Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ms. S. Brown the gm on 29th street made a racist comment to me called me a cracker and wouldn't rent me a dolly, actually put me on the restriction list even after going through the tow hitch department to validate the safety of me using a semi truck with after market hitch....now we see why shes a racist..anyways the nation u haul customer service removed the restriction and sent me to Allentown blvd, these guys accommodated me no problem. Funny I haul 9 car for a living luckily things worked out... ty Allentown boulevard, hopefully Ms. Brown on 29th street loses her job, she was so unprofessional and had a completely unacceptable attitude the moment I walked in
JASON S
Rating:
5.0
Customer did not leave a comment.
CRAIG S
Rating:
5.0
Customer did not leave a comment.
RODERICK N
Rating:
5.0
The person who attended me was friendly and helpful and made the drop off experience easy.
BRIAN M
Rating:
5.0
Keep doing what you serve fantastic service
SHARON W
Rating:
5.0
We've rented a large cargo trailer for four trips of 600 miles, one way, in the past 8 months. Every trailer has been clean, and more importantly, tires inflated, breaks and break lights and tail lights in working order... each staff member has been very helpful hooking up the trailer and showing me any minor scratches that are noted so we didn't have the worry of being assessed any kind of damage fee. Just great guys.. friendly, efficient.
LAURA P
Rating:
5.0
Customer did not leave a comment.
barb n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel C
Rating:
5.0
Staff are knowledgeable and kind. As a business owner I appreciate the professionalism they always show.
TINA H
Rating:
5.0
Very good
Kerby C
Rating:
5.0
Customer did not leave a comment.
Veronica Y
Rating:
5.0
Renting a U-Haul moving truck was quick, easy, and affordable. The truck was clean, reliable, and exactly the right size for my move. The process was smooth from pickup to drop-off, and the staff was helpful and professional. I’d definitely use this U-Haul location again for future moves!
RACHID H
Rating:
4.0
Attendant pointed out the condition of the equipment. Told him that’s how it was delivered to me
DANIEL M
Rating:
5.0
Customer did not leave a comment.
Alyha R
Rating:
5.0
My overall experience was excellent.
FREEMAN R
Rating:
5.0
Can’t think of anything
RENEE S
Rating:
5.0
Staff was helpful and friendly. Guided me with key drop and vehicle drop off with no issues.
Sean M
Rating:
5.0
Customer did not leave a comment.
Shean W
Rating:
3.0
customer service was poor
Susan V
Rating:
5.0
Customer did not leave a comment.
DREW P
Rating:
5.0
Customer did not leave a comment.
SCOTT P
Rating:
5.0
Well done. Quick pick-up. Organized and knowledgeable.
Brian N
Rating:
5.0
No improvement recommendations from me - and I will say the staff was friendly, and very helpful. First time I used the AP to pick up and return the truck - really appreciated the assistance from the team to get thru the AP process the first time.
Gary C
Rating:
5.0
The employee that assisted us on Friday evening for pickup and again Saturday late afternoon for rhe return was great. Unsure of his young gentleman’s name but he was extremely helpful on both days.
Cindy R
Rating:
5.0
From the time I walked in until I was done it was very good experience. Rate these employees a 10. Thank you for making my experience enjoyable.
DARYL M
Rating:
4.0
Customer did not leave a comment.
James F
|
First Impressions
Rating:
5.0
Clearer instructions for trailer rental would be helpful. It seemed everything was geared toward drivable equipment. Other than that the app was easy to use and the service person knew how it integrated with his job. Well done U-Haul.
Karyl C
Rating:
5.0
good experience, easy all around check out and in. employee during pick up was great (trevor)
GREGORY H
Rating:
5.0
Trevor was great! Very polite and helpful.
TODD M
Rating:
4.0
Customer did not leave a comment.
MICHAEL F
Rating:
4.0
great service Ty
Joy H
Rating:
5.0
Handled the transaction quickly and efficiently.
DONALD W
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Customer did not leave a comment.
Karen M
Rating:
5.0
Customer did not leave a comment.
Mark L
Rating:
5.0
Customer did not leave a comment.
YI-SHUN W
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
3.0
Get a new customer service rep working at the location on Jonestown rd. The old man is lazy and has an attitude problem.
JASON B
Rating:
5.0
Customer did not leave a comment.
EDWARD S
Rating:
5.0
Very good staff
YOUSSEF A
Rating:
5.0
Great customer service. Good pricing.
