back mt, I was on hold with 3 different people for 15 minutes each. I hung up after the 3rd 15 minute wait. People need to answer the phone.

RICHARD P. 
Rating:
5.0

check in was easy and quick. staff was very nice.

Jeffery C. 
Rating:
5.0

This had to be the best experience I have ever had with equipment from UHaul..

DOROTHY R. 
Rating:
5.0

Keep up the good work. Very thorough and helpful.

Joseph G. 
Rating:
5.0

The rental experience was quick and hassle free. Maddisyn was very friendly and efficient and conducted herself in a very professional manner.

GREGORY L. 
Rating:
5.0

The gentleman was extremely kind and helpful!

MARTHA A. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

RAY M. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Nothing....The experience good. No problems or issues...

Mark M. 
Rating:
5.0

Very nice I will definitely use them again blessed

JUANITA B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE W.  |  First Impressions 
Rating:
5.0

Excellent people and service

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Employees are always super busy but knowledgeable and friendly. Always rent from this location because of this.

David R. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

They definitely don't clean their vehicles very well. I rented a cargo van one week and rented one rhe following and it had our footprints in it yet from week before where we stepped in moving unloading truck

Kurt A. 
Rating:
5.0

I felt badly for the employee there. He was all alone. The truck was great, as was the service.

Seth W. 
Rating:
4.0

Customer did not leave a comment.

Forrest K. 
Rating:
4.0

The woman working at 7am on the morning of 12/29/2020 was fantastic - She was the best customer service we've ever worked with through U-Haul and I'd strongly recommend her to anyone!

Anthony M. 
Rating:
5.0

Great fast service best price around

JEFFERY K. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Evan K. 
Rating:
3.0

Customer did not leave a comment.

noel H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
5.0

Your prices are very reasonable friendly service and fast in and out great job thank yoi

Jeffery K. 
Rating:
5.0

Provide better return notification and instructions prior to returning equipment. Possibly an email or text message with the instructions of what needs to be completed prior to the return date and time so customers can perform the necessary checks during that moment in time, i.e. photos/ location/ condition at return.

Alvin A. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

No comments. I believe her name was Mattie but very good!

Duane O. 
Rating:
5.0

Customer did not leave a comment.

AMBER C. 
Rating:
5.0

This location was great- Madison made it easy. However, I am NOT impressed with UHAUL.com. We were guaranteed a pickup in Middletown when we requested on-line and got the guarantee. However, we received a call at 4:45PM that we needed to go to a different location for our rental -to a totally inconvenient location. Madison mad it easy at THAT location. You can be glad you have such dedicated employees

John R. 
Rating:
4.0

Snow should be shoveled out of pick-up trucks prior to rental. I shoveled 4” of snow out of the back.

SHERMAN M. 
Rating:
5.0

The staff was very friendly and helpful, I did a last minute reservation and they were able to get me into a truck, so I could complete my move into my new home.

Thomas L. 
Rating:
5.0

Quick and easy process!

Edward Z. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

C C. 
Rating:
5.0

Customer did not leave a comment.

C C. 
Rating:
2.0

Was never given a fob the alarm goes off but no one gets alerted Could just open door to area and anyone could walk into area, not secure at all No one answers phone at office Took over 2 weeks and then finally had to go to close out order No one returns calls

Christine B.  |  Overall Experience 
Rating:
5.0

My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!

Kevin M.  |  First Impressions 
Rating:
3.0

The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.

Eric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRANT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakisha H.  |  Overall Experience 
Rating:
2.0

The two gentlemen at the counter were unprofessional like they didn’t really care! And the card reader system didn’t work. Paying $170mo for storage You would spect a nice customer service!!!

Edgar C.  |  First Impressions 
Rating:
5.0

Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?

charles z.  |  Overall Experience 
Rating:
3.0

Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????

charles z.  |  First Impressions 
Rating:
4.0

Seem to have a pest issue at the end.

William A.  |  Overall Experience 
Rating:
3.0

Didn't like that I had to pay for a lock from you when I was told I could use my own lock.

William A.  |  First Impressions 
Rating:
5.0

The facility was a great place to store some boxes and other items while moving in to my new house.

Mack M.  |  Overall Experience 
Rating:
1.0

The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.

Marsha S.  |  Overall Experience 
Rating:
5.0

My service was excellent and appreciated the assistance I received.

Patty M.  |  Reservation 
Rating:
4.0

Nice guys! Prompt service!

Erin S.  |  Reservation 
Rating:
5.0

Easy and convenient. Janie

Janie J.  |  Reservation 
Rating:
1.0

Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won’t fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.

Jay M.  |  Reservation 
Rating:
5.0

My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way

Francine C.  |  Overall Experience 
Rating:
2.0

I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.

edward c.  |  Overall Experience 
Rating:
3.0

....

Sarah F.  |  Overall Experience 
No reviews have been submitted for this location.

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