JOANNE G
Rating:
5.0
Customer did not leave a comment.
DONALD H
Rating:
5.0
Customer did not leave a comment.
MARTIN G
Rating:
5.0
Good service very nice staff
YOUSSEF A
Rating:
5.0
Great experience at this U-haul business. Professional! Pickup and return of the trailer was quick and easy. 👍🏻
ALLEN G
Rating:
4.0
Customer did not leave a comment.
ARJUN G
Rating:
5.0
Customer did not leave a comment.
David L
Rating:
5.0
Dave and the team were super helpful and friendly. I had stopped in a few days before the rental to ensure that I had what I needed for the trip. Dave helped me select a ball adapter that was appropriate for my vehicle and the trailer I was going to use. I would definitely recommend this location.
FRANCISCO L
Rating:
5.0
Customer did not leave a comment.
DENISE G
Rating:
5.0
Set up and pick up was smooth and easy!!!
DONALD H
Rating:
5.0
Great service, i can't think of any other than a separate waiting room.
Jody S
Rating:
5.0
Customer did not leave a comment.
PATRICIA D
Rating:
5.0
Everyone at this location was very nice. Truck was preloaded with everything I ordered.
DMITRY R
Rating:
2.0
Customer did not leave a comment.
PETER P
Rating:
5.0
Customer did not leave a comment.
JEFFREY M
Rating:
5.0
Duane was outside moving other trucks that had been returned. When I pulled up, he pointed me into the right lane, unhocked the trailer from my truck, looked it over, and I was good to go. I was in and out in 5 minutes. Thanks, Duane!!!!!!!!!
RICHARD C
Rating:
5.0
Krist was very helpful
Doug R
Rating:
4.0
Despite my challenges with the pickup location, the drop off location was very helpful and reassured me regarding a few of my concerns.
Truck seats were more comfortable than expected. That was a huge plus for a long round trip. The staff were courteous and pleasant.
JEFFREY B
Rating:
2.0
The policy has always been that a truck has to be returned with a full tank of gas or you're charged if UHaul has to fill the tank. That was the policy just a couple of months ago when I rented a truck the last weekend of May. Unbeknownst to me, I guess that policy has changed. After driving only a couple of miles, the "Empty gas tank" warning goes on. The truck was nearly out of gas. So, thinking that I had to fill the tank, I put nearly $122.00 of gas in the truck. After arriving at my destination, I called the UHaul location where I was told the policy changed. New policy is now bring the truck back the way you found it. WHY would you encourage people to bring the truck back EMPTY? That seems inconvenient and inconsiderate of the next driver, especially if this policy is not made clear to the next render. Very disappointed.
Kevin E
Rating:
5.0
Very easy process from start to finish. With a courteous and professional staff what could be better. Best u-haul location i have ever dealt with and helping all the kids and grandchildren has me renting a lot.
ALBERT C
Rating:
5.0
Customer did not leave a comment.
EDWARD C
Rating:
5.0
Very nice staff
YOUSSEF A
Rating:
5.0
Customer did not leave a comment.
KAJAHAUN C
Rating:
5.0
Customer did not leave a comment.
TONI L
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Staff at this location was absolutely awesome. They covered all the safety procedures for me, even asked if i had any questions on operating the equipment. I've used several Uhaul locations over the years, and every experience has been the same. Extremely competent and professional.
TIMOTHY K
Rating:
5.0
Uhaul is a great company to use for moving. There prices are great compared to other companies. Their service is great and their equipment is well maintained and reliable.
RASHED S
Rating:
4.0
The General Manager was course and seemed to be irritated by the customers.
GRADY P
Rating:
5.0
Customer did not leave a comment.
tom h
Rating:
5.0
Customer did not leave a comment.
laura p
Rating:
5.0
Employees were friendly and helpful. If needed again won't hesitate to contact them.
ANNA C
Rating:
5.0
I rented a 10 ft box truck and while driving it seemed to thump into gear when it up shifted and downshifted I brought it to the store managers attention the next day and he said the truck has 90 thousand miles on it, its not new and the way people drive it I don't doubt it. So I advised him I worked for chevy in the service dept. and the truck needs transmission service he thanked me and said he would drive it and check it out. i got the impression from him that everything is to be done online and that him having to deal with the customer in person was above and beyond his job.
STEPHEN D
Rating:
5.0
Customer did not leave a comment.
Melissa W
Rating:
5.0
Customer did not leave a comment.
Dennis M
Rating:
5.0
I can’t say enough good things about my experience. The workers were an excellent help & the equipment was great. I’m glad I choose U-Haul.
Rich M
Rating:
5.0
Customer did not leave a comment.
Andrew S
Rating:
5.0
Very professional atmosphere!
LONNIE D
Rating:
5.0
Customer did not leave a comment.
BARRY M
Rating:
5.0
Customer did not leave a comment.
DUANE G
Rating:
5.0
Excellent service by the employee at the counter.
MARK B
Rating:
5.0
I am the Special Operations Sergeant for the local police department. We needed to rent a truck to transport temporary fencing for a large fireworks event. The manager was very accommodating, flexible, and easy to work with. We could not have had a successful event without the cooperation of this local business. Thank you so much from the Lower Paxton Bureau of Police!!!
RYAN K
Rating:
5.0
I tried multiple times to reserve equipment through the U-Haul app. In the beginning it said the equipment was available but when I checked out it said it was not. I changed locations and times with the same result. The good news is I used the chat and got a call back on a Sunday night!!! Success. Always better to speak with a live person.
LEE F
Rating:
5.0
The Staff was awesome and VERY HELPFUL AND PROFESSIONAL I WOULD MOST DEFINITELY RECOMMEND THE LOCATION FOR ALL MY RENTAL NEEDS
ROBERT M
Rating:
5.0
The owner is a kind gentleman who is very helpful
Natalia S
Rating:
4.0
Customer did not leave a comment.
GLENN M
Rating:
2.0
They charge me for equipment and didn’t touch it , i will not recommend this place to anyone
Hany B
Rating:
1.0
The cargo truck was dirty inside and out. I'm trying to understand why my bill is approximately $80 more than it was the last time I used the same exact truck for the same 2 days with maybe five extra miles.
CLAUDETTE M
Rating:
3.0
Clean out cabbie better and give a pamphlet with what level to return truck to. Staff was helpful, but was not specific about return time. Was told I'd have ample time to return just to get an alert that my truck was due back early in morning.
James R
Rating:
5.0
Customer did not leave a comment.
Matthew F
Rating:
5.0
Customer did not leave a comment.
DOUGLAS W
Rating:
5.0
Customer did not leave a comment.
WILLIAM G
Rating:
2.0
Dave was great, but I felt I did too much work taking pictures, etc… per U-Haul’s standards, and.the roof??!! Come on, what if I had gotten hurt? Am I suppose to climb on the hood to take a roof top picture??!! I’m a petite person . I’m not trained to be a U-Haul employee plus do everything on an app. What happened to true customer service?
KATHARINA R
Rating:
5.0
Excellent customer service! Highly recommend!!
BETH H
Rating:
5.0
The check in process via mobile was a bit lengthy due to having to verify information but otherwise the rental was great. We unfortunately had car trouble as we were leaving and the workers were incredibly helpful. A man with red hair (so sorry I forgot the name!), went BEYOND what I would even consider the best service. He came right out with a battery jumper and when we came back after the move, he helped us identify the spark plug issue and helped us fix it. I don’t think I have ever had service like that anywhere. It was an incredibly long day as it was and the last thing we needed was car issues, but this gentleman was our savior and assisted without anyone prompting. Whatever it takes to keep him as an employee, you should do it- it’s hard to come by people like that these days!
CHAD W
Rating:
5.0
We’re quick and courteous
Brittany R
Rating:
5.0
Customer did not leave a comment.
Krystal S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aidaliza P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALERIE N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
roberto m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aurelia R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MEGAN K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn P
|
Online Move In
Rating:
4.0
A few leaks in the unit caused some damage.
donald m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan G
|
Overall Experience
Rating:
1.0
I was told that the rent on the unit would not go up in the short time that I had it it went up three or four times for what reason I don't know because there wasn't really any maintenance or anything that had to do with why it would be going up it was only a small unit not happy
Riscardo C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra D
|
Overall Experience
Rating:
3.0
El señor que me atendió fue racista
Karla R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Yaniek G
|
First Impressions
Rating:
2.0
Dave assured me that I would be okay with my storage. Now it’s forget you?
Mckensize B
|
Overall Experience
Rating:
5.0
Good
Raj D
|
First Impressions
Rating:
5.0
For convenience, the site was perfect, regarding location, size of unit, and helpful staff. Definitely put them on the 5 star list!
WILLIAM K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
karina w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH W
|
First Impressions
Rating:
4.0
I would like to get the name of the person that bought my unit
Stacey A
|
Overall Experience
Rating:
4.0
Everything and everyone was gteat
Wade L
|
Overall Experience
Rating:
5.0
Great service
Melvin M
|
Online Move In
Rating:
5.0
I'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.
JILL L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barb n
|
First Impressions
Rating:
4.0
Staff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.
LEEANNA L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
roberto m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Naneyshka R
|
Overall Experience
Rating:
5.0
I appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!
JILL L
|
First Impressions
Rating:
5.0
We used the facility for several years. Our products came out in great condition.
Solid R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kevin l
|
First Impressions
Rating:
5.0
Place was very helpful, had free storage for month after arriving.
They accommodated my needs, accepted my trailer and storage return with no issues.
Bob H
|
First Impressions
Rating:
5.0
Everything was how expected
Norberto G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike S
|
First Impressions
Rating:
1.0
When I told staff I was moved out they continued to charge me for 7 more months
Sandra H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa M
|
Overall Experience
Rating:
5.0
Every person that this facility was very helpful
Riscardo C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yoko S
|
Overall Experience
Rating:
5.0
The floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture
Max G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara E
|
Overall Experience
Rating:
5.0
Kenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.
Deann H
|
First Impressions
Rating:
2.0
The unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.
TANYA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon L
|
Online Move In
Rating:
5.0
Very helpful staff, very friendly.
Innessa H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen O
|
First Impressions
Rating:
3.0
There were no signs indicating location for the garbage bins.
BEATRIZ C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy B
|
Overall Experience
Rating:
1.0
I prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month.
Don't ever pre pay!
WILSON P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawon H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILSON P
|
First Impressions
Rating:
5.0
Shawna was friendly, and efficient. She made the quick visit a great experience
ERIC J
|
First Impressions
Rating:
5.0
You have the best store manger ever shawna is excellent, went above and behond to help me with my move.
IGOR P
|
First Impressions
Rating:
5.0
All the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.
Lori R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Breonna S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXANDERLANGSTO J
|
Overall Experience
Rating:
1.0
Overpriced on storage and uhaul truck rental.
AUSTIN W
|
Overall Experience
Rating:
5.0
Move-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.
John S
|
First Impressions
Rating:
3.0
I was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6.5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.
John S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Myint H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BEATRIZ C
|
First Impressions
Rating:
1.0
Tried to charge me for free storage lost the reservation how do you get to smaller rooms
Glenn B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Neil S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Schaffer S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Max G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jayme O
|
First Impressions
Rating:
5.0
Ethan was very friendly & knowledgeable. Very excellent service.
Valerie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRIS K
|
Overall Experience
Rating:
5.0
Everyone was very helpful! Madyyson went above and beyond to assist!
Roseanna M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAWRENCE W
|
First Impressions
Rating:
2.0
Was never given a fob the alarm goes off but no one gets alerted
Could just open door to area and anyone could walk into area, not secure at all
No one answers phone at office
Took over 2 weeks and then finally had to go to close out order
No one returns calls
Christine B
|
Overall Experience
Rating:
5.0
My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!
Kevin M
|
First Impressions
Rating:
3.0
The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.
Eric W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRANT W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakisha H
|
Overall Experience
Rating:
2.0
The two gentlemen at the counter were unprofessional like they didn’t really care! And the card reader system didn’t work. Paying $170mo for storage You would spect a nice customer service!!!
Edgar C
|
First Impressions
Rating:
5.0
Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?
charles z
|
Overall Experience
Rating:
3.0
Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit.
With that said no one came to see why alarm sounded?????
charles z
|
First Impressions
Rating:
4.0
Seem to have a pest issue at the end.
William A
|
Overall Experience
Rating:
3.0
Didn't like that I had to pay for a lock from you when I was told I could use my own lock.
William A
|
First Impressions
Rating:
5.0
The facility was a great place to store some boxes and other items while moving in to my new house.
Mack M
|
Overall Experience
Rating:
1.0
The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.
Marsha S
|
Overall Experience
Rating:
5.0
My service was excellent and appreciated the assistance I received.
Patty M
|
Reservation
Rating:
4.0
Nice guys! Prompt service!
Erin S
|
Reservation
Rating:
5.0
Easy and convenient. Janie
Janie J
|
Reservation
Rating:
1.0
Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won’t fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.
Jay M
|
Reservation
Rating:
5.0
My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way
Francine C
|
Overall Experience
Rating:
2.0
I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.